As an Apple technician I loved this video. Thank you for showing the word what we go through every day. The first weeks of the iPhone 12 repairs were hell. We faced all these same issues and it is no joke. The tools Apple sends are very helpful. The moment I saw you smash your phone more I thought “that was a mistake” and it definitely made the repair harder for you. Typically I can get the screen off in the fixture with just a black stick and the black wedge. The wedge is long enough there’s just no good tool.
As an Apple employee who does this exact thing every single day in a store, I would like to say that this is my favorite video that you have put out to date. Loud audible belly laughs and everything from this video. The one thing that surprised me the most is that you are not sent anything to ground yourself for the repair in an attempt to avoid frying the internal components of your device as a result of ElectroStatic Discharge.
@@Blakers37 yeah pretty sure it says that the customer has to contact the Self Repair people (where you order the parts and tools from) to run System Configuration and Post Repair Diagnostics.
You could have read the manual. It tells you a lot of things that you were confused about. I mean actually read it, not just look at the pictures and read one or two sentences here and there.
Former employee here, this is literally the in store process that we train for weeks before attempting, though they could at work made the instructions friendlier, and they forgot to include ESD equipment to ground yourself!
They mention that you should use one I the manual tho, they also list that you should own all the other stuff like gloves and that you have to buy that somewhere
That whole process just felt like one of those really dumb, over complicated science labs I had to do in high school where half the steps could’ve been done way more easily than how we were supposed to do them.
I think that this is Apples goal. Complying with the right to repair and making users see that it is more complicated so that users will give up and go to apple stores.
Customers: We want self repair. Apple: Let’s make this as confusing and consumer unfriendly as possible. Then we’ll say people weren’t very receptive to it and preferred in store repairs😈
I really think that Apple just released these kits not only to satisfy the complaints of needing to be able to "self-repair" your devices, but also just to get a good laugh and say, "Well... here it is. Enjoy. Not so easy is it?" LOL
Well, actually, the good thing is now independent repair shops have access to the same tools and genuine parts. And they won't need to rent equipment for $50 a week, since the press and the heater (two most expensive and device-specific tools) can indeed be bought for full ownership. That being said, keeping diagnostic tools needed to complete a repair centralized and cloud-based doesn't help and hinders repairability in another way - specifically: data protection, and, for God's sake, you HAVE to phone them anyway. Like it would be such a hassle to just make an automated form with realtime processing and streamlined interface to input needed parameters straight into the AST2 and issue the reconfiguration order.
The program might be a bit of a joke but this video was not! This was one of your best videos in a long time imo! And having a Lukas Mianas studio brings the quality up a lot I think
I work at an iPhone repair shop and I’m surprised by how much they over complicated things. Seems like they’re offering it for the experience like one of those science kit thingys.
as a gal in the genius bar this is so hilarious to see. the display separation/adhesive removal is the biggest pain to deal with, so you’re not alone 😂
@@johncs154 “once your used to it” Bro, this is a self repair service, it isn’t meant for you to do it over and over again, they should simply provide instructions on what to do with the different error codes, it’s not that hard to do
@@johncs154 agreed... but this entire video/repair would have gone so much better if they had just read the entire instructions before diving in without a clue as to what steps come next, which tools to use next, etc. It isn't rocket science, but it takes a bit of knowledge of the process before jumping in without understanding what's about to be done.
@@NXGen461 There is a dedicated instruction manual for the heater itself, with most of the service codes listed... but two things about what it is: 1: Not included in the rental kit. 2: In Chinese.
My favorite video ever!! Thanks also for confirming that I will never use this service, even if it was $7 cheaper; and I like Luke, have replaced a screen myself before. I will say, should you happen to live in an area where an Apple store is not near by, this could be a viable option. For everyone else. Go to the store.
watching these videos is so funny to me because as someone that works at an APR (apple premium reseller) I watch these repairs get done every day and seeing peoples reactions to the equipment cracks me up
Lets face it, when we say we want right to repair, we don't mean we want to repair things ourselves.What we mean is that we want the OPTIONS to either send it to the manufacturer, or whichever independent repair provider of our liking. And making parts available for independent repair shops is part of what we need to make that happen.
