Problem is many of these frame flex repairs aren’t holding up over time. Saw several videos of owners confirming this. The Momentum’s seem to be the worst
After watching so many video's of so many different manufacturing problems seems like a viral infection in the R V world . I would never buy one of any brand period life is to damn short to put up with such incompetence in every aspect of the problem .Happy R Vying you guys stay safe and happy trails.
Looking at a Grand Design and seeing all the video's and complaints. Probably not. Hope you get a long time out of it after being fixed and many memories.
So, great you got these things fixed, however, this does not bode well for the original "Design" of the frame. So how man other units have the same issues...Engineering problems?
That whole there's nothing wrong but will still fix it as a courtesy thing always cracks me up. That's basically them just weaseling out of taking responsibility for a problem.
Does anyone make a good reliable rv anymore? I thought GD was decent but missing bolts and all the steel they needed to add is somewhat worrisome. I was planning on upgrading my 2007 Jayco but from what Ive been reading and watching there just seems to be too many issues out there will ALL the manufactures, and Liebert frames which many manufactures use. And Jayco the family owned business is now owned by a huge comgloberant, Thor Industries. I think I’ll keep my old Jayco for now and wait and see who can produce a quality unit or maybe I’ll just give up.. We’ll see.
I honestly wonder if anyone else (without their own UA-cam channel) would get the same kind of service? I'm very happy you're back on the road but it's hard not to think as I am about this.
There were many rigs there for various repairs at the service center. As far as I know, we were the only ones there with a channel at that time. Others stated the same though, that they recieved repairs they did not request or know about. The Grand Design service center does seem to repair everything they find no matter whose rig they are working on.
I find it quite odd that they let you film but then later told you that you were not allowed to use it. What did they think you were filming for? They knew you were a UA-cam channel. Makes me wonder what they are trying to cover up
Right! They let others use footage of their repairs in videos but you're right. There's something they don't want seen with our repairs. Without video transparency, they are leaving themselves open for speculation.
@@Kylerinsandiegoexactly, liability issues from less then construction. Sad when you see the cost of these things. Happy to hear they honored it. We love our GD and had a roof issue that was no questions asked repaired. Overall we have confidence in GD and would purchase again.
You guys are happy because they exposed and repaired all the things they should have done in the original manufacturing process? Can you imagine what these repair guys must think of the stock manufacturing? For you to be happy that you bought a POS that was refitted to be what it should’ve been in the first place is…well… can’t imagine the surprises in store for you in the coming months… happy trails‼️👍
anyone that buys a RV and thinks you are not going to have issues are delusional. Traveling up and down our roads will make anything crack. So, saying someone bought a POS is ridiculous. If you have nothing nice to say keep your mouth shut. Have a great day!
Odd that they said everything was within spec, yet, "as a courtesy", practically rebuilt the front end of your trailer. Me thinks they just didn't want to admit that your trailer frame had failed.
As my wife and I fifth wheel shop we keep hearing how great the grand design is and there customer service is amazing. We finally settled on a lay out and have despised to buy . But after watching your video we are thinking about going over and checking out alliance .
Thank you for posting this and the follow-up. We have a 2022 310GKR and are headed to Elkhart factory for repairs. Have broken all lower filon trim screws on door side, screws keep dropping from somewhere near closet, closet does not close when rig is leveled, and we keep blowing Goosebox pressure relief valves. After watching your videos, I went out today and checked the decals. Same wrinkles but opposite side. We had a major suspension breakdown in Glacier National Park (6 of us with the 8K suspension upgrade). Christine has been marvelous to work with. Hoping we get a similar resolution. Dexter and LCI refused to cover the suspension issues. GD covered it all when we were 2,000 miles from home.
Thanks for this video. Our RV was in the Alliance RV factory in Elkhart for almost 3 weeks before we even got our first update on what was being done. By that time they had only just started working on it and we had a scheduled delivery date just like you. After 3 weeks they agreed to buy it back but not before trying to bribe us to take down our UA-cam video that detailed all the problems we had. Glad to hear that Grand Design did better by you guys!
I apologize for all the rude, mouthy people that have no manners in the world. It's really quite a shame that people can't share their thoughts and ideas without being so immature and ridiculous. We really appreciate this video. We are shopping for a fifth wheel for our full-time home, so we are grateful to you for taking the time to share your experience.
We are looking at a small GD imagine for our son to be retirement so I am very glad I found your channel as it gives me some hope that if something fails, GD will have awesome customer service. I am so very happy they fixed your issues and I hope they continue to help others too. I have looked at so many other trailers and slowly ticked them off my list. I almost clicked GD off and then I found this hope. Keep letting us know how things turn out.... Thank you so much and I am very happy they fixed your home...
I have a 2 year old Grand Design Travel Trailer that so far has been great. What little interface that we have had with GD has been great. I am so glad that Grand Design fixed your problems and then much more. You didn't buy a 5th wheel you bought a Grand Design and they cam through for you in the end. The lesson here is keep pushing until you get the support you need. GD knows their product and is best suited to fix your problem. RV dealers are overwhelmed and cannot do work in a timely manner if at all. Maybe one day this will improve but for now....
I own a Grand Design fifth wheel model 320 MKS made in 2021. Customer service does and good job taking care of my few issues and questions. I called G D customer service about one of my support plates bending at the driver's side slide out and told them how I straightened out the bend and added extra support to the plate. I then told them about your last video on your issues on your trailer and suggested very strongly that G D better take care of your issues because their reputation was on the line and bad press can really hurt the brand name. I also suggest to you and your wife attend a G D rally . G D sends technicians to rallies and have good Q and A sessions with good info. P S. I have been repairing trailers professionally for 44 years. I bought G D based on my past experience with C S for my customers and I liked G D workmanship.
Thanks Mike! I believe our experience has been noted and taken care of internally which was our main hope. A product is nothing without the initial customer service and we really hope our experience was just a rarity. We too love our GD. Thank you for your comment and thank you for watching.
All that extra steel they welded in was not a "courtesy". MANY of those frames have cracked so badly, in the exact same area of your repair, the RV was unsafe to haul down the road. They were covering their corporate butts.
Great informative Videos! in May of last year, my wife and I purchased a new 2022 Momentum 398M. We have had so many issues with this trailer but, GDRV has warranty covered most of the issues. My original list of problems contained 33 items! My second list contained 8 additional items. Our biggest issue has been with the authorized repair center in our area. The trailer has been in the shop for a grand total of about 6 months. We are hoping that GDRV will take care of us like they did you guys. That's awesome that they fixed items that were not on your list. Makes me wonder if ours has many of the same underlying problems. On that note, GDRV has authorized the complete replacement of our generator door and frame. The only way we can latch it is to firmly push the door to the right. The service center destroyed the bottom of the frame and seal when installing the generator. We have Liked and have subscribed to your channel. Your videos are very well presented. Thanks!
