"Transform Your Communication: Switch from Questions to Labels"
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- Опубліковано 3 жов 2024
- Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW
What are Labels? For starters, they can be more affective than questions. Used to describe emotions & dynamics, Labels can reveal the hidden information and uncover what your counterpart is actually saying.
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!
"Lets switch hats... keep me out of trouble" love it.
I try to practice using labels with those telemarketing callers. When they start with "How are you doing?" I reply with a label, "It sounds like you've got something that you want to talk about". I haven't been able to practice much after my response, because they hang up right away.
lol what
Lol! Amazing
I’m sorry but that just awkward and misplaced lol
😢😅
@@learningchannel21
Reply: “want to listen?”
Fun times!😂
This channel is a goldmine.
Yeees for sure, Chris is a goldmine. The man knows his stuff
I think the same thing whenever i see these videos.
Even a couple years later. Its still amazing that your giving the presentation away.
It's still amazing how you use the word 'your'.
@TristanChicklowski *It's called reciprocity. I learned nearly 90% of his entire system just from studying over a dozen of his videos. I actually started practicing it with success.*
*I couldn't help myself and ordered his book and studied all of it. Absolutely LOVE IT & HIGHLY RECOMMEND IT!*
*Bought 2 more copies to give to my team.*
*The true pros give more than they receive and in time they are rewarded beyond any of their concerns.*
*Liberty = Peace & I pray you & your loved ones always enjoy both.*
@@Christian_Preppersounds like you’re a pro?
@@HowtoRestoreHeadlights *I strive to be.*
@@reprogrammingmindit feels like there may be a better way to bring the misspelling to their attention.
It sounds like these tactical Labels are immensely powerful to use
Indeed they are!
The FBI hat switch was gold. Thank you for the presentation, really interesting and easy to follow!
Thanks glad you enjoyed it!!
It was very funny 🤣🤣 I love Chris' sense of humor
I’d love to work for you Chris! You , Brandon & Derek have changed my life ❤
Chris your approach is a gem in a world of used coil
Looks like confident people usually have a great sense of humor
🎉😂
So basically this is a class on how to talk to a narcissist.
I will always think your educational videos are epic even though I can't leave my house and communicate with nearly none except online.
But, it's good stuff to think about. I want to work for you heh
It sounds like you dislike when people don't practice labels Chris. (Silence)
😅👌👌👌
Dynamic
It seems like you're trying to get a reaction from Chris
Haha.
😂
Thanks for all you and your team do. You're the best 👌🏾
Wow! Thank you for those kind words!
Thank you so much for intellectually and academically demonstrating the scientific power of words and word structures! It is all very fascinating and much appreciated, thank you.
You're very welcome!
@@NegotiationMastery It's really quite awesome what the Back Swan Group are doing... Thank you again. And all the very best.
Always a blessing #chrisvoss #hawkeyes #dealmaking #blackswangroup #enjoylife #communicate
Love the amygdala and flow stuff.
Thanks Chris, I learn a lot
Love this information so much!
Very good video, Chris. Thank you!
Now, let's go and try them.
Seems like you are the boss, Chris. I'd watch you talk about anything.
Great lesson ! Thank you Chris!
Gold. Pure gold
wow! this video came up at random and when you mentioned hostage negotiation, I was like, oh! that reminds me of one of my favorite books of all time! then I saw the #Chrisvoss tag and was like wait... (read description) it's one of my favorite authors of all time!
Sir, I have recommended your book Never Split The Difference to dozens of family and friends through the years. I don't even have time to watch this video right now, but I plan to binge watch your channel as soon as I can ♡♡
Thank you for your contribution to society ❤
Subscribed. Real deal material here.
Thank you! We really appreciate that!
Definitely appreciate the different effects
Thank you very much Mister Boss, great content, amazing
Glad you enjoy it!
“We don’t use labels for name calling” makes sense lol
As a Patriots fan I found that funny. You’re a funny dude Chris 😂
Chris, you could handle being our president. And you’d be the best we’ve seen in ages of ages. I’ll keep hoping, but heres the little seed I’m planting. 🌱
'I'm sorry YOU feel that way "is useful when conversing and they start hurtling insults or false accusations!
Great new content coming out.
Pure gold
Also small town Iowa guy, learning your techniques
The last week I've rephrased my wording. Only one person objected. Result after 1 lesson.
And the objection was due to a family member celibation of life.
Saber tooth tigers today are wearing suits with bright white smiles.
Great insights for taking rapport building to a much higher level
Glad you enjoyed it! Is it crazy for me to ask you to go to the quiz on our website to discover which kind of training is right for you? bit.ly/3N9MhWc
@@NegotiationMastery It is crazy... but Ima gonna do it anyways cause your sales technics are the best. Keep up the good work!
Such a shame that this video has less than 1000 views
Definitely see so many parallels with nvc
The hat switch 😂😂😂😂
You guys are great
Do you have any content that would be helpful in a job interview situation?