In my situation I need the option to repair it myself. I live nowhere near an Apple store and when Apple has things set where only an authorized provider can repair it, that leaves people without Apple store access paying more or living with a broken device.
It’s about options yes, but fixing yourself is absolutely one of those options also. The biggest issue till now has been getting OEM parts, but also when Apple makes non OEM parts either not work or need some fancy programmer that the regular Joe doesn’t have and costs more than just paying full retail for the repair. They should provide schematics, diagnostic details, parts, and part interface information so third parties can make aftermarket screens, for example, that are fully compliant, and can be used without warnings and even sometimes reduced functionality. Those tools are probably nice but they are not really required. However, I like being able to buy really nice OEM screens. I do wish they were lower priced though.
As someone who would have bought the ifix repair screen this is 100% worth it. I already have all the tools and would do the labor so it's cheaper and I have a legit screen now.
As a former technician that repaired phones daily for 3 years... Yes, the screen being delaminated constantly is a nightmare. 12 and 13 repairs were the worst
6:10 as a technician, seeing you already got from 15 min down to 7:44 worries me. The moment the heat is done we rush to get it open or the old PSA is a nightmare to get off.
I can't see anybody doing this themselves when it costs about the same and when you get it back the work is guaranteed, unlike the work you do for yourself.
Thank you for showing this process. It was interesting to see the process of replacing an iPhone screen. It isn’t as easy as just remove a few screws and cables, then drop a new screen in.
I am an apple certified repair agent at Geek Squad and this was certifiably painful to watch. This is why apple should not have allowed people to repair their own phone if your not trained or certified.
@@JPS13Laptop people with proper training have access to these tools now. Aka. DIY repair. Not “apple teach you how to use a soldering iron” repair Should car companies teach you how to do an oil change? Tune your engine? Replace the steering wheel? 😂
@@RunForPeace-hk1cu Not everyone doing DIY repairs has the proper training. This is about being able to use very specialised (factory-like) tools made specifically for iPhone repair.
Letsss go -Sam back with a another awesome quality and amazing video!.I love your content Sam-Thanks so so much for such entertaining videos -I really do appreciate the time you spend recording and editing these videos!.They are really great and I want to tell you I appreciate you a lot!.-Keep it up Sam!. 🙂!. Luke in the video as well-this is amazing!.
I've replaced many phone batteries and screens. You need a small tool kit for about $10 - $20. A hair dryer or hobbyist heat gun. Some guitar picks or a deck of playing cards to help get the screen off.
This was a journey of epic proportions. Sam and the iPhone Self Repair Program. Great video. Sorry for the therapy inducing torture you and Luke had to endure.
Of course, we all have AppleCare+ with emergency replace program and the broken phone goes back to Apple. Oh you don't have AC+ well this is your option when the genius bar is 5 hours driving.
I replaced my battery and screen on my iphone 6. Needed Items a 3rd party replacement screen from China, A 3rd party battery and apple screwdriver. That's it, repairs were done successfully!
A business of this size has to make money. Of course this was a trap lol. They fooled me too. The way they painted the picture of this was quite optimistic. After seeing multiple videos, not only does it cost more + significantly stresses you out and takes skills, but it’s just a waste of money. Like Luke said, cheaper plus 0 labor on your end as well as peace of mind if you simply take it to Apple.
"this feels like a fever dream".... that was exactly what i thought. A highly entertaining funny deep viewing at the weirdest cool thing Apple ever made. Thanks my dude
It would be a better self repair program. If they had how to videos for use with their repair equipment to repair your devices. Instead of just the repair manuals. The average person isn't going to know how to use their repair equipment
Less hassle send it off, but the knowledge you gained is invaluable. IF you had to do it again it would be easier, cheaper???, not so much, but easier. You have to take the time to read the repair manual, understand the equipment and watch tech movies on line, if available. Then, and only then, do the repair. You did all those things, right? No? I laughed my assets off:) Cheers, Rik Spector
I think this program is wonderful. Feel free to agree or disagree but with this program it allows people who have never repaired there own devices to be able to by getting official Apple parts. Although it might seem hard for people who have never repaired before will take some practice and patience. Apple employees have to do this same thing when repairing your products. I think program is a great learning tool for people who want to go into the repair field. This video definitely gave more insight on this program and will help a lot of people decide if they should do it
15:30 so if you have multiple same series iPhones with the broken screens, then it makes financial sense to fix it by your self. E.g. your family’s or friends phones (if they happen to be the same model)
@@fred5784 nope, he did not. I just found out that when you buy the parts you have to insert your device serial number , so when the parts arrive it’s already pared to your phone. He could just tell about this procedure on his video :)
said since y’all wanna complain that you can’t repair 👩🏽🔧 your iPhone by yourself and only they can, here, HERE! Do it yourself then! Since it’s so easy!