BTW...we also had screw heads popping up through the linoleum in the bedroom. GDRV authorized that repair. However, we've found a couple more in the last couple months. 😟 Our floor in the bedroom is also creaking and getting worse. The repair facility foreman told me that he talked with a contact at GDRV and was told that this behavior is "normal wear-and-tear". I don't believe that because we've only used the trailer 4 times over the course of this past year.
Sorry to hear of your similar issues, but we're glad they have stood behind their warranty so far. Those screw heads working their way up underneath the vinyl unfortunately seems to be a very common issue after talking to many of our viewers. We started noticing the screw heads after 6 months and 8k miles into ownership. I wish they would solve this problem across the board. Thank you for the sub and watching! Good luck and safe travels!
Thank you for sharing. There was a comment that basically said Lippert does most of the frame for the RV industry. I have even read about pull behinds encountering frame problems as well. I am really glad to hear after a shortish battle you were able to get the problem fixed and that they went above and beyond to really give your beautiful rig a thorough going over and fixed unknown issues. We really love Grand Design products. I hope for ALL RV manufacturers Lippert can get back on track with a QUALITY frame. Sorry for your down time. Safe travels. Looking forward to more of your posts.
We are about to purchase our 2nd Grand Design. It is our first fifth wheel. I appreciate this video as it gives me confidence that if we have issues, eventually we can get them fixed.
Think I would wait on buying any fifth wheel right now ! Lippert makes all the frames on fifth wheels, my opinion if Lippert built these frames for grand design and did not consult with them on the structural integrity and service life of these campers then they most certainly didn’t consult with other builders!
Im glad it worked out for you ...Im going through a MAJOR repair under warranty with another manufacturer caused by frame issues ...plural ... Its been a real P.T.I.A. .... Im impressed they did all that work in 11 days !!
Glad you got everything fixed including the stuff you didn't know about. I'm also glad you posted the videos to bring the problems to light as others have done. Sad part to me as a mechanical engineer is these issues shouldn't be happening at all. One RV with frame issues is one thing and deserves a microscopic look to see what happened but multiple RV's with the exact same problem should initial a change in their structural department (or Lipperts) to stop this problem. Eliminating the problem is less expensive and less damaging to your reputation in the long run than continuing to build frames that will fail. One of these days one will fail catastrophically and someone will get hurt. I understand wanting to keep RV's as light as possible however, they are "too light" when they are failing under normal use. They don't have to be built to withstand a nuke attack but they need to be built heavy enough to withstand travel on our roads with a comfortable safety factor, and lets be honest many of our roads are in sad repair. My wife and I had a Northwood Arctic Fox bumper pull for 18 years with our 6 kids with not a problem. Sold it and bought a GD 297RSTS bumper pull in May because the kids are out and we wanted a floor plan better suited for two people. All in all it's very comfortable for the two of us but it is one super power hungry beast which I wasn't used to with our Arctic Fox. That's not a defect but rather a difference in design over the last 18 years with all the manufacturers. I've had to fix a few "minor" things on it after getting it home in May but so far it's working well. Let's hope it keeps working well. 1. Had a leak in the shower skylight because the dome was cracked. A little more Dicor and it appears to be fixed. I also went around everything on the roof with a magnifying glass and added more Dicor in several places to make me feel better. 2. Had a small plumbing leak at the back of the tankless water heater. Less than 1/8 turn on that nut and it stopped. Now I just need to fix the two little particle board baseboards that were damaged but I have a plan for that fix. 3. Had loose water hoses connecting to the water pump so it was sucking air rather than pulling water from the tank. Tightened the connections and it works. 4. Fresh water tank would be down by 1/3 to 1/2 when we arrived at our dry camping site after leaving home with a full tank. A little plumbing re-routing of the overflow and vent Pex plumbing to get them above the level of the water tank rather than below the tank fixed that problem. This one should never be a problem on any RV, it should never be plumbed like it was. Gravity works 100% of the time everywhere on the planet and the water would siphon out while driving. I did include this on a review to GD but no idea if it will be fixed going forward. 5. No access hole from the factory in the side trim to allow me to access the spare tire crank nut with the provided tool without opening the slide over a foot. Picked up a grommet from the local GD dealer and drilled the 1" dia. hole and popped in the grommet.
We had a tire blowout which did a little damage but really messed up our brand new clothes washer. If anyone has a washer have a drain pan installed for it. Ours leaked after the fire blew. It now has a drain pan.
Glad you had a good outcome.. we've been following this.. we are new to the 5th Wheel world, so this is has been interesting to watch. Thanks for sharing.
Thanks. You may never have any issues but hopefully our problem can give you an idea of what to watch for. Thank you for watching and safe travels to yall!
Thank you for the follow up! Gives me hope! Ours goes in next week. :) Also, the SRT team is absolutely amazing. They did the same “frame stabalization” when they came to me. It is a cool process but nerve wracking at the same time.
Glad to hear that Grand Design stands behind their product. We are in a Montana and Keystone just did a similar repair to ours. So, we feel you on seeing your home torn apart it is a bit stunning at first.
We're looking at GD, Alliance, Hensley, and East to West and from the stories you've told and what I'm seeing around the forums says that GD has some serious issues with their production line. It appears they do mostly quality work, but when you see the number of things that happened during the assembly of your unit, it now cast some serious doubts about buying their product. We live in Texas and so a trip to Indiana would be prohibitive just to get things fixed. This is beginning to sound like the experience we are having with Keystone on our current bumper pull. I've been monitoring other Facebook pages of the others listed and I don't see these types of complaints, either because they are smaller private companies and don't ship the volume that GD does. Thanks for the honest review which is probably going to have us looking at our other options.
Above and beyond huh? Sounds to me like they fixed a bunch of problems that should've never left the factory in the first place and they made you jump through hoops to make it right. This company tries to tell people they're a premium product but I think you've shown otherwise. They're no better than any other company out there. They're nothing but marketing hype. Think you guys were the only lucky ones that got a problematic unit? Think they'll get all the other units in their repair facility and do all this extensive work?
We feel your frustration. Our hope is these videos will let others know what to look for and call GD if they feel there's an issue. As for us, their service department did go above and beyond to make everything right and that is our opinion. Thank you for watching!
@@mberry7a great question. I think plain and simple it's a lack of training. Maybe some workers who don't care about the product? Some workers aren't as good as others when it comes to skill either and that's just a fact of life. Most of these brands don't do adequate quality control inspections and push it off on the dealer which I've never agreed with.
