*A great vacuum💯 for the price. The suction is awesome **MyBest.Tools** excellent for pet hair. The beater attachment works great on the stairs. Not too heavy and easily maneuvered.🤨*
*I absolutely love this thing for cleaning all flooring surfaces **MyBest.Tools** even does a great job on throw rugs. Highly recommend! Cuts cleaning time in half!*
I got my shark robot IQ 2 in 1 2400WD series a yr ago but just got it out of box . I went thru all steps to set up. It won't charge. Green light on base and then when i put robot to dock to start charge the light turns blue and empty red battery light blinks. I charged all day yesterday and now still today and no charge just blinking red battery light. I also removed and re inserted battery.
Hi! We're very sorry to hear that your Shark won't charge. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
Jameel, We are always working to improve our units, and we truly appreciate your feedback. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products. We'll make sure to use your suggestion to consider this change in the future.
@@SharkHome it would be just a simple update to the app, just a software thing… hope shark will add it, that would be very helpful… And also a mopping system too
So far so good with this vacuum. ua-cam.com/users/postUgkx8ISPQRRAfpAaX4msGjyodObTBnlj4T5g I was a little concerned to find it seems to be all plastic, but the reviews were good, so I'm hoping for the best. Very easy to assemble Recommened, and only attachments I've used so far work well, and are easy to use. Doing a good job on the new carpet in my bedrooms and stairs. Works well on the hardwood on my main floor too. Reasonable weight and cord length. I already knew from an earlier review that it wouldn't fit under furniture, but I can use my Eufy for that, so no problem - the high traffic areas that need a stronger suction was really what I bought this for. If it continues as it's started, it will be a good buy and well worth the money. I have had two Shark Rocket stick vacs in the past that are super easy to use, but the motors just don't last well, even with scrupulous cleaning of the filters. I'm hoping for better with this Bissell.
Hi RedRavy, thanks for reaching out to Shark®. We are sincerely sorry to know that you have experienced difficulties with the mapping feature of your unit. Rest assured that we will provide you with the most accurate resolution for your situation. In order to better assist you, could you please provide us with the model number of your unit? Best regards, Camila
We're sorry to hear your mapping is not working properly, Melisa. We would recommend that you reach out to our Customer Care at 1-800-365-0135 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6051zrL0F, and then click the “Chat with us” button in the bottom right corner, during business hours.
Thank you for asking! We'd like to let you know that this distance is recommended, but you can fit the base on a smaller space. However, the robot might have difficulties while docking. Please keep that in mind. Have a lovely evening!
My Shark AI Robot VACMOP PRO (RV2001WDCA) doesn’t ultraclean. It gets stuck in communicating with robot then just timesout with the robot not leaving the dock at all. How do I resolve this? Cloud please make Ultraclean options videos
We're very sorry to hear your robot isn't working as intended. To assist you with troubleshooting this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6050zujK2, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Thank you for reaching out, Tamishia! We're sorry to hear that your robot is going into no-go zones, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat or phone at spr.ly/6011KbZOb and the agent will continue assisting you. We hope this helps!
Got one for Christmas. I've coming to HATE it. It has actually only cleaned twice. Fully. I have a little 2 bedroom house. All hardwood flooring except for 1 bedroom with carpet..thin carpet! It constantly tells me "I'm too close to a cliff, error #7" WHAT? IT'S NO WHERE NEAR ANY CLIFFS! It's beginning to be a pain in my backside!
We are sorry to hear about this issue. To best assist you please private message us your name, model number, phone number, email address, serial number, when and where you bought it.
Hola, muchas gracias por contactar a Shark Cleaning. Con gusto resolveremos su inquietud. La base del robot debe estar siempre conectada pues el robot debe reconocerla para volver a ella y cargar sus baterías.
Hola, gracias por su respuesta. Nos alegra contestar sus preguntas. Si mantiene el robot prendido, este permancerá en un modo de bajo consumo hasta que usted le indique que inicie la limpieza, o lo haga automaticamente a través de los horarios en la app. Para evitar un arranque involuntario, asegúrese de que la aspiradora esté apagada antes de levantar o transportar la aspiradora.
