Front Load Washer Noisy - Shipping Bolt Removal
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- Опубліковано 5 вер 2012
- If you are experiencing vibration from your front load washer and have recently installed or moved your unit, the shipping bolts may not have been removed during the installation. Learn more at www.geappliances.com.
- Наука та технологія
The manufacture should really put this information on the front of the washing machine in sticky label form and not in small print on the user manual booklet.
Thank you so much, my washing machine was walking across the floor!!!! Now fixed xxx
It happens to did it damage your washing machine?
Hans olo - Thanks for your concern with your new GE washer. While leaving the shipping bolts in place does not do the washer any good, normally it will not leave any lasting harm if caught within a few loads of laundry. Enjoy your new washer for years to come. Sheree with GE
Thank you so much for this! My washing machine skidded right across the floor thanks to the shipping bolts. Was just about to lose hope of ever fixing it when I chanced upon this video!
Oh good - I'm so glad the video helped! Thanks for letting us know -CC
omg. thank you soo much for posting this.i bought my g.e machine 3 days ago. my washing machine was literally hoping from my laundry room to my kitchen till it unplugged from the wall. before i had found this out i was holding my machine down. what a relief .now that i removed those bolts(4) all peace is restored.
@theknightlynews, Wow, I am glad you found the issue and was able to resolve it. Thanks for sharing! Alison with GE
You saved me! Very steep learning curve, I feel like a total dummy but relieved. Thanks again
So glad this was helpful - thanks for letting us know!
TheRUTHASHTON - Great to hear! Thanks for letting us know! - Michelle with GE
Jinghua Li, Thanks for your comments. We appreciate your feedback. Alison with GE
Hello WeAreNotAlone69, The shipping bolts are to keep the tub from moving around during the transport. I would suggest that you install your washer and hope for the best! If there is a problem it should show up during the first couple of loads. Look for leaks, out of balance problems and loud noises otherwise everything could be just fine. Good luck! - Sheree with GE
Pure777Bliss - We agree! That is why we have not only posted this video, but also documented this information in the Owner's Manual, Installation Instructions, and on our website. Thank you for your comments! - Michelle with GE
A great video, wish I'd seen it before my most recent ge front loader washing machine - which we LOVE. Unfortunately the 2 young drivers did NOT remove the bolts - 10 years after this video - so it is still a problem.. Ours did walk out from wall and over to machine right - and ate 4 small patches of porcelain off the old dryer..haha - fortunately - without the pressures of time - i just looked at the installation instructions - and it's very clear about what to do. Unfortunately - one of the bolts sheared right off - that is the power of NOT removing them.
FreakinRicanNY - So glad that we could help! Enjoy your new GE washer! - Sheree from GE
Hi WeAreNotAlone69 - Thanks for your added feedback. We do appreciate your comments. Our GE Appliances website also offers an avenue to submit designs to our Submitted Ideas Operation. If you enter the keyword “idea” in the search engine on our home page, additional details are provided. We are always happy to help if any other questions come up!
usmc4507 - You are very welcome! We are glad this helped! - Michelle with GE
My brand new washer vibrates violently during spin cycles (it is fine when washing clothes). I don't think the load is unbalanced and I think the washer is properly leveled. I didn't install the washer myself but during installation I requested the installers to remove the shipping bolts. They checked and told me that the shipping bolts were already gone (maybe removed by the delivery person or never installed? no idea). Anyway, they double checked and told me there were no shipping bolts in the back and they put on the caps to cover the holes. I myself did not check the back at that time and now it is difficult for me to see the back to verify.
Now I saw your video. When I try to press my washer basket, it won't move. Maybe I need to press it more firmly? I cannot check the back of the washer as I don't have enough strength to pull out the washer on my own. If what the installers told me is true (no shipping bolts to begin with), then what else could cause this (basket not moving downward or excessive washer vibration during spin cycle)?
RE: XYZ damge can occur if unit move minus shipping bolts.
Seeing the internals of a FL washer I see why shipping bolts are needed. As someone who used to buy and sell appliances I have a suggestion that could be implemented at VERY little cost.
1: Add (1) Hole /postion for each bolt- Labeling it STORAGE-REINSTALL BEFORE MOVING UNIT!, upon removing bolt from "Shipping" position, it is moved to storage position.
That way bolts don't get lost.
This would make for HAPPY customers later.
7 years back , the installer installed washer drier with pedestals . Washer is placed over the pedestal has moved from its position and one leg resting on drawer of pedestal now . We have stopped using it. There is a heavy noise every time particularly in the end of the cycle. Its GEVH6800JMS fRONT LOAD washer , king size , 4 cu. ft. Can any one give some feedback please..
