How to be a good server | How to be a good waiter and (make better tips!)
Вставка
- Опубліковано 8 січ 2013
- Take your service and tip game to the next level with this once-paid course, now free for the public • Waiting Tables Masterc... If you find it useful, feel free to share it thanks
- Навчання та стиль
Remember to get the full course here for only 20 bucks! servetips.com
early is on time, on time is late. if you go to work with the mindset of making the guest feel as of you were hosting a dinner party @ your house, not thinking about the monetary gain.. just genuinely care about their experience. the money will follow.
How true this is!
Coree Sewell
Yep!
The best way to avoid the drama with staff in a restaurant (he is soo right, there's going to be childish drama going on at ANY restaurant) is to keep to yourself at first till you can get to know how your other coworkers are. This doesn't mean not talking at all, but simply don't say anything you wouldn't mind the whole restaurant knowing. Some may seem nice at first and you'll then get to know they aren't. Just be careful and stay professional!
(4 1/2 years serving experience)
eye contact is very important and never roll your eyes when spoken to. This might seem a very simple common sense but I have experienced it a few times that some waiters/waitresses can be so rude.
Just started working as a waiter, the customers are more than happy but my coworkers and even the bosses say they aren't, it gets annoying pretty fast having to deal with it daily for 10+ hours...
Danijel Jančikić exactly why I quit my last server job.
1 more reason to go self-employed... as a waiter, you are in the best position to do so... I talk about it all in my course servetips.com
TrueGritProductions
Thank you! I am a 52 ear old pilot, I used to be a cabin crew years ago... And due to life circumstances I am looking for a job as a waiter... Thank you for those tips!!! God bless you
to all my servers bothers and sisters out there, its all about positive attitude, be yourself worry less, dont be afraid to make mistakes, concentration on the floor, we are extraordinary, is not easy, but stlll do it dont we?
to mention also, what we get paid all goes to taxes, so some times our pay check is 0.00
Hell Ya.. We Kick Ass
FINE DINING, AND BREATHING.
Ok, Spongebob 😂
The guy in the video is such a savage in the comments lmao
Hell Ya
Don't forget to smile...
a guest can sense your true mood. if your having a bad day, have personal issues outside of work. leave them at the door. talk to people like their people, not children. don't say "no problem" when they ask for something. it's your job, it shouldn't be a f****** problem. anticipate needs before they have to ask for something.
Coree Sewell what should you say in response to thank you? "your welcome"?
Coree Sewell Be absolutely appointed not to fail I see what you mean
2:12 I can't be the only one who thought back to Spongebob's "great service and fine dining" episode where he's a waiter.
Really good tips! I have an interview tomorrow and I've been scouring for tips... yours were by far the best. Thanks man!
Have just started work after 5 years being unemployed, in a restaurant, all of what you said has been my mindset, ironed uniform, connection with the customer, going the extra mile to make sure they have the service that makes them come back for more and yes I feel my co-workers dont like me, one asked me Why iron your uniform? I want them to like me and I want to be the best at my new job, I cant see a middle ground
I just started serving not too long ago, but I’ve experienced great management and training - your coworkers are just that: your coworkers. While restaurants function better in a state of homeostasis and team work, they rarely are functioning at that state. Do not let yourself get caught up in the “work drama.” Cherish your good character, work ethic, and be genuine. Restaurant staff and patrons are similar in that they come from all walks of life. Do not let either of those groups make you feel inferior, and don’t feel pressure to be “best buddies” with your coworkers. If you want to, great, but I think the only requirements are working as a team with them, and doing what you can to make their lives easier without throwing yourself under the bus or into overload.
This was incredibly helpful, thank you for taking the time out and contributing your knowledge. It really means a lot
+Rasaanh Matra Thank you for the kind words, I wish you the best Sir
Thanks for this great reminder of the basics! It's easy to forget that guests really do appreciate the little touches when it comes to service.
Thanks Jeremy!
thank you i searched waiter in the youtube engine to find some inspiration. you kept this simple and to the point i agree with everything you said and thanks again for the motivation:)
i start working on Saturday & i feel so nervous.. but just watching your videos has gave me more confident
Thanks for taking the time to make this video, definitely a big help. I have an interview coming up as a server and I only served at a restaurant one time, but it was not like this one so its like I'm moving up to a big, better, and more professional environment. So thank you so so much!
