ESXX: Uses direct sales tactics ISXX: Gives direct opinions about their products ENXX: Doesn't see themselves as a salesperson INXX: Can't be trusted to sell anything
How very dare you. No one can give good customer service like an INFJ (so long as you catch us in the first five minutes of our shift before we are reminded of the crushing reality of how rude and selfish humanity is)
Can confirm. INTJ, my sales tactic is: "We have product. Product performs [function] adequately. If [function] is worth [price] to you, then buying it would be reasonable." "What do you mean 'does it look good?' Are you not aware that aesthetics are largely personal and your question only makes sense if you are trying to appeal to me?"
The sales I made working in the heart of London in a bespoke luxury advisory from behind the screen / on the phone and face to face with high profile customers, sooo... INFJ
As an inxx, I sell things for my work. I just replace my opinion with other people's opinions. They ask me for my opinion and I reply "oh my coworker is always telling me how much she loves that one". Or "people buy that one more than the others". And usually nobody presses it further. It helps me avoid things like saying that I it's ridiculously priced and unethically made... so long as I met someone else who liked it. 🤦
I'm an INFJ and when I saw the INTP going to hide under the clothes I thought "Isn't exploring unknown places where nobody can see more my thing?" Then she said it.
@@thisishowitallends9321 They don't usually verbally spill it out, but their thoughts do go similar ways. I am an INTJ, but having high Fi, I can relate to the case of imaginary stuff that INFPs make in their heads. I have done similar things as a child, knowingly. Though, I don't make it out of association with Si, (personal attachment to the outward object due to its characteristics) and I make "characters" (Ni) not stories out of the otherwise inanimate objects. I had made characters having a certain inclination, a certain meaning etc. out of things like electric bulbs, power indicators in switchboard and what not. :) The imagination is a strong tool, it has helped me as a child to see world differently, and it has significantly helped me with my art as well. I am sure INFPs also find the imagination they got in the form of stories and poems as a powerful form of art.
@@KironKrishnan I'm an ENTP and while I do talk to myself a lot when I'm alone, I can't imagine getting attached to the inanimate objects like they are people. Interesting fact, an INFJ friend of mine dates an INFP and while being content, on the fundamental lvl they just don't match. Have no idea how she does it, lol
Dear Customer, Please do not refold and restock the clothes. You will invariably do it wrong. Place it on the putback rack where a properly trained employee will do it correctly at the scheduled time. Sincerely, ISTJ.
But then... the poor clothes are seperated from their siblings for so long... they are stuck between so many foreign clothes and can't escape! That's too sad! Come, my little trousers, I'll put you back to your family members...
@@ZuerstJesus you speak a bit like (stereotypical) INFP. I agree with the ISTJ. I leave clothes in designed place and let the trained staff take care of them. Especially when these are clothes that need to be folded. The ones on the hangers I get back, when I need to switch size / colour and therefore go to the same place again anyway.
@@user-mc5vy2vk5n Sorry, I did not write it: I have made a joke. You are right, it is better to let the customer service take care of the clothes. :) (I'm an ENFP. I do a mess everywhere I can and I am glad that there are people who can handle the situation😅 )
@@ZuerstJesus you know, I wonder whether people actually do talk to clothes. 👀 Wasn't sure if you joked or not, but it still got along with stereotypical portrayal of an INFP in this video. Everywhere you can? 😂 I know an ENFP who does have whole hobby room filled with merchandise and stuff, it's so neat and looks like section at some store. All rare funko pops neatly stored in their boxes, the decorations frequently changed and dusted to make the room look nice and fresh. They are also doing bullet journals and stuff, maybe they are trying to keep their chaos at bay. 😂 Or maybe they keep it neat, because it's their hobby.
as an ex-retail store head manager & ISTP - I can verify that I spent as much time as possible "in the back" working on organizing the inventory, rather than dealing with customers, lol. Looking back, I'm still shocked I accepted that position - but I was young, had a new family - so needing money trumped being wholly uncomfortable, lol. I went home utterly exhausted mentally every day - no job ever stressed me out like that one. Never again. lol
ISTP here, too. I can't figure out which I would want to do least: chatting with random customers or organizing stuff. I tried to use math to figure it out, but I got a "divide by zero" error. I could work retail if I were selling stuff that was fun and involved lots of technical details and esoteric trivia. I could work in a dirt bike shop. But that's kind of a no-brainer since from all I could tell, everyone working there is also an ISTP. The mechanics are the less gregarious and the counter guys a little more so, but let's just say, there aren't any ENFPs around. And the people there all like dogs.
Another ISTP here. I have worked way more customer service than any introvert ever should in my life and I’ve gotten surprisingly good at it, but whenever I can find a way out of the spotlight I’ll take it. One job was a call center troubleshooting issues with customer orders. My supervisor was also an ISTP I think and even though I was *supposed* to answer call after call, he realized I’d really prefer just doing the behind the scenes stuff on the computer. So I just quit taking calls and he never said a word as long as other stuff got done. I actually ended up loving that job and only left because I (along with 80% of our office) got laid off.
I can relate. We generally don't care much about anything and try to keep our mental thoughts to ourselves. It's either that or we go full blown, direct opinion about sth lmao. My view mirrors exactly like the ISTP retail worker being portrayed here. I don't care that much on clothes and being look "presentable", that's why my mother gets annoyed at me time to time. She is an ISFJ. ...I also fking hate wearing formal wear to my job.
Love the common theme where introverts are finding hiding spots like recharging stations. At my desk job an introvert recommended me and my work friend her favourite hiding at the rooftop (I preferred the emergency stair case, less heat and WiFi) - INFJ
As an ENFP, this makes me really question if I am an extrovert because when I work, I love getting to my "recharging alone time" spot lol. Or maybe that is just a human thing? I am so confused XD
Fellow INFJ, and I went to great lengths to find that hiding spot at any new job! Though, as our ENFP friend said, it's work. Everyone need to recharge 😊
I think ENTP is accurate if we were forced to work in retail but my first thought is that I’d rather starve to death than deal with the general public. Literally!
I had that misfortune for 11 years. Eventually I was able to put together the cash to go to school and now I work in a thousand times better environment. ENTPs don't punish yourself by working in retail.
@Alexis Webb Yeah... Fire me, THAT will keep me from revealing it to my friend that my EX-BOSS is about to he her EX-boyfriend. Why they do that? no idea. Hit me too.
I didn’t find retail hard. Just freaking boring. So I made sure to make lots of friends from other Departments to get into all sorts of shenanigans. Was the best days of my life, really. Would come, sell some stuff, have fun with my friends, drink alcohol at lunches and then get paid on top of that. Amazing deal.
As an ISTP I'd like to mention that our customer service always comes in the "blunt but accurate" version, we do not offer an alternative like the INTJ. We could - in theory -, but we generally don't care enough. (Also, you won't likely see us for long in customer service anyway...)
As an INTJ with an ISTP best friend, she forgot to mention an alternate version both types have: unmitigated rage. For the INTJ, it originates from being surrounded by stupidity and incompetence. For the ISTP, it originates from a prolonged lack of Se stimulation. Given ISTPs are better at acquiring the latter than INTJs are at avoiding the former, an enraged ISTP is a rare but exciting sight to behold lol.
@@Jmoth792 - My INTJ self accidentally said so bluntly un-Fe that the ISTP I was talking to became enraged and took it upon himself to try to do an immediate public takedown. My reply to it was: "I am an awkward person. This is not the first awkward thing I've said, and it won't be the last." (My "sin" was that when I came up to him, it looked like somebody he knew had just died, and out of my mouth came "Wow, you don't look good.") So yes, can confirm that it exists.
As an INTP there is a reason I have never worked retail. I did try selling Life Insurance because they at least had a script I could follow, but I dropped that after 1 month in the field. But ironically customer service/hospitality (hotels) has been my "career choice" for the last..well a long time. Mostly because I go for the jobs where there is more problem solving than people interaction. But after years of working in this field I have developed algorithms and programs in my brain to successfully interact like an almost normal human being. But every weekend I hide in my house to try and recharge my social battery for another week of hell.
I worked in Sales as well. Cold calling, warm leads and in person appointments. Retail can be rough, because it does require talking, and a lot of it. I did enjoy working at Art Auction house, where I held a booklet with starting bid on memorabilia. Best part was I was not required to give any opinion about a certain piece to potential Clients. One might call that a 'built-in' gift of sorts. 👍 Yes, I believe it. Me as well, chose a field of customer service.
I work in IT/AV support and I'm exactly the same. I can tolerate service-related roles as long as I'm more of a background dweller, but I still have to interact with people enough to the point where my battery can't really be restored to full charge, even after a nice weekend alone. Funny thing is I actually tried working retail between jobs last year and actually got fired because I "wasn't interacting with customers enough"...very good riddance
You don't sell life insurance. It sells itself. All you have to ask them is, "Do you know you're going to die?" and "Are you 100% completely satisfied that your wife and children are taken care of?" You've got him!
The INTP once again wondering why they even took that job. I would definitely hope that no customer comes around in my shift, and I would take any opportunity to leave the desk to "check if everything is in order around the store".
