4. By the way, while listening to the above video on my television, the swoosh sound that you utilize is 4 to 6 times louder than your voice and is frighteningly LOUD.
Mathew I am a costco customer. The first ones I bought was the KS10s. And thank goodness for the 6 month trial. Because I was having troubles with those. It started in my 4th month. Then the Jabra 10s came out and my H.I.S changed me to those. And I have enjoyed them. The are very good. So if it was not for the 6 month trial I would have still had a lot of troubles with the ks10s.
Kind of. If I had decided not to continue with costco. The would have gave a full refund. But in my experience with costco hearing. They do really try to correct any problems. And another plus to the is all supplies are furnished dome and traps as long as you own the hearing aids purchased.
The KS10s are a special case. Costco dropped them because of many failures. Mine took 2 years to show up. Costco sent mine back to the manufacturer for repair. I now have them back and they work well. Costco really stands by what they sell.
Love Matthew's videos, but disagree with him regarding Costco's 6-month trial. Yes, Matthew, an audiologist should customize the HA in a shorter period of time. However, Costco does not generally offer an audiologist (except Canada) and sufficient "customizing time". In my experience, we Costco patrons are left to our own ignorance and inexperience through trial and error to determine the best settings. This is especially true for new hearing aid patients. Therefore, the 6-month trial is a critical and necessary benefit when purchasing hearing aids. Also, as Samuel points out, your remark about replacement is a bit inaccurate, as the customer may receive either a replacement, a full refund, or an upgrade during the trial period. @@HearingTracker
@@Jack-mu4iv Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
Hey Don, I don’t find it a negative, just overkill. As I said if I have a patient that’s still struggling with their tech 4-6 weeks (sometimes sooner) after I’ve fitted them I would be looking at alternative tech. Never mind 6 months…!
@@HearingTracker let me suggest an alternate viewpoint (as a user) - if I struggle to get my tech to address things in a timely fashion, at least Jabra will protect me with a lengthy return period. 😊 And thanks for the response.
I had the older model and traded in for the 20s and they’re definitely a step up not only in size as they are smaller but in battery life and functionality as a hearing aid. I would like to tune them up myself as the Costco nearest to me is 2 1/2 hours drive to Sevilla Spain from my beach house by Atlantic and Portugal. I refer to this however, a “first World problem“ as these are quite an improvement. Life is getting better.
@@HearingTracker I have not been overly satisfied with the adjustments they make. they can't seem to get it right. They were fine for the first few months I had them, but the left one started to "act up." It would not amplify sound, but the bluetooth feature would work. So they sent me another pair. A refurbished pair. I wasn't thrilled to not get a new pair. They never worked as good as the first pair did in the beginning. The left one is not amplifying as well as the old one did. If I take them to a local audiologist, according to Jabra, they can no longer be adjusted through Jabra. I paid for them to be able to be adjusted at no extra charge. If I take them to be adjusted locally, it will most certainly come at a cost. I think Costco will be my next place I use. Not sure if that is the best way to go though.
I’ve used the Jabra EP20 for about three months now. The technology is amazing. The price at Costco was very good. Both aids for $1300 Canadian. I’m using both the new tv steamer + and the multi mic. Both work great. Streaming from my iPhone works well. Both telephone calls and streaming music or podcasts. I’ve been wearing hearing aids for about 40 years and like I said, these aids are the best I’ve ever had.
I'm enjoying your videos and will be going to a Costco in a few weeks for a hearing test. A friend of mine just recently got Jabra hearing aids and she is thrilled with them.
🙋♀️ I just had my hearing checked, I only have 5% in my right ear and 35% in my left. My options for cost were $500 to $4500. Thank you very much for your information. I am on the Next door app, someone asked the community where to get good hearing aids Costco was the most recommend. 👍 Vote blue! 🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸 👍
Maybe after they get their hearing aids they might re-consider. I did see a sweatshirt on an African American last week that read, "Ready to Mumble" LOL
@@clarissazuniga7892well on the voting... actually in several other countries where you have free common health care you can also get hearing aids prescribed at low or no cost, but in pure capitalist solutions not so much...
I tried the Jabra and returned them because the bluetooth aspect was a fail (Pixel 8 bluetooth connectivity and streaming was too fragile, streaming audio quality seemed quite lackluster compared to my old Costco KS9, and LE Audio gave me desynchronized streams to the ears). So I'm looking forward to the Philips 9050 ... do you have any experience comparing the Jabra to the Oticon Intent?
I have the Philips 9030. The Bluetooth has been reasonably reliable. The Philips was prescribed because it had enough programmable bands to accommodate a very sharp drop off at a particular frequency. I believe it had 25 programmable bands.
I have Phonak aids and they can connect to my Android, Iphone AND my Macbook Pro (only two at the same time though). For me connecting to the Mac was essential as I have a lot of online meetings (zoom/team...)
Great video. I am a first-time hearing aid user with the EP20s with a Galaxy S23 Ultra phone since January 2024. I had to send them back for a replacement after working with second tier support over blue tooth connectivity issues. The new pair exhibits slightly different connectivity issues (primarily with the left ear, but it is still enough of a reliability problem to render them unusable with my phone or a streaming device. I get enough different comments from other users and even Jabra support personnel, that I believe they know they haven't nailed down the root causes of the problem and that there are a good number of compatible S23 and S24 phones that are having similar issues. The last support person was blaming the small size and hence the small Bluetooth antenna (probably not true). I will be calling support again in the next few days to see if there are any updates on the problem and to request a replacement set. If they can't get the issue resolved, I may be using that 6-month warranty. Otherwise, they appear to be a great value.
I just got my Jabra Enhance 20 aids about a week ago. They are the earbud style, not behind the ear. By the way, they are working well. I'm learning how to adjust them without a phone... Easy Peasy.. Don't know if it makes any difference or not, but I have tested having profound hearing loss from three different audiologists.
I bought the Jabra 20 from Costco a month and a half ago. I am having a very difficult time keeping it connected to the app and having to constantly change the settings due to environmental changes. I have been unable to get it to function well in group settings and have removed it and gone without due to lack of functionality. On cell calls I get the complaint often that my caller is getting way too much background noise. I adjust the settings all the time, but it does not stay nor offer to auto adjust. Very frustrated so far.
I've watched a lot of videos on Jabra hearing aids. But one thing I still don't understand is the difference between the resound nexia and the Jabra pro 20's. I have a hard time believing these are identical given the difference in price. It feels like the Jabra technology is from resound but made with less quality components. Who would know if this is correct?
