Restaurant manager weighs in on new delivery app restrictions signed into law
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- Опубліковано 4 кві 2024
- At Grain & Berry in St. Petersburg, about 50 percent of its business is done through food delivery platforms like DoorDash and Uber Eats. However, using a third-party platform can have its challenges. "We do lose that personable contact with the customer and having to go through the delivery service itself, to get their information or reach out to them… It's made communication a lot harder," General Manager Jake Wessel Camper explained. Senate Bill 676, signed into law this week, seeks to change that.
now make these apps show full tip amounts to driver instead of hiding them
I’ve tried to figure out where the benefit is to either party by doing that.
It doesn’t, so why they do it is a mystery to me.
@@guybeingaguy i have no clue either, ubereats hides tips past 8 dollars and its so annoying. like they think we aren't smart enough to notice lol
Yes Uber hides tips over $8 and Door Dash over $6 , I would take a lot more orders if they would show the real amount.@@Mike-zk7rh
AMEN.
@@guybeingaguy if everything shows a $2 tip, but COULD be $10 more drivers chance $2 tips. It's dirty pool and a large part of why I stopped driving for the apps.
I own a restaurant. A couple years ago, we started getting To-Go order calls from Door Dash call centers. When I say it was a mess, I mean it was a bloody nightmare. They didn’t have our updated menu on their system and were charging the incorrect amount. Customers were complaining to us about their orders not being right, taking too long, etc. We were eventually able to have them take us off their app even though we never gave them permission.
I canceled my door dash subscription because 75% of my orders were either totally wrong or missing something that I paid for. It would be nice if all of the states would adopt some kind of law like this.
i gave up on those services you save like 20 bucks if you just pick it up lol
Yeah. I got too many wrong orders. They always refunded, but I was tired of it so I don't use door dash anymore either.
And when you complain, they put strikes against your account until they will no longer credit you or help you
DoorDash will hire anybody but I feel like jobs like those should have a literacy or some kind of logic test to be able to deliver things.
@@Em022 we just deliver not make the orders or put them together the restaurants dose that
Like Applebees 2 for $25 is not 2 for $25 on doordash..
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
It is double.
@@unvcht5046people will bash the restaurant thinking everything is their fault instead of the app.
Apply this to all country not just Florida
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
State law sadly. Founding Fathers made it this way.
And get rid of tips
Woke states don't care about laws that make sense or their citizens.
@@Leumasleumas725 you be from the blm community 😂 their never getting rid of tips
I never knew that the restaurants are added without permission. That's ridiculous
It just mesns you get charged higher delivery fees to compensate
My coworker uses food delivery apps alot, and his order is wrong at least 50% of the time.
How can anyone afford this? My 12 dollar sandwich jumps up to 22-25 bucks. That’s not including the tip. 12 dollars is already too much.
Best way I saved money was get Costco grass fed ground beef and just eat that everyday. Switching it up with chili, rice, beans, so it doesn’t get old that fast.
Yeah it kind of sucks that for over a year now I pretty much meal prep my same basic foods and I don't get to eat whatever drive thru I feel like pulling into...... BUT my bank account is way happier I'm at a healthy consistent weight so I'm happier for that so I'll take the trade off
@@B-RaDD learn to cook more variety on UA-cam.
I see gloves on employees now that looked like they changed an engine on a 1971 mustang then cleaned an exploded toilet. Sometimes the unforeseen consequences can be huge. My family eats at home more thanks to a lot of different changes in restaurant eating.
🤣
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
@@unvcht5046everyone has a different idea about what they want.
I'm 50/50 on this. The Driver's Pay is directly related to the total the customer spent (assuming the tip was left at default of 10%), a lower total, means a lower 10% default tip. But on the other hand, the customer can finally blame the actual restaurant for any mistakes with their order instead of DoorDash dumping all that responsibility onto the driver. Because customers for whatever reason don't put two and two together that I simply pick it up. I COULD check the order if it's easily visible, but most of the time I can't. So there is no fault of mine for your food.
They should also make the restaurants stop having the delivery drivers participate in making part of the order. Restaurants have to be inspected and licensed to sell food and beverages and are required to follow health codes and have insurance if someone gets ill. Yet they commonly give the delivery driver the empty cups to make the drink for the customer.
