Luxury Shopping Is Not Luxurious Anymore!
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- Опубліковано 13 лис 2023
- Luxury shopping is not a luxurious experience anymore, instead it's a misery. Today I'm here to elaborate this idea of mine and tell you why I think that way. In the past, things were different. People would feel extra privileged to make purchases from high-end luxury brands. Because the brands would care about their customers. But now, things are changed, and now the customers are chasing the brands and literally begging the brands to take their hard-earned money. And for what? Let's see.
What's your recent experience with a high-end luxury brand? Are you still making luxury purchases? Let me know in the comments below!
PS: Guys, I guess there's something wrong with the cards I added to this video, so here's the link of Cassie's video! • Is Luxury Shopping STI...
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Personally I think custom made clothing is more luxurious than so called designer clothing.
So right! And better fit too. Influencers killed the lux brands.
Lux items made in China cannot be lux. For that they must be hand made… i ve been to Shanghai factory that makes fur coats. They put labels “ made in Italy” and made in France to identical products. I bought my fur coat there ( it was back in years) , and they asked me what label i wanted. I preferred no….
I have to agree with you there. Having a master tailor make something to fit you to a T is way more exclusive than getting one of many purses, shoes, shirt that just anyone can buy.
Totally agree💯
💯
I would NEVER wait in lines to get into stores. I literally do not care about these brands and won't do it.
me either, when I go to my downtown sometimes I see a long line into some luxury store and I just don't get it. Especially in the winter, If I have to wait in line, I won't lol, not that I will even be trying to buy any luxury anything
Well done! Even when I was low income, I never did that for anything. 😅
Come on now . They think people are stupid or crazy.
I lined up to go into Birkenstock when I was in London. In my defence, I live in outback Australia and there are no stores where I live. Also, I wanted to try them on, that’s why I didn’t shop online 🥲 don’t worry, I didn’t end up buying anything either 😂 I bought them in Thailand a month after.
My apology, but seems like rich people just miss BDSM treatment and dominance if they still go there 😎 😂
My husband gets his suits from a tailor that only allows 1 customer at a time into the shop, by appointment only, offers you coffee, champagne, whatever you like his assistant will arrange it. He gets old school well made suits, shirts, etc, literally tailored to HIM and can decide details like lining colours, buttons, etc. That's what I consider luxury and it is not nearly as expensive as Chanel / LV, etc. For myself I shop small designers and I never see anyone else who has the same outfits as I have. These "luxury" brands are so generic and lame in my opinion. Why does anyone want to pay so much to look like everyone else?
That is really cool. How do you go about that
Not to mention the fabrics used. I’ve seen polyester listed in these so-called luxury items. No, thank you.
Absolutely ❤
I should look up a tailor myself... The only ones I know are at the dry cleaners
I taught my son this. He was going off to college and we found him a nice, local tailor. He has had a few pieces made already and they are so much better than luxury. He loves it!
When I was in business school there was a study done called “The Pretty Woman Effect” which showed that with luxury shopping, the more snobby the sales associates were the more they sold. Instead of buying one item, people would buy 2 or more to prove they “belong.”
It’s like subconsciously wanting to fit in with the mean, popular girls in high school. This was almost a decade ago. I’m glad the pendulum is swinging back the other way. People shouldn’t feel less than or that they need to prove that they “belong” to a freaking sales associate!
If you notice most of the people who buy luxury brand products are non white, unless they are Russians. Most of the sales positions in luxury here in Canada 🇨🇦 are asking for Chinese speakers, it’s for cultures that still have a class divided.
That's absolutely crazy!! Thank you for sharing this. Almost like an empath clinging on to a narcissist..
This explains a lot…
Isn't that supposed to be repulsive to customers!? People really have no sense of identity if that's the case
The old ‘You can’t afford to shop here anyway’ trick. A classic
Luxury is dead. The influencers killed it.
Globalization killed it
Exactly what I said.
Inflation killed it. Food is more valuable than $600 shoes.
Priority matters. Home ownership, cars, healthcare insurance, and NEST EGG portfolio. Materialism wont change the way the world sees you. Still not part of the 1% 😆😜🐣 🌱✨
@@marie.s9995 Yes of course. But for those of us who desire a beautifully made handbag and very capable of purchasing a luxury product, there are none to be found. Unless you want to go vintage, and I am not a fan of owning somebody else’s things.
Chanel is literally making shoes that cannot be worn 3 days on a row?! And they admit it??!!! Okay, people. We've been warned. We're the fools if we buy those shoes.
I bought the Chanel espadrilles in 2015 for vacation. I figured they were flats and comfortable too. I wore them to universal studios and my foot fell out of the bottom of them. I was not only embarrassed for myself but for Chanel. Everyone knew they were Chanel and I didn’t even make it a full 5 hours of walking in them. The $30 universal water shoes lasted longer 😂
@@Joi_RobbI would return them for a refund
Also chanel sun glasses are trash.
My drug store sun glasses are better
@@Joi_Robbthat's just sad smh how much did you spend on them if you don't mind me asking
Why can't they be worn 3 days in a row? I don't know anything about women's shoes.
My professor in cardio surgery earns half a million dollars per year but in her 30 years of working, she has never bought a single luxury item. She never owned a Chanel or LV, she said it was overhyped and was for celebrities. I agree with her. I’m okay with a simple no name brand that sells quality products. She bought leather shoes from a boutique in Rome which cost only 60 euros and she told me they lasted for over 20 years.
OK boring
Fashion is about new seasonal ideas and you're supposed to discard your wardrobe and re-buy on repeat. You cannot be fashionable with a pair of shoes from 30 years ago ! Basically your mom's youth shoes! Yes some people sees this as frivolous and unnecessary but being rich sometimes includes these characteristics. 90% of the people nowadays need to study common sense in school
When you earn a lot of money you supposed to try at least from time to time some luxurious experiences. I bet your professor still lives a poor life which is a sin by itself! Explore the world, try over the top experiences.
