As a Chinese, let me try to explain a little bit, for LI one, the complain mainly come from the stop production and off promotions, Li decide to stop producing Li one and reduce the price of it, so the new buyers are very angry at this strategy. For BYD, most complains are from the delay of delivery, people have to wait more than 3 months or even 6 months to get their byd cars, so basically, the complain with li and byd has nothing to do with reliablity but other issues¬
163k miles driven so far on our 2014 Model S, and has been the most reliable vehicle I’ve ever owned. And only 10% battery degradation. My wife and I plan on keeping it for another decade!
How did you manage to keep it up all this time? How much did maintainance cost you and is the car practical for handling summer days where temperature is reaching 40 celsius? And on long 2-4 hour trips?
I'm an owner of BYD Song Plus EV for 2 years now. 63000km. So far, the issues are 1) Slight vibration if accelerating from 100 to 110 kmh due to the CV joint bad quality, I believe. But I'm ok with that, doesn't really bother me. 2) Nasty sound from brake pads, even though they're hardly used and have zero wear after 60000km
Damn, PHEV's are the worse quality in BYD's lineup unfortunately. I avoided all PHEVs from BYD and went for the Atto 3 (Yuan plus) instead cause Hybrids are just too complicated and QA on those aren't as good.
*RELIABILITY OVER TIME* is the most important metric. Delivery-day complaints aside, *WARRANTY COSTS* seems to be the most important metric from which *reliability studies* most likely draw their data.
We don't know the reliability of Chinese cars yet. But i did see a lot of video's on Weibo where BYD catched fire, and people call the cars "Burn Your Dreams" as a joke.
Agreed! Reliability is the number one attribute I use when buying a car. For me there are two choices in Australia, which are Mazda and Toyota. New companies do not have any old cars on the road. Therefore, there is no evidence of long-term reliability. Japanese cars have earned their claim of reliability.
@@user-gil-e NOT any more. Most jap cars ard duds now, as noticed back in the US where most recent owners give jap cars a black ball (very bad) in consumers reports. Here in SE Asia, a car market of nearly 1-bilion ppl and the 2nd largest car market after China, Jap car sales have lost 70% market share to China over the past 3 years. Australia doesn't matter much as it's smaller in sales & population than even many Asian cities lol
I have a 2006 Toyota Highlander hybrid. Bought it new and have loved it nearly to death. 280,000 miles later I have done little maintenance. One set of front brake pads. And the rubber boots on the cv joints. It has been a truly reliable vehicle. That said November 15 I will take delivery of a Model Y. The future is brighter!
Hello Sam from Ohio! I own a Tesla model Y as a daily driver, but before that my daily driver was a Ford C max 2015. Bought it one year old with 25,000 miles. Only replaced the 12 V battery oil changes tires and just now with 145,000 miles the brakes and rotors. Thankfully now with the Tesla model Y I likely won’t have to replace the brakes and rotors ever :-). Great Channel!!
Bought my MY in June 2020. I had to take that car into the dealer more than ANY car I have ever owned to fix stupid fit and finish issues. Yes, they learned a lot but they should never had released them this way. And Robotaxi is a pipe dream before 2035. Toyota partnership with BYD for batteries should be a game changer due to price point.
@@BYD_LRT Tesla shouldn't try to match prices being a perceived premium product. Many local chinese still look up to Tesla as THE preferred EV of choice, much like iphones vs the rest. Nobody buys Huawei or Xiaomi phones now. Chinese consumers have a very different spending mindset. Lower yourself to the level of locals and you will lose more sales and getting them back will never be easy. See H&M for example, had to exit after their bad publicity and couldn't get customers back.
Hi Sammy! A year and 40K km. in an ATTO 3. Now six months and 20K in the Seal Premium. No complaints. Only accolades. Happy as Larry. So far so good. Lucky or something, but I want the world to know about it. If it performs in the future this way? --- my motoring can not get any better than that. For me. Money well spent. And my vehicles can not be very far behind Teslas! My opinion arguably! Greetings Sam. Adam from Adelaide. Bye.
Makes sense that the low end EV will be more reliable as there are less systems to fail, the same is true for hybrids which really bring along all the maintenance luggage of an ICE vehicle.
@@billcichoke2534 The electrical parts of a hybrid, even makes the ICE engine last longer haha. Because the battery supports the engine, and where a normal engine would wear out the most, the electrical picks up. So the load on Hybrid engines are very good on the ICE engine. Reason why Prius can last so long, if you replace the battery again after a while hahaha.
@Aerism Not so. Most of the wear on a hybrid's ICE comes from starting and stopping incessantly...NOT from RUNNING. And the batteries are discharged heavier and recharged more often, leading to accelerated failure. That's why used Priuses are a bad buy.
actually component wise an EV has way more parts than any ICE vehicle - the battery is made up of thousands of individual cells ...each one has a connection - hence many more potential points of failure ...as we have seen it takes only one cell to fail and we have...fires... of cars, buses, ships, houses and airport car parks....No to EV thanks
Hybrid is really hard to justify unless its reliable,cheap to repair because I'm literally dealing with 1 and 2 systems. That's expensive, time consuming. I got to worry about driving the hybrids,to not let it sit,unlike ICE sit with damaged 12V, but hybrid cell damage to premature failure is costly. Just make it headache free, simple, cost, simple fix because we just need it to get places and our public transits just aren't comfortable. If our public transit is personalized, efficient,comfortable for daily communicate,I wouldn't be here scratching my head on so much man made problems.
P.S. I also have NOT purchase any gasoline since last November and still have over 3/4 of a tank left. The EV part of PHEV gets _almost_ all of my travels without using the engine. I will have to take a longer trip on purpose to burn off the old E10 gas and get some new.
@@jamesvandamme7786 But you have to drag some extra battery around, in case you want to have a longer trip during super peak time (e.g. Chinese Spring Festival Rush). For most people that rarely leaves the city and can charge their EVs at home every night, a 10-20kW battery is enough.
You are spot on about Tesla making constant improvements regardless of time of year. Model year means nothing to Tesla. This is another factor that will get Tesla to the top in sales volume without hardly spending a dime on advertising.
@andrewbrown6578 No one else does yet. Maybe BYD will become like Tesla. Sandy Munro, someone who worked for legacy builders and is now a production and design consultant among other things for the automotive industry has never seen a company make changes so fast. Tesla has shown they can come up with something new to do to a vehicle, like the Model 3, test it, and then have in production in days, sometimes the same day. GM, Ford, VW, Toyota, and so on, you never hear about that from them. The usual pattern with legacy builders is get a vehicle in production and wait until the next model year to put changes into production. They might have ideas what they want to change, but they will wait to actually do it unless it is a recall type of problem. Notice during the great chip shortage of a couple of years ago, Tesla kept putting vehicles out, because they adapted to using a wide range of manufacturers chips. Ford and GM, among others just cried because their suppliers had no chips and they could not adapt to use other chips. You can hate on Tesla, but this is what was done and Tesla has proven to do. Maybe other companies will learn from Tesla and do the same, someday.
I have a 2017 Chevy Volt (Hybrid) with 85000 miles. Drive to work everyday. Changed the oil, windshield wipers, and tires. 100٪ rechange on the battery. On long trips, one across US east to west and one San Diego to Seattle, got 28 mpg.
most of complaints against byd is about not being able to deliver orders on time. byd still uses a dealership network and dealers overpromise anything to get people place orders. survey like this is no where close to scientific. don't take it too seriously.
What I heard is that the demand is huge (800K preorders and still growing) that BYD's current plants aren't enough. So they are busy with building new plants. It is pretty like Telsa's status before Shanghai Gigafactory become fully operational.
@@davidbeppler3032 Did you even bother to do a Google search? BYD is building not 1 but 8 more factories. Three of them are producing cars now, and the other 5 are going to produce cars from the end of this year. These factories will help BYD to produce a staggering 3M~3.5M cars a year.
@@garylee9668 sorry to hear that David, I hope it was under warranty!! I have faith that in about 15-20 years EV's will have most of the bugs ironed out! Until that time Tesla and Lucid will be 'toys' for the well to do peeps!
@@garylee9668 One thing EV owners don't realize is that EV have more parts that can fail than an ICE car. Notably the thousands of cells in the battery with each being a possible failure point. People claim that EVs have less parts but that is false.
You got to take into the perspective that the survey is based on the average number of complaints per 10,000 vehicles. So for the BYD Han which gets 38 complaints per 10,000 cars, you have a 99.62% chance your BYD Han will be defect free. That's why this kind of survey is kinda meaningless for the actual owner but it does have tremendous value for the production quality engineer to further improve their manufacturing process. Car manufacturing today is way better than 10 years ago on average.
Considering the Factory I worked at as a young man had an achieved 3% fault rate and were very happy with that :) we of course didn't build cars, but many other places I have worked always seemed to aim at 3% or less if possible, this was 40 years or more ago :)
@@t0dd000 I gather you never bothered to do a little research on just how bad the ICE history is and still is to this day with tens of thousands of recalls :) It's why we have an ANCAP rating as we needed a Company that could let us know at a glance if the car is safe or not and how safe. Most Auto Manufacturers used to try and get a 3% or less failure rate as that worked out cost effective, they would work out how much a recall would cost compared to how many would sue them, so collateral damage was fine up to a point and as soon as that took away to much profit, the lives then mattered and they would do a recall. Pity so many ICE supporters are not less biased and do at least the tinniest amount of research as you can't compare the EV against ICE as ICE has had well over a Century to get right and yet still fail worse than EV's which have only had a couple decades at best :).
Was going to point that :oD. For 38 complaints you still have 9962 other clients that don't. So I wouldn't be too scared for the car you recently bought. Odds are in your favor.
Sandy Munro knows more than anyone in the industry and UA-cam about TESLA best in class quality. I have owned a Model X for almost 7 years and I have had it serviced once fire a noise in the front suspension ($250 repair), and that was under warranty. I have over 70k miles on it. The battery has lost 7 miles of range. It is by far the best car I have ever owned compared to my BMW X5Ms, Mercedes’ SLKs, Aston Martins and Maserati. When I was younger, I owned Toyota and Honda and VW. I have never saved so much money on a car before. Nothing breaks, ever.