Had a lot of no habla boys things also with forest river offshoot flagstaff 211 foot micro lite even bought after market insurance to cover all the bases so far no one they tried the old manufacture warranty covered and forest river gave me a email to send records still no check cut or offer from dealer to go through free of charge to fix issues
From what I've read it's every manufacturer from 2020-2022. It would appear the market was so hot these companies were likely rushing orders and what happens when companies rush things? We all know what happens 😂 whether it's cars, boats,kitchen remodeling, toys, houses or RVs.... Nothing good happens when workers are rushed. Only bad quality with high sales numbers.
Thank you for this. We are full timers and having the exact same issues with our 2022 395MS-R, but thinking it was problems with the jacks system and have been going through Lippert. Just curious did you happen to notice if the frame around the bedroom slide was being pushed out as well?
The trim where the wall and deck meet would flex enough to crack the caulk every move. We did not notice the bedroom slide frame pushing out. We made a 3 video series of the entire ordeal and made it a playlist on our channel if you want to watch the other two videos. We're so sorry that you, too, are having frame issues. Hopefully, they will get everything fixed in a smooth and timely manner.
Any way you could share footage off record? We have a different model and brand, but are having similar flex issues where our wall and frame meet... we're wayyyy out of warranty but hoping to figure out how we can do the fix ourselves, by beefing up the screws- wondering if they need to be added while weight is on inbox or while weight is on stabilizers? Is that something you noticed?
The amount of steel and welding that GD did on your trailer seems to indicate that there is a design issue in these trailers. My guess is that Lippert built the frame based on the information that they were given from GD engineers such as weight, loading expectations, lateral stiffness required, where the tanks will be located, ect. It seems like they under-estimated dynamic loading, such a twisting motion, by alot. Glad you trailer is fixed. But, did GD tell you if all the metal that they added to your trailer is now incorporated into the trailers that are being delivered now from the factory. If not, then I question if they truly care about their customers.
The most recent Rhino frame design was introduced shortly after our unit was made mid-2021. A comment was made that it was only redesigned to give more room in the closet. That may be 100% true, but we will never know. Thanks for watching!
Glad to see this level of support from GD, especially after your initial issues with customer support. Happy you guys are back on the road. Maybe we can see that footage “off the record” next time we are together. It’s like the Blair witch project…
I have a Reflection 5th wheel and due to a design flaw (as stated by a GD customer service rep and a GD approved service tech, I just spent $5300 getting our kitchen slide fixed (kind of). When talking with GD, the knew of this problem but because my GD was out of "warranty" they basically told me to go pound sand. I will NEVER buy another GD product...I was SO disappointed in GD, I like our 5th wheel, but GD has gone down hill so much its sad. So buyer beware,. GD is not the same company they used to be. Glad you guys got things "fixed" I would not be as cheerful and even keeled as you two. :)
Seems like Lippert needs a better design for their frame. Second manufacturer that I've seen that needed extra gussets in that area, on a Lippert frame. Doesn't help that bolts were missing from the build, but it still makes you wonder.
Glad everything got fixed and a few more Extra! Kinda Surprised! We got the cold shoulder from Grand Design! Now the warranty is up! So we are pretty much Screwed!
We purchased a Imagine Grand Design travel trailer late camping season last year so we used it a couple of times and winterized it for winter. We stored it in my Dads backyard just like we have done for years with other campers never had a problem with Rodents, and never leave any food in RV when not in use. Went to start clean up washing the whole spring prep thing. When I opened up discovered we were infested with mice pooped peed on everything. They chewed into mattress bed spread, linnins towels and stuff. Had to throw out all probably cost us over 1000 dollars to remedy the situation and replace what we disposed of. We discovered with the slides in or out there was a nice hole big enough for mice in the corners if you get down low enough from. Inside you can see outside. Noted it with dealer when we took it in for warranty hit list at one year. Was turned down for a remedy for the holes, they said it was the Design to allow for drainage. My opinion poor design the weather strip seals did not cover well enough. We have opposing slides so we have to shimmy through up and over countertop someone small agile to stuff stainless steel Wool in the holes to block mouse holes. I also hang cab fresh bags at the out side of the two slide corners to hopefully detour the rodents. We have to do this stainless steel Wool thing Every time we run the slide in or out! 😳
Amazing, thank you! We’re taking possession of our 2023 349M in 2-days… how the heck do we know we’re not the next.. did they discuss how this could have happened?
How do we get that kind of service? Our 2022 Solitude 375RES has so many problems I just about give up. Living room floor was sinking on one side and Mike Thompson’s RV in Colton California stabilized it crooked. I’m afraid to let them touch it again. The dealership we bought it at in Whitewood SD, did good work, but it had so many problems from the factory, they said they were closed October through November for training. Our warranty was to run out in December. We’re full timers and we offered to rent a house for a month, they didn’t want the unit back. Every dealership we call says they only repair three items at a time since we didn’t buy it there. And each time it sits for a month before being repaired. GD doesn’t respond to me when I email pictures, I have to try to get my worker. They’re wearing me out.
Sorry you are having such a frustrating experience with GD. I don't know if you have watched our previous video on the struggles we had but we can certainly relate. Our only advice is to keep bothering them until they respond. Good luck and safe travels.
Thank you, was there a trick to taking it back to the factory. I did see your video. Did you just show up and they had mercy on you, last summer, I asked them about that and they told me they would only do that for major items and it would have to be approved.
@@TravelsAboundthank very much. The service center had our 5th wheel for almost a month, but they did a wonderful job including welding up the pin box. We’re going to try to get back to them next year to undo dealership messed up repairs.
Quick question, if I may. Did Gtand Design themselves do all your repairs or did a dealership do the repairs? Grand Design told us when we were just recently there, that they themselves were no longer able to do repairs, warranty, or recalls at their site. We were in the area to have our MORryde independent suspension installed on October 17th. Huge difference
I bet that independent suspension is awesome! The Grand Design service center located at 5200 Hoffman ST in Elkhart is where we had our repairs done. That is their new service facility and they take care of almost every issue there. But, as we shared previously, the first person we spoke with at customer service told me too that they do not do repairs there which was a lie. If you are still in the area and in need of service I'd recommend calling customer service again. Ask for either Chris (consumer relations manager) or Emily (service writer) and they will take care of you.
@@TravelsAbound That is interesting because I visited the new Customer service building at that same address and they referred me to Royal RV and Autocenters to do the repairs. There was concerns about Royal being able to get parts from Lippert or Grand Design so we have to wait until we get to Texas to see if a dealership there can do the repairs and recall.
@@TravelsAbound After three calls to them in the past in trying to figure out a solution I sort of gave up as their customer service was quite useless. Our dealership in Colorado couldn't get all the parts also. We will eventually get this figured out and my guess is when we get down to Texas for a month. We are fuulltime so being without our rig with no backup makes things difficult. Did I forget to mention having three dogs and a cat? LOL Working out logistics makes it tough but again, we'll figure out a solution.
