APPLE WILL NEVER CHANGE
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- Опубліковано 4 бер 2019
- matrix.to/#/#rossmannrepair:matrix.org
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ifixit.org/blog/13979/apples-...
support.apple.com/en-us/HT205662
theoutline.com/post/2402/the-...
• Macbook screen DIES wh...
www.apple.com/support/keyboar...
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lol morons.. When u come in and complain about a product ....No company NONE are gonna tell you oh this is a flaw.....UNLESS its a major issue and then it will be acknowledge as was the bending problem with iPhone 6Plus...or the SameSungs that BLEW UP...customers were then given replacements....lol so stop being a moron.
How many people get free replacements for
a) iPhone 6+ bending problem
b) flexgate problem?
How many?
Show me the extended warranty where it is fixed for free on apple.com ?
Well, that's the problem ain't it? Why companies are denying flaws in their product? Should we just take it up our asses?
I'm sure you work for one of these big companies since you called Louis moron, then what's the correct term of these "not flaws"?
@@rossmanngroup me and lots more...did you not read any of the news at the time????? lol you can't be much into Tech if you did know Apple rolled out a replacement program for bent iPhone 6 plus' All you had to do was bring your bent iPhone in and if it was bent in the location of the weak section, which was a KNOWN fault...the phone WAS replaced... TOTALLY and UTTERLY for free...mine was, and it is NOT in the extended warranty because it was a one off thing.....really...how fucking dumb are you that u dont know all this??
www.macrumors.com/2018/01/19/apple-may-substitute-iphone-6-plus-replacements/
@@rossmanngroup Do you require any other facts?....or ...you just gonna go with your zero facts total bullshit thing still?? lol
@@rossmanngroup www.cultofmac.com/297708/apple-isnt-ignoring-bendgate-will-replace-affected-devices/
Apple- "Just don't open the lid"
This made my day!
This will go the way of the headphone jack, you'll need to buy the separate screen as an option for your laptop
You're opening the lid wrong.
The Onion News Network saw this coming almost a decade ago. Search UA-cam: "Apple introduces revolutionary new laptop with no keyboard". Watch until the end.
@@pr0xZen - Wow - it _was_ a decade ago.
You bought it wrong
That’s right, he shouldn’t have bought it.
elephystry: No, he should have bought it with the new 3 year extended warranty which comes at a price of just 4999.99$ (device not included, excluding 6 month limited batterie warranty), eligible for first time purchasers only.
@@bloeckmoep LOL
HAHAHAHA ! this one is Gold
Should have been an Android HAHAHAHAA
Meanwhile, someone on Reddit apparently chucked a Thinkpad into the snow, left it there for 3 hours, and it worked afterwards.
i mean as long as it was cold enough not for the snow to melt, while it was outside, then this test doesn't sound very extreme.
louis test of throwing water all over the keyboard while his p50 was running was way more impressive i'd argue.
Not actually that uncommon. Same thing happened with my old s3 except it was an entire day
A few years ago, we had a customer buy a refurb HP Probook (6570?) was Bronze and mostly metal. He left it on top of his car. flew off on the highway, was left outside for 4 days. Found it and it worked! Screen, HD, Hinges, all good. top was scratched and a 1/4 inch shaved on the back corner, but fully functional.
My msi has a keyboard that dies with any contact with liquid but they have full disassembly guids, you can do it with a regular screwdriver, they sell the replacement parts freely and the rest of it is pretty much invulnerable. Hell, I exclusively do repairs and cleaning drunk and have longscrewed every single screw and it didn't damage a thing other than one unfortunate instance where I now have a large lump in the aluminum between the keyboard and the track pad, but even then they made sure that doing so wouldn't damage any component, just the chassis (even though every screwhole has the screw size written next to it on the board). It's not just durability. If you have some sort of part that is flimsy due to a trade-off at least make the rest of the computer work without it, make it as easy as possible to replace and when you can't just don't be jackasses about it.
@@cataria3903 and linus "accidentally" left dell xps12 and xps13 under the rain..
Love this new "dark screen" feature. Saves a lot of battery life
You know what they say.. Its not a flaw, always a feature
@Evehz WINDOWS HAS IT ALSO. PRICK WITH EARS....
@@steveparker3936 do u not know what a joke is
low battery cough cough lookin ass cough cough bitch cough cough 😂 *im just kidding*
Samsung been in that
Apple: Keeping Louis Rossmann in business for years to come.
I´m surprised that he doesn´t even work at Apple, there is a lot of build experience that can fix a certain amount of unique design flaws on these products though.
Pasta Sarmonella E-Specialé Because apple isn’t in the business to repair there in the business to sell you a new device every year because the last years model is designed to fail
@@gavinhanson9213 Does the same come to OS no matter whether it´s Windows or Mac?
