(OLD) Breville Oracle Touch Maintenance - How to descale
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- Опубліковано 8 вер 2024
- This video is OUTDATED. Please watch the UPDATED video here:
• Breville Oracle Touch ...
In this video I review descaling intervals and go through all the steps of descaling the Breville Oracle Touch.
I was not able to get original Breville Descaling powder... it was out of stock or backordered everywhere, so I used this descaling solution instead, which seemed to work just fine (paid link):
amzn.to/2WcOipV
Breville Customer Service informed me that I could use any descaling solution designed for espresso machines. This one had quite a few reviews from Breville users.
If you need a screwdriver, this one should be ok (paid link):
amzn.to/31VsCC4
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This video is now OUTDATED. Please view the UPDATED video here: ua-cam.com/video/JCqpLy7_mHA/v-deo.html
This video follows a request for this information and the gentleman kindly responded to me that he would find out and produce a video. In the UK the model is made under the name of Sage and their descaling instructions and when to do it are virtually non existent. THIS VIDEO IS FAULTLESS AND ABSOLUTELY BRILLIANT. SAGE / BREVILLE SHOULD BE SNAPPING HIM UP FOR ALL THEIR PRODUCTS. Perfect English voice; easy to follow instructions which are crystal clear. Thank you very much for this excellent video.Still awaiting a response from Sage, though we have been in total lockdown, in the UK for the last 11 weeks!
Thank you very much for your comment, and I am glad the video was helpful! I will try to make more helpful videos for this machine and others. Have a great day!
For anyone having issues with the temperature not coming back up to temp, I was told by breville that this happens most often because the descale process is interrupted at some point. If you wait too long in between the steps that the oracle has you do, the oracle will go back to the main screen and you will have this issue. It’s important to pay attention to the machine and I would suggest having a liter of water with the solution ready to go, as that is the most time consuming part.
The solution is, disconnect the machine open the steam valve wait five minutes make sure all the water is out, close the steam valve.. Then open the other valve, wait a couple minutes to make sure all the water is out, close the valve. Make sure that the machine is cold so wait a good hour before you turn on the machine. Turn on the machine and hopefully you should have your temperature go all the way back up, if this doesn’t work try again, disconnect the machine wait an hour and try again do the same process over.
Thank you very much for posting this tip! I will point other people to it when they have this issue. Take care!
Thank you for this! I’m incredibly irked that the machine went back to the Home Screen when I stepped away during the 20 minute cycle.
Just had this happen. Ugh! Lesson 1: have the descaling solution dissolved and ready to go. Lesson 2: if the machine times-out, close the valves. Allow the machine to cool down completely (like hours). Turn it back on. Make sure fresh water is in the tank, even 1/4 full otherwise the machine will alert you that there's an empty tank. Allow the machine to come up to temperature, and while it's doing so it will refill the boiler tanks. Once it comes up to temperature you can start from the beginning and go through the prompts for descaling.
Unfortunately, my machine will not heat past 160F after attempting a descale. My dezscal solution was in the water tank when I started. I’m not sure how to fix this bc I can only empty the steam boiler when the machine is not up to temp. Hopefully someone has the answer!
@jantonvid hi I just came across this video because my oracle touch is having a hard time reaching temperature after descaling and not paying attention my machine turned off.
I now turned the auto off to 8 hours just to see if the machine would somehow get back to temp and it took a couple of hours when it did I restarted the descaling process again without interruption however it’s still having a hard time coming up to temp quickly. I tried your solution but it’s still not working well in coming up to temp quickly. Do you have any other advise for this?? 😭 We’ve had the machine for 3 years and it worked perfectly until I decided to descale it. And I do not have warranty on it anymore 😢 please help!!
I completely agree with Geoffrey Walker - this video is excellent and the instructions are crystal clear. (BREVILLE - if you're reading, you might want to make contact with Coffee Wiser). I've been hunting for a decent video on the full descaling procedure as the details in the instruction book are vague at best... Due to the cost of the machine I've been very keen to follow instructions to the letter to avoid a costly repair. The instruction book does not even mention using descale solution, nor how to mix it etc - it just says to follow the instructions on the screen! So thank you Coffee Wiser, this is very valuable for us machine owners. Well done.
