Sony A7IV Overheating in Menu and Video
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- Опубліковано 23 сер 2024
- I am sharing my experience concerning overheating with my Sony A 7 IV. My two issues were when setting up the camera in the menu system and with video. The video overheating was not a major surprise, but overheating while in the menus was.
I recently had a chance to use the EOS R6 and had no issues with overheating. However, that camera has had several major firmware updates to improve performance when concerning overheating. I expect the same for the Sony A7IV.
link to the Sony help page to change the settings
helpguide.sony...
I’m going to look into This and speak to Sony. I haven’t had any issues here in Australian summer. Concerning a lot of people are getting this yet I haven’t seen anything
I would appreciate that, thank you! I intended to respond to your earlier but am currently on a trip. 0445 van to the airport and we just finished flying a few hours ago.
Jason mine over heated also in 4k 30fps after 6 minutes of video Christmas Eve Night. I too picked mine up on the 23rd love the camera 📷 but this has me very nervous.
I just got mine today and it overheated after only a few minutes of just setting up my menu settings. Haven’t even shot video yet 🥲
@@T8Jacob everyone I suggesting turning the heat warning to “high.” By default it comes set to low. People seem to be having no issues after making that change. Mine gets really hot just scrolling through the menu but i haven’t gotten a warning yet.
Same problem for me
Thanks for the video Joe. Experiencing the same issue and waiting for the firmware update (if any). The shutdown during menu nav is unacceptable.
Unacceptable is exactly right.
still waiting for update... mine does not overheat, but it gets hot in menus
Same happened to me.
Was setting the camera up in a room at around 24°c, and after about maybe fifteen minutes of going through menus a temperature warning symbol popped up.
I was able to speak with Sony support today. There will be a follow up video for this but here is the basic info below.
1. Set the Auto Temp Off to High
2. The overheating in the menus issue is currently under investigation by Sony.
3. If you are experiencing overheating in video, this is what I was told in addition to setting auto off to high.
Lower file format resolution
Use a tripod instead of handheld
No direct sunlight
No steady shot
No wifi
CFexpress Type A card
Disable Proxy Recording
I was told if I wanted more information on future developments to utilize the Sony support website.
sony.com/support
I have done further testing and am compiling my data. I will include the data in the follow up video.
Hey Joe, thankyou for sharing that. Didnt you asked for another unit?
@@samuelleonc I reached out to Adorama for a solution but they did not offer that as an option. They said to contact Sony.
I had zero overheating issues until I started using regular SD cards. It overheated very quickly while filming a paid job. I then switched back to the CF express card and no more overheating. Filmed handheld and on a gimbal, 4K 4.2.2 10 bit at 60fps and 24 no issues. For me the memory card played a big role in the issue.
@@samvargasimages7905 Thank you for posting! I am happy to hear that there might be an identifiable variable in this situation.
The camera shouldn’t be overheating anyway. For Sony to come and give you a set of conditions under which to film in order for it not to heat is ridiculous.
Hi!!!. Same here. Quite quite dissapointed as this is not particulary cheap. 25 minutes only playing with the menus and the cammera went off. Absolutelly unusable for a job. Incredible this was not mentioned in any of the youbute reviews done before the launch. Hope this can be solved via firmware update. If not... it will go bach to the shop sadly. Kind regards
I am betting long term that these issues are resolved. At least I hope. There were things I liked about the R6 but so far, except for the heating, the A7iv is surpassing expectations.
I got some issues. Without recording video and just menu using camera becomes so hot and it is so hot to touch camera. This is utterly disappointing with Sony a7iv. Without recording this camera becomes super hot. Where is unlimited recording? It is shameful. I did return camera and no need.
