Customer Refuses To Pay My Prices - Hunters Mobile Detailing
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- Опубліковано 2 тра 2022
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People don't understand the amount of physical labor it takes to detail a car, it's insane ! I paint cars in a collision shop, and my heart goes out to our detailers (damn good workers)
I recently had my car professionally detailed. Wasn't happy with the price but saw another car he did so I agreed to the price. The car was so shiny afterwards it hurt my eyes. Worth every penny. Did research on detailing and learned how much effort and attention to detail is done by these professionals. It's truly an art form.
Word!!....there's a HUGE difference between washing a car, and "DETAILING" a car.
I wonder if that's why it's called 'detailing' 😂
@@johnnyl321 Not too much different. (With how I keep my stuff clean.)
10 years in retail sales as a manager prepared me 100% for dealing with my detailing customers. It's so easy now for me to just say "I don't think we're a good fit for what you're looking for" and just move on.
Facts. I just had a guy call me yesterday talking about he want show room shine and quality on all his vehicles. I said in all honestly sit your not trying to pay me for that and then start talking about what this other company can do and there prices. Well sir use them if their cheaper. I’m at with my prices where I am at.
Some people thrive on drama and manipulating others. Great way to cut them out quickly.
@Chris Johanason i I had 12 8 with Rent A Center 4 with Verizon all Store Manager and i canoagree with you 💯 made it a lot more easier especially going by protocols
The absolute most professional response you can give some people.
@@Finetouchautopros how much does a good detail normally run for?
Hunter in all honesty you have a lot on your plate I can see it in your face on the recent videos. New employees, your new spot, etc.. Your doing what you can were all human. I'm praying for you may god bless you brotha!
It is what it is. It's cleaning cars, it's tough Is my many people can learn and do it But just don't want to take the time .... people don't appreciate Full detail All The Times. You take the bad and the good. But Cheers. Working hard and pushing forward to make that buck, to make that better life, support families etc..and not live off others , especially the government etc.. Cheers It's not easy. Not Everyone was made or positioned to go to college to get a certain job that can require less physical work in many cases. So Cheers To those that work hard within their means. Unfortunate to go to college, community, working up paying practically all myself, working in the medical profession for over 25 years using more brain power than brawn in nursing. Car detailing on the side, For fun, to make people happy. It is hard work I make roughly the same hourly wage but more taxing on the body, chemical exposure etc. So cheers to detailers making it work.
@@miragexl007 just started detailing part time 2 months. I gotta new found respect for detailers now it takes a toll on your body especially at first, I was so sore.
@@miragexl007 I absolutely LOVE owning my own mobile detailing business. I get to create my own schedule, decide my vacation time, spend time with the family whenever I decide, help out friends and family with jobs to earn money and put food on their tables, and best of all have a successful business for my two sons to take over when they grow up. Also not having a boss is a marvelous thing. I send you my condolences for going to do the 9 to 5 thing working for the man... I prefer a moderately active job anyways because when I'm not detailing I'm running or working out so I try to incorporate some cardio exercises into my details by moving as quickly as possible around the vehicle and jogging back and forth to get supplies ect. Idk, it's fun to me. Different strokes for different folks though I guess. As long as we enjoy what we do that's all that matters.
I was a business college business major in marketing and entrepreneurship. You gotta build a support and rapport. Maybe do loyalty program or a buy10get1free plan. People want free stuff so if you give them freebies once a while for their business; they will want it again.
rudeee
You need to learn to say no to anyone that begins bargaining with you. NO is NO! And you don't need to be everyone's detailer either. You also need to raise your prices, so ppl like this won't even think twice about reaching out to you, because even a 10% discount off your regular prices is still going to be to much for them.
Thats how you get rid of broke di$ks amen. I use to work at an NTB I hated when they printed at 13.99 oil change . Worst customers ever
Raising the prices to avoid cheap people will also make people who would normally spend the money go somewhere else where it's cheaper.
