Thanks for specifically stating that you must press the power and the volume down buttons at the same time, and not the volume up button (volume up is actually closer to the power button and is therefore the natural choice for a novice user). Many other OFFICIAL videos and articles do not warn users that pressing the power and volume up button causes the device to go into an error state! Many other official videos and articles just state "press the volume button" without being specific on which volume button! This is a major oversight. In tech we are specific and so should be our instruction material.
@@grand_admiral_behemothPress and hold down both the volume down button and the power button, until it reboots. That’s how I got out of the «error state».
YES, I was asking a meta attention bc my headset weren’t loading to my headset. Then she told me to factory reset my headset. She told me how. I did it wrong and she sent me this video. Thank you jasmine
A tutorial is fine, but you should not release updates with critical problems in the first place, and if you do, you should make the function to revert to a previous version. Many people are encountering critical problems with every update these days. The official forums are full of bug reports. It's funny to see support telling us to do factory reset every time something goes wrong. Initialization is something that should be done in very exceptional cases, and it's abnormal to have to do it over and over again. There are many games that aren't supporting cloud backup.
Yeah literally, I was just trying to change a payment method and it asked me to create a meta account when I dont even know my email or oculus password, have to factory reset the oculus and lose hundreds of dollars worth of games, just because I couldn't add a payment method.
It’s really stupid how they don’t really have a definite list of non cloud supported apps. Vader immortal is one, I don’t want to loose all my progress, I got to all the highest levels on training on all three episodes, all to forget my login password and having to reset and do it all over again. Don’t factory reset unless it’s the absolute last thing you have to do.
@@Cubedex679 No, I’m talking about the Jedi training section, I got to the highest level on all the episodes, and got all the gloves, sabers, etc. All was wasted when I forgot my password and reset, it was so annoying to get back to where I was before
Hello! We definitely want to make sure you were able to complete that factory reset, so if you need any further assistance don't hesitate t let us know! We'll always be glad to hear from you! 😁
Hey there! Thank you so much for reaching out! We understand that you're having some difficulties completing the factory reset within the headset. Our goal is to get you back into VR, so we're here to help! Below we have listed some instructions on how to perform a factory reset within the mobile app instead. To perform a factory reset using your phone: 1 Open the Meta Quest app on your phone. 2 Tap Menu then tap Devices. 3 Tap the headset connected to your phone. 4 Tap Headset Settings then tap Advanced Settings. 5 Tap Factory Reset and then Reset. Please let us know if this worked out for you! Looking forward to your response!
Hello, so when I get on my Quest 2 VR, it says something like ".facebook.wearable.system keeps stopping". Then the VR just restarts over and over. May you please assist me on this?
Meta sucks! Can't link the stupid app and my quest even when using the code. So sick of getting the notification when I turn the quest on to set up meta account. It never works.
Meta support is so horrible. I opened a quest account. Bought a few games. They said i have to upload an id card because they need to verify who i am. What game system does that? When i tried to reach them to verify over the phone you can't. I tjink there all in India. So they have just up and closed three tickets without any help with my account and now i wasted money on the hames. What kinda crap is this?
@@basically_ar.a video game headset doesn’t need to have your license in order to play it. If you think that’s not a big breach of privacy you’re just a sheep
Ok so when you are holding the power and volume down and when the screen pops up let go of the power and it will start moving the highlighter then let go of volume and you can navigate
@@cjayy101 i wish these tutorials would include that :/ i sold my quest2 with all my info on it still because I couldn’t figure out how to navigate that menu
I’m trying to log into a new account but my oculus is stuck on the verify your 13 by October 8 screen how do I get into the account that I want to be in?
Hey @MikeTheFirst! We see that you are wondering about your account being deleted when you factory reset. We know how important it is to know all the details before doing a reset and we want to let you know that your account will not be deleted. Only the information on the device will be wiped, but all your apps and progress are saved to your account. When you do pull up the device again and after you sign back in, you will have to download your apps again. We hope this has answered your question! 🙂
I’m gonna try this, for the past 6 months now my wifi on the headset has been horrible, but it’s just on the headset, every other device is fine. i’ll keep you updated in the replies.
Hey there, GTMO Badboy! We definitely want for you to enjoy your time in VR, and that is hard to do with spotty wifi connectivity! We would be happy to troubleshoot this with you if you can reach out to our support team here: www.meta.com/help/support/
Bro why would you release a game that makes you literally delete every single thing on the game whenever there’s problem. Dude I’ve always wanted a vr and now me seeing that i have to do this to fix ONE singular problem is just insane to me
Customer service is a joke! I’ve spent Thousands on these for the family and can’t use them. Says contact customer service but I can’t get logged in! What a joke
I like that I can reset my headset now but why are they filming this at 2am in the morning, like what (if you want to see the time they are filming it you can see it on the phone)
Hi there, @Itsyoboysky! It normally turns off because we are not doing the steps correctly. You can also check this video, as it may be more explicit about the steps - ua-cam.com/video/yukj_T3-oqQ/v-deo.html. If you still experience this, please contact our Support Team via Live Chat or Schedule a call so they can check this out with you, metaque.st/Support! 😄
My quest 2 keeps on restarting and between restarting it shows ''system utilities has stopped working'' and other things has stopped working but when I click app info or close it just powers off and does it again. I have tried powering it off it by holding the power and volume down button, but it only worked once, and it deleted my stuff in the setting so i had to reset it again but this time it won't go back. What do I do?!?
That's great to hear, AppleRexy! 😁 If you need anything else in the future, you can reach our lovely Support Team at metaque.st/Support. Happy gaming! 😊
Hey @FinesseBeatz! We understand you have questions about your games and apps when doing a factory reset. We want to help clear things up. Your games, apps, and progress are tied to your Meta account and not the headset. When you do a factory reset it clears everything off the headset but you will be able to see on your mobile app that everything is still there. All you would need to do after you reset your device is to download them back to the headset. If you ever have any issues with this feel free to reach out to us through a private chat or through support ticket. To connect via private chat just do the following: Please select our name to get to our profile page, or click here: metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. For a support ticket just click here: metaque.st/Support and follow the prompts. You will then be connected to one of our specialist who will be able to go over everything with you. We hope this has helped clear some things up.