I have 2 a7iv's and have about 2 hours of test clips 4k 30 and 60 at 8bit and 10bit plus around 250 photos on each camera. I also plugged in the USB-C to charger with without powering off the camera to see if it would overheat and it did not. I even had my 4K monitor plugged in via HDMI. The body was warm obviously near the battery but not hot enough to power down. Enjoy your new a7iv camera but out of the 10 Sony cameras that I have owned in the past 3 years I have immediately turned them ALL to high the minute they power up for the 1st time. Only once I had 1 shut off, it might have had something to do with having it only 3ft directly above an open fire BBQ pit but with that said it still filmed in 4k 30 for over 45 minutes before it finally when into cool down mode.
I never expected the high setting to be the norm. Thank you for the heads up.
@@JoeNDBAVIATION ya unfortunately it is an issue on most Sony cameras but better than the r5 my good buddy has. He can only get a 15 minute clip off that camera before it shuts down no matter what he has his set on. Probably need to start adding some liquid cooled features to these rigs. Ha ha good luck with your channel and have fun with that new camera! It certainly produces some crisp 10bit footage!!!!
@@DeadBrokeBBQ The camera is great overall. I am finding that the overheating while in the menu system is only able to be reproduced while hand holding it, for me, and the auto off set to standard.
Video wise, at auto off high I rarely get an overheat issue and it is after longer recordings plus 45 minutes.
I have definitely enjoyed your channel! Great info there and you have helped me out before. Most of my meal prepping for trips is done on the grill. I am in the process of replacing parts now due to regular use.
@@JoeNDBAVIATION Awesome glad I could help and thanks for watching Joe!!!
This really makes me remember Diy Perks rebuild of the Canon R5 heatsink. I figured this was going to happen ever since it was announced, because it has a plastic back. Which means it doesn’t have enough thermal capacity on the front of the camera. So the processor is so powerful, that when they remove the metal back panel in order to save money. They cut the cooling performance by half. Of course they can fix it in firmware, but doing that will reduce the speed of the camera. Just like that video from Linus tech tips of when apple fixed an overheating issue, by reducing the clock speed.
That makes a lot of sense! I have seen a lot of aviation parts suffer shorter lifespans due to replacing metal parts with synthetics that are more plastic in nature.
I am doing more testing but I might be on to something concerning the over-temp in standard setting while in the menu system.
For those of you that have had the camera shut off while in the menus, was the camera being handheld?
I have done several tests and need to do more, but I am wondering if the IBIS system could be causing the camera to continue to generate heat while being handheld and if a firmware update that locks the IBIS in one place while in the menus would be a fix for this issue.
I am unable to replicate the auto off in the menus when the camera is stationary on a tripod or table. Handheld is different, around 20-30 minutes and then it shuts off. I plan to do several more tests.
Like I said, I have more tests to do and i could be way off on this hypothesis, but I will further test/document this in my down time.
I had mine on a mouse mat with a dummy battery and the battery door open, I was in apsc mode with a 18-105 on the body. MFer went down twice in less than 5 min while I was dicking around in the menu while trying to find HDMI output settings.
Hi Joe, to answer your question - yes my camera was handled at the time that it shut down while I was setting up the menus.
Thanks for the vid, keep us posted
I was really worried about this as I was really enjoying my A7III but opted to get the Alpha 7IV and I heard a lot of individuals having overheating issues or it had issues with the ports. I just received mine today and it’s performed like a champ. No issues (knock on wood) so far. Hopefully Sony takes these issues seriously and sends a firmware update. I will continue to check back for any updates or will update as well if anything happens with mine. I also immediately changed the temp to high and I was using the Camera handheld the entire time to see if it would replicate the issue.
Changing the setting to high for auto seems the solve the majority of issues, even mine.
I am looking for a proper way to document the overheating in the menu system while on auto temp off to standard.
I had the same thing happen to me as well - got an overheating warning while just setting it up poking through the menus in a room temperature environment. As a longer-term Sony user, setting the Auto Power Off Temp to High is pretty much a standard thing that most do, and that has shown to have little impact on the camera re: lifespan, record times, etc. over time. But, this model and how it handles heat dissipation and/or detects temperature seems to be a lot more finicky than many past ones.
