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Instacart CEO Fidji Simo Addresses Shopper Low Pay- $7.00 Batch Payments?
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- Опубліковано 7 сер 2024
- #Instacart #Instacartshopper #Fidisimo #Bloombergtechnology
Instacart's CEO, Fidji Simo was interviewed on Bloomberg Technology regarding Instacart's plan to take on Amazon. In this interview, Fidji was asked about Instacart Shoppers who are not happy about the low pay, specifically the $7.00 batch payments with no customer tip and if these low payouts are representative. Fidji's response to this direct question might surprise you, but you be the judge!
Watch Fidji Simo's full interview, here!
Instacart's Plan to Take on Amazon
• Instacart's Plan to Ta...
My email- jenonthego2@gmail.com
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What’s messed up about not taking a $7 Batch is they will take the batch down and say “another shopper accepted this batch” when they really didn’t. They just group it with a good tippers batch and you don’t see the $0 tip from that person until you drop off all the orders in that batch.
On top of that the no tip order are just as disconnected as the CEO. No tip order almost always gets you a bad review. All the people I had issues with came from these unappreciative no tip customers that don't care.
@@RCAPERS23 you’re right about that!!! No tippers always be adding the most items while shopping or saying stuff is missing/damaged smh
And judgemental college assholes.That have no life experience but if you don't look like a worthless hypocritical asshole like most of them. They will bad rate ( o yeah and hardly ever tip you) because basically they are out of touch maggots. They have double standards. Their hypocrisy levels are off the charts. They have never learned or been taught not to mess with some livelyhood. These people are our future. Lol It was nice will it lasted. You reap miwhat you sow! Is their even a college student out there thats not completely worthless? Im really not sute I know the law of averages says there is but
I'm not taking those!
Veru true the app is blatantly lying to us by wording it” another shopper accepted this batch” when it could simply say “batch not available “
There's really no excuse for the way Instacart treats shoppers. However, shoppers should get on another app. Or several other apps. Don't let anyone have that much control over your financial well being.
Right! I am new to this, but looks like You can make more just delivering food instead.
I think because it use to be good, shoppers are believing that it will eventually get better!
Agree!! I’m on other Apps!! That makes a huge difference.
Lol I love your name.
That woman needs to get connected to the department that sets the standard pricing. As a CEO, she should not be so disconnected from the reality that exists in her company. This is inexcusable.
She doesn't care, ceo only care about profits for the shareholders
And will lie on the news and spent money on public relations to hush drivers
That's the problem: she's not connected, not even to reality.
And to let you know I shop through DoorDash and I can pick up 10 items and get paid $15 and if something is not available for the customer I am not docked that amount for my pay I get the full payment. Was thrilled to find out that Door Dash did not wanna partner with Instacart
She is actually the one setting the pricing. When she became the new CEO, she decided to cut batch pay. Don't pretend or think she has no idea what's going on. Didn't yoy hear her? She wants to sell her tech to all the grocery stores so they can all rip people off more.
What in the world makes you think she doesn't know about the terrible pay? She not only knows about it, she ordered it to be carried out.
I wish this interviewer would have turned on the app or asked Fidji to turn on the app to see what their current area was offering. As a customer, I don't even want to use these apps anymore because it is not fair to ME to have to tip so much in order to feel like my shopper/delivery driver is getting paid fairly on top of all of the fees. In the event I do use an app as a customer, I over tip in hopes that I make that person's day. Jen, thanks for sharing all this info and getting it out there
Don’t go to a restaurant if u can’t afford to tip properly. Don’t complain about using IC if you can’t afford to tip properly. If u can’t afford to tip, the service is not for u. Regardless of IC’s exploitation of it’s workers, your shoppers are using their gas $$$$ (5 dollar signs is no joke) to deliver your groceries to u. Don’t complain if it’s out of your budget-simply do not use it!! U don’t complain about the restaurant standard being 20% tip, right?
You rock and you get it! Customers should not have to overcompensate for the shortcomings of these companies! If more customers were aware! I appreciate your support, friend! 💛😉
@@sarahbartholomew3442
Your reading comprehension was way off. She was staying that she felt it was wrong of her to have to tip extra high in hopes to make up for Instacart’s low pay. She didn’t say she didn’t believe in tipping at all.
She actually said she’d when she did use the app, she hoped it would make a “shoppers day” that she did “over tip,” which is very nice of her.
Tipping is not a mandated service fee and if it were then the company would be taxed heavily on it. I get tips due to having good customer service not because I guilt trip my customers into tipping me. I don't even ask them to rate me. I go above and beyond because that's what I would want someone to do for me. Really the word tipping is the wrong word for this fee that is socially required.
It’s becoming ridiculously hard to make $100 in an 8 hour span. Then, when I check to see how long I’ve been working for it only shows 3 hours and 14 minutes. The systems false, the company is false. I’m noticing with these gas price’s, for every $100 you make, you’ve already spent $35 on gas. So, I have to make close to $150 to Barry cross the $100/$120 mark. It’s hard out there!
She just lied the entire interview. Oh it's not representative then she says we are in line with industry average. Then she says well we show our shoppers earning before they accept, so it's their problem if it's low why did they accept it.
So pathetic
Then when the reporter says what if there no tip, shouldn't you include a tip included into the wage from your side. She says ya we do that (doesnt).
The funny part is with Instacart monthly membership people don't want to tip now since they say I paid for this service with my membership, so why tip. I am sure instacart pays the driver well so I don't need to tip for them doing their job.
And she says in simple terms. Uber etc underpay so I do the same.
Oh and by the way, the good paying batches get picked up by robots, so people can't even choose good batches cause we can't read because by the time we read and think batches are gone. So you either auto click, or you do massive item orders that take forever to fulfill and you drive to 3 people
Hi, IC shopper myself. On the gas price. Between start an finish on average for me, 13-20 miles drive to store. Then customer and back to store. Maybe 25 at most. Most folks get on average mile per gallon of 11-20. There goes almost all of that $7 on gas at $4.80 per gallon. What's left isn't much for how much time spent shopping and delivering. 1 customer NEVER TIPS! As far as I know. That person never tips and like Jen said. It's intentional as the default setting is %5 tip. They CHOOSE no tip. Sometimes it's cash tip. But semi rare
IC is not the same anymore as when I started working the gig in 2019. It's getting worse. They cannot compete with Amazon, Amazon is killing IC as we speak.
@@aidenjames3455 My gas is $2
@@ericanicolebarton Well Insta Cart is with Wal-Mart. They're working together as a team competing against Amazon
I love how she was like the shopper can look at the order before they accept it but yet no we don't! It's a race and you don't get enough time to look we have to take risk sometimes
Exactly people are so thirsty they don’t want to actually try to see what they are getting themselves into . I DONT participate in the race I check really fast to see distance and if it’s an apartment because I don’t accept apartments.