I saw many Chinese BYD buyers complained the extremely long waiting time before their orders got delivered. Not sure whether that is the reason BYD got so many complains. BYD has around 800K orders in hand and the number is still fast growing, but now they can only deliver slightly more 200K cars per month. Waiting for 3 months to get your car delivered is not a very good experience.
According to Consumer Reports (a non profit consumer testing organization in the USA) since it debuted the Leaf has been one of the most reliable cars ever built .......I expect all electric cars to outperform gassers.
Yeah I read somewhere 97% reliability, with early model batteries being the unreliable part, but even then is less than 0.01% failure rate. Not bad for an up to 12 year old EV
Every Tesla owner I know, including myself have had several service trips in one year … defective drive shafts, camera modules with water in them, lights with water in them, stabilization bars wich squeaks so hard that there is a service note on replacing them … etc … Model X and S are the most unreliable cars I have owned (yes even a recent 2020 model that supposedly had fixed these issues) I can’t really speak for the 3/Y …. Do not know anybody with them, nor did I own one.
Our MY gets RaTtLeD everyday as we live in rural location: lots of unsealed roads (daily), never had a problem nor need for services. Need tyres more regularly as EV tyres wear more quickly than our hilux - no surprise though.
Have a Tesla model 3, 63;000 mi.s. I have had none of those problems and don’t know anyone else who has either. Are you sure you have a Tesla? Look for the “T” somewhere on the body.
I have had my Tesla Model 3 for Two years and 40000 miles, my only warrenty repair has been a tail light assembly that failed. I have some light intrusion into the side marker camera assemblies from the integrated turn signal led. This has been repaired on the newer model 3's. It is a minor annoyance now that the side camera's are display during turn signal activation.
I’ve had a Tesla Model 3 since December 2018. It came with a problem with the alignment of the driver’s side mirror that bent the chrome flashing above the doors; this was fixed by a Tesla mobile technician in my driveway under warranty. The 12v battery died after 2 years (but it didn’t make the car die, just kept giving me warnings) and it too was replaced under warranty. And that’s it for issues. Compare that to two Nissan’s I’ve owned that had cabin heater/fan failures, a Dodge that caught fire on the way to work, and a Ford who’s engine died suddenly and needed replacement. The only car I’ve owned that compares to the reliability of my Tesla was a Kia I owned for 12 years, and it needed to have a mandatory maintenance schedule to keep its warranty that cost thousands of dollars (over $600 alone for the 60,000 mile tuneup and serpentine belt replacement). My Tesla has no such requirements. No car company is perfect, but my experience with Tesla has been wonderful.
I just purchased my third Tesla this past weekend. A new Model Y. It is perfect. I could not be happier. I laugh at anyone who thinks Tesla's are not well made. My Model 3 has 78,000 miles and is still perfect. I went to a dealership here in the US to buy a Bolt last year. I paid cash and the stupid dealer still made me wait in the office for 4 hours. Just nuts. This weekend I did everything in the Tesla app before going to pick it up. So I just inspected the car, opening it with my Tesla app. Once I noted it was perfect I walked in and got my card keys. I was out the door in less then 10 minutes. American dealerships suck. Tesla knows the value of your time!!! Also if anyone is interested the Bolt is a fine car for the money. Just don't road trip with it. Charging is slow on the DC side of things However since Tesla dropped the price of the Y so much I decided to buy a Y, I am selling the Bolt and allowing my kids to learn to drive with the 3. Tesla's are just safer.
I bought a hybrid Toyota Corolla last year, paid cash, and my wife and I waited hours for an extended warranty we didn't want or buy .if I knew we were waiting for that in the first place , we could of left lots sooner, one of the reasons I don't like dealerships.
The source of this data is a Chinese automotive website that did a survey. They appear to be a Chinese version of Car and Driver. I can't read Chinese so fact checking and trying to get a prospective on the reliability of this survey is all but impossible. 1) who funded the survey? 2) how was the survey conducted? 3) how many owners actually responded? 4) What were the criteria for an issue to be considered a registered complaint? 5) what third party, if any, provided oversight to ensure transparency?
Had a 2019 model 3, at 30 k miles computer went out $2400 to replace, upper control arms $600 had to be replaced squeaking like a vampire's casket, rear windshield developed a crack $600 without an impact, and the frunk stopped opening failed solenoids, replaced both $500.
Hey Sam - I am fascinated by the typical warranty offered on high end EV's here in China. Zeekr offers and most others offer a lifetime warranty. I am very close to purchasing a Zeekr, but am trying to understand this lifetime warranty. If you sell your Zeekr the second owner is limited to a 8 year warranty. I can’t imagine the sensors, screens etc lasting more than 5 years. Also super curious about the shocks on the we model. Those are typically frightfully expensive to replace. Lots to learn. - appreciate any knowledge here.
After 10 years the solder joints in all electronics crystallize between the motherboard, the solder, and the component. The electrical differences among the differing metals cause a galvanic reaction. The solution is to 'reflow" the joints by touching a hot soldiering iron to them. I learned this as an assistant to an electronic technician. I worry about solar generators especially.
Lifetime warranty is deceptive, as no car company will ever give a human lifetime warranty, it's based on how long the manufacturer thinks the car will last, at best its 10 years at worst 5. Much better to have an actual warranty like 7 years on the whole car and 8-10 for the battery
@@Sam_BS_Electric Sam is funny as he always promises to respond to his Patreon supporter comments however that hardly ever happens! And yet the supporters still ask questions that never get a reply
As a Swedish native I handle many ”dialects” of English. The Austraalian variant makes it difficult to disguingish between ”iron” and ”ion”. Since you are talking about both…. If you could help out sometime and clarify it would be great. Thanks for the channel!!! Love it!
For whatever it's worth, I've owned a BYD Tang EV for 6 months now. The build quality of this car is outstanding. The materials used are also first rate. I've owned many cars in the past, this one is as good or better than any of them. Love the channel Sam, thank you. 👋🏻
@LafeiAr In that case, please leave this country that builds on lies and deception immediately. If you choose to stay to earn the RMB, then call yourself a hypocrite...
@LafeiAr well you clearly need more time in China to find out what make today China and need more research about world overall especially world of politics. Lies is everywhere, if you found any countries government without lie and deception please enlighten me.
I guess you don't know what is on Chinese media. Whenever there are complains or serious accidents published online in China against Tesla, the owners will be sued by Tesla, and accused the owners for their misusage and spreading rumors. I have to say Tesla's 'good' reputation is built on a strong legal team.
Oh, like the brake incident where tesla simply posted the logs showing they stomped on the accelerator instead of the breaks? Every Chinese incident I've heard of them pursuing legally has seemed justified
My S70D off 2015 is now 435.000km and still running fine SOH 89% Only have to change rear engine Inverter, brakes pads and suspension arms.... Drive safe Eric from Belgium
Good point about Sandy's comments: he notes that a significant cause of failure is "fasteners" that un-fasten. Tesla used this information to design far fewer fasteners into their vehicles. On the other hand, there is no way to predict all the consequences of the numerous innovations in their vehicles, so Tesla drivers may be in for some surprises.
The changes made are causing less issues. As Sandy says, no one else is making the changes that they should, except Tesla. When you replace 175 parts with 2, Your are not going to have problem with the 173 parts that no longer exist. Innovation with Tesla make things less complex and less problems. Tesla also has simplicity, because of only 2 models. BYD has 14 models of EV's and Hybrids and have more things to fail. Complexity is BYD's problem, for sure, with so many models, there are more issues, as this survey shows. There are more then 3 million Tesla's on the road, NO SURPRISES!!
@@thomassimmer5186 That would be for every other car company, but not Tesla, they have the most Experienced and smartest Engineers in the World!!! Tesla can do it for sure. I am sorry that you don't like or understand Tesla, watch in GROW!!!
The improvement and reliability going from ICE to EV continues the long trend from the old days where grease joints had to be lubricated every 5,000 miles
The quality gap between battery electric vehicles (BEVs) and plug-in electric vehicles (PHEVs) has narrowed. In 2021, the number of problems in BEVs was 8.1 PP100 less than that of PHEVs. In 2022, the gap has narrowed to 1.1 PP100 less in BEVs than in PHEVs. (JD Power China 2022) PP100 = Problems per 100 vehicles
My 2019 Model 3 has 73k miles on it, will be 5 years old in September and I have had zero issues. Its on its second set of tires, almost time to replace them again, the 12v battery was replaced a couple months ago at $116 and I replaced the cabin filter and added wiper fluid once, that's it in almost 5 years. No warranty work of any kind and no issues so far what so ever.
Here in the Uk the independent not for profit Consumers Association puts Tesla near the bottom for reliability, build standard and customer service. They actually survey EV drivers and have no axe to grind.
My seconds hand tesla had a minor fault software under warranty. Not a breakdown! Easily fixed on my drive in under an hour by Tesla. In the meantime I've had dozens of upgrades to software/map/drive ability , including adaptive headlights. The trouble with 'Which' surveys is their simplistic comparisons/ methodology. A fault leading to undriveable breakdown recovery at side of the ride off the road for weeks is given equal status as to a minor software glitch. Later build quality and Customer service superb
What did they say went wrong with them? Early models had panel gaps and occasional issues with water ingress to the rear lights but every review I've ever watched shows Teslas with silly mileages, with no maintenance required and still looking almost brand new.
Certain people in the UK have an ideological bent against musk. they decide what they want to say and then interpret the data to prove it. if the data doesn't prove it. they leave it out. Calling yourself the Consumers association doesn't make you independant. their so-called researrch is horseshit
Hi Sam, greetings from the U.K.! - As a TSLA share holder and EV enthusiast, I make a point of talking to Tesla owners when I get the opportunity, I always ask about reliability and running costs. Maybe I have been lucky, but I have not spoken to a single Tesla owner who has nothing but praise for their Tesla. Some have niggles, Performance owners often complain about lower than expected range and high tire wear, but pressed further they often confess that they chose the Performance variant to use its performance; if you drive any car hard you will consume more energy and wear the tires soon - this is just physics! M S owners with high miles have experienced some issues with front suspension issues - I believe this to be anti-roll bar drop links. The only niggles I hear regularly is a lack of Color choices and lack of heads-up display in M3 and MY.