@@nellab8486 get ready for hater responses. But really luxury isn't for everyone. It's all personal tastes. Its when ppl that either are judgemental, can't pull off the looks, or just eschew luxury start to make comments like that when I get annoyed
@@nellab8486 its awesome to save money but... if you just save forever as you said da eff is the point
It even gets more weird, i used to work for a very wealthy lady and only a few of her handbags were authentic the mayority were replicas. Now these replicas bags were not Temu or wish quality, they were actually well made good quality bags but only a fraction of the original designer price. The lady said that the designer bags were simply not worth the ridiculous price and the quality was not that good either. She said most of her friends did the same, " people think i'm wearing the real deal anyway she said ...😂
Designer used to equal quality, which is why people with money often preferred to buy designer because the quality was just really good. While in the past the quality of ordinary clothing was already generally much better than it is now. I inherited a Chanel bag from my grandmother that is 60 years old and the bag looks almost new, the quality is excellent. Today the designer brands focus mainly on designer snobs who are willing do anything to be seen with a designer item. These people are not necessarily interested in the material used or the craftsmanship it takes to make it, but only about the name. And people are still willing to pay top price for this low quality, so i guess it's a win win for designer labels..less investment more profit 😂
@@DorisPayne348 No i haven't , never heard of it actually 🤷♀️
@@giovannaroma9527 Yes exactly 😂
@@DorisPayne348this is a classic. Guy de Maupassant. Worth a reread. 🤓
@@TheBoots72 definitely read it. It’s absolutely brilliant
It is definitely not luxury anymore. Queues, rude sales staff, lying sales staff who say something is not in stock because they can’t be bothered to look, ridiculous prices, nothing is value for money! Also why should we wear thick guitar straps with the bags, just to advertise their brands across our chests!
Totally agree. A brand that makes you wait is not a luxury brand.
Makes you feel poor actually, to think we are giving them our money, in exchange for low quality products 😂
Your life is gross.
You can get the same look for a lot less. I prefer to line my own pockets then give it to the devil who loves Prada. Thank you very much❤
To be honest sounds like you're not their target audience. One of you even said ridiculous prices lol people with money dont care about the prices. What's actually devaluing the brands is them trying to cater or appease working class people that cant afford their products
During a trip in Paris my friends stood around looking like cattle lined up buying from a high end store. I slipped off to a designer secondhand shop and had the entire boutique exclusively to myself for 2 hours of personalized shopping bought the same brand half the sticker price. That felt so much more luxurious than their barnyard experience.
This sounds like me!😂 I’m wise with my money!
What was the designer secondhand store?
Name please or it didn't happen.
Plus A LOT of people go to Paris for vintage shopping so it's very unlikely you had the boutique for yourself for two hours.
And what did you do there two hours long?
Talk about yourself to tomone who has to be nice because they need to money?
Or try clothes?
What did you try on? Did you buy something?
The Marais area in Paris has many undiscovered designer shops. I bought a great jacket there for a fraction of designer brands.
How come you didn’t invite your “friends” to partake in the same experience you had?
I had a rich friend from the Middle East. He was laughing at how middle class people are obsessed with luxury brands while rich people will be investing in luxury brands. He mentioned that the real luxury brands are not going to be well known to the general public.
🎯 My customers have real wealth - they would be horrified wearing a huge logo on anything they would wear.
I think the real luxury place probably looks like something out of Kingsman tailor shop in the movie. Unobtrusive, almost unknown to general public. And the customers come after an appointment with the tailor (or their apprentice). I think clothes brought from such store will last decades and can be passed down to your children and grandchildren (like vintage dresses from 1930 and before).
@@davisholman8149I am rich and didn't know, I hate wearing logos, more famous more ridiculous .
Indeed, see Loro Piana
Truth & and it’s affordable actually..,
I have a pair of 30 year old Gucci loafers that were ready to discard. I went into the same Gucci I bought them at to replace them with a new pair only to be given horribly rude service. I left without buying anything. I googled around a bit and took a chance. I took my 30 year old shoes to the nearest cobbler and instead of paying $950 for a new pair he made them look like new for $125...and apologized that I would have to break them in again.
Thats cool that theres still a "cobbler" (shoe repairman?) with that type of skill in your town.
There’s nothing luxurious about practically begging to be allowed to buy something. Also seeing influencers flaunting their freebies cheapen the brands.
Most definitely.
This is precisely why, to me personally, the classic LV print feels tacky. In a vacuum I find it beautiful, but it has become the “I wanna look rich” symbol and I can no longer see it any differently.
@@DoritoBot9000imagine the wait at Hermès 😂😂😂
The drama you see people go through for the privilege of being offered a bag at Hermes is crazy. I mean the mini Kelly is cute, but not im going to buy 10 pairs of ugly sandals and a throw blanket for the chance to be offered one in babypoo fluro green.
I have a LV but almost never wear it out. I have other smaller brands I prefer to wear out.
Luxury = exclusivity. When labels expand their customer base, their product loses exclusivity.
Personally, when I have an unlimited budget, I will find the best independent designers and craftsmen for my clothing and accessories. A handmade piece is much more valuable than some sweat shop mass produced piece of garbage.
You’re so right. And that’s how these “luxury” companies started out too. It’s a shame that greed outstrips quality. I’d much prefer to support and independent artisan too.
Handmade pieces have always been the premier choice. Anything "lux" has become pedestrian.
Amen. I agree with you on this.✨🤌🏼✨
20 years ago only rich people bought this stuff now a days it's a bunch of 22 year olds maxing out credit cards
That’s why Chanel is charging $10,000. Chanel and other designers need to charge $50,000 minimum now.
My idea of luxury shopping is: at home, with coupons and cashback offers, and with free shipping & returns. 😂
Who cares about brands when you can save money!? 🎉
Im a Goodwill connoisseur
1,000% agree! Standing in line. Being treated like crap when one is planning to spend 10k or more, is just RIDICULOUS!