Sorry to hear you had the same issue. This is my first Sony camera, so I can't compare. I had the chance to try out the R6 before my A7iv arrived, and with all the firmware updates that camera has, I had no issues.
Mine overheated in the menus. I can feel the camera heating up when holding it, and noticed both times it was in the video mode on the dial, no issue yet in photo mode.
Same problem thanks for the video
Sorry to hear that.
For those of you who overheated in the menus - were you in video mode at the time? It seems to me like that's part of this overheating bug. In photo mode, I didn't have this problem.
I can hear/feel the autofocus motor working on my lens when I'm using the menu in video mode, even though I can't see the preview because the menu is open. That says to me that the sensor is still reading data, and the IBIS is still running, and the AF motor is running, and all of that is generating heat even though I'm not looking at the preview. When it overheated on me the first time, I was accessing the menus (with the screen against the body) in handheld, and it makes sense that it would generate a lot of heat. I didn't think it would be an issue since I wasn't recording, but apparently with the screen closed, it's enough heat. Once I let the camera cool down, I started trying more real-world scenarios like having the camera on a tripod with the screen flipped out and I've managed to drain one battery so far without any overheating notification.
Seems to me Sony needs to find a way to disable the sensor while the video menu is open so it doesn't generate so much heat while we're changing settings, and in the meantime, keep it flipped out while using the camera in video mode, even if you're just using the menu.
It was photo mode for me.
@@JoeNDBAVIATION Well, there goes that theory 😭
@@JoeNDBAVIATION Just saw your followup video - looks like you're onto something either way. Thanks for talking to Sony about it. Hopefully this gets fixed in a firmware update, but in the meantime, just knowing the likely causes behind it and that it's probably not unique to my camera makes me a little less worried.
Thought this was fake news until it happened to me while setting up my custom button and FN menu. But I did have mine in the default setting I was just shocked that it would get hot with only menu navigations.
Just set the auto power off temp to high. No issues doing so and never get any overheating warnings. But like you said, maybe a firmware update to fix it.
Same here with the high setting. No menu overheating with the high setting and only occasional overheating with video. I am plan to do an update after I hear from Sony.
Thanks for the video as I have experienced the same issue.
Same things at rom temp. (around 24C) the camera shut off while setting it for the first time (around 15 minutes without filming).
I run a quick test at standard and it shut down after 16minutes for the first time and a day after I run a similar test and it lasted around 30minutes (same what happed with you it did better for some unknown reason).
then I turned the temp to high and run the exact test. It recored 51minutes without shutting down (battery run out).
Hopefully, a firmware update will resolve/improve this issue.
I am expecting a firmware update will solve the issues. Similar to that of the growing pains of the EOS R6. Glad you are not having issues after upping the auto temp off to high.
Have the same issue. Was going through Jason Morris configurations video... for about 8 minutes or so before it shutdown. I did turn on Wifi though. Going to turn-off wifi and see if that helps.
Did it help? My a7IV arrives in a few days and I want to be prepared! :D
Kinda sketched out about the whole overheating issue on a 2,700 EUR camera though...
This is also my first time on Sony as well, been a Canon user for over 10 years...
@@nogerboher5266 Yes, after turning off wifi and Bluetooth, there is no over heating issue.
Do you think using a dummy battery to a power bank would lower body heat ? Also do you think if I was to purchase a ninja v it would lower heat in the body ?
I'm not a professional photographer but from my many years of being a pilot this is what I would think. Any which way you can remove heat from the body, will probably increase the time before an overheat.
I was considering buying this camera but I will hold on until xh-2 arrives.
The XH-2 looks to be pretty awesome. I had been considering waiting for the new Fuji cameras but decided on the A7iv.
My follow up video in short will focus on a couple things, but this mostly. The camera is getting better with time and fewer overheats/longer times before auto-off in standard mode. There are still some outliers but overall it is getting better.