As a new shopper, I made that mistake a few times, and after I shot myself in the foot, I learned to make sure I look at all the variables in detail first, and if someone else grabs it, another one will come along, and I'm ok with it. I see it happen many times where someone jumped at a batch that looked great, and within a min., it's back up again. I'd prefer to hang tight, opposed to getting stuck with an awful batch or canceling and risk being deactivated for cancellation rate.
@@Talkaboutitbihh thirsty?
@@SundayVenom that’s what I SAID (thirsty) shoppers are so desperate and scared they won’t see another batch apparently they swipe on orders and don’t look then get pissed and come to local pages to complain about it . I have had A 0 percent unassign rate for over A year because I DONT TAKE BATCHES THAT DONT Meet my standards . Y’all can sit and let them send y’all 1500 miles in A day for 80 dollars if you want to .
@@Talkaboutitbihh 🌽 🤡
I have been an Instacart shopper for 3 years now, 3500+ orders. For about 2 years, I was averaging about $1100 per week at 40-45 hours per week. Ever since Simo took over, my pay has dropped by 50%, same amount of hours. I rarely make above $600 in a week, not to mention gas has gone up significantly. After I lose about $200 on gas each week, I am only clearing $400 weekly...about $10hr. Minimum wage is about $13.50 in my state. If it wasn't for my military retirement, I couldn't make it on these pitiful wages. So I decided to quit and got hired on at the post office, which I will be starting in about a week. I enjoyed Instacart for a long time, but ever since she took over, I have hated it.
Transparency? in the past, Instacart paid seven dollars minimum plus $.60 a mile for full service batches. Today that $.60 a mile is used to REACH the seven dollars base pay. To be clear, the mileage rate has never been considered a reimbursement. It’s a formula to calculate base. So where exactly does Instacart publish their ACTUAL base pay rate or heavy pay calculation formula? I’ll wait.
Exactly!!! All of the sudden the gas mileage was included with the base pay which I never was before I mean How does no one notice this and how are they getting away with all of this stuff I just don’t see how it is legal and it infuriates me. I know I could not pick up the batches blah blah but that’s not the point anymore the point is they are doing shady borderline illegal stuff and it’s just OK.
Yeah I recently spoke with Support about this issue because I noticed that I wasn’t getting reimbursed for my mileage. There’s no rhyme or reason to their payment. They told me that they will have someone on the finance team email me. Still haven’t seen the email and that was over a week ago. They are just trying to dodge this issue and profit as much as possible while hurting us! I looked at my earnings from 2020 and I used to be able to make $100 easily in three hours…. now it takes 5 to 8 hours! I know it’s a pandemic slowly going away it has hurt this industry a bit but that doesn’t mean we should have to pay for it because we are the bread and butter of this company!
I agree, they don’t even pay for miles that we have to drive to deliver, this Insta cart is really going downhill, I hope they fix it soon
They won't fix it, why would they
They want to make money and rob you. She lied the entire interview
What I believe IC is doing is, they’re holding off certain batches to shoppers to make it seem like it’s slow so when you see a batch you just take it. If no one takes these no tip batches they then add that to someone who does tip. I had an order the other day and it was 56$ 16 miles and 3 batches. I was like ugh whatever. I then check and the 2 people who majority of the miles went to tip me zero dollars and the other person who was 3 miles away tipped like 35$. It’s ridiculous
Yup its painfully obvious they cater to new shoppers. Some days for me it'll be really slow most the day then all of a sudden ill see a ton of batches around 4pm when the new shoppers are finishing up for the day. Even the good batches I do get it seems like they're heavier than before like multiple cases of water, etc. I guess I can't complain too much since I'm still making my money but they're definitely making it harder
Sometimes I wonder if it is the costumers that are not tipping or if it is IC taking that money and then making those double and triple batches.
Hi, IC shopper myself. I was waiting for a batch. 1 finally came up. Went shopping. Thing was, there was another shopper doing a batch that I did not see. Unless they had a higher customer rating of 4.92 being the reason they saw theirs first. Otherwise, yeah. I feel like they hold batches from other people.
@@aidenjames3455 there used to be frequent high paying single batches in my market. Looking back through my earnings history it’s cuz Instacart batch pay was much higher and not always customer tips. Highest batches I see now are $35 and it’s usually 3 orders together, and all 3 customers tip the default 5%. I don’t see many new shoppers. I believe the biggest issue as that Instacart batch pay tanked and at the same time they raised their fees to the customer to make up for loss of business. Because of that there are way less batches, and especially good high paying batches. I have pivoted to food delivery and luckily also have Cornershop in my market. IC only makes up 20% of my weekly income where it used to be the only thing. It’s a dying platform
@@gigaholicrex I depend on $30-$40 singles/doubles so if I stop seeing those I'll probably move on to something else
Thanks for sharing this, Jen.
Her response to the $7 batches was unbelievable. She definitely knows about this being a major outrage within the shopper community and she chooses to turn a blind eye to it, for her own bottom line. She "intelligently" deflected the question, but not so intelligently either because there is so much proof all over the internet about what the batch pay is really like nowadays.
I shopped for instacart maybe for about 6 months in 2021 and the pay was great. As soon as she took over, it all started going downhill. I stopped shopping for Instacart about the same time as you and I've been following you ever since to see where it is all going. Unfortunately, there has not been any sign of improvement so far. Looks like it is just getting worse.
I was even a customer but no longer am. I can't contribute to the success of this company that is the source of so much frustration for so many shoppers. I would usually shop for over $100, tip well, and yet, almost nothing makes it to the person who delivers my groceries. I can't encourage that. I used to also be on the receiving end of that. Not happening anymore!
If anybody asked me for advice regarding shopping for instacart, if anybody is considering it, don't even sign up. You'll be good for your first 30 batches and then it'll drop like nothing you've seen before. It's way better to sign up to deliver for Doordash, Ubereats and other delivery platforms. Even Amazon Flex is better, where you are guaranteed a certain amount of money after delivering X number of packages.
Again, stay away from instacart!
I love this comment, and agree! Thank you! 💛
Agreed. I stopped shopping for and with Instacart. I can’t believe all the surcharges charged to customers and how little the shopper takes home.
There are so many “flaws” in batch pay. I accepted a DELIVERY only 3 order batch. I did not look at batch pay just the total of $18 for 6 bags..each customer had 2 bags. When completed I see $5 was the amount compensated and the remaining was customer tips. I contacted customer care to request the additional $10. I did receive it…I could just imagine how many ppl they do this to!!! $5 per delivery is what should be paid and $7 per shop…3 full shops should be $21…period. I don’t take 3 shops because they don’t pay correctly.
A batch is a batch. 3 orders in one batch! That is how IC makes money. I tried getting a bump, for a double during winter weather advisory. Roads were baaaaaad. IC did not care would not give bump.
