Sorry in advance for the lack of close up. I am notorious for not editing and only doing 1, maybe 2 takes but here I wish that I had provided more for you guys. Stay safe and have fun!
@@JohnSmith-yr6je I just slide the metal connectors into each other. Nothing fancy at all. I wanted to be able to disconnect quickly and easily if I needed to.
Just wanted to report back, after watching your video I decided to try one more time to fix my Masterbuilt. My wife thought I was a fool spending so much time trying to get a brand-new product to work. It took me a longtime but I am very happy to report its working! I tested it three days in a row before I entertained 20 friends for hamburgers. I was still freaking out and just praying it would work. All went well! So at this time I m very happy with my grill.Stay tuned>……………Jimmy
I appreciate you putting it out my man. Bro I’ve had four switches replaced in one year. Three on the grill door and the same one you did. They need to use better material and these things aren’t heat resistant.
It honestly doesn't make any sense. They literally had imo a groundbreaking invention and went cheap on that. I had issues with the door as well but I just left that as is and use my phone to control temp. Back when it happened to me they were trying to make it seem as if this wasn't very common and not a design flaw smh
@@dsquebackyardbbq217 I feel ripped off getting a 560 when it first came out. They need to upgrade the mods they made to everyone and make it right. I love the concept. Not the quality.
@@OutdoorsWithGeoff SAME! I love watching peoples creativity with their mods etc, but when I buy something I want it to do everything that it is supposed to do with no tinkering because I am not that guy. I got excited about Char-Griller's version until I heard that parts were melting. It's sad that you can't get 1st Gen products without a lot of issues.
Fan stopped working on my 1050 series. masterbuilt customer care sucks ASS. their warranty sucks ass too, as they won't send anyone to fix or replace parts. I got a couple handfuls of cooks in and that's all. fuck masterbuilt, I'll never buy another one of their cheap chinese made products ever again.
Yeah thats a bummer 😕. I tried calling them for a 440e and was directed to a website. Sometimes you just want to speak to a person you know... Hope you were able to get it together somehow.
All you have to do for 20 dollars is order a new wire kit. And the safety switch has 2 screws at the top and you don’t have to take all those other ones out and fish it to the bottom. 2 screws.
Thank you so much, 1st time putting the grill on this summer here in Maine, 4th of July and fan didn't kick in, was the switch for that spot where you put the charcoal like you said... you saved the day thanks 😅
I'm glad I have my Weber next to this POS! It stopped working after 6 cooks and I had to transfer all meat to my 20-year-old reliable Weber. Master Built is crap!
Yeah it was a good concept. They just should have executed the small details better. By small, I mean all of the electronics 😆 But seriously, I loved it when it worked. I just got tired of figuring out how to patch it up and so I let it go after a while.
Great video. Thx. My problem: fan stops at about 300 degrees. Won’t restart until next usage. No customer support. 4 months old!! Any work around thoughts?
So sorry Durbin. I didn't see this until now. If you can get your hands on another control panel that may help. Just a guess though. I really am disappointed with the lack of customer support for this. You should be able to reach any company by phone imo. I know it's been 2 months. Did you get it worked out?
My guess is that you will need to replace the temp probe wires(s). I had a similar issue with that vertical charcoal smoker that I reviewed for MB on this channel. Easy to do, but annoying. Contact them right away with your receipt and see if you can get one for free. If you've had it a while and no longer qualify you could try attaching your own set up like a guru or whatever to the fan bypassing the control board and temp probe. I've heard of folks doing that and haven't success. Good luck. Let us know what you ended up doing.
@D's Que Backyard BBQ I only used it once to get the chemicals out of it, and I couldn't even get it to 400 degrees. So do you think my temp probe wire is defective??