Hey, those are the customers you need every so often! Those customers that give you grief like that....are the ones that make you a better owner/operator. If it wasnt for your enemies in life, you wouldn't be able to test your abilities of what you can do in this world.
That's a rather unique way of looking at it. Most others just pass on those customers, relatively because they're money pits. The actual business adage is, as he said. "I ask what I ask for. They can either pay it or they can't." It's a business respect, that a customer disrespects by automatically demanding every service, undervaluing the professional with their "unprofessional" estimate.
Why, I feel like one would become an even better operator if, they could charge you what they felt they were worth, and one wasn't griefed. Why, one might even feel better about the job they did.
I’m from the UK and I had one customer haggle the price over the phone and then they complained and nit picked. The car was in a bad state too. They got a great deal and even after that, they asked for some money to be refunded. Lesson I learnt is that don’t ever deal with people that will try to haggle the price. They either pay what you’re asking for or they can look elsewhere. Simples! I’ve lived by that principle ever since and thankfully haven’t had any issues since that issue.
had a lady hassle me on price, told her id do what her budget allowed, i did more than what her budget allowed... got complaints followed by underpayment , but whatever I'm glad to have her in my contacts as "DO NOT SERVICE, CHEAP CUSTOMER"
The customer that pays $50 will complain loudly. The one that pays $5000 will thank you for taking care of them
I do that all the time too lol. I can't stand cheap customers, but especially rude customers.
@@quintonbutler7148 just had a lady told me that I had to take consideration that she needed to head back to work after dropping her car off and that I was responsible for doing so and picking her up.... people are nuts
@@djtomchay6396 some times
@Danny Gonzalez Sometimes. There are places that genuinely overcharge.
I always go with “ our prices are already at competitive rates” period!! Hope this helps.
Good one
I just started detailing on the side, but I own a painting company, when I get a customer that starts negotiating my prices I hang up or walk out. No one is gonna tell me what I’m worth, I decide that. Plus those people are the one that always want more for nothin. ✌️
Facts...also..I simply tell em...I know my self worth and the quality of work I offer and my prices are not negotiable...im not struggling for business or new customers...we are not a good fit for eachother...have a nice day
Scammers trying to make money off somebody else sucess
@@brucecobb2349 yea scammers are the worst....I heard of people pretending to have a detailing business...calling detailers and bring their customer cars in...having the pro detail it and then they collect the difference they charge to their customer for doing none of the work themselves....but simple acting as a "middleman"....they can go screw themselves
My guy was dealing with a GYPSY lmaooooo
I thought you did great handling that situation. Much respect for keeping it professional. The tough/annoying times show what people are made of. You've got this.
You carried yourself very well. It's like the saying, "It's all business, never personal."
I have the same mentality; no discount upfront, once they see my work, that's a different situation. That's how we retain regulars.
I only offered a discount upfront to a car dealership; minimum 3 cars a day, quick detail, 25% off regular price.
Keep at it big homie. Love to see your princess along side with you.
Generational wealth.
To me it seems they want a discount for a never detailed car or heavily soiled? I like the no discount unless you bring volume.
This guy is a perfect business man. I've been watching for quite a while now. Always like all your content bro.
My opinion, you need to develop systems to run shit for you. Eventually.
You need a good couple guys, and someone to answer the phone. Free up time for yourself.
You have huge potential to scale this.
Remember.! No one will ever work hard as you or care half as much as you. You need to pay by performance too, not hourly.
God bless brother 🙏
My compliments to you for being professional and standing your ground. It's a cruel world out there my friend.
just found this channel, love watching detailing videos with people who actually have a personality. Great Vid💯
stand your ground man! you doing good. you cant please everyone. sometimes you just gotta walk away from ruthless customers
I had somebody like this and I told him over and over my price is my price anything extra is extra. Nothing is for free. The car was already cleaned by his dealership and I knew than he was going to be a hassle. Stand your ground firm and let then know it's your business take it or leave it. P.S. This guy did the same thing he took his lawn chair and tried to tell me how to do my job the whole detail. He tried to tell me after I was done that he would send more people and in my mind I was like no thank you 😂😂. Sorry so long.