The best analogy is like the breaking in of a new engine. The initial temps and considerations are rather restrictive until you pass a certain amount of time. After that, the engine runs smoother and the thermals are better overall. For some reason, that is how my A7iv has been behaving, getting better with use.
The other reason I wanted the A7iv was for the autofocus. I tried out the S5 last year and returned it and then was able to barrow the EOS R6 with a range of lenses. The R6 was amazing, but I love the Sony even more, even with the current quirks! My wife doesn't allow me to share family videos, but the A7iv does amazing work with stills and video with my kids! The autofocus works even better than the R6 did and the videos look slightly better on the A7iv.
Same thing happened to me. Camera got really warm during menu when setting up and then temp symbol came on and the camera had shut off. Turned the temp shut off to HIGH and recorded 4k60p 200mbps and recorded for 20 minutes straight with no temp issue (body was warm though).
Changing the temp to high has helped, a lot!
I had the same thing happen to me… my a7iii did not get even remotely as hot as this body does. With the heat dissipation I would’ve figured this would have been better. But my temp on Sony a7iii is still set at normal for turn off. I did a few tests myself.
So the recording test I ran was 4k 60 and camera shut off after 2 mins. The other test was 4k 30 and the camera shut off after about 2 mins. The HD 30/60 went on for about 6 mins each. This was handheld and tracking subjects with stabilization set to active in all cases. The fact is that you need a faster card in order for the buffer/in camera memory to not fill up right away and the second it does the bottom of unit gets really hot.
I really wish I wasn’t running into this issue. Honestly the body is so nice and well put together but it doesn’t feel as compact as the a7iii
I am a long time Canon and Nikon user, so I'm used to high quality products and I just ordered (and paid for) the a7IV... This is my first time in the Sony world and I am kind of sketched out that a 2,700 EUR camera has overheating issues and freezes... A lot of people had their a7IV freeze up for no reason whatsoever and a lot of people had it overheat... Kind of thinking about returning it as soon as I get the call that the camera arrived to the store, as I can't cancel the order at this point. Any suggestions?
All of the new Nikon and Canons have overheating issues, too.
@@MichelleUretsky I looked into it yesterday and it turns out it could be an issue with the plastic back on the a7IV, because Sony put a plastic back behind the LCD screen instead of the metal one they usually put on their cameras, so the heat from the processor doesn't dissipate as good as it should. If that turns out to be the case, then that's a production issue that can only be solved via firmware if Sony clocks down the processor, which is not what I want.
We will just have to wait and see what the exact cause of the overheating is but so far, everything I've read on tech forums suggest that the plastic back is the cause.
I don't know... We will see...
@@nogerboher5266 could add thermal padding… but I’d rather not.
@@MichelleUretsky Yeah I wouldn't touch anything before we actually know what is the cause. It could also be the issue with the heat sensor. Maybe Sony set the heat sensor sensitivity too high, so the camera shuts down even though the temperature was nowhere near critical levels. In any case, I wouldn't touch or modify anything until Sony speaks up about the cause.
I haven’t had overheating yet… and I’ll be upset if the processor gets nerfed when I’m not having any issues.
I have not had a overheating problem with my A7IV and I shoot down here in Florida outside in direct sun.
That is great news. I am happy to hear someone is not having this issue at all. That potentially shows difference in quality control.
Hey Joe, same thing has happened to me. I get about 10 min of recording time in 4K, Would you recommend exchange it, or also waiting for a firmware update? It now overheats rather quickly IMO. Thank!
That is your call about the exchange. I reached out to Adorama and they told me I need to take it up with Sony.
was the power plugged in? or did you charge the battery in camera right before setting it up?
Freshly charged but cool battery and camera. All initial tests were done when the camera was at ambient room temp and with a lens attached.
@@JoeNDBAVIATION that is a bug then
I had the exact same thing happen to me today, just purchased the camera, only in the menu, not even for 15 mins and it overheated and turned off on me. Thats quite frustrating, and if thats the case, Ill have to unfortunately return this camera and go with something else. I cant even imagine what will happen when I start to record, if it turns off in the menus. Hopefully firmware will change this. Glad(but not so glad) im not the only one. lol
I am surprised so many others have had the same issue. Hoping for a firmware update soon.