Hey Sarah! Factory reset basically sets your headset to its day one settings. You'll have to go through the set up again and redownload your games, but you don't lose anything from the account itself. Cloud back up should automatically be activated, but it's always a good idea to double check and make sure it actually is on before performing that factory reset. The cloud back up is cool because it keeps you from losing your saves!
Hey David! 👋 We're glad the video helped you out! If by any chance you come across any issues in the future don't hesitate in contacting our awesome Support team through this link: metaque.st/Support Happy gaming and welcome back to the Metaverse! Cheers! 😀
Hey Plorybox! We understand your wanting to know more about the factory reset as it pertains to redeeming codes. No worries, we will make sure to get you pointed in the right direction. If you have already used the code on your headset and it has been redeemed, the game will automatically be in your library. All you would need to do is download the app again. If you have not redeemed the code, then yes you would see be able to use it on the device once your headset is back up and you are signed back in. We hope this has answered your question. Let us know if you need anything else.
Hey! We see that you were having problems with doing a factory reset on your device. We want to know if you were able to do the reset and get your device up and running. If you are still having issues you can reach out to us and we will help you through the process. Just go to the link provided and follow the prompts. You will then be connected with one of our specialists who will be able to assist you. Here is the link to get you started: metaque.st/Support
Okay but what if it says “no command” on the headset and you don’t want to fully factory reset it but you have to, BUT THERES NO RESTART SYSTEM ON THE APP 😭
Hey there! We couldn't help but notice that you are experiencing some issues when trying to perform a Factory Reset. Thank you for bringing this to our attention! It's important that the process of performing a Factory Reset be relatively simple for our users. We see why you have a concern here and we're happy to help out! The most common reasons why a user may end up with the "No Command" error are: 1. If the customer held the Volume Up button instead of the Volume Down button when trying to initiate a Factory Reset. 2. If the headset was powered ON instead of OFF while trying to initiate a Factory Reset. If your screen is stuck on the no command screen, please press and hold the power button for about 10-15 seconds or until the headset is forced off. Then, follow the normal steps to perform a Factory Reset ensuring that the headset is OFF before attempting the steps and the correct VOLUME DOWN button is held. If you need further assistance, please don't hesitate to reach back out to us at any time. We are always happy to help! 🙂
@@MetaQuestVR thanks!! It worked but I started to wonder, what would cause the headset to teleport you when you turn your head every second? And is there a way to factory reset without the data wipe? Please give feedback, I need help:(
Yay! We're glad that we were able to help you out with that Factory Reset. As for the teleporting issue, this can be caused by a number of factors, such as: Wi-Fi connectivity issues and varying issues within games, to name a few. Although, performing a quick Factory Reset should take care of this issue completely! Doing a Factory Reset does completely wipe the data from your headset, but you can ensure that your Cloud Backup is enabled and this allows you to easily pick up where you left off in a game when you choose to reset your device. To turn Cloud Backup on or off: 1. Put on your headset, then hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel. 2. Select Settings. 3. Select System, then select Backup. 4. Select the toggle next to Cloud backup to turn cloud backup on or off. Let us know if we can help you out with anything else!
I had to factory reset my cousin's headset because he somehow got that pattern lock on there, even thou non of us ever put it on there at all, i couldn't get it fixed, i even try the "forgot password" thing and it wont let me reset it. So i had no choice but to reset his headset
Hi! We see you are having issues with your headset not being able to perform a Factory Reset. This is not the experience we want you to have. We want to make sure you are getting the help you deserve, which is why we are inviting you to get connected with one of our spectacular agents! You can get connected through either submitting a ticket, getting on a live chat and even scheduling a call. You can do the following with the link: metaque.st/Support
It didn’t work it says update at April 15th and it’s already passed that but it still shows “update your vr headset” and it do t work when I try to update it I don’t know how to do it I need a video on how to do it
I got a quest too from my birthday and the account from the raffle my parents got the quest from is still stuck on there and we tried to get it off of and now I'm trying to do it myself I try to factory reset but it says no commands what do I do
Thanks meta for this tutorial. Not to be rude but it is kind of annoying to have to do this every time we forget our unlock patterns, please add the ability to reset your pattern using a password or something, as it was annoying having to install cx file explorer and lemonloader to mod bonelab.
Hi Blacklight! We're sorry to hear about your situation. 😔 We would love to take a deeper look, so why don't you reach out to our Support team? You can find us here: www.meta.com/help/support/
I'm trying to do this with the app cuz the button option doesn't work but it's asking me to verify an unlock pattern and I have no idea what that is! I have the 3 now and I want to reset this and it won't let me 😢
For anyone coming back to this video for help, it doesn't seem to work if the device is plugged in. It just wouldn't stop booting the OS before I could select anything, once I unplugged it everything was fine.
@@MetaQuestVR Meta I have a question. I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
This doesn’t work. Every tome i hold the power and volume down buttons it just opens up the option to restart or shut down the headset. In addition i am resetting them because it wants me to enter a 8 dot puzzle which i never had in the first place.
Hey there! While we know a factory reset can be scary due to losing possible in-app purchases, do reach out to us at www.meta.com/help/support/ prior to completing this action. We'd love to exhaust other options with your device before having to wipe the device of any progress you have made thus far!
hey meta, you might not see this, but how do I retrieve games from a recently factory resseted quest 2? i read the forums but none of the solutions worked, Ive logged into the meta quest app and paired it and still no games back in the library. please if you see this help me I'm in a bit of a pickle
Hello @ItzzzEthan and thank you for letting us know about this. In order to access all your games after Factory Resetting your device, you just have to log in to the same account when pairing the headset to your mobile App. You can check all about this here: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-apps-and-features/troubleshoot-pairing-oculus-app-quest-2/ Also, in case you had Cloud Backup turned on, your in-game progress was also saved and will be available to you. You can look here, for further information: www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/ - However, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page on your profile while logged in to our website at secure.oculus.com/my/cloud-backup/ We truly hope this has helped. If it doesn't, please do not hesitate to reach out to our team, so we can look into helping you sort this out. Using our website, you can reach us directly via chat, email, or request a callback. All of it is right here: store.facebook.com/help/support/- looking forward to it!
