Thank you Shark! i've had mine for several months and replaced my older robot vacuum because of the convenience of the self cleaning function. It's been a blessing on my life as I have 2 huskies who are notorious shedders. This has been a life saver, I keep my older robovac in the basement now and this is my go to for the main floor. Such a time saver and does a great job!
Hello! Thank you very much for your amazing feedback. We will most definitely pass it along to our product team. We appreciate the love and support ♥️🤗
Hi! We’re so sorry to hear about this issue you are experiencing with our app. We would love to look into this for you and help you out. Please send us a private message on one of her social media platforms, such as Instagram, Facebook, or Twitter with the following details: Issue: Email address: Name: Model/serial number(s): Location:
Thank you for providing your feedback! We are happy to hear you enjoyed our video. Please reach out if you have any questions, we are here for you. Have a wonderful day!
I have the shark IQ XL. Me and every other Shark IQ XL customer would like to know when "keep out zones" or "no-go zones" will be added to the Shark Clean App, and the ability to schedule various rooms on various days? I don't want to keep laying down and moving the ugly strips around, and don't want to clean the whole house with every scheduled cleaning.
Tried several times to create account in app, get email and password don't match which I know they do, even tried a second email account and same damn thing, can't get support because that's in the damn app!!??????
Hello Yarely, due to the lack of Private Messaging functions on UA-cam, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly. Regards, Laura
Hi ... question... After I charged first time and used and back to charge do I need to turn off button if I am not using until following day? Do I need to turn off the robot at anytime? Will turn it off make it loose connection to WiFi and I will need to set up again? Thank you for all the help provided
Hi, thanks for reaching out to Shark®. We are more than glad to assist you. Please be sure that we are here to help you and to answer your doubts. To provide you with the best assistance, could you please let us know the model number of your unit? We hope to hear from you soon, Valentina
Similar question to Easton below. We bought a late model shark IQ (regular base) and now I want to add the self-cleaning base. Is it possible to buy just the base as an "upgrade"?
Hi J! We would love to look into this for you. Please send us a private message on one of our social media platforms, such as Instagram, Facebook, or Twitter with your model number and location.
I originally had a shark robot back that was having problems so I returned it and I'm debating should I get the shark IQ robot without self empty or should I get it without empty keep in mind I have a 2000 square foot house two dogs and a cat and they're very hairy and they use my vacuum pretty much every day
Great question Matthew! Both models will definitely shine in their own way. What we would recommend doing is checking out this link and from there you could read all about the special features/specifications of each model: spr.ly/6051M8LWh
Would like our Shark XL to remap. It states settings, map data, then delete map data. Looking at my settings on Shark Clean can not locate from Shark app, I see settings but no delete map?? Help. It misses my back foyer, it does only 2 stripes of cleaning. I do have 2 bot strips at 2 doorways in that area for my Jane Jetson not to enter. Thank you!
Hello, due to the lack of Private Messaging functions on UA-cam, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly. Regards, Laura
Hello Adele. We would like to inform you that the Shark IQ Robot Vacuum does not have an option to random bounce clean. It is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points to aid its navigation. With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be available in the app.
Hi Glenn, thanks for reaching out. Our Shark robot is able to create only one map of your house. You'll be able to clean multiple floors when pressing the button clean on your unit but it won't create multiple maps.
Wait a minute. Why does a room need to be illuminated for it to work? Is it just using a regular camera to send images via WiFi for remote image recognition or does it have its own internal sensors?
We are happy to assist you with this. The main difference is with the self empty base. The XL holds up to 30 days of dust and debris where the other holds up to 15 days of dirt and debris.
Thank you for reaching out to Shark, Easton! We are sorry the AI Robot Self Empty base is not compatible with other Robots. PLease reach out if oyu have any other questions. Have a wonderful day!
