Case Escalation Rules in Salesforce | How to Create Escalation Rules in Salesforce | Best Practices

Escalation Rules in Salesforce | How to Create Escalation Rules in Salesforce | Best Practices
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[@salesforceemily]

Not the tutorial you’re looking for? Let know and I would add it to the list!

[@ivangracia151]

Hi emily thank you for your videos are very helpfull, do you have a video talking about Case/Lead assignment rules and what to use when the Queue is not used on those two object?

[@yd_kingdom]

Thanks Emily love your training videos !!

[@ivangracia151]

this is exactly what i need

[@salesforceemily]

Happy to help!

[@StonyCodes]

Great video! The volume was very low though - I had my volume on highest and I still couldn't hear very well.

[@cburt22ify]

Hey Emily, question: when I put my escalation rule together, will it apply to existing Cases or only Cases created opened after the rule is activated?

[@nanduvlogs8051]

That's really helpful Emily ❤️

[@JohnJohnson-sf5wl]

Thanks for this