Thank you very much for your kind comment, and thank you for watching! I am working on more videos! Take care.
just following along here and i think its important to make a correction if possible to have the 1 liters of water measured and ready before beginning anything and also to have your bottle opened to save time because if you go looking for a measuring jug and it takes too long, the machine will reset itself and start from the beginning
to add to my comment, now the machine has to re-heat and its sucking up the water with the solution that i just prepped, its taking forever to get ready again. i dont know if i should go thru the whole process again including opening the screws ... total failure and hassle. your video is amazing but id like to maybe have had that info before i began so i knew to be more prepared. ill know the next time though lol
You bring up excellent points. Next week I'll modify the video and repost it as updated. The first time I descale, the same thing happened to me, but I when I descale again, I went faster and I forgot about that issue. Thank you for bringing it up.
@@CoffeeWiser lol. yah i had a long night. took me hours to keep trying things including what some called the 45 degree trick , put it 45 degrees to the right, put half way water into bin and turned on the machine, heard a bit of water being sucked in, took machine out of power socket and re did it about 4 times, put it back to normal and left it out of plug for an hour. Then it finally sucked in a bunch of water and worked again.
really grateful for this video - I had no idea what I was doing and my machine stopped working properly, and this guide was a life-saver.
If you are using the powder descaling package, you will see something like a 28g to 1L water mix ratio (Urnex Dezcal for example). this concentration is mostly for drip coffee makers which pass the solution through quickly. as the Oracle instructions state, you will add this solution to the tank and add another 1.5L of water for 2.5 L total to bring the tank to the max level, or just add one package to the full tank. The descaling process uses more than one liter of water. The oracle lets the solution sit on the components unlike the drip coffee maker. the lower concentration works just fine. there's no need to add 2-3 packages of the powder to tank per the package instructions. doing so may have negative consequences.
Hi, your voice is very close to the person that used to do the Sena communication device videos. Thank you for this video!
Thank you for your comment! I haven't see the Sena device videos, but now I am curious! I will check them out.
In the on-screen instructions for my Oracle Touch, it says that after the descaling solution has dissolved into the 1L of water, I should fill the tank to MAX before reinserting and starting the process. In the video, the tank is reinserted with only the original 1L of water (plus descaling liquid).
Thank you for posting this. I was not going up to the max line before because the instruction for the descale solution didn't include that much water... And because the machine never used the full amount of descale. However, you are 100% correct; since the machine says we should do it, I made a new video! Thank you :)
Mine had the temp problem also I had to drain the boilers a couple times and let the machine cool off then everything was back to normal.
This is great feedback. Thank you for posting this tip.
Thank you very much.You have been so helpful.Very nicely explained and to understand for anyone.I love that I can see everything you do on machines screen.Job done so well thank you again 👍😀
Thank you for this video. However, the instructions that came with my machine told me as long as I changed the filter every 3 months there was no need to descale. My water is classified as 'slightly hard' (130ppm)
Thank you for your comment. The manual for my machine says: "Replacing the water filter after three months or 10.6 USgal/ 40 L will reduce the need to descale the machine." Since the manual says "reduce" and doesn't provide any recommended intervals for this reduced need, I decided to call Breville customer service and this is the information I provided in the video: if using tap water, descale every 3 to 6 months, and if using purified water, descale every 6 to 9 months. Given that this is a fairly expensive machine, I plan to descale every 9 months (I change the water filters every three months and I use purified water) to be on the safe side. Have a great day!
@@CoffeeWiser There are issues with descaling and what it does to the machine. My machine is now broken because of the descaling process. My steam wand does not get to temp.
Thanks you are doing a lot better showing the screen good job
Thank you for your feedback!
I’ve had the same issue start after the descale cycle was interrupted. Now the boiler does not pull water to heat, so temp stuck at 42 degrees Celsius and “ER21” is showing the debug menu. How did everyone fix this issue?
This is what someone posted recently. I haven't tried it since my machine hasn't had an issue. I would be really interested to know if this works. Thank you.
From Jose Antonia Avila: "The solution is, disconnect the machine, open the steam valve wait five minutes make sure all the water is out, close the steam valve.. Then open the other valve, wait a couple minutes to make sure all the water is out, close the valve. Make sure that the machine is cold so wait a good hour before you turn on the machine. Turn on the machine and hopefully you should have your temperature go all the way back up, if this doesn’t work try again, disconnect the machine wait an hour and try again do the same process over."
Excellent video. Very thoughtful presentation. Thanks
Thank you very much for your comment. Have a wonderful day!