Pasta Sarmonella E-Specialé Problems can happen with both no ones perfect but there are a lot less problems overall with Windows from my experience. I still have a windows PC running Windows 7 that I bought in 2010 and it has not had 1 single hardware issue & we use it about every single day at one of my businesses.
@@TheRealFobican this is a hardware problem, and generally speaking Windows device manufacturer is kinda bad in design planned obsolete
an apple a day keeps the benjamins away
oy vey
hahahahahahahaha :)
Not funny. Santa's been found dead of bs overdose. Now you say something.
pogan1983 I dream of electric sheep?
@@kanleystubrick4878 The Nexus Pleasure models are over there.
Dont for get to read the JOI.
"If you go to an Apple store and you talk to a genius" - that line alone sounds so ridiculous
Meanwhile, Linus leaves Dell laptops out in the rain overnight and they work the next day.
I remember that. Lol
Lmfao your apple customer voice was amazing
Like Mark Dice's CNN Don Lemon impersonation.
It reminds me of the voice of MADtv's Little Stuart.
Laugh - agreed. last summer I had to take my pos iphone 6 in for that $29 battery replacement, and got the ponytailed gen x can't find a better job burnout 'genius' person sitting there telling me that "if we made phones where the end user could replace the battery, that would be too dangerous" then I brought up: old phones, car batteries, etc... just blank stare. I'm curious how much they get paid or are they so desperate for work that they don't care about having any truthful conversation at all with anyone? Meanwhile when I was waiting, it was just comical watching the expression on all the poor dads faces in there knowing they're soon to be shelling out thousands so their kid can "fit in" at college.
"...and take it in the ass."
@@07wrxtr1 Exactly!! Sad, but true!!
Its not a desing flaw its a feature m8
Okay Bethesda
Felix design*
@@gobyg-major2057 Thats not a spelling mistake, its a better way of spelling the word
@@horseradish843 Thy its not makin it worse its improvement
besides that im not native speaking
Yeah, it lets you know when it’s time to stop giving Apple more fucking money.
Unfortunately the very people that NEED TO SEE these videos are not the people that watch them!
That's because they don't necessarily care enough to look into deeper research of the products they buy. They're mindset is "if it works it works," ignorance is bless I guess :/
I was once one of those people. Now I’m a huge fan of this channel. I’m sure I’m not the only one.
The classic response I get when I tell people about Apples bullshit is "your just to poor to buy an iphone"
These comments are pointless. You can point out the flaws but good luck pointing out any superior alternative to the actual Apple products. I have 3 Macbooks, none of them had this problem, all of them still work after 8-10 years, so... yeah they screwed up this design among others and of course they don't want to pay for it just like every manufacturer ever but the purpose of this video is to hold them accountable not berate customers for not buying Lenovo or some other brand that does the same thing.
Apple - "You're using the Macbook in the wrong way, it's supposed to be a 3000$ Paper Weight"
Each time he says "Apple Genius" I sense some sarcasm in between the words lol
The sarcasm is real and intended! lol
If they had at least an average IQ, they wouldn't end up as a first level customer support. They should be called "Apple special people".
Đức Nguyễn Minh I just think of the Samsung ads
"Genius" lol
yeah, a weed smoking hipster vegan is a genius. nice.
What puzzles me is why people just keep buying from this company.
Because it just works
Lots of software used to be exclusive to Mac OS X and iOS, so people got into the flow of buying new Apple products anytime they need one for what they do. And Steve Jobs-era Apple stuff was actually really nice.
But that's not really the case anymore. Software without a Windows or Android equivalent is rare, and Apple's been eroding their good will with customers big time since Tim Cook took over.
Because 90 percent of the public respond positively to slick marketing campaigns the way babies respond to shiny sparkly objects.
It's interesting how any cult attracts followers.. and how once in a while they get dressed up in sheets and go up a mountain to drink poison.. and it still keeps happening
Ignorance! That Really Is It... And People Who Bought Into The Whole Brand Lifestyle of Living Like A Rich Douche Nozzle!
Apple: It's Sleek Looking Tech For Rich Idiot's, Who Like To Overpay!
If I had a dollar for every time Apple ripped off a customer, I'd be richer than Jeff Bezos.
I'm not sure that there are enough dollar bills in circulation for you to get a dollar every time Apple rips off a customer.
The thing is Apple themselves had that dollar
You'd be more rich than Apple, my guy. And as of today they have passed the 1 trillion dollars cap. 1 trillion. That's a 1 with twelve 0s behind it.
you'd own 98% of the entire worlds wealth in my opinion
As an adult that grew up with a Mac Classic II, Performa, Power PC, iMac, eMac in that order, I dropped Apple when they made iPod batteries non-replaceable. The writing was on the wall at that point that Apple was moving toward an ecosystem not very friendly to the user. For the record, I have literally thrown thousands at PCs for fried motherboards, failed hard drives, junk GPUs, however, my 1985 Classic II and 2001 eMac still fire up just fine (the only ones I still own). Apple built a prestigious name but have used that collateral to build shit products for the last 15 years.
