Misdiagnosis! Mechanic was Wrong! Hyundai Sonata Steering Clunk!
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- Опубліковано 7 вер 2024
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Customer Customer States Mechanic Fails Engine Transmission Gas Diesel off road race 4x4 street car daily driver scam dealership dealer technician how to
Even a master technician makes mistakes, but what makes Ray special is his forthrightness to not only to admit it but share it so others can learn from it. That makes him pretty special and unique to me.
He’s special all right!😜
It takes a man to admit he made a mistake. Now I hope we all learn what to actually look for. I can't wait fir the next video...
I knew right off the bat what was wrong. I was yelling at the screen, WRONG! Too bad he can’t hear me.
@@mq9167it's a plastic gear in the steering column I think there is a tsb on it. I have been beat on this myself
The dealerships around me would make up some bullshit that it was a related part also failing. All for old parts and suddenly everything has a core charge. If only every tech was this forthright.
A friend of mine had a Hyundai with that same noise. We fixed it by replacing the plastic steering gear in the electric steering motor at the end of the the column. Not so bad of a fix. You are definitely transparent Ray. Kudos to you!
Same thing happened in my 2012 camry. I got the part direct from toyota for $7, but would have paid over $1000 for them to do the job
Yep, did the clunk repair myself. We thought it may have been worn tie rods,but google said hyndai get the clunk. I'm not a mechanic of any sort, just handy enough to follow instructions. Parts cost under 10, took me a couple hours.
It`s a well documented fault with Hyundai/Kia various models
Good day to you Ray. Other technicians would not of owned that video. They would close the video, and say everything was fine. That is one of the things that sets you apart. Will we get to see how you managed to fix it. You’ve got steel rods there, sounds travel along steel, easily giving false impressions. I look forward to all your videos. Don’t beat yourself up, you are human. There’s nobody in this world that hasn’t made a mistake. Keep up the fantastic videos and work you do. Now I’m going to be on UA-cam even longer, I have started watching your beloved’s vids.
I agree.
_He who has never made a mistake has never learned anything._
I can't remember who said that but I have never forgotten it over the past 50 years.
I am one who has never made a mistake ....... since the last time.
"He who is without sin may cast the first stone."
@@larrybe2900 I don't make mistakes I just have severe learning experiences. 😊
Would not have*
There is a TSB on this. I’ve fixed dozens of these things. Once you do a couple of them, you’ll knock these things out in less than an hour. Remove the steering column in one piece, including the wheel. Do not remove the wheel. Once removed, set the column on the wheel on a bench. Take the box apart, replace bushing, and throw it back in. Parts house has it in stock. Looks like old K’nex toys piece, or an asterisks. Easy money, bro!
It's always good to see a mechanic admit that they messed up. It happens.
Truth.
Some mechanics would have claimed the part was faulty anyway to get paid for the work and the part(s).
And if called on the prove it, would have spent even MORE time damaging the old part to back up the lie.
yea he messed up some but on a job like that you have to start somewhere, wish he would let us know what the real problem is, mayby he will
Ray is not that way@@MonkeyJedi99
@@jimsix9929 it's the steering column coupler, star shaped rubber piece that disintegrates.
thank you have not seen one yet but I probably will@@halleffect1
One of the reasons I really enjoy Ray's channel is his honesty. Publicly admitting a mistake is what sets him apart from other channels.
The problem is not the shaft, but the coupler between the el. servo motor and the shaft itself. You need to remove the el. motor and replace it. Part number: 563152K000FFF
Yeah plastic piece gets worn on most of Korean cars
I agree. My 2012 Sonata had the exact same problem. Replaced the coupler problem solved. Mine wore out at about half as many miles as that Sonata.
I knew when the video started what the prob was likely to be. I had to fix mine too.
It's a rubber star shaped spacer by the electrical power steering motor,, easy to replace and not costly,, all kia and Hyundai cars do this
I was thinking it was the motor too, had the same issue with a family member's 2012 Veloster. It's a pain in the ass
It sounds like several people have come up with a diagnosis, hoping you do a follow up, part 2 so we can find out if they're correct, and the car gets fixed. The steering motor coupler they're talking about kind of explains both the clunking noise and the sticking steering. Let's see how it all turns out.
Yes, not seen one that bad, but definitely a common issue on these cars.
Sad part is that the coupler repair is more involved that replacing the intermediate shaft. And the replacement part is the same shite plastic as the OEM one.
Sorry Ray hopefully customer appreciates you actually owning the mistake and not charging for the part/labor. Eagerly awaiting part 2 to see how you tackle it...need to do this on my own Hyundai soon.
