How to stand out from 80% of other servers, upsell, and more! | How to be a good server
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- Опубліковано 22 чер 2013
- In this video on ways to be a good server and make better tips I talk about the importance of appearance, the art of the upsell, and a weird trick that can help you carry difficult items in high-pressure situations. Organize your life, stop procrastinating, achieve personal growth with this journal which I personally created: amzn.to/3G8A65A
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@@thomasreyansh7991 lio
I liked the part about singing. I am very antisocial, and the fact that I took a serving job at an upscale place, is just beyond me. Yesterday was my 2nd day ever serving. I was really scared man. But I'm a good honest person and I have great hygiene, and so far it's been an awesome experience. It beats the hell out of cooking or doing construction type work. My trainer told one of my tables yesterday that it was my first day on my own, and the old couple from Canada, looked at me and said "Zak, your coworker tells us that's it's your first time serving" I said Yes sir, and then he said " why in the hell are you so good at it?" That was a huge confidence booster and I wasn't sure how to respond. Thanks for the video! Keep it up.
This type of interaction and connection with another human is the reason I choose to serve.
I am the same.
2 years on, curious as to how it worked out for you?
2nd day nervous
@@ryanmacias4994 good for you! Serving is not easy!
APPEARANCE
1. dental work (brush/shower if you smoke)
2. uniform (always ironed, shoe shined
3. diet + exercise (people can tell
4. ART OF THE UPSELL
[itsa win-win]
[example of a win-lose: perhaps customer wants to save money... but always offer a premium items... dont push it]
[example of a lose-lose: when you never try to upsell]
HOLDING STUFF
6. hum to yourself and focus
7. lift weights
BEING EXTROVERTED
8. playlist of favorite songs--sing before work to improve breathing, diction, projecting (words will flow)
🍀🍀🍀🍀
Tell me why this is exactly what my notes for school look like 😂
6 and 7 are highly underrated. These two things will fruit amazing results to your mental health before, during, and after your work day.
I saw improved confidence when I bought higher quality makeup and learned how to apply it properly. and lipstick. I felt better and I did better!
Boom! That's great to hear! I know I feel better when I shave my neck beard and brush my teeth, make sure my haircut is updated and have been exercising. Happy for you :)
i can say in the last 5 years of working front of the house, the most frequent compliment i have gotten is, "you have beautiful teeth." only 2 years of braces. it literally PAYS to get dental work done.
He is spot on about getting dental work done. I had messed up teeth my whole life I couldn't smile in front of people or even in pictures. I went to get a full fledged teeth sugery done on my top 6 teeth. It boosted my confidence and appearance exponentially! It was quite pricy around 600 to 800 a tooth but it was for the better. It helped me in my career field as well as personal life. I am now dating a beautiful woman, someone I wouldn't ever dream of getting. It's all about improvi g your appearance and how you carry yourself. So if you are reading this take this into consideration and always try to better yourself. Take care and God bless
Hell yeah man!
Wobbly Bobbly I get your point and it makes me feel better about my teeth but also I’d feel so much better if I could afford to fix them. Unfortunately I’m only 18, I work full time and my extra time is spent on learning about the world.
Remember ; right or wrong we live in a superficial world.
I LOVED this video. Thank you! I just started waitressing and I thought it would be simple but i find myself stressed out about a lot of aspects of it and my shyness is difficult to overcome. It is helpful to know there are techniques to help with this and that i'm not being silly for wanting to be a good waitress and to excel. Thanks again!
Thank you so much, I am glad and happy for you. You are most welcome. For a complete program that will give you my 4 years of experience in the serving industry visit servetips.com
maaan! that humming/singing works for me unbelievably too! that tip I support greatly, although whole video as well as your other ones are great self-helps. thanks for them :)
Kuba Hrdel awesome thanks :-)
I just started working at a new restaurant and I've been feeling really overwhelmed. Thank you so much for this video! Your advice may seem like tiny unrelated tidbits but from my experience it's the little details (like carrying a tray!) that are most difficult but no one ever really explains them.
Awesome tips, Man - especially the singing before work bit. Thank you!
I thought I was the only one humming at work. I tend to do it when it's too busy and all I do is run around like crazy. It drops the pressure of having to take care of everything and helps to re-view the whole situation.
+KevInKobe Absolutely it does, just like chanting "Ohm" with a Hindu mantra lowers blood pressure and resonates from the same part of the body... interesting stuff
Seen a lot of vids with advice but I enjoyed yours it's helpful !
This is majestic! Very original Bro, good energy!
thanks Patrick. Appreciate your time and videos. The humming while carrying has done wonders for me.
Thank you very much, you were very informative and I love your videos! Very helpful!