There have been FIVE Teslas in our extended family, and currently four. I have a 2019 M3P, two sons had SR+s, all have been virtually perfect. Our two sons have now up sized to Model Y’s as they have kids. The Model Y’s are perfect, zero issues. (One of them has kept his SR+ Model 3 so is now an all EV family, the other has an elderly 4WD and rarely uses it, mostly only for towing, so sold his 3 for not much less than he paid for it.)
well because tesla fanboys are completely blind when it comes to flaws with their cars. thats why everyone just blindly accepts this HORRENDOUS building flaws on a 100k+ car
I have a 2013 Ford C-Max Energi, ordered in August, delivered 12/31/2012. It currently has 115k miles on it. After initial new technology foibles, the car has been the most reliable vehicle I have ever owned. I'm looking forward to going full EV!
Yup a very reliable one, imagine when manufacturers get serious about producing ev's, the future is bright for customers, well outside America that is.@@markremelman1711
I am one of the happy Tesla M 3 owners! 6 years come July with 101 K miles on it. Very minimal maintenance. 12 volt battery, 2 set of tires each lasting 45K, cabin air filters & a rear light assembly that must of got a crack because water got into it. Now it needs brakes, check battery life, wiper blades & cabin air filters. It’s been a highly reliable lie maintenance vehicle & highly recommend it. In fact 7 colleagues bought a 3 or Y based on waiting to see how my car did. Once they drove it, they were sold o no it. Most of us have home chargers. I believe 15 of us are Tesla owners & growing, I will not go back to ICE unless a truck due to towing my skis.
Curious how long has Tesla been making cars vs BYD? If different, is there data for comparison on reliability levels during similar periods of car production history? Any explanations for the differences in reliability and steps BYD has been taking to improve their reliability? Also, to put things in perspective, 38.5 for BYD Han vs 2.2 for Model Y - those are the numbers of complaints per 10K so those are 0.385% and 0.02% complaint rates and it's not clear what the most serious complaints were about from the video. Timestamp for survey results is @3:58.
Tesla reliability for their Model S between 2013 and 2016 (before the refresh) where not that great.(Terrible even, it was common your motor, converter or battery got replaced) After that the game totally changed. I never hear any story about Tesla catching fire, nor do i hear ANY problems of all the 5 people i know having Tesla, and myself i also have a Tesla model 3. Zero problems. First problem im going to have is probably worn out tires.
@@HermanWillems That was the time that these models were built in Fremont. I talked to a worker there in the past. Even their workers thought that their built quality was terrible. 😂😂😂
The reason byd buyer complaint is the delivery time. I placed order on denza d9 gold ones, they told me march “maybe” they are start production. I think I need to wait 9 month or a year. Most byd buyer are complaining byd production can’t be match with their explosive orders
As an MG4 owner …like many others ,the car was delivered with a warped under tray. My complaint is about the dealer and head office who ignore you and your emails.i had to go to Consumer Protection to get it fixed. So while the car has been ok the dealer doesn’t know the meaning of customer service.
It is interesting that you never mentioned the JD Power PP 100 (problems per 100vehicles) where Tesla gets a score of 226, Polestar 328, industry average is 180. The other interesting bit is that the problems are trending towards electronic problems like infotainment issues. Another thing is that the industry as a whole experienced an 11% increase in problems from 2021 results.
JD power is a marketing company that conducts research paid for by winners of the awards (usually terrible us auto companies). Take their data with a grain of salt. Engineers do not take JD power seriously.
You're so right Sam, because, facts, our daughter's 2018 Tesla model 3 has done 80K with absolutely no problems and is still on a set of original tyres. Tesla's what I'm buying next...
Thanks for the video 👍 i always compare Tesla to an iPhone or apple, disliked a lot of the time hated, but it works and compared to everything else. I have a model 3 and I would change many things about it and have more gimmicks (i.e. drift mode) but it works and very well.
Two points. 1) the best measure of "reliability" is probably "manufacturing defects per car" (with the emphasis on manufacturing) where a defect is defined as something which does not perform to spec (fails early, doesn't do the job it's supposed to, ...). I vaguely remember a study from decades ago in which the QA checks at the end of the assembly line for Toyota and Mercedes vehicles were quoted: the Mercedes manufacturing defects were many times (about 7, I think) worse than Toyota, which came in at 2 per so many (sorry, I forget, but I think it was per thousand cars). Mercedes ultimately achieved comparable delivery quality by having a whole staff of people fixing the detected faults. The lesson being that quality can be built in (Toyota) or achieved by fettling (Mercedes). Which car would you rather have? 2) With the increased longevity and reliability of cars, especially electric cars, manufacturers are running the risk of killing the market. If your current car is 98% as good as the latest models and has already lasted 20 years, why buy a new one? Replace the battery, yes, other expendable parts, yes, but no need to buy a new vehicle short of a major disaster. In the 1960s the car manufacturers deliberately built in obsolescence (they rusted through quickly, for example), so my hope is we DON'T see that again. Keep an eye on the stats.
Lars from "Best in TESLA" has an Tesla model 3 for a couple of years, according to him - very little problem, and he has been driving fx in Norge in winter, and in Europe long travel, almoust no problems, so I guess Tesla is the best electric car 😎👍
Every bolt on my Teslas has their torque value stored with it's VIN along with every part revision in the car. When there was a physical recall, the service techs went to the most active superchargers, spotted the older 3's (with the bright door handles), and asked if they wanted their car's checked while they supercharged. Performed the trunk cable service on the spot @ 5 minutes per car, reducing the need for customer visits. This is a smart company. You could buy one of these in your thirties and drive it until you retire.
That how most cars are made for the last few decades. Which is how they know which cars had fasteners with incorrect torque values. If Tesla knows all this why do they have techs looking for older models?
@@MyUniversalUniversity - Cybertruck will cost close to $100k and looks like a refrigerator with wheels. Stainless steel will be almost impossible to repair if you have a fender bender accident. My guess it will not pass auto safety crash test on the front end, won't crumple to absorb impact.
I bought a new 2017 Model X in 2017. 70,000 miles never to service center. Only maintenance tires. Definitely an iPhone on wheels. Do you need your iPhone serviced periodically, no. I usually buy a new car every 2-3 years but nothing better out there vs Tesla. I also own a Y and a 3. I never realized how much maintenance a gas car requires until I owned an EV. I am keeping the Model X until it breaks. Still 92% battery no rattles. Feels brand new. We have a classic 2012 Panamera 4S. It rattles and feels loose. Rarely driven. Addicted to instant torque EV.
great video! I order if you could go through what the actual complaints were , particularly on the BYD, Cherry and perhaps the MG as it is a Chinese manufacturer who distribute in Australia. Thanks!
@@andrewsaint6581 By the time it gets to our market the problem will be addressed. Look at the BYD Dolphin it's one of the worst. Then again I bet another survey will say something completely different
I haven't seen much data to suggest teslas are not reliable, my criticism has more to do with poor fit and finish, especially for their price range. Model 3 back seat for example isn't any better than a Toyota corolla, and I was amazed how much tire noise and suspension noise from expansion joints, etc comes into the cabin. I think they are cutting corners on the sound absorbing and sound deadening materials. It takes away from the smooth and quiet drivetrain when a lot of road noise comes into the cabin.
They aren't "cutting corners" - they deliberately chose not to add more HEAVY sound-deadening materials to save weight and increase range. Unlike the Model S, the 3 and Y are not sold or aimed at the luxury car market where this additional sound deadening is expected, along with a decrease in range and increase in price - they are instead mainstream cars built for efficiency and relative comfort. Nothing prevents an owner from installing (or having installed) additional sound-deadening materials in their own car - any stereo shop can do that for you - but it will come with costs, both upfront and long-term (more weight = more wear and tear on suspension and tires, and less range).
@@BigTroyT well for the price they charge they are low quality. If I want a noisy rough riding econocar I will buy a corolla or chevy cruze for half the price. At teslas price point their relative crudeness is unacceptable. My 1992 accord in my collection rides better, is quieter, and in general a much better put together car than the model 3.
I have had a 2017 Prius Prime PHEV since December 2016. It still drives like new and hasn't had anything done. I did a trip from Sandy Eggo to Salt Lake City, and only stopped for gas in St. George in both diirections, and of course filled up on arrival in SLC and on my return. On antother trip for Sandy Eggo, I went to Colorado Springs and Climbed to the top of Pike's Peak! NOBODY on my bumper on the way up. And a did pace several cars in front of me, 'til they pulled off. I didn't tailgate them, so I don't think they pulled over to let me by, but rather they had arrived at their (possibly intermediate) destinations.
I tried to find the nature of the complaints recorded. It seems like every report merely mentions overall figures, not the type of problems, which would be of great interest to all EV buyers / contemplators. I suspect the information is available for those who read Mandarin, sadly I am not one of those :(
My Lexus hybrid at 100k miles needed the hybrid battery replaced just recently during Thanksgiving holidays. Yeah, it's expensive!! I'm moving to EV this coming year for good. I love the Teslas. Probably get the new Model 3 with BYD battery pack, or Y made in Texas. Otherwise, go for the best looking car IMHO, a slightly used model S.
I would like to know more about spare parts 🧐...Are they going to supply parts for 10 years...And will the after market parts be able to be sourced🤔...This is my only item that is concerning 😳
What company are you talking about? Legally, whatever company you are talking about, Auto manufacturers are required by US Federal Law to have parts available for any models they sold for the period of 10 years. It’s not up to the automaker.
@@gabrielbold1012 it’s a minimum of 10 years from sale. Everytime they sell a new car of the same model with the same part, the 10 years bumps out another year. People don’t typically keep their cars longer than 10 years.
You have to understand what the numbers stand for. They are complains. The complains include not only quality issue but also late delivery (the main complain), increased price, post sale service, lack of promised accessories by sales, or whatever you can/can't think of. Chinese buyers are really strict on native brands.
As long as cars are manufactured in China, there are concerns that technology may be at risk of being compromised due to the influence of the CCP in top management positions.
Thanks Sam, This reliability survey reinforces my opinion that Tesla is far ahead of the competition presently, however the future is likely to see greatly improved reliability by many of its rivals, still waiting for an affordable EV pickup truck, not willing to pay 80K, the 40K Ford Lightning is a mirage! Love the durability though! Gasoline powered vehicles cost thousands if not 10s of thousands to maintain for 2-3 hundred thousand miles.