By the sound of it the winning strategy is to do the job as a tag team with the ESFP, doing monotonous jobs with no people in the storage room whilst thinking of other things as the ESFP does the whole interacting with humans thing sounds like a win-win for everyone.
Honestly, I would rather see Kristin write INTPs in a way in which they are forced to actually engage with the situation presented - very few INTPs are so socially inept as to constantly shut down or run away. Not to mention this is often not possible.
@@lordrotarec Very true, and as a somewhat healthy INTP, I am actually able to have a conversation with people even if I don't enjoy it. I recently wondered how many of these sketches show the strengths of an INTP rather than the weaknesses (even though a personality trait is neither a strength nor a weakness per see) and how you could portray an INTP in these situations dealing with the uncomfortable like a grown-up. Maybe in this case it would be an inner monologue preparing for the conversation. But in the end, I still do choose to avoid such situations, even if not as blatantly as in the humorous sketch. I would probably use my already mentioned method of finding excuses to do something else (if possible), making a deal like KarlJaeger implied ("You do what you're good at, I'll do what I'm good at"), or I would try to cut the conversation short by giving well-prepared, concise statements.
@@lordrotarec Absolutely. I've always got on pretty well in customer-facing jobs. The one thing I'm never going to be able to do though is be a manipulative, smarmy salesman. But genuine helpfulness and frank, peer-to-peer honesty goes down pretty well with most customers, except for perhaps those few whose worldviews are most heavily built around some sort of notion of social front or status. And with those people, we were always going to look at each other as incomprehensible oddballs and quickly move on anyway, so it's no great hindrance. 😂
My social INTP experience is a mix between the ways in which Kristin usually presents INTJs and ENTPs. I don't constantly encourage conflict like the ENTP and I'm more playful than INTJ - being a social shut in is something done OUTSIDE of social interactions, not during them.
As an ISFJ who worked in The Body Shop where you are made to ask everyone if they need any help even when you can see that they don’t, I felt this SO hard. So spot on 😂👏🏼
I’m an ISFP who has worked many retail jobs. One accurate representation of my daily experience is getting in the zone every time one of my favorite songs would come on and then really disappointed when I would have to stop to help a guest in the middle of my jam 😂.
"INFJ, what are you doing here?" 😂😂 I worked in retail(not just any retail but a SALES FLOOR among others), and eventually I realized that Fe dominates there, people literally buy on emotion(put simply). You can straight up tell someone just the facts for them to decide or where to go and they'll always be less interested than telling them trivial information in the way they want to hear it
This must be why I so dislike dealing with salespeople, they keep trying to interfere with my decision making with emotion and set off all my manipulation alarms, which then makes me want to leave to think things over or buy it from somewhere else.
Yes but I think it comes from a place that most people, if it's not a subject they're learned in, would be intimidated by being given just dry facts since they would think they couldn't understand it anyway. You could make slight alterations, highlight what you think is most important, and most importantly- give them the feeling it's a safe space for them to make calls (some fe slipping there...) And they may be more capable of grasping information. -infj
@Kyle Savage oh yeah, I could never work in customer service. An enraged Te dom trying to be intimidating, on the other hand? That's just free entertainment.
For changing it from Metallica? During Christmas? I'm an ESTJ and I got tired of hearing the same few Christmas songs back when I worked sales support at Macy's, but I would still rather hear that then death metal. Also, I'm not enraged just confused.
By the time the ISFP was busted for selling her own creations on the side, she had already built the website for her online boutique and officially went into business for herself the day after she was fired from her sales job.
As an INFP who worked retail, I tried to avoid people as much as possible by looking busy stocking shelves, folding clothes etc. If someone moved close to where I was I’d go do something somewhere else.
Haha, that's so me.. ;-) I currently work in retail and I basically fold clothes and tidy up the whole day (occasionally being interrupted by a customer I have to help). A fellow INFP.
ISTJ here. I knew to keep those comments to myself when I worked retail, but of course I was thinking it. Dealing with customers was horrible and exhausting, but I enjoyed the days when my boss put me in charge of reorganizing the stockroom. I was good at that, so that happened often, even though it wasn't supposed to be part of my job. I worked hard to be friendly with the customers. Most of the time I was like the ISFJ in this skit, but on a good day I acted a lot like the ENFP. People seemed to like that, and I received many compliments in the customer surveys on those days. 🙂
ESTJ, so same here except I didn't get exhausted from dealing with customers, and I'm not good at smiling or being friendly on command but did learn a lot of my social skills through working in retail and food service.
Every time I go to a store I waste no time, get exactly what I want and leave in the span of 5 minutes. It's very easy since it's just black shirts and jeans. It's almost like exercise since I walk so fast. -INTJ
Mate, the black jeans are a good call, but you can trick people into thinking you have a fashion choice if you contrast that with a bright color. People are more willing to work with you if you look nice, however illogical that might be. Why not take the stat boost at the same price and grab a forest green or salmon shirt instead? - INTJ that realized minions are useful
ENFP man here and I can still confirm this is accurate! The best feel was seeing a really lovely coat I wanted and THEN finding out it was on sale! Omg is this fate?!?
INTP here. I've worked a couple of different retail jobs. I lasted 4 years at one of them, during uni, but it was at a bookstore, and my main responsibilities were to track inventory, (which I was really good at, because I knew every inch of that store, including all of the secret hiding spots) and recommending teen/children's literature. I never even had to learn how to use the cash register at that job. The highlight, was when I got sent to WorldCon (sci-fi/fantasy convention) as a vendor, because it was happening locally, and I was the biggest sci-fi nerd on staff. I met a ton of my favourite authors, and managed to save my manager from shaming himself by revealing to Tom Doherty's face that he didn't have a clue who he was. (Major sci-fi publisher.) My other retail job was at a soap store. My manager was a weasel, and when I quit, after 7 months, I was a floor manager, and second in seniority, because there was that much turnover.
I worked in retail in high school (in my early 30s now) and just got paid an hourly minimum wage. I passively refused to do the blantently manipulative stuff the company asked us to do and won awards for customers saying nice things about me. I'd also often have people come up to me and ask questions like, "What shirt should I buy for my 13 year old great-niece's Christmas gift?" and come back the following year to specifically find me because she liked what I chose so much. Lucky guesses? Not as relevant, but they'd also lock us in the store to make sure no one left an hour after the store closed as scheduled (10 PM), and often would force people to work until 2 or 3 AM instead. I ended up needing to leave that job when I turned 18 because I no longer had the minor worker protections and knew, "Please let me go home; my school starts at 7 AM, and I still have homework to do and it is 11 PM" would not work with most managers. That kind of feels like it ought to be illegal... - INFJ
From the first sentences I thought you worked at Hermes or Chanel given the manipulative sick stuff they pull on customers. But then I saw the very clearly illegal part of locking employees in and forcing them to work into the night and don't think even they do such shit. But maybe I don't know something. Given the world we live in, it could be literally every place. But then again, there are some people even in this comment section that would be fine with it. The dehumanisation of retail staff is a real thing and something needs to be done about it.
INFJ here.. and any sales job I had I approached the exact same way with customers. Had very similar accolades and experiences. We deeply care authentically and I think people can feel that. (and yes, there are other personality types that care too, just speaking from INFJ pov here :))
@@reddae6910 You're right, I had customers wherever I worked and I have them now and this was always the most enjoyable part. Whenever we had visitors, I always offered myself as a contact person and translation help (but my main objective was always connecting with people). Unfortunately the people in this particular office were toxic. And they didn't want to give me that sales job that I said I wanted :) But I loved my customers and they loved me. Even my boss said that how is it that you get along so well with customers but can't get along with the coworkers. Well if the coworkers weren't toxic bullies, I would. My customers always say that I go the extra mile for them and I know without them even acknowledging this, that they like working with me. So given that the people on the other end are normal, they will definitely appreciate our dedication and care.
INFJ here.... hate working in retail as profoundly as described in the video. It is hard for me to imagine anyone with my personality succeeding in it. Where did you find the conviction to give people fashion advice? That does not sound like inferior Se to me.
If you don't mind my asking, what country do you live in? Because, in the U.S. at least, your employer's treatment of you, such as locking you into the store, would have violated any number of labor laws, both general ones and ones for the protection of child workers. I'm not assuming, by the way, that this didn't or couldn't have occurred in the U.S., it's just that I find what you describe to be genuinely shocking. Though, perhaps I shouldn't, perhaps I'm just naive.
Kristin are u in the making of a video with all 16 types interacting together? These are always my favourites. And yes i do recognize how much more effort it takes to make these and i really appreciate it.
Lol, the accuracy in this 😂 I’m an INFP and I make handmade jewelry. I do name my jewelry and when I see someone made a purchase online, I’m like “Delilah! You’re getting a new home!” Haha
I can totally see that ‘jokester’, who the ESTJ was scolding, being the ESTP (I would totally put on the oh so far more entertaining music of heavy metal. In fact I would put on the “For Whom The Bell Tolls x All I Want For Christmas is You mashup) But as soon as I saw the red shirt and brushed back messy hair with the ‘swagger’ look I immediately knew. The fun one had arrived. Great job for getting all the personalities spot on! Edit: This comment is so awkward to re-read now considering I mistyped myself, I’m an ESTJ. I’m absolutely not going to go back to all my previous comments to correct my error, that is way to much Te-ing.