It’s brilliant to see a honest technician admit that they are not always right about things. KEEP UP THE Good Work!
Ray what you just did is what makes people like you and watch you
as long as you never change your ethics and always do what you must we will be here
The click mentioned in the beginning of the video is a $6 star-shaped rubber grommet between the steering shaft and the electric power steering motor under the dash. It’s safe to drive until replaced. Easy to replace.
thought the exact same thing, had it replaced in my Sonata like 52 miles before the warranty expired...lol
@@richardbicker640 I was gonna call it the plastic thingy. Came as close as I could. Words are hard. Part was on Amazon and replaced it in a 2012 Kia Soul (easy) and a 2013 Sonata (not as easy). I’ve not had issues with our current 2017 Sportage or 2019 Sonata
Fixed the same issue on a 2013 Optima. I agree, not as easy. Space is limited.@@RonKnowsStuff
You know, you could have buried this one, not shown it at all or waited until you made the correct repair and shown only that portion, but you didn't. One of the things I love about your videos is the raw honesty and integrity of them. You, like the rest of us, make mistakes, but you own them and don't try to hide them or make excuses. That signifies a man of integrity and honesty. A rare trait in these days and times. In the end, the customer is going to get their car fixed at a fair and honest price. No one can ask for more than that.
I think a complete failure this was not. If you learned anything from it, just makes you a stronger better mechanic and technician. Love your content Ray, you always have the customers safety and satisfaction in mind.
You can’t hit the exact diagnosis first time every time. Lots of people would lie about it. This is an honest mechanic and honest shop right here.
Agreed!
How could you lie about that? You saw the video. As soon as the customer got into the car, he or she would have known that hadn't been fixed as demonstrated by Ray himself. Some people are so naive about the obvious. He had no choice but to be honest. Not saying that he isn't, but in that situation there wasn't an alternative.
damn proud of you for the transparency in this not everyone would be so quick to showcase failure but for all the jobs that go right there are bound to be a few that go wrong. YOU RULE!!
Eating some bad days will always be a sign that you are human, my friend. If I was the costumer, I would appreciate the honesty and would come back when needed. Congrats and stay human.
Ray, I owned one of these with the same problem CLACK, CLACK and took back to dealership to find problem,, found out there is a recall on the steering shaft or knuckle which they put/replaced what he said was some sort of rubber gasket on joint and it fixed it. Might want to check out that recall. Sorry don't remember more details. - Have a Good Day! ***** - FOUND IT! - Hyundai Motor America is revising the warranty coverage for the rubber coupling in the motor driven power steering (MDPS) assembly on 2007-2015 Elantra Sedans, 2009-2012 Elantra Touring models, 2011-2014 Sonata Sedans, and 2011-2015 Hybrid Sonata Sedans.
Ray, it's definitely the rubber coupler under the electric steering motor. Have replaced numerous ones in kia and Hyundai. It's about a $3.00 part at Hyundai. Like everyone is saying don't beat yourself up, it happens to the best of techs. I know it's happened to me.
It’s also covered under recall work
You are an honest man! Admirable!!
All tradesmen make mistakes.
Admitting a mistake was made and making it right is the most important thing.
Dividends will be repaid many times over.
@oldcarpenter2372 You are so on point.. an honest man he is.
All though this will make the customer wait longer for his vehicle. Rays honesty will give the customer the will to return and still recommend his services.
I wish I could give 2 thumbs ups for a video showing a misdiag. Nobody else would show this part of real troubleshooting.
Pity you didn’t wiggle the wheel while the column was disconnected. You probably could have got a partial refund on the mis ordered part.
Ah well, it’ll be interesting to see you dig into that a bit more. I’ve never had one apart, but it’s only a matter of time, because they do get rattly and eventually someone’s going to want it fixed!
every tech has made a mistake once or twice along the way. one thing that has always worked well for me is following these steps. 1) verify customer's concern. 2) check for recalls, service bulletins and tech tips.3) diagnose. 4) make repair 5) verify customers concern is corrected.
Sorry about the misdiagnose. This is valuable information you've gained and shared with the world though.
Bummer! It has to happen on occasion. I feel that most shops would tell the customer that there are other issues and charge them for the part.
Its ok Ray...it happens to the best sometimes, its a bushing that connects the electric motor to the shaft. its alot more fun to change, live and learn....great video.
I have been watching your channel for a long long long time and I can't help but notice there are hardly any Toyotas in the shop ever that is just another testament of how well Toyotas are made !!!!
Even a small failure is a learning experience. Great video
All credit to you for posting the video, to show you only human and can make mistakes.