I did 3 shops 1 batch for $7 and that’s what made me not want to even do Instacart don’t pay enough at all. On top of the $1 being a tip included within the $7 🤦🏾♀️
I am constantly being shafted on a regular basis for not only my mileage but also heavy pay and I can’t even say anything because if I do I could get deactivated for asking for fair payment. I know things were bad with the other CEO but this woman is doing everything she can to maximize profits and minimize Shopper payouts she needs to leave. She has no fucking idea how her own company operates out here. The orders are pitiful and if you actually accepted them which some people do you’re making for five dollars an hour . And then they take away our regulars and give them to new shoppers? What kind of sense does that make? If you are connected to any of your Instacart customers take them off the shitty platform and shop for them privately if you can fuck instacart
Gotta find other backup gigs. I got cheated by Uber Eats and please believe I sounded off and complained to them about it (although they didn’t care and just kept sending me the same copy and paste messages). I figured they’d probably deactivate me because of what I was saying but I didn’t even care… I have other options. They never did deactivate me though.
I am a new shopper and I can tell you they are not giving new shopper Jack! Nadda! I made $$50 yesterday and $75 today! It bull crap!! Who ever started saying that is not telling the truth. I did one order this morning and sat in the parking lot and watch shopper after shopper go in and out of the store while my phone had nothing on it! IC needs to do better!
We want the ex CEO back
I’m a customer who uses the shipt delivery service. Instacart sounds horrible. I’m sorry people suck and refuse to tip. I use shipt because I hate grocery shopping. I always tip well since they are doing me a favor by shopping for me. I live only a couple miles from the store and place a couple orders a week. Sometimes it’s just a small order, with maybe 10 items, and some being multiples of the same thing. I tip at least $15-$20 for the small orders that take 30-45 min from the time they shop my order to the time my groceries are delivered. For larger orders I tip $25-$30 and at most they usually take an hour. Most of the time I tip my shopper more than I make an hour as a registered nurse lol.
Another thing I like about shipt is they now have an option for preferred shoppers. There are some shoppers who always try and shop for me, and I do prefer having them, so now I’m able to select a shopper as my preferred shopper and that makes it so they will most likely have access to my order first if they are available.
@@michellejd6363 I primarily do Shipt and I do like that we have the preferred members and member matches with people we have shopped for prior. But, with smaller orders, Shipt will bundle them with another order and the preferred shopper does not always get notified about the preferred member that’s bundled with usually a non-tipper because no one will take them after getting burned by not being tipped and yes we do track addresses for non-tippers and customers that low rate for no reason.
I think she is out and out lying. I haven’t done a batch in a month. It isn’t worth it!
She just lied the entire interview. Oh it's not representative then she says we are in line with industry average. Then she says well we show our shoppers earning before they accept, so it's their problem if it's low why did they accept it.
So pathetic
Then when the reporter says what if there no tip, shouldn't you include a tip included into the wage from your side. She says ya we do that (doesnt).
The funny part is with Instacart monthly membership people don't want to tip now since they say I paid for this service with my membership, so why tip. I am sure instacart pays the driver well so I don't need to tip for them doing their job.
And she says in simple terms. Uber etc underpay so I do the same.
Oh and by the way, the good paying batches get picked up by robots, so people can't even choose good batches cause we can't read because by the time we read and think batches are gone. So you either auto click, or you do massive item orders that take forever to fulfill and you drive to 3 people
Keep fighting the good fight JEN!
French accent and cheap as hel
l 😆
Thanks so much for your support!💛
@@JENontheGO how about Fidji Semo go public interview with you 1 on 1? Huh 🤔 because she knows you will go full blast with questions. Gloves off and she will try to downplay to represent and protect IC while she makes easy six figures.
I’m ready! 💛
I did one order and I don't know how these drivers stay in this business. A ton of time finding all the items then I get to the customer and they're not home and want me to wait until they get home. Needless to say, I left it at their door. After 39 minutes, I made $7. 🤯 I'll never do that again.
I saw this all day yesterday. I sat in the grocery store parking lots most of my day looking at these pathetic, underpaid batches with no or low tips and ridiculous mileage (most with two different stores to shop) stream through and I refused to touch any of them. I had to laugh because some of these batches came back up 4 to 5 times. Someone would take it and cancel it. When you see a batch multiple times, come through, that's a red flag right there that something isn't right. Even more concerning was that IC boosted the pay by a few bucks after it sat for a time, someone would grab it and then it show up again in a few mins., back at the normal pay rate. What the heck is up with that? They must think their shoppers are idiots. Yesterday was my all-time worst $ making day since a started less than two months ago and I stayed out longer than normal trying to cross the 100.00 line and it didn't happen. And on a side note, I'm fed up with miserable, ignorant customers who enjoy screwing with you, just because they can.
And most crappy ones that nobody wants…after a bit they add them to another crappy order. Two craps for the price of one.
Shoppers are idiots for taking these low pay jobs
One of my orders, the inventory the customer requested wasn’t there. I followed all instructions the customer gave-refunding certain items and making substitutes when appropriate. The lack of inventory wasn’t my fault. I dropped of their groceries exactly as they requested. When my pay loaded onto the app after delivery, the customer took away the $5 tip she had originally paid…….yeah that made me livid.
@@Amandalay06 Disgusting
@@Amandalay06 exactly that's another thing they can change the tip after. if that happens you are also screwed
Are any of you guys noticing an uptick in people saying they received "damaged" items or maybe missing items as a way to justify covering some of their costs of using IC. I am and some of them are also giving a lower rating to justify their damaged/missing item issue. The woman who I later learned did not tip in the first darn place (double order) reported a deli item as damaged....which it wasn't...and she gave me a three-star. This just sucks. I have gone down from a consistent 5 star to a 4.91 as of this morning due to these issues in the past month or so.
Because of this exact reason and I know the customer know it’s multiple customers got their items correctly I have fallen below the 4.7 I have never in six months been this low in ratings and now that is their excuse to give me seven dollar in $1.09 dollar batches that I don’t take I do not understand the rating system and every time I look at my batch payout every single tip has a line through it and it is lower than what it was when I excepted it it is constant damaged and missing items my ass!!
Did you notice when you do double or triple batches ,you only get paid one base pay?
Yes and it’s horrific!! 💛
When I first started with Instacart 4 yrs ago, they paid .40/item around $11.00 for the order delivery. It’s been downhill since then 🤦🏽♀️
Why would they fix it when they can lie, rob drivers, and news agencies can be bought with marketing dollars. She lied the entire interview
Yeah I was looking at screenshots of batche
Those were the days customers met you gleefully at the door with green in hand. Loved it.