Reliability and Tesla being ahead of competition? Is this a joke? Here in Northern Europe a new car has to pass inspection after three years (that's the first time, then the checks come more frequent). Usual failure percent is around 2-3%, maybe 5-7% on less reliable cars. Tesla has been in double digits from start to this day. The last number I saw (from a year back) was 11%. That is piss poor in ever way possible. And if Tesla improves their old cars everyday, I want to see if this is the fourth winter in a row when the heating fails when it gets cold. Because that's what has been happening here for the past winters. But hey, they have promised a fix for it every single year. Still hasn't happened.
["for the life of the vehicle"] which is part of the design brief. Make the engine & gearbox reliable as they're too expensive to replace nowadays (complexity) & overcharge for all the other electrical/sensors etc & regular service consumables & clutches to keep that profit going for manufacturers & StealerShips. Those free coffees/buns, nice sofas & carpets cost money, you know! 🤦
What? No, read it again. They surveyed 10,000 people and there were 2.7 complaints per vehicle, which is not out of the ordinary. How would you get .7 of a complaint? You think 9,997 people were 100% happy out of 10k? What planet do you live on?
btw you should now when they complain the late delivery of BYD it count as complain. when they complain about salesman attitude it also a complain etc.
We bought a plug-in hybrid in March 2016. It is a second generation Chevy volt. Our driving requirements are quite different than typical Americans. We live in the country and spend little time on freeways or in cities where most of the charging infrastructure is found. A full electric with even with 400 miles range doesn’t fit our needs. The Volt currently has 63,000 miles on it and our lifetime mpg is 169 with almost all of the electricity generated by our solar system. The only maintenance has been a new set of tires. We do have a deposit on the thousand mile range Aptera.
A lot of the negativity towards the volt was generated by tesla fanboys who were very scared it would dominate the market, not the best ev by far but damn i could easily live with one if prices dropped to reasonable levels.
I had the Ampera, same car for Europe, thought it would last for ages but at 67k the gearbox started making a horrendous noise and fixing it was more than the car was worth. Traded it in for a 2014 Audi A3, back to, ICE unfortunately, whilst I keep saving for an EV, used Taycan hopefully.
I'm chuckling because a few months ago when you were praising BYD, and you said that you had purchased a BYD, I advised caution in jumping to any conclusion regarding how well the car was engineered. I was skeptical based on the design of the interior that, to my eye, looked like it was done by a 10 year old. Good luck, and please keep us informed about your new purchase.
Years ago I drove BYD buses for a bus company in Auckland. Chinese built with American running gear (gearbox and Cummins Engines). Running gear was good, but the Chinese built bus around it was falling apart after just a couple of years. Not surprised that the cars are also poorly built.
I think the most interesting thing to me about byd is its battery which can be damaged and not burst into flames unlike every other ev from what ive read to date
Regarding owner complaints, are all types lumped together or are these only serious flaws? A car with a lot of complaints that are not drivability related is mostly a nuisance where even a few serious flaws (Chevy Bolt fires, for example, Hyundai 12V system failures) could be a BFD.
My friend in shanghai mentioned that nobody in shanghai will drive a byd. It is a poor man car because the quality is just horrendous and the many cases of byd caught fire. The news won’t be released to you. Shanghai people rather buy ice cars. Adoption of EV is slow in biggest city Shanghai.
I guess one reason why Tesla received super low complaint in China is that Tesla has very strong legal department. If car owner doesn't have solid evidence (which is usually hard to get for an ordinary car owner) before complaint online, it is very possible that Tesla's legal department will sue you. I heard a case that Tesla sue a car owner and asked her to pay 800000 US dollar because she complained online her car's bad quality and safety.
Plug-in hybrid had A3 Etron for 4 years. Was useful when range in EV was limited to less than 200 miles. Since EV now have 270+ miles range with reasonable fast charging. It's no brainer to buy Electric car. Plug in nowdays would be adding twice as much complexity as either EV or ICE on its own .
This is not an attack. You are using data that doesn’t show the whole picture. Only 30.4 % of complaints were due to mechanical issues. The vast majority for BYD were for delayed deliveries due to their 700k back log (not 600 as you said). I did not believe you still own the stock in BYD and I don’t believe you are buying the Atto 3. Prove me wrong? The facts behind this have been posted. So many situation now you just blindly read any press without even trying to verify.
@Joe Obama Funny Sam said he would be attacked and here you are. Sam was working from a report. He said he hoped it was inaccurate. He has an Atto 3 on order!
You very informed and most aware over all other sites. You call out the Fud. You tell it like it is and I feel like you are good unbiased reporter. Stay awesome, E.Viking !
Sam, are these sh!tty BYD scores related to battery reliability? Because if they are you should *definitely* talk about that, considering how much you've been praising their battery tech prowess.
The Facebook sites for the MG and Ora do not have posts indicating any serious problems. I think one problem with the MG can be the 12 volt batteries which probably degrade during the sea journey. But an ailing 12 volt battery is not the end of the world. I have been impressed with the apparent quality of both the MG ZS EV Mk1 and the Ora Good Cat.
I've recently drove a BMW I4, a Lucid and my 23 MYP. None seem as solid as the Tesla. It handles like nothing else, tracks perfectly. They may ride a bit smoother but do not steer as well. The only complaints are vibrations from the plastic stuff, and please Tesla improve the weather stripping. The car stays dry but the sills get trashed every time it rains. The only warranty repair was a window regulator.
Bought a model Y in September waited a year Austin build zero issues when I picked up the car.. Love the car so far.
Which one did you buy?
As a Chinese, let me try to explain a little bit, for LI one, the complain mainly come from the stop production and off promotions, Li decide to stop producing Li one and reduce the price of it, so the new buyers are very angry at this strategy. For BYD, most complains are from the delay of delivery, people have to wait more than 3 months or even 6 months to get their byd cars, so basically, the complain with li and byd has nothing to do with reliablity but other issues¬
Once people get their cars, they will start complaining, and disappear
Byd atto3 can be picked up next day here in Aus, no takers though!
@@ThePC3D nonsense, there's actually a long waiting list
Thats what I was thinking, something as simple as Dolphin vs as sophisticated as Model 3 or Y, how can there be less complaints.
Thanks for explaining 👍
163k miles driven so far on our 2014 Model S, and has been the most reliable vehicle I’ve ever owned. And only 10% battery degradation. My wife and I plan on keeping it for another decade!
Do you work for Mr Musk ?
@@LeslieGreenwood-bu9tn if I did, don’t you think we’d have replaced this 10+ year old car by now? 😂
How did you manage to keep it up all this time? How much did maintainance cost you and is the car practical for handling summer days where temperature is reaching 40 celsius? And on long 2-4 hour trips?
10 year with 163k miles. It's because you don't drive much. That's why. With your range. All cars are suitable.
@@rektison 16,700 miles driven annually on average isn’t that much?
I'm an owner of BYD Song Plus EV for 2 years now. 63000km. So far, the issues are 1) Slight vibration if accelerating from 100 to 110 kmh due to the CV joint bad quality, I believe. But I'm ok with that, doesn't really bother me. 2) Nasty sound from brake pads, even though they're hardly used and have zero wear after 60000km
Damn, PHEV's are the worse quality in BYD's lineup unfortunately. I avoided all PHEVs from BYD and went for the Atto 3 (Yuan plus) instead cause Hybrids are just too complicated and QA on those aren't as good.
Just wondering do you have any information about BYD Song Plus phev? Is it reliable car?
So only 39k miles on it and you have a bad CV joint already? And your brakes are making noise? That's not a good sign.
@@Toutvids Noisy brakes is nothing. Can happen on any vehicle.
@@thethirdman225 not typically a new car...
*RELIABILITY OVER TIME* is the most important metric. Delivery-day complaints aside, *WARRANTY COSTS* seems to be the most important metric from which *reliability studies* most likely draw their data.
As the end user I care far more about the post warranty cost... Then again it seems most fan boys replace theirs after warranty and don't care
We don't know the reliability of Chinese cars yet. But i did see a lot of video's on Weibo where BYD catched fire, and people call the cars "Burn Your Dreams" as a joke.
My prediction is that no EV built in 2012 will still be on the road in 2032.
Agreed! Reliability is the number one attribute I use when buying a car. For me there are two choices in Australia, which are Mazda and Toyota. New companies do not have any old cars on the road. Therefore, there is no evidence of long-term reliability. Japanese cars have earned their claim of reliability.
@@user-gil-e NOT any more. Most jap cars ard duds now, as noticed back in the US where most recent owners give jap cars a black ball (very bad) in consumers reports. Here in SE Asia, a car market of nearly 1-bilion ppl and the 2nd largest car market after China, Jap car sales have lost 70% market share to China over the past 3 years. Australia doesn't matter much as it's smaller in sales & population than even many Asian cities lol
I have a 2006 Toyota Highlander hybrid. Bought it new and have loved it nearly to death. 280,000 miles later I have done little maintenance. One set of front brake pads. And the rubber boots on the cv joints. It has been a truly reliable vehicle. That said November 15 I will take delivery of a Model Y. The future is brighter!
A great time to live in can NOT wait to see how it all plays out
You'll regret it. I promise you. Elon Musk is the personification of The Pied Piper.
I went to the website and checked. Most of the complaints are about delivery delays. The number of quality complaints is about the same as Tesla.
Thanks!
You bet!
Hello Sam from Ohio! I own a Tesla model Y as a daily driver, but before that my daily driver was a Ford C max 2015. Bought it one year old with 25,000 miles. Only replaced the 12 V battery oil changes tires and just now with 145,000 miles the brakes and rotors. Thankfully now with the Tesla model Y I likely won’t have to replace the brakes and rotors ever :-). Great Channel!!
Bought my MY in June 2020. I had to take that car into the dealer more than ANY car I have ever owned to fix stupid fit and finish issues. Yes, they learned a lot but they should never had released them this way. And Robotaxi is a pipe dream before 2035. Toyota partnership with BYD for batteries should be a game changer due to price point.
Most complaints to BYD is about the delay in delivery.
You think those rating companies complain about delivery times?
@@bogususer2595 very valid point 👍🏻
Tesla is dropping prices in China. BYD is hitting Tesla hard.