I see your channel has become so popular that time travelers are visiting.
Hi Ray, I think it's the flexible steering coupler. I had this problem on my 2011 Sonata. Fixed under recall/warranty. It's a rubber star looking gear thingy that wears out. I originally though it was my strut mounts rattling over bumps but it was this little coupler. Thanks so much for bestowing your knowledge every day and helping us all out.
I saw no sign of any slack in the shaft. I think we had a better view than Ray. I felt like he was seeing things. This is one of those times it would help to have a helping hand.
I'd definitely go with the steering g coupler idea. I've fixed one on a Kia Optima and the plastic gear disintegrates. Kia extended the warranty on the part, not sure if Hyundai did. Ever since then I always Google search issues to see if it's a common problem or there's a TSB. Waiting for part 2.
Sadly;Most mechanics are to ego driven to do that.
This is what I love about Ray. REAL world wrenching. Best channel on this topic IMHO.
Parts Cannon hit the designated target and ruled that one out. You showed us how to fit that awkward shaft too. Now to fix what remains... Your honesty for the win here.
Ray don't be hard on yourself, it takes an honest mechanic to admit a wrong! That's why I watch you because of your integrity!!
You're definitely one of the good ones Ray...honesty like that is almost impossible to find these days!
Thank you for being honest - that's hard to find now-a-days.
This is why we watch Ray. He’s not in it for the “Show”..he truly loves what he does and he is honest. It’s one thing to put multiple video clips together for us to see the end result but he still puts in all that work even when he knows he made a mistake. That’s not easy to do especially when 1,000’s of people are watching and judging you. When your truly honest, your truly honest 🙏🏼
Use the DeLorean to go back in time and tell yourself that's NOT the problem! 😎
P.S we're waiting to ride along on the DeLorean test drive anyway... 88 mph!
I like the way you owned up to the mistake. Most places would say that they fixed the problem and charged you for it. You are a very good guy. I wished that I lived closer to you, you would take care of my vehicle's. 👍💪
It's the old saying Ray, we learn from failing mate. Certainly did look like that shaft when you first showed us but now you know it is further up the steering shaft to the steering wheel.
Keep Safe Keep Strong 🦘🦘🦘🦘❤❤❤❤
And then at lunch timel your weak paper plate collapses and all your Mexican Food falls on the floor😂 and you have the aluminum foil,plastic fork and knife and two salsa containers to look at.
I have found in situations where a noise is difficult to pinpoint, the use of a stethoscope is really helpful. Has saved me time and trouble. By moving the end rod around the problem area, the loudest noise (stethoscope on), IS the problem.
Morning Ray, even though you misdiagnosed the issue you let us know you were wrong. I think that's awesome.
I learned something new,I had no idea that car had electric power steering. Good thing you have so many people watching your channel that had the same problem and have the answer to your situation. Thanks for sharing this video and have a great day
We have learned that Ray doesn't sugar coat anything! He admits when he is wrong without hesitation. Good on you Ray! High praise indeed. Thank you for shutting off the dinging.
Good morning to you Ray! Great to have more of your content to watch. You are killing it in the UA-cam world keep it up.
Hyundai has a rubber steering coupler that falls apart inside the electric assist motor. $6.00 part, but the whole steering column has to come out to replace it. Great video to make me feel better about the hours I spend chasing the wrong fix.
Love ya man... You are way more honest than most... Wish I was in your service area.
A lot of us do. Very many.... Ray could double his clientele instantly.
PS. The bush sits between the steering wheel and the power steering motor and tend to disintegrate over time. When they wear out you get the noise between the meshing of the steering wheel to power steering interface. Pull out the steering wheel column and separate the power steering drive from the column. Cheers Richard.
It happens to all of us Ray. Keep up the good work brother!
Atleast you own it most shops would 100% throw parts at that car and still bill the customer that’s why I like you an your videos ray your a hard working honest guy says a lot about you
Greetings Ray, thank you for showing this video. This is what goes on in my garage all the time. Try as I do I miss diagnose what's up and spend twice as much for the "repair." To admit the problem with honesty and grace is the mark of a master. Cheers.
Gee Ray, if you didn't make mistakes it wouldn't be a fun challenge to watch where you might forget or over look something! That keeps it interesting to see if we would go about doing the repairs in the same order. In the early 2000's, GMC and Chevrolet truck and SUVs would develop a clunking in the steering wheel. It was fixed by replacing the steering column bearing just above where the steering extension shaft was attached to the steering wheel shaft.
Ray, I was waiting for you to wrap your hand around the U joint assembly and listen for a “muffled” clicking noise. Anyway, you’re a stand up guy that’s why I enjoy your videos so much. Good day to you!