Great video once again - your instructions are always so clear. Am interested to know how you're going with your new zero retention grinder when you get a chance. Cheers and thanks.
Thank you for your comment. So far, my external grinder has produced perfectly predictable shots. Unfortunately, I have a channeling issue, but I think this is due to my tamper not being fitted to my basket. I have a new tamper arriving soon. I will be working on an Oracle Touch consistency video next week. Have a great day!
This was fantastic. Have you found that not descaling can also cause inconsistent shot size? The last few days the first shot doesn't start to come out until 16 seconds and there is less espresso. The next round and after is fine.
that is just a symptom of this machine... you can make 4 great shots.. and then boom... the next will suck!
Thank you for the video. Wondering what would you suggest doing if through the process the machine is not getting to the temperature and is ‘stuck’ on heating?..
I am sorry you are having this issue. This hasn't happened to me yet. How old is your machine? Is it still under warranty? If so, Breville can fix the machine. Either way, they can also help troubleshoot over the phone. Have you been descaling the machine during ownership? I found two recommendations on forums:
- A: I just had that happen yesterday while trying to descale the machine. I turned it off for an hour and then went through the descale process. One of the boilers seemed as if it was not fully filling or emptying. That fixed it for me.
- A: make sure the steam wand is in the vertical position, and not sticking out.
This link has some good info for the Oracle. The machine has the same internals as the Oracle Touch. Click on "my Oracle will not heat up to temperature"
www.brevilleusasupport.com/bes980xl/troubleshooting/
I hope you can resolve your issue quickly. Can you post back to let us know how you resolved it? This will help everyone else who has this issue. Thank you!
Did you find a solution to the heating problem?
I have the same problem after making descaling 😔
I'm having the same exact problem. Unit will not heat past 165-169F after i start the process. Only solution is to leave the valves open for 12 hours and try again. Mine is under warranty but I figured I do some poking online before getting Breville support on the horn.
@@AnontheGOAT Were you able to resolve your issue? I think it is strange that at least four people have the same issue. Maybe there is a problem with the descale steps? Or maybe a defect in the machine? Thank you for letting me. If I need to change something in the video, I am happy to do that to avoid issues for other people. Thank you.
@@ksastorm4738 Were you able to resolve your issue? I think it is strange that at least four people have the same issue. Maybe there is a problem with the descale steps? Or maybe a defect in the machine? Thank you for letting me. If I need to change something in the video, I am happy to do that to avoid issues for other people. Thank you.
The process was interrupted at before rinsing, now it can’t be heat up, the temperature is up to 72. What should I do???
Have you been able to resolve your issue?
I have heard that sometimes the sensors remain coated with descale liquid. Purging the boilers and running another rinse cycle may help to fix your issue.
You can start at any point in the process by going through the descale menu, and skipping to the step you want to run.
One thing I want to mention, we tried to this today and it ended up running out of the descale solution/water mix even though we filled the tank with 1 liter as detailed by this video. It then errored out and wouldn't allow use to restart the process. Going to try adding more water tomorrow and seeing if it's enough.
I am sorry you had a issue during your descale. Were you able to complete the process? If so, can you share how you resolved your issue? Thank you.
@@CoffeeWiser I sent in the unit for a warranty repair because I could not get it to heat up after that, even after 2 days with the valves open. Breville ended up sending me a brand new, non-refurb replacement. My advice to anyone is to use soft water on these units. I have since only been using reverse osmosis filter water.
@@AnontheGOAT Thank you for sharing your experience. If I understand correctly, you are using reverse osmosis filtered water so that you don't have to do a descale again, is that right? I am going to keep a close eye on this thread. The last thing I want is for people to damage their machines while trying to maintain them.
@@CoffeeWiser I think eventually there will be some scale buildup due to the fact that you can’t filter out 100% of solids from water. However it’ll be far and few between. I set my machine to the lowest hard water setting so we shall see when it prompts to clean it.
@@CoffeeWiser I commented in another video but since I can't find it i'll add to this chain - Breville just replaced my 2nd machine with another brand new one due to it breaking after the descale process. That's two broken machines due to this process.