I have a question about the recharge and resume. I recently bought the Shark AI Robot and I see that it recharge and resume once, but it is not able to complete the cleaning of the house. why does it not resume for the second time? There is always some portion of the house left out no cleaned as the robot is not resuming for the second time
Hello! Thank you very much for getting in touch with us. We would love to look into this, but first, we do need more information from you. Please send us a private message on one of our social media platforms, such as Twitter, Facebook, or Instagram with the following: Name: Model number: Email address: Location: Issue/concern:
Is it normal to feel very little exhaust air coming out of the vacuum while it is cleaning? It seems to be working but very little exhaust air comes out.
Hi Helen! We're glad to assist you with your inquiry. The robot can be manually used with the buttons on the top of it, but you won't have access to other features.
Hello, Im going to buy one robot vacuum cleaners and take it to Ecuador. Few days ago I made some research about the vacuum app but its not available for Ecuador. How can I download the app in Ecuador?
Hi Milton! Thank you for your interest. We do appreciate the love and support. Unfortunately, the App will not work outside of North America at this time. We do have lots of exciting updates coming soon.
Hi Zach! We would love to look into this for you. Can you please send us a private message on one of our social media platform such as Instagram, Twitter or Facebook with the following details: - Model number: - What part(s) are you looking for?
We're sorry to hear you're missing a brush. Please send us a private message with your model number on social media of your choice, so we can look into this for you. Facebook: spr.ly/6052nb43i Twitter: spr.ly/6057nb43W Instagram: spr.ly/6058nb43o
We apologize for any confusion on this. If you run the Shark IQ Robot™ at night, or in a dark room, please turn on a light, as the robot needs to see where it is going.
You aren’t the only one wondering about this. I have two dogs, one is a Boxer who would see this as a toy to pounce on. I bought this with the intent on scheduling it to clean our downstairs after midnight while the dogs are sleeping upstairs with the family. We also intended to run it every night or every other night to control the dog hair. I did not intend on leaving our lights on throughout the house all night, every night. I’m unboxing and looking through the instructions as I’m replying to you. This doesn’t not sound practical to run at night or during the day if you have multiple dogs. I have a decent size house and it’ll probably take some time to vacuum. I can’t be home to lock up our dogs for however long it takes. Which is the entire purpose of running it at night. While I’m at it I read it needs minimum 3 feet clearance on both sides. That’s a lot of space. My wife is going to kill me trying to move her decor around trying to find a combine 6 feet! Why would it need more than 1 foot clearance on both sides? Visually it appears more than enough clearance for it to maneuver in and out of the base.
Why can I not get my Shark AI to connect to wifi ?? In shark clean app after completing every thing it won't show me box to check agree to terms watched several videos no solution work 😢
We're so sorry to hear that you're having trouble connecting your Robot, Debra! We'd definitely recommend reaching out to our phone support team to help resolve the issue with some troubleshooting. The troubleshooting can be completed by phone at 1-888-228-5531. Live agent support is available Mon - Fri 9am - 9pm ET, and Sat. 9am - 6pm ET.
I just got a RV1100AA I’m getting so frustrated. It won’t let me select rooms, or look at any kind of map unless it’s in “history” but I’m not allowed to edit the map??
Thank you for reaching out! We're sorry to hear that your robot is not performing as it should, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. We hope this helps!
Hello James, thank you for reaching out to Shark. We are sorry to learn that your unit has been working less than exceptional. Please be sure we will do our best to help you with this situation. To do so, we would appreciate if you could please provide us via private message through our Facebook page with the following information: - Phone number - Email address - Shipping address - Date of purchase - Model number - Retailer name - Serial number We hope to hear from you soon.
I have the model of the 1st robot and I've been charging way to long then it should have been and it's not showing the wifi symbol it's just blinking blue and red
Hello Leeann! We would love to look into this for you. Please send us a private message on one of our social media platforms, such as Instagram, Twitter, or Facebook with the following details; Name: Model/Serial number: Phone number: When & where was this unit purchased from: Email address:
Thank you for your message, Lilia! We'd like to let you know that your unit has map support for only one floor. In this case, you can turn it on and use it on your second floor without a map. Thank you for understanding!
Per customer support, it will NOT clean efficiently without a map, even in manual mode. So, basically it’s a one-floor robot!!! Stupid!!! They said the map will be lost and it may clean one room multiple times if it doesn’t have the map.