Well at least it's Christmas. As an ESTJ I usually don't say anything but I do get annoyed at people who blare music that most people don't like out of their car speakers or whatever. If it was something like 80's I wouldn't even mind, but it's usually trap music or screamo. I like some rock music but it's nice if I can pick out the melody.
Loved how the INTP refers to the INFJ at the end by saying "INFJ" like it's their name! It's cool how Kristin throws those extras in there for even more added humor!
INTJ here, I have to say, I do run on the two different mode presented here. Either brutally honnest but accurate, or "here is what you want me to say" mode, the latter being used to either get something from you, or getting ride of you faster.
Tahani Al'jamel from The Good Place is like that, she's an event planner and used to the finer things and is annoyingly perfect and always name drops, she's a funny character.
I wish I could double subscribe because you mentioned Mariah Carey. I love Mariah Carey. And I strongly relate to the INFJ here. We can be so tough but can be so easily bullied through emotional manipulation lol. MARIAH CAREY!!!!!!! [insert blurred meme that indicates over excitement]
The INFP's story had me dying.🤣It's great that she says, "try us on," instead of, "try you on." Also, I love the world building with "Cheerful Charlie's." Is that made up or is that a clothing store chain I don't know about? I also really like that the INFJ is named: "INFJ." 😆
Im just looking constantly at the Christmas sweater and I want it so bad. Also ESFP is my nightmare when going shopping because I feel so watched lol I just want to take a look around alone, and I rlly dont need someone to tell me I look pretty in whatever I try, I just feel awkward
Same as an ESTJ. I had someone say, "Hi, what brings you in today?!" And I know what they mean maybe I'm looking for a gift or something for a special occasion. But I'm thinking, I'm at the mall I came here to shop, there's no way to answer that question without being snarky, so I didn't but then I felt rude.
@@sarahberkner Jesus that's relatable, when someone asks something that you know you're not supposed to answer in a logical way, but you feel phony if you answer to be polite or rude if you say nothing. Oh the misery haha
INTJ - is actually what I told my supervisor when I cashiered at Walmart back in the day. On point and brilliant. Never feels honest when I must (for the sake of customer satisfaction) flatter or pet a customer's ego.
I used to work in a garden-centre. The most fun job I've ever had, helping old ladies and gentlemen pick out their favoured garden-plants, helping people load heavy bags of soil or bark, massive pots or garden-furniture into their cars, helping a newly-wed couple pick out their first berry-bush. At Christmas-time people would stop by to pick up flowers for gifts or handmade grave-decorations to put on the graves of their loved ones. I did see 'recurring characters', and it was always lovely to see the same people again. To get to know them, and help them with any problems they might have. You might hear how the tree you helped pick out was growing fine, or they might have issues, drought or fungus, shade or too sunny, and then we would together think out a strategy to help them with their problem. The ENTJ has it right. All those people previous had no sense of workers pride.
Maybe it's because it's a hard job, very low paid, a job no one wants to do, so people who are not in a position to choose a job they want often end up in retail, often the socio-economically vulnerable ones. But we look down on them. In people's condescending minds retail is a "low level" job that doesn't require a lot of skill. It requires A LOT of skill if you want to be good at it. Let some programmer onto a shop floor and you'll see how badly it will go. They're excellent at computers but mostly not great at sales. Many salespeople actually don't have great skills but then again no one really teaches them what to do (except in some segments of the market but even then the outcome isn't always great). If you don't have the talent and don't like your job, you won't be good at it. And being a c*nt to those people (as customers or as bosses) makes them even worse at what they do - and I believe it's not that uncommon. You're very privileged that you liked your job so you're in no position to justify someones rudeness.
@@PriHL That is a very fair point, friend! I by no means want anyone to treat a worker worse, simply because of their rudeness. What I want, is for a worker to be a good example of the contrary to popular belief. I don't want people to remember that poor worker when they think of retail, anyone who is in contact with other people can leave a lasting opinion that makes it better or worse for the retailers coming after them. Rudeness begets more rudeness. So what I want is for people to be nice, if able 😁 There's no reason to go about commenting on peoples chosen haircut if you can simply avoid talking about it in general, for instance. Thanks for the reply, and the valuable insight, friend!
@@moobles2998 Yes, I agree, the gossipy, superficial talk like you mentioned with the hair is something easily avoided. I always say: if you don't have something positive to say, it's mostly better to refrain from stating your opinion. Especially in matters of not so important things like a hairstyle. I understand where you're coming from, I also want the employee to be a good example as they do not only represent themselves but the company. And it's always better to leave a good impression than a bad one. And customers who had a positive experience are more likely to come back or even bring their friends and family along, so it's a win-win for everyone.
INTP here. When I worked in retail, I mostly hid in the stockroom and moved random boxes from shelf to shelf to look like I was busy, so that nobody would send me to help out on the checkout.
As soon as INFJ started talking, I knew it was me, and when INTP started hiding in the clothes, I was just thinking “awh that’s a great idea, i’d do that too so i could avoid dealing with the customers again” and lo and behold! Knocked the lilac pants off the rack again, Kristin! 😂❤ EDIT: I came back because I forgot, but this is definitely the attitude to me picking up our customer service line! Thank God for my ISTJ supervisor and ENFJ coworker, who are much better at promptly dealing with customers and talking to people (respectively).
I was a receptionist at a fancy hair salon in a Karen™ area for a year. As an ENFJ, pondering the state of humanity is par for the course. That job was bad for my health.
Kristin, I know you're ESFP and all, but is it just me or there is a bit of kristin in the INFP skit? Anyway, super fun as usual. Thanks and have a great week!
Also, working in retail was hell for me as an INFP. I did get a kick out of the ESTJ and the radio thing though. I used to let my team change the radio to make things more bearable until I got told to stop doing it. XD
As an ISFJ who has worked in retail, I can confirm this was accurate. Employee instructions were to not just say hello and try and elaborate, but it was hard trying to figure out how willing people were to talk when you just meet them.
If you're referring to the same Charming Charlie's we have in the US, yeah, the ESFJ is right. I got a purse from there that fell apart in a few days. Given how much I hate shopping for stuff like purses and shoes in the first place, I was NOT happy with being yeeted back out onto the market immediately like that. XD I've avoided the place ever since! --INFP
ENFP deffo applies to me, saw some fellas come into the restaurant wearing some brilliant suits and I asked them where they got them and was immediatly disheartened when they weren't from my city and cost 2000 dollars plus lol
I used to work in stores so this video is hilarious to me. I started out hired to be a salesman, but after a couple of months my manager offered me a job in product flow. My sales department was the cleanest, neatest and totally redesigned by me into a more logical space. I was awkward with talking to customers and my manager could tell that it was exhausting for me to try to socialize with people all day. I was much happier in product flow and really impressed the company there.
Retail was a nightmare. Thank goodness I was never required to advertise the products, or I'd probably have been too honest about the products, then question why my boss allowed such inferior quality on the racks... (ISTJ)
I fully expected the INTP to be hiding in the storage room. When I worked at a gas station, I took every opportunity to restock the drinks. We had one of those huge walk-in fridges you stocked from the back, and the customers couldn't even see me back there.
LOLL 4:01 Epic double callout Krispy, I love it!! I despised doing 9-5 monotonous jobs to pay the bills to struggle through my university days. Been self-employed since and would definitely hide in that clothes rack and pout if I ever had to do retail. At least I'd have an INTP to keep me company though. 😂
That's true. That's the problem with these videos, you don't know whether to choose relatable comedy or actual behaviour. Both are good, but it'd have been nice to see INTP interact. Kristen is usually really good with her INTP roles, so she'd have nailed it. It's funny, yes, but I want to see the actual INTP interaction
This is brilliant. I guessed so many personalities correctly while watching it. As an INFJ who's been working in retail for let's say: too long, I can relate 😅 I mean I shouldn't be laughing 😔 It's so accurate !!!
I heard the word Oscar and knew immediately that was my type (INFP). I’m equally amused by the accuracy of giving names to inanimate objects (and given the boredom and stupidity of many service industry jobs, who can blame anyone for doing so?) and embarrassed at being so easy to portray….
I worked in retail in London (big department store, not sure I can mention name) to get a little expat experience for 6 months and… worst part of my life, I still have nightmares. At a certain point I understood I had to act ESFP for some types of clients. It drained my soul. I was also negotiating with some “happy” extrovert colleagues to let me do back stuffs (stock room, daily emails, managing deliveries, etc). Only this way you can survive. “Fortunately” I quickly became supervisor so could let go a bit of customer interactions. Also I need to meet and INFP and watch them doing their stuffs not sure why but they are so interesting and kinda funny. Are you guys really like that? Cute ~ INTJ
INTJ: Interesting timing, since I now ended up in another retail job. Luckily I _should_ be spending most of my time in the back office. Of all the jobs I applied for, I'm rather annoyed that the one I didn't care about was the one I got... at least I feel apathetic towards it though rather than hateful. -.-
Ouch, retail. I cannot even fathom me being good at it. Maybe working at online store and answering emails, if that even counts as retail. Back office sounds the safest, the less we interact with people the better for everyone. ^^` I'm wondering whether it would be true for you, too, but once I landed a job easily, because I presented myself as confident. And I was self confident, because I knew my qualifications are higher than they need and that I could land better job. But I was looking atm for not challenging job (yk, part time, needed to focus on something else), so it was fine.