Hey there! We understand that your headset is stuck on the loading screen. We know how this can affect your VR experience, and we would love to jump in and help you with it. Please try performing a reboot on the headset by holding down the power and volume down button for at least 10 seconds, or until the boot screen loads on the headset. Next, use the volume button to scroll to the boot device and select it using the power button. If the reboot doesn't fix your issue, please try factory resetting by holding down the power and volume down buttons for at least 10 seconds, or until the boot screen loads on the headset. Next, use the volume buttons to scroll to Factory Reset and select it using the power button. If neither one of those options works for you, please contact us here: www.meta.com/help/support/ so we can further look into this for you. We hope you find this helpful!
@@MetaQuestVR if i commence with the factory reset, will i get a refund from the games and apps I've bought? And will i lose all my progress from the games?
Those are great questions! You're more than welcome to get a refund for a game. Just make sure you follow our refund policy here: www.meta.com/help/quest/articles/orders-and-purchases/returns/refunds-for-games-apps/. As far as the progress of your games, you can cloud backup them before doing a factory reset. Here is a little bit more information about that: www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/. We hope you find this helpful!
the only reason i have to do this is because meta randomly one day when i went on my vr said i had to input a password that i never set and no way to change it😢
What the hell meta. I’ve bought the quest 2 2 months ago and kept it perfectly, yet I encountered so many issues and now my headset doesn’t even work, as it says “tracking problem”. I’ve lost all degree of view and I’ll probably have to replace my product. I think it’s kind of unacceptable that a costumer pays well for a product and has this much problems
You have to hold the power button and volume down button at the same time (do not!!! hold the power button and volume up button at the same because if you do this it will power off forever😢)
It’s not working when i press the buttons, it just goes to the screen that says “Restart Or Power Off” or just the volume. i press them both at the same time but it just doesn’t work
Hey there, Aubreigh Adams! We know how many issues a factory reset can resolve, so we want to make sure that you're able to perform one properly! There are actually two ways that they can be reset, through the headset and through the mobile application. If the headset steps are giving you troubles, let's try resetting through the mobile device, instead! Before doing the factory reset, make sure you enable cloud backup, if it is not already. Also, please feel free to review our article here for more details as it has the cloud backup information and reset steps: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshooting-factory-reset-quest/ To perform a factory reset using your phone: 1. Open the Meta Quest app on your phone. 2. Tap Menu then tap Devices. 3. Tap the headset connected to your phone. 4. Tap Headset Settings then tap Advanced Settings. 5. Tap Factory Reset and then Reset. We hope this information helps! If you experience any further issues, please feel free to let us know here or reach out to our support team directly on our website for further assistance! www.meta.com/help/support/
Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!
Ok so i just factory reset my headset right, and im trying to connect the headset to the mobile app but it wont connect bwcuase it thinka it has already been connected and now tha its factory reset i cant access the device settings on the app PLS HELPPP I NEED IT
Hey Benorax7, thank you for reporting this situation, go ahead and contact our Support Team in the following link: www.meta.com/help/support/. We will help you out getting your headset up and running again as soon as you contact us!
@@technis9340 i fixed the problem so i can help you so basically you need to downlaod something called the meta quest developer hub and then connect your headset in the my devices tab after you do that go through the instructions and your headset should be good (you keep all your apps btw) (and you need to do this on a laptop or pc) (one time only)
Great. after an update my headset bricked and the reset made it so much worse. Support basically told me to screw off and buy a quest 3, which I don't think is worth the price. Not really expecting a reply here but support was no help. I am in an infinite boot loop. any suggestions?
Hey there! 👋 We know seeing this appear on the screen can be confusing, but no worries, we're happy to explain! If a robot appears with the words no command, this means the factory reset was incorrectly performed. To help work past this, we will want to attempt to complete the factory reset once more. This time around, let's be sure the headset is powered off and not hold the volume up button instead of the volume down button. Of course, if you need any further help with the device, please reach out to our support team at www.meta.com/help/support/. We'd love to take a further look into your device! 🕵️
What happens if it’s asking for a 5 digit code that never gets sent to my email but on my oculus it gives me a 8 digit code? I can’t access my account no more bc it keeps asking me for a 5 digit code that never gets sent to my email (even when I try to reset my password I don’t get any emails?? ) I don’t want to start over 😩
Hey V B! We're sorry to hear this is happening, in this case so we can help you out getting back to your account please reach out to our support team here store.facebook.com/help/support/ 😇
I did not know this would reset literally everything my blade and sorcery wouldn't load and it told me to do this. Little disappointed all of my progress on every single game I have has been delete and i now have to re install all of them
Hi there! Thank you for reaching out to us today. We want to make sure you can get back into your account with no issues and that you can keep enjoying your device to it's fullest potential. With that being said, you can check your old receipts that should have been emailed to you in order to find out which email your account is under. If you are having any further troubles, please feel free to reach back out to our support team at any time by going here: www.meta.com/help/support/. We hope you have a wonderful rest of your day! 😊
@@MetaQuestVRok I need explain so I made some stupidest mistakes ever when I go my phone I forgot my passcode on my phone and my phone data got all erased. And I go download my meta quest app because I have that when is my birthday (even of my 28/09/10) and I can’t even remember my email and password too and I’m starting too worrying and I need call you from help
Hi again! 👋🏻 No worries we completely understand, happens to all of us... As mentioned previously, we suggest reaching out to our Support team, as we will need to ask you some personal information. So feel free to click here: www.meta.com/help/support/ Let's get you back into VR! 😁
My headset keeps saying that shellenv has stopped working and when I close the app it just pops up again! It started when I downloaded a virtual environment that was available and it was not downloaded of of side quest. I can’t go on any of my games or apps and I don’t really want to factory reset as that will remove all my date. Is there anything I could do?