As soon as you started to talk about the 2nd tip on the list, my mind jumped to Spongebob. Now, I don't know if you've ever watched the cartoon, but there's this one episode in which the spongy fry-cook has to act as a waiter in a fine dining restaurant. He's told to forget everything but fine dining and breathing, and when a customer asks his name, his brain basically explodes. Great video by the way. Very helpful for someone who hasn't had much experience in the front of the house.
Shit still slaps. Makes me wanna buy a platter n bow tie n start serving fools left and right.
A good waiter is he who is waiting and wait politely to listen what the clients wants to order. Cheers from Athens.
I've been waiting tables in a semi-nice restaurant for 4 months now, but I was never trained beyond just following another server around for two shifts. These videos have been so helpful, thank you for posting them.
Thank you Liv, I appreciate your kind words :) I wish you well and if you ever want the hard core version of my videos, check out servetips.com, it's a 10-video series of approx 25 minute videos and I really get real, for real :) stay blessed
this makes me a lil more sure of doing this ! it will be my first time waiting and i was so unsure i wouldnt have enough knowledge thank u for these tips!
Thank you for sharing your awesome videos. I'm watching everything you put out and I appreciate everything you have to say. :)
Thank you Brandi, good luck with your new job!
These are great tips, I have seen a lot of what you said happens in a restaurant in my job. Keep posting!!
Awesome, man. Cheers for the tips from Oz!
I start my first day as a server tomorrow, so your videos are a godsend! Thank you!
Hows it been going?
It's been going really well. It is super fun, but I am always learning a lot. There are just lil things that still confuse me, like whether or not I should interrupt someone who has been speaking for 5 minutes and hasn't stopped, and I just want to ask the table if they want dessert or coffee. Or knowing the right queue of taking someone's plate because some people get really mad if you take their plate, or even if you ask if you can take their plate.
+Xavier Guillaume I hope it's good I'm a washer upper but next week I'm going to become a waiter 😃
+Xavier Guillaume some people speak for 5 minutes, that's their thing and it's the table's job to shut that person up, or you can directly interrupt the person and say you wanted to see if they'd like dessert or coffee then run away if they say no
***** Thanks. I'm learning to just interrupt them if I notice no one is going to stop them from talking. Interrupting seems less awkward then standing there at the table saying nothing while everyone ignores me.
You have given me a lot of help, man!
Thank you so much for this! :D I just got a job as a server (first time as one) and I'm so nervous! I've just been focusing on how I hope to get great tips, but it's so much more than that! Thank you and have a great day! :D
Great video, it helped me a lot. I'm happy I found all this information with you and ready to share with my coworkers.
thanks man that really helps :)
Another good tip is socializing with the guest....creating conversation is important... Asking why they chose the restaurant, any special events, first time guest, etc
Today is going to be my first day as a waiter guys,wish me luck😄🍀
Gonna be starting a job as a waiter tomorrow, these tips helped a whole lot! Thanks bro!
I love your spirit. Give me your email address and I will send you my $20 Waiting Tables Master Class, for free :) you can leave it here or message me on my channel, but just let me know when you do so I will check my messages. God bless brother
Coping skills are essential in any job - thanks for ur post!
Awesome tips.. thank you for this video!
thank you for your contribution! I'm currently being hungry for being a better waiter! I wanna be a great waiter. What I caught from your advice is all comes from the mind! The heart to serve customers beyond our capability brings the best experience for customers! I completely agree with your points. And I believe having such a great mind of serving help me to become a Next Level ESL teacher and motivational speaker. I also wanna get my girl back! Thanks for letting me comment below your video!!!
I can tell that you will do very well because you have a big heart and understand that your intention to serve well is the #1 qualification for greatness, because you can be a vessel for the Universe
Really insightful :) thanks for the motivation! I begin serving Wednesday!
Thank you so much everyone for your advice comments. Many of these suggestions were the problems ive been having. ive been a waiter for 2 years and theres always been laziness and nothing but problems in the enviorment but thanks for all the great tips.
much needed tips thanks!
Awesome vid. Very helpful!