The more you let the government get involved in a company and make changes you will be paying another exrtra fee and get upset and say why didnt they just leave everything alone.
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
“We’re from the government and we’re here to help”!!
@@unvcht5046 Feels like I've read this comment before.🤔🤣
@@michellehawkins1027 😂😂😂
But these apps charge restaurants a fee...how are the restaurants supposed to cover the fees if they can't raise the prices for online orders?
Those services charge higher prices when you go to their websites than when you order directly from the restaurants, so you are actually paying more for the service than the fees that they list. That seems fraudulent to me.
I think you're missing the point of the video. The law here will make it so that, if ABC Restaurant charges $9 for a pizza, Uber can't list it as $12 on their app. They need to list it at $9, as well. This is to make things consistent.
@@addanametocontinue Uber is not the one listing it as $12, the restaurant is.
I already see some restaurants that list the same price, some slightly more, and some that are double. Uber is not arbitrarily assigning prices.
@@DeathNikkii You're mistaken.
This is done across all the apps. Everything is ALWAYS $2-3$ more plus the fees. The fees is just going to be raised. Food apps wont lose money-- it is $50 just for me to order.
I called a pizza place and found out the person who brought my food was an app and charged me $10 more. Never have ordered pizza or anything again. Food delivery use to be free and you tipped the driver. I just make the food or go out.
Some places still have their own delivery person, just don’t use the app.
I often call for a pickup. No need to tip 20%.
No they started charging at some places for food delivery even before the pandemic. But come on with these Democratic gas prices we might as well understand why they charge for delivery.
I know an 18 year girl who would rather order her food and have it delivered and it is only 10 min. away
Now that is just stupid
Young ppl always feel the need to be part of the hype, even if it's too expensive.
@@sblijheid yes your are right
No need to call people names it's none of your freaking business what she does with her money. 10 minutes away puts wear and tear on the car gasoline goes and you can be in an accident so maybe she doesn't like the stress.
@@poollife777 You go ahead and keep justifying the actions. But for me there is nothing wrong with hard work and dedication in life
@@poollife777 If you think that ordering an online meal not even 10 min. away is stressful then you know nothing of real stress. Your generation and mine see the world in a very different light and your view will be your down fall while my generations view will always be one of great sacrifice and hard work.
its wild that we all accepted higher prices for the same food for so long. this bill is long overdue
I heard and seen this in New Jersey
Make these app pay the people a fair wage. DoorDash doesn't pay their employees.
I had to explain to a group of 30+ year old women that chick fil a didn’t have “free delivery”, they just priced it into their delivery prices. They didn’t notice that a combo that was usually 8/9, turned to 13/14 when you switched over to delivery.
Just like Amazon.
It's not FREE shipping
You've already prepaid upfront.
I'm not mad about it though
Think this will be seen in other states? I’ve ordered through these services and for one person it’s extremely expensive. I ordered from a fast food on several occasions. Basically an $8 meal ends up being $20 with tip and fees.
Imagine that, having someone pick up your food and deliver it to you isn't free...Should they just do it out of the kindness of their hearts? Pay for fuel and maintenance expenses on their own vehicles and just deliver your stuff with no tip or anything because reasons...
Means door dash will lose restaurants
As they should. If a restaurant never entered into an agreement with DoorDash, then DoorDash should not be representing them. Typicaly, when DoorDash or its driver screws things up, its the restaurant who gets the angry call from the customer and the restaurant would be like, "What? I never sold any food to you within the past hour... what are you talking about?"
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
@@unvcht5046okay…. We get your point. No need to post it after every other comment lol 😆
@@jaywatt8728 Just report it as spam.
@@somuchfortalent just did. Thank you
I'd never order take out from any of these apps, seen to many horror stories about what some of these un-vetted drivers do to food.
Sadly, that's all you see on Tik-Tok or whatever. You never see the common everyday driver (like me) who picks up the food, handles it carefully, and gets it to the customer as quickly as possible. That's boring. That's not going to get many views. That won't rile up the people. It's sad because the common driver just doing his or her job loses due to all of this.
@@kev7161 I'm sure that's true but where my health is concerned I'm not willing to take that chance. Local pizza places and restaurants in my area use their own staff for delivery.