Hey there. We can definitely understand how concerning it would be to get stuck on the setup like that, and we'd be glad to help out! Please reach out to us through the Meta Store Support website and we'll gladly do everything we can to help get this resolved for you. metaque.st/Support 🙂
My friend has a problem he accidentally factory reset his vr and it’s asking him to take out the things from the controller but he’s already had it for a while and we don’t know what to do. Can you help?
Hey there shrek! When that happens, you just have to pair the controllers again to the Quest: if you go to Menu - Devices in the Meta Quest app, and then Headset Settings - Controllers, you can pair the controllers back to the headset: it should work after that! If you're still having trouble, don't be shy to contact our wonderful support team at meta.com/help/support/quest/, we'll be glad to give you a hand! 🤗
When I factory resetted I went on to my ocolus, there was a code but not a blue arrow. Usually there’s a blue arrow to choose language, WiFi and other options to start using your ocolus. Please help
Hey there! We want to make sure you're able to get your headset back up and running after the recent factory reset! Can you let us know how many digits are in the code that you see? This will determine the next steps that you'll need to do. We look forward to hearing back from you!
Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know the amount of digits in the code that you're seeing. We are happy to continue helping however we can!
Thanks for specifically stating that you must press the power and the volume down buttons at the same time, and not the volume up button (volume up is actually closer to the power button and is therefore the natural choice for a novice user). Many other OFFICIAL videos and articles do not warn users that pressing the power and volume up button causes the device to go into an error state! Many other official videos and articles just state "press the volume button" without being specific on which volume button! This is a major oversight. In tech we are specific and so should be our instruction material.
So should I press the volume up or down?
Yup my VR shows "No command"
@Feeblebeebop did you figure it out cuz now mine is like that
@@grand_admiral_behemothPress and hold down both the volume down button and the power button, until it reboots. That’s how I got out of the «error state».
@@ye9376Thank you
WHY ARE THEY RELEASING A VIDEO LIKE THIS NOW?!?!
Tbh it’s better then never at all
Probably to "log out" and log into new Meta accounts instead of Facebook
Lol ya
Because recent firmware updates have critical bugs. Since v38?
I know right 🤣
This video helps me everytime, I run into some mic or various tech issues, while using SteamVR.
YES, I was asking a meta attention bc my headset weren’t loading to my headset. Then she told me to factory reset my headset. She told me how. I did it wrong and she sent me this video. Thank you jasmine
A tutorial is fine, but you should not release updates with critical problems in the first place, and if you do, you should make the function to revert to a previous version. Many people are encountering critical problems with every update these days. The official forums are full of bug reports. It's funny to see support telling us to do factory reset every time something goes wrong. Initialization is something that should be done in very exceptional cases, and it's abnormal to have to do it over and over again. There are many games that aren't supporting cloud backup.
I agree
Yeah literally, I was just trying to change a payment method and it asked me to create a meta account when I dont even know my email or oculus password, have to factory reset the oculus and lose hundreds of dollars worth of games, just because I couldn't add a payment method.
That’s what I’m saying
@@Oaken641 huh? I just did a factory reset all my games were still there and my data was saved.
@@danielwilliams8147 You have cloud save enabled
This is only needed because meta has yet to make it so you can change your unlock pattern
Honestly wtf is the pattern? We always have to reset after every time we want to play
Same
Still no changes…
When you wanna troll your friends:
lol yea I was thinking that
It’s really stupid how they don’t really have a definite list of non cloud supported apps. Vader immortal is one, I don’t want to loose all my progress, I got to all the highest levels on training on all three episodes, all to forget my login password and having to reset and do it all over again. Don’t factory reset unless it’s the absolute last thing you have to do.
It does have a chapter select though, and I think when you start the game, it starts the last chapter over.
@@Cubedex679 No, I’m talking about the Jedi training section, I got to the highest level on all the episodes, and got all the gloves, sabers, etc. All was wasted when I forgot my password and reset, it was so annoying to get back to where I was before
Use sidequest to back up your stuff
@@scrabble567 Good point
hey can you help me out my controller is not turning on and i put new battery in and reseted it.
Hello! We definitely want to make sure you were able to complete that factory reset, so if you need any further assistance don't hesitate t let us know! We'll always be glad to hear from you! 😁
Hey when I try to get to that Meny and let go of the bottens it just disappeares
Hey there! Thank you so much for reaching out! We understand that you're having some difficulties completing the factory reset within the headset. Our goal is to get you back into VR, so we're here to help! Below we have listed some instructions on how to perform a factory reset within the mobile app instead.
To perform a factory reset using your phone:
1 Open the Meta Quest app on your phone.
2 Tap Menu then tap Devices.
3 Tap the headset connected to your phone.
4 Tap Headset Settings then tap Advanced Settings.
5 Tap Factory Reset and then Reset.
Please let us know if this worked out for you! Looking forward to your response!
Hey! Just checking in to see if you still needed some assistance with the factory reset? Please let us know if there is anything we can do for you!
Hello, so when I get on my Quest 2 VR, it says something like ".facebook.wearable.system keeps stopping". Then the VR just restarts over and over. May you please assist me on this?
it keeps saying "NO COMMAND"
R.I.P original quest 2. Meta quest took over.
ong i hate it
Meta sucks! Can't link the stupid app and my quest even when using the code. So sick of getting the notification when I turn the quest on to set up meta account. It never works.
@@marcusvonmaximus8071do you have cloud backup you need so you won’t loose data
Thank you for posting this! My account was all messed up and it would not show me my apps or let’s my play the games. This was really helpful!
Does it get rid of your apps and games?