I was excited about getting the Jabra Pro 20’s, but I just returned them after 4 mos. They had a Tinny sound and the right ear volume was always too low. Costco Tech could not resolve it. I do a lot if streaming and didn’t at first notice I wasn’t picking up anything but the streaming. I brought them in and they fixed the sound and told me my daily cleanings weren’t adequate on the microphone holes. Two days later the sound was almost gone again no matter how well I cleaned the holes. My faith in Jabra is gone, I’m now waiting for the 9050’s.
I wear the Jabra Enhance Pro 10s and wondering if an upgrade would be worthwhile. I am very frustrated with hearing in noise, despite numerous adjustments at Costco, etc. I had to abandon the M&RIE receivers due to feedback and fit. Anyone have thoughts about the 10s vs the 20s?
Thanks for the excellent video. I currently use Jabra Enhance Pro PM8s, btw. Anyway, I do not see where you added a link for the video on Hands-Free Cell Phone Calls In Three Steps, mentioned at 15:15. Thank you.
Thanks Tom it means a lot!!! Here’s the vid you’re after, Matthew Hands-free Hearing Aid Smartphone Calls in 3 Steps! ua-cam.com/video/G1E91hP4lqs/v-deo.html
I'm currently on my 3rd pair of Jabra EP20s within the first year of purchasing from Costco. My first two pairs worked great for a few months and then the microphone sensitivity degraded to the point that I could hear as well with them in or out (i.e. not well.) If this pair go the same way I'll be switching to different hearing aids. When working they are great and the Bluetooth streaming works well with good audio quality. The double-tap for call answering works fairly well, but isn’t consistent. It would be nice if the double-tap would pause/restart streaming as my old Phonaks would do.
Do you know if Costco Canada sells the Jabbra's? and if they also sell a Auracast device to case to a headphone or hearing aid that you can connect to your TV or Stereo at home?
Just got the Costco Philips hearing aid. When I listen to music on my iPhone - UA-cam - sounds tiny and very little to no bass. The sound adjustments sliders don’t help. Hope you can help me. Just subscribed.
I have have had the Pro 20 RIE aids for a few months. Generally, I like them a lot -- esp. the price, compared to my previous $4K+ Oticon from 2007, but I've had complaints about my voice quality when answering phone calls with them. Also, the iPhone app doesn't have some of the profiles that you show n the vid. But -- excellent, very informative work. I learned some things! EDIT: I cannot find any mention of an option in the iOS app called "Auto-activate favorite locations" -- what does it do?
A tip to Costco members in Canada to use Google Maps to find other Costco Hearing Centres to call for an earlier date for full hearing assessment. Locally, I was looking at a possible September appointment but managed to find a June appointment and also kept a July appointment elsewhere, just in case I am not happy with June assessment/audiologist! One hour out of town but well worth it, as hearing well is SO IMPORTANT TO ME!
Great video, just subscribed. After testing the Philips and Rexton, I ended up with the Jabra Enhance Pro 10. I’ve had them now for about 12 months. I was wondering if you have a video comparing the Pro 10s with the Pro 20s features. Are the 20s worth upgrading to??? My type of loss is cognitive for the most part.. One of the many issues COVID left me with after 45 days in the hospital, thankful 😌 I survived. Thanks for sharing
Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
I just got the Philips RIC rechargeable 9040 on trial that are going back as soon as the 9050 are here. I want the most recent technology. Still getting used to them and seeing my fitter tomorrow.
Currently wearing the Signia Insio 5 AX ITC, love them but just bought the Jabra E Pro 20 from Costco to get the Bluetooth LE Audio. Excited to have improved signal strength for streaming from iPhone which I’ve come to depend upon. Thanks for all your support!
Hi can you comment on 1) is the sound you hear with Jabra clearer and or more natural than your current HA and 2) how does in perform in a restaurant/ noisy environment vs your previous HA. Thank you
Have had a week now and I’d say they sound a bit clearer, and their filtering for noise is pretty impressive. The bluetooth LE audio is a massive improvement and that’s what I like most.
Two week update: The Bluetooth LE Audio continues to blow me away. Also hooked up the new ReSound TV Streamer+ and words can’t describe how impressed I am! Finally the app is everything as advertised, it’s very impressive! I’ve had my first adjustment for ‘clarity’ yesterday, fine tuning. Also got fitted for custom molds-want to test which works best for me as I really liked the Signia’s ease of slipping in and staying without needing to fuss with fit.
My current issue with the Enhanced Pro is when using the TV Streamer, the surrounding sound (ambient environment) gets reduced so I can’t hear my wife very well when she is sitting just two feet away from me. Continued trips back to audiologist at Costco hasn’t remedied this issue. Any thoughts?? What adjustments do I need to make or do I need to send them back to mfg for full diagnostics to cure issue?
I have been wearing the Jabra Enhanced Pro 20's for about two months. While all the features and the app are pretty good, the sound quality during audio streaming and phone calls is significantly worse than my KS-9s. They initially sounded tinny as my AM radio earphone from the 1950's. The Costco technician increased the bass, which helped some, however the distortion is terrible, both before and after the bass was adjusted. I was looking forward to the LE audio and Auracast, but the benefit of this is lost if the audio streaming sounds as poor as these do. I have closed dome tips due to my hearing loss, which I would think would actually help them sound better. They are connected to my iPhone 15 Pro. The odd thing is they sound great if you are listening to music or podcasts directly and not through the hearing aids. You also have to have the tech specifically add a program with the correct options to get the variable front focus setting in the app to work correctly. I'm going to have to look at other options, these are not good sounding hearing aids, even though they have great features.
Hey the Nash, I’m really grateful for you sharing your thoughts with everyone else looking for hearing aids. I hope you manage to find the right set up for you. Thanks for watching, Matthew
I too just got the latest Jabras and have been very disappointed in the streaming quality over the KS9’s. I was looking forward to the latest technology and thought the streaming quality would have been improved. manufacturer’s are more focused on speech understanding which the dB and frequency range aren’t wide enough to allow for quality streaming of music. Also disappointing is listening to phone conversation. Have to turn volume way up. The mic is however, much better than the KS9’s. Still testing them, but streaming music is important to me and I can’t get over the low quality tinny am radio sound as well.