Cornorshop pays per item too
It is becoming more obvious Instacart is prioritizing new shoppers over veteran shoppers. In a general sense of the word, it makes sense because new shoppers are more likely to take these low paying batches because they don't know better. Once you start wising up and become experienced and savvy, they phase you out and push the batches more to new shoppers. As long as they can continue keeping up with new shoppers coming aboard, they can continue this pattern. They treat their shoppers like porn stars, more attention is paid to the younger, newer ones than the "older been in the industry a long time" ones. As long as there are fresh faced new blood to exploit, they really don't need the more experienced ones because the more experienced you are, the more savvy you are and less likely to be inclined to be exploited.
Hey Jen! Thanks for sharing this clip of Fidji and allowing us, Shoppers, to be heard.
The $7.00 average base pay, no tip, is VERY common in my market, as well.
The straw for me was in the 2nd week of January, I accepted a batch that was originally a 50 item/66 unit batch, paying at $15 .78, with about 4 mile delivery distance. Now, you may ask what's the issue with that. The issue is that customer took advantage of me providing, what I consider "concierge-level, white glove" service, by adding on items. Not to mention, this included "heavy order pay" for 2-30 pack cases of bottled water and about 8-2 liter bottles of soda!!
This customer's order took me 2 hours and 26 minutes to complete! The longest a batch, or even multiple batches, has ever taken me to finish!! When all was said and done, the batch's total was 70 items/93 units. So, in doing the math, that totaled just $6.31 per hour. The absurdity!!
I took a photo of that cart, which was almost overflowing with items, as the customer continued to add on more and more. After completing the delivery, I provided my brutally honest feedback about my ordeal, mentioning the payout, no tip, customer adding on 20+ additional items, which added to my shop time.
That was the last time I did IC, as I know my worth. And to think that I just started IC-ing a month prior, in December. I was furious! As you said, if Shoppers stop taking these highly exploitative payouts, IC will come correct.
EDIT 04/06/22:
Before you comment about what I "shoulda done," please read my responses to the others in this thread. You'll find that I provide much context and USEFUL information to help you comprehend what I experience in MY market.
I also ask if you could kindly share details on the size of your geographic market, the average payout per batch, delivery distance, etcetera?
This will, not only provide me with pertinent information on why IC's compensation varies at length, from one market to the next, but other fellow Shoppers as well.
The more transparency Shoppers are, the more it helps the IC Shopper's cause.
Thank you in advance.
Can I ask what the minimum pay is in your city? I’m curious because I’m Sam diego it’s $18 guaranteed base pay from Instacart so even if a bath says it pays $7, if that batch ends up taking you 2 or 3 hours to complete then you’ll get $36 or $54 total once the adjustment is made for your time on the following week.
The no tip does suck but that’s on the customer. I don’t take batches wit “no tip” because that’s where you can end up making more than $18 an hour here in San Diego at least.
@@hopiechi1 Minimum wage is $10.50/hr if the employee is not offered qualifying health benefits.
I haven't seen anything about IC's guaranteed base pay for my area.
I accepted the no-tip batch, as I didn't think a customer would take advantage of a Shopper's time, effort and service, to that extent. It was a short delivery distance and a five minute drive home, as I was needing to hop on a Zoom meeting, with just barely making it with five minutes to spare. Other than that, I would not have taken that batch.
First mistake.Taking a batch for 50 items/66units for 15.78 should of been at least 55.00 that would of been or should be a little over 25.00 an hour.
You should not have taken that batch, that’s way to many items for that low of pay
@@romans003 I only took it for the convenience: last batch before 2 PM Zoom meeting, 4 mile delivery distance, 5 minute drive home from customer.
In my market, batches are on average $12-$14 for 40+ items and delivery distance from 5-12 miles. You'll hardly see a batch that's more than $15 and my market is about 2 million.
After listening to that interview and her lies, it's embarrassing to even be associated with this company. She's completely disengaged with the shoppers and only cares about herself. 👎 The last time I worked for $7/hr was my first part time job in 1998. Know your self worth and treat this as a part time gig. 🙌
All CEO lie. I worked for a fortune 400 company for almost 20years. In management too! We had to speak a clinical way and make no direct response. It’s the culture everywhere. She is the face of IC. You don’t relay on them to take accountability. Accountability Falls back to someone in less paid position and easily able to get terminated. That’s why I quit. The less emotion you have for this job the happier we are. Just do the best you can. And do what makes you happy.
She was honest. None of us are employees. It's up to us if we take a batch or not. When I look at a batch, I see the pay, the tip, the miles, and a picture of every item in the order. You know what I do when I see a batch not worth taking? Sit down, I don't want to shock you. I simply laugh and put my phone down. I never cry about the pay because I only take good orders. It's my choice. You don't get to complain about your own mistakes. Go get a job if you want better pay, benefits, and a future. Gig work is a dead end and will ruin your retirement because you won't be contributing to Social Security, and you won't be getting matching contribution from your employer to Social Security. Gig workers will be lucky to get $100 a month for retirement.
I graduated HS in 1999, I was making more than $7/hr while in HS in Ohio back then working at JoAnn ETC. as a cashier. In fact, all of my HS jobs, I was making more than $7/hr. I believe the minimum wage back then was $5.50. I was making more $ than my mom all throughout HS.
@@Sonofspam64 I never tip until I get my items
take as many customers as you can off of this platform
I'm a 50+ male in Charlotte, N.C. You are spot on. I couldn't even get support to tell me how many miles of delivery driving is assumed/included with that $7. The said it depends on how much effort it takes to shop the order. Such crap. They just keep changing things to exploit us. I never picked $7 batches up. You're right about enabling though.
Thank you Jen for this video. I have been saying this for years.! INSTACART Should require the customer to pay a service fee which will allow us to get more money. The customers are not being held accountable.People are taking advantage of the service because they use it numerous times and if they are not held accountable they are going to keep abusing the system! That is our gas.. driving to the store,and our time,walking up and down the aisles, standing in long lines, then driving
miles to deliver.. They should be ashamed of themselves!. I agree with you Jen, it has to make sense! And it should be no less than minimum wage. We are not living in a Third World country we are we have to settle for anything. If people keep taking these batches IC would never change! It’s not fair! Also, we don’t see a surge when the weather is inclement. That should not be! UBER surges when the weather is inclement and they understand that it takes a lot to do what we do. Show some appreciation for you our shoppers! Not just for the customers. If it wasn’t for the shoppers, there would be no Instacart!
This is less a customer problem than a businesd ethics issue. Instacart pockets for 2 customers but pays shoppers 1 batch plus mileage rather than two batches.
I saw a veteran shopper in my small area take the first batch at the drop this morning, it was $7 it was 54/88. She’s also very rude to everyone else that shops and I think she just took it as an “f-u” to all of us that were also waiting. I’m still dumbfounded about it
😭😭 aye let her break her car 🤣
She sounds moronic.