I took away a lot from this video more than I have from any other server tip video. A lot of these things were already in my mind but you just made them stick out so much more and it helps hearing someone else who knows how it works, say it thank you so much and I will be applying these to my job soon, I am a naturally shy person when it comes to talking to new people, so what you said at the end really helped me because I didn’t know what to do. THANK YOU so much and I will be trying these out next time 😊😌😌😌❤️❤️
Great tips!! Thank you!
Yes I ttoally agree about music on the way to work! I like to play rap/dance/90s R&B on the way cause it always puts me in a godd, hyper modd for work. Having good coworkers also helps too
Dude, you rock. I appreciate your help man.
Wonderful video with great tips! Thanks!
great tips man appreciate it
Great small tips! Love it.
Awesome tips!! Thankyou. Love the idea of listening to and singing to your fave music before work, will try this out tomorrow :)
I waited on Michael Bay's mom once, she showed me pictures of her and him on the red carpet together
Great video !
A way I get my voice ready is grounding technique before leaving.. Elliott hulse has a video on this that works wonders.. in addition humming high and low like a vocal rollercoaster for 10 or so reps, 5 seconds each rep, really helps prepare me to speak from the mask (front area of face) as well as vocal range
Wonderful Video!! Thank you for taking the time to give such helpful advice :) I am very shy & its hard for me to start conversations once I get to work. The CD idea is great!
very helpful!!!! thank you just watched ALL of your serving videos!
You are now ready, Obi Wan
Thank you for all your tips! The tip for introverts at the end is a good one! :)
I knew and I am following most of them apart of singing before work. I will give it a try tomorrow! :) Thanks!
Great tips. Super helpful
great useful tips!!! thank you so much! just warned by boss this morning. really need thess advices!
Loved you video!!!
The last tip felt so personal but man was it helpful! Thanks a lot for this amazing video❤️
Yeah my tips just hit different amirite
@@TrueGritProductions can’t deny
You're awesome thanks for the advise! 🤘🏼🤓
9 years later, got some good tips from here. Thank you!
My pleasure. Make that money
Thanks for sharing !
Excellent tips, thanks
Great idea about the mixed mp3 and opening up the vocal cords.
Best part of this video is the recommendation for listening and singing to your favorite songs to loosen you up on the way to work. Typed up a whole post on being an introvert and deleted it. Yay... being "forced" to work with people.... but life and school never dealt you the options to apply for something better. I can clarify in needed, or wanted.
Thank you. I love your videos. I am a new server and I am studying everything you have out. Thank you for your time.
Oh my GOSH! I hum too to calm myself down.
it's how we connect with our Source/God energy, and why meditation, prayer, and chanting is not much different
These are great!!! Appreciate it!!!!!
Appreciate you! servetips.com
Haha. Love this video! Helpful and entertaining. :)
Thanks for the good tips
You sir deserve an award thumbs up
Thank you Archie. I appreciate your positive feedback. Real leaders lead by inspiring others, I think you're on your way.
I like your video. Whenever I feel like I have to navigate a little too much with something in my hand, I concentrate on the nerve endings in my hand and just feel it as much as possible. Every piece of concentration is on my footing and on that potentially shaky item. I like the Phantom in the beater. Drive your point home and funny.
that's a great strategy
Really Appreciate the videos man, today I just landed a new waiting job at a 5 star hotel! Much bigger than I'm adjusted to, but I feel more confident with your tips.
Congratulations, may the Force be with you.
Just wanted to say today I was promoted to a Supervisory role on the restaurant floor and I feel like I owe you another thank you. Your advice really was all I started on.
Patrick Warren.. thanks I will teach my servers how to use your great techiniques.
Surely Connecticut will be glad you did
Awesome video. Great tips. You've got it figured out ;)
I'm just a guy, who drinks by himself sometimes.
I like the humming tip!
you were great. thank you man
thank you so much you truly earned this thumbs up!
snobby
Loved the last tip, thought I was the only one who dose that
I am very charismatic as a person in general, but have been serving at an upscale pub....I went into the most high dollar restaurant in Detroit and they hired me....I'm so nervous to start fine dining--but this video as well as your others have made me feel very confident about this opportunity❤️❤️❤️
Don't casually brag about it. You could have said you went into a fine dining restaurant and got a new job as server, but it's clear you're enjoying getting by on your looks. Well, that's one big reason I quit waiting tables, because that attitude is one of entitlement. I hope you watch my videos and pay attention to the fundamentals, because a woman's looks fade fast and then she can't get shifts.