I just got my Jabra 20 and audio streaming is unbelievably disappointing. It’s like if you had a 20 band equalizer and you completely turned off every frequency but the very highs, and even those frequencies are muddy. I get it that the hearing aids are not ear buds, but I honestly put in my old Costco HAs so I could finally enjoy some music at bedtime. My old HA Kirkland 9.0 sound rich and with full frequency and sounds amazing streaming so I know HA have the capacity to do it. Calling my tech tomorrow and seeing what she can do, because I honestly will return them asap if she can’t at least match my 9.0s😊
I just got my Jabra 20 and audio streaming is unbelievably disappointing. It’s like if you had a 20 band equalizer and you completely turned off every frequency but the very highs, and even those frequencies are muddy. I get it that the hearing aids are not ear buds, but I honestly put in my old Costco HAs so I could finally enjoy some music at bedtime. My old HA Kirkland 9.0 sound rich and with full frequency and sounds amazing streaming so I know HA have the capacity to do it. Calling my tech tomorrow and seeing what she can do, because I honestly will return them asap if she can’t at least match my 9.0s
Jabra is trying a new connection strategy that is admittedly not working and causing wide spread inconsistent streaming and connection to app. For those who rely on this feature, I would hold off!
I just purchased the Jabra Enhance Pro 20. I generally like them but they need to be adjusted a little. My appointment is tomorrow so we'll see if there is an improvement. I was previously using the Kirkland 9 series.
What do do with my Jabre hearing add from Costco, happens one side connect to iPhone and not often other side. it is mostly on the left green. Does it problems occur on charger?
Why is the Jabra micro rechargable battery HA smaller than the disposable battery HA? Most rechargable HA I have seen are larger than the disposable battery.
Given how much money I spend at Costco I always find it funny when reviewers comment that you must buy a Costco membership each year. I spend a membership in pumpkin pies each year. I get my glasses from Costco too.
I muse I'm going broke saving money at Costco ;-)! In reality, I could not be happier with my Jabra Enhance 20 HA & all the savings, like gas - $1.50 big hotdog & soda, well worth the membership.
I just got my new jabra enhance 50 R. I had 6k aids before but has been several years since I lost them. So far I like my new aids but not quite as comfortable.
I have Jabra Enhance Pro 20. And returning to Costco tomorrow after 5 months. Left ear has a static sound since day one. Tried all domes and had it adjusted 3 times. Not to bad if I have it set too filter sounds. Yesterday Costco blamed it on not using a dryer even though it started on day one and it wasn’t raining. I was going to try custom ear molds but I don’t think this Costco really wants to spend time or effort to improve the experience.
Had the same problem with my $5000 Phonaks on the right ear. My hearing provider tested and could find nothing wrong so she had me hold the right hearing aid to my left ear - it sounded perfect (no static). She referred me to an ENT (ear doctor) who took sent me for an MRI which showed nothing abnormal physically. He did think I will eventually need implants but not yet. I was bummed but relieved because now I knew it was not the aid but something weird with the ear itself. Problem not solved but now I check the aid in the opposite ear for confirmation. I’ve learned to ignore the static. Could be some form of tinnitus I guess
I have been wearing the Jabra hearing aids for two weeks now. I had the Phillips, Which I really think the Costco rep makes more profit on,,,, but was unhappy with several of those features. Thus now wearing Jabra…and listened to this video, because the fit in my left ear leaves so much to be desired!! You’ve answered my qualms, and I’m heading into the stop to have them change the mold to be a little larger fit into the left ear. Thank you for your clear explanation, so that I can have a better hearing experience:). Also, I might note, that the app for Jabra is far superior to the Phillips hearing aid app, most often given to Costco members!
@@HearingTrackerwhat about streaming calls to phone with android? My fone is not on the list but it wasn't on the list when i got the ks9s. Streaming calls via Bluetooth is important. I do not want to wear a device around my neck to do this ..i didnt have to fir the ks9s.
Tried jabras for 6 months. Was never able to get satisfactory results. Besides not being able to hear improved hearing of conversation in noise I found the sound tinny. Tried Philips 9040 demos and love them. Ordered the 9050’s.
I was really excited after this review but after going on several other sites I am finding tons of Bluetooth connectivity issues especially with Android. That is deal breaker for me.
@@HearingTracker Which video was this? I looked on your page but couldn't tell. I'm also debating between the Jabras from Costco or Phonaks from a private clinic. The price difference is BIG but if the Jabras have bluetooth issues, they won't be the ones for me.
What advantage does Resound Nexia 9 have over these Jabra Pro 20 hearing aids. Same company, big price difference. I'm wondering if I should have gone to Costco ;-)
I am so confused. I am looking at Costco Jabra and the Phonak audio lumity l90 from an online retailer. I have severe hearing loss and the Phillips I bought 3 years ago never quite cut it for me. From what i am reading the Jabra 20 wont give me what i want. Is that true? Would i do better with Phonak? Thanks
I have Phonaks with real Bluetooth in them and I can connect to cell phones, TV's, PC's, my cars, etc. without the need of some other stupid device to connect me. I will not buy anything now without true Bluetooth, why go back to the dark ages without it? Why do other brands not put true unrestricted Bluetooth in their device?
Not much is discussed about hearing aids and Bluetooth and android vs iphone. I am due for new aids and I don't want to buy an iPhone in order to continue to be able to stream phone calls on android. Android is slow when it comes to tech with LE Bluetooth and costco is no longer selling the phonaks with classic Bluetooth which work well with android, so now i will have to shop somewhere else and pay more for aids or learn how to deal with iPhone.
They partnered with Apple prior to 2018 to get around a patent. Therefore, they could not connect using classic Bluetooth. Phonak didn't partner with Apple.
Just got these and live in Texas, it’s hot, just being outside when I just start to sweat I get alotttt of clicking and shut off. Not waterproof what so ever.
I have the new Pro 20's and the directionality/beam forming/steering sucks. Creates muffled hearing in situations with some noise. 2 adjustments and still sucks. And my old aids are Resound One's and do way better in All Around than these, and they are 3 years old. I am using the Outdoor program because i cant stand the constantly shifting sounds and muffled comprehension when its "steering sounds". These are going back...
I have Enhance Pro (M&RIE) and the “environmental optimizer” is driving me nuts! My EV is quiet, but at around 60 kph tire and wind noise triggers the devices to turn down the audio level and increase the noise-cancellation. In seconds a “cone of silence” (yes, remember “Get Smart?”) descends and I can no longer understand my passenger. Can this “feature” be turned off? How about in the 20?
I am 77yo and I remember 'Get Smart'. Have you tried changing the APP settings? Or maybe an adjustment by the provider? I get mine soon and hope this can be fixed. Good luck.
@@dougbas3980 The app allows adjustments on level and noise reduction in all-around mode, but it is subject to override by the lousy algorithm! My “outdoors” setting does NOT automatically override. I do plan to keep digging! Hang in there fellow boomer!