Here's my thing, I'm not going to be a walking advertisement for ANY brand unless I get paid or it's my brand. Walking decked in branded outfit is super tacky, no thanks.
I thought that even when I was a child struggling not to be dragged down to the same level of middle class mediocrity and provincialism as my Miller-Boyett-enabling peers.
@@AttmayI made that decision 45 years ago. 😂
Totally agree!
You said exactly what I have always believed and done.
It's a sad day for fashion when the (good fakes) are now more often better quality than the original...
I got some fakes that are higher quality than the real. I don’t even care for name brands anymore and trying to sell them as replicas of course. The fake and the real ones are probably made in the same factory. Depends on the seller they even give you a receipt, authenticate card and in a box.
I have made the switch to replicas, myself. The ones i have are mirror (or better) quality to the original items at 1/10 the price. And I don’t have to baby them or worry if they get a little scuff or water mark. It’s incredibly freeing.
@@HN-db5cn. Maybe those fakes are being made by the same people in China.
Even back in the days of quality my Grandmother laughed at the people who bought this nonsense. She had big money, old money and thought it silly to have something others had. She had her clothes custom made and didn’t have to worry about someone having the same outfit, bag,shoes etc as her peers. When she passed she had two closets full of clothes that were still in great shape even though she wore most on a regular basis. Even her luggage (my favorite inherited item) was sturdy and beautiful and made specifically for her. People are too busy looking to wear a brand when they should be focusing on true quality and function…
Yes. I agree. My mother had some of her suits and blouses custom made. People always commented on how beautiful and classy she always looked wearing those clothes, She wore quality jewelry, shoes, etc. and not too much. Her wardrobe was small but so well made and pieces that were interchangeable. She had a saying…”I’m not rich enough to buy cheap clothes.”
in our days, luxury is to breathe good air, and have time to relax
I think as a society we’re to focus on the “designer” brand element rather then the craftperson / atelier who makes the piece, honestly they are the true hero.
Couldn't agree more!
Totally agree
Etsy sells better full grain leather bags.
Yes I’d rather buy more unknown artisanal brands because of this. Much better overall experience.
Absolutely. I have purchased several from an indie designer in Greece on Etsy. @@curlyhairdudeify
These companies bare little resemblance to their original iterations when the products were made to last a lifetime & beyond. Now they are just mass produced garbage. People are slowly awakening to this, I think.
Yup
Your right, it's now a throw away society, no one cares about quality over quantity
I’ll never forget when I ran out of my Louis Vuitton perfume. I drove an hour to get it refilled. When I got there, they had me sit while they went to the back. After 30 min, the lady came back & said they were out. I was very sad. Later, I called the store and asked how long it would take till they refilled. They advised me they were never out. I’ve since ran out again & am hesitate to make the trip.
I say go back there and go all major Karen on them if they try to bullshit you again.
I’m getting more and more into independent usually family owned artisans. They make basically anything you can think of and the quality is usually astonishing! For the same price as a Gucci shoe that will fall apart in 8months you can have a fully bespoke shoe that fits absolutely perfectly and will last literal decades. And you can even choose the style, colour and material it’s made from. Much better way to go, imo
How do you find them? If you’re in the US (I doubt it).
@@rainacherienne1010 or just Google “bespoke shoes near me”, I’m sure you’ll find some
I stopped buying “luxury” brands around 2015 when everyone and their housekeeper started buying them. I was absolutely slackjawed when I saw that people were willing to line up and be treated like cattle for the privilege of being ripped off beyond belief. When I started my designer shoe collection in 2005, they were $600 and when they went on sale, they were 50% off. I can not believe the prices people are willing to pay now for design and quality that often isn’t even close to what it once was. The state of fashion right now has me feeling like I live in clown world. It’s like the designers are competing to see who can churn out the most ridiculous, unflattering designs possible and still get their gullible customers to buy it. Look at Balenciaga runway 2006 and look at it now. And the prices they are charging now are at a level which is truly insulting the intelligence of their clientele. I’m talking to you, Chanel.
TBH Balenciaga lost its artistic and product qualities after Nicholas Ghesquière left.
Literally my yoga instructor has Luis Vuitton bag which some rich ex boyfriend of her gifted her😂
@@hardshell9236 instead of a bag that loses value she could have asked for jewelry though.
Not the housekeeper lmao 💀 how dare they.
@@giuliapareti1797lol
I no longer buy luxury brands, I only support indie brands now.
the indie stuff is genuinely better a lot of the time nowadays when you buy from reputable passionate people. it’s crazy
What type of indie brand. Any recommendations
@@XtremefireNewtimes Sidney Grace
"Chanel is for women who have options" that's crazy. How dare they? That's not a classy way to talk to customers and a lame excuse for bad quality. But they still charge $$$$ laughable
What does that mean? Sorry... I don't live there so don't understand it.
I don't wait in line. They should thank me for coming to their shop. Luckily I have enough stuff for years already.
To be honest, the true luxury these days is to not care about what luxury is ... ... although I don't think that this is the answer that the luxury brands want to hear.
Part of the quality issue is that the luxury artisans are aging out of the craft and not being replaced. Also, large luxury conglomerates are not as concerned about competitors. They have have grown too big to care.
Very interesting point about the irreplaceable artisans. That's definitely a factor, I'm sure
This is a very important point. I believe there are a number of factors - including use of influencers, price-quality tradeoff and capitalism - but you are 'on point' about the artisans. When true skill and craftsmanship decline, so does the brand overall.
They are now owned by conglomerates instead of small fashion houses. In the past, stores catered to a niche market, now they cater to mass markets. It is a complete change and it shows. Hollowed out brands.
Exactly this. It’s cattle class mass consumerism
Exactly and the middle class is their target demographic.
When I went to Louis Vuitton Paris. I was in the huge line outside store. If you speak French (maybe English sometimes) you don’t need to wait in line. So we went in, salespeople holding an iPad asking what we want. Then we told her we want this and that. Then we wait, she took out everything. Then we paid and left.she was nice but I didn’t feel the luxurious.Feels like grocery shopping. Champagne was offered btw.