@@TravelsAbound We/I just posted an update on "RV Frame Problems | Grand Design POOR Customer Service" video. Check it out but know that we didn't realize that GD finally got you guys into their service center when I posted the response. We had a fantastic experience and they went above and beyond.
So my question is all these braces they’re putting on why were they not done in the development stage? Sounds like they are trying to make up for poor frame design and to apease you as a UA-cam creator. Our bedroom floor squeaks terribly on our 2021 solitude 310 GK 😡
So was this all warranty work? We recently had a little collision with ours. I want to take it back to the factory to have it looked over on my insurance dime. But I'm wondering if this is something I could have looked over at Jayco... Hmmmmm
Our issues were all covered under warranty. We have never had any dealings with Jayco so we unfortunately can't comment on how they do things. If you have frame issues though due to your collision, it's worth a call to Lippert to get their opinion. Best of luck and thanks for watching!
Wow! Can’t believe they went above and beyond to even fix things that were not on the hit list. Now maybe I’m wrong but in UA-cam land it appears that folks that have grand design trailers/fifth wheels have been having a plethora of issue’s. Does that mean that the Cadillac of rv’s is dropping the ball or is it everyone? None the less I’m glad to see the issues resolved and you can go about your way feeling more confident in your trips.
We were pleasantly surprised! Others we spoke with that have received service there have said they fixed things not on their list as well. From what we have seen and heard, other manufacturers are having similar issues. Thank you for watching!
The point isn't that they took care of your issue.....although that is great. The issue is, that these things leave the factory in such a state of basically being unsafe, and not road worthy. I think big government stinks, but in this case, I believe the feds start needing to sniff around these RV manufacturers a little more. These things are as long as a lot of semis, and the feds would never allow a semi tractor to be on the road in the condition they sold you your RV in because of public safety. I love RVing, but believe the manufacturers are out of hand now. They through lack of quality control are selling unsafe products, and the regular public is unaware of this transgression. They are the LEAST regulated industry for vehicles that use public roadways, and are taking unfair advantage of it, sticking their customers in the process. Can you imagine an automaker doing this in this day and age where a frame or unibody had to be repaired on their vehicles straight from the factory? Me either! They would be litigated out of business quickly, and rightfully so. P.S. One more thing I would like to add--------------->GD orders the frames from Lippert to a certain spec. For instance, they may say they want the frame to carry 18000 pds. They test the frame to insure it does this, then GD orders x amount of frames for their builds. Once GD gets the frame, as long as Lippert built the frames to specs, it is on GD to decide what they put on that frame. Know that if this was a Lippert issue, GD would have no problem recalling the RVs because Lippert would be paying for the repairs, not them! Nope, I have a feeling GD didn't want Lippert to design an upgraded frame they had to pay for, so they pushed the limits on the build right to its tolerance, or maybe even slightly over for the frame design already in their possession. Understand that if this is NOT the case, since Lippert is a huge frame designer for multiple RV manufacturers, we have a country full of modern RVs that are totally unsafe for road use!
I mean it's great you got it fixed, but it's absolutely ridiculous the way it was handled. We have only owned airstreams and have always taken them back to Jackson Center to get work done. While we've never had anything major wrong, they are always very fast in getting back with us and also letting us stay in it while they worked on it, as we were full time also. We are currently looking to get back to full timing but in a fifth wheel. We have been looking at Momentum from GD but this make me very hesitant. Quite a bit higher priced but the Luxe and New Horizon may be the way we go due to issues like this. I understand things going wrong, but this unit was DEFINITELY not checked over throughly enough before delivery. And then having to deal with customer service like that. Ridiculous
Sure is a lot of reinforcing things. Should be built properly and corners not cut if design and materials. The RV industry is pumping out garbage products.
Happy for you. Enjoy
We are at Grand Design service they are treating us awesome.
Congrats on your success
Problem is many of these frame flex repairs aren’t holding up over time. Saw several videos of owners confirming this. The Momentum’s seem to be the worst
After watching so many video's of so many different manufacturing problems seems like a viral infection in the R V world . I would never buy one of any brand period life is to damn short to put up with such incompetence in every aspect of the problem .Happy R Vying you guys stay safe and happy trails.
Looking at a Grand Design and seeing all the video's and complaints. Probably not. Hope you get a long time out of it after being fixed and many memories.
We were looking at GD... no more :(
So, great you got these things fixed, however, this does not bode well for the original "Design" of the frame. So how man other units have the same issues...Engineering problems?
That whole there's nothing wrong but will still fix it as a courtesy thing always cracks me up. That's basically them just weaseling out of taking responsibility for a problem.
How does a person get to that superior level of service person?
I would have used the footage anyway, once I got them on video saying yes, no going back.
Does anyone make a good reliable rv anymore? I thought GD was decent but missing bolts and all the steel they needed to add is somewhat worrisome. I was planning on upgrading my 2007 Jayco but from what Ive been reading and watching there just seems to be too many issues out there will ALL the manufactures, and Liebert frames which many manufactures use. And Jayco the family owned business is now owned by a huge comgloberant, Thor Industries. I think I’ll keep my old Jayco for now and wait and see who can produce a quality unit or maybe I’ll just give up.. We’ll see.
I honestly wonder if anyone else (without their own UA-cam channel) would get the same kind of service?
I'm very happy you're back on the road but it's hard not to think as I am about this.
There were many rigs there for various repairs at the service center. As far as I know, we were the only ones there with a channel at that time. Others stated the same though, that they recieved repairs they did not request or know about. The Grand Design service center does seem to repair everything they find no matter whose rig they are working on.
I think that (based on what we see on UA-cam) once you buy a Grand Design trailer/5th wheel, they set up a channel for you. Marketing genius! LOL
Had issues with mine and the service department said bring it in!! no UA-cam channel
I find it quite odd that they let you film but then later told you that you were not allowed to use it. What did they think you were filming for? They knew you were a UA-cam channel. Makes me wonder what they are trying to cover up
Right! They let others use footage of their repairs in videos but you're right. There's something they don't want seen with our repairs. Without video transparency, they are leaving themselves open for speculation.
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It’s probably the fact that they added reinforcement that isn’t in most rigs….. they don’t want other people to see the changes and request them. 🤷🏾
We all have bosses, and the boss probably didn’t want called onto their boss’ carpet if there was some issue or embarrassment…
@@Kylerinsandiegoexactly, liability issues from less then construction. Sad when you see the cost of these things. Happy to hear they honored it. We love our GD and had a roof issue that was no questions asked repaired. Overall we have confidence in GD and would purchase again.