Didnt you say that you Would purge the fresh water twice? I was actually really curious to see the screen for that, or i did I miss something? Thanks for the very well, instructions, keep them comming👍🏼🤞🏽
You are right, I flush the machine two more times after the descaling process. If you go to the 1:53 mark on the video, the screen shown there is the one you want to go back to. So basically, once you complete the entire descale, your machine will automatically refill the boilers as soon as you refill your water tank with fresh water. At this point, return to the descale menu, and skip all the screens until you see the one shown in the video at the 1:53 mark (you can skip to any screen you want within the descale instructions). There are three steps on this screen; step number 2 and 3 are already done (refill the water tank and place it in the machine); remember to do step 1 (place a cloth towel on the drip tray). Then, move to the next screen and follow the steps to empty both boilers, and then refill the water tank again, and repeat the process. I hope this helps!
Ok, so I had the same issue as others...after purging and closing the valves, I removed the tank and added the descaling solution. But the when I placed the water tank back in the machine, it never got off of HEATING. So then I turned off my machine, turned it back on, when throught the purge process, but because I didnt have to add the descaling solution, once the purge was over, then the START button appeared.
So you were able to resolve the descale problem that prevents the machine from heating?
It sounds like you turned off the machine, and then just tried to go through the descale process again, is that right?
Excellent video!!!
Glad you liked it! Thank you for watching.
I descaled my BES990 for the first time, completed the entire descale process but then it failed to heat past 72°C.
I entered the advanced menu and live debug showed that steam boiler was turned off. Ive read that it can be due to descaler solution coating the sensors but every time I open steam valve, nothing comes out. It seems to be there is no water entering or perhaps there is an air lock.
I tried different methods, even keeping both thr valves open over night, still no dice.
If you or anyone else knows how to fix this, please let me know.
Hey, Have you found a solution to this?
@@CM-qg2cd locally got it opened, turns out the O-rings were broken. Had to replace that.
Id suggest you get it repaired from Breville.
Thank you!
Thank YOU for watching!
Awesome video. Thanks for your time. Question: My descaling cycle is not using more than 20% of the descaling solution (tank 80% full after descaling) and when opening the right valve after descaling (and before clean water cycle) there is no steam coming out at all in contrary to some videos. Is that also the case with other owners?
You are right, the machine will not use much descale solution. It's kind of strange that we fill the water tank to the max level, but it looks like there are two reasons for this: (1) if the machine runs out of water during the descale, it would severely damage the machine, and (2) the descale solution needs to be diluted enough to reduce the chances of coating the water sensors and preventing the machine from warming back up.
I would say that if you are getting through the entire descale, then your machine should be doing fine, even if there is no steam for one of the cycles. It could be that the boiler didn't get sufficiently high in temperature during that cycle. It could be on purpose; perhaps Breville made adjustments to reduce issues with descaling.
Very helpful
Thank you very much for watching! Have a great day.
I did the clean cycle two more times as suggested but tested steam wand in water, and the hot water option both reeked of descaler very strongly. Ran the steam wand briefly around 20 times in clean water, still reeked. Boiling water I ran for 1 min x 10 times. Still reeked a bit, not quite as much. Dunno? I've just given up and am drinking it now - hopefully its just normal...
I did not experience this issue. What descaler solution did you use? Also, did you fully drain the boilers a few times?
How long does it take to heat up? My machine seems to be stuck on step one.
You need to allow the machine to cool down completely before starting. The manual says at least an hour, but if you have just used the machine, it may take longer, as noted below by Nick Rich.
Hi. Many thanks for all of your videos, they’re great! However, your water to descaling solution is incorrect.
First of all you should ideally use the Breville/Sage branded descaling powder as this is highly concentrated compared to cheaper solutions. You should then dissolve 1 descaling powder sachet to 1 litre of WARM water and add it to the water tank. (This helps dissolve the descaling powder). After putting your water tank back in the machine you should then fill the water tank up to the MAX line from the front of the machine with fresh cold water. It is very important to do this as part of the descaling process involves a backflush through the machine. If there isn’t enough water in the machine it could cause serious damage! All of the steps I’ve mentioned are clearly pointed out on the on-screen instructions menu. You are descaling the machine incorrectly by only using 1 litre of water.
Thank you for your feedback and perspective.
Unfortunately, the original Breville descaling powder is often out of stock. I know I waited six months for my Breville descaling powder to be delivered... therefore, it is important to have alternate solutions.
While I encourage everyone to follow the manufacturer information, there is conflicting information from Breville: the original Breville descaler powder indicates that it should be mixed with 1L of water on the instructions, take a look for yourself. Also, other Breville descale videos mix descaler solution with only one liter of water (ua-cam.com/video/JRDWn_4M7MQ/v-deo.html). Lastly, if I recall, even when just using 1 liter of water, the machine did not use all of the water in the tank, not even close actually.