@@BlobGorillaTagye but just log back into ur account and redownload thrm
@@WILL-BTW34 i dont know my password like what tf
Thanks for the video! Handing over the Quest 2 to my son when I get my Quest 3 😊
I'm handing mine to my nephew. He better not break it...
I love watching these tutorials even though I don't have a Meta Quest 2.
Also the app is called Oculus not Meta Quest.
Same im waiting for my birthday for mine
Imagine not having a meta quest. (JK) It’s an amazing experience
No, Mark "The Lizard" Zuckerberg changed the name because he is making something called "The Metaverse" which the name is kinda cringe
@@UnlikeFlyer No, the app is still called Oculus.
@@walterwhite5453 when is your birthday
That sounds great! Our team will be awaiting your response!
Meta support is so horrible. I opened a quest account. Bought a few games. They said i have to upload an id card because they need to verify who i am. What game system does that? When i tried to reach them to verify over the phone you can't. I tjink there all in India. So they have just up and closed three tickets without any help with my account and now i wasted money on the hames. What kinda crap is this?
Maybe just verify your identity? You can also verify with credit or debit card.
@basically_ar. I tried to, they wouldn't speak to me.
@basically_ar. Ironically, I now use my kid's account. It's insane.
Fact
@@basically_ar.a video game headset doesn’t need to have your license in order to play it. If you think that’s not a big breach of privacy you’re just a sheep
My VR headset got into a big problem last year, systemutilities would not work, but thanks to meta, you helped me!
We're glad to hear that! We are always eager to help. 🤗 We hope to see you in VR!
@@MetaQuestVRIf i Factory reset my account will I have to buy all my games back or will I just have to reinstall them?
Thanks for this tutorial, my games would not load and this helped alot!
This video helped me, Yesterday my friend broke my vr making my character EXTREMLY tall and not able to play anything
THANK YOU META
I have just recently got a problem with my oculus not allowing me download or update any games and now they make a video like this to help
How do I fix it can u help
Ya mine won't access my account for the second time. I'm already tired of reset and redownload
It works and then my dad yelled at me and said it was a bad thing now we got to do the thing all over again thank you for the video
Every time I press the volume button and power button at the same time, the oculus just turns back on
Same
Same
Thank you, I had recently bought one from another user online, and they still had their account as admin
Would it not let you make another account?
@@Bhadly406 I wasnt able to.
Good to know that for some games cloud saving exists...but it would be also good to know which games supports that and what will be saved.........😐
exactly, I missed all my data from Beat Saber and FNAF Help Wanted because I had to reset from fabric because of Quest's bugs ;-;
That's why I don't download anything to this headset
Thank you so much for this it fixed lots of issues like a controller drift
It does????
You could’ve just recalibrated it instead of RESETTING THE WHOLE HEADSET
hhhh the "mEtA qUeSt" is such a bad name 😭😭😭
Thank you so much this helped alot. Every other video was confusing.
Whenever i let go of the two buttons it just gets rid of the screen and boots up the quest
Ok so when you are holding the power and volume down and when the screen pops up let go of the power and it will start moving the highlighter then let go of volume and you can navigate
@@cjayy101 i wish these tutorials would include that :/ i sold my quest2 with all my info on it still because I couldn’t figure out how to navigate that menu
@@xeric1953 I feel that
I’m trying to log into a new account but my oculus is stuck on the verify your 13 by October 8 screen how do I get into the account that I want to be in?
Same bro
Question: If you factory reset your Quest 2 will it delete the account on the phone as well?
Hey @MikeTheFirst! We see that you are wondering about your account being deleted when you factory reset. We know how important it is to know all the details before doing a reset and we want to let you know that your account will not be deleted. Only the information on the device will be wiped, but all your apps and progress are saved to your account. When you do pull up the device again and after you sign back in, you will have to download your apps again. We hope this has answered your question! 🙂
I’m gonna try this, for the past 6 months now my wifi on the headset has been horrible, but it’s just on the headset, every other device is fine. i’ll keep you updated in the replies.
Hey there, GTMO Badboy! We definitely want for you to enjoy your time in VR, and that is hard to do with spotty wifi connectivity! We would be happy to troubleshoot this with you if you can reach out to our support team here: www.meta.com/help/support/
Thank you so much meta for releasing this video it helped me ALOT! 😃
Bro why would you release a game that makes you literally delete every single thing on the game whenever there’s problem. Dude I’ve always wanted a vr and now me seeing that i have to do this to fix ONE singular problem is just insane to me
Ohhh thanks a lot. I need my button also for bad habits too🤣🤣🤣
Customer service is a joke! I’ve spent Thousands on these for the family and can’t use them. Says contact customer service but I can’t get logged in! What a joke
who else is selling their quest 2 for the quest 3
Can we know hot to log in to quest 3 after reset??? 11/29/23
I just reset my oculus and im BEGGING i dont regret it, when i discovered vr it became my dream to have one and now im selling it😢
So, what did you do?
Short and clean video. Thanks!
…did they forget they already made this video?
I like that I can reset my headset now but why are they filming this at 2am in the morning, like what (if you want to see the time they are filming it you can see it on the phone)
Hi there, @Itsyoboysky! It normally turns off because we are not doing the steps correctly. You can also check this video, as it may be more explicit about the steps - ua-cam.com/video/yukj_T3-oqQ/v-deo.html.
If you still experience this, please contact our Support Team via Live Chat or Schedule a call so they can check this out with you, metaque.st/Support! 😄
Ok
@@dulope they weren't talking to you 💀
I was not talking to you noob
@@dulope bro really called me a noob 💀💀 are you 8? Also it's a public comment section I can reply to you
If I do this on admin account will I’d delete all other accounts? Thanks
It says no command??
You could just fix the issues that causes the majority of people to do this is the first place but whatever
It doesnt stay on the screen no matter how hard i try 😭
Stop messing up updates and we wouldn't have to reset
My quest 2 keeps on restarting and between restarting it shows ''system utilities has stopped working'' and other things has stopped working but when I click app info or close it just powers off and does it again. I have tried powering it off it by holding the power and volume down button, but it only worked once, and it deleted my stuff in the setting so i had to reset it again but this time it won't go back. What do I do?!?