You guys are happy because they exposed and repaired all the things they should have done in the original manufacturing process? Can you imagine what these repair guys must think of the stock manufacturing? For you to be happy that you bought a POS that was refitted to be what it should’ve been in the first place is…well… can’t imagine the surprises in store for you in the coming months… happy trails‼️👍
anyone that buys a RV and thinks you are not going to have issues are delusional. Traveling up and down our roads will make anything crack. So, saying someone bought a POS is ridiculous. If you have nothing nice to say keep your mouth shut. Have a great day!
I will say GD has some frame problems. Also Axils. Still I think GD is as good as any builder.
Odd that they said everything was within spec, yet, "as a courtesy", practically rebuilt the front end of your trailer. Me thinks they just didn't want to admit that your trailer frame had failed.
As my wife and I fifth wheel shop we keep hearing how great the grand design is and there customer service is amazing. We finally settled on a lay out and have despised to buy . But after watching your video we are thinking about going over and checking out alliance .
Thank you for posting this and the follow-up. We have a 2022 310GKR and are headed to Elkhart factory for repairs. Have broken all lower filon trim screws on door side, screws keep dropping from somewhere near closet, closet does not close when rig is leveled, and we keep blowing Goosebox pressure relief valves. After watching your videos, I went out today and checked the decals. Same wrinkles but opposite side. We had a major suspension breakdown in Glacier National Park (6 of us with the 8K suspension upgrade). Christine has been marvelous to work with. Hoping we get a similar resolution. Dexter and LCI refused to cover the suspension issues. GD covered it all when we were 2,000 miles from home.
Thanks for this video. Our RV was in the Alliance RV factory in Elkhart for almost 3 weeks before we even got our first update on what was being done. By that time they had only just started working on it and we had a scheduled delivery date just like you. After 3 weeks they agreed to buy it back but not before trying to bribe us to take down our UA-cam video that detailed all the problems we had. Glad to hear that Grand Design did better by you guys!
Glad to hear you got your house repaired but after all the problems I see with grand designs I won't be looking for one anytime soon
Thank you, and we don't blame you one bit! There seems to be a lot of Grand Design owners out there having customer service troubles right now.
Oh my lord, those welds look nasty!
I apologize for all the rude, mouthy people that have no manners in the world. It's really quite a shame that people can't share their thoughts and ideas without being so immature and ridiculous. We really appreciate this video. We are shopping for a fifth wheel for our full-time home, so we are grateful to you for taking the time to share your experience.
We are looking at a small GD imagine for our son to be retirement so I am very glad I found your channel as it gives me some hope that if something fails, GD will have awesome customer service. I am so very happy they fixed your issues and I hope they continue to help others too. I have looked at so many other trailers and slowly ticked them off my list. I almost clicked GD off and then I found this hope. Keep letting us know how things turn out.... Thank you so much and I am very happy they fixed your home...
If you are looking for TT then GD is a great choice. We have one and we have had minimal problems with it. No frame problem at all.
thank you my unit is flexing so much the kitchen wall is cracking. Hopefully I can get it dealt with
I have a 2 year old Grand Design Travel Trailer that so far has been great. What little interface that we have had with GD has been great. I am so glad that Grand Design fixed your problems and then much more. You didn't buy a 5th wheel you bought a Grand Design and they cam through for you in the end. The lesson here is keep pushing until you get the support you need. GD knows their product and is best suited to fix your problem. RV dealers are overwhelmed and cannot do work in a timely manner if at all. Maybe one day this will improve but for now....
I own a Grand Design fifth wheel model 320 MKS made in 2021. Customer service does and good job taking care of my few issues and questions. I called G D customer service about one of my support plates bending at the driver's side slide out and told them how I straightened out the bend and added extra support to the plate. I then told them about your last video on your issues on your trailer and suggested very strongly that G D better take care of your issues because their reputation was on the line and bad press can really hurt the brand name. I also suggest to you and your wife attend a G D rally . G D sends technicians to rallies and have good Q and A sessions with good info. P S. I have been repairing trailers professionally for 44 years. I bought G D based on my past experience with C S for my customers and I liked G D workmanship.
Thanks Mike! I believe our experience has been noted and taken care of internally which was our main hope. A product is nothing without the initial customer service and we really hope our experience was just a rarity. We too love our GD. Thank you for your comment and thank you for watching.
All that extra steel they welded in was not a "courtesy". MANY of those frames have cracked so badly, in the exact same area of your repair, the RV was unsafe to haul down the road. They were covering their corporate butts.
Glad you got them to work on your house
Love that Grand Design stands behind their product. Oh and cats, dogs, bird, book, snow. Those are all of the 4 letter words I could think of. 😉
Lol, we may let those 4 letter words stay. Thank yall for watching!
Glad they fixed you up. I have a 22' Grand design also . I had a few little problems and the dealer quickly fixed them.
We purchased a new 2022 solitude in April 2022. We have the same bedroom floor squeak.
Glad things worked out for you guys! Sue and I have been thinking of you all! See you out there somewhere!
Thanks Sean! Tell Sue we said hello. We'll keep in touch!
Glad to hear it all worked. Safe travels.
Thanks Vinny! Safe travels to you and your family as well.
Great informative Videos! in May of last year, my wife and I purchased a new 2022 Momentum 398M. We have had so many issues with this trailer but, GDRV has warranty covered most of the issues. My original list of problems contained 33 items! My second list contained 8 additional items. Our biggest issue has been with the authorized repair center in our area. The trailer has been in the shop for a grand total of about 6 months. We are hoping that GDRV will take care of us like they did you guys. That's awesome that they fixed items that were not on your list. Makes me wonder if ours has many of the same underlying problems. On that note, GDRV has authorized the complete replacement of our generator door and frame. The only way we can latch it is to firmly push the door to the right. The service center destroyed the bottom of the frame and seal when installing the generator. We have Liked and have subscribed to your channel. Your videos are very well presented. Thanks!
BTW...we also had screw heads popping up through the linoleum in the bedroom. GDRV authorized that repair. However, we've found a couple more in the last couple months. 😟 Our floor in the bedroom is also creaking and getting worse. The repair facility foreman told me that he talked with a contact at GDRV and was told that this behavior is "normal wear-and-tear". I don't believe that because we've only used the trailer 4 times over the course of this past year.
Sorry to hear of your similar issues, but we're glad they have stood behind their warranty so far. Those screw heads working their way up underneath the vinyl unfortunately seems to be a very common issue after talking to many of our viewers. We started noticing the screw heads after 6 months and 8k miles into ownership. I wish they would solve this problem across the board. Thank you for the sub and watching! Good luck and safe travels!
Glad they finally took care of you and did a good job. Wish it hadn't been so difficult getting it scheduled in the first place.
So glad to hear you’re issues were resolved and service was beyond expectation!❤
Thank you! Hope yall are well. Safe travels!
Thank you for sharing.