What kind of things was he saying to you during the detail?
I used to be a sales associate at one of those “big car washes” with the vacuums included. Couldn’t tell you how many people would try to charm their way in to getting a free wash lol you gotta learn to say no because people will take advantage.
Respect bro! I know it’s not easy trying to explain things and be in a rush for a full detail! You do amazing work sir!
Love this dudes work bro puts in the work as well as gives advice
Dude you handled that extremely well. Bravo to you and your team
Hunter... stay strong! You are truly blessed!
Ay bro, I came across your video and decided to watch it. From one business owner to another… you doing it man. Just when you feel like you’re going to blow a gasket, stay calm but maintain your bottom line. I try and do that and though it’s not the most “popular way” of being a “boss,” It’s actually the wisest move. Stay humble and kind but maintain your bottom line like you do. Refreshing to watch. Stay easy man
Love your patience bro!
From my experience, customers like that need to be dealt with very matter of factly. Like, super cheap and annoying customers don’t get extra service. I tell them EXACTLY what they’re getting for what they’re paying, nothing more nothing less.
I get wanting to get deals, but maaaan some people just want to you to be their slave.
Love this video man, super behinds the scene and up close the whole way through as far as what actually happens for detailers and detailing and crazy customers! I can't wait to start mine back up again! Awesome video man!
Edit: earned a follower
U did it right bro! Just be honest and tell him off. Keep it going bro, u r my inspiration man!
I love his honesty in these videos
Just raise all your prices by 10% and then give first time customers 10% off 😆
Yup he can inflated it. Or do a customer loyalty program or something. Like a customer can do 10 car detail and then get 1 extra free. You gotta be a good business man and haggle too.
@@coolgamers2794 yup
Thank you for that knowledge bro. Like in auto detailing we have be Detail to the customer on what they are getting for the price. It was awesome by telling the customer to leave have the was for free99. You are 100% right its a business we have to put food on the table....
Let's get this money bro. Blessings on your future endeavors.
Good vid! Man, you have lots of patience to deal with that type of customers. I used to have a tire shop and these guys (most likely the same type person you have - Car Dealer or buys car from Auction) they have no respect for the work and pretends they don't speak the language or know the work it takes just to gouge deals from honest business. I refuse to work with them and my neighbor shop always ends up arguing with them over $10 $20 and they never want to leave. By then we just have to always refuse because they take time with any of us doing business and there were customers just wanted to get their work done.
Keep it up !!
Love your passion man! You are an inspiration and because of you and a few others I'm going to make the leap and start my own detailing biz!
u did right man! keep up the good work bro!!!
You did a good job and provided excellent customer service in my opinion and you handled everything gently with that rude customer... Keep up the good work. FYI I'm a contractor and I get my fair share of people trying to get something for free or discount so I get it
Sorry man - and you seem like such a great guy too. People can really suck. Good luck as you grow- much success to you !
3 weeks ago I did 4Runner and they didn’t want to pay me either. She’s my wife’s friend. How cool is that.
@Danny Gonzalez Nope I should’ve take a picture of her car before I detail . Rock chip and scratches was already there and she blamed on me. How nice of her. I’m staying a way from people like her.
This is why we only do contract cleaning with a signed service agreement that has all scope of work detailed out in the description box so there's no argument about what is or what is not supposed to be done.
I have an agreement with another Detailer and we send work to eachother from time to time.
But everything was spoken before and its good bussiness for both of us.
Hi from México!
Dude you’re so funny lmao. Great vid man had me crackin up
You handled it that is all that Matters . God will bless you and your family people like that will get theirs.