As an Apple technician I loved this video. Thank you for showing the word what we go through every day. The first weeks of the iPhone 12 repairs were hell. We faced all these same issues and it is no joke. The tools Apple sends are very helpful. The moment I saw you smash your phone more I thought “that was a mistake” and it definitely made the repair harder for you. Typically I can get the screen off in the fixture with just a black stick and the black wedge. The wedge is long enough there’s just no good tool.
Same here I was laughing so hard because i was like yeah thats what makes are 30 minutes to an hour time frame more impressive.
Does apple pay good for this work?
I'm a 3rd party repair technician, they made the iPhone 12 series and up unnecessarily very hard to remove the screen.
As an Apple employee who does this exact thing every single day in a store, I would like to say that this is my favorite video that you have put out to date. Loud audible belly laughs and everything from this video. The one thing that surprised me the most is that you are not sent anything to ground yourself for the repair in an attempt to avoid frying the internal components of your device as a result of ElectroStatic Discharge.
Jon was right, they dont actually want you to do this on your own.. this is a trap to scare people away..
They also didn’t show any post repair or system configuration… wonder how that process went. No audio dock for Face ID testing? 🙃
@@Blakers37 Audi dock should have an issue but once the repair is done you do have to contact apple for configuration for Face ID.
@@Blakers37 yeah pretty sure it says that the customer has to contact the Self Repair people (where you order the parts and tools from) to run System Configuration and Post Repair Diagnostics.
cant apple like investigate the screen to see if it has been intentionally bashed lets say for this instance a hammer lol
BRO these videos were a wild ride
How do they make sure you don’t take the machines if you out like false info or sm
true
Nice to see Luke here!.
We love you.
You could have read the manual. It tells you a lot of things that you were confused about. I mean actually read it, not just look at the pictures and read one or two sentences here and there.
Former employee here, this is literally the in store process that we train for weeks before attempting, though they could at work made the instructions friendlier, and they forgot to include ESD equipment to ground yourself!
Exactly
They mention that you should use one I the manual tho, they also list that you should own all the other stuff like gloves and that you have to buy that somewhere
those guys didn't really read the manual
I’m so glad you took one for the team to figure all this out!
That whole process just felt like one of those really dumb, over complicated science labs I had to do in high school where half the steps could’ve been done way more easily than how we were supposed to do them.
I think that this is Apples goal. Complying with the right to repair and making users see that it is more complicated so that users will give up and go to apple stores.
The process is supposed to prioritise safety and minimising mistakes.
Yeah like wearing gloves to pour salt into water
confusing for the UNTRAINED and unqualified.
This is the same stuff the employees use/do 🤦🏾♂️
Customers: We want self repair.
Apple: Let’s make this as confusing and consumer unfriendly as possible. Then we’ll say people weren’t very receptive to it and preferred in store repairs😈
Yes.
Bingo
Thats exactly it
Apples gonna throw a big fat “fold you, repair is hard”
Funny thing is, this is EXACTLY what we do. Same tools and everything. Down to the errors and all. But we’re timed 😊
Confusing for the UNTRAINED. 😂
DIY means you have experience in computer repair.
I really think that Apple just released these kits not only to satisfy the complaints of needing to be able to "self-repair" your devices, but also just to get a good laugh and say, "Well... here it is. Enjoy. Not so easy is it?" LOL
Well, actually, the good thing is now independent repair shops have access to the same tools and genuine parts. And they won't need to rent equipment for $50 a week, since the press and the heater (two most expensive and device-specific tools) can indeed be bought for full ownership.