There was a comment that basically said Lippert does most of the frame for the RV industry.
I have even read about pull behinds encountering frame problems as well.
I am really glad to hear after a shortish battle you were able to get the problem fixed and that they went above and beyond to really give your beautiful rig a thorough going over and fixed unknown issues.
We really love Grand Design products.
I hope for ALL RV manufacturers Lippert can get back on track with a QUALITY frame.
Sorry for your down time.
Safe travels. Looking forward to more of your posts.
Good deal. Glad it fixed up.
Thanks!
Good video. Glad you have your home back.
Thank you!
Thank you for sharing all the info, and kudos to Grand Design for making it right. Safe travels.
I guess the hateful comments come from people that just don’t have a life and are obviously not happy. You had a great way of looking at it.
We are about to purchase our 2nd Grand Design. It is our first fifth wheel. I appreciate this video as it gives me confidence that if we have issues, eventually we can get them fixed.
Think I would wait on buying any fifth wheel right now ! Lippert makes all the frames on fifth wheels, my opinion if Lippert built these frames for grand design and did not consult with them on the structural integrity and service life of these campers then they most certainly didn’t consult with other builders!
Outstanding! Good luck with your travels.
GLAD TO HEAR THE "HAPPY ENDING"
Im glad it worked out for you ...Im going through a MAJOR repair under warranty with another manufacturer caused by frame issues ...plural ... Its been a real P.T.I.A. .... Im impressed they did all that work in 11 days !!
Glad you got everything fixed including the stuff you didn't know about. I'm also glad you posted the videos to bring the problems to light as others have done. Sad part to me as a mechanical engineer is these issues shouldn't be happening at all. One RV with frame issues is one thing and deserves a microscopic look to see what happened but multiple RV's with the exact same problem should initial a change in their structural department (or Lipperts) to stop this problem. Eliminating the problem is less expensive and less damaging to your reputation in the long run than continuing to build frames that will fail. One of these days one will fail catastrophically and someone will get hurt. I understand wanting to keep RV's as light as possible however, they are "too light" when they are failing under normal use. They don't have to be built to withstand a nuke attack but they need to be built heavy enough to withstand travel on our roads with a comfortable safety factor, and lets be honest many of our roads are in sad repair.
My wife and I had a Northwood Arctic Fox bumper pull for 18 years with our 6 kids with not a problem. Sold it and bought a GD 297RSTS bumper pull in May because the kids are out and we wanted a floor plan better suited for two people. All in all it's very comfortable for the two of us but it is one super power hungry beast which I wasn't used to with our Arctic Fox. That's not a defect but rather a difference in design over the last 18 years with all the manufacturers.
I've had to fix a few "minor" things on it after getting it home in May but so far it's working well. Let's hope it keeps working well.
1. Had a leak in the shower skylight because the dome was cracked. A little more Dicor and it appears to be fixed. I also went around everything on the roof with a magnifying glass and added more Dicor in several places to make me feel better.
2. Had a small plumbing leak at the back of the tankless water heater. Less than 1/8 turn on that nut and it stopped. Now I just need to fix the two little particle board baseboards that were damaged but I have a plan for that fix.
3. Had loose water hoses connecting to the water pump so it was sucking air rather than pulling water from the tank. Tightened the connections and it works.
4. Fresh water tank would be down by 1/3 to 1/2 when we arrived at our dry camping site after leaving home with a full tank. A little plumbing re-routing of the overflow and vent Pex plumbing to get them above the level of the water tank rather than below the tank fixed that problem. This one should never be a problem on any RV, it should never be plumbed like it was. Gravity works 100% of the time everywhere on the planet and the water would siphon out while driving. I did include this on a review to GD but no idea if it will be fixed going forward.
5. No access hole from the factory in the side trim to allow me to access the spare tire crank nut with the provided tool without opening the slide over a foot. Picked up a grommet from the local GD dealer and drilled the 1" dia. hole and popped in the grommet.
Glad to hear things worked out for you
Thanks Bill!
We had a tire blowout which did a little damage but really messed up our brand new clothes washer. If anyone has a washer have a drain pan installed for it. Ours leaked after the fire blew. It now has a drain pan.
Thank you for your suggestion! Glad the blowout didn't cause much damage.
At the factory they must not have any quality control after each stage of the build.
What are the names of the great people at GD that helped you??? We are about to go down the same path. Thx!!
Glad you had a good outcome.. we've been following this.. we are new to the 5th Wheel world, so this is has been interesting to watch. Thanks for sharing.
Thanks. You may never have any issues but hopefully our problem can give you an idea of what to watch for. Thank you for watching and safe travels to yall!
Glad yall got everything taken care of!
Thank you for the follow up! Gives me hope! Ours goes in next week. :) Also, the SRT team is absolutely amazing. They did the same “frame stabalization” when they came to me. It is a cool process but nerve wracking at the same time.
Thank you for watching! Good luck next week, we feel your in good hands.
Glad to hear that Grand Design stands behind their product. We are in a Montana and Keystone just did a similar repair to ours. So, we feel you on seeing your home torn apart it is a bit stunning at first.
Did they change the cargo capacity on your tag?
If they added 100s of pounds of structure they need to
So how much more weigh did they add … and reduced cargo carrying capacity reduction?
We're looking at GD, Alliance, Hensley, and East to West and from the stories you've told and what I'm seeing around the forums says that GD has some serious issues with their production line. It appears they do mostly quality work, but when you see the number of things that happened during the assembly of your unit, it now cast some serious doubts about buying their product. We live in Texas and so a trip to Indiana would be prohibitive just to get things fixed. This is beginning to sound like the experience we are having with Keystone on our current bumper pull. I've been monitoring other Facebook pages of the others listed and I don't see these types of complaints, either because they are smaller private companies and don't ship the volume that GD does. Thanks for the honest review which is probably going to have us looking at our other options.
Above and beyond huh? Sounds to me like they fixed a bunch of problems that should've never left the factory in the first place and they made you jump through hoops to make it right. This company tries to tell people they're a premium product but I think you've shown otherwise. They're no better than any other company out there. They're nothing but marketing hype. Think you guys were the only lucky ones that got a problematic unit? Think they'll get all the other units in their repair facility and do all this extensive work?
We feel your frustration. Our hope is these videos will let others know what to look for and call GD if they feel there's an issue. As for us, their service department did go above and beyond to make everything right and that is our opinion. Thank you for watching!
I just ordered a Solitude 380FL. I am now concerned about the manufacturing process. How does all of these things happen on a rv???
@@mberry7a great question. I think plain and simple it's a lack of training. Maybe some workers who don't care about the product? Some workers aren't as good as others when it comes to skill either and that's just a fact of life. Most of these brands don't do adequate quality control inspections and push it off on the dealer which I've never agreed with.
