What I'd like to see is the ability to specify that only one room - say kitchen - or a set of rooms be cleaned at a particular time. Currently, you can only schedule whole home. By the same token, support for multiple schedules per day - say, up tp 3 - would help.
Thank you for finally coming out with another cordless upright vacuum, the Vertex Cordless Pro. That's how all cordless vacuums should be made. If I had to knit pick, make it a tad bigger and put a stronger motor and battery in there.
The app is absolute garbage. Look at all the negative reviews it has on the app store. They address nothing and it seems they have an absolute amateur software team in charge of creating it because nothing changes. Buggy, constant map deletion, never fully cleans mapped rooms, doesn't go to specified rooms half the time when commanded. You guys need to clean house in your executive offices for let this continue for so long.
We're so sorry to hear about your experience with our app, and we can definitely assist you. Can you please send us a private message over on our Facebook page (spr.ly/6058zL5Di) with the following information: - The model number of the unit - The serial number - MAC Address - App Version - IPhone/Android - When/Where it was purchased - Your phone number and email address
I bought one based on some online AI vacuum review/consumer report page. All I want is to program the start time & days of the stupid thing, WITHOUT adding some useless app that likely reports everything from, how big my house is, when it cleans, when I'm home or not, how much dirt it picks up, how much traffic there is on my WiFi etc. . . enough. Had I read the app reviews first, I likely wouldn't have chosen this brand. What I am seeing here is consistent complaints, that get the same whitewashed BS answers, from a company that never addresses the real problems and limitation of their product caused by pizzpour app software. For now I'll just keep manually starting the Shark and just live with the results it yields. If I find the same frustrations with the app nearly everyone else complains about, I'd likely box it up and send it back. Ignorance is bliss, but I wish I'd have read more before purchasing.
The app is such junk! I just bought one, set it up today, and cannot keep the app from crashing. Deleted it and reinstalled it and it crashes again. Following the instructions here, it is impossible to click on the robots name because the app IMMEDIATELY crashes when you click on the robots name, over and over, instant crash.
My Shark Clean robo vac with self emptying feature does not allow me to turn on/choose extended clean. It shows it as gray on the app and says EXTENDED CLEAN IS OFF and when you select it, there is a dot there similar to the video, but it cannot be chosen/slid left to right. Same goes for the DO NOT DISTURB feature. It shows it as DO NOT DISTURB IS OFF and is gray and when you select it, there is a dot that cannot be toggled.
Hi, thanks for reaching out. We're deeply sorry to hear about this, and would like to help. Due to the lack of privacy on this platform, we kindly invite you to contact us via email at cservices@sharkninja.com.
When "recharge and resume" is on, my robot returns to recharge when the battery is still at 70% capacity even when the dust bin is mostly empty so its not for emptying the dust bin, and the "evacuate and resume" is off anyway. That makes no sense and is extremely inefficient. It shouldn't return to its base until the battery is much lower (maybe 25%) or the dust bin is full. Is there a way to change the battery level before it returns to home base, other than just turning everything off and letting it go until it dies somewhere?
Hi! We would love to look into this for you. Please send us a private message on one of our social media platforms such as Facebook, Instagram, or Facebook with the following details, so we can take a look into this issue for you: Model/serial numbers: Issue: Email address: Phone number: Name:
How on earth a company like this does not have app support outside US.. I just bought this from Amazon and know i know i cant use the app in my country!!
So nowhere does it mention or show you how to adjust the cleaning power between “eco, normal and high”?? I cannot find this information anywhere yet it is somewhere in the app, as I have stumbled upon it before!! Why isnt this listed in the manual, or in any video or on the web site??? Anyone who says the robot doesn’t clean well may need to use them”high” setting and then it works great!! So let’s go…..how do you do it? Where is it found? It’s not a big secret!!!
Hi Mark! After pressing the “clean” button on the app, you will be able to set between different cleaning modes “Eco, normal, and high”. If you require any additional support please email us at cservices@sharkninja.com.