How do I get my stuff back?
That's what I wanna know
How to get my stuff back
Its still an your account, you can re download it after the factory reset.
Thank you so much for this so I could play on my headset again🎉🎉❤❤😊😊
Thanks so much my headset kept turning every direction automatically and really laggy and it worked
That's great to hear, AppleRexy! 😁
If you need anything else in the future, you can reach our lovely Support Team at metaque.st/Support. Happy gaming! 😊
@@MetaQuestVR Okay
wow thanks! luckily my volume up button doesn't work!!! great thinking
Hello. Please reach out to us directly so we can look into this: www.meta.com/help/support/
“Won’t remove content you purchased from your quest account” continues to delete all of my games that I spent money on
We cant get them back?
Hey @FinesseBeatz! We understand you have questions about your games and apps when doing a factory reset. We want to help clear things up. Your games, apps, and progress are tied to your Meta account and not the headset. When you do a factory reset it clears everything off the headset but you will be able to see on your mobile app that everything is still there. All you would need to do after you reset your device is to download them back to the headset. If you ever have any issues with this feel free to reach out to us through a private chat or through support ticket. To connect via private chat just do the following:
Please select our name to get to our profile page, or click here: metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
For a support ticket just click here: metaque.st/Support and follow the prompts. You will then be connected to one of our specialist who will be able to go over everything with you.
We hope this has helped clear some things up.
So if I factory reset the oculus can a reconnect it to the app and continue where I left of?
Hey Sarah!
Factory reset basically sets your headset to its day one settings. You'll have to go through the set up again and redownload your games, but you don't lose anything from the account itself. Cloud back up should automatically be activated, but it's always a good idea to double check and make sure it actually is on before performing that factory reset. The cloud back up is cool because it keeps you from losing your saves!
Haven't used my quest 2 in over a year because I couldn't work out how to do this in the settings 😂 now I know why
Hey David! 👋
We're glad the video helped you out! If by any chance you come across any issues in the future don't hesitate in contacting our awesome Support team through this link: metaque.st/Support
Happy gaming and welcome back to the Metaverse! Cheers! 😀
@@MetaQuestVR can I still reuse a download code that I used if my vr headset factory resets?
Hey Plorybox! We understand your wanting to know more about the factory reset as it pertains to redeeming codes. No worries, we will make sure to get you pointed in the right direction. If you have already used the code on your headset and it has been redeemed, the game will automatically be in your library. All you would need to do is download the app again. If you have not redeemed the code, then yes you would see be able to use it on the device once your headset is back up and you are signed back in. We hope this has answered your question. Let us know if you need anything else.
@@MetaQuestVR actually nevermind, it actually just installs the gaame. Thanks!
Hey! We see that you were having problems with doing a factory reset on your device. We want to know if you were able to do the reset and get your device up and running. If you are still having issues you can reach out to us and we will help you through the process. Just go to the link provided and follow the prompts. You will then be connected with one of our specialists who will be able to assist you. Here is the link to get you started: metaque.st/Support
Hey its me the one who had trouble with the oculus code and black screen today also im kairan if u didnt know thx alot for the help
Okay but what if it says “no command” on the headset and you don’t want to fully factory reset it but you have to, BUT THERES NO RESTART SYSTEM ON THE APP 😭
Hey there! We couldn't help but notice that you are experiencing some issues when trying to perform a Factory Reset. Thank you for bringing this to our attention! It's important that the process of performing a Factory Reset be relatively simple for our users. We see why you have a concern here and we're happy to help out! The most common reasons why a user may end up with the "No Command" error are:
1. If the customer held the Volume Up button instead of the Volume Down button when trying to initiate a Factory Reset.
2. If the headset was powered ON instead of OFF while trying to initiate a Factory Reset.
If your screen is stuck on the no command screen, please press and hold the power button for about 10-15 seconds or until the headset is forced off. Then, follow the normal steps to perform a Factory Reset ensuring that the headset is OFF before attempting the steps and the correct VOLUME DOWN button is held. If you need further assistance, please don't hesitate to reach back out to us at any time. We are always happy to help! 🙂
@@MetaQuestVR thanks!! It worked but I started to wonder, what would cause the headset to teleport you when you turn your head every second? And is there a way to factory reset without the data wipe? Please give feedback, I need help:(
Yay! We're glad that we were able to help you out with that Factory Reset. As for the teleporting issue, this can be caused by a number of factors, such as: Wi-Fi connectivity issues and varying issues within games, to name a few. Although, performing a quick Factory Reset should take care of this issue completely! Doing a Factory Reset does completely wipe the data from your headset, but you can ensure that your Cloud Backup is enabled and this allows you to easily pick up where you left off in a game when you choose to reset your device. To turn Cloud Backup on or off:
1. Put on your headset, then hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel.
2. Select Settings.
3. Select System, then select Backup.
4. Select the toggle next to Cloud backup to turn cloud backup on or off.
Let us know if we can help you out with anything else!
I had to factory reset my cousin's headset because he somehow got that pattern lock on there, even thou non of us ever put it on there at all, i couldn't get it fixed, i even try the "forgot password" thing and it wont let me reset it. So i had no choice but to reset his headset
Idk what to do.. the menu pops up but if i let go of the buttons the menu goes away and the headset turns on instead. How can I choose options?
Hi! We see you are having issues with your headset not being able to perform a Factory Reset. This is not the experience we want you to have. We want to make sure you are getting the help you deserve, which is why we are inviting you to get connected with one of our spectacular agents! You can get connected through either submitting a ticket, getting on a live chat and even scheduling a call.