@@user-mc5vy2vk5n I was kinda... forced into this one. Basically a guy approached me with it but I couldn't really say no (I mean, I could have said no but there'd have been consequences best avoided). And of all the jobs that I got interviewed for, this one was the one I got (I was ill at the interview too after having lost my voice...). I mean, I can't complain too much since it's a step-up from factory work (where I was utterly terrible) and call centre work for local government (where I got in trouble for actually trying to help people sort their issues instead of fobbing them off with lies and excuses).
@@Azdaja13 hmm, well, I wish you landing better job in the future! I don't really understand how anyone could get in trouble for doing their job properly and try to help others the best they could, but I guess the keyword is here gov job.
@@user-mc5vy2vk5n Basically, I wasn't getting rid of people off the phones quickly enough (because I was actually listening to them and trying to figure out how to help them as best as I could with the no power I had. It was soul-crushing. Not to mention the ideological brainwashing they tried to make me go through in the e-learning where it was like "Hey, here are these highly political topics we're supposed to be neutral on. Now you have to give the "correct" answers for these topics and if you don't, you have to redo it until you give the answers we want you to give... I wrote them a lot of feedback on that... politely worded of course but very direct and with suggestions for improvement) and the phone lines were constantly clogged with people because of underlying issues that weren't being solved. I got in trouble once because someone angry called up about an issue that was unacceptable on local gov's part (and it's what 90% of the calls were about... ), I was calm and unruffled as I focused on trying to solve his issue (not that I actually could, but I could at least try...) and then he apologised to me so I said a lighthearted little comment to let him know I didn't feel any resentment or anything (nothing rude) and this woman was like "YOU CAN'T SAY THAT!!!" -.- I was glad to be out of there. xD Not to mention me hating phones and also the total lack of sleep from the hours and the travel (factoring in unreliable transport too... -.-). People on the phones could tell I was exhausted all the time... Used to discreetly hide in the toilets between calls to recharge. xD
Yes, I (INFJ) worked at a restaurant once in my teens ( I mostly cleaned the tables, so it wasn’t even that much interaction), and I regularly hid in the kitchen 😅😂. Not sure if an INTP was there with me, but probably 😂😂
INFJ who worked retail for a very customer service heavy company, and friend, it was exhausting on every level. I never want to do that again. 😅 And yes, sometimes, I hid behind displays 😅😅
I am a SUPERB clothes-shopping assistant. Because I tell the truth. And, obvs, I have researched the entirety of Kibbe, Essence, Colour Season Theory..... ~INTJ
I remember trying working at a store as a teen, I put on Linkin Park cause they're awesome, the manager didn't agree that the seniors shopping in the mornings would agree 😂
Absolutely brilliant my dear. I guessed 3 correctly. when my own type came up i should have gotten it NeCause of Algebra, the last one.. but it was too quick Nefore the letters appeared. Please take your time with the letter appearance, cause im slowly giessing. Thanks for the video P. S. I had a retail job and i was good at it because i knew about everything so i just started blabbing to the potentials and almost always ended with. " That has a lifetime warranty" . I liked selling. I was young then, now i hide from nearly everyone. Was i once an Entp? Pss. I guessed esfp, enfp,, infp I live with am infp and an enfp works .. umm for me sorta
Hey youtube commenters! I just wanted to mention again that Kristin has a patreon goal that when she hits 500 patrons she's going to make "16 Personalities In A Musical." Let's make that happen! Even if you can't afford the lowest patreon tier, I'm sure a custom pledge of any size would help her achieve her goal of becoming a full time content creator. Even a dollar would help! So, if her content entertains you, or enriches your life in some way, please consider donating!
@@jrgenbull5334 For sure, but I meant if you can't afford the lowest tier, but you can afford something lower than that, then you can donate that amount. I'm definitely not recommending people pledge beyond their means.
Another "Haha! INFP talks to object" joke. I mean... I do talk to objects, but not because I am an INFP (It's because I am an INFP. At least the Shampoo bottles won't ask me why I keep disappointing my friends and family)
Oh, how can someone be this accurate? It's true that you'll have to ask for help yourself. since I don't know what to do 🤣🤣🤣🤣 and just like the ISTP, I can't really tell you if it looks good or not. It's just really sth that you would like to wear or not. And if i ever encountered an INTJ working in Retail, I'll need them to tell the blunt truth since it's better that way
ENFP is always spot on. I can always tell it's me within the first 3 words. But this time I'm not a super predictable walking stereotype! I have a husband 💁🏼♀️💅
I work in retail and get a kick out of selling the rejects/last ones in the store, so it's the opposite. But the idea is the same ahah - INFP I think my boss is ISTP but she interacts with Clients exactly like the INTJ in the video XD
I don't know if I really believe in mbti, but I watch your videos anyway because of the dynamics of the types and how you don't just use stereotypes. Besides, you're really fun 😁
Kristin, as an INFJ I was thinking maybe God is also an infj or enfj. Googling came to mixed results of course. I didn't consider the holy trinity and it was saying like god the father is istj or intj or even intp. But it seemed pretty accepted that jesus and the holy spirit/holy ghost(?) were infjs. So like ... I'm not religious but more spiritual (it's been a journey), but please can you do a video for this? Like how does One entity have different personalities? How is God seen as benevolent, caring, and all forgiving but also as a strict hard-ass that takes no prisoners? (exaggerating) Love from nz!
ESXX: Uses direct sales tactics
ISXX: Gives direct opinions about their products
ENXX: Doesn't see themselves as a salesperson
INXX: Can't be trusted to sell anything
How very dare you. No one can give good customer service like an INFJ (so long as you catch us in the first five minutes of our shift before we are reminded of the crushing reality of how rude and selfish humanity is)
Can confirm.
INTJ, my sales tactic is: "We have product. Product performs [function] adequately. If [function] is worth [price] to you, then buying it would be reasonable."
"What do you mean 'does it look good?' Are you not aware that aesthetics are largely personal and your question only makes sense if you are trying to appeal to me?"
The sales I made working in the heart of London in a bespoke luxury advisory from behind the screen / on the phone and face to face with high profile customers, sooo... INFJ
What do I look like? Some kind of capitalist?
As an inxx, I sell things for my work. I just replace my opinion with other people's opinions. They ask me for my opinion and I reply "oh my coworker is always telling me how much she loves that one". Or "people buy that one more than the others". And usually nobody presses it further. It helps me avoid things like saying that I it's ridiculously priced and unethically made... so long as I met someone else who liked it. 🤦
Don't send ESFP back to the storage room, she's like Tinkerbell, and needs applause and recognition to live! 😂
I do believe in fairies!!!
(Just in case...)
Don't send ESFP to the storage room. Send me instead. -INTJ
I love INTP and INFJ hiding underneath the close rack. Plus, INFP and Lily's eventual parting was genuinely moving, it could be an Oscar contender! 😭😉
I'm an INFJ and when I saw the INTP going to hide under the clothes I thought "Isn't exploring unknown places where nobody can see more my thing?" Then she said it.
I'm always up for hiding out with the INFJs.
We don't see enough of the INFJ - INTP simpatico round here
I didn’t get the INFP part. Are they really this insane? Lol
@@thisishowitallends9321 They don't usually verbally spill it out, but their thoughts do go similar ways. I am an INTJ, but having high Fi, I can relate to the case of imaginary stuff that INFPs make in their heads. I have done similar things as a child, knowingly. Though, I don't make it out of association with Si, (personal attachment to the outward object due to its characteristics) and I make "characters" (Ni) not stories out of the otherwise inanimate objects. I had made characters having a certain inclination, a certain meaning etc. out of things like electric bulbs, power indicators in switchboard and what not. :)
The imagination is a strong tool, it has helped me as a child to see world differently, and it has significantly helped me with my art as well. I am sure INFPs also find the imagination they got in the form of stories and poems as a powerful form of art.
@@KironKrishnan I'm an ENTP and while I do talk to myself a lot when I'm alone, I can't imagine getting attached to the inanimate objects like they are people. Interesting fact, an INFJ friend of mine dates an INFP and while being content, on the fundamental lvl they just don't match. Have no idea how she does it, lol
Danielle x Lily is still a better love story than Twilight
True and lily is less suicidal than Bella
Yes, I'd totally watch the HECK out of that movie! 😍💕
That's an exceedingly low bar.
Who's Danielle?
@@BombshElle_7 Kristin normally calls her INFP characters Danielle, so that's probably a reference to this.