That being said, keeping diagnostic tools needed to complete a repair centralized and cloud-based doesn't help and hinders repairability in another way - specifically: data protection, and, for God's sake, you HAVE to phone them anyway. Like it would be such a hassle to just make an automated form with realtime processing and streamlined interface to input needed parameters straight into the AST2 and issue the reconfiguration order.
The program might be a bit of a joke but this video was not!
This was one of your best videos in a long time imo!
And having a Lukas Mianas studio brings the quality up a lot I think
Worst part of the repair kit is that it doesn't include the required celebratory cookies. 😤
No but it would be cool as shit if they sent a cookie as well
I work at an iPhone repair shop and I’m surprised by how much they over complicated things. Seems like they’re offering it for the experience like one of those science kit thingys.
it physically pains me to see him do that to his iphone
One of your best videos yet! Love the explanations, the fun collab, fun editing. You did great, Sam!
as a gal in the genius bar this is so hilarious to see. the display separation/adhesive removal is the biggest pain to deal with, so you’re not alone 😂
They over complicated it for sure, once your used to it the display can be removed within about 5-10mins
@@johncs154 “once your used to it”
Bro, this is a self repair service, it isn’t meant for you to do it over and over again, they should simply provide instructions on what to do with the different error codes, it’s not that hard to do
@@NXGen461 they want to scare you away.
@@johncs154 agreed... but this entire video/repair would have gone so much better if they had just read the entire instructions before diving in without a clue as to what steps come next, which tools to use next, etc. It isn't rocket science, but it takes a bit of knowledge of the process before jumping in without understanding what's about to be done.
@@NXGen461 There is a dedicated instruction manual for the heater itself, with most of the service codes listed... but two things about what it is:
1: Not included in the rental kit.
2: In Chinese.
My favorite video ever!! Thanks also for confirming that I will never use this service, even if it was $7 cheaper; and I like Luke, have replaced a screen myself before. I will say, should you happen to live in an area where an Apple store is not near by, this could be a viable option. For everyone else. Go to the store.
Entertaining and informative
This was thoroughly enjoyable! One of your best!
Also, Luke needs regular cameos from now on. You’re a good team! 🏆
watching these videos is so funny to me because as someone that works at an APR (apple premium reseller) I watch these repairs get done every day and seeing peoples reactions to the equipment cracks me up
Lets face it, when we say we want right to repair, we don't mean we want to repair things ourselves.What we mean is that we want the OPTIONS to either send it to the manufacturer, or whichever independent repair provider of our liking. And making parts available for independent repair shops is part of what we need to make that happen.
In my situation I need the option to repair it myself. I live nowhere near an Apple store and when Apple has things set where only an authorized provider can repair it, that leaves people without Apple store access paying more or living with a broken device.
It’s about options yes, but fixing yourself is absolutely one of those options also. The biggest issue till now has been getting OEM parts, but also when Apple makes non OEM parts either not work or need some fancy programmer that the regular Joe doesn’t have and costs more than just paying full retail for the repair. They should provide schematics, diagnostic details, parts, and part interface information so third parties can make aftermarket screens, for example, that are fully compliant, and can be used without warnings and even sometimes reduced functionality. Those tools are probably nice but they are not really required. However, I like being able to buy really nice OEM screens. I do wish they were lower priced though.
Be happy that they actually sent you tools and an oem screen gotta give props where it’s do !
“Hey…that’s not Sam’s room…..”
This is the crossover we all needed. Your friendship with Luke and Jon gives us life.
those Apple tools in the right hand are money-maker, repair shops are loving it.
As someone who would have bought the ifix repair screen this is 100% worth it. I already have all the tools and would do the labor so it's cheaper and I have a legit screen now.
you and luke are such a good vibe togerther!
As a former technician that repaired phones daily for 3 years... Yes, the screen being delaminated constantly is a nightmare. 12 and 13 repairs were the worst
I read one of the manuals a few days ago. They didn't read it. A lot of stuff like gloves, error codes, esd protection is mentioned in the manual.
Sam. Make more of these! This is awesome!