Phillips behind the ear rechargeable. Had the battery type, tiny batteries are a pain. Rechargeable is fantastic. In the charger at bedtime and back in my ear in the morning. More then a full day of used with this charging arrangement. Phillips has been great so far, I'm on the 4th set, make sure your costco provides loaners. As a medical first responder I don't have the luxury of being with out the.
for me ... trial period = how long do i have to decide if i will keep them. give me a 2 year trial period ... i won't be offended. But i'm pretty sure if i didn't like them i would return them by about 2 or 3 months. But i'll happily take as long a trial as they want to give me :)
Purchased Enhanced Pro10 October, 2023. Immediately had problems. The left would either totally shut off and I heard nothing or it would blare everything I heard. In total, I made 4-5 trips to Costco for the problem. Given many excuses... Jabra is working on a fix, blah blah blah. Costco even went as far as to see, if at a distance I could hear them talking. Also did a mold in the hope that would make it right. Then pushed me off onto Jabra who pushed me onto Costco. Wrote to Jabra and was told Costco had to fix it. They inquired around and round someone that would fix it, but I refused to put out anymore $. Demanded Costco refund my money. At the last attempt to get help and when I told them I wanted a refund they said, you could have gotten a replacement. Something they neglected to tell me. However, I will return to Costco in PA, my home state and get the Phillips 9050. Fingers crossed. I've been without hearing aids since 4/24. And it's been horrible as my hearing is getting worse.
What he is not saying is that the Bluetooth is very very weak and will loose connection. I tried two pair one from Costco and the other direct from Jabra both pairs lost Bluetooth connectivity when I was in open spaces; like walking around a mall or at a golf course. Both pairs lost Bluetooth streaming connection as soon as I put my phone in my back pocket. Both technicians try to down play the failure. One said that it was a tube from the unit to the ear bud and replaced it. Did not work. The second tried changing settings and still, I continued to drop calls and my music was dropped on and off. The third one finally came clean and admitted that the Bluetooth in the hearing aid is very very weak and it is being work on, but the fix will not be available for a long time. Both pairs were returned for a refund. P.S. Costco return was a bit painful. I had to make an appointment and then the technician was really put off by the return.
Hey Zelph I’m comparing their features throughout the whole video. I can’t decide for you on this instance as I don’t know your loss, or hearing difficulties - but I can present the info so that you can make a decision based one what’s important to you. Matthew
You can hard reboot the Jabras for pairing purposes by holding down the buttons about 8 seconds to turn them off, then 2 or 3 seconds to turn them on. No charger required.
@MartianSolarbuddy Appreciated Do the L and R work independently for the reset ot do I need to press them together for the reset? Is there a tine to let me know thst they reset?
@@kevinabel2370 What I do is turn them off with long holds and when they are dead and I’m ready to pair I turn them BOTH on simultaneously with 8-second presses. I have the impression that I could pair them one after the other and it would work, but I’ve never actually tried that. I just treat them as a unit. Note that I’ve never measured the times to force them off or repower-I just hold the buttons until the amplification stops. On powering, I hold them 8 or 9 seconds (approximately).
I will say out loud what we are thinking. If the wearer needs a cellphone to use your hearing aids these will not catch on to the older crowd. We hate cellphones, our fingers hate cellphones, our eyes hate cellphones. These are obviously designed by young engineers, to be used by young cool deaf techies, right?
@@1nofumes great point. You don’t need it though. It’s an additional feature, however the hearing aids work completely independently. Hope this helps, Matthew
Wow. So much bad information it’s hard to know where to start. Costco dosnt sell many different types of over the counter hearing aids. They sell ONE. And its sales are dismal. You did mention the feedback issue, but you buried it in your video. The jabra are horrible for high frequency loss due to feedback. Philips is better for high frequency loss, more user friendly, and has far superior customer service. Jabra customer service is mediocre at best.
My current issue with the Enhanced Pro is when using the TV Streamer, the surrounding sound (ambient environment) gets reduced so I can’t hear my wife very well when she is sitting just two feet away from me. Continued trips back to audiologist at Costco hasn’t remedied this issue. Any thoughts?? What adjustments do I need to make or do I need to send them back to mfg for full diagnostics to cure issue?
Which style of hearing aids do you wear?
1. OTC
2. Receiver in canal
3. Custom
4. Behind the ear
5. No hearing aids yet...
Let me know, Matthew
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4. By the way, while listening to the above video on my television, the swoosh sound that you utilize is 4 to 6 times louder than your voice and is frighteningly LOUD.
Mathew I am a costco customer. The first ones I bought was the KS10s. And thank goodness for the 6 month trial. Because I was having troubles with those. It started in my 4th month. Then the Jabra 10s came out and my H.I.S changed me to those. And I have enjoyed them. The are very good. So if it was not for the 6 month trial I would have still had a lot of troubles with the ks10s.
Hmmmmmmmmmm it’s more of an exchange period than a 6 month trial then. Thanks for sharing Samuel. Matthew 😊
Kind of. If I had decided not to continue with costco. The would have gave a full refund. But in my experience with costco hearing. They do really try to correct any problems. And another plus to the is all supplies are furnished dome and traps as long as you own the hearing aids purchased.
The KS10s are a special case. Costco dropped them because of many failures. Mine took 2 years to show up. Costco sent mine back to the manufacturer for repair. I now have them back and they work well. Costco really stands by what they sell.
@pikeviewer7002 they are a special case but they had only been out for 1 month. When I got my set that had to be replaced.
Love Matthew's videos, but disagree with him regarding Costco's 6-month trial. Yes, Matthew, an audiologist should customize the HA in a shorter period of time. However, Costco does not generally offer an audiologist (except Canada) and sufficient "customizing time". In my experience, we Costco patrons are left to our own ignorance and inexperience through trial and error to determine the best settings. This is especially true for new hearing aid patients. Therefore, the 6-month trial is a critical and necessary benefit when purchasing hearing aids.
Also, as Samuel points out, your remark about replacement is a bit inaccurate, as the customer may receive either a replacement, a full refund, or an upgrade during the trial period. @@HearingTracker
2. Reciever in canal - Costco Jabra Enhance Pro 20. I'm 5 weeks into the trial & love them!
Whats your hearing loss ?
@@Jack-mu4iv Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
I’m puzzled that you consider a lengthy return period to be a negative.
Hey Don, I don’t find it a negative, just overkill. As I said if I have a patient that’s still struggling with their tech 4-6 weeks (sometimes sooner) after I’ve fitted them I would be looking at alternative tech. Never mind 6 months…!
@@HearingTracker let me suggest an alternate viewpoint (as a user) - if I struggle to get my tech to address things in a timely fashion, at least Jabra will protect me with a lengthy return period. 😊 And thanks for the response.