@plewin20 same thing happened to me with the vertical. I would start a claim with them and let them know. My guess is that temp probe isn't reading correctly but the good news is as long as they send you the part for free it shouldn't be too difficult to swap out.
im stuck as my brand new unit wont turn on. only the main lid switch triggers the beep and "open" message but hopper and ash box can be open but there is no beep or "open" message, even if i manually close those 2 circuits the fan still wont come on. Im at a loss as i cant find anybody with my situation, my switches arent stuck they just arent working at all and not triggering any open messages. I cant get the fan on at all and will now have to rent a truck again and pay someone to help me return it if i cant get it running.
I broke the whole thing down since I was put of warranty anyway. I took off the fan, the switches and the face along with the wires connecting the temp probe. Come to find out the culprit was the last switch that I hadn't removed. I just bent them together and left them off. Good luck with this though. You hate to have to lug that thing all the way back to the store
Unfortunately not many. I do know that they use the same type of control panels for a couple different cookers. If you aren't able to get a part from them due to "supply chain" shortages then maybe find someone with a broken vertical charcoal unit or something. I interchanged the 2 when I play around with their vertical charcoal unit before I made a video saying I hated it lol. Other than that I didn't really dig around in it. I hope someone sees this and can lend a bit of advice for you!
Yes. But the connection points (the two ends of the wires) will need to touch in order for it to work. Some folks are talking about after market but better switches. I haven't done that but it may not be a bad thing to look into since you would still have the safety feature of the switch.
Nice…. Look at my Bro he is a master of grills lol! Seriously you figuring out the issue of the fan then overriding the safety switch to get it to function bravo! 👍🏾 also good job letting folks know when you decide to do certain mods you can most likely void your manufacture warranty!
Ha! More like suckered for grills lol I see a new one and act like a kid in a candy store. And yeah you are right bro, fire extinguisher is a smart idea. Especially if you plan to do a not so smart thing like override safety protocol.
Thanks for stopping by! The thing is with MB, is just own up to the issue and say "our bad". Still one of my favorite cookers. I just wish a little more testing had been done. I am not the mod/tinkering type. I just want it to work lol
That's good to hear! I'm hearing that a couple folks upgraded their materials with higher quality ones but I never tried. This worked well for me even though you do get the safety aspect of the "kill switch".
Great job my brother, better late than not at all, this video is definitely going into the archives for future reference, would you consider it safe to spray that switch with citrus safe cleaner? I’ve used it on the Kong to unstick the top vents of the tar like substance that builds up, of course this being an electrical part, there’s my concern. Hoping you through something out there educational for the 4th!!!!!✌🏾
Hey my brother! Good to hear from you! I'll be completely honest and say that I am not sure if that would help or hurt because the thing wasn't filthy so I don't really know what the root cause is. I just know it is the problem. If you are concerned about sparks, I wasn't worried about messing with that override set up in the rain. Keep in mind that I have a beat up concrete patio so I am willing to risk a little more than the average person within reason. Those lights! It gets DARK back there and we have raccoons etc so they were a must have for me before I got that pup. I kept saying that I was going to tack them up the right way but when I get out there I am like... he. Lol thanks bro. What are you cooking and what are you using for the 4th?
Lol I have a raccoon issue too, he came out of my cooking shed last summer around 4 am while doing a cook, I fell asleep and when I woke he was looking at me from the door, been carrying a pistol on those early morning cooks ever since lol I still appreciate you addressing this issue cause it seems other owners have experienced it, keeping the 4th simple wanna try those compart duroc spare ribs and a creek stone farms prime brisket my first🤞
The plan is to use the Oklahoma Joe for the brisket hot n fast and Masterbuilt for the ribs maybe throw in a spatchcock chicken with white sauce, if it rains the brisket is going on the Gateway
@@bjsbackyardbuckeyebbq5820 You see that is the best way to stay safe from those things!! 2 things, I get you with switching over to the drum for the rain, nothing like slinging sticks in the water. 2nd I have to go research duroc ribs now. That is a new term for me. All in all that sounds like a good time. Great food.
I feel you. It's love or hate mostly. I think I'm the rare breed of being mixed bag. I love the concept. But the execution is off with this. Let me know if you replaced it and whether you like that or not.