Q: No shipping bolts =Damage?
I had to transport a machine, and was unaware of the "Shipping Bolts" issue.
Used a handtruck, picking machine up from rear, wheeled it 15ft to trailer then tilted it back and walked it up (Gently) onto trailer.
All actions were done in a gentle manner. Washer was not "shocked"/thrown around.
Drove VERY carefully @ low speed. 20miles interstate @45mph.
What usually gets damaged?
Does damage occur during every move?
What components would you inspect?
Do u removed the metal strips across the back of the washer held in by 4 screws
Thx for the video!
What happens if one of the small spaces fell into the washer AFTER the pedestal was installed?
Hellostarted the washer without knowing the bolts were not removed. The screws have come out but the bolts are not coming out easy is there something I am not doing?
I was just about to provide my findings to the many who experienced what I just did with my brand new washer (walking, shaking, vibrating all over the floor), which caused much concern until I noticed it may just be the shipping bolts only to now come across this page.
This should be shared with many people since from the reviews I've seen on other websites even the technicians can't figure it out
Saved me 80 dollars... lol. Thank you!
Thanks for your suggestions, WeAreNotAlone69. We always appreciate consumer feedback!
Is there any way to fit it? If it vibrate, I used with the bolts
I can not remove the black rubber should I physically pluck it out?
After removing bolts also my washing machine still getting vibration, can u please help me
I hope you do implement the idea of "In Place Storage", or "on the Machine Storage" of "Shipping Bolts" as those bolts ARE needed ANYTIME the washer is moved.
Q: What is the average $ cost of components damaged?
I would say it's more than the cost to punch 4 holes and place a bracket in line with those holes so the shipping bolts could be stored.
Q: How much would this SAVE GE? on washers moved without the bolts- Yet made it past a warranty claim GE paid?
4 punch holes, bracket, RED label
thank u vry much this helped me know if i had removed my shiping bolts from my siemens washer it woz making terible grinding noises and was making dents in da dryer ect.
Harry, We are so happy to hear that our video helped you. Thanks so much for letting us know. Have a great day!
GE Appliances thank u i will
You fail to mention the braces also have 2 screws holding it on at each end...
Correction! 8 screws holding each brace on
I just bought a used Amana front loader. It is 5 years old. The people who sold it to me, had just moved into the house and had brought their own appliances, so they sold me the washer that came with the house.
I set it up and the washer would not spin properly,. It would become unbalanced and the senor would should the cycle down.
Guess what? The shipping bolts were still in it 5 years later!
Hi I am trying to remove the bolts but am having trouble. What are the size of the bolts for my model gfw450 so that I can make sure I have the correct wrench to do so? It's not budging at all when I am trying to remove with my wrench
Hi, Kat. 13mm works best. An adjustable wrench works well too. Thanks for checking with us. JP
would starting the washing machine with the shipping bolts for a few seconds have damaged the machine.. I did not realize the shipping bolts were in there when I started it and it was noisy so I turned it off when I heard the noise... thanks
Somali Chaterji, Thanks for checking with us. I will be happy to help. Running the washer with the shipping bolts in place for a short time should not cause any damage to the unit. If you have any additional questions, please feel free to contact us via e-mail.
www.geappliances.com/service_and_support/contact/form_email.htm?ICID=supportflyout-contactemail
Thanks so much for checking with us. Have a good day!
We are sorry to hear you are having this issue. We recommend getting your model number and contacting Bosch for assistance. We do have some tips on our site. You can take a look at the link below. products.geappliances.com/appliance/gea-support-search-content?contentId=17446 Of coarse their washers may be slightly different so you will definitely want to check with them. JW
Had the new combo machine and they did remove bolts and spacers but left the brackets on. Is there a problem in this?
Hi Jeffrey. It's appreciated that you've reached out about this. Both the bolts, spacers and brackets should be removed. More information can be found on page 24 in your use and care manual: spklr.io/6052ll0i.
My front loader basket moves when I push down on it but it shakes violently during spin when clothes are in there but does not when empty , I don’t overload it I had light clothes in there maybe 5 T-shirts and underwear and socks …. Could the shipping bolts still be the issue ? My maintenance ppl don’t seem to know what’s wrong 😩
We'd be happy to look into this for you. Please send us a private message on Instagram or Facebook with your model and serial numbers, so we can better assist.