If you argument is that generic descale solution is less concentrated, then it makes even more sense to use only one liter of water with non-original solution to achieve sufficient concentration.
@@CoffeeWiser Thanks for the explanation. I stumbled upon the same issue, as my Sage Oracle Touch also asks me to fill up the water tank up to the max line. This does not seem to make any sense, as the descaling process only used a very minor portion of the descaling solution and I was left with approximately 2 liters of unused descaling solution. This does not seem very reasonable, also considering the dilution of the descaling solution.
I think it would be great to clarify this matter with Sage / Breville to get further guidance from them.
Here for the same reason :-) running my 1st descale and was asked by the menu to fill to max after diluting powder in 1 liter of warm water. Interesting :-) Where you able to confirm/check with Sage?
@@CoffeeWiser Can you please take down this video or update it to follow the onscreen directions to fill the tank to the MAX?
@@onnobakker9173 late to the comments here but doing my first descale and thought the very same thing. Topping up the one litre to seems counter intuitive considering how little water it used. I do wonder whether it’s a glitch and perhaps makes it too weak.
Very helpful video - thank you!
I have an issue that I don't see addressed anywhere yet: After descaling, I ran several extra rinse cycles as you recommended. However, after the descaling, I can not get my machine to froth milk. Note: It took me three or four attempts at descaling before I could get the machine to go all the way through one full descaling procedure from start to finish, for various reasons. Not sure if that is part of the issue now or not. I know that leftover descaling solution can cause milk to curdle and not froth from previous experience. I washed and rinsed the water tank, ran extra rinse cycles, have run a few rounds of cappuccinos start to finish, with and without grounds, etc. But have not been able to get it to froth milk after 3 tries. What shall I do? Thank you so much for any recommendations you may have.
Thank you for sharing this issue.
Does your steam boiler get up to temperature? You can tell by pressing on a drink while the machine is heating up, it will tell you the current temperature of the boiler.
Is it possible that the drain screw for the steam boiler is not completely tight?
Also, does the steam nozzle blow any steam when there is no liquid? If not, it may be clogged.
Also, what is the easiest way to go through the rinsing cycle extra times? I pushed the back button and did it that way once. Also did the full descale program once without putting in descaler solution. How do you do extra rinses?
I pressed on a couple of the drinks, and I don't see the temperature come up. Tried pressing the various icons, and they take me to schedule and settings page, but no temperature reading. I'm not getting how to see the temp ... ? The only place I can see the current temp is when frothing. I just hit froth milk, and the wand (not in the jug/milk) started blowing steam and showing a temp that got up to about 147degrees.
@@napatwist9381 The only time you can see the temperature with the Oracle Touch is when you first turn-on the machine, and the machine says that it is warming up. Press the screen and then press a drink, you will see the temperature rising as the machine warms up.
If you are seeing steam then your steam boiler is working. Is your issue that your steam wand is not frothing properly? If that is the case, you may need to do wand cleaning. I have a video for that. Another alternative is to put your steam want in hot water for a couple of hours. I actually soak the steam wand every day after I use the machine. I get hot water from the machine water spout and place the wand into the cup. I don't froth it all, I just let it soak for a few hours.
@@napatwist9381 You can just press the descale cycle and skip to the step that you want to do. You do not have to go through the entire descale again.
May I ask should I just use 1L of water with the descale solution as per the video or should I add the tank to full as per the coffee machine instruction?
It seems to be better to add more water so that the solution is more diluted.
Most of the solution will be wasted, but apparently this is better to reduce the possibility of a sensor error.
One thing confused me is after putting the one litre of descale water I notice you put that straight back in the machine but my menu tells me to put in the one litre then fill to the max. Which method should I do? Is leaving the stronger one litre mix better? Is there topping up to max making it too weak and therefore best missed?
If I recall, I was following the instructions from the manual, instead of the screen. It made more sense to me to keep the solution more concentrated since the machine doesn’t use the entire amount any way. By filling it to the max, the solution is very diluted, and also most of the mix is actually wasted.
However, many Oracle Touch users have reported that their machine stoped working after descaling because some descaling solution coat sensors, causing errors on the machine. It is possible that the more diluted solution reduces instances of error on the machine.