You can do the following with the link: metaque.st/Support
Hey meta i have a question when i do the power button and volume button at the same time it says no command
It didn’t work it says update at April 15th and it’s already passed that but it still shows “update your vr headset” and it do t work when I try to update it I don’t know how to do it I need a video on how to do it
I got a quest too from my birthday and the account from the raffle my parents got the quest from is still stuck on there and we tried to get it off of and now I'm trying to do it myself I try to factory reset but it says no commands what do I do
Thank god now I can fix my vr headset
So this is where howtobasic gets his voice actors
Finally now I can return this to Best Buy
Thanks, i forgot my password to my account 3-4 years ago this helps
Thanks meta for this tutorial. Not to be rude but it is kind of annoying to have to do this every time we forget our unlock patterns, please add the ability to reset your pattern using a password or something, as it was annoying having to install cx file explorer and lemonloader to mod bonelab.
Hi meta thanks for this tutorial I am gonna return my quest 2 and get the quest 3
My Vr doesn't turn on even when I hold power and volume down button simultaneously
Hi Blacklight! We're sorry to hear about your situation. 😔 We would love to take a deeper look, so why don't you reach out to our Support team? You can find us here: www.meta.com/help/support/
I'm trying to do this with the app cuz the button option doesn't work but it's asking me to verify an unlock pattern and I have no idea what that is! I have the 3 now and I want to reset this and it won't let me 😢
For anyone coming back to this video for help, it doesn't seem to work if the device is plugged in. It just wouldn't stop booting the OS before I could select anything, once I unplugged it everything was fine.
I have to do this every time I hook up my PC. Completely bugs my oculus and deletes everything. The only way to fix it is to reset
Thank you so much there was a problem that wasn’t on your website so I did this :)
We're happy we could help! 😊 Make sure to let us know if you have any questions.
@@MetaQuestVRhi meta
@@MetaQuestVR Meta I have a question. I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
@@MetaQuestVR my headset is boot looping anyway to fix it?
@@Linkzz-sub factory reset it because same is happening to me rn and i need a updated version of this video
This doesn’t work. Every tome i hold the power and volume down buttons it just opens up the option to restart or shut down the headset. In addition i am resetting them because it wants me to enter a 8 dot puzzle which i never had in the first place.
I got bonelab and now i need to play all the game again its actually pretty fun, but its annoying bc i had everything
who else selling theirs because they used it like 5 times?
It says no command, what do I do?
I learned from experience it's the volume down not up
Tip... please clearly say "Start by turning OFF your headset" rather than Start by turning "AH" your headset.
So you’re saying if I have gorilla tag it deletes all my stuff that I’ve spent on that game
Hey there! While we know a factory reset can be scary due to losing possible in-app purchases, do reach out to us at www.meta.com/help/support/ prior to completing this action. We'd love to exhaust other options with your device before having to wipe the device of any progress you have made thus far!
hey meta, you might not see this, but how do I retrieve games from a recently factory resseted quest 2? i read the forums but none of the solutions worked, Ive logged into the meta quest app and paired it and still no games back in the library. please if you see this help me I'm in a bit of a pickle
Hello @ItzzzEthan and thank you for letting us know about this.
In order to access all your games after Factory Resetting your device, you just have to log in to the same account when pairing the headset to your mobile App. You can check all about this here: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-apps-and-features/troubleshoot-pairing-oculus-app-quest-2/
Also, in case you had Cloud Backup turned on, your in-game progress was also saved and will be available to you. You can look here, for further information: www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/ - However, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page on your profile while logged in to our website at secure.oculus.com/my/cloud-backup/
We truly hope this has helped. If it doesn't, please do not hesitate to reach out to our team, so we can look into helping you sort this out. Using our website, you can reach us directly via chat, email, or request a callback. All of it is right here: store.facebook.com/help/support/- looking forward to it!
Hey Meta, i was just wondering why my headset is stuck on the loading screen?
Hey there! We understand that your headset is stuck on the loading screen. We know how this can affect your VR experience, and we would love to jump in and help you with it. Please try performing a reboot on the headset by holding down the power and volume down button for at least 10 seconds, or until the boot screen loads on the headset. Next, use the volume button to scroll to the boot device and select it using the power button. If the reboot doesn't fix your issue, please try factory resetting by holding down the power and volume down buttons for at least 10 seconds, or until the boot screen loads on the headset. Next, use the volume buttons to scroll to Factory Reset and select it using the power button. If neither one of those options works for you, please contact us here: www.meta.com/help/support/ so we can further look into this for you. We hope you find this helpful!
@@MetaQuestVR thank you.
@@MetaQuestVR if i commence with the factory reset, will i get a refund from the games and apps I've bought? And will i lose all my progress from the games?
Those are great questions! You're more than welcome to get a refund for a game. Just make sure you follow our refund policy here: www.meta.com/help/quest/articles/orders-and-purchases/returns/refunds-for-games-apps/. As far as the progress of your games, you can cloud backup them before doing a factory reset. Here is a little bit more information about that: www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/. We hope you find this helpful!
@@MetaQuestVR thank you.
do you hold volume + and - or just -
Thanks did it from the app very easy
the only reason i have to do this is because meta randomly one day when i went on my vr said i had to input a password that i never set and no way to change it😢
What the hell meta. I’ve bought the quest 2 2 months ago and kept it perfectly, yet I encountered so many issues and now my headset doesn’t even work, as it says “tracking problem”. I’ve lost all degree of view and I’ll probably have to replace my product. I think it’s kind of unacceptable that a costumer pays well for a product and has this much problems
You have to hold the power button and volume down button at the same time (do not!!! hold the power button and volume up button at the same because if you do this it will power off forever😢)
Take a shot for every time she says "factory reset"
It’s not working when i press the buttons, it just goes to the screen that says “Restart Or Power Off” or just the volume. i press them both at the same time but it just doesn’t work
Hey there, Aubreigh Adams! We know how many issues a factory reset can resolve, so we want to make sure that you're able to perform one properly! There are actually two ways that they can be reset, through the headset and through the mobile application. If the headset steps are giving you troubles, let's try resetting through the mobile device, instead! Before doing the factory reset, make sure you enable cloud backup, if it is not already. Also, please feel free to review our article here for more details as it has the cloud backup information and reset steps: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-headsets-and-accessories/troubleshooting-factory-reset-quest/
To perform a factory reset using your phone:
1. Open the Meta Quest app on your phone.
2. Tap Menu then tap Devices.
3. Tap the headset connected to your phone.
4. Tap Headset Settings then tap Advanced Settings.
5. Tap Factory Reset and then Reset.
We hope this information helps! If you experience any further issues, please feel free to let us know here or reach out to our support team directly on our website for further assistance! www.meta.com/help/support/
Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!