You may have spent thousands on PC parts but... YOU get to replace it and most of the time they probably didn't die from a design flaw. And most importantly, you pay for the hardware which wouldn't be much unless you use high end hardware only.
Yep. Build a name, "revolutionary features" with a new model every now and then...while slowly lowering standards more and more until it's an about trillion dollar company that gets away with ripping off customers.
I grew up with a Performance. Still mostly works...unlike this 2016 laptop.
What are you doing with your computers? Using them for flarping shields?
I enjoy macs too and used ipod for a while but changed to sony psp(2006) for its gaming and other multimedia capabilities. I have used playstation vita since 2012 and that also has a non removable battery same with my jbl xtreme and charge 3 speakers
Well, I see you point but agree with you only partially: my main sole machine is Macbook Pro late 2008. I had to upgrade RAM and SSD, to replace bulged battery, to replace hoarsed speakers, to replace magsafe cable and still happy with machine.
I guess for 10 yrs old machine it's not big set of issues. But in no way I'm going to buy newwest 2018 model.
Welcome to Apple, where the products that aren't supposed to bend, do, and the products that are supposed to bend without breaking, can't.
And a backlight fuse that will NEVER blow
Dean Churchman sounds like aleister Crowley runs the place 🤔 it’s always Opposite Day
😂😂😂😂😂
Dean Churchman All jokes aside, a little extra thickness never hurt anyone. They should consider not getting so dangerously thin.
And where the fuse is just for show and the actual fuse is the components.
Ill never buy an Apple product. I'll go without before I spend that kind of money on products from such a crap company.
lacking experience is not an argument.
It's too bad that other companies are just gonna copy the choices of Apple... We're just gonna be stuck with Apple, Apple clone 1, Apple clone 2, etc.
I'll never buy one again. I've seen the light ... or, more precisely, I haven't seen the light coming from the screen of my MBP because I opened it too many times.
How is a crap company the first trillion dollar company?
I can't believe I once considered buying an apple product, but thank god I didn't
Louis is kinda like batman.
Not the hero we deserve, but the one we need.
The real question is...
*Why tf does people still buys apple after all this S****
Sheeple, just sheeple.
well. they do make the phones thats best for me :) and the design on iMacs are stunning. and the ecosystem is top notch. and privacy on apple vs others.
yeah, namecalling :) @@freeman2399
Bcs its operating system is most optimized and windows is balls.
@@tariqsaleh6032 you can have a great optimised machine. But you can't do anything with this optimization if your MacBook is thermal throttling 😂
an apple a day keeps the quality away
An Apple a day sounds very expensive.
An apple a day keeps the sanity away
For a premium product apple goods do tend to have lot of issues (I could understand the premium price if you was getting great service for years included but you dont)
if they didnt have so much influence no way would they get away with this stuff a smaller company would be forced to recall this stuff or repair for free.
For a premium product, why is it half of the retail operations are set up to fix issues with the products? Why do they push a $350 extended warranty?
I even know an IT administrator that is loyal to apple and claims they are oh so great, are reliable, have such good service, perform better and all the employees prefer them.
And when asked about the specifics - what model, uscase, stock, repairintervals etc - guess what he said? oh right - The had top of the line MacBookPros and had a spare very every single on in use. The reliability is that they swap the laptops like every other month and send them in for repair. The service is great cause they pay like 100$ per laptop per month for the service, and the employees liked them better than the alternative cause those were some 400€ ultralowpower notebooks.........
They want to make money out of everything, that is the ultimate answer.
@IngLouisSchreurs " if u checked your "........ and the moron disqualified himself already.
@@ABaumstumpf i worked for a company like this i even stated they dont need mac products they can do there work on windows but they refused to listen claiming apple is superior and easier to use because it is especially designed.
some people are just so closed minded they buy into marketting its not worth trying to even bother telling them the truth.
>Open laptop
>Warranty void
Just another day as an iToddler :^)
I wish people would stop calling Apple store workers 'genius'. It's a description, not a name... you don't get to call yourself a genius.
Louis Rossmann is the sole reason I steer everyone I can away from Apple Products. The last time I spent money on an Apple product was on the 2nd gen iPod Touch and I'll never spend another dime on them again.
The classic 'You're holding it wrong'.
literally saving 0.05$ from cable length. Good Job
Nope. Gaining 500 in repairs.