We have a few shopper like that in gulf breeze, Pensacola, one lady shopper thought she could challenge a couple who were shopping together, they told her to mind her business, I totally agreed but did laugh 😂
What's really funny is that the people in the store, the employees, are probably making better money, getting benefits, and not only paying into Social Security, but also enjoying employers matching contributions to their Social Security. Most shoppers will pay little to nothing into Social Security. It'll be hilarious in the future when these store employees are comfortably retired, getting a few thousand a month in retirement, while gig workers will be getting $40-50 a month, still sitting in their cars waiting for orders because they can never retire. I hope I'm still alive so I can laugh at all the sob stories of 70yo shoppers, living in parking lots, because they were too lazy to get a job.
@@Sonofspam64 this comment is fucking worthless. Glad to see you think it’s funny that people are struggling due to corruption
And… lets not FORGET about the DOUBLE/TRIPLE ORDERS that pay 7.00 still even though it 2/3 batches. They should pay for both equally. I could go on and on!!!
You are suppose to be paid for each shop and deliver. If it’s going to 2-3 addresses but. How many are you asking for that pay? IC is a huge company and they will get away with what you let them. Keep taking the small batches and they will keep putting them out there. They know someone will either not know or will believe its ok because the customer will leave a big tip or believe IC cares about you. ITS A BUSINESS NOT A JOB treat it as such
I want 21 for 3 orders
Jen thank you for sharing this. Shoppers, please stop accepting these orders. Instacart please pay us what we are worth!
She's said she wants to take over Amazon oh please.... u cannot even fix the problem of instacart stay on your comfort zone leave amazon alone. Take care of ur people first. "VETERAN SHOPPERS "
She totally evaded (did I spell that right? )the question. She needs to go on a ride along with an Instacart shopper to see what we go through. It probably won't change anything but I''m sure she's aware of what's going on.
Thank you, for taking the time to make this video, and understanding that yes, we are getting under paid for our batches. I typically will not take these batches for $7, and no tip. If a customer cannot tip, then you shouldn't be using the service. I do feel the CEO, doesn't understand that we are getting under paid, and I don't feel, she won't, until, we as her employees speak up. It's sad to think, that she doesn't want to make her employees more happy, or get more employees. But as long as she is making the big bucks she doesn't care, which is really sad.
I’m in Memphis, Tennessee. I wish I could post screenshots of some of these ridiculous batches. I don’t know who accepts these batches, but I wish they would STOP! $8.20 to pick 46 items (72 units). $10.31 to pick 50 items (57 units). $9.93 for 2 shop and delivery orders 40 items (56 units) and on and on. I have seen late night orders for drug stores in the area with $7 pay offers, but after several minutes, if no one accepts the order, the pay increases by $2. So, it goes up to &9, then $11, then $13, then $15 and I will accept the order at $17, but I usually get a message that another shopper accepted the order before it gets to $17. Also, often when I can’t find an item, the app will say the customer requested another item that is totally ridiculous. For instance, if a customer wants beef ribs, they won’t request pork ribs as a replacement. This takes a lot of time trying to find out what the customer will actually accept as a replacement. I accepted an add-on while in a store once. The add-on was 22 minutes away from customer A. This information was masked. So, I don’t accept add-ons anymore. Last Sunday, I accepted an order that showed pay was $22.50. It was at Sprouts Farmers Market. Several of the items on the order were not available. I try to find replacements because pay usually goes down when an item is refunded and not replaced. It took close to 2 hours to pick. Then, I had to stand in a long line to checkout. The delivery address was 22 minutes away. This was not shown before I accepted the order. This was unfair. I contacted support to ask if the pay could be increased and was asked a lot of questions by the agent like couldn’t you see this or that before you accepted the order? I just wanted to know if I could be fairly compensated for 3 hours of my time. I could go on and on. But, I will stop here.
If a shopper accepts a 1000 item batch for $2 and 500 miles, it's 100% the shopper's fault, of course this is an extreme exaggeration. But 50 items for $7 is extreme enough for me.
And don’t forget they are now pushing multiple store, multiple customer orders, for near the same batch pay. All so they can pay even less than the $7 batch per customer. If it were honest/fair, all 3 customer batches should be $21+miles+heavy pay/boost (if applicable) and customer tips, but they can’t even do that.
Thank you Jen. Keep up the good work 👍👍
Best advice out there! KNOW YOUR WORTH!!! Well said...and 100% true...don't settle for less than the best....
They will never stop taking the seven dollar batches because Instacart will never stop on onboarding new people that don’t know any better. Why do you think they opened the waiting list when there’s already too many shoppers? It’s all by design to get their seven dollar batches completed
If ppl knew about stank orders... doordash had nothing but 4 dollar orders and far away destinations. It's the same difference when I just signed up to instacart. There are orders w 2 items for 4mis for 30 dollars but orders w 30 items 1mi for 15 dollars??????? It's best to multi app.
I was blown away by watching this video and listening to the CEO of Instacart that is pathetic pay and they don’t care at all about the shoppers this is why I left the company two years ago especially because of that tip baiting and the bots that were allowed to be used to snag the good orders I am ashamed of Instacart
Great video thank you so much for sharing 🥰🥰🥰🥰🥰
Thank you for posting this!
I don't see the $7 batches lately, but I was. Now I typically see batched orders, for as little as $12. Plus multiple store orders, which end up paying you very little, if you don't pay attention.
Fidji is WRONG!! I started a survey shortly after the interview was posted . . .
Fidji (and Instacart in general) is VERY careful with the words she used. Fidji says that Shoppers prefer flexibility and ***suggesting*** Shoppers prefer flexibility over pay. First off, it's NOT one or the other. Second, she's WRONG!
I did a survey in several online communities asking the question that Fidji WILL NOT ASK. Do Shoppers prefer flexibility or pay? Over 450 people responded and while the survey won't meet scientific standards, the results are SIGNIFICANT!
Flexibility about 7%
Pay nearly 93%
Fidji is WRONG on BOTH accounts. Shoppers prefer pay AND flexibility.
Thanks so much, Daniel! You KNOW! Keep up the fantastic and important work! 💛
Hey Jen thank you for all you do. I have seen this whole lot interview and she never answer one question with a bit of truth. I have quit shopping since last October 2021 because I could not make money with all the $7 and $9 batch pay orders and 90% do not have a tip and most of the time the distance to deliver is any where from 12-20 mile and also a double or triple batch. It is very uncommon for me to see a single batch anymore. I think she is so disconnected that she doesn’t even know the truth.
Hi Angela! Thank you for your support! She is absolutely disconnected! 💛
Thanks for using your voice to support your fellow shoppers ❤️🙌
You said alot in this video...Thank you for sharing ❤
That CEO needs to start working as an Instacart shopper.
Gas is basically $5/gal. Just assume its going cost a min of one gal of gas per order..
Now you've got $2 and you haven't even started shopping/paid taxes/other vehicle and operating expenses etc..
..Shoppers generally need to stop taking anything under $15-$20..
