We were BASHED by the Dealer! Ripping off a customer! Toyota Highlander 3.3
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- Опубліковано 16 бер 2022
- Ready for Part 2? Click here! • Dealer said they need ...
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Ready for Part 2? Click here!
A dealership bashing other places for ripping people off that's hilarious.
Dropped my van for an oil change. The counter man wrote up that I "needed" cabin and air filters because they were clogged. I purposely removed the cabin filter so it couldn’t be inspected, but somehow the genius saw something that did no exist. I never trust dealerships or nationwide service companies…they’re all crooks! I only trust my mechanic of 20+ years who has never cheated me like all the other places do.
My favorite frustration story is about my wife's car. It had a vibration. Her dad helped out by taking it to the dealer while she was at work. The dealer said it needed brakes. $700. We declined. I took it back that Saturday. After waiting for an hour, they came back and said a wheel was loose, no charge. That proved they didn't even look at the brakes on the first visit.
RAY .... I have heard of many mechanics who especially work on brakes for a lot of years, coming down with a deadly lung problem due to brake dust and injesting other dangerous particles, that end up dying from it. SUGGEST YOU ALWAYS WEAR A MASK when working on BRAKES, it could save your life
Whenever I do my brakes, I clean everything from top to bottom. This honestly just looks like an accumulation of lazy brake jobs comeback. Glad you took care of it for them.
Frozen slide pins and missing anti squeal hardware tend to be the problems with Toyota's brakes and dealerships want to replace calipers to have a near 0 customer comeback. When 99% of the time you just need to clean and lube up the pins and get some hardware shims.
First thing I do when customer complains about the brakes is replace the cabin filter 🙄
Looking at your findings they should have bashed you guys. Looks like your shop pad slapped the rear and didn’t line the pins at all. Even after 7 months those pins should not have been dry. I also noticed you failed to clean the rear parking shoes while you were in there. I also noticed you failed to measure the rotors during your “proper” brake inspection. But hey it’s all for likes and shares right.
I don't think we clean and lube brake parts often enough, especially the whole park brake mechanism and sliders. I also love the way you recognized those rubber rings on the sliders were missing, that's a pro moment right there. Way to go, turning a negative into a positive.
Learning to shed that feeling of guilt that you did something wrong when a machine breaks down simply due to entropy was a big game changer for me too Ray. Totally get what you're saying about not getting too invested while still taking personal responsibility
17:44
You are 100% the right person to be in the auto repair industry. You care about your work, you care about your customers, and you take pride in yourself. What a beautiful and sadly rare set of characteristics in a person these days.
When I was a dealer tech mid 90's, You were taught the difference between a leak and a seep and yes, caliper slides must slide to adjust for pad wear and if calipers were sticking? That dog be a smokin!
I can appreciate that you are fixing parts rather than just telling the customer they need all new I feel like that's how you get return customers in the good way
Anybody that knows you, knows you are an honest mechanic. God bless ya! Keep up excellent work. 👌
It’s good to see other people be as detail oriented as I was when I worked on cars! Keep up the good work!
Your a great mechanic. Been in the business 30 years. Would hire you in a heartbeat. Great content and great job! Plus your funny and don't drop f-bombs so customers can hear it.
I would take all of my vehicles to you for repair. You really know your stuff. I was a diesel mechanic many years ago. I can can still appreciate your passion for the profession.
I love it so far. Too many people in business as a whole are more interested in fixing the blame on someone instead of fixing the problem. You are a wise man Ray and defy the mechanic stereotype.