Exactly! This is why I don’t buy luxury anymore. I’m 44 and I remember what the luxury experience was like and it’s not worth it not only is everything over priced but you don’t even get the experience.
And shopping online isn’t guaranteed because they send you the defective items or the returns, hoping that you’re not gonna return it, and then charging you to return it, knowing that they sent you a defective item or a return.
I’d rather spend my money on niche brands that are still trying to build themselves up and on the preloved market, where the quality was actually exceptional.
Niche brands definitely try harder than those that already have a name in the market!
@@perspectiveofme
I shop when I travel to Europe. There are boutiques that sell real stuffs, real high quality at very low price. I was surprised Hermes styles purse made from Italy with high quality leather sell at 300 euros. You cannot tell the difference. I got really some nice bags for under 100 euros for gifts in ibiza and Paris. But in Florence you can see varieties of styles plenty at fleas market in the center of City. Brand new and high quality leather. Italy is very strict about selling fake that result permanent loss of business license and jail. When you see genuine leather on the item you buy, it's definitely leather. A 30 euros bag in Florence looks way better than the 3k LV or Gucci. Am serious.
@@Hippy2021 that's insane! thanks for letting us know, do you have any boutiques to recommend? 👀
@@perspectiveofme: better Not! 😂🤔 The Spys are everywere...Look for yourself, make a nice Vacation, Walk around: you will find them ✌🏼😂🤗✌🏼❣️
hahah sounds like a good plan! @Bibagodiva55
I completely agree. I waited for 45 minutes to pick up an item at hermes. Staff were inattentive and rude. I politely stood at the register for 45 minutes smiling at the staff and they just walked by. Finally the manager came out and helped me. absolute garbage.
I can’t stand Hermes
i hope you returned that item!
My only Hermes purchase was a perfect condition scarf I found at a Value Village Thrift Store in Houston for 99 cents about 15 years ago. I sold it on eBay because I needed the money but now I wish I’d kept it. I think I got a little over $250 for it.
I have heard nothing but bad things about Hermes sales people. Doesn't matter if you're the richesf person on the planet, they will treat you like crap
I went to the Chanel store recently and the worker there was about to let us wait in line! No body was waiting and the shop didn’t have a lot of customers 😂 when I told her I would not wait if she didn’t let us enter, guess what she immediately apologized and we entered but the other customers were waiting in line! I checked their products and just by looking I saw glue on couple of slg, the leather was awful and stitches were out of place in 10k bag 😂 I saw better quality in FAKE cheap Chanel
I started looking at unknown “craftsmen” type products who no one knows. Their pride drives them to design a quality product that will sustain - that is their brand, not a name.
I was eyeing up a wallet from Chanel for a couple of months and finally I went into a Chanel store in NYC to get it. The staff were rude: as in if you're just looking then don't waste our time attitude. When I saw the wallet in person I was very disappointed. It was dull in color and the metal Chanel logo looked cheap. I didn't think it was worth $1K price tag, so I walked out with my money in my pocket. Best decision! (ps. I ended up investing the money on stock market and made %24 return in 5 weeks).
I had the same experience at the Chanel in New York, we looked at a price tag and made a comment that it was too expensive and the sales lady that was beside us made a snarky comment that the prices were for people that cared about the brand. We were like "excuse me!?" almost called a manager on her, but decided not to waste our time and left.
I agree there was a worker standing in front of the door and asked me what do you want?and I told him what I wanted and he stared at me all the time in the shop😒
Horrible.
That's what smart, actual wealth does!
I found a $400 Burberry wallet (only a cardholder) and it’s made of cheap plastic. It’s totally not worth the money and I’m glad I found it (someone lost it on side of freeway no ID) I have the money but would I spend it on something to hold my business cards 😂
I will never wait in line for a store.
Me either!
I never buy anything for the label, but for how it looks on ME and the quality plus price. I’ve gotten sooo many compliments on my $15 sunglasses and zero comments on the $300 glasses I was gifted.
Those are what you call aspirational spenders. People who buy luxury goods on a regular basis simply text their SA, that person runs their card, and either ships or brings the purchase outside to the customer in the parking lot. My dad always taught me that real money is quiet and invisible. Only pretend money wants to be seen.
Neiman Marcus had never let me down when I get to buy a luxury item. Their sales people are so nice and helpful even when I’m just browsing. I got the chance to visit their original store in Dallas a few years ago. I tried on a pair of Louboutin pumps that were just a little too big. The smaller size wasn’t in the stockroom, salesman said he knew a smaller size was on a mannequin somewhere in the store. I went to lunch, came back, and he had them ready for me to try on. I’m not one of Chanel’s ‘ladies with options’, but he made me feel like one.
I feel the same way with Nordstroms, they give me the best fittings and because of that I always come back
Here in Canada there is a luxury store called Holt Renfrew, a place visited by many celebrities when they are in Toronto, Vancouver or Montreal. The first time I went in there was to shop for some designer jeans and the sales associates were so nice, they made me feel like a VIP. No wonder they make huge profits every year, they have top notch customer service.
Neimans folks are really nice lol
Neimans associates interrupted me and chased me out of the store even though the whole place was empty. Guess they only want to sell to old ladies in ancient fur coats.
@@dayz1979 I’m a 6’2 black man.. lol they’re always nice to me
I stop buying luxury when everyone carrying, is no longer exclusive. Now I rather pay for a no brand good quality leather bag. Some uniquely made, exclusively own by me!
The feeling of having something unique is honestly better than having a high-end luxury product!
Chanel has become the fast fashion of luxury. Once upon a time these items were pricey because they were hand made and used quality materials. What we have now is overpriced garbage.