Slippers makes the frames to the manufactures specs. The manufacturers are to blame.
Had a lot of no habla boys things also with forest river offshoot flagstaff 211 foot micro lite even bought after market insurance to cover all the bases so far no one they tried the old manufacture warranty covered and forest river gave me a email to send records still no check cut or offer from dealer to go through free of charge to fix issues
Awesome to hear there is still some integrity out there. Keep up the great videos.
Thank you!
That is scary that so much wasn't done or missed from factory. Did they at least compensate you for the hotel and such?
That’s an uncomfortable number of faults. So many that this can’t be an isolated incident. I hope GD is making design changes.
From what I've read it's every manufacturer from 2020-2022. It would appear the market was so hot these companies were likely rushing orders and what happens when companies rush things? We all know what happens 😂 whether it's cars, boats,kitchen remodeling, toys, houses or RVs.... Nothing good happens when workers are rushed. Only bad quality with high sales numbers.
I agree with that, never should’ve had this many problems to begin with
I'm glade you got it fixed, so much stress for both of you, thank you for telling us your story. Safe travels 😊
My rig is at the factory for repairs also, I hope that my manufacturer does the same for me as they did for you
So sorry you are having to go through that, we wish you luck.
Thank you for this. We are full timers and having the exact same issues with our 2022 395MS-R, but thinking it was problems with the jacks system and have been going through Lippert. Just curious did you happen to notice if the frame around the bedroom slide was being pushed out as well?
The trim where the wall and deck meet would flex enough to crack the caulk every move. We did not notice the bedroom slide frame pushing out. We made a 3 video series of the entire ordeal and made it a playlist on our channel if you want to watch the other two videos. We're so sorry that you, too, are having frame issues. Hopefully, they will get everything fixed in a smooth and timely manner.
Any way you could share footage off record? We have a different model and brand, but are having similar flex issues where our wall and frame meet... we're wayyyy out of warranty but hoping to figure out how we can do the fix ourselves, by beefing up the screws- wondering if they need to be added while weight is on inbox or while weight is on stabilizers? Is that something you noticed?
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The amount of steel and welding that GD did on your trailer seems to indicate that there is a design issue in these trailers. My guess is that Lippert built the frame based on the information that they were given from GD engineers such as weight, loading expectations, lateral stiffness required, where the tanks will be located, ect. It seems like they under-estimated dynamic loading, such a twisting motion, by alot.
Glad you trailer is fixed. But, did GD tell you if all the metal that they added to your trailer is now incorporated into the trailers that are being delivered now from the factory. If not, then I question if they truly care about their customers.
The most recent Rhino frame design was introduced shortly after our unit was made mid-2021. A comment was made that it was only redesigned to give more room in the closet. That may be 100% true, but we will never know. Thanks for watching!
Still doesn’t give me a warm, fuzzy feeling to buy a grand design. Never should’ve happened.
Glad to see this level of support from GD, especially after your initial issues with customer support. Happy you guys are back on the road. Maybe we can see that footage “off the record” next time we are together. It’s like the Blair witch project…
Thanks Kim! You guys can definitely see the footage "off the record"😆. Hopefully we'll cross paths again soon. Tell the fam we said hello!
Let me know in 10 years how it's doing I wouldn't trade my 20 year old camper for your new one
I have a Reflection 5th wheel and due to a design flaw (as stated by a GD customer service rep and a GD approved service tech, I just spent $5300 getting our kitchen slide fixed (kind of). When talking with GD, the knew of this problem but because my GD was out of "warranty" they basically told me to go pound sand. I will NEVER buy another GD product...I was SO disappointed in GD, I like our 5th wheel, but GD has gone down hill so much its sad. So buyer beware,. GD is not the same company they used to be. Glad you guys got things "fixed" I would not be as cheerful and even keeled as you two. :)
Seems like Lippert needs a better design for their frame. Second manufacturer that I've seen that needed extra gussets in that area, on a Lippert frame. Doesn't help that bolts were missing from the build, but it still makes you wonder.
Thank you for sharing...
The reason they would not allow you to use your video is because of the large number of people with broken frames.
Glad everything got fixed and a few more Extra! Kinda Surprised!
We got the cold shoulder from Grand Design! Now the warranty is up! So we are pretty much Screwed!
Thanks! Us too!.... So sorry to hear! What were the issues with your rig?
We purchased a Imagine Grand Design travel trailer late camping season last year so we used it a couple of times and winterized it for winter.
We stored it in my Dads backyard just like we have done for years with other campers never had a problem with Rodents, and never leave any food in RV when not in use.
Went to start clean up washing the whole spring prep thing.
When I opened up discovered we were infested with mice pooped peed on everything. They chewed into mattress bed spread, linnins towels and stuff. Had to throw out all probably cost us over 1000 dollars to remedy the situation and replace what we disposed of.
We discovered with the slides in or out there was a nice hole big enough for mice in the corners if you get down low enough from. Inside you can see outside.
Noted it with dealer when we took it in for warranty hit list at one year. Was turned down for a remedy for the holes, they said it was the Design to allow for drainage. My opinion poor design the weather strip seals did not cover well enough.
We have opposing slides so we have to shimmy through up and over countertop someone small agile to stuff stainless steel Wool in the holes to block mouse holes. I also hang cab fresh bags at the out side of the two slide corners to hopefully detour the rodents. We have to do this stainless steel Wool thing Every time we run the slide in or out! 😳
Thank you. I will not buy a Grand Design piece of junk now. I am not a youtuber, so they will never fix it should it have any issues.
To get that kind of service you must have told them you're names are Chad and Tera
That what happen to our,pen box broke loose and bust up the cabinet in bed room.
Our should be going in Nov 1,
Good luck! We believe they will take care of you.
i have the exact story on my 2021 momentum 395, I wonder how big this issue is
Thank you for sharing. We wonder too.
Those welds are .....well in Australia we call it cocky sh***. They are worse than a home handyman and not the welds of an experienced welder.
Great video! I believe the folks with there ugly comments are miserable and unhappy with there lives. Cheers to you fine folks!
Amazing, thank you! We’re taking possession of our 2023 349M in 2-days… how the heck do we know we’re not the next.. did they discuss how this could have happened?
Good news
How do we get that kind of service? Our 2022 Solitude 375RES has so many problems I just about give up. Living room floor was sinking on one side and Mike Thompson’s RV in Colton California stabilized it crooked. I’m afraid to let them touch it again. The dealership we bought it at in Whitewood SD, did good work, but it had so many problems from the factory, they said they were closed October through November for training. Our warranty was to run out in December. We’re full timers and we offered to rent a house for a month, they didn’t want the unit back. Every dealership we call says they only repair three items at a time since we didn’t buy it there. And each time it sits for a month before being repaired. GD doesn’t respond to me when I email pictures, I have to try to get my worker. They’re wearing me out.