I just started at Applebeess as a sever first time and i found this video real helpful i always go to work dressed simpler to as u are in this video. good vid.
+OneKrazyK1D Congrats and always be looking to evaluate when there's no more to be learned at Applebees, that's when it's time to go to a different restaurant, preferably a prime steakhouse eventuall, but it requires slightly more finesse and attention to detail
thanks...so helpful! God bless yuh!!
Wow. Here is someone who says "I want to be the best I can be" instead of "Waaah, this job sucks."
This man will succeed in whatever he does in life.
This should be a rule: Know the menu like the back of your hand.
***** Pardon me?
Did I say something wrong?
Both.
Damien INSANO aw too bad
Damien INSANO YES.
MY FIRST DAY OF THE WAITRESSING JOB IS TOMORROW AND THIS HELPED THANK YOU C:
Good luck and thanks!
Thanks for the pointers:)
Thanks for the videos!!!! you're awesome!
thanks man, i have a trial day later today and im really nervous but this helped so thank you :)
Always, always, plead not guilty. Oh, not that kind of trial, got it. Good luck anyway
that asking if they want lemon is genius. I can definitely see that working. I'm not a server yet, but I should be soon.
Thank you so much this helped
Thanks for the tips. :)
yo bro. YOUR RIGHT ON POINT with everhthing you said. Bravo
+C Castro God bless you Sir, hope you make the $$$
thank you that was very helpful
Really helpful thank you
I liked your video and I am going to put on practice everything you showed off on the video.
thanks for the tips!
Great advice, dude
Very helpful! Muchas gracias!
Great video, I found it really helpful, Thx 😀
+Jihano Diamond Thank you for your positive comments :) cheers
Just landed my first waiting job. Thank you for the great advise!
You are so intelligent, I love the way you speak & you have really helped me on ways to improve my waitressing thanks dude keep it up!
Very good tips man! :)
+DARJAY DIAZ thank you
Great advice! While I don’t ever, EVER recommend lying or being dishonest to customers (no one else, either) it is easy and painless to make them feel special or “in on things.” If a customer asks you about a 6oz sirloin that you know is small and bland- tell them! :) Say something to the effect of, “The menu item is exceptional , however, it does shrink considerably in the grilling process and could be more flavorful- I recommend the 8 oz, peppercorn crusted version with some melted butter on the side instead.”
Not only will you upsell and increase your earnings, but their satisfaction is increased- learning to kill two birds with one stone is an important thing to learn in this business.
Nice vid man!
very insightful...glad i watched...i will certainly use this information with my new position
Thank you very much for your tips on being a good waiter, I myself have been a waiter and also a tourist guide and have had very great rewards on both fields doing great on tips, and basically doing exactly what you have mentioned before... Thank your time...
Thank you
Thank you very much very helpful
dont forget to close the deal. some customers like a friendly engaging waiter others dont mind a silent and stoic waiter who doesn’t seem too happy.
There's a breakdown of those 2 types of people. On the one hand, there's the person who appears to be happy and bubbly. Some people are truly like that, while others are merely full of shit and if you as the guest don't respond back in a similar manner, this type will often turn aggressive towards the guest as the bullshit act is perceived as not being accepted. Then, there's the person who's legitimately happy and bubbly and no matter how the guest responds, they will still be positive. On the other hand, there's the waiter who appears serious, which can mean that they are just the quiet type, or it can mean they are unhappy. What it all boils down to is kindness, patience, and respect. Those traits will reveal themselves in time through interaction with the waiter and expose their character. This is why a guest will appreciate any type of server as long as the server is focused on serving the guest in the most diligent manner possible.
That´s amazing !! well explained !!
Thank you José
I get really nervous when taking orders, and this makes me mess up. So it's a never ending cycle of stress and incompetence. So getting practical tips like these are great. Still get really nervous, and I don't know why.
Could just be anxiety. Exercise and eating better helps me. As an extreme case one could get Xanax from a prescribing physician but only long enough for a person to see how they can be better and less anxious, then gradually stop using the meds. I've done that with Xanax before, not for serving, but used it for a period and then got rid of it once I realized in the end, you have to find your center and control your breathing.
whoever said this was bad is crazy. More servers need to learn from you. Another tip: If you're serving people with teens or if you're serving young people, give them a to go cup of whatever soda they have (if it doesn't cost anything) when you give the check. This won't be good at some restaurants but if you can, it is appreciated by guests
Thank you 🙏
Thank you for these some tips that u have share to us.I hope you upload a lot of techniques on how to be a good waiter.God Bless Us!