Hola, muchas gracias por contactar a Shark Cleaning. Con gusto resolveremos su inquietud. El robot no se apaga a menos que su batería se haya acabado. Una vez este a punto de acabar por completo, el robot va a su base, se apaga y empieza a cargarse. El robot se queda en la base hasta el momento que usted decida encenderlo, ya sea con la app o manualmente. El robot hace mapping de la casa desde el primer momento y guarda el mapa en la app si la tiene instalada. De forma manual el va sitio por sitio aspirando pues tiene sensores. Todos los robots funcionan igual, primero toca dejar que anden por la casa para que creen un mapa y reconozcan el lugar y luego con la app puede programarlo y hacer varias cosas. Como un recordatorio, la aplicación solo funciona con WiFi y en Norte América.
¡Gracias por su mensaje, Susy! Queremos dejarle saber que esta maravillosa unidad creará un mapa de los espacios a los que puede acceder en su hogar y puede programarlo desde la app. No necesita un control para moverlo, solo conexión a internet y su celular inteligente.
Hi Ofelia! The IQ Robot would definitely be quieter than traditional upright vacuums. The noise level at which it operates will vary depending on the cleaning mode selected.
Thank you for your feedback. We are sorry that you do not like the instructions being shown, and we will forward your feedback to the correct department.
*A great vacuum💯 for the price. The suction is awesome **MyBest.Tools** excellent for pet hair. The beater attachment works great on the stairs. Not too heavy and easily maneuvered.🤨*
It is fantastic to see that you like your Robot, Amber. Thank you for sharing with us.
*I absolutely love this thing for cleaning all flooring surfaces **MyBest.Tools** even does a great job on throw rugs. Highly recommend! Cuts cleaning time in half!*
Thank you for your feedback! We are thrilled to hear that you are enjoying the robot.
it normal to feel very little exhaust air coming out of the vacuum while it is cleaning? It seems to be working but very little exhaust air comes out.
Hi there! Yes, this is normal.
I got my shark robot IQ 2 in 1 2400WD series a yr ago but just got it out of box . I went thru all steps to set up. It won't charge. Green light on base and then when i put robot to dock to start charge the light turns blue and empty red battery light blinks. I charged all day yesterday and now still today and no charge just blinking red battery light. I also removed and re inserted battery.
Hi! We're very sorry to hear that your Shark won't charge. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
Will you ever add multiple floors option, like the Roomba?
Jameel, We are always working to improve our units, and we truly appreciate your feedback. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products. We'll make sure to use your suggestion to consider this change in the future.
@@SharkHome it would be just a simple update to the app, just a software thing… hope shark will add it, that would be very helpful…
And also a mopping system too
So far so good with this vacuum. ua-cam.com/users/postUgkx8ISPQRRAfpAaX4msGjyodObTBnlj4T5g I was a little concerned to find it seems to be all plastic, but the reviews were good, so I'm hoping for the best. Very easy to assemble Recommened, and only attachments I've used so far work well, and are easy to use. Doing a good job on the new carpet in my bedrooms and stairs. Works well on the hardwood on my main floor too. Reasonable weight and cord length. I already knew from an earlier review that it wouldn't fit under furniture, but I can use my Eufy for that, so no problem - the high traffic areas that need a stronger suction was really what I bought this for. If it continues as it's started, it will be a good buy and well worth the money. I have had two Shark Rocket stick vacs in the past that are super easy to use, but the motors just don't last well, even with scrupulous cleaning of the filters. I'm hoping for better with this Bissell.
I got my shark vacuum and it never came with a mapping feature I thought all of them mapped your house is mien different?
Hi RedRavy, thanks for reaching out to Shark®. We are sincerely sorry to know that you have experienced difficulties with the mapping feature of your unit. Rest assured that we will provide you with the most accurate resolution for your situation. In order to better assist you, could you please provide us with the model number of your unit?
Best regards,
Camila
Thank you very helpful
You're welcome.
Darcy I love sock sock I want to look at
What is the mapping? I don't see anything about it with mine and it keeps doing same rooms over and over and not moving to other side of house
We're sorry to hear your mapping is not working properly, Melisa. We would recommend that you reach out to our Customer Care at 1-800-365-0135 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6051zrL0F, and then click the “Chat with us” button in the bottom right corner, during business hours.
is it possible to install it with less than 5 feet space in font? I don't have such a space where I want to install it. thank you!
