Salesforce Case Escalation Rules

This video is about Case Escalation Rules.
What is a Case escalation rule, how to configure it and what is the business use case for escalation rule and a live demo
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[@user-vt8lh6vp9s]

Superb Mam❤

[@sruthiboddu2963]

very clearly explained mam . thank you😄

[@suneetej143]

Thank you mam 🙏

[@Kings238]

Thank You🤩

[@sujata6269]

queues are mandatory for escalation rules? or we can assign the cases to single user on higher authority?