As somebody who has used apples iOS devices for a long time due to their accessibility for me as a blind person. I have been tracking all of their missteps that they have been taking with the customers. I personally have never had an issue with Apple when it comes to customer service. The last laptop I bought from them was in 2014 and I used it for 2 years then sold it. For me as a blind person at that time going to college through music all of my other friends and colleagues were using Apple products. I thought since this was the industry I was going to be in that iMac was the way to go and there was no other option. As time went on I found that voiceover on the Mac with sluggish and I was not able to reduce the volume of work on a timely manner that I felt reliable when compared to people running Windows machines costing half the price and running quite faster than my 2014 MacBook pro. That being said even with the ram upgrade an SSD later it still ran very slowly and I was still having issues accomplishing what I needed to get done for projects in writing and research papers. As somebody now she works in the recruiting industry I found that a Windows computer with screen reading software runs a lot faster. I also have an issue ethically with apple and the way they treat their customers like we are the stupid people. I will never buy another Apple product again. I recently switched from using an iPhone 10 to a Google pixel device. Even though the accessibility for blind and low-vision people is very different it is usable. I like running Android as my work revolves a lot around Google products and services and it makes things easier and faster more streamlined by the seconds.
The good old no screen no picture you get what you pay For Apple defects but keep coming back
Apple Genius is an oxymoron
To be more precise there are just unqualified iodotic morons
Emphasis on 'moron'...
Just like "Great Britian"
Apple is genius. They blatantly shaft their customers and the customer keeps coming back for more.
@@blue03r6 some people enjoy a good shafting it seems
Had a friend that had this issue. They claimed they would have to buy a new one. Went to an Apple store with them. Pointed out a few facts, like the defect, claimed that my cousin at Apple told me about it and the replacement part I would need. They then said no, but I had a signature of his ready, with an order saying replace it. He happens to work in designing some of their prototypes I believe, not Macs, nor any of their Apples common wares that fail all the time, and he holds a little power in the company. The point is, I figured out how to get replacements for defects in Apple products; just have a cousin who has studied computers since they were 9 work slightly higher than other workers design for Apple.
watching this on my MacBook Pro in fear
WHY????? I'm watching this on my ROG laptop swinging from a tree while under the influence of some Wild Turkey 101. My biggest worry is that my glass is getting low and the bottle is on the ground. You picked the wrong company.
never close the lid
Im watching this on my asus laptop with slimness an extra m.2 slot and an extra ddr4 ram slot
Apple: cables are expensive, make them shorter.
Edit: i'm an idiot. the newer one is actually the longer one.
I keep thinking of that one time McDonalds shortened their straws to save money. The similarity is uncanny.
Isn't the cable LONGER in the newer models that have this issue?
So what this tells me is that so many people liked your comment even if you got it completely wrong?
@@lorenzogiancristofaro9721 yes and no. Apple making the 2016 cables short is what caused the issue. but they fixed it in the 2018 model so Apple knows they F-ed up and probably didn't consciously make the 2016 cables too short. the real problem is that they refuse to acknowledge that they F-ed up in order to uphold the illusion that they never F-ed up in the first place.
@1337GameDev old one
In Apple fan boys eyes, they can do no wrong. They will keep buying the junk they produce.
The good news is, that business model will not last forever (as we see with Apple share price).
For real, I'm fucked after the new wave of phones roll out though. I'm an apple phone user purely because it's the most pleasing to the I (UI-wise) and Androids just don't vibe with me as much. The whole "no home button" bs is dumb
@@zach23ize You can get free iOS skins for any Android phone so that is looks and feels like you're on a iPhone. Some functions might still be different but after a week or two of using the new OS I'm sure you'd be just fine.
Zach Pozzi Thats just sad...
Yea their shares have gone down lately with all the shit they've been getting recently
As technological literacy inevitably increases over time, Apple's exploitative tactics will decrease in effectiveness.
Agree with EVERYTHING you said, Louis! ABSOLUTELY EVERYTHING! THANK YOU for this vid! You're SPOT ON and AMAZING, as always!
My OnePlus 6 honestly has an as good (if not better) user experience than any of my previous iPhones had.
OxygenOS is super fast, great built in file manager, dash charging, nearly 2 day (!) battery life, amazing OLED screen, super fast and snappy with quick and smooth animations, built in dark-mode across the entire OS, beautiful design, great and durable build quality, amazing camera (especially with the Google Camera app installed, it's practically as good as the camera on the Pixel 2 and Pixel 3 XL phones), really good customer support (fixed my old OP5T within a week when the screen cracked, just 60$), and the phone was very affordable at just 550$.
Come on, don't tell me that's not an incredible bang for your buck.
With such a low price, I can upgrade every year *and* get all the latest features without completely breaking the bank.
Apple has perfect design. You get more money if costumers return for repairs, truly brilliant.
Yeah, except if someone was smart enough to do it, the resulting suits could bankrupt Apple.