Love your videos ray! Hey everyone makes mistakes we are only human. Even I as a automotive technician makes mistakes, but that’s how we learn from our own mistakes. FYI, check the steering bushing it’s a little plastic star looking thing, that’s located right above the steering shaft it goes right inside so kinda of steering motor those always goes bad and it makes that clicking noise.
Thank you Ray for your honesty and humility.
I always learn way more when I make a mistake. Even better, watch a video by somebody with broad shoulders who is willing to post a misadventure and accept criticism from the experts here on UA-cam. These are really common in a general shop, but rare on UA-cam. Bravo Ray!
You keep hitting us with wrenches gonna have to file workman’s compensation lmao!! Love your videos I’ve learned a lot watching your videos
Do what I do: safety squints. Works perfectly.
Actually we will have to talk with hr about the unsafe working conditions.
I've got one black eye and one bloody nose so far. Now I just wear either a shield or safety glasses when I watch his videos. 😆
I'm pretty sure I've had a couple teeth knocked loose by those flying wrenches! bills in the mail!
He's worried about black eyes. But what about the guys that have screwed up phones that start playing while the phone is in their pockets .... Damn I'm really tired of getting punched in the dick.
Ray, that noise is from a rubber coupler under the motor on the steering column. You don't have to pull the column, just the motor. I changed two. It takes about 20-30 minutes. The owner and yourself are very lucky because both cars I worked on would jerk the wheel and throw you into the other lane.
I can tell you're trying real hard to not show that Delorean in the background. :) Can't wait for the video!
I had the same issue in mine. I was surprised that they would use a plastic part like that in a steering column. Fixed it myself which felt good. Thanks for posting this video. Not many people would show themselves making a oops like this. I just about made the same mistake.
Wow a DeLorean. Awesome Ray. Can not wait to see what is going on with the Hyundai.
The new flux capacitor was delivered later that day.
Ray may need to use it to re-diagnose the Hyundai. 🤔
All of us have "oopsies" when we try to figure out what is wrong. I appreciate you allow us to see your mistakes as well as your triumphs.
It's good to see that even Ray can misdiagnose something once in a while.
"You guys, I failed". No sir, you did not fail Ray (or do the job for free). You showed many thousands of people that honest people make honest mistakes. There is no shame in that. That is not a failure. A failure is if you had quit, which you did not. I saw no negatives here, just positives. Lesser mechanics would have edited their videos to make them out to be geniuses. Lesser mechanics would have charged the customer for their mistakes. Your video showed that you are human as we all are in reality. Your honest and down to earth tone and demeanor is why you have over 527,000 viewers with more subscribing each day.
alot of people wouldn't show a mistake. its ok. It will get better, we've all done it. Love your channel
Way to own it! If we all could admit our mistakes the world would be a better place
it's failry common to fall into the trap when diagnosing a fault. You went into the mindset and nothing distracted you from it. It's a human characterisitic. nothing to be ashamed of. it happens. You can't be right all the time. but you owned up to the mis-diagnosis, and that makes you the better man!
The "trap" you mention actually has a name..."truth trap". It happens to everyone once I a while. Now you are better armed to resist the tendency.
Good video from an honest person!!
As a tech that worked at Hyundai for years, the second I heard the steering wheel click I had PTSD and knew it was a steering coupler. It’s a super common problem with the Elantras and sonatas. A few dollar part that requires a bunch of labor because they turn to mush. Every day we all learn something new!
12 minutes 2200 views, hell of follow in. Great job. Glad you went out on your own. You seem happier by the day.
That's what I like 👍 about your videos you always show the good & the not to good.
Good work owning that one. Hope you find the issue
Mad respect for you owning up to a misdiagnosis Ray. That is one of many things that makes you a top tier mechanic and one Hell of a man. I feel bad that you had to eat that repair, but I know you will do right by the customer. Have a better day brother.
And you can bet Troy feels 'Alot' better🤗
Hey Ray! You can’t win them all. The car gods are just humbling you. Even though you are really good at what you do. This was a great learning opportunity I think. That dinging is noooo substitute for the deeedoooolaloooo s. That was driving me nuts!
That noise in the steering is a common fault with several Hyundai and Kia models. Its a small rubber star shaped damper in the electric steering itself. Its extremely common and I'm surprised you haven't come across this issue previously. Its the result of a the breaking of the rubber star. It involves the complete removal of the electric steering box and its dissambly and replacement of about a $5.00 part and involves several hours work. My wife's 2019 Hyundi i30 with only 5,000km on the clock did exactly the same thing and it was repaired under warranty. They also have an issue with a noisy bearing in the steering shaft. There are several UA-cam videos on these issues.