In 2010, my husband purchased a new Louis Vuitton Speedy 35 in San Diego for my 60th birthday. The experience was luxurious and very special. Great customer service and excellent quality. The other LV bag I own is VINTAGE, from 1994. I love the idea that someone else used a vintage handbag that isn't even offered anymore and the QUALITY is AMAZING. I am thrilled to be able to hand them down to my granddaughter!
When you can buy the most random items with logo's on them. I wouldn't be surprised if they started putting out high end label stamped toilet paper for only the finest asses.
hahahah this is one of the best comments I've ever seen! 😂
Good idea for Louis Vuitton😊😊😊😊
Hear hear!
Ha ha thx for making me laugh😂!
It’s “show off” brands, not luxury brands. The fans/customers can’t live without these brands to show off their status and it’s especially evident amongst the fast rich Asians.
“Nouveau riche” doesn’t even begin to describe that.
I don’t wear brand clothing to show off the name. The tag is literally inside my clothing. I buy for quality and longevity, I despise shopping so when I must I make sure it’s something that will last a very, very long time. I’ve started having clothes made for me, perfect fit and exactly what I want. I’m learning to sew so I can do it on my own. Our daughter recently had to sew a Kate Spade handbag back together, the straps just gave out after her using it three times! She only had her slim wallet and a lip balm in the bloody bag! Cheap rubbish.
You being salty at these fast rich Asians......sounds a tad elitist.
So it is ok for you to buy those brand bags...but not for those fast rich Asians.
Once it’s in a video, it’s over for me
Right if there was a tax of the same dollar amount I am sure everyone would be happy?
I'm in Las Vegas for the Grand Prix race. All the luxury shops stepped up their game for the European customers: champagne 🥂 doormen in fancy uniforms...the works. But on regular days, it's like shopping at the Gap.
I agree. I like to look for local smaller designers. Especially for leather goods. I had one where the gentleman took a trace of my actual feet let me choose the leather myself and handmade them for me! For an absolute fraction of the price and the whole experience made me feel like a princess. And I had something unique that my friends commented on. I highly recommended him to everyone
I went to LV in Beverly Hills two weeks ago and it felt like McDonald’s -employees rushing to tend to customers. The problem is that there are too many people at these stores cause of social media.
I bought a Louis Vuitton handbag nearly 30 years ago, and it's still wearing well today I might add. The staff in the shop couldn't have been more helpful and nice....these days, it sounds as though times have changed for the worse unfortunately 🙁.
I have had extremely poor experiences in Louis Vuitton and Chanel. I was treated like I did not belong in those stores. The quality of both brands is poor at best. They do not stand behind their products, and act like it is your fault the bags and shoes are coming apart after minimal use. It is unreal. I have a LV bag I was given 38 years ago. The quality is outstanding! The bags I have bought in the past 8-10 years are crap.
I don’t step in the stores that make you stand outside in the cold like a refugee. Once I went to YSL and they let us stand outside when there were only 2 customers and 6 sales associates inside. Most of the associates were just chatting. When we finally got let in, they were pushy and rude. That was it for me.
For me it's called commercialized luxury. 🥴
It's not like decades ago. Experience, quality, and exclusivity gone.
All kinds of shopping is now a miserable experience. Long gone are the days when a lovely salesperson would assist. Now they won't even look at you. 20 years ago I worked winters at Eddie Bauer- I popped in today and the salespeople did not greet nor look at me, shoppers were not being helped, a salesperson actually brushed past me without any acknowledgement. It's everywhere. The only place I enjoy shopping is my local Mediterranean deli/grocery :)
I have had very few bad experiences in Barcelona. Even when I didn't buy anything or even when I bought entry level items. Most SAs have been really nice and kind.
You are talking about what I’ve been feeling for a while. When I got my first Gucci bag back in the early 80s I saved my money and it was a wonderful experience. The last Louis Vuitton bag I bought was two years ago in Palm Desert California and that was still a great experience but recently, it’s everything you say. This new generation could give a shit about the customer and it shows. Too many of these luxury brands are now being made in China, which is where the knock offs are being made and they just don’t care because people buy them anyway. We need to stop buying these brands and maybe they’ll think of their quality and make them exclusive again. As long as they’re selling for big bucks, nothing will change.
Over a decade ago.....I bought a Gucci bag-it was crap and I had to send it back multiple times for repairs. They wouldn’t give me my money back....I could only get something else. Never again!
I would NEVER line up to enter a store to spend my money, EVER! I find it to be so rude and classless on the brands part to have people lined up like a herd of cattle. Thank goodness I bought my Chanel classic flap in Paris back in 2011, it was a luxurious and classy experience. We were offered champagne and water and seated privately to make our payment. This is what I expect from a luxury brand or they will not be getting my money!
I don't think that it was a luxurious experience when in 2011. Because the stores were alreadd targeted with cheap tacky wannabe influencers.
And giving people alcohol while shopping seems like a very dumb idea. And champagne isn't luxury, you can buy a 10$ bottle at Aldi. Champagne has become another cheap mass product for tasteless tacky people like parmesan and oysters.
I think people like you are the Problem why upper class people avoid stores like Chanel.
Must be horrible for the employees to compensate the lack of culture and education...
No way I’m standing in those long lines. I buy high quality items at reasonable price points and do not consider luxury items an investment. I prefer to invest my hard earned money on appreciating assets (real estate and stocks) and not being a walking advertisement for luxury brand logos.
I wore an all monochromatic beige/pink outfit the other day with some cute flats. My total outfit cost me less than $75. I get a lot of compliments on the way I dress. I don't wear luxury, or even brands that are all over their items. I do my own manicures and take good care of my skin. I get pedicures and a hair trim every 8 weeks. I feel always put together and no one knows how frugal I am.
Back in the day, very few people knew the luxury brands. When a woman walked down the street with a bag it was a signal to others ladies "who knew" and they were all in the same club. That was the fun of it. Plus we grew up with this kind of quality in every facet of our lives. It wasn't special, it was expected and therefore normal. As children, we didn't know there was anything different. All cars had leather upholstery or so we assumed.