..Take things that pay in the $1/item range ($15min)..
..Pay attention to how far away things are, aka is that 20mi split up between 3 orders around town?, or is it a single order 20mi to the middle of nowhere..?
..I would say not to take doubles or triples (until they are counted as such towards promotions), but they've made that almost impossible where I live.. seeing a single order (thats worth taking) is like spotting a Unicorn anymore..
Obviously there are exceptions to all of this, and location matters, (where I live avg rent is over $1,800/mth and fast food pays over $20/hr, so my expectations are a little higher than most areas.. yet I still see $12 orders, that will take over an hour of just drive time alone, get swooped up the instant they pop up. No idea why??)
Shoppers need to simply assume that every order is going to take a min of an hour and use a gallon of gas. And as "Independent Contractor's" we need to make well above min wage because we are responsible for our own taxes, we provide the vehicle, etc. 7$ wouldn't be worth an hour of my time even if they provided the vehicle and paid for gas! Demand better!
Gas is almost 7.00 here in southern California
Great job!
I really like how you changed the inflection in your voice, when you read the comments from the shoppers.
It's obvious, she has never worked a day in her life...
So is it .60 per mile? So if a customer is 9 miles away, that’s $5.40 in mileage and $1.60 for getting let’s say 56 items (88 units) and then often you see “no tip” I’m still trying to figure this out.
It's .60 cents a mile after 5 miles below 5 miles its automatically 7 dollars and that's it
When mine say mileage included..it doesnt
Mileage is included in the $7 batch pay. Which doesnt make sense..it should be $7 plus the milage. But IC isnt doing this in.my state of Idaho
The last time I shopped a third of the items weren’t in stock. It took so much time to communicate with the customer to get replacements that it wasn’t worth it in the end. I switched to food delivery and made more money with less stress.
Thank you for the accuracy on this post I am making another video about this too especially since seeing a girl say she makes 20k a month and it’s bringing in more shopper and making less work
All you see is $7-$8 dollar batches it doesn't matter how many items or how much the customer tips either I've seen 100 item badges going 25 miles and all instacart will pay is $7 they are an absolute joke and they are criminals
She just lied the entire interview. Oh it's not representative then she says we are in line with industry average. Then she says well we show our shoppers earning before they accept, so it's their problem if it's low why did they accept it.
So pathetic
Then when the reporter says what if there no tip, shouldn't you include a tip included into the wage from your side. She says ya we do that (doesnt).
The funny part is with Instacart monthly membership people don't want to tip now since they say I paid for this service with my membership, so why tip. I am sure instacart pays the driver well so I don't need to tip for them doing their job.
And she says in simple terms. Uber etc underpay so I do the same.
Oh and by the way, the good paying batches get picked up by robots, so people can't even choose good batches cause we can't read because by the time we read and think batches are gone. So you either auto click, or you do massive item orders that take forever to fulfill and you drive to 3 people
@@VirtousStoic you're absolutely right my friend just the other day I had a $45 20-item come up I hit the accept button and then it said something went wrong you know what went wrong a robot snagged that's what went wrong I have told instacart about this several times and I also heard from the produce manager and one of the grocery stores I shop in that a couple of the guys come in there bragging about their robot and how it steals the batches car says they have something implemented to where they catch these illegal Shoppers doing this I think they're full of s*** myself
I really hope they add $ to the base pay, its ridiculous! Has anyone seen the extra. 40 for fuel surcharge yet? I haven't. Also, I didn't get extra time on a batch when a customer was adding items, and it hurt my score :( I would think a customer would increase your tip for doing that, but nope! Ugh
I haven’t seen the extra yet.
Yeah I was told from support when comes do add on your pay will go up but that’s a big lie . And I got a email that apparently we can call support on our app again but that’s a lie , I’m still having to waste my time messaging support.
I haven’t seen any extra pay on the orders. Apparently that whole notification was a lie. Cause all the batches still start at $7 unless there’s heavy order pay. Even then it’s usually no more than an extra $1
When customers add more items. I politely message them and let them know this will delay your delivery in addition we have a set time for the pickup. I have gotten a lot of people shocked. They can add a max of 10 more items. I do however have a mentality of being transparent with my customers. I use lots of happy face emoji when I say this lol. And to be honest when this happens I quickly review any replacement and if they don’t have it I refund it immediately. And yes that means their not getting their full order exactly. I always bring it back and let them know about the time crunch. Most people understand. Their always shocked though. It hasn’t affected my score. Now I did have a lady with 6 items and than she proceeded to add 10 more. I canceled that batch immediately. Spoke with chat and they paid me the full amount. I was super nice though.
I haven't seen the fuel surcharge yet. I agree with your comment, the customer adding items and the time stays the same.
Hi Jen thanks for the info really appreciate it. I remember one of your video you talk about shopper getting block from Costco i remember you said when one chatted instacart customers service i should ask to be connected or transferred to another department. Please did you still remember the department? Thanks so much Jen 🙏
Where it says we get paid 40 cents km in Canada is that included in the 7.00 or do we receive it over and above
It's not like we're going to a restaurant just to pick up a bag of food we actually got to go into the store and work hard we got to lift up water and all kinds of different items on top of dealing with Replacements and refund and then on top of that dealing with customers that like to commit fraud on top of that dealing with an InstaCare that don't even have a phone line it's unreal I wish we would all just stopped working for them and teach them a lesson
Right what happened to the pledge that Instacart was going to reinstitute a phone line support that was bullshit too.
How embarrassing for her. I had to get a more steady job in July 2021 because IC in my area was just plummeting in batch quality and payout. The more I watch your videos, the less I want to engage with IC. Definitely will not shop or use this service for my own grocery needs for someone who is so greedy that they can't even provide liveable wages-especially with the insane gas prices.
I have been an Instacart customer for 2 years and had no idea how poorly its shoppers were paid until watching them on UA-cam. It might be helpful if the customer was allowed to see the amount their shopper is paid for their order to adjust their tip accordingly. Also if we could request repeat shoppers we know provide excellent service. Thank you.
Yes!!
I also have to laugh at the guarantee emails for example deliver 6 batches guaranteed $54 dollars I guess that was for the ones who would take 6 batches at $7 and think wow Instacart is paying me $12 more they must care about me.
What drives me nuts are these people who will take $7 batches with no tip. Stop! My goodness. Know your worth. Your time is money, don’t waste it on a literally illegal, unethical wage.
Simple solution. Hey Shoppers, DO NOT accept low paying orders. The shoppers complaining about how they accepted outrageous low pay orders is really tiresome. If people are dumb enough to take them that’s their problem.
They are exploiting the new immigrants who are from countries with $5 an hour pay, to them 100 items at $18 is not that bad , insta knows they’ll take them , it’s so wrong !!!