Is the Jabra Enhanced pro 20 bidirectional with a Samsung Galaxy S23 or S24 that supports LE Audio Bluetooth?
I had the older model and traded in for the 20s and they’re definitely a step up not only in size as they are smaller but in battery life and functionality as a hearing aid.
I would like to tune them up myself as the Costco nearest to me is 2 1/2 hours drive to Sevilla Spain from my beach house by Atlantic and Portugal.
I refer to this however, a “first World problem“ as these are quite an improvement. Life is getting better.
I’m wearing an OTC, receiver in canal style hearing aid. I bought mine directly from Jabra. I don’t think I’ll go that route for my next pair.
Thanks for sharing bum hip, would love to know why? Matthew
@@HearingTracker I have not been overly satisfied with the adjustments they make. they can't seem to get it right. They were fine for the first few months I had them, but the left one started to "act up." It would not amplify sound, but the bluetooth feature would work. So they sent me another pair. A refurbished pair. I wasn't thrilled to not get a new pair. They never worked as good as the first pair did in the beginning. The left one is not amplifying as well as the old one did. If I take them to a local audiologist, according to Jabra, they can no longer be adjusted through Jabra. I paid for them to be able to be adjusted at no extra charge. If I take them to be adjusted locally, it will most certainly come at a cost. I think Costco will be my next place I use. Not sure if that is the best way to go though.
I’ve used the Jabra EP20 for about three months now. The technology is amazing. The price at Costco was very good. Both aids for $1300 Canadian. I’m using both the new tv steamer + and the multi mic. Both work great. Streaming from my iPhone works well. Both telephone calls and streaming music or podcasts. I’ve been wearing hearing aids for about 40 years and like I said, these aids are the best I’ve ever had.
I'm enjoying your videos and will be going to a Costco in a few weeks for a hearing test. A friend of mine just recently got Jabra hearing aids and she is thrilled with them.
I'm delighted to hear that! Thank you for taking the time to comment, Matthew
🙋♀️ I just had my hearing checked, I only have 5% in my right ear and 35% in my left. My options for cost were $500 to $4500. Thank you very much for your information. I am on the Next door app, someone asked the community where to get good hearing aids Costco was the most recommend. 👍
Vote blue! 🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸💙🇺🇸 👍
What is voting have to do with your hearing aid?
Maybe after they get their hearing aids they might re-consider. I did see a sweatshirt on an African American last week that read, "Ready to Mumble" LOL
@@clarissazuniga7892well on the voting... actually in several other countries where you have free common health care you can also get hearing aids prescribed at low or no cost, but in pure capitalist solutions not so much...
I tried the Jabra and returned them because the bluetooth aspect was a fail (Pixel 8 bluetooth connectivity and streaming was too fragile, streaming audio quality seemed quite lackluster compared to my old Costco KS9, and LE Audio gave me desynchronized streams to the ears). So I'm looking forward to the Philips 9050 ... do you have any experience comparing the Jabra to the Oticon Intent?
I have the Philips 9030. The Bluetooth has been reasonably reliable. The Philips was prescribed because it had enough programmable bands to accommodate a very sharp drop off at a particular frequency. I believe it had 25 programmable bands.
I have Phonak aids and they can connect to my Android, Iphone AND my Macbook Pro (only two at the same time though).
For me connecting to the Mac was essential as I have a lot of online meetings (zoom/team...)
Great video. I am a first-time hearing aid user with the EP20s with a Galaxy S23 Ultra phone since January 2024. I had to send them back for a replacement after working with second tier support over blue tooth connectivity issues. The new pair exhibits slightly different connectivity issues (primarily with the left ear, but it is still enough of a reliability problem to render them unusable with my phone or a streaming device. I get enough different comments from other users and even Jabra support personnel, that I believe they know they haven't nailed down the root causes of the problem and that there are a good number of compatible S23 and S24 phones that are having similar issues. The last support person was blaming the small size and hence the small Bluetooth antenna (probably not true). I will be calling support again in the next few days to see if there are any updates on the problem and to request a replacement set. If they can't get the issue resolved, I may be using that 6-month warranty. Otherwise, they appear to be a great value.
Phone connectivity was a problem for me with a IPhone 15 pro. Costco knows its an issue with most if not all phones.
Hi mat this jabra pro20 RiC, would you recommend this with severe to profound hearing loss ?
Excellent presentation! I made a trip to Costco and purchased the Jabra hearing aid today. Thank you!
@@jackboyne300 what a kind message to receive. Thank you for thanking the time to share. I hope you get on really well with your new tech! Matthew
I just got my Jabra Enhance 20 aids about a week ago. They are the earbud style, not behind the ear. By the way, they are working well. I'm learning how to adjust them without a phone... Easy Peasy.. Don't know if it makes any difference or not, but I have tested having profound hearing loss from three different audiologists.
I bought the Jabra 20 from Costco a month and a half ago. I am having a very difficult time keeping it connected to the app and having to constantly change the settings due to environmental changes. I have been unable to get it to function well in group settings and have removed it and gone without due to lack of functionality. On cell calls I get the complaint often that my caller is getting way too much background noise. I adjust the settings all the time, but it does not stay nor offer to auto adjust. Very frustrated so far.
does the length of the charge diminish if your hearing loss is greater? I only get about 10 hours on one and 13 hours on the other
Is the $3200 price the base model? How much is the super power model?
My costco tech says jabra has bt issues, not sure if she means latest model.
Does Jabra no longer offer a smaller model with 312 battery? That is my favorite by far on the first gen Jabra. Thank you.
I've watched a lot of videos on Jabra hearing aids. But one thing I still don't understand is the difference between the resound nexia and the Jabra pro 20's. I have a hard time believing these are identical given the difference in price. It feels like the Jabra technology is from resound but made with less quality components. Who would know if this is correct?
I was excited about getting the Jabra Pro 20’s, but I just returned them after 4 mos. They had a Tinny sound and the right ear volume was always too low. Costco Tech could not resolve it. I do a lot if streaming and didn’t at first notice I wasn’t picking up anything but the streaming. I brought them in and they fixed the sound and told me my daily cleanings weren’t adequate on the microphone holes. Two days later the sound was almost gone again no matter how well I cleaned the holes. My faith in Jabra is gone, I’m now waiting for the 9050’s.
Hey young man, fantastic information. I appreciate detail! Wondering which HA to purchase next, and this has greatly helped.
2, went with Jabra Pro 20 at Costco. I do believe they are a considerable upgrade from the Nexia 5's I had.