Dear Customer, Please do not refold and restock the clothes. You will invariably do it wrong. Place it on the putback rack where a properly trained employee will do it correctly at the scheduled time. Sincerely, ISTJ.
But then... the poor clothes are seperated from their siblings for so long... they are stuck between so many foreign clothes and can't escape! That's too sad! Come, my little trousers, I'll put you back to your family members...
@@ZuerstJesus you speak a bit like (stereotypical) INFP.
I agree with the ISTJ. I leave clothes in designed place and let the trained staff take care of them. Especially when these are clothes that need to be folded. The ones on the hangers I get back, when I need to switch size / colour and therefore go to the same place again anyway.
That one , is a favorite 🙃
@@user-mc5vy2vk5n Sorry, I did not write it: I have made a joke. You are right, it is better to let the customer service take care of the clothes.
:)
(I'm an ENFP. I do a mess everywhere I can and I am glad that there are people who can handle the situation😅 )
@@ZuerstJesus you know, I wonder whether people actually do talk to clothes. 👀 Wasn't sure if you joked or not, but it still got along with stereotypical portrayal of an INFP in this video.
Everywhere you can? 😂 I know an ENFP who does have whole hobby room filled with merchandise and stuff, it's so neat and looks like section at some store. All rare funko pops neatly stored in their boxes, the decorations frequently changed and dusted to make the room look nice and fresh. They are also doing bullet journals and stuff, maybe they are trying to keep their chaos at bay. 😂 Or maybe they keep it neat, because it's their hobby.
as an ex-retail store head manager & ISTP - I can verify that I spent as much time as possible "in the back" working on organizing the inventory, rather than dealing with customers, lol. Looking back, I'm still shocked I accepted that position - but I was young, had a new family - so needing money trumped being wholly uncomfortable, lol. I went home utterly exhausted mentally every day - no job ever stressed me out like that one. Never again. lol
ISTP here, too.
I can't figure out which I would want to do least: chatting with random customers or organizing stuff. I tried to use math to figure it out, but I got a "divide by zero" error.
I could work retail if I were selling stuff that was fun and involved lots of technical details and esoteric trivia. I could work in a dirt bike shop. But that's kind of a no-brainer since from all I could tell, everyone working there is also an ISTP. The mechanics are the less gregarious and the counter guys a little more so, but let's just say, there aren't any ENFPs around. And the people there all like dogs.
Another ISTP here. I have worked way more customer service than any introvert ever should in my life and I’ve gotten surprisingly good at it, but whenever I can find a way out of the spotlight I’ll take it. One job was a call center troubleshooting issues with customer orders. My supervisor was also an ISTP I think and even though I was *supposed* to answer call after call, he realized I’d really prefer just doing the behind the scenes stuff on the computer. So I just quit taking calls and he never said a word as long as other stuff got done. I actually ended up loving that job and only left because I (along with 80% of our office) got laid off.
@@barrydworak Cat person but laughing at the awesome "divide by zero error" joke :) I'd definitely buy a bike from you if I already hadn't one :)
I can relate. We generally don't care much about anything and try to keep our mental thoughts to ourselves. It's either that or we go full blown, direct opinion about sth lmao.
My view mirrors exactly like the ISTP retail worker being portrayed here. I don't care that much on clothes and being look "presentable", that's why my mother gets annoyed at me time to time. She is an ISFJ.
...I also fking hate wearing formal wear to my job.
im infp but i relate to this so much he heh
Love the common theme where introverts are finding hiding spots like recharging stations. At my desk job an introvert recommended me and my work friend her favourite hiding at the rooftop (I preferred the emergency stair case, less heat and WiFi) - INFJ
As an ENFP, this makes me really question if I am an extrovert because when I work, I love getting to my "recharging alone time" spot lol. Or maybe that is just a human thing? I am so confused XD
Fellow INFJ, and I went to great lengths to find that hiding spot at any new job!
Though, as our ENFP friend said, it's work. Everyone need to recharge 😊
I think ENTP is accurate if we were forced to work in retail but my first thought is that I’d rather starve to death than deal with the general public. Literally!
LOL
I had that misfortune for 11 years. Eventually I was able to put together the cash to go to school and now I work in a thousand times better environment. ENTPs don't punish yourself by working in retail.
The way they hired me the two times I applied to it cuz I had a good smile 😅😅😅. They smile would go away really soon tho, hell, it was hell
@Alexis Webb Yeah... Fire me, THAT will keep me from revealing it to my friend that my EX-BOSS is about to he her EX-boyfriend.
Why they do that? no idea. Hit me too.
I didn’t find retail hard. Just freaking boring. So I made sure to make lots of friends from other Departments to get into all sorts of shenanigans. Was the best days of my life, really. Would come, sell some stuff, have fun with my friends, drink alcohol at lunches and then get paid on top of that. Amazing deal.
The ENFJ can be giving someone therapy or back-handedly insulting them and they will still have that Fe face. Great video Kristin!
As an ISTP I'd like to mention that our customer service always comes in the "blunt but accurate" version, we do not offer an alternative like the INTJ. We could - in theory -, but we generally don't care enough. (Also, you won't likely see us for long in customer service anyway...)
As an INTJ with an ISTP best friend, she forgot to mention an alternate version both types have: unmitigated rage. For the INTJ, it originates from being surrounded by stupidity and incompetence. For the ISTP, it originates from a prolonged lack of Se stimulation. Given ISTPs are better at acquiring the latter than INTJs are at avoiding the former, an enraged ISTP is a rare but exciting sight to behold lol.
@@Jmoth792 - My INTJ self accidentally said so bluntly un-Fe that the ISTP I was talking to became enraged and took it upon himself to try to do an immediate public takedown.
My reply to it was: "I am an awkward person. This is not the first awkward thing I've said, and it won't be the last."
(My "sin" was that when I came up to him, it looked like somebody he knew had just died, and out of my mouth came "Wow, you don't look good.")
So yes, can confirm that it exists.
As an INTP there is a reason I have never worked retail. I did try selling Life Insurance because they at least had a script I could follow, but I dropped that after 1 month in the field.
But ironically customer service/hospitality (hotels) has been my "career choice" for the last..well a long time. Mostly because I go for the jobs where there is more problem solving than people interaction. But after years of working in this field I have developed algorithms and programs in my brain to successfully interact like an almost normal human being. But every weekend I hide in my house to try and recharge my social battery for another week of hell.
I worked in Sales as well. Cold calling, warm leads and in person appointments. Retail can be rough, because it does require talking, and a lot of it. I did enjoy working at Art Auction house, where I held a booklet with starting bid on memorabilia. Best part was I was not required to give any opinion about a certain piece to potential Clients. One might call that a 'built-in' gift of sorts. 👍 Yes, I believe it. Me as well, chose a field of customer service.
I work in IT/AV support and I'm exactly the same. I can tolerate service-related roles as long as I'm more of a background dweller, but I still have to interact with people enough to the point where my battery can't really be restored to full charge, even after a nice weekend alone. Funny thing is I actually tried working retail between jobs last year and actually got fired because I "wasn't interacting with customers enough"...very good riddance
You don't sell life insurance. It sells itself.
All you have to ask them is, "Do you know you're going to die?" and "Are you 100% completely satisfied that your wife and children are taken care of?" You've got him!
The INTP once again wondering why they even took that job. I would definitely hope that no customer comes around in my shift, and I would take any opportunity to leave the desk to "check if everything is in order around the store".
By the sound of it the winning strategy is to do the job as a tag team with the ESFP, doing monotonous jobs with no people in the storage room whilst thinking of other things as the ESFP does the whole interacting with humans thing sounds like a win-win for everyone.
Honestly, I would rather see Kristin write INTPs in a way in which they are forced to actually engage with the situation presented - very few INTPs are so socially inept as to constantly shut down or run away. Not to mention this is often not possible.
@@lordrotarec Very true, and as a somewhat healthy INTP, I am actually able to have a conversation with people even if I don't enjoy it. I recently wondered how many of these sketches show the strengths of an INTP rather than the weaknesses (even though a personality trait is neither a strength nor a weakness per see) and how you could portray an INTP in these situations dealing with the uncomfortable like a grown-up. Maybe in this case it would be an inner monologue preparing for the conversation.
But in the end, I still do choose to avoid such situations, even if not as blatantly as in the humorous sketch. I would probably use my already mentioned method of finding excuses to do something else (if possible), making a deal like KarlJaeger implied ("You do what you're good at, I'll do what I'm good at"), or I would try to cut the conversation short by giving well-prepared, concise statements.
@@lordrotarec Absolutely. I've always got on pretty well in customer-facing jobs. The one thing I'm never going to be able to do though is be a manipulative, smarmy salesman. But genuine helpfulness and frank, peer-to-peer honesty goes down pretty well with most customers, except for perhaps those few whose worldviews are most heavily built around some sort of notion of social front or status. And with those people, we were always going to look at each other as incomprehensible oddballs and quickly move on anyway, so it's no great hindrance. 😂
My social INTP experience is a mix between the ways in which Kristin usually presents INTJs and ENTPs. I don't constantly encourage conflict like the ENTP and I'm more playful than INTJ - being a social shut in is something done OUTSIDE of social interactions, not during them.