There not unvetted they go through yearly background checks, they prob cleaner than you!
@@LoveHandlz unfortunately messing with people's food isn't a crime unless you get caught. I'll stand by my original post.
So.
This should have been applicable to grocery stores delivery as well. Publix on app delivery prices and in store prices are very marked up from in store prices.
I will not use a delivery service because so many of the drivers I have seen come into restaurants to pick up orders look like slobs. Also, their vehicles are not inspected by the health department.
Never thought of that I have seen some pretty nasty cars😮
Love this!!
Not only did they raise prices and / or charge a service fee... you then have to TIP. How many other (expensive) services require tips for the basic services. (We used to tip for extra effort service, like heavy stuff up flights of stairs)
Agree that tips shouldn't be required. But I hope you know it's not the drivers fault. The apps designed it so drivers can only earn by tips allowing the app to keep all the fees for themselves. When a customer doesn't tip that driver just worked for free and is paying out of pocket for the gas to bring your food.
Ppl who don't tip will get cold food because no driver wants to work for free.. just the way it is
I'm not a fan of the govt stepping in where the free market can. Smaller companies that don't charge extra, and do allow contact, are already popping up at the local level.
This law forcing the big companies to do it will also allow them to keep the monopoly in this space.
...not everything needs a government solution.
Yes but I doubt DD and Uber will make profits so they won't do well.. less deliveries, less work for the drivers...I dont know how this will do. Yes food is sealed. How will profits be made by the delivery App?
This is common sense. Need law 😢
Restaurants with high demand need to hire delivery personanel and make it worth while for all.
Tell the customers, no tip no trip
I’m in awe on who uses these platforms? Yes they’ll give a $0 delivery fee, but the price of the items is higher, they have a “service” fee and an optional delivery fee and the you tip??? Who wants McDonalds that bad? Unless you’re catering….it doesn’t make financial sense?
"Food delivery used to be free" So what, you expect people to just drive for free and deliver to you because that's how it used to be? It wasn't financially sustainable obviously and that's why it doesn't exist anymore, but cheap people want it to be a thing, regardless of how it actually effects the people who are delivering.
are mandatory tips still the norm? or after delivery and yet drivers have been seen to eat food along the way
Now they are asking for tips when you place your order. Some drivers reject orders if the tips are too low.
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
@@sexygeek8996 tips = a bid for service. No one wants to work for free and that's why drivers reject orders; Who the hell want's to drive 15 miles for $3.00-, because crap offers like that come in all the time.
the offer drop off is near home and so you take the $3offer 🤷
@@wisefool7776 It's not worth waiting on the restaurant and people who don't tip tend to cause the most issues while also having the most demands. If I'm going to do charity work; I'll volunteer somewhere in my community.
I cook all my food at home so whatever. And my boyfriend does all the shopping for my list.
This is just going to make them raise the prices for everybody instead of only delivery.
Does it account for the fee the platforms charge restaurants? More often than not, they are charged a percentage of the order total, thus the higher app prices.
When I was delivering for Uber, I would talk to other drivers during the down time and explain to them how we were getting robbed as delivery people while taking some high risk zipping around downtown LA in the rain. I tried to explain to them how we were voting against our own interest by not voting for unionization when California gave us the opportunity to do so. Anyway, other delivery people didn't really want to talk to me cuz they felt I was a Debbie Downer put John Oliver did a piece last week on the very thing I was trying to tell other drivers and as I felt vindicated. Anyway judging by your post I could tell that if we had known each other and working the same area, we would have gotten along great finding the messed up policies in Uber and talking 💩 about Uber😂
We don’t want personable contact with restaurants
Go pick up your own food or cook your own food. These are luxury services.
Everyone lies to blame te driver before the restaurant that slapped the order together and forgot items. It happens way more often than you think. Trust me I’ve taken over 6,000 DD deliveries and many restaurants DO NOT CARE!
What was going to be his business before you guys cut him off 😂
Do yourself a favor and delete these apps completely and make your food at home.
how many hours do you work per day and do you have friends n family?
Must be nice having unlimited time to grocery shop, meal prep, cook, and clean dishes. Does it feel nice to not have any physical limitations too?