So how did these two compare to rexton reach
Have you checked out my video on exactly that subject Mary? Matthew
I wear the Jabra Enhance Pro 10s and wondering if an upgrade would be worthwhile. I am very frustrated with hearing in noise, despite numerous adjustments at Costco, etc. I had to abandon the M&RIE receivers due to feedback and fit. Anyone have thoughts about the 10s vs the 20s?
Marie receivers can be great for some but not for others. It could also be that Jabra just isn’t right for you. Don’t give up just yet. Matthew
@@HearingTrackerIs an upgrade from Jabra Pro Enhance 10 to 20 worth it?
Thanks for the excellent video. I currently use Jabra Enhance Pro PM8s, btw. Anyway, I do not see where you added a link for the video on Hands-Free Cell Phone Calls In Three Steps, mentioned at 15:15. Thank you.
Thanks Tom it means a lot!!! Here’s the vid you’re after, Matthew
Hands-free Hearing Aid Smartphone Calls in 3 Steps!
ua-cam.com/video/G1E91hP4lqs/v-deo.html
How would the Jabras compare to the new Philips 9050?
Yes, why compare them to old version of the Phillips instead of the new?
@@polarbearhero9803 Perhaps because the 9050s aren't yet available.
I'm currently on my 3rd pair of Jabra EP20s within the first year of purchasing from Costco. My first two pairs worked great for a few months and then the microphone sensitivity degraded to the point that I could hear as well with them in or out (i.e. not well.) If this pair go the same way I'll be switching to different hearing aids.
When working they are great and the Bluetooth streaming works well with good audio quality. The double-tap for call answering works fairly well, but isn’t consistent. It would be nice if the double-tap would pause/restart streaming as my old Phonaks would do.
Do you know if Costco Canada sells the Jabbra's? and if they also sell a Auracast device to case to a headphone or hearing aid that you can connect to your TV or Stereo at home?
Just got the Costco Philips hearing aid. When I listen to music on my iPhone - UA-cam - sounds tiny and very little to no bass. The sound adjustments sliders don’t help. Hope you can help me. Just subscribed.
Hey James, are you using open domes? Matthew
Don’t know, how do I tell?
Can I send you a picture?
Appears to be a closed dome. Looked it up on UA-cam.
I wear Widex receiver in canal. How does Jabra compare to Widex?
I have have had the Pro 20 RIE aids for a few months. Generally, I like them a lot -- esp. the price, compared to my previous $4K+ Oticon from 2007, but I've had complaints about my voice quality when answering phone calls with them. Also, the iPhone app doesn't have some of the profiles that you show n the vid. But -- excellent, very informative work. I learned some things!
EDIT: I cannot find any mention of an option in the iOS app called "Auto-activate favorite locations" -- what does it do?
A tip to Costco members in Canada to use Google Maps to find other Costco Hearing Centres to call for an earlier date for full hearing assessment. Locally, I was looking at a possible September appointment but managed to find a June appointment and also kept a July appointment elsewhere, just in case I am not happy with June assessment/audiologist! One hour out of town but well worth it, as hearing well is SO IMPORTANT TO ME!
Great video, just subscribed.
After testing the Philips and Rexton, I ended up with the Jabra Enhance Pro 10. I’ve had them now for about 12 months. I was wondering if you have a video comparing the Pro 10s with the Pro 20s features. Are the 20s worth upgrading to??? My type of loss is cognitive for the most part.. One of the many issues COVID left me with after 45 days in the hospital, thankful 😌 I survived.
Thanks for sharing
I’m interested in seeing a comparison between the Jabra Enhance Pro 10 vs 20.
Do they help with speech recognition? Thank you
That's on the Jabra app itself
im 18 months into my kirkland 10.0's charge is down to about 14 hours from the advertised 18 hours. service has been excellent
Moderate to severe in the left ear and severe in the right ear. They said I am a candidate for Cochlear Implants. In addition to the Jabra Enhance Pro - 20, I use a Multi-Mic for streaming & in noisy environments to increase the speech-to-noise ratio. Life-Changing!
I just got the Philips RIC rechargeable 9040 on trial that are going back as soon as the 9050 are here. I want the most recent technology. Still getting used to them and seeing my fitter tomorrow.
Currently wearing the Signia Insio 5 AX ITC, love them but just bought the Jabra E Pro 20 from Costco to get the Bluetooth LE Audio. Excited to have improved signal strength for streaming from iPhone which I’ve come to depend upon. Thanks for all your support!
Hi can you comment on 1) is the sound you hear with Jabra clearer and or more natural than your current HA and 2) how does in perform in a restaurant/ noisy environment vs your previous HA. Thank you
Have had a week now and I’d say they sound a bit clearer, and their filtering for noise is pretty impressive. The bluetooth LE audio is a massive improvement and that’s what I like most.
Two week update: The Bluetooth LE Audio continues to blow me away. Also hooked up the new ReSound TV Streamer+ and words can’t describe how impressed I am! Finally the app is everything as advertised, it’s very impressive! I’ve had my first adjustment for ‘clarity’ yesterday, fine tuning. Also got fitted for custom molds-want to test which works best for me as I really liked the Signia’s ease of slipping in and staying without needing to fuss with fit.
My current issue with the Enhanced Pro is when using the TV Streamer, the surrounding sound (ambient environment) gets reduced so I can’t hear my wife very well when she is sitting just two feet away from me. Continued trips back to audiologist at Costco hasn’t remedied this issue. Any thoughts?? What adjustments do I need to make or do I need to send them back to mfg for full diagnostics to cure issue?
I have been wearing the Jabra Enhanced Pro 20's for about two months. While all the features and the app are pretty good, the sound quality during audio streaming and phone calls is significantly worse than my KS-9s. They initially sounded tinny as my AM radio earphone from the 1950's. The Costco technician increased the bass, which helped some, however the distortion is terrible, both before and after the bass was adjusted. I was looking forward to the LE audio and Auracast, but the benefit of this is lost if the audio streaming sounds as poor as these do. I have closed dome tips due to my hearing loss, which I would think would actually help them sound better. They are connected to my iPhone 15 Pro. The odd thing is they sound great if you are listening to music or podcasts directly and not through the hearing aids. You also have to have the tech specifically add a program with the correct options to get the variable front focus setting in the app to work correctly. I'm going to have to look at other options, these are not good sounding hearing aids, even though they have great features.
