Customer Service VS Customer Experience Explained

Customer Service VS Customer Experience Explained
Join me in this insightful journey as we unravel the mysteries behind Customer Service and Customer Experience. 🕵️‍♂️ In this video, I'll break down the definitions of both concepts and delve into the key distinctions that set them apart.
🔍 What exactly is Customer Service? 🤔 We'll explore its fundamental definition, diving into the core principles that make up this crucial aspect of business-customer interactions.
💡 On the flip side, we'll dissect the concept of Customer Experience - a term often used interchangeably with Customer Service, but with nuances of its own. Discover the broader scope of Customer Experience and understand why it goes beyond just resolving issues.
🔄 Ready for the big reveal? Stick around as I unveil the main difference between Customer Service and Customer Experience.
The Experience Corporation
Hi I’m Rachel, an award winning Customer Experience content creator, Trainer and Founder of The Experience Corporation.
I help corporate organisations to improve their Customer Experience and Customer Service levels through Modern Customer Service Training.
Reach out to me via LinkedIn - the link is on my UA-cam homepage!
Thank you for watching!