It's interesting to see that the only answer Sharp has is to contac them via email, that means they have no solution for the problem. Maybe I should return this before is too late.
Hi there! We apologize for the inconvenience. UA-cam doesn't offer private message, so in order for us to assist and get the required info to help, we will require an email where your info will be private. We hope you get great use from your New Shark Robot, and please let us know how we can help should you have any other questions.
With Alexa/google we can start and stop cleaning. Will we be able to have Alexa/google clean a specific room? Example kids played all day in the living room. “Hey alexa, send sharkie over to clean the living room”? So we don’t have to go into the app and edit its clean. (I know first world problems) but it’s just a thought to make the robot feel like a Star Wars robot
Nope. My Shark robot doesn’t have that setting. My shark cleans for aehile then returns to the doc befire the job is finished but tgd battery is still at 60%! I hate this vac. My old Shark Robot was so much better. Wish I had never bought this piece of junk.
Hi there. We are very sorry to learn that your Shark Robot Vacuum is not working properly. We kindly invite you to please email us at cservices@sharkninja.com providing your phone number, and model number, in order to find the best way to assist you.
What I'd like to see is the ability to specify that only one room - say kitchen - or a set of rooms be cleaned at a particular time. Currently, you can only schedule whole home. By the same token, support for multiple schedules per day - say, up tp 3 - would help.
you can do this with alexa schedule. create routine in alexa and then schedule in alexa
Thank you for finally coming out with another cordless upright vacuum, the Vertex Cordless Pro. That's how all cordless vacuums should be made. If I had to knit pick, make it a tad bigger and put a stronger motor and battery in there.
Thank you for your feedback! We will surely take it into account for future products, so stay tuned to our website and social media. Have a good one!
The app is absolute garbage. Look at all the negative reviews it has on the app store. They address nothing and it seems they have an absolute amateur software team in charge of creating it because nothing changes. Buggy, constant map deletion, never fully cleans mapped rooms, doesn't go to specified rooms half the time when commanded. You guys need to clean house in your executive offices for let this continue for so long.
We're so sorry to hear about your experience with our app, and we can definitely assist you. Can you please send us a private message over on our Facebook page (spr.ly/6058zL5Di) with the following information:
- The model number of the unit
- The serial number
- MAC Address
- App Version
- IPhone/Android
- When/Where it was purchased
- Your phone number and email address
I bought one based on some online AI vacuum review/consumer report page. All I want is to program the start time & days of the stupid thing, WITHOUT adding some useless app that likely reports everything from, how big my house is, when it cleans, when I'm home or not, how much dirt it picks up, how much traffic there is on my WiFi etc. . . enough. Had I read the app reviews first, I likely wouldn't have chosen this brand. What I am seeing here is consistent complaints, that get the same whitewashed BS answers, from a company that never addresses the real problems and limitation of their product caused by pizzpour app software. For now I'll just keep manually starting the Shark and just live with the results it yields. If I find the same frustrations with the app nearly everyone else complains about, I'd likely box it up and send it back. Ignorance is bliss, but I wish I'd have read more before purchasing.
The app is such junk! I just bought one, set it up today, and cannot keep the app from crashing. Deleted it and reinstalled it and it crashes again. Following the instructions here, it is impossible to click on the robots name because the app IMMEDIATELY crashes when you click on the robots name, over and over, instant crash.
@@SharkHome Your link to your facebook page doesn't work, but that's not surprising, because YOUR APP DOESN'T WORK EITHER!!
They also keep talking about features in the app that do not exist
This has bad information. It talks about extended clean option but this is not a feature on the app.
My Shark Clean robo vac with self emptying feature does not allow me to turn on/choose extended clean. It shows it as gray on the app and says EXTENDED CLEAN IS OFF and when you select it, there is a dot there similar to the video, but it cannot be chosen/slid left to right. Same goes for the DO NOT DISTURB feature. It shows it as DO NOT DISTURB IS OFF and is gray and when you select it, there is a dot that cannot be toggled.