No matter how many times we say this, some shopper will justify taking a no tip order for some convoluted reason. It’s an easy shop, I can do it quickly, it’s better than doing nothing. No, no and no. The reason this won’t change is because shoppers don’t stick together!!
I only take $8-16 if it’s low items. But a bunch of items and no tip or $2 is outrageous and plus if IC is dead . People will have to accept anything
@@ddtor2746 That's a stupid comment
No Tip No Trip!!
seriously what shoppers is she talking about? . I learned a long time ago that if you are excepting $7 batches with no tiP and are ok with it then you seriously need to reevaluate your worth. I know my service is well worth more the $7 an hour now hopefully the shopper did get a cash tip upon delivery but that's another lesson I learned a long time ago and that is not accepting any orders without a tip. Customers that want to give a cash tip upon delivery should put .42 in the tip field.
look mrs. simo your company tacks a hefty 10% to every item the customer chooses. not to mention the delivery fee and service fees you charge customers. If it wasn't for us shoppers your business would crumble. Do the right thing and pay shoppers their worth. wake up from your delusional state and get out there and actually speak to your shoppers personally instead of listening or reading stats from your team. And for the love of God and all things good Give your shoppers a dedicated line to be able to actually talk to a support member because 99% of them are from INdia and dont understand what I am texting to them. its a waste of my time trying to explain in words they understand what i need supprt about. furthermore i hate having to repeat myself when an agent is assigned to my chat because they never ever read what i have already typed . time is money in this industry. support needs to tighten up. you need to hire more trust and safety people. i just the other day got a message stating that the rating and report of items missing was removed from my profile. the report was done a YEAR ago and is just now being removed . give me a break!
What is the average tip percentage? Does it vary by the number of items or the weight?
The interviewer was very weak. The question should have been simple. How much do you pay per item picked. How much do you pay per heavy item picked. How much do you pay per mile for delivery. If she asked me such a weak question, I would have answered to my advantage.
That is because this was staged!
A 51 item order last summer would've earned me over $30 just this past summer. I am not mad for jumping ship when I did. This woman is such a liar.
I agree with Jen, STOP TAKING ANY ORDERS that are not paying fairly for items and miles BEFORE the tip is even a though. It isn't up to the customers to make sure shoppers earn at least minimum wage.
Great production
💛
Do the surveys at the end of a shop affect what types of shops are offered to me???
She is embarrassing. Not only is the batch pay ridiculous but so is their rating system. Low ratings with no issues reported and being held responsible for low stock, shouldn’t be allowed. We’re getting “punished” from all sides working for them.
Someone please explain to me how she didn't answer the question? Instead of saying yes we need to give the Shoppers better pay and take care of anybody that's using a robot illegally we're going to pay extra for mileage because of the gas prices because we really do care about our Shoppers did anybody see that or am I blind??
Really?
WOW.
I Actually got a phenomenal batch last week! It was $199.99 payout! Instacart paid $12 the customer tipped me $177.00! For 91 items and 101 units
I stated this fact from the very beginning I saw the evil in her eyes and smile for the first photo-op. The VERY day she took over on Aug 01, batch pay dropped 50% suddenly. The agents were flooded with the questions of fair pay and then Instacart started to apply authoratism, threats and false reports to shoppers acckunts. Now, even though the experienced shoppers are careful to do batch that benifit them, even they have started to slowly overlook the tip piggyback riding of Instacart because contacting chat is a waste of time. Sometimes I think if they've intentionally dumbed their own agents to aggravate shoppers.
Everyone was on a defending train for her initially and now they realize the true reality of it. Its Shoppers fault mainly for letting this go that far because of their own greed! I'm pretty sure the same experienced shoppers started to look to refer people when Instacart threw a carrot in front of them. Now cry me a river?
The change starts from within first and if shoppers own core is selfish (read about shoppers snitching on shoppers) and greedy, then why expect something else from the Instacart???
There's not even a minimum payment, some single batches start at five dollars plus. They shift around the goalposts all the time.
By the way simi's not out of touch, she's doing what they do. Please.
She just lied the entire interview. Oh it's not representative then she says we are in line with industry average. Then she says well we show our shoppers earning before they accept, so it's their problem if it's low why did they accept it.
So pathetic
Then when the reporter says what if there no tip, shouldn't you include a tip included into the wage from your side. She says ya we do that (doesnt).
The funny part is with Instacart monthly membership people don't want to tip now since they say I paid for this service with my membership, so why tip. I am sure instacart pays the driver well so I don't need to tip for them doing their job.
And she says in simple terms. Uber etc underpay so I do the same.
Oh and by the way, the good paying batches get picked up by robots, so people can't even choose good batches cause we can't read because by the time we read and think batches are gone. So you either auto click, or you do massive item orders that take forever to fulfill and you drive to 3 people
Girl PREACH!!! ♥
And with gas prices rising I'm going to be more particular on what I take gas rise taking orders that do not have any tip it is not worth it I have not really experienced it all that much I think it is greatly in part of the area that I cover. But I am always going to keep that in the back of my mind if I do not like a batch order I'm not going to take it. And as a personal note and Jen keep up the good work I appreciate what you do for us as instacart shoppers
She's a joke. It's getting so bad here the higher the gas prices the worse the batch. Let's give them a 45 cent bump are people just that stupid to think 45 cents a batch is worth taking it gas Is $5 a gallon and ur giving 45 cents ur so great u care so much for us don't u. She makes me 😫...
She just lied the entire interview. Oh it's not representative then she says we are in line with industry average. Then she says well we show our shoppers earning before they accept, so it's their problem if it's low why did they accept it.
So pathetic
Then when the reporter says what if there no tip, shouldn't you include a tip included into the wage from your side. She says ya we do that (doesnt).
The funny part is with Instacart monthly membership people don't want to tip now since they say I paid for this service with my membership, so why tip. I am sure instacart pays the driver well so I don't need to tip for them doing their job.
And she says in simple terms. Uber etc underpay so I do the same.
Oh and by the way, the good paying batches get picked up by robots, so people can't even choose good batches cause we can't read because by the time we read and think batches are gone. So you either auto click, or you do massive item orders that take forever to fulfill and you drive to 3 people
@@VirtousStoic what the lady should have done is threw quite a few of the instacart orders up there on the board with 55 items 85 units for $7.32 and said is this a fair wage and would u go shop for an hour and deliver another half hour to an hour for that $7.32. What a joke interview and what a joke Fi is...
@@FearlessGranny oh if she did that her acting wouldn't work. Do you think Bloomberg cares about people. It's all a sharade for marketing to make Bloomberg seem on the side of the people. Bloomberg is a finance driven stock market driven enterprise. It's on the side of the upper echelon
Yeah we can see the batch transparency when it's a single order, but so often Instacart will group a no-tip order with another order that has a decent tip, thus getting away with unloading the crap order on an unsuspecting shopper!
