- 19
- 511
Rachel Williams
United Kingdom
Приєднався 28 жов 2018
Hello and welcome to The Experience Show!
I'm an award-winning Customer Experience Blogger & Trainer. On this channel you'lll find practical training, masterclasses and tutorials which cover customer experience improvement, customer service skills and how to get the best out of your customer facing team.
I’m the Founder of The Experience Corporation, a training company which provides online programmes for teams looking to improve their customer service and customer experience skills.
I have personally worked on the frontline at a major bank, in several large retailers and for the UK Government as a financial complaint handler. I have worked with The National Health Service (NHS), The Atlas Building and small business owners to help them improve the customer experience.
Thank you for visiting!
I'm an award-winning Customer Experience Blogger & Trainer. On this channel you'lll find practical training, masterclasses and tutorials which cover customer experience improvement, customer service skills and how to get the best out of your customer facing team.
I’m the Founder of The Experience Corporation, a training company which provides online programmes for teams looking to improve their customer service and customer experience skills.
I have personally worked on the frontline at a major bank, in several large retailers and for the UK Government as a financial complaint handler. I have worked with The National Health Service (NHS), The Atlas Building and small business owners to help them improve the customer experience.
Thank you for visiting!
Delivering Excellent Customer Experiences During Difficult Times
Delivering Excellent Customer Experiences During Difficult Times
Join us for this live online recording where I take a deep dive into strategies and tips on how to provide top-notch customer service, even in challenging situations.
Gain valuable insights that will help you to navigate national and personal tough times with grace and efficiency.
What to Expect
During this exclusive live event, you will learn the following:
- How to motivate your customer facing staff during a national crisis.
- The top skills which contact centre agents need to deliver exceptional customer experiences whilst under pressure.
- How to promote mental well-being in the contact centre for staff and how this can improve the customer experiences which your team delivers.
Your Host
The event is hosted by The Experience Corporation in Partnership with the Ukraine Contact Center Association International.
Your host, Rachel Williams is a seasoned Training Consultant, Writer and Speaker who helps frontline teams to deliver exceptional customer experiences. Rachel is a Top 25 Global CX Influencer (2023, 2024) and contributor to MyCustomer.com, CXM and Call Centre Helper.
She worked in financial services for over 9 years and past clients include the National Health Service, Anoh & Osafo and the Atlas Building.
Join us for this live online recording where I take a deep dive into strategies and tips on how to provide top-notch customer service, even in challenging situations.
Gain valuable insights that will help you to navigate national and personal tough times with grace and efficiency.
What to Expect
During this exclusive live event, you will learn the following:
- How to motivate your customer facing staff during a national crisis.
- The top skills which contact centre agents need to deliver exceptional customer experiences whilst under pressure.
- How to promote mental well-being in the contact centre for staff and how this can improve the customer experiences which your team delivers.
Your Host
The event is hosted by The Experience Corporation in Partnership with the Ukraine Contact Center Association International.
Your host, Rachel Williams is a seasoned Training Consultant, Writer and Speaker who helps frontline teams to deliver exceptional customer experiences. Rachel is a Top 25 Global CX Influencer (2023, 2024) and contributor to MyCustomer.com, CXM and Call Centre Helper.
She worked in financial services for over 9 years and past clients include the National Health Service, Anoh & Osafo and the Atlas Building.
Переглядів: 9
Відео
Rachel Williams Speaker Reel
Переглядів 322 місяці тому
Hi there, Check out my Speaker Reel which highlights my speaking style and provides a snippet of my unique approach to engaging an audience. As a Speaker I specialise in speaking on the topics of Customer Experience (CX), Customer Service and Frontline Team Performance. I speak at conferences, corporate events and associations. To have a conversation about any potential speaking engagements, pl...
Customer Service Training: How to Handle Challenging Customers
Переглядів 107 місяців тому
Welcome to The Experience Show! In this episode, I’m diving deep into the art of handling challenging customers over the phone or in person. Whether you're in financial services, call centres, hospitality, or any customer-facing role, these strategies and tips are tailor-made for you. Encountering a challenging customer is inevitable, but mastering the art of communication can turn these situat...
Customer Service Training: Telephone Greetings
Переглядів 197 місяців тому
📞 Customer Service Training: Telephone Greetings 📞 Welcome to The Experience Show! In this episode, I am presenting a mini masterclass on perfecting your phone interactions with customers. Whether you're on the frontline or leading a team, this session is packed with valuable insights to elevate your customer service game. Your initial greeting sets the tone for the entire call. Learn how to na...
Customer Service Skills Training: Telephone Excellence
Переглядів 258 місяців тому
Welcome to The Experience Show! I'm Rachel, an award-winning customer experience blogger and trainer. In this masterclass, we delve into the essential skills for outstanding phone conversations, tailored for customer-facing roles and valuable for managers, senior leaders, and business owners. ✨ The Five Pillars of Fantastic Phone Calls 1. Engaged Listening: Learn the art of verbal nods, acknowl...
Customer Service VS Customer Experience Explained
Переглядів 148 місяців тому
Customer Service VS Customer Experience Explained Join me in this insightful journey as we unravel the mysteries behind Customer Service and Customer Experience. 🕵️♂️ In this video, I'll break down the definitions of both concepts and delve into the key distinctions that set them apart. 🔍 What exactly is Customer Service? 🤔 We'll explore its fundamental definition, diving into the core princip...
Hi, I love your content and have been a loyal subscriber! Your messages are incredibly inspiring. As an SEO expert, I see great potential for your channel to grow even more. I'd love to share some tips on how to increase your views and reach a wider audience. Let's connect and take your channel to the next level!
Thank you 🙏🏽