My recommendation is to use the ClaroSwiss filters to reduce scale and protect the machine that way, instead of descaling, especially once your machine is out of warranty.
Great videos! I recently made the leap and purchased an oracle touch, what is the best way to change out the beans? Remove hopper, grind what is in burs ?
Congrats on your new machine!
Yes, that is the easiest way. However, if you are using fresh coffee and want to avoid waste, you can collect many of the beans sitting on top of the burrs. A few weeks ago, I bought tweezers with rubber tips (so the metal doesn’t scratch the burrs), and I love them! It makes getting most of the beans out of the burrs easily and quickly. Then grind the the few beans that are left. I hope this helps. Have a great day!
Coffee Wiser that’s a great idea! I’ll definitely pick up a pair to make the process easier. Breville should sponsor your videos! I’ve found them to be the most informative out of what is available.
I use a hand vaccum with a narrow nozzle
If you are using the descaling tablets instead of the solution, your first step should be to fill a cup or bowl with 1L of warm water and drop the tablet in it. Those tablets take some time to devolve. I started this process, got to the part where I needed to use the solution and it took so long to dosolve that the machine made me start over. Frustrating
That's great feedback. Thank you very much for sharing this tip.
Thanks for a nice video Coffee Wiser. I might have made a big mistake. Used Oracle Touch Descaling powder just as their instruction and also the "cleaning tablet" and changed water filter. But my Coffee now only taste like descaling. :( Is it even needed to descale the machine if I used the water filter and tablet? Uff not sure how to get rid of the awful taste
Have you tried to empty the boilers? You may have to do this a few times. You can empty the boilers by going through the last few steps of the descale process. You can go through the descale menu and skip to the steps for emptying the boilers. If the machine can refill with clean water a few times, it should reduce the bad water taste.
@@CoffeeWiser worked after 3-4 tanks. :-) Thanks a lot for your videos!
Thanks for the video. One thing which does not match the on screen instructions is that you fill the tank with 1 litre of descaler solution only, whereas on screen it says to fill the tank to the max, which means the descaler is diluted quite a lot. Can you clarify please?
The original Breville descaler solution indicates that it should be mixed with 1L of water on the instructions. Also, other Breville descale videos mix descaler solution with only one liter of water. I believe that using a full tank would dilute the solution too much. Lastly, if I recall, even when just using 1 liter of water, the machine did not use all of the water in the tank. I hope this helps!
@@CoffeeWiser Thanks - yes that all makes sense, but I'm left wondering why the instructions on screen say to fill the tank to the max mark. An error? I'll do it your way next time I think.
I contacted Sage Appliances Support about this and their recommendation is to fill the tank in accordance with the on-screen instructions if using their own Sage / Breville descaling agent, since this is stronger than normal descaler, so can take the extra dilution and requires the tank to be full. The initial mixing with with 1 litre of warm water is, I think, just to dissolve the powder - then you top up the tank.
If you are using a light roast and it’s pour is alittle too quick, do you just make the grind size finer?
Yes absolutely, grinding finer will definitely slow down your flow.
Perfect instructions. Thank you very much.
Thank you very much for watching!
How do you know you need to descale? I’ve had my machine 3 weeks, and we use it quite a bit. We switched our beans and 3 days later, I’m having issues with extraction. At first the grinder wasn’t working properly. It took too long, and the. Wouldn’t fill up. I emptied it and cleared it up. Now, the only way it’ll extract espresso is if the grinder is on 40. I’m new to this, and I’m kind of nervous the machine is faulty or something. Does it need to be descaled?
Many people are having an issue with descaling. Apparently, if the process is interrupted, the machine can't get back up to temperature. I have also read that if some descale solution remains on the sensors, this will also break the machine. I would say that you should make sure you change your water filters every three months, and use the Claro Swiss filters because they help to reduce the hardness of the water.
Can you elaborate on your grinder issue? I may be able to make some suggestions.
My machine stopped during the descaling process. Now it won’t heat above 160° do you have any suggestions on fixes or how to get to the service menu? Desperate
This just happened to me!
I wnet for a walk after descaling and when I came back, I could not get to the rinse screen so I had to descale with fresh water and then rinse. How do you get to rinse if not present shen it completes descale cycle?
You can scroll through the descale menu and go directly to the step that you want to accomplish. You do not have to restart the entire process.