@@BYD_LRT Tesla shouldn't try to match prices being a perceived premium product. Many local chinese still look up to Tesla as THE preferred EV of choice, much like iphones vs the rest. Nobody buys Huawei or Xiaomi phones now. Chinese consumers have a very different spending mindset. Lower yourself to the level of locals and you will lose more sales and getting them back will never be easy. See H&M for example, had to exit after their bad publicity and couldn't get customers back.
about 1/3 is.
But 38.5x2/3 is not small number.
although 10 times bigger than tesla still
Hi Sammy! A year and 40K km. in an ATTO 3. Now six months and 20K in the Seal Premium. No complaints. Only accolades. Happy as Larry. So far so good. Lucky or something, but I want the world to know about it. If it performs in the future this way? --- my motoring can not get any better than that. For me. Money well spent. And my vehicles can not be very far behind Teslas! My opinion arguably! Greetings Sam. Adam from Adelaide. Bye.
Makes sense that the low end EV will be more reliable as there are less systems to fail, the same is true for hybrids which really bring along all the maintenance luggage of an ICE vehicle.
It's not mechanicals that are failing...it's electrical and electronics.
The ELECTRICAL side of hybrids is what lets them down, NOT the ICE.
@@billcichoke2534 The electrical parts of a hybrid, even makes the ICE engine last longer haha. Because the battery supports the engine, and where a normal engine would wear out the most, the electrical picks up. So the load on Hybrid engines are very good on the ICE engine. Reason why Prius can last so long, if you replace the battery again after a while hahaha.
@Aerism Not so. Most of the wear on a hybrid's ICE comes from starting and stopping incessantly...NOT from RUNNING. And the batteries are discharged heavier and recharged more often, leading to accelerated failure. That's why used Priuses are a bad buy.
actually component wise an EV has way more parts than any ICE vehicle - the battery is made up of thousands of individual cells ...each one has a connection - hence many more potential points of failure ...as we have seen it takes only one cell to fail and we have...fires... of cars, buses, ships, houses and airport car parks....No to EV thanks
Hybrid is really hard to justify unless its reliable,cheap to repair because I'm literally dealing with 1 and 2 systems. That's expensive, time consuming. I got to worry about driving the hybrids,to not let it sit,unlike ICE sit with damaged 12V, but hybrid cell damage to premature failure is costly. Just make it headache free, simple, cost, simple fix because we just need it to get places and our public transits just aren't comfortable. If our public transit is personalized, efficient,comfortable for daily communicate,I wouldn't be here scratching my head on so much man made problems.
P.S. I also have NOT purchase any gasoline since last November and still have over 3/4 of a tank left. The EV part of PHEV gets _almost_ all of my travels without using the engine. I will have to take a longer trip on purpose to burn off the old E10 gas and get some new.
If you had a full EV you wouldn't have to drag that engine around.
Interesting phenomenon that most people overestimate the range anxiety of electric vehicles😁😁
Save money on fuel, spend on future maintenance.
@@jamesvandamme7786 But you have to drag some extra battery around, in case you want to have a longer trip during super peak time (e.g. Chinese Spring Festival Rush).
For most people that rarely leaves the city and can charge their EVs at home every night, a 10-20kW battery is enough.
absolutely love your content. so much interesting, new, different content from other youtubers. Keep it coming! Thank you!!
You are spot on about Tesla making constant improvements regardless of time of year. Model year means nothing to Tesla. This is another factor that will get Tesla to the top in sales volume without hardly spending a dime on advertising.
Like no other manufacturer does this, lol and much faster than tesla.
@andrewbrown6578
No one else does yet. Maybe BYD will become like Tesla. Sandy Munro, someone who worked for legacy builders and is now a production and design consultant among other things for the automotive industry has never seen a company make changes so fast.
Tesla has shown they can come up with something new to do to a vehicle, like the Model 3, test it, and then have in production in days, sometimes the same day. GM, Ford, VW, Toyota, and so on, you never hear about that from them. The usual pattern with legacy builders is get a vehicle in production and wait until the next model year to put changes into production. They might have ideas what they want to change, but they will wait to actually do it unless it is a recall type of problem.
Notice during the great chip shortage of a couple of years ago, Tesla kept putting vehicles out, because they adapted to using a wide range of manufacturers chips. Ford and GM, among others just cried because their suppliers had no chips and they could not adapt to use other chips.
You can hate on Tesla, but this is what was done and Tesla has proven to do. Maybe other companies will learn from Tesla and do the same, someday.
I have a 2017 Chevy Volt (Hybrid) with 85000 miles. Drive to work everyday. Changed the oil, windshield wipers, and tires. 100٪ rechange on the battery. On long trips, one across US east to west and one San Diego to Seattle, got 28 mpg.
Is that pretty bad gas mileage? My 1986 Nissan got better mileage than that.
I think it's a shame GM stopped production of the Chevy Volt !
most of complaints against byd is about not being able to deliver orders on time. byd still uses a dealership network and dealers overpromise anything to get people place orders.
survey like this is no where close to scientific. don't take it too seriously.
Yeah i thik so too
spot on
What I heard is that the demand is huge (800K preorders and still growing) that BYD's current plants aren't enough. So they are busy with building new plants. It is pretty like Telsa's status before Shanghai Gigafactory become fully operational.
No production is serious. Why hasn't BYD built another factory? Only takes about 18 months.
@@davidbeppler3032 Did you even bother to do a Google search? BYD is building not 1 but 8 more factories. Three of them are producing cars now, and the other 5 are going to produce cars from the end of this year. These factories will help BYD to produce a staggering 3M~3.5M cars a year.
We've driven our "Stellar" 2020 Model Y over 28,000 miles with absolutely no problems, which I think is pretty awesome. Peace
Dear Randy 28K is nothing, check in with us when you hit 100,000K
my 2022 model Y small battery died in 3 months
@@garylee9668 Sorry to hear.
@@garylee9668 sorry to hear that David, I hope it was under warranty!! I have faith that in about 15-20 years EV's will have most of the bugs ironed out! Until that time Tesla and Lucid will be 'toys' for the well to do peeps!
@@garylee9668 One thing EV owners don't realize is that EV have more parts that can fail than an ICE car. Notably the thousands of cells in the battery with each being a possible failure point. People claim that EVs have less parts but that is false.
You got to take into the perspective that the survey is based on the average number of complaints per 10,000 vehicles. So for the BYD Han which gets 38 complaints per 10,000 cars, you have a 99.62% chance your BYD Han will be defect free. That's why this kind of survey is kinda meaningless for the actual owner but it does have tremendous value for the production quality engineer to further improve their manufacturing process. Car manufacturing today is way better than 10 years ago on average.
Teslarati done told us more than we deserve survey says
Considering the Factory I worked at as a young man had an achieved 3% fault rate and were very happy with that :) we of course didn't build cars, but many other places I have worked always seemed to aim at 3% or less if possible, this was 40 years or more ago :)
And still Tesla struggles with quality.
@@t0dd000 I gather you never bothered to do a little research on just how bad the ICE history is and still is to this day with tens of thousands of recalls :)
It's why we have an ANCAP rating as we needed a Company that could let us know at a glance if the car is safe or not and how safe.
Most Auto Manufacturers used to try and get a 3% or less failure rate as that worked out cost effective, they would work out how much a recall would cost compared to how many would sue them, so collateral damage was fine up to a point and as soon as that took away to much profit, the lives then mattered and they would do a recall.
Pity so many ICE supporters are not less biased and do at least the tinniest amount of research as you can't compare the EV against ICE as ICE has had well over a Century to get right and yet still fail worse than EV's which have only had a couple decades at best :).
Was going to point that :oD. For 38 complaints you still have 9962 other clients that don't.
So I wouldn't be too scared for the car you recently bought. Odds are in your favor.
Sandy Munro knows more than anyone in the industry and UA-cam about TESLA best in class quality.
I have owned a Model X for almost 7 years and I have had it serviced once fire a noise in the front suspension ($250 repair), and that was under warranty. I have over 70k miles on it. The battery has lost 7 miles of range. It is by far the best car I have ever owned compared to my BMW X5Ms, Mercedes’ SLKs, Aston Martins and Maserati. When I was younger, I owned Toyota and Honda and VW. I have never saved so much money on a car before. Nothing breaks, ever.
I saw many Chinese BYD buyers complained the extremely long waiting time before their orders got delivered. Not sure whether that is the reason BYD got so many complains. BYD has around 800K orders in hand and the number is still fast growing, but now they can only deliver slightly more 200K cars per month. Waiting for 3 months to get your car delivered is not a very good experience.
Are about the ownership, not about ordering... the complains...
Why hasn't BYD ramped production? Build another factory. Only takes about 18 months.
@@davidbeppler3032 Do you know how many preorders were made for the first half of this year only?
@@ericliume Less than for the Cybertruck.
@@ericliume yes but they have to be actual owners, people still waiting for their vehicles can't submit complaints.
According to Consumer Reports (a non profit consumer testing organization in the USA) since it debuted the Leaf has been one of the most reliable cars ever built .......I expect all electric cars to outperform gassers.
Yeah I read somewhere 97% reliability, with early model batteries being the unreliable part, but even then is less than 0.01% failure rate. Not bad for an up to 12 year old EV
I think one of the reason is that the structure of electric cars are simpler and they have fewer parts compared to the ICE cars.
Every Tesla owner I know, including myself have had several service trips in one year … defective drive shafts, camera modules with water in them, lights with water in them, stabilization bars wich squeaks so hard that there is a service note on replacing them … etc … Model X and S are the most unreliable cars I have owned (yes even a recent 2020 model that supposedly had fixed these issues) I can’t really speak for the 3/Y …. Do not know anybody with them, nor did I own one.
Could be the made in China Tesla's are better quality. Never thought I would say that.
Our MY gets RaTtLeD everyday as we live in rural location: lots of unsealed roads (daily), never had a problem nor need for services. Need tyres more regularly as EV tyres wear more quickly than our hilux - no surprise though.
Have a Tesla model 3, 63;000 mi.s. I have had none of those problems and don’t know anyone else who has either. Are you sure you have a Tesla? Look for the “T” somewhere on the body.
Tesla don't have drive shaft!
Well, now you know one who does not have that experience.
I have had my Tesla Model 3 for Two years and 40000 miles, my only warrenty repair has been a tail light assembly that failed. I have some light intrusion into the side marker camera assemblies from the integrated turn signal led. This has been repaired on the newer model 3's. It is a minor annoyance now that the side camera's are display during turn signal activation.