Love your hard work brother..
You did great, hold your ground and don't let others dictate what you're time is worth!
You handled it very well!
Even if you do a walk through before sometimes is hard to pick up on those deep scratches that wet sand looks like it was just dirt lol
You did a great job! Customers like that haggle for everything so keep on doing you brother!
Keep going I did detailing for a short while, it is rough work. As far as competition doing that sneaky stuff drop your business card in the car.
Yup that’s what I do and detailing is very tough and people think it’s easy. Your body will pay for it.
@@Finetouchautopros damn you scaring me off
@@Finetouchautopros it’s not that hard compared to construction jobs.
@@Drgottagupta Yeah standing on the side of the road with a cig is hard ass work
@@eggs5258 not government construction jobs, private sector those guys bust their ass the government is loose on keeping track of how contractors they hire waste time on our dollar. But a company owner won't have loligagging on their dollar.
You did everything to your ability to keep from hurting that man and I can understand it. In my town there are so many cheap detailers and I don't even charge what you charge so it's really hard to keep good customers what I've done is I've got a list of clients and those are probably ones I'll stick with new people are recommended by my clients and they already know what the price is. I don't do anything under $150. I get so many people call me and never hear from them again once I shoot out that price. You know what you're worth just like we all do don't ever settle
You need to figure out how to say... "What is your budget. We have the $60/80/and $150
Crazy day - great job on keeping your cool
Lmao 🤣. You guys are the best and funniest person's. Hope you guys keep going together and keep the vidoes going and build your business stronger bros. Keep it up👌
I use a service menu with 3 exterior packages and 2 interior packages, listed as a general cleaning if you want outside of package that is at my hourly rate of $50.00
I think you handled it very well. The only thing I think you may consider is generating a worksheet that specifically identifies all work to be performed along with the total cost and have the customer sign off in advance of any work commencing. This would be particularly helpful with new customers who are more likely to be a problem. Great job Hunter!
@HuntersMobileDetailing That is called Poor Mouthing I deal with it a lot... Those pple I drop right off my list. I don't do detailing I repair appliances and there is always @ least 2 folks a day wanting a discount or for me to break even FOR THEM! I have 4 kids and bills just like they do but we aren't as important as the customer OR AT LEAST They think that. Never bend over stand your ground and for every customer, you refuse and lose you will gain 5 more GOOD paying customers. Don't be afraid to tell pple no they are used to whining and complaining to get their way in life and sadly it's pathetic. You are a very respectable fella, and you hold your head up high. There used to be a saying, customers are always right this is a myth nowadays customers have NO clue what is right when it comes to trade work, Unless you live off a trade skill in life you as a customer couldn't possibly understand the cost and the work needed to complete it so don't pretend to think you understand something you have never done. You will always be blessed for doing hard work. ✌
That’s the whole reason I started my detailing Buisness. So I can say kick rocks to the customers I don’t want to deal with lol. Always remember a good detailer doesn’t worry about bad customers or about what they say. The details speak for themselves. Once you set a precedent it’s easy after that. But definitely being organized (or if your too busy) find someone to keep you organized. It’s one of many keys to succeed
Great video and lesson, it's never worth negotiating with a new client
Trust me been there done that. I am now sticking to my price. I definitely give them a price range, if they agree we book an appointment. Not too long ago I did a minivan and 17 hrs of detail customer refused to pay the full amount. I was pissed off. Most of the times I'm really blessed with customer who tell me I don't charge enough and that makes up for that one bad customer. But you learn from mistakes and hopefully you get more understanding customer.
Respect man, know your worth. Know your value.
He worked you! There are people like that out there! Unreal! You too nice Wayne! Stand firm with your standards.
Proud of you for the way you handled that as a leader. God sees it all.
I Subscribed! Keep the Faith!
In that situation what i would've done... is just lost my mind 🤣😂great job handling the situation
respect man.
