How To Use Tactical Empathy In Different Situations | Chris Voss
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- Опубліковано 3 жов 2024
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!
04:10 - Neural resonance, Call it out.
16:20 - Labeling diminishing amygdala's negative trigger. "What are you feeling?"
17:30 - Accusations audit. Series of negative labels (70%).
20:40 - Tactical Empathy is your best chance of success (93%) - "Before I disagree with you, here's what I think your position is"
24:24 - Brother-Sister example. Make her feel heard, without disagreeing with anything.
26:38 - Prime the individual for behaviors that you want them to display.
41:47 - Accusations audit during price negotiation - "I am sure I look uncollaborative on purpose" "I am sure I look greedy".
47:46 - Chris literally using mirroring here while getting a testimonial!
53:29 - Oxytocin is more powerful than a walkway. Brandon's NJ store walkway example, praise the bond!
56:00 - Focus on motivation (why). Remain genuinely curious. Find where it's coming from. Listen, don't rush. It's Not About The Nail video.
01:05:20 - "Are you against? Would it be a bad idea why this is not appropriate?
01:12:58 - Kidnapper example. "That's right!"
01:19:22 - "Before I disagree with you, let me make sure I got your perspective correct" until "That's right!"
thank you for time stamps - super helpful!
*NEGOTIATOR's REAL WORLD HIGH STAKES CHALLENGE*
*What can be done when a hostile, emotional person is actively yelling obscenities & threatening bodily injury directly at you, there is no escape possible, and you have seconds to influence the outcome of the situation?*
*Or is all this training only good for business negotiations & hostages?*
@Christian_Prepper I've heard chris recommend in the past that we introduce ourselves. Stick our hand out and say my name is Chris. If it's beyond that, then leave or run. If you can't do that, be prepared to disable them so they can't hurt anybody, including you. Tim Larkin self-defense. Keep a little demon sticker in your pocket.
Hero among men, thank you sir
Thank you ❤
Im no genius, but when I read Chris Voss’s book Never split the difference, it seriously changed my professional and personal life. I can’t that him enough for showing me the way.. ❤
I think: “I feel… when I’m… (describe what they did without using YOU statements), because… “
Example: “I feel misled when I’m deliberately shown only some of the information, because it seems like something is being hidden from me”
This way there’s no opportunity for defenses to go up! The word YOU brings accusatory vibes.
Great explanation of tactical empathy. One of his best for sure
Thank you very much for your wisdom, for your contribution to a better world
I wish they would write down the names of the books they mention as well. I read more books suggested by him than anyone else
No you don’t. I read more books he reads than anyone! 😅
Etymology, entomology and empathy are all Greek origin words. Oh, and amygdala is also Greek word which means almond. Greetings from Greece teacher Chris.
exactly
At 46:26 You described my customer perfectly. A couple hours ago I almost gave her a swim free little opportunity. Then I thought, this table can be turned.
Holy crap! I just turned a flaked date around haha. It works! I just Black Swanned someone! And this was all through text haha
How?
@@louio seems like, sounds like, feels like
nice, thanks for this.
❤thank u!
Call it : the Circular Economy system, on UA-cam thanks.
This technique works!
1:17:56 I actually need a discount right now. And I been paying Spectrum a lot for a long time.
Before I disagree with you, here's what I think your position is...
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
👍 I forgot how much I missed George Carlin
Sympathy is understanding how somebody else feels. Empathy is feeling it. In the ‘90’s we hoped and offered sympathy but now we push empathy as a requirement.
That’s backwards
@@Joseph_Christopher Culturally, we had boundaries back then. We learned which was appropriate when. That was a long time ago. There are no appropriate boundaries now that don’t harm or offend one if not the other. Boundaries are no longer allowed. Not between the sexes, the ages, the genders, the countries… Our melting pot is boiling over, I’m afraid.
@@brightpage1020 That has nothing to do with the subject. To break it down, Sympathy is: "OMG, that's terrible! I feel so bad for you!..." Empathy is: "It sounds like that really affected you. I can understand why you are upset..." See the difference?
I believe empathy has become a dangerous pandoras box, highly misued in society, medicine, psychiatry,
Empathy is the polar opposite of psycopathy....both fatal.
SO what if it's manipulative
Anyone else realizing that Brandon Voss is really Derek's Kid? Does Chis know this?
19:22 Does anyone know what this woman is talking about when she is saying people are "half" and "L". Some of the other things she says, make it sound like it's related to politics but even google doesn't know what I am talking about when I try to search it up.
H.A.L.F. - Hard, Annoying, Lame, Frustrating
E.L.F. - Easy, Lucrative, Fun
@@NegotiationMastery*NEGOTIATOR's REAL WORLD HIGH STAKES CHALLENGE*
*What can be asked when a hostile, emotional person is actively yelling obscenities & threatening bodily injury directly at you, there is no escape possible, and you have seconds to influence the outcome of the situation?*
Who is Dean Cooper and where is his work at I'm very interested in that
It sounds like our training would be a great fit for you. Go to the quiz on our website to discover which kind is right for you: bit.ly/3N9MhWc
😎
I’m here for manipulation I ain’t gone lie. I’m getting the money now I need the power
I'm really sorry. We do not teach manipulation. We teach collaboration through trust based influence. We believe in creating long term professional and personal relationships.
The more you feel like you need power, the more power has power over you
No, it's, "First you get da' money, then you get da' power. Then when you get da' power, then you get da women." ua-cam.com/video/Q77o5OJhGXc/v-deo.htmlsi=R-JjziecMMsaa76A