My pleasure sweet soul friend, thanks for watching and I will keep them coming.
man, everything you just said in this vid happened to me in the past few days. i just got a job as a waiter in a hotel restaurant, and i've been thinking the exact way, and today i see this vid, unbelieveble, im just grateful that my F&B mananger isn't a douche, cuz i would quit the job very fast, after slaping him across the face :D . Stay sharp, and keep up the good work ma bretha
Thanks man I have an interview at an Italian resturant today for my first server position wish me luck
Good video, like the idea of creating value with water.
Your welcome Mr.Patrick!!More powers!i hope soon i will be a great waiter like you. :)
Ah well I see a dining experience as an opportunity to entertain someone or fulfill needs that they might not be getting fulfilled elsewhere. Little things like making a lighthearted joke or observation, feeling the table out and looking for ways to start a conversation- these are the things that raise check average and tip average. I used to see my job as a quiet ninja there to get them food, but now I see myself as a tv show host getting them the best food on the menu and heartfelt joy :-)
Along with the guy commenting below me,
i just wanna say thanks for a great video and even the interracial
babies one too. Keep making videos bro. Your helping college students like me out here in Cali.
Great job
nice! it really helped me
Cheers, God bless my friend
Thank you for the video.
Great video man
Thank you and good luck
Thanks dude
Great video! Very helpful tips, thank you! Fish tank is lookin a bit green though ;)
Not any more it's de-algae-ed :) Thanks Christine
I just got a job as a server and I'm excited because I can make way more money than I have in my previous jobs if I do it right. Thanks for the help!
I think the most important thing is to start serving, anywhere. Getting that experience, how to manage 3 tables at the same time while assisting teammates, is going to get you your waiter chops best. Then once you establish yourself as a competent server anywhere, then you can size up the playing field and start applying at restaurants which are a little better or expensive than the one at which you're currently working. Then just keep climbing that ladder to fine dining, big money
nice one thank you ..yes this helped.
Thanks!
Thanks for sharing this with us noobs!
That's great Patrick you do your best to make the guest feel important and comfortable during their visit. Also, I've worked in the food industry for 8 years and sexual harassment is a big thing haha. I personally have only seen one time when a co worker got in trouble with HR and was fired for that, but all the other times no one seems to be complaining about it because it helps us have fun and get through the day lol. I also agree with you about it being like 'high school'
Good Video
I feel your stressed
Thanks for share your experience
Any questions please feel free to ask them here so I can make another video
so,i just started working at tgi fridays.i never had any experience with alcohol beverages.so how am i suppose to deal with people if they ordered an alcoholic beverage?
Syed Ahmad AlAttas As long as they are not hammered drunk, your goal is to keep them drinking. Make sure to card them of course, and do it tactfully. If you do it right people think you're saying they look good. Remember that drinks are where the money is because they require very little work and people will sit and drink all night under the right conditions.
ok i forgot to mention that if i don't know the names of drinks what should i do,mixed alcoholic beverages,type of wine,beers...
Syed Ahmad AlAttas Go to bartending school. Usually they cost a couple hundred bucks max, you get your liquor sales card depending on what state you're in, and then you have forced yourself to learn how drinks are made. After this, the trick is to cook for yourself more and start learning the base ingredients in most dishes, how food is prepared. This will give you a much deeper, functional understanding of the various beverages and dishes, rather than a rote memorization of them which your brain will then dump after cramming the info. Functional understanding of ingredients and how they work together will also help you down the line when your restaurant runs out of things late in the shift and then people want this or that, and you don't have it which puts you in a bad position as well as the patron/guest, so you'd want to be able to offer a suggestion for a substitution and with a functional understanding, you won't have to think hard about it.
+TrueGritProductions I just started at a four diamond fine dining steakhouse last week. I love it and it was a hard job to get and I feel like I will do very well, but do you have any pointers specifically for my situation?