As an ISFJ who worked in The Body Shop where you are made to ask everyone if they need any help even when you can see that they don’t, I felt this SO hard. So spot on 😂👏🏼
I’m an ISFP who has worked many retail jobs. One accurate representation of my daily experience is getting in the zone every time one of my favorite songs would come on and then really disappointed when I would have to stop to help a guest in the middle of my jam 😂.
god that was me today but i work in a bar, i was polishing glasses and jamming out but then customers came :((( i’m an isfp too!
❤🙏
0:00 ENFJ
0:14 ISTJ
0:23 ENTP
0:32 ESFP
0:48 ENTJ
0:58 ISFP
1:07 INTJ
1:17 ENFP
1:42 ESFJ
1:57 ESTP
2:04 INFJ
2:13 ISTP
2:21 ESTJ
2:37 ISFJ
2:50 INFP
3:55 INTP
"INFJ, what are you doing here?" 😂😂
I worked in retail(not just any retail but a SALES FLOOR among others), and eventually I realized that Fe dominates there, people literally buy on emotion(put simply). You can straight up tell someone just the facts for them to decide or where to go and they'll always be less interested than telling them trivial information in the way they want to hear it
-INTJ
This must be why I so dislike dealing with salespeople, they keep trying to interfere with my decision making with emotion and set off all my manipulation alarms, which then makes me want to leave to think things over or buy it from somewhere else.
Yes but I think it comes from a place that most people, if it's not a subject they're learned in, would be intimidated by being given just dry facts since they would think they couldn't understand it anyway. You could make slight alterations, highlight what you think is most important, and most importantly- give them the feeling it's a safe space for them to make calls (some fe slipping there...) And they may be more capable of grasping information.
-infj
Plot twist: INTP is actually hiding from ESTJ for changing the music. Not having to deal with customers is just a convenient added bonus.
I'd much rather deal with a screaming ESTJ boss than customers.
@Kyle Savage oh yeah, I could never work in customer service. An enraged Te dom trying to be intimidating, on the other hand? That's just free entertainment.
For changing it from Metallica? During Christmas? I'm an ESTJ and I got tired of hearing the same few Christmas songs back when I worked sales support at Macy's, but I would still rather hear that then death metal.
Also, I'm not enraged just confused.
@@sarahberkner based
By the time the ISFP was busted for selling her own creations on the side, she had already built the website for her online boutique and officially went into business for herself the day after she was fired from her sales job.
As an INFP who worked retail, I tried to avoid people as much as possible by looking busy stocking shelves, folding clothes etc. If someone moved close to where I was I’d go do something somewhere else.
Haha, that's so me.. ;-) I currently work in retail and I basically fold clothes and tidy up the whole day (occasionally being interrupted by a customer I have to help). A fellow INFP.
ISTJ here. I knew to keep those comments to myself when I worked retail, but of course I was thinking it. Dealing with customers was horrible and exhausting, but I enjoyed the days when my boss put me in charge of reorganizing the stockroom. I was good at that, so that happened often, even though it wasn't supposed to be part of my job.
I worked hard to be friendly with the customers. Most of the time I was like the ISFJ in this skit, but on a good day I acted a lot like the ENFP. People seemed to like that, and I received many compliments in the customer surveys on those days. 🙂
ESTJ, so same here except I didn't get exhausted from dealing with customers, and I'm not good at smiling or being friendly on command but did learn a lot of my social skills through working in retail and food service.
Every time I go to a store I waste no time, get exactly what I want and leave in the span of 5 minutes. It's very easy since it's just black shirts and jeans. It's almost like exercise since I walk so fast.
-INTJ
Mate, the black jeans are a good call, but you can trick people into thinking you have a fashion choice if you contrast that with a bright color.
People are more willing to work with you if you look nice, however illogical that might be.
Why not take the stat boost at the same price and grab a forest green or salmon shirt instead?
- INTJ that realized minions are useful
unless you're using me for some kind of psychological study, I think that's a good idea. I'll try it nexxt time and see what happens.
ENFP man here and I can still confirm this is accurate!
The best feel was seeing a really lovely coat I wanted and THEN finding out it was on sale! Omg is this fate?!?
INTP here. I've worked a couple of different retail jobs. I lasted 4 years at one of them, during uni, but it was at a bookstore, and my main responsibilities were to track inventory, (which I was really good at, because I knew every inch of that store, including all of the secret hiding spots) and recommending teen/children's literature. I never even had to learn how to use the cash register at that job. The highlight, was when I got sent to WorldCon (sci-fi/fantasy convention) as a vendor, because it was happening locally, and I was the biggest sci-fi nerd on staff. I met a ton of my favourite authors, and managed to save my manager from shaming himself by revealing to Tom Doherty's face that he didn't have a clue who he was. (Major sci-fi publisher.)
My other retail job was at a soap store. My manager was a weasel, and when I quit, after 7 months, I was a floor manager, and second in seniority, because there was that much turnover.
I would love to have this INTJ as my personal customer service! 🧡
I worked in retail in high school (in my early 30s now) and just got paid an hourly minimum wage. I passively refused to do the blantently manipulative stuff the company asked us to do and won awards for customers saying nice things about me.
I'd also often have people come up to me and ask questions like, "What shirt should I buy for my 13 year old great-niece's Christmas gift?" and come back the following year to specifically find me because she liked what I chose so much. Lucky guesses?
Not as relevant, but they'd also lock us in the store to make sure no one left an hour after the store closed as scheduled (10 PM), and often would force people to work until 2 or 3 AM instead. I ended up needing to leave that job when I turned 18 because I no longer had the minor worker protections and knew, "Please let me go home; my school starts at 7 AM, and I still have homework to do and it is 11 PM" would not work with most managers. That kind of feels like it ought to be illegal...
- INFJ
From the first sentences I thought you worked at Hermes or Chanel given the manipulative sick stuff they pull on customers. But then I saw the very clearly illegal part of locking employees in and forcing them to work into the night and don't think even they do such shit. But maybe I don't know something. Given the world we live in, it could be literally every place. But then again, there are some people even in this comment section that would be fine with it. The dehumanisation of retail staff is a real thing and something needs to be done about it.
INFJ here.. and any sales job I had I approached the exact same way with customers. Had very similar accolades and experiences. We deeply care authentically and I think people can feel that.
(and yes, there are other personality types that care too, just speaking from INFJ pov here :))
@@reddae6910 You're right, I had customers wherever I worked and I have them now and this was always the most enjoyable part. Whenever we had visitors, I always offered myself as a contact person and translation help (but my main objective was always connecting with people). Unfortunately the people in this particular office were toxic. And they didn't want to give me that sales job that I said I wanted :) But I loved my customers and they loved me. Even my boss said that how is it that you get along so well with customers but can't get along with the coworkers. Well if the coworkers weren't toxic bullies, I would. My customers always say that I go the extra mile for them and I know without them even acknowledging this, that they like working with me. So given that the people on the other end are normal, they will definitely appreciate our dedication and care.
INFJ here.... hate working in retail as profoundly as described in the video. It is hard for me to imagine anyone with my personality succeeding in it. Where did you find the conviction to give people fashion advice? That does not sound like inferior Se to me.
If you don't mind my asking, what country do you live in? Because, in the U.S. at least, your employer's treatment of you, such as locking you into the store, would have violated any number of labor laws, both general ones and ones for the protection of child workers. I'm not assuming, by the way, that this didn't or couldn't have occurred in the U.S., it's just that I find what you describe to be genuinely shocking. Though, perhaps I shouldn't, perhaps I'm just naive.
Kristin are u in the making of a video with all 16 types interacting together? These are always my favourites. And yes i do recognize how much more effort it takes to make these and i really appreciate it.
I once rigged the sound system in the New Zealand Parliament building to play death metal. The ESTJ would have hated me.
I did at first but that's an impressive prank. And I just imagine them meeting outside in their suits in a circle of chairs on the grass.
Just 10 dollars? That's very Jenna-rous, Sally ☺️
Lol, the accuracy in this 😂 I’m an INFP and I make handmade jewelry. I do name my jewelry and when I see someone made a purchase online, I’m like “Delilah! You’re getting a new home!” Haha
Idk why I love that the INTP stumbled into the INFJ but it was a wholesome ending with that golden pair.
I can totally see that ‘jokester’, who the ESTJ was scolding, being the ESTP (I would totally put on the oh so far more entertaining music of heavy metal. In fact I would put on the “For Whom The Bell Tolls x All I Want For Christmas is You mashup) But as soon as I saw the red shirt and brushed back messy hair with the ‘swagger’ look I immediately knew. The fun one had arrived. Great job for getting all the personalities spot on!
Edit: This comment is so awkward to re-read now considering I mistyped myself, I’m an ESTJ. I’m absolutely not going to go back to all my previous comments to correct my error, that is way to much Te-ing.
Well at least it's Christmas.
As an ESTJ I usually don't say anything but I do get annoyed at people who blare music that most people don't like out of their car speakers or whatever. If it was something like 80's I wouldn't even mind, but it's usually trap music or screamo. I like some rock music but it's nice if I can pick out the melody.