Great question, Rebecca! In this case, you'd just need to make sure the Mop option is selected on the SharkClean App for the unit's running schedule, and that the mop bin is attached with water and cleaning solution.
my problem i cant find the shark clean app. the massage tell this app is not available in your country. i am from Saudi Arabia. please solve my problem.
Hi Amal, thanks for reaching out to Shark®. We are sincerely sorry to know that you have experienced difficulties with our app on your location. Rest assured that we will provide you with the most accurate resolution for your situation. We appreciate all the information that you have shared with us. Unfortunately, we do not assist customer overseas. We invite you to contact our International Support Team by email at: internationalmarketsupport@sharkninja.com Best regards, Camila
We are happy to assist you with this. You are correct. The difference between the Shark IQ Robot™ and the Shark IQ Robot™ XL is the base. The base for the Shark IQ Robot™ holds up to 15 days of dirt and debris. The base for the Shark IQ Robot™ XL holds up to 30 days of dirt and debris.
Hi! We're very sorry to hear that app doesn't have the mapping feature. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
@@SharkHome I am interested in the 2nd generation, self emptying IQ XL. Amazon lists it as AV1002AE but that model is not listed on sharkclean.com. What model number does Shark use for the Self cleaning brush IQ XL 2nd generation self empty robot vac?
We're sorry to hear you're having trouble connecting Wi-Fi to your vacuum, Scythian. We'd like to look into this further. Please send us a private message with your model number, when and where purchased, serial number, MAC Address, App Version, Device, Device OS, your full name, phone number, and email address. Thank you
Thank you for the model number! Can you please send us a private message over on our Facebook page here (spr.ly/6050M3Lzy) with the rest of the requested information? We look forward to hearing from you.
What is the difference between the shark IQ and the shark IQ XL. I don’t care for the new AI version because it can’t go under low profile furniture because of the donut on top.
Great question, Sharee! The main difference is the amount of debris the Self-Empty base can hold. One holds up to 15 days of debris while the other holds up to 30 days.
We are happy to assist you with this. We recommend that you charge the robot completely before its first cleaning, so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge the robot.
The app does not work the bot won't connect. I have contacted support and they do not assist me. THIS IS NOT COOL! Why don't you make a video on how to set up the app and connected to the robot from the beginning.
Hi, thanks for your message We're sincerely sorry to hear about this situation with our service, and we are going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
We're sorry to hear your Shark Robot isn't powering on. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6054M4OVY, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Thank you for getting back to us. Our team will be more than happy to assist you and to look into this issue. You can always reach us on the following number that was provided or by live chat if needed.
Two things don’t make sense. Why does this need 3 feet clearance on both sides of the base, a total of 6 feet clearance? That isn’t practical. The Robot is only 1 foot in diameter, why does it need 6+ total feet of clearance? I’ll find out after it’s initial 6 hours of charging if it really needs all that space to dock to a docking station that’s only 1 foot. The second question mark is the need to keep the house lights on at night while it’s vacuuming. I’m assuming a lot of people are in my situation. I have two dogs, the Boxer who believes everything that moves is a toy. This is supposed to maintain the dog hair so it doesn’t get overwhelming. The best time, most convenient time to use a device like this is at night. But I’m reading the instruction manual and it says you need the lights turned on if running at night. Really? I can buy the cheapest vacuum on the market and it’ll have a light that comes on when the cheap vacuum is on. This so-called smart, high tech “IQ” Robot doesn’t have a light? For those who have multiple dogs, work during the day this is not practical. To summarize, leave your lights in the house on every night and move your furniture 6 feet apart so the 1 foot IQ Robot Vacuum has room to dock on the 1 foot docking station.
We definitely understand your concerns, Frankie. We recommend that you find a permanent location for the base, in a central area with a strong Wi-Fi signal. It is suggested to allow clearance of 3ft on each side of the base and 5 ft in front allowing the robot to navigate and dock without any obstacles interfering with navigation. As for the light, the robot is equipped with an upward-facing sensor located between the Clean and Dock buttons. The robot uses the sensor to identify unique reference points to aid its navigation, and does require the area to be lit for the sensor to work correctly. Please keep the sensor clean, and do not cover.