I’ve had a Tesla Model 3 since December 2018. It came with a problem with the alignment of the driver’s side mirror that bent the chrome flashing above the doors; this was fixed by a Tesla mobile technician in my driveway under warranty. The 12v battery died after 2 years (but it didn’t make the car die, just kept giving me warnings) and it too was replaced under warranty. And that’s it for issues. Compare that to two Nissan’s I’ve owned that had cabin heater/fan failures, a Dodge that caught fire on the way to work, and a Ford who’s engine died suddenly and needed replacement. The only car I’ve owned that compares to the reliability of my Tesla was a Kia I owned for 12 years, and it needed to have a mandatory maintenance schedule to keep its warranty that cost thousands of dollars (over $600 alone for the 60,000 mile tuneup and serpentine belt replacement). My Tesla has no such requirements. No car company is perfect, but my experience with Tesla has been wonderful.
I just purchased my third Tesla this past weekend. A new Model Y. It is perfect. I could not be happier. I laugh at anyone who thinks Tesla's are not well made. My Model 3 has 78,000 miles and is still perfect. I went to a dealership here in the US to buy a Bolt last year. I paid cash and the stupid dealer still made me wait in the office for 4 hours. Just nuts. This weekend I did everything in the Tesla app before going to pick it up. So I just inspected the car, opening it with my Tesla app. Once I noted it was perfect I walked in and got my card keys. I was out the door in less then 10 minutes. American dealerships suck. Tesla knows the value of your time!!! Also if anyone is interested the Bolt is a fine car for the money. Just don't road trip with it. Charging is slow on the DC side of things However since Tesla dropped the price of the Y so much I decided to buy a Y, I am selling the Bolt and allowing my kids to learn to drive with the 3. Tesla's are just safer.
We were at the Subaru dealer *all day* , despite a cash deal. Last time we do that!
It's really weird, everyone seems to hate Tesla and BYD... Except the owners.
Oh, I forgot to add. If it is a software problem Tesla will fix it over the air, but oftentimes the fix creates more bugs. I’m still laughing.
I bought a hybrid Toyota Corolla last year, paid cash, and my wife and I waited hours for an extended warranty we didn't want or buy .if I knew we were waiting for that in the first place , we could of left lots sooner, one of the reasons I don't like dealerships.
What had you buy a 3rd? Tesla They should Last very long. Just curious
The source of this data is a Chinese automotive website that did a survey. They appear to be a Chinese version of Car and Driver.
I can't read Chinese so fact checking and trying to get a prospective on the reliability of this survey is all but impossible.
1) who funded the survey?
2) how was the survey conducted?
3) how many owners actually responded?
4) What were the criteria for an issue to be considered a registered complaint?
5) what third party, if any, provided oversight to ensure transparency?
Had a 2019 model 3, at 30 k miles computer went out $2400 to replace, upper control arms $600 had to be replaced squeaking like a vampire's casket, rear windshield developed a crack $600 without an impact, and the frunk stopped opening failed solenoids, replaced both $500.
Hey Sam - I am fascinated by the typical warranty offered on high end EV's here in China. Zeekr offers and most others offer a lifetime warranty. I am very close to purchasing a Zeekr, but am trying to understand this lifetime warranty. If you sell your Zeekr the second owner is limited to a 8 year warranty. I can’t imagine the sensors, screens etc lasting more than 5 years. Also super curious about the shocks on the we model. Those are typically frightfully expensive to replace. Lots to learn. - appreciate any knowledge here.
Wish you the Best
After 10 years the solder joints in all electronics crystallize between the motherboard, the solder, and the component. The electrical differences among the differing metals cause a galvanic reaction. The solution is to 'reflow" the joints by touching a hot soldiering iron to them. I learned this as an assistant to an electronic technician. I worry about solar generators especially.
he doesn't reply to any posts because he doesn't know anything.
Lifetime warranty is deceptive, as no car company will ever give a human lifetime warranty, it's based on how long the manufacturer thinks the car will last, at best its 10 years at worst 5. Much better to have an actual warranty like 7 years on the whole car and 8-10 for the battery
@@Sam_BS_Electric Sam is funny as he always promises to respond to his Patreon supporter comments however that hardly ever happens! And yet the supporters still ask questions that never get a reply
As a Swedish native I handle many ”dialects” of English. The Austraalian variant makes it difficult to disguingish between ”iron” and ”ion”. Since you are talking about both…. If you could help out sometime and clarify it would be great. Thanks for the channel!!! Love it!
For whatever it's worth, I've owned a BYD Tang EV for 6 months now. The build quality of this car is outstanding. The materials used are also first rate. I've owned many cars in the past, this one is as good or better than any of them.
Love the channel Sam, thank you. 👋🏻
@LafeiAr In that case, please leave this country that builds on lies and deception immediately. If you choose to stay to earn the RMB, then call yourself a hypocrite...
@LafeiAr well you clearly need more time in China to find out what make today China and need more research about world overall especially world of politics. Lies is everywhere, if you found any countries government without lie and deception please enlighten me.
I own a Model Y for 18 months and it has 22,000 KM. No problems with car at all! Very satisfied.
I guess you don't know what is on Chinese media. Whenever there are complains or serious accidents published online in China against Tesla, the owners will be sued by Tesla, and accused the owners for their misusage and spreading rumors. I have to say Tesla's 'good' reputation is built on a strong legal team.
I can think of 2 cases where they were deliberately lying and spreading false rumours, and Tesla sued and won.
Phillip.
Oh, like the brake incident where tesla simply posted the logs showing they stomped on the accelerator instead of the breaks?
Every Chinese incident I've heard of them pursuing legally has seemed justified
My S70D off 2015 is now 435.000km and still running fine SOH 89%
Only have to change rear engine Inverter, brakes pads and suspension arms....
Drive safe
Eric from Belgium
Good point about Sandy's comments: he notes that a significant cause of failure is "fasteners" that un-fasten. Tesla used this information to design far fewer fasteners into their vehicles. On the other hand, there is no way to predict all the consequences of the numerous innovations in their vehicles, so Tesla drivers may be in for some surprises.
True
Tesla owners have seen millions of miles, in all kinds of weather, in all parts of the country. There may be no surprises.
@@jasonhunt007 Hopefully so. Still, making a vehicle with a base cost of $18K vs $36K will involve more changes than just downsizing.
The changes made are causing less issues. As Sandy says, no one else is making the changes that they should, except Tesla. When you replace 175 parts with 2, Your are not going to have problem with the 173 parts that no longer exist.
Innovation with Tesla make things less complex and less problems. Tesla also has simplicity, because of only 2 models.
BYD has 14 models of EV's and Hybrids and have more things to fail. Complexity is BYD's problem, for sure, with so many models, there are more issues, as this survey shows.
There are more then 3 million Tesla's on the road, NO SURPRISES!!
@@thomassimmer5186 That would be for every other car company, but not Tesla, they have the most Experienced and smartest Engineers in the World!!! Tesla can do it for sure. I am sorry that you don't like or understand Tesla, watch in GROW!!!
The improvement and reliability going from ICE to EV continues the long trend from the old days where grease joints had to be lubricated every 5,000 miles
The quality gap between battery electric vehicles (BEVs) and plug-in electric vehicles (PHEVs) has narrowed. In 2021, the number of problems in BEVs was 8.1 PP100 less than that of PHEVs. In 2022, the gap has narrowed to 1.1 PP100 less in BEVs than in PHEVs. (JD Power China 2022) PP100 = Problems per 100 vehicles
My 2019 Model 3 has 73k miles on it, will be 5 years old in September and I have had zero issues. Its on its second set of tires, almost time to replace them again, the 12v battery was replaced a couple months ago at $116 and I replaced the cabin filter and added wiper fluid once, that's it in almost 5 years. No warranty work of any kind and no issues so far what so ever.
look at the detail. BYD complaints are mostly due to delivery delays. It is a nice problem to have.
Very informative thank you. I respect Telsa much more after viewing this video.
Here in the Uk the independent not for profit Consumers Association puts Tesla near the bottom for reliability, build standard and customer service. They actually survey EV drivers and have no axe to grind.
My seconds hand tesla had a minor fault software under warranty. Not a breakdown! Easily fixed on my drive in under an hour by Tesla. In the meantime I've had dozens of upgrades to software/map/drive ability , including adaptive headlights. The trouble with 'Which' surveys is their simplistic comparisons/ methodology. A fault leading to undriveable breakdown recovery at side of the ride off the road for weeks is given equal status as to a minor software glitch. Later build quality and Customer service superb
What did they say went wrong with them? Early models had panel gaps and occasional issues with water ingress to the rear lights but every review I've ever watched shows Teslas with silly mileages, with no maintenance required and still looking almost brand new.
Teslas are ugly cars. Have you seen their cyber truck lately? What a piece of sh... Tesla reliably makes ugly empty cardboard cars.
Certain people in the UK have an ideological bent against musk. they decide what they want to say and then interpret the data to prove it. if the data doesn't prove it. they leave it out. Calling yourself the Consumers association doesn't make you independant. their so-called researrch is horseshit
purchased a byd seagull last week, will arrive from manila by jan 7th. white color, 16 inch wheels.
Hi Sam, greetings from the U.K.! - As a TSLA share holder and EV enthusiast, I make a point of talking to Tesla owners when I get the opportunity, I always ask about reliability and running costs. Maybe I have been lucky, but I have not spoken to a single Tesla owner who has nothing but praise for their Tesla. Some have niggles, Performance owners often complain about lower than expected range and high tire wear, but pressed further they often confess that they chose the Performance variant to use its performance; if you drive any car hard you will consume more energy and wear the tires soon - this is just physics! M S owners with high miles have experienced some issues with front suspension issues - I believe this to be anti-roll bar drop links. The only niggles I hear regularly is a lack of Color choices and lack of heads-up display in M3 and MY.
Yes, I often ask. I've only met one grumpy bloke, happy with the car (2017 MX) but unhappy with being asked about it.
Edit: also carless shareholder.