2mm Extra makes all the difference.😉
Edit: Zsolt Sreiner You can delete your comment but you cannot erase your mistakes.
Yep!!
Addition of 2mm in the thickness of an airplane's body will result in tonnes of increased weight.
Definitely a huge difference.
Zsolt Sreiner Are you shure about that?(John Cena)
If you look at bottom of the ruler it says CM on the right hand side 2/10 of a CM is 2mm.
is a lot more than 2mm... if you look at the side where the measurements are in millimeters. And even if you are 2mm short in a flex cable is not good at all and it will end up failing, the devil is on the details, having a company like Apple making this flaw designs that start showing up after your warranty expires takes a lot of engineering, or a huge lack of it, up to you to decide what of the options is Apple using.
@@portedbikes So....3mm?
Size does matter after all 😝
This perfectly explains why the screen stopped working on my macbook pro 2016! I had the impression it was the flex cable since the beginning but once I went to Apple they said "it's the screen, not the cable"..... Decided not to trust them, found someone that said the motherboard needed recircuit, and tried to scam me saying it needed the screen as well. Thank you Apple for all of these emotions and waste of time and money, my life would be so empty without you
Man I love this stuff. Doin' the lords work Louis!
we are living in a world of the stupid. and it's been like that for a long time.
idiocracy ..... watch the movie...
This isn't caused by stupidity, it is caused by greed.
They could make a reliable computer, but they believe it is more profitable not to, so they won't.
@@merlinious01not talking about apple but about people that buy apple products.
its called Devolution.
@@orange11squares The genius bar is the same as the hospital in idiocracy. You pressed Mac book defect:answer buy new one.
Apples are for users who don't know what they're really doing
Simple to use tech for simple minds
macbooks are trash but i have an iphone and like it way more then any android i’ve owned, just had way too many issues with android and i would just get told “ that’s just the way it works deal with it”, i don’t think i should have to deal with apps constantly crashing or my battery dying halfway through the day when it’s got a battery that’s double the size of an iphone. along with pretty much zero customer support available and either very expensive or very scarce parts if it broke it just completely turned me off of android. but each to their own
@@brando12343 You can't use one android phone from one manufacturers and then call all of them bad because there are hundreds if not thousands of different phones that run android.
brando12343
I had a ZTE phone for $60 that ran Android. It was a piece of shit but well worth the money. Lasted me a year.
wietvergiet. i should’ve clarified that better, i had samsung’s from the s3 to the s8, lg phones from the g3 to the g5, a few alacatel phones that i can’t remember the names of, a oneplus 3, a nexus and a few offbrand phones. but my point is that they all had the same core issues, bad battery life, unreliable software, hit and miss build quality, bad cameras, little to no customer support and most of all they were all so frustrating to use. a phone shouldn’t try to be a full pc in your pocket because it doesn’t need to be and i think that’s where android faults lie, they cram so much in just to say that they have the next best thing and seem to forget about the actual user experience of the phone. for me anyways iphones on the other hand stay consistently smooth and fast, have great battery life and most of all have very good customer support if anything ever goes wrong with them. if android ever fixes those issues i’ll probably switch back but for now i’m sticking with my iphone
Nice work Louis!! Keep this going! shouts from Romania!
Thanks man. This has actually convinced me that’s my I’ll look into windows for my next machine
This actually isn't a design flaw! It's a feature which preserves energy by shutting down the pannel brightness in order to counter the degrading battery life just as they did with the iPhones clock speeds!
Yes, but the cable is quite small, and is built into the screen. Making it rigid, and not flexible.
Meaning it'll degrade faster, and eventually it'll fail, and all you'll get is a black, or interestingly colored screen.
*Holds an Apple laptop* "Weird flex but Ok"
Hahah 😂😂
Reminds me of my Yamaha dirtbike where they make the clutch baskets out of cheap aluminum that eventually all wear slots in them from the plates rubbing and force you to buy a new basket for a small fortune.
"You are opening the lid wrong"
I rather buy an extra kidney than any apple product
You’d get much more functionality out of it too.
Lord knows it would be cheaper.
If it is a broken one sold for cheap as second hand/junkyard you can always rebuild it into a not only performance for budget but also a more reliability than it looks wise sleeper.
I had an unbelievable experience in an Apple store recently: My 2014 MacBook Pro Retina had the display coating issue. They have a service program that covers it for 4 years after purchase. Sadly I only realized that it would be covered about 3 months after those 4 years were over but some store employee told me to still make an appointment for it, so I did.. To my surprise the store manager decided that they'd still cover the repair ($700) and it was done in one day. I truly was amazed. (Probably a very rare case..)
typical crapple...
Not a rare case, that is normal
These Windows crappy pc users keep trying to make Apple look bad, yet they dont know (their willingly ignorant) how Apple has this great costumer service. You just have to pay the service program once and you get only positive stuff from them.