@@SharkHome I have been using the Shark for over a week now, so I can better evaluate. first, it definitely doesn’t not need 3 ft (6ft. Total) on the left & right sides of the docking station. A foot and a half is the ideal clearance for docking and much more practical. I haven’t tested it in the dark yet, but for over a week I had it scheduled to start at 6:30am. No lights on in the home, but as the sun rise in the morning gives a little bit of natural light throughout. The home is not very bright at that time of the morning and it has done a great job. It also turns out that scheduling it very early in the morning works out best for our daily schedule. So far, we have been very impressed and pleased with its performance.
Hi Wren! We're sorry to hear you find your product too loud. If this is a new issue you're experiencing, and we can help in any way, please send us a PM over on our Shark Home Facebook page Here: spr.ly/6055Kx19R with your model number and the issue, and we'll look into this for you.
The remainder of this video assumes that your robot has already been setup. Then this video is useless! I CANNOT get this freaking thing to connect to my WiFi router. I have done everything the instructions said to do to no avail and there is nothing out here that tells you what can be done to fix the problem. I can't tell the number of times I have rebooted the routers, verified that the AP Isolation setting has been disabled, rebooted the vacuum cleaner, rebooted my android device, uninstalled the app and then reinstalled it, changed android devices and NOTHING. The problem still persists. It will not connect to the WiFi. I guess I am going to have to take the dam thing back and I really wanted it to work.
We are very sorry to hear that you are experiencing an issue with connecting your robot. To best assist you with this, we ask that you reach our to our Robot specialists at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Thank you Shark! i've had mine for several months and replaced my older robot vacuum because of the convenience of the self cleaning function. It's been a blessing on my life as I have 2 huskies who are notorious shedders. This has been a life saver, I keep my older robovac in the basement now and this is my go to for the main floor. Such a time saver and does a great job!
Hello! Thank you very much for your amazing feedback. We will most definitely pass it along to our product team. We appreciate the love and support ♥️🤗
it normal to feel very little exhaust air coming out of the vacuum while it is cleaning? It seems to be working but very little exhaust air comes out.
Why are yall assuming the app setup is complete?! I came here to get help with the app set up! Smh.
Hi! We’re so sorry to hear about this issue you are experiencing with our app. We would love to look into this for you and help you out. Please send us a private message on one of her social media platforms, such as Instagram, Facebook, or Twitter with the following details:
Issue:
Email address:
Name:
Model/serial number(s):
Location:
I have 2 dogs and 2 cats, this robot with self empty was the best thing that I ever both in my live. Thank you Shark.
We appreciate the love and support! 🐶🐶🐱🐱🤖
I just used mine for the first time. I need to do some work on mapping and no-go zones but I have to say I am really impressed.
We're happy to hear you're enjoying your Shark, Andrew! You will be an expert in no time.
An awesome video ! I recently reviewed one of these as well after 1 year of use
Thank you for providing your feedback! We are happy to hear you enjoyed our video. Please reach out if you have any questions, we are here for you.
Have a wonderful day!
Very helpful!!!
which one has no go zones?? I’m not sure which one to buy!
I have the shark IQ XL. Me and every other Shark IQ XL customer would like to know when "keep out zones" or "no-go zones" will be added to the Shark Clean App, and the ability to schedule various rooms on various days? I don't want to keep laying down and moving the ugly strips around, and don't want to clean the whole house with every scheduled cleaning.
We are sorry but there is no current time frame of when or if the no go zones will be added.
thank you😆
I live in a small place, can i not program it to run for less than 1 hour??
Tried several times to create account in app, get email and password don't match which I know they do, even tried a second email account and same damn thing, can't get support because that's in the damn app!!??????
Wtf?
How do you set it up?
We assume you set it up.
Ty, super helpful.
After I’ve already set up my robot do I need to power off the switch or will that cause my robot to have to be set up all the time?