Just FYI, the company sent me a new switch and fan and all new wiring. It worked at first, then I had 15 people over for a cookout. I was bragging to my buddies about how cool it was. I started it, we went inside to drink so beers, I looked at my app and the temperature wasn’t going up like it should. I went out and the fan stopped. I did my best to get it working, 45 minutes later I am sweating my a&$ off, my wife is pissed.Finished cooking inside. I feel like a fool for spending $400.00+ but I thought it would be so cool
@@jamesbryan2396 see I had a similar situation where I was cooking (or supposed to be) for a graduation party for my buddy's son. I had a couple of things to do so I wanted the ease of letting to long cook stuff run on its own. I am so glad I started early... and had 20 other smokers to choose from or it could have gotten ugly. I do like this thing but if anything else breaks I'm pitching it. I'm glad that they at least tried to make up for failures and send you new guts.. even if it was crappy. Maybe with CharGriller doing so well they may tweak their design
Lol I wanted to keep that new grill feeling as long as possible. I did the same with my oklahoma Joe's. It may have been a combo of weather and heat because it came off really easily when I decided to remove them after I had to do this workaround to get it working.
Hey Brother D! I had no idea You bought one of these back when and I also had no idea you have an electrical background. Awesome Bro!........a stupid safety switch can't stop You for making Que! 👍 When these Pits came out I was really excited about the technology, but I've been hesitant to purchase because of the quality and excessive fuel consumption of these pits. Really cool to see You put out a vid...even if it's a year old. LOL. 😁 Man you have been busy haven't you? 😁 Let me know how the Humphrey's burns in that Hog. Metal On My Brother! \🔥/
Yes sir! I was super excited about it and had to pull the trigger. Heck for the right sale I would get the big one still, but the little details are certainly lacking with this. You can definitely get better fuel consumption from ivs and a finely tuned minion on a bullet but I will admit this thing comes in clutch when you have a lot going on. I remember previously that you liked the Weber charcoal a lot, is Humphreys better? Is there a difference in taste and burn? I probably have a good 8 or more vids that I never posted smh. As long as I have a way to contact you guys and my favorite content makers that I don't have contact info with keep making vids I'm good lol Really good to talk to you brother! I look forward to your next project! Metal on fam!
Hey D! I like the taste the Humphrey's gives. Even when searing at high heat the meat takes on a hint of smokey flavor. I'll smoke low n slow with it and not add any smoke wood, and I'm pleased with the flavor and smell, but that's me not needing it overly smokey. Let me know your thoughts on it. 👍 Have a good holiday My Brother! \🔥/
Sorry in advance for the lack of close up. I am notorious for not editing and only doing 1, maybe 2 takes but here I wish that I had provided more for you guys. Stay safe and have fun!
How did you connect the two wires? @5:44
@@JohnSmith-yr6je I just slide the metal connectors into each other. Nothing fancy at all. I wanted to be able to disconnect quickly and easily if I needed to.
Mine has never worked except intermittently & the customer service & warranty have been pretty lame
Yeah the customer service is terrible. They know the product is hit or miss. They should be ready to assist for this.
Just wanted to report back, after watching your video I decided to try one more time to fix my Masterbuilt. My wife thought I was a fool spending so much time trying to get a brand-new product to work. It took me a longtime but I am very happy to report its working! I tested it three days in a row before I entertained 20 friends for hamburgers. I was still freaking out and just praying it would work. All went well! So at this time I m very happy with my grill.Stay tuned>……………Jimmy
That's great news, Jimmy! Nothing overcoming an obstacle. I'm so happy for you and thank you for doubling back to share that!
How did you connect the two wires? @5:44
I appreciate you putting it out my man. Bro I’ve had four switches replaced in one year. Three on the grill door and the same one you did. They need to use better material and these things aren’t heat resistant.
It honestly doesn't make any sense. They literally had imo a groundbreaking invention and went cheap on that. I had issues with the door as well but I just left that as is and use my phone to control temp. Back when it happened to me they were trying to make it seem as if this wasn't very common and not a design flaw smh
@@dsquebackyardbbq217 I feel ripped off getting a 560 when it first came out. They need to upgrade the mods they made to everyone and make it right. I love the concept. Not the quality.