There have been FIVE Teslas in our extended family, and currently four. I have a 2019 M3P, two sons had SR+s, all have been virtually perfect. Our two sons have now up sized to Model Y’s as they have kids. The Model Y’s are perfect, zero issues. (One of them has kept his SR+ Model 3 so is now an all EV family, the other has an elderly 4WD and rarely uses it, mostly only for towing, so sold his 3 for not much less than he paid for it.)
@@jeremiahlim2925 Dream on! Our Teslas have been the best cars I’ve owned, by far, in over fifty years of car ownership.
@@FutureSystem738 You can share with your church and family ua-cam.com/video/3Acx_n2WfYM/v-deo.html
well because tesla fanboys are completely blind when it comes to flaws with their cars. thats why everyone just blindly accepts this HORRENDOUS building flaws on a 100k+ car
I have a 2013 Ford C-Max Energi, ordered in August, delivered 12/31/2012. It currently has 115k miles on it. After initial new technology foibles, the car has been the most reliable vehicle I have ever owned. I'm looking forward to going full EV!
C-MAX Energi is a PHEV
Yup a very reliable one, imagine when manufacturers get serious about producing ev's, the future is bright for customers, well outside America that is.@@markremelman1711
where is MG
I am one of the happy Tesla M 3 owners! 6 years come July with 101 K miles on it. Very minimal maintenance.
12 volt battery, 2 set of tires each lasting 45K, cabin air filters & a rear light assembly that must of got a crack because water got into it. Now it needs brakes, check battery life, wiper blades & cabin air filters. It’s been a highly reliable lie maintenance vehicle & highly recommend it. In fact 7 colleagues bought a 3 or Y based on waiting to see how my car did. Once they drove it, they were sold o no it. Most of us have home chargers. I believe 15 of us are Tesla owners & growing, I will not go back to ICE unless a truck due to towing my skis.
The data is for only one quarter, Q3 of 2022. So it is only a snapshot, and to extrapolate it as a general overall ranking is stretching it.
Got a 2021 European Model 3, had to replace the heat pump twice and a few issues with the powered trunk and windows, but service has been flawless.
Curious how long has Tesla been making cars vs BYD? If different, is there data for comparison on reliability levels during similar periods of car production history? Any explanations for the differences in reliability and steps BYD has been taking to improve their reliability? Also, to put things in perspective, 38.5 for BYD Han vs 2.2 for Model Y - those are the numbers of complaints per 10K so those are 0.385% and 0.02% complaint rates and it's not clear what the most serious complaints were about from the video. Timestamp for survey results is @3:58.
Tesla reliability for their Model S between 2013 and 2016 (before the refresh) where not that great.(Terrible even, it was common your motor, converter or battery got replaced) After that the game totally changed. I never hear any story about Tesla catching fire, nor do i hear ANY problems of all the 5 people i know having Tesla, and myself i also have a Tesla model 3. Zero problems. First problem im going to have is probably worn out tires.
@@HermanWillems That was the time that these models were built in Fremont. I talked to a worker there in the past. Even their workers thought that their built quality was terrible. 😂😂😂
The reason byd buyer complaint is the delivery time.
I placed order on denza d9 gold ones, they told me march “maybe” they are start production. I think I need to wait 9 month or a year.
Most byd buyer are complaining byd production can’t be match with their explosive orders
Facts are just that... you should never be daunted by critics for presenting the facts. Keep up the great videocasts! Cheers!
It’s all about reliability - not 200 mph; not 500 miles range; not gaming on vehicle screens.
Well done. Your points seem very credible!
As an MG4 owner …like many others ,the car was delivered with a warped under tray. My complaint is about the dealer and head office who ignore you and your emails.i had to go to Consumer Protection to get it fixed. So while the car has been ok the dealer doesn’t know the meaning of customer service.
It is interesting that you never mentioned the JD Power PP 100 (problems per 100vehicles) where Tesla gets a score of 226, Polestar 328, industry average is 180. The other interesting bit is that the problems are trending towards electronic problems like infotainment issues. Another thing is that the industry as a whole experienced an 11% increase in problems from 2021 results.
Good points. Bravo.
Good points. Bravo.
JD power is a marketing company that conducts research paid for by winners of the awards (usually terrible us auto companies). Take their data with a grain of salt. Engineers do not take JD power seriously.
JDPower is no longer valid. Chrysler reliable?????
You're so right Sam, because, facts, our daughter's 2018 Tesla model 3 has done 80K with absolutely no problems and is still on a set of original tyres. Tesla's what I'm buying next...
Thanks for the video 👍 i always compare Tesla to an iPhone or apple, disliked a lot of the time hated, but it works and compared to everything else. I have a model 3 and I would change many things about it and have more gimmicks (i.e. drift mode) but it works and very well.
I'm not an Apple fan, but Apple build quality is generally fantastic, whereas Tesla build quality is decidedly mixed.
Tesla = Apple, BYD = Android. Legacy auto = Nokia/Blackberry
That was informative and really useful. Keep up the good work.
Two points. 1) the best measure of "reliability" is probably "manufacturing defects per car" (with the emphasis on manufacturing) where a defect is defined as something which does not perform to spec (fails early, doesn't do the job it's supposed to, ...). I vaguely remember a study from decades ago in which the QA checks at the end of the assembly line for Toyota and Mercedes vehicles were quoted: the Mercedes manufacturing defects were many times (about 7, I think) worse than Toyota, which came in at 2 per so many (sorry, I forget, but I think it was per thousand cars). Mercedes ultimately achieved comparable delivery quality by having a whole staff of people fixing the detected faults. The lesson being that quality can be built in (Toyota) or achieved by fettling (Mercedes). Which car would you rather have?
2) With the increased longevity and reliability of cars, especially electric cars, manufacturers are running the risk of killing the market. If your current car is 98% as good as the latest models and has already lasted 20 years, why buy a new one? Replace the battery, yes, other expendable parts, yes, but no need to buy a new vehicle short of a major disaster. In the 1960s the car manufacturers deliberately built in obsolescence (they rusted through quickly, for example), so my hope is we DON'T see that again. Keep an eye on the stats.
Lars from "Best in TESLA" has an Tesla model 3 for a couple of years, according to him - very little problem, and he has been driving fx in Norge in winter, and in Europe long travel, almoust no problems, so I guess Tesla is the best electric car 😎👍
Every bolt on my Teslas has their torque value stored with it's VIN along with every part revision in the car. When there was a physical recall, the service techs went to the most active superchargers, spotted the older 3's (with the bright door handles), and asked if they wanted their car's checked while they supercharged. Performed the trunk cable service on the spot @ 5 minutes per car, reducing the need for customer visits. This is a smart company. You could buy one of these in your thirties and drive it until you retire.
I am more concerned about rust. I don't want to spend 70K on a car that has no body left after ten years, even if I can trade in the battery.
That how most cars are made for the last few decades. Which is how they know which cars had fasteners with incorrect torque values. If Tesla knows all this why do they have techs looking for older models?
@@jamesvandamme7786 By a Cyber Truck, stainless steel does not rust. Every car will rust, unless they are aluminum or stainless steel!!
@@MyUniversalUniversity - Cybertruck will cost close to $100k and looks like a refrigerator with wheels. Stainless steel will be almost impossible to repair if you have a fender bender accident. My guess it will not pass auto safety crash test on the front end, won't crumple to absorb impact.
I bought a new 2017 Model X in 2017. 70,000 miles never to service center. Only maintenance tires. Definitely an iPhone on wheels. Do you need your iPhone serviced periodically, no. I usually buy a new car every 2-3 years but nothing better out there vs Tesla. I also own a Y and a 3. I never realized how much maintenance a gas car requires until I owned an EV. I am keeping the Model X until it breaks. Still 92% battery no rattles. Feels brand new. We have a classic 2012 Panamera 4S. It rattles and feels loose. Rarely driven. Addicted to instant torque EV.
great video! I order if you could go through what the actual complaints were , particularly on the BYD, Cherry and perhaps the MG as it is a Chinese manufacturer who distribute in Australia. Thanks!
UK MG 4 owners grumbling about the "oil leak".
MG isn’t a best seller in China but it’s doing ok so far in English speaking countries and South America, thanks to the logo.
@@andrewsaint6581 By the time it gets to our market the problem will be addressed. Look at the BYD Dolphin it's one of the worst. Then again I bet another survey will say something completely different
I love your work .... Love my EV ....
I haven't seen much data to suggest teslas are not reliable, my criticism has more to do with poor fit and finish, especially for their price range. Model 3 back seat for example isn't any better than a Toyota corolla, and I was amazed how much tire noise and suspension noise from expansion joints, etc comes into the cabin. I think they are cutting corners on the sound absorbing and sound deadening materials. It takes away from the smooth and quiet drivetrain when a lot of road noise comes into the cabin.
They aren't "cutting corners" - they deliberately chose not to add more HEAVY sound-deadening materials to save weight and increase range. Unlike the Model S, the 3 and Y are not sold or aimed at the luxury car market where this additional sound deadening is expected, along with a decrease in range and increase in price - they are instead mainstream cars built for efficiency and relative comfort. Nothing prevents an owner from installing (or having installed) additional sound-deadening materials in their own car - any stereo shop can do that for you - but it will come with costs, both upfront and long-term (more weight = more wear and tear on suspension and tires, and less range).
@@BigTroyT well for the price they charge they are low quality. If I want a noisy rough riding econocar I will buy a corolla or chevy cruze for half the price. At teslas price point their relative crudeness is unacceptable. My 1992 accord in my collection rides better, is quieter, and in general a much better put together car than the model 3.
I have had a 2017 Prius Prime PHEV since December 2016. It still drives like new and hasn't had anything done. I did a trip from Sandy Eggo to Salt Lake City, and only stopped for gas in St. George in both diirections, and of course filled up on arrival in SLC and on my return. On antother trip for Sandy Eggo, I went to Colorado Springs and Climbed to the top of Pike's Peak! NOBODY on my bumper on the way up. And a did pace several cars in front of me, 'til they pulled off. I didn't tailgate them, so I don't think they pulled over to let me by, but rather they had arrived at their (possibly intermediate) destinations.
Tesla recalled 500k EV's Dec 31 2021. Not a small number, & what a time to announce a massive recall.. Totally under the radar. ✅
Software update? lol
@@TurdFergusen Tesla has fota so nope..475k model 3 & S with the rear view camera & trunk more likely to get into an accident.