@@sarahberkner I totally get that! 😅
I don’t get why trashy music is the kind being played at parties most of the time, it’s not even real music 😭
Loved how the INTP refers to the INFJ at the end by saying "INFJ" like it's their name!
It's cool how Kristin throws those extras in there for even more added humor!
INTJ here, I have to say, I do run on the two different mode presented here. Either brutally honnest but accurate, or "here is what you want me to say" mode, the latter being used to either get something from you, or getting ride of you faster.
The istp part is literally me bro !!
I don't give a s#*% their are just clothes !!
INFP was priceless in this! ... I don't know if I accidentally made a pun here, did I?
*prepares for INFP backlash*
I already asked ESFJ to provide the popcorn 🍿
Not Lily!! 🥺🥺🥺
The worst thing you can do is to separate INFP from Lily the lilac pants, they're so pure! 😭💜
I'm holding my sister back as we speak. It was just like her. Exactly like her.
Dude, I can't deal 😭
To be fair, the INFJ sounds closer to the INFP except the INFP would quit ASAP. In my experience…
3:51 the "Goodbye, Lily" almost made me cry. 😢
It was perfect
Loving the shady esfj😭😭, u dont see many portrayals like that
Tahani Al'jamel from The Good Place is like that, she's an event planner and used to the finer things and is annoyingly perfect and always name drops, she's a funny character.
I wish I could double subscribe because you mentioned Mariah Carey. I love Mariah Carey.
And I strongly relate to the INFJ here. We can be so tough but can be so easily bullied through emotional manipulation lol.
MARIAH CAREY!!!!!!! [insert blurred meme that indicates over excitement]
I'm happy for you!!
@@dearkristin Lol! Shush.
The INFP's story had me dying.🤣It's great that she says, "try us on," instead of, "try you on." Also, I love the world building with "Cheerful Charlie's." Is that made up or is that a clothing store chain I don't know about? I also really like that the INFJ is named: "INFJ." 😆
Im just looking constantly at the Christmas sweater and I want it so bad. Also ESFP is my nightmare when going shopping because I feel so watched lol I just want to take a look around alone, and I rlly dont need someone to tell me I look pretty in whatever I try, I just feel awkward
Same as an ESTJ. I had someone say, "Hi, what brings you in today?!" And I know what they mean maybe I'm looking for a gift or something for a special occasion. But I'm thinking, I'm at the mall I came here to shop, there's no way to answer that question without being snarky, so I didn't but then I felt rude.
@@sarahberkner Jesus that's relatable, when someone asks something that you know you're not supposed to answer in a logical way, but you feel phony if you answer to be polite or rude if you say nothing. Oh the misery haha
This is at least the second time ENFJ has specifically roasted someone’s haircut, do we need to unpack this?
I enjoyed ENTJ and ESTP the most. I worked as a cashier for a few months over the Christmas season, and I do not miss it one bit.
INTJ - is actually what I told my supervisor when I cashiered at Walmart back in the day. On point and brilliant. Never feels honest when I must (for the sake of customer satisfaction) flatter or pet a customer's ego.
As an ISTJ, this is true when my dad tries to help with the housechore 😂😂 It's best that I do it more accurately and clean 😂
I used to work in a garden-centre.
The most fun job I've ever had, helping old ladies and gentlemen pick out their favoured garden-plants, helping people load heavy bags of soil or bark, massive pots or garden-furniture into their cars, helping a newly-wed couple pick out their first berry-bush.
At Christmas-time people would stop by to pick up flowers for gifts or handmade grave-decorations to put on the graves of their loved ones.
I did see 'recurring characters', and it was always lovely to see the same people again. To get to know them, and help them with any problems they might have. You might hear how the tree you helped pick out was growing fine, or they might have issues, drought or fungus, shade or too sunny, and then we would together think out a strategy to help them with their problem.
The ENTJ has it right. All those people previous had no sense of workers pride.
Maybe it's because it's a hard job, very low paid, a job no one wants to do, so people who are not in a position to choose a job they want often end up in retail, often the socio-economically vulnerable ones. But we look down on them. In people's condescending minds retail is a "low level" job that doesn't require a lot of skill. It requires A LOT of skill if you want to be good at it. Let some programmer onto a shop floor and you'll see how badly it will go. They're excellent at computers but mostly not great at sales. Many salespeople actually don't have great skills but then again no one really teaches them what to do (except in some segments of the market but even then the outcome isn't always great). If you don't have the talent and don't like your job, you won't be good at it. And being a c*nt to those people (as customers or as bosses) makes them even worse at what they do - and I believe it's not that uncommon. You're very privileged that you liked your job so you're in no position to justify someones rudeness.
@@PriHL That is a very fair point, friend!
I by no means want anyone to treat a worker worse, simply because of their rudeness. What I want, is for a worker to be a good example of the contrary to popular belief. I don't want people to remember that poor worker when they think of retail, anyone who is in contact with other people can leave a lasting opinion that makes it better or worse for the retailers coming after them. Rudeness begets more rudeness.
So what I want is for people to be nice, if able 😁
There's no reason to go about commenting on peoples chosen haircut if you can simply avoid talking about it in general, for instance.
Thanks for the reply, and the valuable insight, friend!
@@moobles2998 Yes, I agree, the gossipy, superficial talk like you mentioned with the hair is something easily avoided. I always say: if you don't have something positive to say, it's mostly better to refrain from stating your opinion. Especially in matters of not so important things like a hairstyle.
I understand where you're coming from, I also want the employee to be a good example as they do not only represent themselves but the company. And it's always better to leave a good impression than a bad one. And customers who had a positive experience are more likely to come back or even bring their friends and family along, so it's a win-win for everyone.
My mother will ask me "Does XXX look good?" and I always answer: "I don't know, what do you mean by good"
-ISTP
INTP here. When I worked in retail, I mostly hid in the stockroom and moved random boxes from shelf to shelf to look like I was busy, so that nobody would send me to help out on the checkout.
As an INTP, I relate to the Ti doms the most. Nice vid imo.
the istp sayin' "it depend" got me, very accurate XD
sorry if my english is waky
As soon as INFJ started talking, I knew it was me, and when INTP started hiding in the clothes, I was just thinking “awh that’s a great idea, i’d do that too so i could avoid dealing with the customers again” and lo and behold! Knocked the lilac pants off the rack again, Kristin! 😂❤
EDIT: I came back because I forgot, but this is definitely the attitude to me picking up our customer service line! Thank God for my ISTJ supervisor and ENFJ coworker, who are much better at promptly dealing with customers and talking to people (respectively).
(ISTP) I own multiples of everything I wear. That way I dont have to think about it when getting dressed.
or everything is just black
I was a receptionist at a fancy hair salon in a Karen™ area for a year. As an ENFJ, pondering the state of humanity is par for the course. That job was bad for my health.
2:05 I am being bullied by my entire staff. But it is like this everywhere. I HATE my job.
Kristin, I know you're ESFP and all, but is it just me or there is a bit of kristin in the INFP skit?
Anyway, super fun as usual. Thanks and have a great week!
Yes it was entirely improvised 😄
Also, working in retail was hell for me as an INFP. I did get a kick out of the ESTJ and the radio thing though. I used to let my team change the radio to make things more bearable until I got told to stop doing it. XD
As someone who's been working on retail, I relate so much with INTP and INFJ lmaoo especially that hiding from a crowd
The ENFP failing miserably at what the ESFJ does naturally is too damn accurate.
As is the ESTJ having manager energy on her first day.
As an ISFJ who has worked in retail, I can confirm this was accurate. Employee instructions were to not just say hello and try and elaborate, but it was hard trying to figure out how willing people were to talk when you just meet them.
If you're referring to the same Charming Charlie's we have in the US, yeah, the ESFJ is right. I got a purse from there that fell apart in a few days. Given how much I hate shopping for stuff like purses and shoes in the first place, I was NOT happy with being yeeted back out onto the market immediately like that. XD I've avoided the place ever since! --INFP
ENFP deffo applies to me, saw some fellas come into the restaurant wearing some brilliant suits and I asked them where they got them and was immediatly disheartened when they weren't from my city and cost 2000 dollars plus lol
I used to work in stores so this video is hilarious to me.
I started out hired to be a salesman, but after a couple of months my manager offered me a job in product flow. My sales department was the cleanest, neatest and totally redesigned by me into a more logical space. I was awkward with talking to customers and my manager could tell that it was exhausting for me to try to socialize with people all day. I was much happier in product flow and really impressed the company there.
As an ESTJ I've straightened up shelves a little at messy stores that I don't work at before. Take that, "first day" rookie.
Retail was a nightmare. Thank goodness I was never required to advertise the products, or I'd probably have been too honest about the products, then question why my boss allowed such inferior quality on the racks... (ISTJ)
I fully expected the INTP to be hiding in the storage room. When I worked at a gas station, I took every opportunity to restock the drinks. We had one of those huge walk-in fridges you stocked from the back, and the customers couldn't even see me back there.