Wait. What? All she said was she got hired at an upscale restaurant and is nervous. Nothing was said or implied about her bragging or about her looks. Seriously?! A simple "that's excellent news, congrats to you and you'll do great!" would have been a proper reply. No where did she say "omg I got this top restaurant job because I'm so hot and the manager couldn't keep his eyes off meeeeee"....... She stated facts in a just the facts, ma'am kind of way. She's nervous and wants what anyone in those shoes would want: :encouragement.
TrueGritProductions wow. Misconstrued here. I just never imagined that I could have been hired from a pub to fine dining without the proper training. I appreciated the help, but it appears you're kind of bitter towards my excitement. I'm not at all an entitled. Shitty to be that way toward people who gave you compliments or appreciation. You are who you are. Cheers
Sarienn Music thanks for saying that! I never meant for it to come off that way and of course rereading it in my head, I kept seeing how it could have been taken that way. Your comment made me feel better 😊
+Holly Sochocki
+TrueGritProductions
Year old, but figured I'd give my two cents for some perspective if any of you see this.
From an independent perspective:
I watched the video.
I read Holly's comment.
I immediately induced an err of 'humble-bragging'. Something quite common within 99% of people i've come across; people love to talk about themselves when things are going well, yet hate to dissect why it is that reality is playing out in such a way. The patting-ones-self on the back is an illusory, emotionally backed mechanism to boost one's self confidence. Your comment was NOT to "compliment" the youtuber's video as you alluded to in a later reply; it was clearly to brag, whether conscious or semi-conscious the act.
The gentleman decided to call you out on your bullshit. I laughed out loud as I read his reply, as it is so uncommon to see in this effeminate culture- praising women on the true underlining premise of their looks, sexual appeal, and their leveraging value within the sect of male-female relations, the latter due to the recently acquired freedoms and rights, without their corresponding responsibility and accountability.
Perhaps we both "misconstrued" your intentions as you propose. But there's a better chance he's not a crazy misogynistic cynic if someone comments to back up his statement.
As to why I am the only one? The adage states: "Men don't challenge women...because they want to fuck them".
If the youtuber does read this, he probably won't value my response, as no self respecting man would need the external validation as many women do, but I digress...just felt like pitching in. :)
Last tip is the best.. it works!
Lol the Phantom & music adds a nice touch to this
Thanks for the advice! I've been serving for almost two years and lately I have been slacking. Need to get back on track :)
thanks for the kind words :) I have a complete course for servers here servetips.com and I'm quite proud of the direction it will put waiters and bartenders into... I say this as I'm about to open my own bar in a foreign country
thank you!!!😀💕
Good vid thanx man.
gonna try that humming thing tomorow, as i start my waitering job (my first job ever really) and will let you know how it goes
i've read in the comment sections it does wonders ;)
the video was great. I constantly hum when "in the weeds" or even pacify myself by saying to myself "lalala I am just walking drinks over to thirsty people. drop them and chill..." I just started a new "fancier" serving job. I searched youtube for serving advice and yours is the best. I don't need to know how to place a drink down, most videos are about the generic-"don't forget to smile!" I need to look good and gain confidence at my new job
I love the song idea 💡
This helped, thank you
You're welcome, thanks for watching
When I am training a new server one thing that I always tell them if you have a four table station for instants trade that for table station as just one big table. If you are getting drink refills for one table Do it for all four of them just treat your station as one big table
gee thanks... your tips are very related
Great video!
And I think, you're great.
Tip for smokers: go to dollar tree and get a small bottle of mouth wash to bring to work with you. Also listed one strips are the best. While you’re at the store, go ahead and pick up some smell goods! You don’t need an expensive perfume, but something to get rid of the Smokey smell really helps you a lot.
smoking cigarettes before or at work as a server is a no-no
it's so true about the ironing tour shirts
Nice funny keep it going. Thank You
thank you very much
Now one thing I am wondering about. I‘m a lot at my tables to doublecheck, triple and quadruple check if everything is alright and if they need anything else. (This is my first job and I‘m a people pleaser) And i think because of the doublechecking I do tend to get overwhelmed quite quickly and I feel like I‘m not helping others as much as i could. I fall behind with sidework and tend to forget things when i‘m overwhelmed... is there a like a decent rule of thumb as to how often you should check your tables? Is it just the lacking experience? Am i overdoing it? I hope you know what I mean.
Anyway thank you for this video i‘ll make sure to keep your tips in mind ^^
My old GM would always suggest upselling and claimed 30% of the time people were offered, would in fact take up on the offer , 1 out of eveery 3 tables!
Great advice and cool attitude in all your vids
Sea Chelle thank u
Yes, I sing when walking to work!
We need more phantom ironing in a tank top lol
that sounds like sexual harassment, referring you to HR
I tend to make quiet sounds like you do while feeling awkward holding items! Ha!
very good video. thanks for sharing.