Thank you for asking! We'd like to let you know that this distance is recommended, but you can fit the base on a smaller space. However, the robot might have difficulties while docking. Please keep that in mind. Have a lovely evening!
My Shark AI Robot VACMOP PRO (RV2001WDCA) doesn’t ultraclean. It gets stuck in communicating with robot then just timesout with the robot not leaving the dock at all. How do I resolve this?
Cloud please make Ultraclean options videos
We're very sorry to hear your robot isn't working as intended. To assist you with troubleshooting this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6050zujK2, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I've setup my No-go Zones on my map but the shark still goes in that space. Why is that?
Thank you for reaching out, Tamishia! We're sorry to hear that your robot is going into no-go zones, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat or phone at spr.ly/6011KbZOb and the agent will continue assisting you. We hope this helps!
0:05
BIG SMILE btw thanks
Got one for Christmas. I've coming to HATE it. It has actually only cleaned twice. Fully. I have a little 2 bedroom house. All hardwood flooring except for 1 bedroom with carpet..thin carpet! It constantly tells me "I'm too close to a cliff, error #7" WHAT? IT'S NO WHERE NEAR ANY CLIFFS! It's beginning to be a pain in my backside!
We are sorry to hear about this issue. To best assist you please private message us your name, model number, phone number, email address, serial number, when and where you bought it.
Hola! Debo mantener la base prendida y conectada todo el tiempo?
Hola, muchas gracias por contactar a Shark Cleaning. Con gusto resolveremos su inquietud. La base del robot debe estar siempre conectada pues el robot debe reconocerla para volver a ella y cargar sus baterías.
@@SharkHome ok y se recomienda apagar la robot?
Hola, gracias por su respuesta. Nos alegra contestar sus preguntas. Si mantiene el robot prendido, este permancerá en un modo de bajo consumo hasta que usted le indique que inicie la limpieza, o lo haga automaticamente a través de los horarios en la app. Para evitar un arranque involuntario, asegúrese de que la aspiradora esté apagada antes de levantar o transportar la aspiradora.
@@SharkHome tiene la opción de mapear o solo es aspiradora?
Hola, muchas gracias por contactar a Shark Cleaning. Con gusto resolveremos su inquietud. El robot no se apaga a menos que su batería se haya acabado. Una vez este a punto de acabar por completo, el robot va a su base, se apaga y empieza a cargarse. El robot se queda en la base hasta el momento que usted decida encenderlo, ya sea con la app o manualmente. El robot hace mapping de la casa desde el primer momento y guarda el mapa en la app si la tiene instalada. De forma manual el va sitio por sitio aspirando pues tiene sensores. Todos los robots funcionan igual, primero toca dejar que anden por la casa para que creen un mapa y reconozcan el lugar y luego con la app puede programarlo y hacer varias cosas. Como un recordatorio, la aplicación solo funciona con WiFi y en Norte América.
Is there a way to set up schedules to do different rooms at different times?
To best assist you can you please message us with what is the model number of your robot.
Would it work with 230V ?
Great question, we're sorry our products will not work with 230V. We apologize for the inconvenience.
Se muebe con control ?
¡Gracias por su mensaje, Susy! Queremos dejarle saber que esta maravillosa unidad creará un mapa de los espacios a los que puede acceder en su hogar y puede programarlo desde la app. No necesita un control para moverlo, solo conexión a internet y su celular inteligente.
Gracias 😊
De nada. No dude en ponerse en contacto con nosotros si necesita más ayuda. Estaremos más que encantados de ayudarle.
is it 110v? is it works in Brazil as normal?
We would like to inform you that the Shark IQ Robot™ is designed to work on 120 Volts in North America.
Is the robot quait
Hi Ofelia! The IQ Robot would definitely be quieter than traditional upright vacuums. The noise level at which it operates will vary depending on the cleaning mode selected.
My robot only has a place for one brush
Hi! For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
that girl is THICC
En français
Bonjour ! Pour une meilleure assistance, nous vous invitons à contacter notre équipe au cservices@sharkninja.com.
here’s how to set up your shark iq! *starts cringing*
Thank you for your feedback. We are sorry that you do not like the instructions being shown, and we will forward your feedback to the correct department.
bro
First