Hello Yarely, due to the lack of Private Messaging functions on UA-cam, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
Regards,
Laura
Hi ... question... After I charged first time and used and back to charge do I need to turn off button if I am not using until following day? Do I need to turn off the robot at anytime? Will turn it off make it loose connection to WiFi and I will need to set up again? Thank you for all the help provided
Hi, thanks for reaching out to Shark®. We are more than glad to assist you. Please be sure that we are here to help you and to answer your doubts. To provide you with the best assistance, could you please let us know the model number of your unit?
We hope to hear from you soon,
Valentina
Similar question to Easton below. We bought a late model shark IQ (regular base) and now I want to add the self-cleaning base. Is it possible to buy just the base as an "upgrade"?
Hi J! We would love to look into this for you. Please send us a private message on one of our social media platforms, such as Instagram, Facebook, or Twitter with your model number and location.
I originally had a shark robot back that was having problems so I returned it and I'm debating should I get the shark IQ robot without self empty or should I get it without empty keep in mind I have a 2000 square foot house two dogs and a cat and they're very hairy and they use my vacuum pretty much every day
Great question Matthew! Both models will definitely shine in their own way. What we would recommend doing is checking out this link and from there you could read all about the special features/specifications of each model: spr.ly/6051M8LWh
Would like our Shark XL to remap. It states settings, map data, then delete map data. Looking at my settings on Shark Clean can not locate from Shark app, I see settings but no delete map?? Help. It misses my back foyer, it does only 2 stripes of cleaning. I do have 2 bot strips at 2 doorways in that area for my Jane Jetson not to enter. Thank you!
Hello, due to the lack of Private Messaging functions on UA-cam, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
Regards,
Laura
how do I change the settings so it random cleans a room instead of a pattern?
Hello Adele. We would like to inform you that the Shark IQ Robot Vacuum does not have an option to random bounce clean. It is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points to aid its navigation. With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be available in the app.
can the shark vacuum be moved to different floors of the home, I have more than a one story home?
Hi Glenn, thanks for reaching out. Our Shark robot is able to create only one map of your house. You'll be able to clean multiple floors when pressing the button clean on your unit but it won't create multiple maps.
Wait a minute. Why does a room need to be illuminated for it to work? Is it just using a regular camera to send images via WiFi for remote image recognition or does it have its own internal sensors?
Great question, Dustin. Our Shark IQ Robot uses an array of sensors to navigate your home, which require light to function correctly.
Hey shark I'm just wondering if I set some kind of schedule can I have it clean only certain rooms or is that only for the whole house
Yes you will have the option to set a scheduled as well as what rooms it will clean via the app.
@@SharkHome thanks
You're welcome!
What is different between Mini and XL?
We are happy to assist you with this. The main difference is with the self empty base. The XL holds up to 30 days of dust and debris where the other holds up to 15 days of dirt and debris.
Can you use the regular shark iq and just buy the self emptying base off of eBay? Would they still be compatible?
Thank you for reaching out to Shark, Easton! We are sorry the AI Robot Self Empty base is not compatible with other Robots. PLease reach out if oyu have any other questions.
Have a wonderful day!
I'm sure he meant adding it to a Shark robot, not another brand for Pete's sake.
I have a question about the recharge and resume. I recently bought the Shark AI Robot and I see that it recharge and resume once, but it is not able to complete the cleaning of the house. why does it not resume for the second time? There is always some portion of the house left out no cleaned as the robot is not resuming for the second time
Hello! Thank you very much for getting in touch with us. We would love to look into this, but first, we do need more information from you. Please send us a private message on one of our social media platforms, such as Twitter, Facebook, or Instagram with the following:
Name:
Model number:
Email address:
Location:
Issue/concern:
Is it normal to feel very little exhaust air coming out of the vacuum while it is cleaning? It seems to be working but very little exhaust air comes out.
Hi! Yes, this is normal.
Can i get vacumn to clean without settin up on phone
Hi Helen! We're glad to assist you with your inquiry. The robot can be manually used with the buttons on the top of it, but you won't have access to other features.