@@OutdoorsWithGeoff SAME! I love watching peoples creativity with their mods etc, but when I buy something I want it to do everything that it is supposed to do with no tinkering because I am not that guy. I got excited about Char-Griller's version until I heard that parts were melting. It's sad that you can't get 1st Gen products without a lot of issues.
Remove all 3 switches replace one with a toggle
How did you connect the two wires? @5:44
Fan stopped working on my 1050 series. masterbuilt customer care sucks ASS. their warranty sucks ass too, as they won't send anyone to fix or replace parts. I got a couple handfuls of cooks in and that's all. fuck masterbuilt, I'll never buy another one of their cheap chinese made products ever again.
Yeah thats a bummer 😕. I tried calling them for a 440e and was directed to a website. Sometimes you just want to speak to a person you know... Hope you were able to get it together somehow.
Pretty much same with my 560 , bad customer service & warranty
Just order new switch that's what I did
I had mine for less than two weeks and the damned fan doesnt work and you cant even order them now let alone get it warrantied.
Man I'm sorry to hear that. It is a neat invention but they could have used some better parts imo. What happens when yours fails?
All you have to do for 20 dollars is order a new wire kit. And the safety switch has 2 screws at the top and you don’t have to take all those other ones out and fish it to the bottom. 2 screws.
It’s online?
Thanks for sharing my friend!
How can you order the kit?
Thank you so much, 1st time putting the grill on this summer here in Maine, 4th of July and fan didn't kick in, was the switch for that spot where you put the charcoal like you said... you saved the day thanks 😅
Glad it helped! 😀
Thanks that worked for me
I'm glad I have my Weber next to this POS! It stopped working after 6 cooks and I had to transfer all meat to my 20-year-old reliable Weber. Master Built is crap!
Yeah it was a good concept. They just should have executed the small details better. By small, I mean all of the electronics 😆 But seriously, I loved it when it worked. I just got tired of figuring out how to patch it up and so I let it go after a while.
Great video. Thx. My problem: fan stops at about 300 degrees. Won’t restart until next usage. No customer support. 4 months old!! Any work around thoughts?
So sorry Durbin. I didn't see this until now. If you can get your hands on another control panel that may help. Just a guess though. I really am disappointed with the lack of customer support for this. You should be able to reach any company by phone imo. I know it's been 2 months. Did you get it worked out?
How did you connect the two wires? @5:44
Yeah that's what I want to know.
Thank you
Thank you. I had ribs ready to go and the fan stopped. I followed your advice and am now cooking two big racks
Also SAFETY lol my bad always have a fire extinguisher on deck please and thank you.
My fan works, but my grill doesn't get no hotter than 230 degrees. I need help. I Have the 900 series.
My guess is that you will need to replace the temp probe wires(s). I had a similar issue with that vertical charcoal smoker that I reviewed for MB on this channel. Easy to do, but annoying. Contact them right away with your receipt and see if you can get one for free. If you've had it a while and no longer qualify you could try attaching your own set up like a guru or whatever to the fan bypassing the control board and temp probe. I've heard of folks doing that and haven't success. Good luck. Let us know what you ended up doing.
@D's Que Backyard BBQ I only used it once to get the chemicals out of it, and I couldn't even get it to 400 degrees. So do you think my temp probe wire is defective??
@plewin20 same thing happened to me with the vertical. I would start a claim with them and let them know. My guess is that temp probe isn't reading correctly but the good news is as long as they send you the part for free it shouldn't be too difficult to swap out.
@D's Que Backyard BBQ ok, thanks. I will reach out to them. I hope I get it in time for Memorial Day. Smh
people disassemble each switch and fill it with dielectric grease to keep any soot or grease out
im stuck as my brand new unit wont turn on. only the main lid switch triggers the beep and "open" message but hopper and ash box can be open but there is no beep or "open" message, even if i manually close those 2 circuits the fan still wont come on. Im at a loss as i cant find anybody with my situation, my switches arent stuck they just arent working at all and not triggering any open messages. I cant get the fan on at all and will now have to rent a truck again and pay someone to help me return it if i cant get it running.