Sorry you are having such a frustrating experience with GD. I don't know if you have watched our previous video on the struggles we had but we can certainly relate. Our only advice is to keep bothering them until they respond. Good luck and safe travels.
Thank you, was there a trick to taking it back to the factory. I did see your video. Did you just show up and they had mercy on you, last summer, I asked them about that and they told me they would only do that for major items and it would have to be approved.
Unfortunately, we don't know any tricks. We called and emailed many times and were finally acknowledged with a drop off date and time.
@@TravelsAbound thank you very much 👍🏾
@@TravelsAboundthank very much. The service center had our 5th wheel for almost a month, but they did a wonderful job including welding up the pin box. We’re going to try to get back to them next year to undo dealership messed up repairs.
Quick question, if I may. Did Gtand Design themselves do all your repairs or did a dealership do the repairs? Grand Design told us when we were just recently there, that they themselves were no longer able to do repairs, warranty, or recalls at their site. We were in the area to have our MORryde independent suspension installed on October 17th. Huge difference
I bet that independent suspension is awesome! The Grand Design service center located at 5200 Hoffman ST in Elkhart is where we had our repairs done. That is their new service facility and they take care of almost every issue there. But, as we shared previously, the first person we spoke with at customer service told me too that they do not do repairs there which was a lie. If you are still in the area and in need of service I'd recommend calling customer service again. Ask for either Chris (consumer relations manager) or Emily (service writer) and they will take care of you.
@@TravelsAbound That is interesting because I visited the new Customer service building at that same address and they referred me to Royal RV and Autocenters to do the repairs. There was concerns about Royal being able to get parts from Lippert or Grand Design so we have to wait until we get to Texas to see if a dealership there can do the repairs and recall.
Were you wanting service at Grand Design then or just looking to schedule a date? When we booked our service date, they were 4 months behind.
@@TravelsAbound After three calls to them in the past in trying to figure out a solution I sort of gave up as their customer service was quite useless. Our dealership in Colorado couldn't get all the parts also. We will eventually get this figured out and my guess is when we get down to Texas for a month. We are fuulltime so being without our rig with no backup makes things difficult. Did I forget to mention having three dogs and a cat? LOL Working out logistics makes it tough but again, we'll figure out a solution.
@@TravelsAbound We/I just posted an update on "RV Frame Problems | Grand Design POOR Customer Service" video. Check it out but know that we didn't realize that GD finally got you guys into their service center when I posted the response. We had a fantastic experience and they went above and beyond.
So my question is all these braces they’re putting on why were they not done in the development stage? Sounds like they are trying to make up for poor frame design and to apease you as a UA-cam creator. Our bedroom floor squeaks terribly on our 2021 solitude 310 GK 😡
Looks like I won't be buying a solitude.
So was this all warranty work? We recently had a little collision with ours. I want to take it back to the factory to have it looked over on my insurance dime. But I'm wondering if this is something I could have looked over at Jayco... Hmmmmm
Our issues were all covered under warranty. We have never had any dealings with Jayco so we unfortunately can't comment on how they do things. If you have frame issues though due to your collision, it's worth a call to Lippert to get their opinion. Best of luck and thanks for watching!
@@TravelsAbound thankfully our collision was at about 1mph with a 4x6 post in the ground. I'm not worried about the frame
this is pathetic for such a costly 5th wheel. we were looking at a grand design but i'm thinking not so much anymore. very sad.
I'm very happy you guys were able to get your problems taken care great story stay safe and take care
Grand Design or Grand Repair? Good on Grand Design for going above and beyond to make the customer happy!
Lol, great question! We're very happy with the outcome.
Wow! Can’t believe they went above and beyond to even fix things that were not on the hit list. Now maybe I’m wrong but in UA-cam land it appears that folks that have grand design trailers/fifth wheels have been having a plethora of issue’s. Does that mean that the Cadillac of rv’s is dropping the ball or is it everyone? None the less I’m glad to see the issues resolved and you can go about your way feeling more confident in your trips.
We were pleasantly surprised! Others we spoke with that have received service there have said they fixed things not on their list as well. From what we have seen and heard, other manufacturers are having similar issues. Thank you for watching!
Hey guys ! :) How much flex do you think you have in inches ?
The point isn't that they took care of your issue.....although that is great. The issue is, that these things leave the factory in such a state of basically being unsafe, and not road worthy. I think big government stinks, but in this case, I believe the feds start needing to sniff around these RV manufacturers a little more. These things are as long as a lot of semis, and the feds would never allow a semi tractor to be on the road in the condition they sold you your RV in because of public safety. I love RVing, but believe the manufacturers are out of hand now. They through lack of quality control are selling unsafe products, and the regular public is unaware of this transgression. They are the LEAST regulated industry for vehicles that use public roadways, and are taking unfair advantage of it, sticking their customers in the process. Can you imagine an automaker doing this in this day and age where a frame or unibody had to be repaired on their vehicles straight from the factory? Me either! They would be litigated out of business quickly, and rightfully so.
P.S. One more thing I would like to add--------------->GD orders the frames from Lippert to a certain spec. For instance, they may say they want the frame to carry 18000 pds. They test the frame to insure it does this, then GD orders x amount of frames for their builds. Once GD gets the frame, as long as Lippert built the frames to specs, it is on GD to decide what they put on that frame. Know that if this was a Lippert issue, GD would have no problem recalling the RVs because Lippert would be paying for the repairs, not them! Nope, I have a feeling GD didn't want Lippert to design an upgraded frame they had to pay for, so they pushed the limits on the build right to its tolerance, or maybe even slightly over for the frame design already in their possession. Understand that if this is NOT the case, since Lippert is a huge frame designer for multiple RV manufacturers, we have a country full of modern RVs that are totally unsafe for road use!
I mean it's great you got it fixed, but it's absolutely ridiculous the way it was handled. We have only owned airstreams and have always taken them back to Jackson Center to get work done. While we've never had anything major wrong, they are always very fast in getting back with us and also letting us stay in it while they worked on it, as we were full time also. We are currently looking to get back to full timing but in a fifth wheel. We have been looking at Momentum from GD but this make me very hesitant. Quite a bit higher priced but the Luxe and New Horizon may be the way we go due to issues like this. I understand things going wrong, but this unit was DEFINITELY not checked over throughly enough before delivery. And then having to deal with customer service like that. Ridiculous
It's not because of you, its your wife that made them do it all. I got one just like that...54 years an stiil going strong.
Good to hear. Saving our penny’s to get our first Grand Design as soon as possible.
Sure is a lot of reinforcing things. Should be built properly and corners not cut if design and materials. The RV industry is pumping out garbage products.