Hi Vincent! Great question! Here's an article by us that's specifically about using the skills during an interview: www.blackswanltd.com/the-edge/how-to-negotiate-your-way-into-a-job-4-tips-to-nail-your-next-interview
And definitely sign up for our newsletter---we're always giving great insights like these!
Since MasterClass.... Chris Voss is master physiological explainer of RHETORIC!
Where are the #POLITICIANS !?
Wait a second, is that an Iowa Hawkeyes hat?! Iowa native here and I just happened to stumble across this
Let's give you a comment for appreciation of the special text effect 😄youre cool
It seems like there would be alternatives or similar phrases to “that’s right” that one could be aware of during different negotiations instead of chasing that one particular set of words, am I wrong?
lol let me switch hats dang that was pretty funny
Chris, Have you read the neuroscientist Lisa Feldman Barrett’s book, How Emotions Are Made? It presents a different perspective that you might find interesting.
Cool thanks for the book suggestion!
Once you mentioned ASKING LABELS can you help me how to use it ?I can not find the video of it any more ..
Go Giants
Ohhh. My old program was to say what the f? then label. Now i can just label and think clearly. And then proceed to ignore these tight ass people in peace.
When one wears an Iowa Hawkeye hat they are immediately likable.
Many times on a cold call a potential clients will say “oh I’m not interested” or “oh we already have that.”
How would I mirror or label that?
-Hi there! Great question! It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
Christopher, I have a question I really need help with. I work in Natural product sales and lately we have had a lot of buyers just don’t even bother answering emails anymore. These are people that I have to have a relationship with, but I can’t negotiate with somebody that doesn’t answer an email. What can I do to help get a response that doesn’t jeopardize a further positive positive working relationship? They are holding our profits hostage and I need some negotiation help!
I’m in HVAC service sales position coming from Doordasher and grocery delivery at 51😅. I have an opportunity to make my life better. My IQ suffers, but I really want to help others make a better than good right decisions. With little money, ACT score 16 which I took that standardized test used in the United States to assess high school students' academic readiness for college. And I struggle. What can I purchase or do to get the most out of this EQ
Start by visiting our website at www.blackswanltd.com for FREE resources like our E-Books also signup for our FREE newsletter. Every week give you negotiation tips to help teach you how to create trust based influence. Finally you can sign up for our online classes as well! Thank you for watching!
Would be cool 😎 to half maybe past emails. I ask for too much?
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1
in the "boss drive-by" why is he choose to label the positive? since we know negative is 3x in what instances we would like to label the positive insead of the negative?
Great question! When you label a negative it eliminates it. When you label a positive it reenforces it. So it's never a bad idea to label a positive.
I was able to identify a label attempt yesterday. I was watching UA-cam with my mom and she refuses to pay for premium. A commercial comes on and he begins with, “I know I only have 2 minutes to get your attention “. It took me about 3 seconds to think before I noticed that it was using the labeling technique. I began to critique this label in my mind, because it didn’t fully connect. I was thinking, yes I heard that the attention span of people has declined, but that’s not what I was thinking when this commercial interrupted me and my mom’s video 😩 He would of been better off starting with, “I know you don’t want me interrupting your video, but……
It seems that misplaced labels are beneficial in two way conversations, but not in one way communications such as tv commercials.
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
Could you develop your thought please ? It sounds interesting
@@hallowman1699 I was just telling a story about how I was able to identify a tv commercial that attempted to use labeling. However it wasn’t as effective because It didn’t identify what I really was thinking. I hope this clarified my comment for you. Try reading it again and let me know if you got it. I’ll also check to see if I should revise it.
36:30 people tell you a lot
Vertical jumps to 30 feet?
Love the tree part. Only listened that but to finde out what this was about and it was beutiful
Cool
Can you include third-party negotiations sometime? Most of your excellent examples are 1st person, in other words, each party benefits from the outcome. An example would be an insurance company that has employees that are paid to deny, defer and delay your claim. They are negotiating with someone else's money. I find them to be impossible to deal with.
We have examples of that on our channel as well. Please look for any videos that talk about Deal Killers. Thank you for watching!!
@@NegotiationMasterySeems like you practice what you preach. You always end on a positive note. The last impression is the lasting impression. I can't seem to get enough of your insights. I'm truly grateful that I came across your book and podcasts.
2:38
Deals? Transactional empathy?
Looks like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
@@NegotiationMastery it looks like a great fit for me in what regard?
🙏
💎💎💎💎💎
Label for boss in a hurry: looks like an unexpected crisis. Sounds like somebody just handed you a hot potato. Looks like something big just landed on your desk.
!!!!!!
Chitta @sadhguru
CV - You want to give some love to the NY Giants? You give away too much information.
When I am dealing with overwhelming and absolute power from the other side, work smarter?
If i ever meet Chris, I'll ask "would you be against me giving you a hug??" 🫂 💜💚💜💚🙏🏼