I broke the whole thing down since I was put of warranty anyway. I took off the fan, the switches and the face along with the wires connecting the temp probe. Come to find out the culprit was the last switch that I hadn't removed. I just bent them together and left them off. Good luck with this though. You hate to have to lug that thing all the way back to the store
Bought one of these and the control panel stopped working around 5-6 months of owning. All connections are good still not turning on, any suggestions
Unfortunately not many. I do know that they use the same type of control panels for a couple different cookers. If you aren't able to get a part from them due to "supply chain" shortages then maybe find someone with a broken vertical charcoal unit or something. I interchanged the 2 when I play around with their vertical charcoal unit before I made a video saying I hated it lol. Other than that I didn't really dig around in it. I hope someone sees this and can lend a bit of advice for you!
D's Que Backyard BBQ - can you take out all 3 switches and have your grill still work ?
Yes. But the connection points (the two ends of the wires) will need to touch in order for it to work. Some folks are talking about after market but better switches. I haven't done that but it may not be a bad thing to look into since you would still have the safety feature of the switch.
And that backyard lighting is really nice 👏🏾
Nice…. Look at my Bro he is a master of grills lol! Seriously you figuring out the issue of the fan then overriding the safety switch to get it to function bravo! 👍🏾 also good job letting folks know when you decide to do certain mods you can most likely void your manufacture warranty!
Ha! More like suckered for grills lol I see a new one and act like a kid in a candy store. And yeah you are right bro, fire extinguisher is a smart idea. Especially if you plan to do a not so smart thing like override safety protocol.
definitely a known problem. Nicely done.
Thanks for stopping by! The thing is with MB, is just own up to the issue and say "our bad". Still one of my favorite cookers. I just wish a little more testing had been done. I am not the mod/tinkering type. I just want it to work lol
Any buddy, thx a lot for ur assiste, u have saved my weekend!
Glad you had a great weekend bbq bro!
Thank you.... This was great....stop apologizing... The video was very helpful....
I am so glad that you found it helpful. Thanks you!! I remember I was devastated when that goofy thing quit on my during a customer cook.
Let us know if you have any tips or tricks. There seems to be a lot of folks trying to keep these running. Thanks for watching!
Thanks for the override info, saved me a headache!
Glad it helped! They happen at the wrong time!!
Thanks that worked in a pinch right now
That's good to hear! I'm hearing that a couple folks upgraded their materials with higher quality ones but I never tried. This worked well for me even though you do get the safety aspect of the "kill switch".
Yep! You have to fix the ONLY grill that I actually like to cook on😂😂😂! Great tips... as always safety first!
Does that mean we are getting the bigger 1080 version???? 😅😅😅🤔😁😁😁
@@dsquebackyardbbq217 Absolutely...... NOT😒
Gotta figure out how to 🚫 you without you knowing lol
Great job my brother, better late than not at all, this video is definitely going into the archives for future reference, would you consider it safe to spray that switch with citrus safe cleaner? I’ve used it on the Kong to unstick the top vents of the tar like substance that builds up, of course this being an electrical part, there’s my concern. Hoping you through something out there educational for the 4th!!!!!✌🏾
Hey my brother! Good to hear from you! I'll be completely honest and say that I am not sure if that would help or hurt because the thing wasn't filthy so I don't really know what the root cause is. I just know it is the problem. If you are concerned about sparks, I wasn't worried about messing with that override set up in the rain. Keep in mind that I have a beat up concrete patio so I am willing to risk a little more than the average person within reason.
Those lights! It gets DARK back there and we have raccoons etc so they were a must have for me before I got that pup. I kept saying that I was going to tack them up the right way but when I get out there I am like... he. Lol thanks bro. What are you cooking and what are you using for the 4th?
