Thanks for your message, Kyle. We will be glad to answer your question. This area is just recommended for your robot to have a better base space and a better signal from it for docking. We hope you find this helpful.
Hi Joel, thanks for reaching out to Shark®. We are more than glad to assist you. Rest assured that we are here to help you and to answer your doubts. Currently, the robot can only support mapping on one level of your home. 1/2
If you want the robot to clean another level without affecting your current map, you should move the robot to the new level without the base. Place the robot on a level surface and press clean. Then, once the robot has finished cleaning, manually return it to the base. Have a good day. -Valentina 2/2
My Shark IQ RV1001AE keeps returning to the dock and not finishing its cleaning cycle after less than a minute of cleaning. I have two of theses robot vacuums and they both have that same issue. Also is that a place where I can find replacement pair of wheal motors as their are no replacements available online or on ebay as they are all sold out?
Hi Christopher! We're very sorry to hear that your robot vacuums keep returning to the dock. For better assistance, we kindly invite you to email us at: cservices@sharkninja.com, and we'll be happy to look into this for you.
Thank you for your interest in our units, Esther! We're happy to let you know that we certainly have a unit that vacuums and mops at the same time, and you can find it on the link below: spr.ly/6054JttCI This awesome Shark is so popular that it's flying off our shelves, but you can click on the "notify me" button to be the first one to know when we get it back in stock! Hope this information helps!
What will happen if it doesn’t have the recommended 3 feet to the sides and 5 feet in front of it? I don’t think we have a spot that open in our home
Thanks for your message, Kyle. We will be glad to answer your question. This area is just recommended for your robot to have a better base space and a better signal from it for docking.
We hope you find this helpful.
we have ours wedge, currently, in our kitchen where a cabinet is missing (remodel). It has about a foot on each side and 3 1/2 across. Works fine.
Can it map multiple floors? I have a 2-story house.
Hi Joel, thanks for reaching out to Shark®. We are more than glad to assist you. Rest assured that we are here to help you and to answer your doubts. Currently, the robot can only support mapping on one level of your home. 1/2
If you want the robot to clean another level without affecting your current map, you should move the robot to the new level without the base. Place the robot on a level surface and press clean. Then, once the robot has finished cleaning, manually return it to the base. Have a good day. -Valentina 2/2
My Shark IQ RV1001AE keeps returning to the dock and not finishing its cleaning cycle after less than a minute of cleaning. I have two of theses robot vacuums and they both have that same issue. Also is that a place where I can find replacement pair of wheal motors as their are no replacements available online or on ebay as they are all sold out?
Hi Christopher! We're very sorry to hear that your robot vacuums keep returning to the dock. For better assistance, we kindly invite you to email us at: cservices@sharkninja.com, and we'll be happy to look into this for you.
Is there a shark robot that will vacuum and wash floors?
Thank you for your interest in our units, Esther! We're happy to let you know that we certainly have a unit that vacuums and mops at the same time, and you can find it on the link below:
spr.ly/6054JttCI
This awesome Shark is so popular that it's flying off our shelves, but you can click on the "notify me" button to be the first one to know when we get it back in stock!
Hope this information helps!
how to set highest suction power so its on during scheduled cleanings versus manually changing it after it starts cleaning?
Hi 2000Dnard We are sorry to hear this. Please PM us your email address, phone number and model number so may further assist you.
@@SharkHome not seeing anything in your "About" to send a pm. is there an email address I can send to?
You can email us at cservices@sharkninja.com.
Thank you Shark
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