Had the same issue aswell while playing with settings in the menu. Took maybe fifteen minutes to get the overheating warning.
It is a pain. Have you set the camera auto off to high yet? An if so, has it shut itself down again? I have yet to have any issues after changing the setting to high.
Unfortunately I'm in the same situation. While setting up my custom buttons I got the high temp warning and the camera shut off on me. I wasn't expecting it so I didn't time it but if I had to guess I would say around half an hour. Half way through a photo shoot today the camera just froze up on me. The last image taken just remained on the screen.The camera remained powered on when I switched the camera to off. Had to pull out the A7iii to complete the shoot. Left the camera on for about 30 minutes to see if it would correct itself but it never did. Pulling. the battery did. the trick. I got the overheating warning again 30 minutes into doing a videoshoot 4K 60fps.
I have a questions. Was the camera hand held or attached to a tripod or other device?
@@JoeNDBAVIATION it’s was handheld when I was going through the menu and when it froze during the Photoshoot. Gimbal during the video shoot.
It just happened to me, no lens mounted. I put it in airplane mode just to be sure
Mine overheated and shut down while I was setting up the custom buttons. I'm livid. I've had the camera for about an hour. I've taken one photo, no video. The battery hasn't even had time to charge so I've been running it through the USB port. I'll try changing the temperature to the high setting, thanks.
I hope changing the setting to high will work.
@@JoeNDBAVIATION Yeah, for me the issue was not having it on the high temp setting. It hasn't overheated since, but does get very hot. All round brilliant camera otherwise.
Alrighty. So… I’ve contacted Sony. Just as they’ve fixed overheating issues with the A1 and many other models with firmware updates, they have been receiving reports and their production team should be working on it. This is not an official statement, but given their history of fixing these issues, I’m sure this will also be taken care of.
In the meantime, this was their advice:
1. Change the auto power off temperature setting from “standard” to “high.” This is one we already know.
2. Turn on airplane mode so that it’s not drawing power constantly attempting to search for devices to pair with BT and NFC.
3. Turn the screen brightness down to the lowest setting.
4. Turn off proxy recording.
5. Turn off focus breathing compensation.
Other tips I’ve seen around include:
1. Keeping the screen flipped out and away from the body (which we know, also not always ideal depending on your situation).
2. Leaving the battery door open (which we know, but may not be ideal).
3. Attach a lens on the camera instead of the body cap (heat can dissipate through the lens better than through the body cap).
4. Don’t cradle the entire body of the camera in your hands for a significant period of time going through the menus and setting up the camera.
5. Don’t play with it in bed (or any other location where it may be “suffocating” on a blanket, on a pillow, etc., just like you wouldn’t with a laptop).
6. Do not have the camera in video capture mode while going through your settings, as the sensor is currently programmed to pull power at all times in movie mode, creating heat.
If you have the body cap on, are cradling it fully with both of your hands coming into contact and covering most of the camera body, sitting in bed resting the camera in your hands on the blanket that’s on your lap, and you’re in video mode; it will probably overheat. Lol
However, the Sony representative I spoke to said “As of this time, there is no firmware update that will address it. This has been raised already to our product engineers.”
And while he could not give me an official declaration that there is a firmware update coming, the answers to the rest of my questions gave me great confidence that their engineers are working on it, and that we can look forward to a firmware update that should fix these issues, just as they did with the A1, A7SIII, and A7III before this.
So. I’d go far enough to say, hang on! The fix should be coming!
I greatly appreciate your comment! That is what I have seen to work as well and been told by Sony. Spoken with them twice and have a follow up video waiting to upload.
@@JoeNDBAVIATION course! Just trying to assist :).
@@JoeNDBAVIATION and then, of course, there’s the question of whether I should trust Sony’s representative. Lmao.