@@peterklausner9727 well nothing negative about tesla flies under the radar
@@TurdFergusen if they had the same sized microscope on it, as the one on NIO for the last 2 yrs.. They would be fk'd. ✅
@@peterklausner9727 ccp trash nio? i dont see much nio news, theyre pretty irrelevant … you lose a lot of money investing in the ccp?
I tried to find the nature of the complaints recorded. It seems like every report merely mentions overall figures, not the type of problems, which would be of great interest to all EV buyers / contemplators. I suspect the information is available for those who read Mandarin, sadly I am not one of those :(
Wuling mini has less to go wrong. Not surprising in the reliability stakes.
There nothing in it, besides the chemical smell. No driving assistants, nothing.
@@larsradtke4097 Exactly. Reliably so.
My Lexus hybrid at 100k miles needed the hybrid battery replaced just recently during Thanksgiving holidays. Yeah, it's expensive!!
I'm moving to EV this coming year for good. I love the Teslas. Probably get the new Model 3 with BYD battery pack, or Y made in Texas. Otherwise, go for the best looking car IMHO, a slightly used model S.
I would like to know more about spare parts 🧐...Are they going to supply parts for 10 years...And will the after market parts be able to be sourced🤔...This is my only item that is concerning 😳
What company are you talking about? Legally, whatever company you are talking about, Auto manufacturers are required by US Federal Law to have parts available for any models they sold for the period of 10 years. It’s not up to the automaker.
@@GET2222 it's after the 10 year's...Can byd support the spare parts market 🤔...Getting any spare parts from Chinese products is very difficult 🧐🥴
@@gabrielbold1012 it’s a minimum of 10 years from sale. Everytime they sell a new car of the same model with the same part, the 10 years bumps out another year. People don’t typically keep their cars longer than 10 years.
How hard is it to get parts for Japanese cars?
@@jamesvandamme7786 HONDA, Toyota, and Subaru? not hard.
5:41...the doors arent even aligned properly! eeew
You have to understand what the numbers stand for. They are complains. The complains include not only quality issue but also late delivery (the main complain), increased price, post sale service, lack of promised accessories by sales, or whatever you can/can't think of. Chinese buyers are really strict on native brands.
As long as cars are manufactured in China, there are concerns that technology may be at risk of being compromised due to the influence of the CCP in top management positions.
Thanks Sam, This reliability survey reinforces my opinion that Tesla is far ahead of the competition presently, however the future is likely to see greatly improved reliability by many of its rivals, still waiting for an affordable EV pickup truck, not willing to pay 80K, the 40K Ford Lightning is a mirage! Love the durability though! Gasoline powered vehicles cost thousands if not 10s of thousands to maintain for 2-3 hundred thousand miles.
Reliability and Tesla being ahead of competition? Is this a joke? Here in Northern Europe a new car has to pass inspection after three years (that's the first time, then the checks come more frequent). Usual failure percent is around 2-3%, maybe 5-7% on less reliable cars. Tesla has been in double digits from start to this day. The last number I saw (from a year back) was 11%. That is piss poor in ever way possible.
And if Tesla improves their old cars everyday, I want to see if this is the fourth winter in a row when the heating fails when it gets cold. Because that's what has been happening here for the past winters. But hey, they have promised a fix for it every single year. Still hasn't happened.
If you were FordQ you'd call the $40k Lightning, "Vapourware".
["for the life of the vehicle"] which is part of the design brief. Make the engine & gearbox reliable as they're too expensive to replace nowadays (complexity) & overcharge for all the other electrical/sensors etc & regular service consumables & clutches to keep that profit going for manufacturers & StealerShips. Those free coffees/buns, nice sofas & carpets cost money, you know! 🤦
It's one survey, then another will show different results
Tesla is shit in all major surveys :)
2.7 complaints per 10k vehicles, not per vehicle.
What? No, read it again. They surveyed 10,000 people and there were 2.7 complaints per vehicle, which is not out of the ordinary. How would you get .7 of a complaint? You think 9,997 people were 100% happy out of 10k? What planet do you live on?
btw you should now when they complain the late delivery of BYD it count as complain. when they complain about salesman attitude it also a complain etc.
We bought a plug-in hybrid in March 2016. It is a second generation Chevy volt. Our driving requirements are quite different than typical Americans. We live in the country and spend little time on freeways or in cities where most of the charging infrastructure is found. A full electric with even with 400 miles range doesn’t fit our needs. The Volt currently has 63,000 miles on it and our lifetime mpg is 169 with almost all of the electricity generated by our solar system. The only maintenance has been a new set of tires. We do have a deposit on the thousand mile range Aptera.
A lot of the negativity towards the volt was generated by tesla fanboys who were very scared it would dominate the market, not the best ev by far but damn i could easily live with one if prices dropped to reasonable levels.
I had the Ampera, same car for Europe, thought it would last for ages but at 67k the gearbox started making a horrendous noise and fixing it was more than the car was worth. Traded it in for a 2014 Audi A3, back to, ICE unfortunately, whilst I keep saving for an EV, used Taycan hopefully.
I'm chuckling because a few months ago when you were praising BYD, and you said that you had purchased a BYD, I advised caution in jumping to any conclusion regarding how well the car was engineered. I was skeptical based on the design of the interior that, to my eye, looked like it was done by a 10 year old. Good luck, and please keep us informed about your new purchase.
you are right
They are well engineered, I own one. ALL the panel gaps are even, paint work is exceptional and it's a quality built Ev.
Yeah where is his long promised showing his car off on his channel?
Sam is all talk zero action!
Years ago I drove BYD buses for a bus company in Auckland. Chinese built with American running gear (gearbox and Cummins Engines). Running gear was good, but the Chinese built bus around it was falling apart after just a couple of years.
Not surprised that the cars are also poorly built.
I have a byd atto3 is a superior built car than my Mercedes gla45 agm. nothing wrong with the BYD car quality.
I think the most interesting thing to me about byd is its battery which can be damaged and not burst into flames unlike every other ev from what ive read to date
if you research a little bit more then you'd find out it's the old models using li-ion. Lifepo batts of 2021 models onwards does not have this issue
What about all the videos out of china if BYDs catching fire from the batteries while charging?
Regarding owner complaints, are all types lumped together or are these only serious flaws?
A car with a lot of complaints that are not drivability related is mostly a nuisance where even a few serious flaws (Chevy Bolt fires, for example, Hyundai 12V system failures) could be a BFD.
My friend in shanghai mentioned that nobody in shanghai will drive a byd. It is a poor man car because the quality is just horrendous and the many cases of byd caught fire. The news won’t be released to you. Shanghai people rather buy ice cars. Adoption of EV is slow in biggest city Shanghai.
Would be keen to know if you have an update on these numbers a year later. Particularly the Seal.
I guess one reason why Tesla received super low complaint in China is that Tesla has very strong legal department. If car owner doesn't have solid evidence (which is usually hard to get for an ordinary car owner) before complaint online, it is very possible that Tesla's legal department will sue you. I heard a case that Tesla sue a car owner and asked her to pay 800000 US dollar because she complained online her car's bad quality and safety.
Plug-in hybrid had A3 Etron for 4 years. Was useful when range in EV was limited to less than 200 miles. Since EV now have 270+ miles range with reasonable fast charging. It's no brainer to buy Electric car. Plug in nowdays would be adding twice as much complexity as either EV or ICE on its own .
This is not an attack. You are using data that doesn’t show the whole picture. Only 30.4 % of complaints were due to mechanical issues. The vast majority for BYD were for delayed deliveries due to their 700k back log (not 600 as you said). I did not believe you still own the stock in BYD and I don’t believe you are buying the Atto 3. Prove me wrong? The facts behind this have been posted. So many situation now you just blindly read any press without even trying to verify.
Hope so.....BYD so far has a good reputation in China, & the ATTO3 in Australia seems popular. Unfortunate that the MG4 isn't on that list yet.
"This us not an attack, but you're a liar!"
Dumbazz
30.4% of complaints about mechanical issues is a lot!
I wont buy China Communist Party .
You go ahead you fools
Don't be hard on the guy. He's a Tesla paid-hack. I doubt they're even paying him well.
Thanks as always a great report
Sam best wishes on your BYD. There can be a downside to being so close to this.
Take this as one data point. Give it time.
The Tesla fanboys are loving Sam's BYD disinformation.
😎👍
@Joe Obama Funny Sam said he would be attacked and here you are.
Sam was working from a report. He said he hoped it was inaccurate. He has an Atto 3 on order!
@@AI_HQ Fanboy? Sam has purchased a BYD and is waiting on delivery.
@Joe Obama So your racist too. It figures.
@Joe Obama That is a question for you to answer.
Electric Viking, you are the best
You very informed and most aware over all other sites. You call out the Fud. You tell it like it is and I feel like you are good unbiased reporter.
Stay awesome, E.Viking !
Thanks Mate!
Sam, are these sh!tty BYD scores related to battery reliability? Because if they are you should *definitely* talk about that, considering how much you've been praising their battery tech prowess.
That'd be the respectable thing for him to do. So it obviously won't happen.
I have 2022 lexus nx450h+. Best car i have ever owned. No problem and loving it every moment
The Facebook sites for the MG and Ora do not have posts indicating any serious problems. I think one problem with the MG can be the 12 volt batteries which probably degrade during the sea journey. But an ailing 12 volt battery is not the end of the world. I have been impressed with the apparent quality of both the MG ZS EV Mk1 and the Ora Good Cat.
Great video. NB: complaints are per 10,000 vehicles sold, not per vehicle.
I saw another video where the reviewer mentions that BYD Atto 3 car turning reaction to steering has a lag, any such experience here?
Hi Sam, how has this changed in today's current 2024 climate? Is there any figures on the shark? Thanks in advance
Nothing gets old when it works!
would like to see a follow up video with what exactly are the complaints.....
I've recently drove a BMW I4, a Lucid and my 23 MYP. None seem as solid as the Tesla. It handles like nothing else, tracks perfectly. They may ride a bit smoother but do not steer as well. The only complaints are vibrations from the plastic stuff, and please Tesla improve the weather stripping. The car stays dry but the sills get trashed every time it rains. The only warranty repair was a window regulator.
To get a better comparison, "complaints" need to be categorized: Mechanical, electrical, structural, trim, service, delivery, etc.