Hello, Im going to buy one robot vacuum cleaners and take it to Ecuador. Few days ago I made some research about the vacuum app but its not available for Ecuador. How can I download the app in Ecuador?
Hi Milton! Thank you for your interest. We do appreciate the love and support. Unfortunately, the App will not work outside of North America at this time. We do have lots of exciting updates coming soon.
Très satisfaite waouw.
Shark IQ and shark AI self empty used the same parts? Such as brush roll and filters
Hi Zach! We would love to look into this for you. Can you please send us a private message on one of our social media platform such as Instagram, Twitter or Facebook with the following details:
- Model number:
- What part(s) are you looking for?
The "find me" is too low on my phone screen to see!
Mine is missing the brush when i opened it.....😢
We're sorry to hear you're missing a brush. Please send us a private message with your model number on social media of your choice, so we can look into this for you.
Facebook: spr.ly/6052nb43i
Twitter: spr.ly/6057nb43W
Instagram: spr.ly/6058nb43o
I am a little confused, Are you saying NOT to run it at night?
We apologize for any confusion on this. If you run the Shark IQ Robot™ at night, or in a dark room, please turn on a light, as the robot needs to see where it is going.
You aren’t the only one wondering about this. I have two dogs, one is a Boxer who would see this as a toy to pounce on. I bought this with the intent on scheduling it to clean our downstairs after midnight while the dogs are sleeping upstairs with the family. We also intended to run it every night or every other night to control the dog hair. I did not intend on leaving our lights on throughout the house all night, every night. I’m unboxing and looking through the instructions as I’m replying to you. This doesn’t not sound practical to run at night or during the day if you have multiple dogs. I have a decent size house and it’ll probably take some time to vacuum. I can’t be home to lock up our dogs for however long it takes. Which is the entire purpose of running it at night. While I’m at it I read it needs minimum 3 feet clearance on both sides. That’s a lot of space. My wife is going to kill me trying to move her decor around trying to find a combine 6 feet! Why would it need more than 1 foot clearance on both sides? Visually it appears more than enough clearance for it to maneuver in and out of the base.
Why can I not get my Shark AI to connect to wifi ?? In shark clean app after completing every thing it won't show me box to check agree to terms watched several videos no solution work 😢
We're so sorry to hear that you're having trouble connecting your Robot, Debra! We'd definitely recommend reaching out to our phone support team to help resolve the issue with some troubleshooting. The troubleshooting can be completed by phone at 1-888-228-5531. Live agent support is available Mon - Fri 9am - 9pm ET, and Sat. 9am - 6pm ET.
I don't have internet at home, only on my phone. Can I still use this ?
You would need wifi to connect to the robot to use it.
No
I just got a RV1100AA I’m getting so frustrated. It won’t let me select rooms, or look at any kind of map unless it’s in “history” but I’m not allowed to edit the map??
Thank you for reaching out! We're sorry to hear that your robot is not performing as it should, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. We hope this helps!
To make yours work remap it but don't make the rooms just use what they haelve there it's like room/room 2/room 3 if you leave them alone it will work
I set mine up and it keeps telling me to move it away from a clif and I've already removed the plastics from the sensors
Hello James, thank you for reaching out to Shark. We are sorry to learn that your unit has been working less than exceptional. Please be sure we will do our best to help you with this situation. To do so, we would appreciate if you could please provide us via private message through our Facebook page with the following information:
- Phone number
- Email address
- Shipping address
- Date of purchase
- Model number
- Retailer name
- Serial number
We hope to hear from you soon.
I have the model of the 1st robot and I've been charging way to long then it should have been and it's not showing the wifi symbol it's just blinking blue and red
Hello Leeann! We would love to look into this for you. Please send us a private message on one of our social media platforms, such as Instagram, Twitter, or Facebook with the following details;
Name:
Model/Serial number:
Phone number:
When & where was this unit purchased from:
Email address:
I have multiple floor house. What can I do for the map of the house?