The answer to the question about luxury no longer being luxury is because the lower classes figured out what was going on and wanted to pretend to others that they were rich. They had to save up or steal a bag. These items are made for people who can easily afford them, no saving up is necessary. Just take a look at who is in line. Now that certain people are wearing them, the thrill is gone since you don't want to been caught dead with a bag a streetwalker is wearing. And so, only the poor, the insecure, and those who don't have a clue about quality or class are the ones in line falling for the gimmick.
Wealthy women get their things made bespoke by these same brands such as Chanel, Hermes, etc. but they are not the inferior items sold in the stores. If you have to save up or steal, these items are not for you but since no one knows their place anymore, those in the know have found other ways to have the true luxury items but not the ones the masses are buying. It should be obvious that if you are wearing cheap clothes, cheap jewelry, wigs or hairpieces, fake claws as fingernails, fake eyelashes or are overweight, you are definitely not the type of customer they want. They want high status customers for their high status items but that is all ruined now so the brands are simply playing a game on the people who think they can fool others. In reality, it is they who are being fooled.
But that's sort of the thing, you do want to be part of the club and what's wrong with that? That whole "knowing your place" thing about a fucking bag. I mean, just because you can't afford something doesn't mean you don't deserve it. You're turning shopping into an eveb bigger moral exercise than it is already.
@@carlycrays2831 But what makes you think you deserve it if you cannot afford it? If you have to pay over time, it's kind of obvious it's too expensive for you. I don't know what that has to do with "deserving" anything. Can you pay for it easily or not? If the answer is no, then it's over your head. Why would you burden yourself further by paying interest on a handbag or anything else that isn't necessary to live? It does't make sense to do this to yourself.
@@camelliainzurich1262 Because life is short and you can't take your money with you. And yes, the whole "knowing your place" basically is that, that you are a lower class of person and basically shouldn't aspire to own a little piece of what your "betters" have. That's what your whole comment sounded like.
If someone wants to save up specifically for a purse, who cares so long as they're meeting their other financial goals?
These companies want to make money, let's be clear. They want people to buy their products.
@@carlycrays2831 If you are meeting your financial goals and responsibilities and have saved up to buy the handbag then you can afford it. No problem there. It is people who end up paying more by having to pay interest on a frivolous purchase that I am saying are foolish to do so. They are allowing greedy stores to take advantage of their lack of self control and are participating in ripping themselves off. Why would someone do that to themselves? You sound like you make a plan and stick to it until you have achieved your goal of having enough to pay for the bag outright or at least when the credit card bill comes which is exactly how to do it. You have not paid any extra in interest because you were able to control your desires until you can pay for it. In this case, you can afford it so enjoy!
Luxury means living a luxury lifestyle...flying private, shopping, eating out, having several homes, personal trainer, ski seasons pass and not working! Not the bag or gucci sweats lol
Says who?
@@shellyr8094says the people who live that luxurious lifestyle. Buying an expensive bag on credit is not luxury. It's debt.
@@shellyr8094rich people! My yoga instructor has Luis Vuitton bag, Prada bag, a lot of expensive clothing only because she dated some rich sugar daddy. But he is gone and I know she is still not rich and cannot afford out of her pocket ever what she wears right now🤣
Very well said happycamper
@@shellyr8094 Someone who knows.
I wouldn’t even gift today’s luxury to my worst enemy😂
Vintage is the way if you know how to authenticate❤
Fashion houses do not exist like they used to. It used to be about craftsmanship and excellence. Louis Vuitton is now owned by conglomerate - LVMH, a mass production machine. Kering is the same (Salma Hayek’s husband). They own Gucci (the tackiest crap ever) and disgusting brands like Balenciaga. I respect Prada for not going the same way!
I recall when one had to make an appointment to shop! We used to go to Rodeo Drive for school shopping, 1970’s-1980’s. (That was my mum! I had no idea that it was such an absurd thing to do so no hate please). The service was incredible and I despise shopping! They made it fun. I was in Burberry was in 2000. No queue at all but the sales staff was horrid. I was visiting the States and this was in Chicago. I left empty handed and bought what I was looking for once back home. I let them know they were wretched and that’s why they lost so much on commissions before leaving. I rarely shop but when I do I buy quality items that will last forever. I haven’t bought a handbag since 2000 and I just recently bought a classic dress from Alexander McQueen and slacks from Karl Lagerfeld. They replaced two pieces I’d had since high school, I’m 53. You can find quality items that aren’t designer and will last longer if taken care of properly. Don’t waste your money. Unless it’s a Philip Treacy hat!! They are timeless and will last after you’re dead! I’ve a few of my Nana’s! 😂
Celine asked me for an appointment on 5th Ave lol.
LVMH has absolutely destroyed luxury shopping and brands
While I love Dior, I can attest that the customer service has vanished like magic. Had hundreds of dollars worth of skincare delivered to an address I didn’t even recognize & the customer service team could not be bothered to correct the problem. I wasted so much time on the phone that I inevitably gave up. The new luxury experience is “you work for us,” not the other way around.
😱mG Exactly, those brands are No more "Luxury". what a Decepción on Chanel 😭 and for the other LV, Guchi fuchi 🤢 and more I do Not care and I Never do line to buy Nothing. Like the crazy people sleep outside of the stores to give their money🙄 Very good video, the people is responsable for paying those Ridiculous prices for a poor quality item. 👎 👎 👎
I went to Charleston for my birthday & to purchase a LV bag. I own several. I stood in line, they were only letting 1 person in at a time. There were 4 SA’s in the small store. Once inside I waited 15 min before I asked to see the bag I came to get. They told me my SA would be out shortly. 30 min went by, asked again & I was asked to be patient. Waited 20 more min & left because no one would assist me. Btw, the 4 we’re chatting with each other & did not appear to be working on anything but their conversation. Went to Gucci right after, great service & purchased a beautiful bag.