6:10 as a technician, seeing you already got from 15 min down to 7:44 worries me. The moment the heat is done we rush to get it open or the old PSA is a nightmare to get off.
Also, the suction cup is meant to pull the screen up to create tension. Watching this phone pulled apart with a spudger is nauseating.
this giving me anxiety 1000x to watch!
I have a feeling this video is finna be epic. I just wish apple would support older models like the xr.
I can't see anybody doing this themselves when it costs about the same and when you get it back the work is guaranteed, unlike the work you do for yourself.
Easily your best video man. Editing and humor just 👌🏻
Thank you for showing this process. It was interesting to see the process of replacing an iPhone screen. It isn’t as easy as just remove a few screws and cables, then drop a new screen in.
I love this!! Haha, so great. Nice collab guys!!
This video deserves to have millions of views!
I am an apple certified repair agent at Geek Squad and this was certifiably painful to watch. This is why apple should not have allowed people to repair their own phone if your not trained or certified.
I agree, but the parts/tools should still be made available to individuals with the proper training and not just AASP's/Apple Stores.
@@JPS13Laptop people with proper training have access to these tools now.
Aka. DIY repair.
Not “apple teach you how to use a soldering iron” repair
Should car companies teach you how to do an oil change? Tune your engine? Replace the steering wheel?
😂
@@RunForPeace-hk1cu Not everyone doing DIY repairs has the proper training. This is about being able to use very specialised (factory-like) tools made specifically for iPhone repair.
LOL At Geek squad tech y'all are a joke. Always had customers coming in with devices messed up from you all. Good job admitting you're trash
Your best thumbnail in a while! Enough with the bright colors and gradients!
Letsss go -Sam back with a another awesome quality and amazing video!.I love your content Sam-Thanks so so much for such entertaining videos -I really do appreciate the time you spend recording and editing these videos!.They are really great and I want to tell you I appreciate you a lot!.-Keep it up Sam!. 🙂!.
Luke in the video as well-this is amazing!.
Love this video Sam, you are brave to venture into this repair job.
You should upload a final part with the calibration steps that requiere contacting apple
Y’all are funny! That shows why it is always best to let the pros do it.
Truuu apple is just letting users fully destroy their phones
Both of you, Sam and Luke, killed it with these videos!! Thanks for the update!! To the Genius Bar to replace my battery!! 😂😂😂
Babe wake up, new Sam and Luke chaos video just uploaded!
This is the crossover I love to see ❤️
This is great for repair shops and potentially getting more apple certified places to get your apple stuff repaired
I've replaced many phone batteries and screens. You need a small tool kit for about $10 - $20. A hair dryer or hobbyist heat gun. Some guitar picks or a deck of playing cards to help get the screen off.
How the box slides perfectly in his hand at 0:25
Fun video! Don’t focus on views, I love this content. Make fun stuff that you enjoy, and you can tell you enjoyed this. Keep grinding fam
This was a journey of epic proportions. Sam and the iPhone Self Repair Program. Great video. Sorry for the therapy inducing torture you and Luke had to endure.
Ring ring. "Jerry rig....Zack....yeah Sam here...do you call a tool "black stick" lol 🤣
The confusion is comedy gold 🤣
This is why I have AppleCare+
As a certified apple tech I have to say the device was put in the machine backwards…
This was hard to watch.
As soon as I heard about this I felt like it was a trap; I see now that it was definitely a trap. Madness.
Did you guys take off the 2 screws off ?
since you replaced the og apple screen. does it have true tone?
Could it be worth buying these tools for your own repair shop? For one shot use I don't think it makes sense
As an Apple certified tech, that’s way more tools than you realistically need 😂
It’s nice that Apple sent you Luke Miani in one of those big black crates
BRO THAT INTRO GAVE ME A MINI HEART ATTACK! And as you know, the best things in life comes in the mini size! #iPadMiniForever
Of course, we all have AppleCare+ with emergency replace program and the broken phone goes back to Apple. Oh you don't have AC+ well this is your option when the genius bar is 5 hours driving.
I replace iPhone 12,13 like in 15 min easy. I don't need that crazy tool to replace the screen. Nice video cheers.