@@RicardoMontania lol... If you pay, everyone is gonna be nice to you. Still doesn't work like that.
@@RicardoMontania Dunno what is preferential to paying extra for service... I mean if money is not an issue and stuff only gets done on a Macbook.. then go for it..
@@RicardoMontania Which is why there are ZERO legit complaints about customer service from Apple...oh wait...no thats actually not at all true.
the problem is , in my case many manufacturer have already implement this kind of practice, BIG manufacturer is the one you should be aware of.
Louis, I appreciate your sense of humor and your integrity.
Thank you speaking truth to a corrupt situation.
Really respectable that you encourage Apple to change and people to stop buying it when it's your core buisiness and income(i'm guessing). Cheers!
The truth told in this video is overwhelming
This reminds me of the problems in the auto industry. Back in the day the Ford Pinto came out, an inexpensive hatchback. Problem was that when the car was rearended often times the car would catch on fire. Finally Ford acknowleged the problem, the Gas tank was located too close to the rearend (axle) of the car where the gas tank would rupture in the accident and then catch on fire. Also, back than, the fuel filler location, on many cars, was behind the license plate holder. Cars have been reengineered to change these defaults because of that.
However, we still have weird problems crop up in the auto industry such as bad airbags, bad seatbelts, and now for some reason, the auto industry wants to make cars that drive themselves. So what happens is that the cost to repair these engineering mistakes is so high that the people in the "golden" office say "How can we get rid of this problem for the least amount of money?"
Oh yeah - just a couple of years ago the VW organization (VW, AUDI, Porsche - and there are others too)(and now we are finding out other auto manufacturers too) had set up the computers, in Diesel cars, that knew that the car was being tested for emissions, so the computer would provide non acurate readings. The US government sued VW for Billions.
But Apple has become too big for its britches. And the lemmings keep buying. What a difference from the original days - 80's and 90's when most people wanted PC's not Mac's
great vid...i can't remember how i stumbled upon your vids but they are highly informative and entertaining. i had a bubble mac 2 decades ago...loved it and it lasted for a long time with few issues...thinking of getting an older imac but your videos solved me from that idea....
Any other company would be raked over the coals.
First trillion dollar company.
look what happened to Samsung
@@elephystry It is not that impressive, they are not worth that much anymore
Thery hate Australia , we have fit for purpose laws that force them to fix any broken product when it breaks within a reasonable time period, which makes their extended warranty service pointless as well.
wow good job Australia
if apple was a religion buying a new product from them would be the rapture.
Have you seen iJustine's videos? She pretty much has an orgasm everytime she unboxes an apple product.
GM did this with kill switch. Changed a faulty component in future models without acknowledging the faulty component publically
Tim must have a dart board on his office wall with your photo on it. Nice work! Love your videos.
"APPLE WILL NEVER CHANGE"
Sadly, that's true. The bigger, richer, more powerful a company, the less likely it is to listen to users/customers, and the more likely it is to do whatever it wants. There's numerous examples. 😒 (And we though the government ignoring people was bad.)
Blind loyalty to an undeserving company? Sign me up...not.
Right on Louis! I work in IT and I'm amazed at the loyalty Apple receives for blatantly and consistently screwing their customer base.
Another great video. Unfortunately I’m locked into the ecosystem, but I’ll never buy another MacBook Pro because I’m not able to open it up, swap out a broken piece, and get back to work. That’s what a “PRO” machine should be.
When you rely on something for more than posing in a Starbucks, you use it. When you use it, it breaks. When it breaks, you fix it.
And I’m not buying any other flagship laptop, either, because all of them suck.
What I started doing a few years ago is building a hackintosh and upgrading components as I need. It started with a $600 build. Every year, I put in an average of $350 for upgraded or replaced hardware and now have a workstation that’s ridiculously fast at rendering.
But what about being mobile? I was considering building a breakout box, but found a way better solution.
Any tablet (I am a fan of the 2017 Pro). Good case. Keyboard. Fast internet. Remote Desktop.
I pay an extra $20/mo for fast upload speeds from my workstation and get enough mobile hotspot on my phone to work anywhere, I can use the best of iOS and MacOS and carry around less than a kilogram.
I upload large files on the fly (library internet upload speeds are super fast where I live), download it to the workstation, and manipulate remotely.
Any tablet would work, as would any $200 crappy laptop.
Break my iPad? It’s a generation old, so it’s cheap to repair or replace. All the accessories are swappable, and in the worst case scenario I can use my phone and reading glasses on the fly until I get it fixed.
New MacBook Pro for what I need to work: $4k, service life 2-4 years, no product support unless I buy a warranty... and even then it’s questionable.