Good luck with your customers you have a lot of patience.
Yes I have walked away from many jobs to the customer refused to pay.
Karma will take care of that keep your head up proud the best of luck with you and your family in your life and your crew if those guys kick ass right there with you
Props to you bro 💯
Not only is a walkthrough always a good idea, but have very detailed written info of your packages, so that customers knows extra what he is paying for, and what’s NOT included BEFORE you even touch his car.
Hay Wayne Joe from fort mill South Carolina I’ve lots of customers that do the same thing. I learned not to put so much stress
That sounds like a good deal and I like your work. I may pay you a visit someday!
I love hunter mobile detailing he’s not hard guy to deal with some people in this world have a certain type of entitlement that just doesn’t even make sense
Big thanks from Québec Canada 🇨🇦
Never discount your prices. They are set because you did your due diligence of your overhead and the lifestyle you want to have, along with funding your investments for your retirement.
You give people 10% off they'll want 15 or 20% off you give 20% they'll want 50%. Never entertain a discount especially for no reason.
you can give a discount... only to repetitive customers who never ask for discounts. It's a form of "thank you" for bringing business in. Anyone else, as soon as they ask for lower pricing, should be told "goodbye".
Thats crazy that dude needed straight deliverance 🤣🤣🤣you did well handling that situation
Challenging days as an entrepreneur and since you do high quality work I’d consider raising my prices across the board. But you’re right about the walkthrough and pics before and after would probably be a good idea.
Must be in an area where it is a demand
You're definitely too nice, you gotta have a spine champ and say fuck these ignorant customers
Top Notch responses !
This was a good video! God was testing your patience on this one! Lol
Great way to handle , also great example
What happened to your receptionist? I thought you had one?
Wasn't she just on the last video?
Might be an old video before hiring her
Hey guys I think you guys are doing a great job detailing keep up the good work.
Now on the business part of things the first mistake is by trying to negotiate or haggle with your customer. you let them know what the prices are if they're not happy with that price go ahead and say I completely understand if you would like this is what I can do for you and then just downgrade them to your next level of wash and explain to him what will be included and what won't be included you always want to show features and benefits make the customers see what you're seeing and make the customer realize the time and the prep that will go into it and also don't be afraid to tell the customer the cost of the tools that you using that will make him understand the type of job and the type of work that it takes to perform what he's asking for.
Conclusion
I'm glad you caught your own mistake sometimes it's good to have someone document your transactions through the day so that you can see where you went wrong great job catching yourself and understanding what you did wrong so you won't have to go through all that again.
I love being in a position to tell anybody to "Fk Off" and not be harmed financially.
You handled it perfectly.
You handled it the right way. You don't need those kind of customers.
i had the same thing as a body & paint shop people asking for sand & shoot no body work just sand & paint ,but after people would want me to just do this dent & that dent pretty soon they want the whole car prestean for the sand & shoot price , with the same promas of more work to come
My recommendation, money up front then have a checklist for what is covered for the service. Each checklist can be tailored to the level of service. Checklist is for you to ensure what is completed and them to see what was done.
In my shop i give like a name cards with 10 small circles in it. Every time they wash i will check out 1 circle . And the 10th time they come they get a free wash for the 10th time . Ya that system
Works great for me . Haha
You did a great job with that guy good for you.
I was thinking this whole time $150 is hella cheap until at the end you explained what the customer's deal was. My detail guy doesn't let me watch the process and I get why now. I told him make it like new, he said it will be better than new. I come to the pick up my car the next day and bam, he was right. Respect your detailer and trust them. He told me what needed to be done after I got more than what iI paid for initially. Keep doing good work and holding your own with these worrisome customers. BTW my first detail was $450, and the second with engine detail was $500.