Eric O is laughing at you calling that rusty 😂
Eric O fanboy... never fails.
Lucky that you have a time machine close by so the wrong diagnosis never happened. Great scott marty i mean Ray...
Had the same issue with our KIA. It was a coupling for the servo motor for the steering. Common issue with KIA & Hyundai.
Dude! There is a nylon ring in the box behind the steering wheel. Those always wear in these cars
yea, even the best make mistakes but the definition of integrity is doing the right thing when no one is looking. You sir, have an ample supply of integrity. It sucks to be wrong but it feels good knowing that you did the right thing. Round of applause 👏👏👏👏.....
I believe there was a recall by Hyundai for that noise in the steering column
When you are the brake and suspension guy, you get all the noises. I have replaced tons of noisy couplers. Then the electronic steering columns came around and we started having noise problems from within the steering columns. Ray here is a quick check that you might use in the future. If the rattle is coming from "within" the electronic steering column the noise will go away with the ignition off! While rocking the steering wheel and you under the dash, turn the key off and see if the noise changes. If it does the problem is in the steering column. Yes I am the retired Master GM guy and had to do a lot of couplers and columns on the Chev Malibu. Try replacing a coupler on a Malibu that is locked up. You have to take the steering column loose to get the coupler out. Good Luck.
Hyundai had a recall on the bearings in the steering column on my wife’s Hyundai.
That sucks, Ray. But, we're humans and it happens to all of us. It takes a pretty big person to post a video of themself failing. You'll fix it and everything will be fine.
And this is why I wish you were a lot closer to me. you would be my mechanic of choice always. You just can't beat a honest guy who admits he missed the mark. This is why you are one of the best. I am sure you will make it right for this customer and not take him to the cleaners over a miss. Which by the way happens to all of us as you well know. Keep up the great work Mister.
It’s a coupler dorman part number is 926-990.
$7 amazon
Funny how, despite being the first misdiagnosis of a vehicle, I don't see it as a fail. You only fail when you give up, so to admit your error and make up for it, correcting it, is actually a win.
Stupid rubber bushing in that electronic steering assist. Not hard to replace. All of them fail.
Ding! Ding! Ding!
Ray, it’s brilliant when I am not the only one who can make a bollox of a job and have to face upto the wife saying how much, putting it back together and diagnosing it correctly and smiling when it works properly. Love your openness and honesty, Charley.
You gave it an honest shot. You are not a ripoff mechanic and that is commendable!
I had the exact thing happen to my 2009 Elantra. The problem is a coupler between the steering shaft and the el motor. It is a piece of hard rubber with 4 notches that fit 2 on the motor and 2 on the shaft. It means taking apart the steering column above where you replaced that part. It must not be easy since the dealer charged me over $200 to do it. Missed warranty by that much.
Respect to Ray for sharing a mistake, it takes a big man to do so. We know you will investigate and solve this issue for sure. Customer will be a happy driver ones the clicking is gone, and it will be thanks to you! See you in the next one. Have a great day.
The heater controls on this car - once you see it's a seal balancing a ball on it's nose - you can never unsee it.
Hi Ray, you're a great mechanic. I don't know if anybody mentioned this below but, Hyundai's are notorious for the steering coupler breaking. It is a plastic part that breaks on all of them. I have replaced it myself. Good luck and I hope this helps.
One of the better mechanics in my county made the same mis-diagnosis on my 12 Elantra. And he's been turning wrenches much longer than you or I. I got lucky and found the real problem before I went through the trouble of replacing the shaft, which is alot harder to do in the Elantra. Like others have said, its the steering coupling under the assist motor. Requires dropping the whole column, but it can be done without removing the column from the vehicle. My daughter and I did It in a day.
Thank you for your honesty. Some other techs would have sent this video to the deleted file. But we're going to need a part II for the final repair.
Ray is a man of : ▪︎INTEGRITY- so many mechanics will add on the charge of the (steering "drive-shaft"); HONOR - He puts his whole heart, mind and soul into every job he does.; AUTHENTIC AND TRUSTWORTHY - Ray talks to you. Just as he is, he doesn't try to hide anything. And he doesn't try to sugar cool anything.
Side note: I have that exact same car, it was making the exact same noise and problem
There's a recall for that steering issue. Customer should take it to a dealership for free to get the recall work done.
Comments are right Ray, even the best make mistakes, well played for putting it up, you are todays transparency champion 👍🏻
Can hardly wait for this repair to continue so we can finally find the problem
Your honesty is an inspiration.!!!