After removing the bar and bolts my panel is showing - - door. Nothing will turn on. HELP
Hello Martha. Thanks for reaching out about this. We're sorry to hear that you're having problems with your new washer. This isn't ideal, especially since it's new, and we would like to assist. Please send us a private message on any of our social media accounts that includes your model/serial number. We hope to hear from you soon. -AT
I'm about to move - is there a video on how to re-install the shipping bolts?
D P If you saved your bolts and spacers you would just reinstall them just like you removed them. If you have a top load washer that has a rod, please take a look at this link. link.brightcove.com/services/player/bcpid1910171499001?bckey=AQ~~,AAABAWGODxk~,hLHEX2tm6AFlgSDzRIBPGX7yjI__nHLT&bctid=1970389102001
I hope this helps!
D P It's probably too late and you've probably already moved, but maybe this will help someone else. It is easier to reinstall the shipping bolts if you remove the top panel so you can see that your bolts are going where they need. It's a simple process, there are 2 small screws across the top and back of the washer. Once you remove those, you just slide the panel out.
Hi i have done two washing loads with my new machine with the shipping bolts still intact - will this damage the machine or cause long term damage/shorten machine life??
I also need to know this
No mention of the big bracket at the back of the washer. Does that need to be removed ?
Good day!
Yes, the bracket in the back of the washer should be removed once it is set in place. Let us know if you have any other questions. Take care. -MH
SUBJECT: STORING SHIPPING BOLTS ON THE MACHINE ITSELF.
Mfg looks at it like=
Most unit's moved are beyond the 1yr warranty.
Damage won't be covered.
Customer= When moving the LAST thing on their mind is looking for, purchasing another set of Shipping Bolts.
The bolts should be STORED ON THE MACHINE.
You remove the bolt, then it's inserted into a "dummy" or "STORAGE" position with labeling that states to insert to correct position BEFORE you move unit.
Cost? .25
I recently got a GE front loader used but I have no book on it I can't make it start it lights up and I change the thing and it just won't go on
Hello,
We're sorry to hear you're going through this issue with your washer. We'd love to assist! Below are a few links you may find helpful:
Input the washer's model number on our website to view the owner's manual online: spklr.io/6058WMuu.
You can view the troubleshooting tips within the owner's manual, as well as viewing the following troubleshooting article to reset the controls: spklr.io/6059WMuR.
Best, SH
Hello,
We're sorry to hear you're going through this issue with your washer. We'd love to assist! Below are a few links you may find helpful:
Input the washer's model number on our website to view the owner's manual online: spklr.io/6058WMuu.
You can view the troubleshooting tips within the owner's manual, as well as viewing the following troubleshooting article to reset the controls: spklr.io/6059WMuR.
Best, SH
We have a GFW 550 that was installed today. There are two long brackets that go across the back of the machine in addition to 4 shipping bolts. We cannot seem to get an answer in regards to the brackets needing to be removed. Even this video doesn't show the brackets that are on the back of our machine. How do we get an answer?
I know this is 7 months ago but I’m facing the same question ? Nothing says anything about the brackets just bolts
@@jbuck3592 Hey! Yes, I know. But, we ended up talking specifically to a tech from GE, sending pictures, and confirming that the brackets need to be removed. You are correct it says nothing about the brackets. But, they should not be removed prior to having the washing machine at least within 2 feet of final location. The brackets definitely need to be removed along with the bolts.
@@deidreterry1613 awesome well I removed em lol thank u !!!
He front load washer motor not working
Hi Walter,
Thanks for reaching out. So sorry to hear about the washer issues you having. If your unit still has lights and sound but is not completing a cycle, you may want to try disconnecting power for about 1 minute to see if this helps. If not, then we'd recommend reaching out to our service team, here: spklr.io/6057YiXR
If you have other questions or concerns, feel free to let us know. -MS
RED FLAG is right!
Also look down the road a few years, People MOVE and most don't know you have to re-install shipping bolts.
BIG red WARNING labels that CLEARLY state bolts to be installed/uninstalled after move.
Sad thing is most customers are not going to have the Shipping Bolts
Best solution:
Add (1) Hole /position for EACH bolt- Labeling it STORAGE-REINSTALL BEFORE MOVING UNIT!, upon removing bolt from "Shipping" position, it is moved to storage position.
That way bolts don't get lost.
WeAreNotAlone69 can I order new shipping bolts? I just got my machine today. delivery guys took the bolts with them and said I wouldn't be able to re-install them because the drum brows once u remove them.
WeAreNotAlone69 the drum drops I meant to say.
L