LOLL 4:01 Epic double callout Krispy, I love it!! I despised doing 9-5 monotonous jobs to pay the bills to struggle through my university days. Been self-employed since and would definitely hide in that clothes rack and pout if I ever had to do retail. At least I'd have an INTP to keep me company though. 😂
The INTP feels like a cop out. It's always more interesting seeing them in situations where they have to interact with people.
That's true. That's the problem with these videos, you don't know whether to choose relatable comedy or actual behaviour.
Both are good, but it'd have been nice to see INTP interact. Kristen is usually really good with her INTP roles, so she'd have nailed it.
It's funny, yes, but I want to see the actual INTP interaction
You nailed the ENFP ONCE AGAIN, Kristin!!! -ENFP
This is brilliant. I guessed so many personalities correctly while watching it.
As an INFJ who's been working in retail for let's say: too long, I can relate 😅 I mean I shouldn't be laughing 😔 It's so accurate !!!
Just finished binging Ginny & Georgia and now can't unsee that you look like Brianne Howey
Idk why but that ENTJ comment is so relatable as INTP
I love enfp so much. I love that she acts like she's drunk
(ENTP) Flattery or Truth? Is that even a choice? Truth all the way.
Oh man, I felt my fellow INFJ’s pain in my soul. I need an INTP friend to commiserate with 😂 So glad I don’t work in retail anymore! 😊
INFJ so accurate! One of the main reasons I got out of retail. 😆
I heard the word Oscar and knew immediately that was my type (INFP). I’m equally amused by the accuracy of giving names to inanimate objects (and given the boredom and stupidity of many service industry jobs, who can blame anyone for doing so?) and embarrassed at being so easy to portray….
I worked in retail in London (big department store, not sure I can mention name) to get a little expat experience for 6 months and… worst part of my life, I still have nightmares. At a certain point I understood I had to act ESFP for some types of clients. It drained my soul.
I was also negotiating with some “happy” extrovert colleagues to let me do back stuffs (stock room, daily emails, managing deliveries, etc). Only this way you can survive. “Fortunately” I quickly became supervisor so could let go a bit of customer interactions.
Also I need to meet and INFP and watch them doing their stuffs not sure why but they are so interesting and kinda funny. Are you guys really like that? Cute ~ INTJ
INTJ: Interesting timing, since I now ended up in another retail job. Luckily I _should_ be spending most of my time in the back office. Of all the jobs I applied for, I'm rather annoyed that the one I didn't care about was the one I got... at least I feel apathetic towards it though rather than hateful. -.-
Ouch, retail. I cannot even fathom me being good at it. Maybe working at online store and answering emails, if that even counts as retail. Back office sounds the safest, the less we interact with people the better for everyone. ^^`
I'm wondering whether it would be true for you, too, but once I landed a job easily, because I presented myself as confident. And I was self confident, because I knew my qualifications are higher than they need and that I could land better job. But I was looking atm for not challenging job (yk, part time, needed to focus on something else), so it was fine.
@@user-mc5vy2vk5n I was kinda... forced into this one. Basically a guy approached me with it but I couldn't really say no (I mean, I could have said no but there'd have been consequences best avoided). And of all the jobs that I got interviewed for, this one was the one I got (I was ill at the interview too after having lost my voice...). I mean, I can't complain too much since it's a step-up from factory work (where I was utterly terrible) and call centre work for local government (where I got in trouble for actually trying to help people sort their issues instead of fobbing them off with lies and excuses).
@@Azdaja13 hmm, well, I wish you landing better job in the future! I don't really understand how anyone could get in trouble for doing their job properly and try to help others the best they could, but I guess the keyword is here gov job.
@@user-mc5vy2vk5n Basically, I wasn't getting rid of people off the phones quickly enough (because I was actually listening to them and trying to figure out how to help them as best as I could with the no power I had. It was soul-crushing. Not to mention the ideological brainwashing they tried to make me go through in the e-learning where it was like "Hey, here are these highly political topics we're supposed to be neutral on. Now you have to give the "correct" answers for these topics and if you don't, you have to redo it until you give the answers we want you to give... I wrote them a lot of feedback on that... politely worded of course but very direct and with suggestions for improvement) and the phone lines were constantly clogged with people because of underlying issues that weren't being solved. I got in trouble once because someone angry called up about an issue that was unacceptable on local gov's part (and it's what 90% of the calls were about... ), I was calm and unruffled as I focused on trying to solve his issue (not that I actually could, but I could at least try...) and then he apologised to me so I said a lighthearted little comment to let him know I didn't feel any resentment or anything (nothing rude) and this woman was like "YOU CAN'T SAY THAT!!!" -.- I was glad to be out of there. xD Not to mention me hating phones and also the total lack of sleep from the hours and the travel (factoring in unreliable transport too... -.-). People on the phones could tell I was exhausted all the time... Used to discreetly hide in the toilets between calls to recharge. xD
Yes, I (INFJ) worked at a restaurant once in my teens ( I mostly cleaned the tables, so it wasn’t even that much interaction), and I regularly hid in the kitchen 😅😂. Not sure if an INTP was there with me, but probably 😂😂
INFJ who worked retail for a very customer service heavy company, and friend, it was exhausting on every level. I never want to do that again. 😅
And yes, sometimes, I hid behind displays 😅😅
The ending is perfect 😂… and so true
I am a SUPERB clothes-shopping assistant. Because I tell the truth. And, obvs, I have researched the entirety of Kibbe, Essence, Colour Season Theory..... ~INTJ
1:18 To 1:42 WAS SO ACCURATE, AS A ENFP THIS IS SUPER DUPER ACCURATEE TY FOR MAKING THISSSSSSSS
I remember trying working at a store as a teen, I put on Linkin Park cause they're awesome, the manager didn't agree that the seniors shopping in the mornings would agree 😂
Absolutely brilliant my dear. I guessed 3 correctly. when my own type came up i should have gotten it NeCause of Algebra, the last one.. but it was too quick Nefore the letters appeared. Please take your time with the letter appearance, cause im slowly giessing. Thanks for the video
P. S. I had a retail job and i was good at it because i knew about everything so i just started blabbing to the potentials and almost always ended with. " That has a lifetime warranty" . I liked selling. I was young then, now i hide from nearly everyone. Was i once an Entp?
Pss. I guessed esfp, enfp,, infp
I live with am infp and an enfp works .. umm for me sorta
Hey youtube commenters! I just wanted to mention again that Kristin has a patreon goal that when she hits 500 patrons she's going to make "16 Personalities In A Musical." Let's make that happen!
Even if you can't afford the lowest patreon tier, I'm sure a custom pledge of any size would help her achieve her goal of becoming a full time content creator. Even a dollar would help! So, if her content entertains you, or enriches your life in some way, please consider donating!
@@jrgenbull5334 For sure, but I meant if you can't afford the lowest tier, but you can afford something lower than that, then you can donate that amount. I'm definitely not recommending people pledge beyond their means.
Do you copy-paste that every video, or do you type it out each time?
@@Jimmy_Jones Copy paste, my friend.
As an INTj I can agree this was me in customer service 😂I was fired for being blunt .
Hahaha the isfp has it's own products on the side lol
Did anyone else play hide and seek in clothing stores like the INTP/INFJ? 😁
My short answer to the ISTP is: "no, they won't" :) I already made the experience when it comes clothes and ISTPs - they'll never learn :)
Another "Haha! INFP talks to object" joke. I mean... I do talk to objects, but not because I am an INFP (It's because I am an INFP. At least the Shampoo bottles won't ask me why I keep disappointing my friends and family)
Oh, how can someone be this accurate?
It's true that you'll have to ask for help yourself.
since I don't know what to do 🤣🤣🤣🤣
and just like the ISTP, I can't really tell you if it looks good or not.
It's just really sth that you would like to wear or not.
And if i ever encountered an INTJ working in Retail, I'll need them to tell the blunt truth since it's better that way
ENFP is always spot on. I can always tell it's me within the first 3 words. But this time I'm not a super predictable walking stereotype! I have a husband 💁🏼♀️💅
2:06 I put in my 2 weeks notice four weeks ago :)
F to pay respect for INFP giving up her lovely lilac trousers. It's real heart-breaking...
I work in retail and get a kick out of selling the rejects/last ones in the store, so it's the opposite. But the idea is the same ahah - INFP
I think my boss is ISTP but she interacts with Clients exactly like the INTJ in the video XD
I don't know if I really believe in mbti, but I watch your videos anyway because of the dynamics of the types and how you don't just use stereotypes.
Besides, you're really fun 😁
Kristin, as an INFJ I was thinking maybe God is also an infj or enfj. Googling came to mixed results of course. I didn't consider the holy trinity and it was saying like god the father is istj or intj or even intp. But it seemed pretty accepted that jesus and the holy spirit/holy ghost(?) were infjs. So like ... I'm not religious but more spiritual (it's been a journey), but please can you do a video for this? Like how does One entity have different personalities? How is God seen as benevolent, caring, and all forgiving but also as a strict hard-ass that takes no prisoners? (exaggerating)
Love from nz!
As an ISFJ, I would unintentionally annoy customers real fast.
can’t be more accurate 0:31