Hey the Nash, I’m really grateful for you sharing your thoughts with everyone else looking for hearing aids. I hope you manage to find the right set up for you. Thanks for watching, Matthew
I too just got the latest Jabras and have been very disappointed in the streaming quality over the KS9’s. I was looking forward to the latest technology and thought the streaming quality would have been improved. manufacturer’s are more focused on speech understanding which the dB and frequency range aren’t wide enough to allow for quality streaming of music. Also disappointing is listening to phone conversation. Have to turn volume way up. The mic is however, much better than the KS9’s. Still testing them, but streaming music is important to me and I can’t get over the low quality tinny am radio sound as well.
I just got my Jabra 20 and audio streaming is unbelievably disappointing. It’s like if you had a 20 band equalizer and you completely turned off every frequency but the very highs, and even those frequencies are muddy.
I get it that the hearing aids are not ear buds, but I honestly put in my old Costco HAs so I could finally enjoy some music at bedtime.
My old HA Kirkland 9.0 sound rich and with full frequency and sounds amazing streaming so I know HA have the capacity to do it.
Calling my tech tomorrow and seeing what she can do, because I honestly will return them asap if she can’t at least match my 9.0s😊
I just got my Jabra 20 and audio streaming is unbelievably disappointing. It’s like if you had a 20 band equalizer and you completely turned off every frequency but the very highs, and even those frequencies are muddy.
I get it that the hearing aids are not ear buds, but I honestly put in my old Costco HAs so I could finally enjoy some music at bedtime.
My old HA Kirkland 9.0 sound rich and with full frequency and sounds amazing streaming so I know HA have the capacity to do it.
Calling my tech tomorrow and seeing what she can do, because I honestly will return them asap if she can’t at least match my 9.0s
Thanks for this review it was very helpful in being able to discuss options at Costco.
Do the Jabra Pro 20 and Enhance Select 500 share the same features?
Jabra is trying a new connection strategy that is admittedly not working and causing wide spread inconsistent streaming and connection to app. For those who rely on this feature, I would hold off!
Hey Shaunna,thanks for sharing. What issues are you having? Matthew
I just purchased the Jabra Enhance Pro 20. I generally like them but they need to be adjusted a little. My appointment is tomorrow so we'll see if there is an improvement. I was previously using the Kirkland 9 series.
What do do with my Jabre hearing add from Costco, happens one side connect to iPhone and not often other side. it is mostly on the left green. Does it problems occur on charger?
Why is the Jabra micro rechargable battery HA smaller than the disposable battery HA? Most rechargable HA I have seen are larger than the disposable battery.
Given how much money I spend at Costco I always find it funny when reviewers comment that you must buy a Costco membership each year. I spend a membership in pumpkin pies each year. I get my glasses from Costco too.
I muse I'm going broke saving money at Costco ;-)! In reality, I could not be happier with my Jabra Enhance 20 HA & all the savings, like gas - $1.50 big hotdog & soda, well worth the membership.
I just got my new jabra enhance 50 R. I had 6k aids before but has been several years since I lost them. So far I like my new aids but not quite as comfortable.
I tried all three hearing aids at Costco and the 9040's were the only units I could understand speech.
I have Jabra Enhance Pro 20. And returning to Costco tomorrow after 5 months. Left ear has a static sound since day one. Tried all domes and had it adjusted 3 times. Not to bad if I have it set too filter sounds. Yesterday Costco blamed it on not using a dryer even though it started on day one and it wasn’t raining. I was going to try custom ear molds but I don’t think this Costco really wants to spend time or effort to improve the experience.
Had the same problem with my $5000 Phonaks on the right ear. My hearing provider tested and could find nothing wrong so she had me hold the right hearing aid to my left ear - it sounded perfect (no static). She referred me to an ENT (ear doctor) who took sent me for an MRI which showed nothing abnormal physically. He did think I will eventually need implants but not yet. I was bummed but relieved because now I knew it was not the aid but something weird with the ear itself. Problem not solved but now I check the aid in the opposite ear for confirmation. I’ve learned to ignore the static. Could be some form of tinnitus I guess
Sounds like a message adjustment in the level of volume. That happened to me and I have severe hearing loss in my left ear.
I have been wearing the Jabra hearing aids for two weeks now. I had the Phillips, Which I really think the Costco rep makes more profit on,,,, but was unhappy with several of those features.
Thus now wearing Jabra…and listened to this video, because the fit in my left ear leaves so much to be desired!! You’ve answered my qualms, and I’m heading into the stop to have them change the mold to be a little larger fit into the left ear. Thank you for your clear explanation, so that I can have a better hearing experience:). Also, I might note, that the app for Jabra is far superior to the Phillips hearing aid app, most often given to Costco members!
Do I need iPhone for Jabra or does it have android capability?
Both work sevenfrog. It’s worth checking the compatibility checker outlined in the vid though. Thanks for watching, Matthew
@@HearingTrackerwhat about streaming calls to phone with android? My fone is not on the list but it wasn't on the list when i got the ks9s. Streaming calls via Bluetooth is important. I do not want to wear a device around my neck to do this ..i didnt have to fir the ks9s.
I use Oticon OPN-1 and Resound linx 961 (2014 release)
Tried jabras for 6 months. Was never able to get satisfactory results. Besides not being able to hear improved hearing of conversation in noise I found the sound tinny. Tried Philips 9040 demos and love them. Ordered the 9050’s.
6 months!!!! Why suffer for so long? Matthew
I was really excited after this review but after going on several other sites I am finding tons of Bluetooth connectivity issues especially with Android. That is deal breaker for me.
Hey Golf… I have another review coming this very subject in the next few hours. Watch this space. Matthew
@@HearingTracker Which video was this? I looked on your page but couldn't tell. I'm also debating between the Jabras from Costco or Phonaks from a private clinic. The price difference is BIG but if the Jabras have bluetooth issues, they won't be the ones for me.
What advantage does Resound Nexia 9 have over these Jabra Pro 20 hearing aids. Same company, big price difference. I'm wondering if I should have gone to Costco ;-)
I love my Phillips. There’s absolutely nothing wrong with them. Including the low price . Love them
I am so confused. I am looking at Costco Jabra and the Phonak audio lumity l90 from an online retailer. I have severe hearing loss and the Phillips I bought 3 years ago never quite cut it for me. From what i am reading the Jabra 20 wont give me what i want. Is that true? Would i do better with Phonak? Thanks
I have Phonaks with real Bluetooth in them and I can connect to cell phones, TV's, PC's, my cars, etc. without the need of some other stupid device to connect me. I will not buy anything now without true Bluetooth, why go back to the dark ages without it? Why do other brands not put true unrestricted Bluetooth in their device?
Not much is discussed about hearing aids and Bluetooth and android vs iphone. I am due for new aids and I don't want to buy an iPhone in order to continue to be able to stream phone calls on android. Android is slow when it comes to tech with LE Bluetooth and costco is no longer selling the phonaks with classic Bluetooth which work well with android, so now i will have to shop somewhere else and pay more for aids or learn how to deal with iPhone.