Stopped shopping a while back and kind of miss doing it because it was extra money and provided me exercise while getting paid for improving my health. Sadly, the pay got so bad that I had no choice but to give it up. These days, I pay the small amount of money to have Walmart deliver to me because I refuse to deal with Instacart and their complete nonsense. I hate instacart even after all these months and worship shoppers for all the turmoil that this very sadistic company puts them through. I've got no respect for this low life CEO and hope she gets what is long overdue.
I love how you mention she didn’t even pause.
Imagine if the robots that steal high pay batches (which has been going on from launch) aren't shitty drivers. But the company itself makes fake batches with high pay then removes them, to make you think hey drive more and you may get lucky
Some programmer should look into this
Somebody needs to investigate this, it could make a big story on the news. If anyone is tech savvy look into this
Bald face lie. I agree. 💛
Instacart needs some restructuring at the top. It’s embarrassing to say you work for them at this time. Pay lower than minimum wage. It’s insulting to bring up 70% of the workers are woman with children, then offer less than minimum wage while charging the customer more. I will stick with DoorDash, they need to increase pay as well, but at least they send jobs constantly.
You are great! You don’t miss a BEAT!!!
Ha! Not sure about that, but thanks so much for your support! 💛
It’s been months since I accepted any batches because of the $7 and I live in Atlanta I took this job to make some extra cash on the side. They sent and email the other day offer to make $280 for the week. If the batch is not paying $15 it’s a no for me.
Same sis, I’m in Atlanta too. I didn’t work for 2 months because the batch pay is so bad in this market. With rents being $2k a month and gas at like $4/ gallon… I wish I would accept anything paying less than $20 for an hour of my time.
Jen, what do you think about the 2 store shops? I think it's ridiculous, I won't take one because I won't risk the customers groceries going bad.
It’s terrible! 💛
The shoppers that take the $7 crazy batches are the drug dependent shoppers they hire . I’ve seen them shopping looking like transients. This needs to be addressed.
YES!! I know this an old comment but I was shopping last weekend and this older transient tweaking lady had her cart in the middle of the freezer section running all around the store looking for items and shoving her phone in stocker’s faces. Ridiculous
Good for you..exposing the truth!👍👍👍👍
U all should boycott!!against instacart
Hey Jen! I’d love your input on instacart’s recent updates regarding the new 2 hour tip access window and fuel assistance.
Who is she to Instacart
Crazy how’s she’s just flat out lying and deflecting!!!! I’m leaving gig work full time because it’s not working for me anymore and instacart isn’t doing anything about it and o don’t think they ever will! The flexibility was awesome, when you could actually take good orders and make the money you need. This company is so greedy and if they don’t change and begin to care about the backbone of their company, I hope they crumble!
Check out dumpling 😉if u love gig work. Takes a lot more work to get/retain customers but might be worth checking out!
How did she become the CEO? Where was she before?
Facebook
@@whymindsetmatters really? I thought that was Cheryl something. But if she came from Facebook, that would explain a lot.
@@whymindsetmatters the psychopath exploitation heaven for Zuckerberg alike maniacs
I have deleted the app after working off and on since 2017 with IC. $7 is absolutely typical.
Instacart used to give me the miles of orders starting from where I was parked but now orders say the miles from the store to customer only…an order Can say 2 miles but the store is like 4 miles away from me…
I went to Redmond Washington Costco today one of the wealthy areas and it took 1 hr to see a $50 batch the rest every single one were garbage pay and even the one i took the instacart portion was low. A shopper is a luxury service just like a massage therapist, or someone who cleans your home. I don't understand why shoppers are so desperate.
Let's keep in mind that the CEO is only doing what we allow. It's supply and demand. And Figi shouldn't be ashamed. The shoppers who take those batches are doing this to themselves. IC will only respond to PAIN. Pain in the pocketbook is the only thing that will change things at IC, not complaints. Shoppers have the power to inflict such pain.
Exploiting people is NEVER ok and she should be ashamed, but just her you lack empathy. You'd rather blame the people being exploited than the people doing the exploiting.
@@roll2134 Since I was one of those exploited I fail to see why you've passed judgment by saying I lack empathy. Figi is asking shoppers "Who will work for free??" and some shoppers are actually standing up saying "I WILL!". It's unbelievable isn't it??? That's not exploitation. That's getting something expensive for a bargain and EVERYBODY loves a bargain. When Figi asks that question, she should hear crickets. But she doesn't!!! I'm urging shoppers to stop selling themselves for cheap. That's not blaming the victim. It's showing the victims how powerful they are and urging them to use that power.
@@thodgecad5372 You're being disingenuous when you say you were exploited. Just like the old time sweatshops these gig companies prey on the poor and the desperate. Moms, many of them single as well as poor immigrants make up the bulk of shoppers. No one is happily raising their hands to accept the worst batches. It's mostly newbies and desperate shoppers who have been sitting without work (gig companies are notorious for saturating markets with drivers).
The fact that you'd try to compare shopping for a bargain-priced TV to paying vulnerable human beings pennies on the dollar for their labor shows you have no empathy. The shoppers are lucky you aren't running the company because you'd make Fidgi look like a softie in comparison.
@@roll2134 I'm sorry that you feel that way. I'd rather empower people than feel sorry for them. I applaud Jen's efforts. But IC will never change until the shoppers give it PAIN by saying NO to this treatment. Others have stood up. I think it's time for us to do the same.
@@thodgecad5372 It's not about "feeling sorry" for people it's about putting a stop to exploitation. Telling people to quit doesn't "empower" anyone. Zillions of drivers quit every year. Massively high gig work turnover rates have done nothing to stop the constant pay cuts because for every driver who quits more than one immigrant signs up and takes their place. Only the government can put a stop to the exploitation.
Thank you for this video, I’m in Canada and the batches are disgusting. The fact that she is ok with paying anyone 7 dollars for any batch shows she is very disconnect. I’m very disappointed with instacart.
What is the tyical base pay for an order with under 20 items and no more than 20 units if the cost is between $35 and $45? As a customer, I am afraid to order more or order heavier things like drinks as I am afraid my order would get cancelled because no one accepts the order. I add in a 10 to 15 percent tip (flat amount not from the percent suggestions) so the shopper loses nothing if an item is out of stock and there is no replacement available. I do not like in app tipping but I know no one will accept the order without one but I always add in an extra cash tip at time of delivery as well.
Do you think people should go do spark if instacart is not worth it with the pay??
I signed up for instacart 2 months ago and have only done 2 orders because of this. We deserve better
Some shoppers get guaranteed earnings promotions like for example "complete 5 batches today for $100 in guaranteed earnings" this helps get the low paying orders done making each order worth $20 plus tip as soon as the 5th order is completed .
We are a vet shopper, both me and my husband. It feels like we are shadow banned, hardly seeing no batches, seen no costco drops for the last week or so.