More than queuing, i think rude staff that belittles you, is what will put a nail in the coffin for most of these brands. There is a reason why online stores are surpassing physical stores now.
They are cashiers selling products they are nothing at the end of the day they stay in cheap apartments and drive cheap cars.
It's not just Chanel, but many luxury brands. And this started sometime around y2k. People used to buy a luxury hand bag and pay more, because it was of higher quality. You could own this and then take it to consignment shops and sell it if you tired of it. So the average person in EU or US or anyplace, was getting a durable item to last a lifetime. That camera bag has never gone out of style, after all.
I went to a luxury outlet store once to buy some luggage. I needed a quality luggage that would hold up to all of my business travel. I was willing to pay more one time rather than less many times. But I realized that the luggage was made no better! In fact I could find better luggage from the Mercado where it was handmade by a family. So I never went back to buy any luxury product. Sure I still like my perfume, but even that has gone so high I never buy it anymore! There are other perfumes that smell very nice for less. So they are digging their own graves if you ask me.
If you want quality and luxury, then look for independant craftspeople who make it by hand.
These luxury brands know that what they are really selling their customers is the feeling of having personal value and significance because they own the brand’s products. That is why they can tell their customers to not wear the products too often otherwise they will fall apart. They are right because their insecure customers will continue standing in long lines to buy their junk as long as their marketing works. Human value comes from God and who he created us to be, not from what we wear or own.
I happened upon a pop-up shop in Rome about 30 years ago. They were selling 100% wool coats at $25. Bought 2. Afterwards, I was passing the Ungaro store by the Spanish Steps and saw what looked like the twin of one of them in the window! I'm an "all that glitters IS gold" person. A lot of costume jewelry has better construction than pieces with precious metals, etc.
This mentality that the customer needs them more than they need the customer is pure brainwashing and it has to stop! I agree fully with every single word you said. They make us feel like Julia Roberts in Pretty women, they make us feel as if we are not good enough for them and it is rediculous. They can keep their exclusivity and we may use our money somewhere else..!
Pretty Woman is a movie about prostitution and the stupid knight in shiny armor.
It's so TACKY!!!
And it normalizes men abusing women.
Horrible movie. Yikes.
My opinion is that they don’t care because not caring doesn’t stop them from making millions of dollars a year from high net worth individuals who buy Ready to Wear pieces or Exotic bags worth 10s of thousands of dollars. Your average Joe and Joanna is not the brands’ target audience. Most of the High net worth people have SAs and Personal Shoppers who work very closely with them and rarely even enter the stores themselves. IMO if you’re queuing for a designer item, you’re not the target audience.
So how is the target audience getting their product?
@@prb16 I literally just said lol SAs and Personal Shoppers/Stylists will do the queuing on their behalf. High Net Worth individuals have items delivered/couriered to them or attend private showings.
A customer is a customer. It shows a poor mindset if a brand is treating people, who are willing to spend their hard-earned money on their items, poorly. And as the old saying goes: Arrogance always comes before the downfall!
If good quality is no longer present, people are treated badly, and the staff of the store acts with entitelment towards those, they should serve, then the devaluation of the brand and it's final downful( bankrupsy) is only a matter of time.
The fact that personel shoppers of the rich are tr🎉eated differently is only the icing on the cake.The fish always stinks from the head.
I wonder if those personel shoppers(what a strange idea to let people buy your stuff)buy the same bad quality items as everyone else.😢
@@prb16The very rich has always been their target but unfortunately nowadays even the normal folks who can buy one or two of the products aren't treated right. Seems like when these luxury brands were new those they hire cared about giving a classy experience to most customers not just to the wealthy ones. Nowadays, the ones they employ don't give normal customers that classy treatment and there is a distinct difference in how they are treated compared to wealthy ones. Big luxury nowadays is basically too arrogant and they can get away with it
A lot more interesting and thoughtful than I expected !
I used to buy expensive products like this in the early 2000's until I finally wised up and realized that I didn't want to be that kind of a person and couldn't stand the people I knew who bought products like that. Coincidentally, I now own everything, have no debt, and am semi retired at 52 because I'm very good with my $$$
in heaven , you can have a luxury of God
$5 shoes on clearance at Walmart are supposed to last a season. Multiple pairs of high end designers are not supposed to conk out in that time. I heard awhile back when you buy designer, you're buying the name, not the quality. That is clearly true these days
Society is full of ageism. And the retail workers are mostly young, all of whom are clueless, coddled, entitled brats who have zero idea of what customer service is. They have a terrible attitude and they bring the whole shopping experience into the gutter.
Another reason for "luxury" being a bust is that customers do not demand it; they put up wit the crappy quality merely for a label. Gone are the days when most people could actually discern what real quality was.
I don't think it's an age thing. It's a class thing. These places treat you like garbage if you don't look like you come from money, regardless of age. I'm 28. I went to look at my dream bag in a LV store, and the sales people seemed confused as to why I was there.
@@ms_cartographerI think it’s both ageism and classism.
Amen 😂😂❤
I have a pair of white leather shoes from H&M and 4 years later, it's still working good aside from a bit of discolouration.
There is a huge difference pre and post 2020. Before you made an appointment had a personal attendant with you, finding what you wanted to look at or needed. If they didn't have something in stock they would get online and find it to have it brought to the store so you could come back to try it on or ship it to your house if you would like. Everything was an experience. Post 2020.....You couldn't make appointments, had to stand in a line, which luckily was only for a minute, then I had to track down someone to assist me when I needed help, when they didn't have the color I was looking for they told me I could order it from the website. Zero customer service let alone customer experience. If that is the case, I'll just buy from the real real and save a ton of money.