Lol I have a raccoon issue too, he came out of my cooking shed last summer around 4 am while doing a cook, I fell asleep and when I woke he was looking at me from the door, been carrying a pistol on those early morning cooks ever since lol I still appreciate you addressing this issue cause it seems other owners have experienced it, keeping the 4th simple wanna try those compart duroc spare ribs and a creek stone farms prime brisket my first🤞
The plan is to use the Oklahoma Joe for the brisket hot n fast and Masterbuilt for the ribs maybe throw in a spatchcock chicken with white sauce, if it rains the brisket is going on the Gateway
@@bjsbackyardbuckeyebbq5820 You see that is the best way to stay safe from those things!! 2 things, I get you with switching over to the drum for the rain, nothing like slinging sticks in the water. 2nd I have to go research duroc ribs now. That is a new term for me. All in all that sounds like a good time. Great food.
@@dsquebackyardbbq217 plans for you and the family for the 4th?
I hate mine
I feel you. It's love or hate mostly. I think I'm the rare breed of being mixed bag. I love the concept. But the execution is off with this. Let me know if you replaced it and whether you like that or not.
@@dsquebackyardbbq217
Good analogy! I am working on it today,I’ll update you
Just FYI, the company sent me a new switch and fan and all new wiring. It worked at first, then I had 15 people over for a cookout. I was bragging to my buddies about how cool it was. I started it, we went inside to drink so beers, I looked at my app and the temperature wasn’t going up like it should. I went out and the fan stopped. I did my best to get it working, 45 minutes later I am sweating my a&$ off, my wife is pissed.Finished cooking inside.
I feel like a fool for spending $400.00+ but I thought it would be so cool
@@jamesbryan2396 see I had a similar situation where I was cooking (or supposed to be) for a graduation party for my buddy's son. I had a couple of things to do so I wanted the ease of letting to long cook stuff run on its own. I am so glad I started early... and had 20 other smokers to choose from or it could have gotten ugly.
I do like this thing but if anything else breaks I'm pitching it. I'm glad that they at least tried to make up for failures and send you new guts.. even if it was crappy. Maybe with CharGriller doing so well they may tweak their design
Why is the cardboard stickers still on your grill? they may never come off now
Lol I wanted to keep that new grill feeling as long as possible. I did the same with my oklahoma Joe's. It may have been a combo of weather and heat because it came off really easily when I decided to remove them after I had to do this workaround to get it working.
Hey Brother D! I had no idea You bought one of these back when and I also had no idea you have an electrical background.
Awesome Bro!........a stupid safety switch can't stop You for making Que! 👍 When these Pits came out I was really excited
about the technology, but I've been hesitant to purchase because of the quality and excessive fuel consumption of these pits.
Really cool to see You put out a vid...even if it's a year old. LOL. 😁 Man you have been busy haven't you? 😁 Let me know how
the Humphrey's burns in that Hog. Metal On My Brother! \🔥/
Yes sir! I was super excited about it and had to pull the trigger. Heck for the right sale I would get the big one still, but the little details are certainly lacking with this. You can definitely get better fuel consumption from ivs and a finely tuned minion on a bullet but I will admit this thing comes in clutch when you have a lot going on.
I remember previously that you liked the Weber charcoal a lot, is Humphreys better? Is there a difference in taste and burn?
I probably have a good 8 or more vids that I never posted smh. As long as I have a way to contact you guys and my favorite content makers that I don't have contact info with keep making vids I'm good lol
Really good to talk to you brother! I look forward to your next project! Metal on fam!
Hey D! I like the taste the Humphrey's gives. Even when searing at high heat the meat takes on a hint of smokey flavor. I'll smoke low n slow with it and not add any smoke wood, and I'm pleased with the flavor and smell, but that's me not needing it overly smokey. Let me know your thoughts on it. 👍 Have a good holiday My Brother! \🔥/
Did the job. Right on man!
I appreciate it! Sometimes you have to be quick on your feet!! Thanks for 👀 watching
How did you connect the two wires? @5:44