My current solution? $300/yr average (motherboard/cpu upgrades are the outliers, but factored into the average annual expense) plus an extra $250/yr for fast upload speeds to run Remote Desktop without horrible lag.
Worst case for me (everything breaks): $1k per year operating expense with current gen technology.
Best case with Apple products? $1k per year with the final 18mo using obsolete and slow tech.
And the best part: I’m not locked in to anything but my workstation and my mobile editing apps: Apple gets none of my money until they build products that are serviceable and reliable AND I don’t have to settle for the other companies cloning the hot garbage Apple puts out.
So... "Consumer Protection Laws"... Do they like... not exist or what?
I've brought up Quebec consumer protection laws a bunch of times and they still give me a hard time for my beats headphones. Essentially, I bought solo2 luxe edition headphones, the earmuffs keep coming off, so they replaced it a bunch of times, and even sent me solo3 headphones. However, they managed to send the wrong color, and refuse to fulfill their contractual obligations by sending me the color I wanted.
I know I need to file an official consumer protection claim, but its a huge hassle, and other companies usually don't let it escalate to that point.
beating one of the biggest company on the world, alright..
@@Xenoray1 It doesn't matter, its a state vs company thing, and they have to divulge all the phone call records if they decide to take it to court. They'd rather settle it off court, its much cheaper for them.
Funnily enough I called them a few minutes ago and they agreed to let me keep the new pair and will send another on top of that.
Its all a matter of who you speak to.
They certainly do in Australia!
Sucks that “pro” users such as iOS developers are tied down to Apple hardware. I wouldn’t have bought my MacBook Pro were it not for Apple tying down developers to their own machines. They’re very enjoyable to use when they work, but God forbid you have an issue.
Great video. Thank you.
I used to work for AppleCare. I can confirm there are words you cannot say. Or at least aren't supported. I didn't give two poops. For example, you couldn't say "Unsupported." "no , no, we don't use that word, that's a STOP word..." and other such bs. "We say not an approved way of going about it."
I wasn't a good employee, I would often give answers that would make the uber over-friendly happy time coaches furrow their brows and make little frownie faces. Back to the video at hand, we had an internal k-base article for terns that were unapproved. Of course, I referred to it and used them frequently.
"It's not a bug. It's a feature!"
"A feature? How is that a feature?!"
"It's a feat yer gonna keep buying our shit!!"
Because the sheeple who throw money at them never change!
I had so many people ask me about their screens no longer working. I look at them and there are no signs of damage. I send them all to Apple to complain about it being a known issue, showing proof online, but they won't do anything and the customer has to pay for it in the end. There will be a class action lawsuit, I'm sure of it.
I interviewed for a job at an Apple Store about a decade ago and I got the very distinct impression that I tanked the interview the second I pointed out that a machine that doesn't have enough RAM to simultaneously run all of the programs ever written is not a problem. It was several days later that I recognized that they expected me to upsell in that hypothetical with a mixture of sincerity and bullshit instead of give purely good advice like, 'try closing some browser tabs and don't run so many background applications'.
Well, I’m, for one, done w apple. Although I’m not crazy about the prospects of having to keep a win system in shape without having a pro IT dept that has my back. But apple simply stretched it too far. I would be ok w paying a premium price for premium engineering and warranty. Instead you get the opposite.
Consumers are stupid. Micro transactions in video games are another example of horrible practices being fueled by dumb consumers
Same as alchohol and cigarettes
10/10 for the continuing professionalism
A company should stand behind their products, just like I stand behind my repairs and if something goes wrong I don’t play the fool but rather I take responsibility and try to fix the issue and worst case scenario I give the customer their money back
Your Mac Screen Ribbon cable is ribbed "for her pleasure" lol.
I said it once and I'll say it again. You are the Neo of electronics and Apple is the Matrix.
Apple is the agents. Macbooks are the seductive lady.
My Previous MacBook Pro broke.. so I bought an other one! So I could continue supporting your channel! 🥰
HP has similar issues in many laptops. They always have those hinge designs (were one of the first ones with it) and they put a cable through the hinge really tightly. They always get breakage at the bending point around the hinge.... *sighs*
-- And then you don't get warranty on that screen cable because you replaced the HDD with an SSD.
How to Fix Apple... And this is from Steve Wozniak " Walk away" as he did .
Omg, i will say this once again and only once.
*IT IS A FEATURE, NOT A GLITCH, ERROR, IMPERFECTION, OR DESIGN FLAW!!!!!!!*
Glad I have up on them after my first iPod lost all my music.... about 18 years ago 🤣
This is what happened to my 2015 macbook and they tried to charge $580 to "fix" it and an extra $200 to replace the keyboard that stopped working as well.
I sold the thing for parts and am going back to Lenovo. All I do is watch Netflix any damn way, so there's no point in paying $1400+ on a computer anymore.
