Escalation Rules In Salesforce | Case Assignment Rules In Salesforce | Case Escalation rules

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Automate Case Management in Salesforce

[@neerajagarwal6740]

Nice explanation on escalation rules.

[@sfdcforyou5930]

Thanks Neeraj.

[@villagetamilan4319]

Luv this article

[@shaiksajid8122]

GOOd tutorial.
One question i have, Even though we configured Custom email template in escalation action to send notification we are receiving standard template.
Is any step to configure to receive custom email template?

[@automotocare7918]

Awesome

[@abhinitsahu1990]

Nice tutorial

[@abhinitsahu7331]

👍👍

[@bjeevan3376]

Mam can we change LEAD OWNER based on criteria ?

[@manditasahu17]

👍👍