I replaced my battery and screen on my iphone 6. Needed Items a 3rd party replacement screen from China, A 3rd party battery and apple screwdriver. That's it, repairs were done successfully!
A business of this size has to make money. Of course this was a trap lol. They fooled me too. The way they painted the picture of this was quite optimistic. After seeing multiple videos, not only does it cost more + significantly stresses you out and takes skills, but it’s just a waste of money. Like Luke said, cheaper plus 0 labor on your end as well as peace of mind if you simply take it to Apple.
Wow very informative video your content keeps getting better and better
Guys, this video makes me very leary of having anyone open my iPhone but I'm definitely not going to let you two do it!! :)
"this feels like a fever dream".... that was exactly what i thought.
A highly entertaining funny deep viewing at the weirdest cool thing Apple ever made.
Thanks my dude
For some people, it is the challenge of doing it yourself, and getting others to help you only if you fail.
Did the iPhone have True Tone after this??
apple has a real sick sense of humor. this is the ultimate trolling on apples part lol
did it reprogram the display to allow True Tone, the cameras, and Face ID?
That’s why I’m always go to the experts!
I literally LOLed when I saw Luke.
Apple seems to love making self repair or any repair look bad but at least we all can learn.
Also, very comical watching the man who didn’t know what a capacitor was repair a phone ❤️
It would be a better self repair program. If they had how to videos for use with their repair equipment to repair your devices. Instead of just the repair manuals. The average person isn't going to know how to use their repair equipment
The fact that they send you this bizarre contraption, with no minimal documentation, and says go for it, is insane. This is so strange wtf.
Great video guys! Made me giggle few times too 😅
Did it require you calibrate/run system configuration diagnostics?
By using these tools, yes it does.
Disclaimer: Techies are advised that the video contains harmful and disturbing scenes. Watch at your own risk.
Did u guys reprogram the screen?
Hi dad can you fix me?📱one hour earlier: 📱💥🔨
One of your best dude 👍
Thanks!
What kind of light bulbs is that? looks cool.
Less hassle send it off,
but the knowledge you gained is invaluable.
IF you had to do it again it would be easier, cheaper???, not so much, but easier.
You have to take the time to read the repair manual, understand the equipment
and watch tech movies on line, if available.
Then, and only then, do the repair.
You did all those things, right?
No?
I laughed my assets off:)
Cheers,
Rik Spector
What about linking to logicboard? Otherwise you’ll lose faceid etc
Right to repair ftw 🙌 Oh…. Wait a second 🤬
I think this program is wonderful. Feel free to agree or disagree but with this program it allows people who have never repaired there own devices to be able to by getting official Apple parts. Although it might seem hard for people who have never repaired before will take some practice and patience. Apple employees have to do this same thing when repairing your products. I think program is a great learning tool for people who want to go into the repair field. This video definitely gave more insight on this program and will help a lot of people decide if they should do it
Apple knows these things, they don’t want us to fix it ourselves.
System configuration and Post repair diagnosis???
Is there a bubble on the new screen? It looked like it.
LOVED this.
15:30 so if you have multiple same series iPhones with the broken screens, then it makes financial sense to fix it by your self. E.g. your family’s or friends phones (if they happen to be the same model)
What about True Tone and Important Display Message? Did you have to contact Apple after to pair your new display serial to the logic board?
Of course he did. Whether or not he actually did it is a different question.
@@fred5784 nope, he did not. I just found out that when you buy the parts you have to insert your device serial number , so when the parts arrive it’s already pared to your phone. He could just tell about this procedure on his video :)
said since y’all wanna complain that you can’t repair 👩🏽🔧 your iPhone by yourself and only they can, here, HERE! Do it yourself then! Since it’s so easy!
These guys clearly aren't tech's lol, thanks for the video and showing the overall process...
Portland, JAMAICA in The Building !!!!!!!!!!!!!
And I thought replacing my screen protector was a tough job
I’m sorry to be THAT comment but 2 clips in this video only have mono (left) audio. The longest one is at the end. Great video though!!
THX ... This a very informative video. Peace
Crazy experience just trying to remove broken display sheeeesh lol