They will change but not for the good
"You are opening it wrong..."
You are right. I think same can be seen in Thinkpads. Not even 5 years ago, they were devices built in a way that makes them easy to repair and upgrade, but over time they’ve become less upgradeable, thinner, ‘sleeker’, and my guess is, worse in terms of customer friendliness... :(
I learned that Apple treats their costumers as garbage waaay back. Now I am learning that MSI is no different. I got a very problematic laptop and MSI is doing everything they can to step aside and pretend I do not exist.
Apple needs to swallow their pride
Apple can swallow my semen, b/c that's the only thing they can have from me.
Apple has no pride. Only an unconditionally loyal fanbase.
Apple needs to be fined hundreds of billions of dollars, and then liquidated, to teach the rest of the business world that these kinds of practices won't be tolerated...even though they are apparently tolerated.
I've not had an apple product since iPhone 4, and I don't miss them.
The last apple product I bought was a 2011 Mac book pro. It lasted 6 years in it's original state before the hard drive started dieing a slooooooow death. Opened it up, added some ram and an SSD and she's still chooching. Hindering and prohibiting consumers to repair products they've purchased is theft. Financially, and intellectually. I'll never buy a computer where components are not easily replaceable.
Wife has an 2017 iMac and an 2018 iPad Pro, and I bought her a 2019 MacBook Pro....I tried to convince her that for the same price, I can get a dell precision that would blow the macbook pro out of the water in every regards while still having a kickass warranty that the service tech COMES TO YOU to work on said dell. After a conversation with a few guys on facebook who are in the graphic design field(wife is a student), they say that you need to have experience working on a mac as well as own a mac to get a job in the field. If this is true, I blame the whole graphic design industry for propping up and supporting apple and their terrible design flaws. Now I hope to god that all these apple products last long enough to be useful.
On the other hand, the very day Apple will start to make reliable product, Louis will go bankrupt xD
Not gonna happen.
Vladimir L. I think a great tech will make a fortune rather than fix iPhones, and all the Apple crap.
Louis said he quits and do something else
Back when I worked as a Windows admin, I always complained about their bloated and buggy software, but realized that if their software weren't like that, I wouldn't have a job. So I learned to live with it, and use Linux privately.
@@davejacobsen3014 Louis actually made a video about finding job in electrical engineering. Long story short, the main requirement is an actual master's degree in electrical engineering, which he doesn't have and probably will never get due to being allergic to calculus
Apple be like "You're opening/holding it wrong"
watching your vids is why I switched to Lenovo from apple. dispite never having any probs with my apple products, I just didn't want to deal with them when I enviably did.
I got bitten by that bug, with one of their iMacs. The iMac that I previously owned had HDD failure issues. I took it to the Genius's and they ran a test via an external hard. The program said there were no problems so I took my machine home only to have the problems persist, which prompted me to abandon the machine and go back to using a Windows based PC. Some time later Apple acknowledged the issue with the hard drives in similar model iMacs and issued a recall. Since I was already out of the Apple ecosystem except for the current use of my 2012 Macbook Pro which is still live and kicking minus a few dead pixels on the screen, I chose not to be bothered with returning my machine to have the faulty drive replaced. Once the 3 Apple products I currently own cease to work anymore, I will not be giving them anymore of my money. A smart way to do business would have been to say to their customers "Okay, you can buy this model laptop with 8gb of ram, later on bring the machine back and we'll upgrade you to 16gb". "You Just want the 500gb ssd, okay, when the need arises, come back and we can install a 1 or 2 tb ssd for you." But apple in all it's wisdom, said they want to get as much money from you up front, by removing your ability to do upgrades yourself, ram is soldered to the motherboard, ssd's had proprietary connectors and later got soldered to the motherboard also. So when you walk into an Apple store you are expected to pony up the cash for the most feature rich model because they made upgrading obsolete. Their idea of upgrades is spending more of your money on next year's model with only a few minor tweaks or improvements.
ah my 5s stop working after changing battery..
I will never own an Apple product.
@@techgoggles Thats why I buy crappy walmart laptops for standard use. And build my own computers.
@@mchomelessful Louis is just fun to watch.
Guess what - I actually do. And it‘s not half bad, I like my iPad Pro 9.7.
However I would never buy a Macbook, iPhone or even the new iPad pro for that matter. They are just unreliable and/or way overpriced.
The best product Apple currently sells and the only one worth its price is the iPad 2018.
@@BL-yj2wp That's cool
@@mchomelessful on my PC
I have a Macbook 13” 2017 and I bought it refurbished and saved alot of money on it.
I only write schoolpapers on it and study as well as some media consumtion and I dont have any issues BESIDES that dust gets under the keybord so easily and its dangerous for it, a real design flaw. I never eat while operating it..