Not everyone lives the same life you do!
Also, why are you so anti-work? Farmers need restaurants to order their food, truckers need those farmers and restaurants to fill their trailers, HVAC people need industrial freezers/fridges to service in restaurants, restaurant supply companies need restaurants to sell their equipment to, construction workers need restaurants and farms to order buildings and roads, etc etc etc! There's SO many jobs that exist, simply because of the restaurant industry that you would be okay losing because, in your mind, everyone should cook at home, regardless of if they have the time or ability. Weird take from someone who likely says "nobody wants to work anymore" 😂
Once again, common sense prevails...but only in Florida.
Why doesn’t the government just come up with its own app and directly connect the restaurants to the citizens a.k.a. delivery drivers
We need this law in the woke California! Especially now that the fastfood workers are getting $20
You don’t even know what woke means.
New world 🌍 order
OMG WE IN ILLINOIS NEED THIS GOVERNOR TO BE OUR GOVERNOR BEFORE WE ALL DIE FROM DISEASES THE MIGRANTS ARE PASSING ON TO US ‼️☠️
I don't approve. Too much government intervention in businesses.
Why are people still wearing masks?
DoorDash drivers irritates me so badly They Will Literally Come To The Restaurant So Early Knowing The Customer Ordered 6 Pizzas And 12 Side Items Then Get Mad Cause It’s Not Ready Then The Customer Will Hit The Ready ASAP Button KNowing Its Never Gonna Be Ready In 10 Mins So Annoying Do They Think About The Working No They Dont Thats Why I Quit My Job Yesterday
The app sends them there to pick up the food.. if anything, the app needs to Wait to assign a dash driver
Florida is turning into California?
FDT
It’s about time…door dash, ubereat, etc. not only get 30% cut from restaurants, they also get delivery fees, other fees etc. they are stealing from customers and restaurants. This law should be nationwide!
I hope the businesses can still adjust prices, the commission on orders can be 25-50 %. They usually increase prices to compensate for said commission fees.
Why not get your food the old fashion way go pick it up, heck you people are on your phones so much. Try using a little common sense and just go pick it up and while your picking up your food you get a little exercise
Woman Anchor in Red is 🔥🔥🔥
Food delivery isn’t for broke people 😂😂😂……if your broke pick it up yourself 😊
This all means less money for the person bringing you your food. Time to stop app food delivery work in FL. They expect you to do it for what works out to less than what a McDonalds crew member makes.
First!
Newslime sucks
Delivery should go back to PIZZAS and that's about it. Otherwise, it's all been a friggin' MESS. Like, seriously... for years, it's been a complicated *disaster*. I mean, come on... it's just FOOD. It doesn't have to be logistical insanity and rocket science. If you want a seven-course meal, go to the restaurant yourself. And don't be ordering a single slice of cake either way. 🙄
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
You really like that post, huh?
@@Matt-fl8uy 😂😂 I want more people to see it that’s why
Why on Earth do healthy, mobile folks IN A BIG CITY use such services? You've paying MAJOR BUCKS compared to what we pay to live far from them so you're closer to goods and services AND you're paying MAJOR BUCKS to have their goods DELIVERED TO YOU when they've close by?
I'm going with LAZINESS here. That's what I'm seeing here.
For restaurants this is stupid. Because why would you want to interact with the customer they’re going to be needy and threat you with a bad review if you don’t get what they want. Let the delivery company deal with The headaches, not the restaurants. You guys will see lol
Because! They can stay at home in their jammies and play with their phone all day instead of contributing to society.
IN CASE YOU WERE WONDERING THE GOAL OF THESE APPS WAS ALWAYS TO HAVE AS MANY PEOPLE ORDERING AS OFTEN AS POSSIBLE AND PAY THE DRIVERS AS LITTLE AS POSSIBLE......CHECK...CHECK!!! DONT LIKE IT AS A CUSTOMER OR RESTAURANT DONT ORDER OR GO OFF THE APP. DONT LIKE THE PAY AS A DRIVER....WAIT!!!
I just quit using delivery apps at all. I think I’ve only gotten my drinks twice in over five years of biweekly orders. It’s unreliable in the extreme. The delivery drivers are insane and entitled. Just nope.