Thank you for your message, Lilia! We'd like to let you know that your unit has map support for only one floor. In this case, you can turn it on and use it on your second floor without a map. Thank you for understanding!
I’m having this problem too. Super frustrating that you can’t add a second floor.
Per customer support, it will NOT clean efficiently without a map, even in manual mode. So, basically it’s a one-floor robot!!! Stupid!!!
They said the map will be lost and it may clean one room multiple times if it doesn’t have the map.
How do I mop
Great question, Rebecca! In this case, you'd just need to make sure the Mop option is selected on the SharkClean App for the unit's running schedule, and that the mop bin is attached with water and cleaning solution.
What if I don’t live in USA and the app is not available in my country ???
HI Gabriela Please may we have your email address, phone number, model number and your address so we can look into this. Thank you
the same problem. how can I send my information and where?
You can private message us your information at facebook.com/SharkCleaning.
my problem i cant find the shark clean app. the massage tell this app is not available in your country. i am from Saudi Arabia. please solve my problem.
Hi Amal, thanks for reaching out to Shark®. We are sincerely sorry to know that you have experienced difficulties with our app on your location. Rest assured that we will provide you with the most accurate resolution for your situation. We appreciate all the information that you have shared with us. Unfortunately, we do not assist customer overseas. We invite you to contact our International Support Team by email at:
internationalmarketsupport@sharkninja.com
Best regards,
Camila
我家的不充电怎么回事 有人知道怎么回事吗 谢谢
Is there a difference between shark iq and the shark iq xl?
We are happy to assist you with this. The difference is in the base. The new base is larger.
@@SharkHome Is the robot itself the same between the two? Only the base is different ?
We are happy to assist you with this. You are correct. The difference between the Shark IQ Robot™ and the Shark IQ Robot™ XL is the base. The base for the Shark IQ Robot™ holds up to 15 days of dirt and debris. The base for the Shark IQ Robot™ XL holds up to 30 days of dirt and debris.
What does it mean if the base is flashing green
My app doesn't have mapping?
Hi! We're very sorry to hear that app doesn't have the mapping feature. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
What if you have cords you can't pick up?
We definitely understand your concerns, Leon. We include BotBoundary Strips to block off areas you do not want the robot to go.
@@SharkHome I know that but it's much a small amount it won't work for them all.
Hello Leon. We do want you to know that you can order additional BotBoundary Strips by going to spr.ly/6054ysUf4.
It's it possible to replace the mini bin with the XL bin?
To best assist you can you please message us with your model number.
When is shark going to have digital no go zones?? The bot boundary strips are ugly.
Thank you for your feedback. We will keep your feedback in mind for the future.
@@SharkHome I called and was told no-go zones have been added. Which is it?
We are happy to assist you with this. Please provide us the model number off of the bottom of your robot.
@@SharkHome I am interested in the 2nd generation, self emptying IQ XL. Amazon lists it as AV1002AE but that model is not listed on sharkclean.com. What model number does Shark use for the Self cleaning brush IQ XL 2nd generation self empty robot vac?
Thank you for your interest. At this time we offer the RV1001AE directly on our site. With this said, it does not have the programmable no-go zones.
I don’t know why but I can’t connect vacuum to my Wi-Fi
We're sorry to hear you're having trouble connecting Wi-Fi to your vacuum, Scythian. We'd like to look into this further. Please send us a private message with your model number, when and where purchased, serial number, MAC Address, App Version, Device, Device OS, your full name, phone number, and email address. Thank you
@@SharkHome RV2500S
Thank you for the model number! Can you please send us a private message over on our Facebook page here (spr.ly/6050M3Lzy) with the rest of the requested information? We look forward to hearing from you.
What is the difference between the shark IQ and the shark IQ XL.
I don’t care for the new AI version because it can’t go under low profile furniture because of the donut on top.
Great question, Sharee! The main difference is the amount of debris the Self-Empty base can hold. One holds up to 15 days of debris while the other holds up to 30 days.
Hey shark, while setting up the app, do I need to wait for it to charge then click “GOT IT, START CLEANING”
We are happy to assist you with this. We recommend that you charge the robot completely before its first cleaning, so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge the robot.
