Delivering Excellent Customer Experiences During Difficult Times

Delivering Excellent Customer Experiences During Difficult Times
Join us for this live online recording where I take a deep dive into strategies and tips on how to provide top-notch customer service, even in challenging situations.
Gain valuable insights that will help you to navigate national and personal tough times with grace and efficiency.
What to Expect
During this exclusive live event, you will learn the following:
How to motivate your customer facing staff during a national crisis.
The top skills which contact centre agents need to deliver exceptional customer experiences whilst under pressure.
How to promote mental well-being in the contact centre for staff and how this can improve the customer experiences which your team delivers.
Your Host
The event is hosted by The Experience Corporation in Partnership with the Ukraine Contact Center Association International.
Your host, Rachel Williams is a seasoned Training Consultant, Writer and Speaker who helps frontline teams to deliver exceptional customer experiences. Rachel is a Top 25 Global CX Influencer (2023, 2024) and contributor to MyCustomer.com, CXM and Call Centre Helper.
She worked in financial services for over 9 years and past clients include the National Health Service, Anoh & Osafo and the Atlas Building.