Hi, thanks for reaching out. We're deeply sorry to hear about this, and would like to help. Due to the lack of privacy on this platform, we kindly invite you to contact us via email at cservices@sharkninja.com.
Same. That's not even a feature on the app for the new vac I purchased today.
When "recharge and resume" is on, my robot returns to recharge when the battery is still at 70% capacity even when the dust bin is mostly empty so its not for emptying the dust bin, and the "evacuate and resume" is off anyway. That makes no sense and is extremely inefficient. It shouldn't return to its base until the battery is much lower (maybe 25%) or the dust bin is full. Is there a way to change the battery level before it returns to home base, other than just turning everything off and letting it go until it dies somewhere?
Hi! We would love to look into this for you. Please send us a private message on one of our social media platforms such as Facebook, Instagram, or Facebook with the following details, so we can take a look into this issue for you:
Model/serial numbers:
Issue:
Email address:
Phone number:
Name:
HOW DO I KEEP IT FROM DELETING MY ROOMS AND ZONES EVERY TIME I OPEN IT?
You can't until their software department gets replaced with competent developers.
Get ready for the fun you'll have because you can't schedule cleanings either. Instant app crashings. Just return the robot.
So if extended cleaners on and you send it to a room only one specific room will it continue to clean that room until the battery is dead?
Why does extended cleaning not work with the vacmop?
How on earth a company like this does not have app support outside US.. I just bought this from Amazon and know i know i cant use the app in my country!!
I have a Shark Ion, model RV 750. When I try to activate extended clean, the setting reverts back to being off when I tap Save. Advice?
Hi there! Please feel free to call us at 1-855-427-5127, or you can go to spr.ly/6057OdNNV and chat with us to help you further.
So nowhere does it mention or show you how to adjust the cleaning power between “eco, normal and high”?? I cannot find this information anywhere yet it is somewhere in the app, as I have stumbled upon it before!! Why isnt this listed in the manual, or in any video or on the web site??? Anyone who says the robot doesn’t clean well may need to use them”high” setting and then it works great!!
So let’s go…..how do you do it? Where is it found? It’s not a big secret!!!
Hi Mark! After pressing the “clean” button on the app, you will be able to set between different cleaning modes “Eco, normal, and high”. If you require any additional support please email us at cservices@sharkninja.com.
Why doesn’t my app have exstended clean
Hi Debbie! Please email us at cservices@sharkninja.com to assist you further.
It's interesting to see that the only answer Sharp has is to contac them via email, that means they have no solution for the problem. Maybe I should return this before is too late.
Hi there! We apologize for the inconvenience. UA-cam doesn't offer private message, so in order for us to assist and get the required info to help, we will require an email where your info will be private. We hope you get great use from your New Shark Robot, and please let us know how we can help should you have any other questions.
With Alexa/google we can start and stop cleaning. Will we be able to have Alexa/google clean a specific room? Example kids played all day in the living room. “Hey alexa, send sharkie over to clean the living room”? So we don’t have to go into the app and edit its clean. (I know first world problems) but it’s just a thought to make the robot feel like a Star Wars robot
Hey Sean. You can select up to three rooms to clean using the voice command through Alexa "Alexa tell Shark to clean the (name of the room)"
App crashes. Deleted and reinstalled. App crashes. Cannot select the robot name without it crashing. Useless app.
Cant download app
Hey Donn! Please reach us directly - via Facebook, Instagram or Twitter - with the issue you are having to help you further.
Shark clean app
Nope. My Shark robot doesn’t have that setting. My shark cleans for aehile then returns to the doc befire the job is finished but tgd battery is still at 60%! I hate this vac. My old Shark Robot was so much better. Wish I had never bought this piece of junk.
Hi there. We are very sorry to learn that your Shark Robot Vacuum is not working properly. We kindly invite you to please email us at cservices@sharkninja.com providing your phone number, and model number, in order to find the best way to assist you.