The app does not work the bot won't connect. I have contacted support and they do not assist me. THIS IS NOT COOL! Why don't you make a video on how to set up the app and connected to the robot from the beginning.
Hi, thanks for your message We're sincerely sorry to hear about this situation with our service, and we are going to provide you with the best customer support possible.
Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
Mine isn't coming on
We're sorry to hear your Shark Robot isn't powering on. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6054M4OVY, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@Shark Home I ordered a new battery if that's not it then it might have died 😐
Thank you for getting back to us. Our team will be more than happy to assist you and to look into this issue. You can always reach us on the following number that was provided or by live chat if needed.
Two things don’t make sense. Why does this need 3 feet clearance on both sides of the base, a total of 6 feet clearance? That isn’t practical. The Robot is only 1 foot in diameter, why does it need 6+ total feet of clearance? I’ll find out after it’s initial 6 hours of charging if it really needs all that space to dock to a docking station that’s only 1 foot. The second question mark is the need to keep the house lights on at night while it’s vacuuming. I’m assuming a lot of people are in my situation. I have two dogs, the Boxer who believes everything that moves is a toy. This is supposed to maintain the dog hair so it doesn’t get overwhelming. The best time, most convenient time to use a device like this is at night. But I’m reading the instruction manual and it says you need the lights turned on if running at night. Really? I can buy the cheapest vacuum on the market and it’ll have a light that comes on when the cheap vacuum is on. This so-called smart, high tech “IQ” Robot doesn’t have a light? For those who have multiple dogs, work during the day this is not practical. To summarize, leave your lights in the house on every night and move your furniture 6 feet apart so the 1 foot IQ Robot Vacuum has room to dock on the 1 foot docking station.
We definitely understand your concerns, Frankie. We recommend that you find a permanent location for the base, in a central area with a strong Wi-Fi signal. It is suggested to allow clearance of 3ft on each side of the base and 5 ft in front allowing the robot to navigate and dock without any obstacles interfering with navigation. As for the light, the robot is equipped with an upward-facing sensor located between the Clean and Dock buttons. The robot uses the sensor to identify unique reference points to aid its navigation, and does require the area to be lit for the sensor to work correctly. Please keep the sensor clean, and do not cover.
@@SharkHome I have been using the Shark for over a week now, so I can better evaluate. first, it definitely doesn’t not need 3 ft (6ft. Total) on the left & right sides of the docking station. A foot and a half is the ideal clearance for docking and much more practical.
I haven’t tested it in the dark yet, but for over a week I had it scheduled to start at 6:30am. No lights on in the home, but as the sun rise in the morning gives a little bit of natural light throughout. The home is not very bright at that time of the morning and it has done a great job. It also turns out that scheduling it very early in the morning works out best for our daily schedule.
So far, we have been very impressed and pleased with its performance.
@@frankie142622how about two years later? Do you still love it
Why is my shark so loud 🤣
Hi Wren! We're sorry to hear you find your product too loud. If this is a new issue you're experiencing, and we can help in any way, please send us a PM over on our Shark Home Facebook page Here: spr.ly/6055Kx19R with your model number and the issue, and we'll look into this for you.
@@SharkHome😢
The remainder of this video assumes that your robot has already been setup. Then this video is useless! I CANNOT get this freaking thing to connect to my WiFi router. I have done everything the instructions said to do to no avail and there is nothing out here that tells you what can be done to fix the problem. I can't tell the number of times I have rebooted the routers, verified that the AP Isolation setting has been disabled, rebooted the vacuum cleaner, rebooted my android device, uninstalled the app and then reinstalled it, changed android devices and NOTHING. The problem still persists. It will not connect to the WiFi. I guess I am going to have to take the dam thing back and I really wanted it to work.
We are very sorry to hear that you are experiencing an issue with connecting your robot. To best assist you with this, we ask that you reach our to our Robot specialists at 888-228-5531, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Your robot looks like a toilet and performs like the stuff that goes inside a toilet.
Oxperementablet