There are two Somy cameras in my home, an A6000 and the A7IV. I have yet to see issues with either, but I haven’t used the A7IV yet (turned it on to play with settings quickly a couple of times). So… hopefully, they’re not just blowing smoke up my ass 🤣.
@@MichelleUretsky I appreciate all the help and info I can get. The A7 IV is my first Sony. I've had Cannon DSLRs before this and film Nikon and Olympus before that.
The A7 IV is a wonderful camera. I am so happy that I went full frame. I like it over the R6 as well. The sharpness and performance exceeds my expectations.
Setting the Auto power off temp to high solved all of my issues as well! I cannot duplicate the menu overheat issue in high, but in Standard easily can.
You will really like the A7iv. Wishing I had more to spend on lenses, but I am happy with the Sony 20mm G and Tamron 28-200.
Back in the day, when I was a teen, my first camera was a Canon Powershot S50. Still a phenomenal camera. After that was stolen, I got a Samsung (one of those with the front-facing live view displays for selfies). That was stolen on my honeymoon by someone who worked at the hotel. When I got back, I decided to buy a Nikon DSLR. I had that for a while. Then, in 2017, I got the Sony A6000. The A7IV is my new upgrade to full frame. I went with Sony because at this point, their cameras are much more fully-featured for their price points. And honestly, all of the cameras out there have overheating issues. The Nikon Z7II, the Canon R6. They all do. It’s almost inevitable.
Same issue,. Brand new Sony A7IV overheat warning while I was just moving through the menus for about 7 - 10 minutes. I did not even have a lens on the body. I placed a lens on the body and it did the same thing and showed the over heat warning while just moving through the menus. I tried a test recording last night 4k 24p 8 bit and it shut down after about 4 minutes and this was sitting on my desk recording s static object. I pulled the battery and let it cool off to room temp and tried again. This time it went for 9 minutes and I stopped the recording as I was getting tired. I turned the camera off and when I got up this morning I tried to turn the camera on and no response. The battery was completely drained. I am in the process of charging up my batteries to test again but my A7III never did this and my foolish self gifted my A7III to my son yesterday before testing this hot mess. :-(
Sorry about that! This camera has been a real learning experience for me. Like I said in the video, I have tried the S5 and the R6 with no issues concerning overheating. The high temp setting has solved my issues but I can reproduce all issues in standard auto off temp. I have an update video in the works, waiting to hear from Sony.
@@JoeNDBAVIATION I hope this is a firmware fix type of thing, telling the camera to deal with the higher temps has me a bit concerned.
Oh boy, I'm picking up mine tomorrow, now I'm scared, a lot of money this time around, don't know what to do now.
cancel the order
I had the same problem. It shut off while I was going through menu too.
Sorry to hear that. Hopefully a firmware update will fix the issue.
got mine yesterday, tested 4k24 422 10bit and it shut off after 6 minutes....very concerning
I agree, I am hoping for a firmware update to resolve these issues. Have you upped the temp auto off to high?
Had same problem!!!
It is super annoying!
@@JoeNDBAVIATION oh definitely! specially for me, I was following all the rumours for past 2 years and waiting every day for sony to announce the camera, and then i bought it 2 weeks ago so happy and haven't even finished the setting up i had the warning and it shut down. Its crazy that we have to deal with that for the camera that's $4k (in australia). Definitely a bit dissapointed, and scared to do any professional work for the clients with it. Hopefully they'll fix it by software update.
I have this issue also .
Hopefully a firmware update will fix this issue!
@@JoeNDBAVIATION hope so .
My follow up video is now up. I cover the solutions given to me by Sony and others.
ua-cam.com/video/sBe-MpiENhg/v-deo.html
This sucks really you should return it and get another camera maybe it’s a Lemon due to high demand quicker times for making
I am reaching out to see if this is an issue for returning the camera. It is exceptionally annoying and disconcerting.
@@JoeNDBAVIATION Keep us updated, I have the same concern with a few of my copies.