I moved to Edinburgh and I've only been working as a 'runner' for 3 weeks, tomorrow I have a trial at a restaurant. Thank you for your tips, I hope everything goes well
tincho that's how i started, good luck!
I've been serving for 5 years and I'm in college... Thanks for making this video...!!!
you are the best bro , thanks from the heart , my gratitude goes to you for this video , well than amigo thanks ones more ..have blessings from Mexico.
i will go to see if i get a job tomorrow and if i get it it will be thanks to your tips ...i am a masseur, and i will try this new wittering on a hotel in los cabos ..
cheers and thanks, vaya con Dios
Thanks!
Welcome :)
Houston Texas! thanks for the tips. I'm going to be a server for olive garden. & Im just 17!
thank you for this sir! :-)
in the time it took to thank me, your table just passed your guard
+TrueGritProductions hahaha
Thank u for your time, my apologies for not keeping it light and fun enough- I've leaned a lot. :-) happy serving!
Don't apologize to me, ever. The best thing for any good waiter to do is to start their own business and apply their customer service and business skills from selling people tailored and featured menu items, and apply that to a product that is in need by consumers. One idea... Why not run a doggy daycare and start by getting leads from Rover.com, that's just one idea. Or anything really, but the restaurant is a death sentence and you can't make managers be fair or co workers not be douche bags or cunts. Blessings
thanks for tip bro.
That whole drama part was so true. The advice I would give is to just be nice to everyone and work hard and no one will have a problem with you.
+Kylar Keaton I disagree, but then I don't see most waiters talking shit to you or coming at you for certain politically correct reasons. I personally worked very hard, was nice/neutral and kept to myself when not actively assisting other servers, and many of the female waitresses and trendy male waiters hated my guts likely because I didn't small talk them and they knew I was a better and harder worker. I could speak 3 languages and waited on English speaking, Spanish speaking, and Russian speaking guests some of which said I was the best waiter in Los Angeles. I quit waiting tables even at really nice restaurants to be self employed because I didn't want to deal with that, and the precipitating event like the illegal immigrant kitchen staff threatening one of our best food runners saying "I should cut you" after the illegal stole the worker's bicycle first, then got fired, then eventually, deported. But then I guess according to what you're saying, the food runner should have just continued being nice and working hard, and there would have been no problem, even though his only way of getting to work was stolen from him. I quit because of that, and the guy who got threatened quit a week later. He was one of the best, hardest working people we had, paid his taxes, and he had a college degree and was yet still working for minimum wage, and he couldn't even be safe at work. This is the real America that everyone is trying to cover up and silence. And by no means anywhere close to the first time I saw property destruction or violence at separate restaurants by immigrant workers. Many were deported, fired, or arrested in numbers far higher than any native born American worker there. To be honest I never witnessed an American worker stealing other employees' bikes, breaking the restaurant and its dishes to bits, or vandalizing the place because they didn't like something. Nope, that was all the south of the border crowd.
+TrueGritProductions I didn't say what I said to argue anything you were saying lol I was just adding in extra advice. But for the stolen bicycle example you are right that being nice wouldn't help anything. But to be fair right now I'm mainly a busboy/host so me working hard means happy servers and whatnot. I would however say that if you are dealing with illegal immigrant coworkers that are stealing from you that there is no advice to give except quit lmao
Kylar Keaton As a busboy/runner being nice to everyone and working hard is actually a good thing and many servers will appreciate it. But once you become a server then the game changes and people start to become very competitive because now you're all vying for the best sections and shifts. Don't think being nice on that level is going to work automatically. And if your restaurant doesn't have an automatic tip sharing system you can count on servers not tipping out either. Being nice and working hard only works when there's not big money at stake/steak :) But yes one should work hard and be a good person, but the nicer you are as a server, the more other servers will never help you, and will expect you to do their jobs for them.
Thats exactly what ive been doing and its been working for me just zero issues with co workers although one of the managers seems to have a distaste towarda me but it seems like its more just everyone
Roman Sedano Well when you're a 6'4" white guy who doesn't go around kissing ass, minds his own business and works harder than most people in Los Angeles, some people are gonna hate you. I waited on Russians and Mexicans in their native language too. You're on my video. Go ahead guys keep believing that being nice is going to get you somewhere in this world.