Jaun Alonso thank you
Good content thanks! Im going to get out here and start humming and spitting on my shoes
You bet your g d arse you are
Nice one
Benevolence! Gettin' paid..
Thank you..
My pleasure
Thank you so much for this I am just getting back into fine dining from another carret and from one queen to another... " you speak the truth" in he to get them coins. You live in Manhattan
very good
been tying to get get a serving job for a while now i don't mind traveling or anything but them its all about the experience. i just don't want to lie then go in and start to fuck shit up and they be looking at me like where is that experience bro. Thanks for the vid bro i feel like i might pull off a lie with then haha.
Yeah that's normal. This is why it's good to take a food runner position (which not many people want) at a fancy restaurant, learn the menu and the flow, then attempt to get another job, as a server, at a corporate chain value restaurant at the same time. You leverage your experience that way even though it's not direct server experience. And while you run food at the fancy restaurant, you attempt to learn the menu at the same time.
Great information! Is there a way to avoid overuse injuries with carrying a tray?
The best way is to have a strength training program in your already-existing workout regimen
Learn to use your non dominant arm! This arm gets less use over all so it's less likely to be injured day to day. If you learn to use it the you can switch back and forth. I actually prefer to carry with my left arm now but I can still use my right arm if I need to. Start off with small trays with small drinks (no wine glasses or anything like that) or just a few plates (no big trays) until you become confident and strong on that side
Sing before work. Hum while working. Got it. Thanks lol
Read a book to raise your IQ sometime
I sing when I'm stressed, kills two birds with one stone that way lol
You know who can't sing? Songbirds that were needlessly killed by stones.
@@TrueGritProductions they knew the risks lol
Hello there, I watch a couple of your video. Awesome, I study a bit of breathing and anatomy and you focus when humming probably cos you engage your diaphragm that stable your core and your shoulder giving you more control over your arms. It is a great advice.
great!
you are
TrueGritProductions :)
I always Hum when I feel awkward, or cary heavy stuff also. I'm a waitress.
Xitlali Guzman I do the same! We have to carry giant trays with a bunch of food!!
Nice vid.
thanks for watching
Sometimes I need to poop during lunch business rush. How do I hold it in? Because serving tables when I need to poop is hard.
Wilt Min that's easy, go before work or try this product made especially for people like you ua-cam.com/video/dEwjogp4wIo/v-deo.html
i see where your coming from on the being healthy side but ive had plenty of servers that were bigger and gave EXCEPTIONAL service,, my aunt was also a server for 20 plus years and was 320 lbs and always got requested by guests and made a boatload of money serving appearances can only take you so far ,, I myself am a server and if you ask me its all about personality and being attentive to the guest
Good for you and biggie. You'll need a cargo ship to hold all that money and yourselves on your way to the hospital for premature end of life medical care.
Thanks for the advice I been trying to be a great waiter at Pizza Hut this video helped me a lot. I want some advice how to get cheap people to tip you?
get them out so nicer people can get in
Mikey House I have an interview at pizza hut tomorrow and came to this :P
another lose for the upsell is they spend your tip on the suggested item, though that likely doesn't happen often enough to justify not upselling.
you need to switch restaurants if you run into that... I never encountered that. The proper upsell is just mentioning better items in case they want it
AwesomE
Wow man I wish I could work with you this is Good Enough though
+Vicente Zavala I'm pretty quiet at work, only focused on work ya know that's why a lot of co workers hated me, they either misread me or were jealous or pissed that I wasn't complaining along with them about being broke or hating men
I don't want to sound weird, but you should shave your head, I feel like you'd look really great bald
marry me... if you're a real stormtrooper
TrueGritProductions I really wish I was, like, wouldn't life be so much better under the empire?
Diehard 270 he will look like the guy from suite life of Zach and Cody
Honestly he’s right. You’d be a nice baldy
@@aspensky5 bald with a beard would be a great look for him
Good video and tips! The bright light behind you is a bit much though.
It's a free video. You're welcome
I think i want to get a job in serving to at least give it a try. How old do you have to be?
18's good
Can u please demonstrate the hum
Just hum below 80 hz ya know around sub bass range no one will hear you likely
The smoking thing is weird for me. As a customer at a restaurant if I smell smoke on a waiter I’m like “girl I get it” but it’s hard cause I know not everyone is like me. But it’s also weird because middle aged men who are top at their job are my best tippers.
Pull your head out of your kooch and stop smoking before shift. Yeah, middle aged men are financially well-off, horny, and bored with their wives/girlfriends, they'd hit on a dumpster fire if it didn't smell too bad.