Ok so i just factory reset my headset right, and im trying to connect the headset to the mobile app but it wont connect bwcuase it thinka it has already been connected and now tha its factory reset i cant access the device settings on the app PLS HELPPP I NEED IT
Hey Benorax7, thank you for reporting this situation, go ahead and contact our Support Team in the following link: www.meta.com/help/support/.
We will help you out getting your headset up and running again as soon as you contact us!
WAIT WOW NO WAY, I’m having the same problem as you bro!!!!!
@@technis9340 i fixed the problem so i can help you so basically you need to downlaod something called the meta quest developer hub and then connect your headset in the my devices tab after you do that go through the instructions and your headset should be good (you keep all your apps btw) (and you need to do this on a laptop or pc) (one time only)
Thanks for the help now I fixed it
We're happy to hear the instructions were helpful! 😌 Please let us know if you have any other questions.
@@MetaQuestVRI did both volume buttons at the same time and it won’t turn on
@@MetaQuestVRbe more specific with which one and help me
Great. after an update my headset bricked and the reset made it so much worse. Support basically told me to screw off and buy a quest 3, which I don't think is worth the price. Not really expecting a reply here but support was no help. I am in an infinite boot loop. any suggestions?
When I did it it says no command with a robot, what does this mean, please help.
Hey there! 👋 We know seeing this appear on the screen can be confusing, but no worries, we're happy to explain! If a robot appears with the words no command, this means the factory reset was incorrectly performed. To help work past this, we will want to attempt to complete the factory reset once more. This time around, let's be sure the headset is powered off and not hold the volume up button instead of the volume down button. Of course, if you need any further help with the device, please reach out to our support team at www.meta.com/help/support/. We'd love to take a further look into your device! 🕵️
@@MetaQuestVR Thank you i ended up being able to factory reset it
Awesome, we love to hear it! 🙌 If any issues continue, do let our support team know! We want to make sure you're all set!
What happens if it’s asking for a 5 digit code that never gets sent to my email but on my oculus it gives me a 8 digit code? I can’t access my account no more bc it keeps asking me for a 5 digit code that never gets sent to my email (even when I try to reset my password I don’t get any emails?? ) I don’t want to start over 😩
Hey V B! We're sorry to hear this is happening, in this case so we can help you out getting back to your account please reach out to our support team here store.facebook.com/help/support/ 😇
I did not know this would reset literally everything my blade and sorcery wouldn't load and it told me to do this. Little disappointed all of my progress on every single game I have has been delete and i now have to re install all of them
Bro this doesn’t even work what if your you can’t get to your account and you need to do a factory reset in the oculus?
Hey I got problem I just erased my whole data and I can’t remember what my email is but idk how but please help me
Hi there! Thank you for reaching out to us today. We want to make sure you can get back into your account with no issues and that you can keep enjoying your device to it's fullest potential. With that being said, you can check your old receipts that should have been emailed to you in order to find out which email your account is under. If you are having any further troubles, please feel free to reach back out to our support team at any time by going here: www.meta.com/help/support/.
We hope you have a wonderful rest of your day! 😊
@@MetaQuestVRok I need explain so I made some stupidest mistakes ever when I go my phone I forgot my passcode on my phone and my phone data got all erased. And I go download my meta quest app because I have that when is my birthday (even of my 28/09/10) and I can’t even remember my email and password too and I’m starting too worrying and I need call you from help
Hi again! 👋🏻 No worries we completely understand, happens to all of us...
As mentioned previously, we suggest reaching out to our Support team, as we will need to ask you some personal information. So feel free to click here: www.meta.com/help/support/
Let's get you back into VR! 😁
My headset keeps saying that shellenv has stopped working and when I close the app it just pops up again! It started when I downloaded a virtual environment that was available and it was not downloaded of of side quest. I can’t go on any of my games or apps and I don’t really want to factory reset as that will remove all my date. Is there anything I could do?
Pov u have a slight problem so u have to reset ur headset for the 30th time
ok but like, I’m still stuck on the slide where you need to take the tabs out of the controllers, although ive already taken them out :/
Hey there. We can definitely understand how concerning it would be to get stuck on the setup like that, and we'd be glad to help out! Please reach out to us through the Meta Store Support website and we'll gladly do everything we can to help get this resolved for you. metaque.st/Support 🙂
The part on phone for me it doesn’t let me click device settings and I don’t understand why
My friend has a problem he accidentally factory reset his vr and it’s asking him to take out the things from the controller but he’s already had it for a while and we don’t know what to do. Can you help?
Hey there shrek! When that happens, you just have to pair the controllers again to the Quest: if you go to Menu - Devices in the Meta Quest app, and then Headset Settings - Controllers, you can pair the controllers back to the headset: it should work after that! If you're still having trouble, don't be shy to contact our wonderful support team at meta.com/help/support/quest/, we'll be glad to give you a hand! 🤗
When I factory resetted I went on to my ocolus, there was a code but not a blue arrow. Usually there’s a blue arrow to choose language, WiFi and other options to start using your ocolus. Please help
Hey there! We want to make sure you're able to get your headset back up and running after the recent factory reset! Can you let us know how many digits are in the code that you see? This will determine the next steps that you'll need to do. We look forward to hearing back from you!
Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know the amount of digits in the code that you're seeing. We are happy to continue helping however we can!