The more we share videos like this; the more algorithm will pick up and social media will get to these brands to make changes/ thank you for raising one of the most obvious and important topics in luxury 🎉❤
It still amazes me how people still flock to these places. I saw a video on a young woman who saved for over a year for a high-end brand famous handbag. When she went into the boutique and asked to see the particular bag she wanted to buy, she and her boyfriend (of whom she admitted knew nothing about handbags) noticed the out of line stitching and the unevenness of the flap. She pointed it out to the salesperson who acted surprised. Another words, it passed all the inspections from the moment it left the warehouse, but whomever put the bag out apparently didn't notice it either.... but she and her boyfriend did the moment they saw the bag. I believe it is because they know who their consumer is, not the rich but the ones that want to be a part of that brand so bad, they will still buy it. This young woman asked to see another bag that looked better and actually shelled out the 8 grand for the bag. A year later the stitching frayed, and she was told to mail the bag in for repair. They don't care.
That's a disappointing experience, I'm sorry for her especially since it was her dream and she worked really hard for it... 😢They could easily avoid this situation by checking their products better but they believe somebody would buy it no matter what. They simply don't care. @@esterdrass4964
@@perspectiveofme I think the best thing was for that young woman to share her experience with the rest of us as a warning.
@esterdrass4964 I totally agree. Do you remember her name? I would love to watch her video!
@@perspectiveofme I don't! I wish I did. She was a video that popped up based on the type of videos I had been watching.
I’d never line up to get into a store. I was in Paris in June and I noticed the long long lines at the ‘luxury’ stores on the Champs-Elysee , but if you went a few blocks off the main drag then you’d find the same luxury stores but no lines. I was treated well, not rushed, served refreshments and had a wonderful sales person. But I’d never buy the handbags or shoes…..over priced and poor quality.
thank you for the video! definitely will follow the channel!
You have a nice voice for these commentaries. Seriously. You do. Great job! 👍
To me luxury is high quality in materials and making. I don't see this in the so called luxery brands. These are just waaaaay overprized products from arrogant brands. and I think all these items are damn ugly and tacky.
Yeah, they're for those who want to be flashy and opulent--not for those who really care about quality and being understated and subtle.
In recent years, luxury seems to be a target. Having a nice bag implies to the onlookers( criminals) that you should be watched. Living in a big city and often taking the subway, curtailed my desire to carry my luxury items. Until I can justify a driver and armed security, my luxury items are in safe hibernation.
Help me to understand. What is the point of owning these luxury items if they are just lock away at home and not being used.
I've gotten better quality stuff out of a thrift store, and the staff ARE THANKFUL you spent the money there!
If you're good at being happy then money can really help with that, but if you're your own worst enemy then money can really, really help with that.
They cheap out on the materials and spend more on marketing. With the models, advertising and paying famous people to wear their products. They know people will keep on coming back.
So part of the reason I spend money on good quality pieces is the longevity. If it isn’t going to last then why should I spend money on it. Hermes wasn’t mention, but Hermes started out selling horse tack. So they maybe not have fallen into disrepute as of yet. I just can’t justify spending hard earned money stuff that doesn’t last. I have re-soled my cowboy boots 3 times and I am about to resole them again. I am 48 and I have had those since I was 15. Consumers have to start demanding that luxury houses do better.
brands are often identified with status signaling rather than quality... this is what the salesperson meant when she said that Chanel products are for people who can afford to throw them away... clearly if it's not quality, it's junk and so this is probably what she meant... there is an overall drop in quality and competence as a result of status signaling... you can even signal status today with bad quality hair cuts, and terribly looking clothes...
Have to say most of the stores you shown aren’t in London.
Never had to queue at not one luxury brand store… ever.
As for Cartier, our treatment in there has always been stellar. They open the doors for you on arrival, staff were polite.
We wanted an item that they didn’t have in the Bond Street store and wanted to purchase it before heading to the theatre, they had it couriered from another store, contacted us when it arrived and gave us champagne 🥂
Wow, now that's what I'm talking about! So glad to hear that your experience was good!
I've had it all ( LV, Hermes, SL) and I tell you the best quality, range, style, and service is Bally, and plus not everyone has the same ol thing.
It’s so true that the luxury shopping experience is not longer exit!
Very sad that we are giving money to something supposed to be good quality but now poor quality and along with the bad service.
I have been shop with the middle range brands and do think their service is super nice and with a great
shopping experience.
Obviously the psychology of "Treat 'em mean, keep 'em keen." is working.
Everything you said in this video is so true!!!!! I’ve experienced poor customer service in 2 Chanel store in London
It’s pathetic
My CHANEL experience last year was an arrogant sales lady who just stick her head out from a half-way open door and ask me 'WHT U WANT'， I said I wanna to see this bag (showing her a CF photo on my phone) and she replied "NO NO WE DUN HAVE" and give me a shoo away hand like I m a homeless person trying to sleep in her freaking store 😂
Sorry that happened to you 😢
Very common in Europe😂 which always made me laugh because these sales associates cannot even afford what they sell but act like they own the store and brand🤣
@@hardshell9236 100%! As a person in this industry for 30 years, I can tell you first-hand the quality of merchandise has deteriorated hand-in-hand with the quality of customer and the quality of sales personnel. Luxury is now overpriced mediocrity.
Omg same ting happened to me and he kept staring at me 😂
You’re so funny “homeless person trying to sleep in her store” 😂😂😂😂
I don’t like bringing that kind of attention to myself! Not to mention I have better things to spend my money on!
I big part of why I stopped buying “luxury” brands is the photo shopping. I live in a small town so I look at and order from websites more often than not. It’s disgusting how many companies just photoshop a piece of jewelry or a bag onto a stock like model photo. Other times I notice that the picture is actually a 3D render and not the real thing. If it’s not worth a simple photoshoot to the company then it’s not worth me spending money on it.
Thank you for this video. It drives me utterly mad to see quality, quantity and customer service/satisfaction go out the window in my lifetime whilst these same people have the audacity to raise the prices with inflation. If you're raising the prices, you'd assume you're maintaining the quality. Instead they use it to pad their profit margins whilst soiling previously great fashion houses and household brands. It's been a never ending cycle of bait and switches for ever worsening products and services across all industries. If they weren't just pretending to care about the environment and people, the products and services would reflect it.