Damn this needs to be seen by all small business owners. Everybody thinks hustling is easy, and it does once you get to a point. When you’re growing, you have to deal with a lot of pain. Juggling 20 things at once, dealing with shit customers, dealing with shady competitors. I’ve ran a few businesses myself, and can attest to all of this. Big ups to the content creator, seems sharp and smart and hardworking. Best of luck, you’ll do great
@:58 cutest unexpected photo bomb 😂
just like you said its apart of business
i got a little over 6 years of detail experience i worked in fort worth the clients over there pay unlike Dallas where im from they want to pay 30 dollars for 150$ value of a detail or they will go to Miguel who charges 40 to vacuum and dawn soap your interior and its the same thing apparently were not professionals but i drove 150 miles to charge 200 per detail instead 50 what we charged in dallas its mobile at home convenient and we had a shop in dallas near 175 and 20/635 Loved it hated dealing with the cheapos we do quaility work and trust us you get what you paid for
Bro 😎 I Was Over Here Weak With The Phone 📞 Call To Recommend Another Detailer Send Him On 😂 Awesome Work Bro Had A Couple People Like That 6 Months Just Wait On It They Agree The Job Is Done For The First Setting You Had Other Clients To Deal With Just Because Someone Else Messed Up Didn’t Mean You Had To Take The Mess I Agree As A Business Owner We Have To Stay Positive 💯 Positivity Brings Great Outcomes Keep Up The Good Work Bro 😎
My brother started his detailing business, but since he is young, he wasn’t taking cash in advance.
He ended up cleaning like 5 cars without pay, people argued with him on how their car wasnt clean, after they agreed to pay his price.
That’s a tough situation when the client sits around poking at things that is not part of the package.
I’ve learned to do
Show them the package, price per size and condition
Agree
Please do not interrupt while the vehicle is in service until we are done, then you can help us address things that’s within the package and let’s also address the room for improvement, if there’s any questions I have; I will be sure to get your attention so we can move forward.
You have to be thoro with some of them, in the most respectful and professional way.
On a side note
If this was your first heckler lol
You did way way better than me 🤣🤣🤣🤣🤣
You’re a good man. I would have done what you did - do all you can and maintained my integrity.
Question: what do you use on the engine?
You should consider a scheduling team that’s a group of employees responsible for handling customer disputes, scheduling, changes of scheduling, and assisting on-site detail technicians. i’d definitely apply since I can’t work for you as a detailer!
I just watched the Detail Geek do a never-cleaned ranch vehicle. It took 16 hours of talent and tools and chemicals to clean that thing. Never let someone talk you down from all the work involved. In construction, every time a person wanted another "extra" they sign a piece of paper for the increased cost of the add-on.
i hear that kinda stuff all the time in my businesses as well. they want discounts the second they call you . they tell you they gonna brign you lot of customers but they never do. but there are customers that do bring me business and thats when i do hook them up
Been there before. I did a little tilling business at one time, just side work kind of thing , flower beds and gardens you know. I had one lady who wanted a bed put in at the edge of her patio but when that was finished she asked if we could do jus the sides too, which I did. I ended up doing twice the work and then she had the nerve to ask if I would excavate one entire side of her foundation for the same price, with a rototiller. It was at that point that I had had enough. I bid a price that I knew she would not bite on just so she would leave me alone.
Goddamn man watching you clean that car with precision is sick. Keep it up brader.
I mean.. Its business like you said it is. I was a middle man for a while.. Although i was clear about it.. I told this one detailer shop.. " Okey, i will get you customers, you will do a good job and stand for whatever faults that might come. And il take the differance between what they pay me and i pay you" Thing is..Then it was okey for the detailer.. He was happy he had clients and didnt need to work or do anything to get it.. And i did my part which was getting people. :) Was a win win for everyone except the customer really.
in my career i always go by a saying if there’s no respect then there won’t be no buisness, you can have patience but if they continue to push it and not respect the original deal then it’s your job to not be walked over for what they want hopefully this helps people starting their buisness
You did best 👍