Brand of descaling solution recommended? Ho many ounces of solution do you add to the water tank when running the descaling process
I always try to use the manufacturer brand since they are made for the machine, but I could not find the Breville descaling powder anywhere. In this case I used this K&J descale solution from Amazon (www.amazon.com/gp/product/B0796XCTL2/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1) because it had many reviews from Breville owners. The amount of solution to use depends on the brand. For the K&J descale solution, I used half the bottle (per instructions on the bottle), which was about 4 oz.
You forgot to add water to the MAX line after you pour in the 1ltr with solution
Thank you for posting this. I was not going up to the max line before because the instruction for the descale solution didn't include that much water... but the machine says we should do it, so I made a new video! Thank you :)
Great video. Breville doesn't really show a lot of what to do. I'm in California and can't find replacement water filters anywhere. Where do you purchase replacements?
I was able to find them on sale on the William Sonoma website a few weeks ago. They may still be available. www.williams-sonoma.com/m/products/breville-claro-swiss-water-filter/
@@CoffeeWiser thx, just ordered
you can get generics on Amazon now...reviews are good.
@@AA-kf7uf thanks!
How about using citric acid or white vinegar instead of the rescaling solution they sell?
I have never tried using citric acid or white vinegar. They may be ok, but frankly, I am not willing to take a chance with such an expensive machine. I use the original Breville Descaling powder when available, and the solution in the video when I can't find the Breville powder.
Vinegar is the worst you can do to any coffee machine, never use it! It will cause damage inside. Citric acid ive always used on my Nespresso machine but the Breville solution also contains other acids. So i’m not sure if citric acid is ok for the machine
Thank you so much for thes video
You are very welcome! Take care!
HELP - did the descale on my oracle touch EXACTLY as per your video. Everything seemed fine, but as soon as I turned the machine back on, it will not heat above 154 degrees and the steam boiler seems not to fill. This is a COMMON PROBLEM I am seeing with this machine and the ORACLE TOUCH has no way to do anything until it gets up to full temp, which it will never get to. APPARENTLY what is happening, is the sensor in the BOILER TANK has the cleaning residue on it and thinks the tank is full, which it is not, and there is NO WAY to tell the machine to fill that tank to rinse off the sensor...SO..looking at comments on reddit and other places, its a huge problem with this machine. I AM HOPING you know something about this. My machine was working perfectly until the descale but I was trying to follow the BREVILLE preventative maintenance schedule and I ran the descale today..now..nothing. HELP??>?
Were you able to resolve your issue? If I recall, some viewers have previously placed recommendations in the comments on this topic. Have you tried to re run the descale process but this time with no cleaning liquid? If the issue is residue, then perhaps draining the boilers and letting them refill could rinse the sensors sufficiently to get the machine back to work.
Hi please let me know if anything helped you because this same thing is now happening to me 😢
I waited too long to do this. Pure laziness. Now my coffee boiler won't fill. Hopefully, descaling at this point saves the machine.
Thank you for your comment. How old is your machine? And were you using water filters in your water tank? If so which kind? I am trying to figure out when machines are failing. Thank you!
@@CoffeeWiser it’s about 3 years old and I was not. My water has great flavor, very little chlorine, and I didn’t realize it was hard water until I started seeing scale on the fill area. I’d not been using it for the last few months but didn’t unplug it. It ran out of water a couple of times, too, so I can’t fault the machine.
What a pain in the arse. It's not your video it's Breville.
Descaling is quite tedious in general. The process on this machine is ok. Thank you for watching! Have a great day.
How long does it take to heat up? My machine seems to be stuck on step one.
I had this trouble. You need to allow the machine to cool down completely before starting. The manual says at least an hour, but if you have just used the machine, I reckon it takes longer.
Nick Rich is absolutely right. The machine needs to be cool before starting the process. Were you able to get it to work? Thank you.
@@nickrich10 thank you for answer
@@CoffeeWiser what did you then do, when the machine was cooled off? My machine will not heat up and I have tried several "hacks" from YT, it seems like it's my steam boiler that is the issue....the machine is only 9 months old and it happen after the 1. descale run....Many thanks
@@peerlausen8312 Hope you’ve resolved this in the meantime. If not, I had similar issues. Let it cool down all the way, filled the water tank and then tilted it 45° forward and turned it on. Held the machine this way until it heated up all the way. I had to do this multiple times unfortunately, so spent a day without coffee :(
Excellent video!
Thank you for your comment! Have a great day!