They partnered with Apple prior to 2018 to get around a patent. Therefore, they could not connect using classic Bluetooth. Phonak didn't partner with Apple.
Just got these and live in Texas, it’s hot, just being outside when I just start to sweat I get alotttt of clicking and shut off. Not waterproof what so ever.
I have the new Pro 20's and the directionality/beam forming/steering sucks. Creates muffled hearing in situations with some noise. 2 adjustments and still sucks. And my old aids are Resound One's and do way better in All Around than these, and they are 3 years old. I am using the Outdoor program because i cant stand the constantly shifting sounds and muffled comprehension when its "steering sounds". These are going back...
I have Enhance Pro (M&RIE) and the “environmental optimizer” is driving me nuts! My EV is quiet, but at around 60 kph tire and wind noise triggers the devices to turn down the audio level and increase the noise-cancellation. In seconds a “cone of silence” (yes, remember “Get Smart?”) descends and I can no longer understand my passenger.
Can this “feature” be turned off? How about in the 20?
I am 77yo and I remember 'Get Smart'. Have you tried changing the APP settings? Or maybe an adjustment by the provider? I get mine soon and hope this can be fixed. Good luck.
@@dougbas3980 The app allows adjustments on level and noise reduction in all-around mode, but it is subject to override by the lousy algorithm! My “outdoors” setting does NOT automatically override.
I do plan to keep digging! Hang in there fellow boomer!
Phillips behind the ear rechargeable. Had the battery type, tiny batteries are a pain. Rechargeable is fantastic. In the charger at bedtime and back in my ear in the morning. More then a full day of used with this charging arrangement. Phillips has been great so far, I'm on the 4th set, make sure your costco provides loaners. As a medical first responder I don't have the luxury of being with out the.
for me ... trial period = how long do i have to decide if i will keep them. give me a 2 year trial period ... i won't be offended. But i'm pretty sure if i didn't like them i would return them by about 2 or 3 months. But i'll happily take as long a trial as they want to give me :)
Purchased Enhanced Pro10 October, 2023. Immediately had problems. The left would either totally shut off and I heard nothing or it would blare everything I heard. In total, I made 4-5 trips to Costco for the problem. Given many excuses... Jabra is working on a fix, blah blah blah. Costco even went as far as to see, if at a distance I could hear them talking. Also did a mold in the hope that would make it right. Then pushed me off onto Jabra who pushed me onto Costco. Wrote to Jabra and was told Costco had to fix it. They inquired around and round someone that would fix it, but I refused to put out anymore $. Demanded Costco refund my money. At the last attempt to get help and when I told them I wanted a refund they said, you could have gotten a replacement. Something they neglected to tell me. However, I will return to Costco in PA, my home state and get the Phillips 9050. Fingers crossed. I've been without hearing aids since 4/24. And it's been horrible as my hearing is getting worse.
I'm wearing Jabra Enhanced select 500
What he is not saying is that the Bluetooth is very very weak and will loose connection. I tried two pair one from Costco and the other direct from Jabra both pairs lost Bluetooth connectivity when I was in open spaces; like walking around a mall or at a golf course. Both pairs lost Bluetooth streaming connection as soon as I put my phone in my back pocket. Both technicians try to down play the failure. One said that it was a tube from the unit to the ear bud and replaced it. Did not work. The second tried changing settings and still, I continued to drop calls and my music was dropped on and off. The third one finally came clean and admitted that the Bluetooth in the hearing aid is very very weak and it is being work on, but the fix will not be available for a long time. Both pairs were returned for a refund.
P.S. Costco return was a bit painful. I had to make an appointment and then the technician was really put off by the return.
I have Micro R RIC
But you never finish the sentence “Compared to the Philips Hearlink, this is…” What?
Hey Zelph I’m comparing their features throughout the whole video. I can’t decide for you on this instance as I don’t know your loss, or hearing difficulties - but I can present the info so that you can make a decision based one what’s important to you. Matthew
I can not connect my Costco Jabra enhance to my Android without having the charging case with me.
You can hard reboot the Jabras for pairing purposes by holding down the buttons about 8 seconds to turn them off, then 2 or 3 seconds to turn them on. No charger required.
@MartianSolarbuddy Appreciated
Do the L and R work independently for the reset ot do I need to press them together for the reset? Is there a tine to let me know thst they reset?
@@kevinabel2370 What I do is turn them off with long holds and when they are dead and I’m ready to pair I turn them BOTH on simultaneously with 8-second presses. I have the impression that I could pair them one after the other and it would work, but I’ve never actually tried that. I just treat them as a unit.
Note that I’ve never measured the times to force them off or repower-I just hold the buttons until the amplification stops. On powering, I hold them 8 or 9 seconds (approximately).
how much are you getting paid for this review?
$00.00
Have profound hearing loss. Wear custom ear molds Oticon open S1, going to look at Intent which is $6800 for the pair. 🤮
I think you’ll notice a big difference from the patients that I’ve upgraded from the same tech. Thanks for watching, Matthew
Enhance pro 20
Problem is nearest Costco is an hour and a half away, so not that convenient.😝
Interesting though this looks mostly as a sales pitch more than a review.
I don’t sell them 😊
@@HearingTrackerplease don't let all the 5 yr. olds in 50 yr. old bodies, distract you from the awesome videos!
I will say out loud what we are thinking.
If the wearer needs a cellphone to use your hearing aids these will not catch on to the older crowd. We hate cellphones, our fingers hate cellphones, our eyes hate cellphones.
These are obviously designed by young engineers, to be used by young cool deaf techies, right?
@@1nofumes great point. You don’t need it though. It’s an additional feature, however the hearing aids work completely independently. Hope this helps, Matthew
phonak in the ear
RUBBISH ! !
Wow. So much bad information it’s hard to know where to start.
Costco dosnt sell many different types of over the counter hearing aids. They sell ONE. And its sales are dismal.
You did mention the feedback issue, but you buried it in your video. The jabra are horrible for high frequency loss due to feedback.
Philips is better for high frequency loss, more user friendly, and has far superior customer service. Jabra customer service is mediocre at best.
My current issue with the Enhanced Pro is when using the TV Streamer, the surrounding sound (ambient environment) gets reduced so I can’t hear my wife very well when she is sitting just two feet away from me. Continued trips back to audiologist at Costco hasn’t remedied this issue. Any thoughts?? What adjustments do I need to make or do I need to send them back to mfg for full diagnostics to cure issue?