Walmart's Self-Checkouts Get WORSE, Paying Customer Ends Up in Prison
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- Опубліковано 28 гру 2023
- The humble self-checkout lane, those kiosks that give customers the employee experience, you know, sans paycheck. Since we last discussed this subject back in March, these machines have continued to evolve not to meet the demands of customers.
Our previous video on self-check out: • Walmart Employee EXPOS...
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I was using self-checkout at Walmart once and an item wouldn’t scan, so I asked for employee assistance. He came over and manually entered the item number and I thanked him. He then said “make sure you pay for your items” with a smirk on his face and walked a few feet away, but stared at me as I finished my checkout. If I was trying to steal, then why would I ask for an employee to help? 🤯 The real kicker is that as he was watching me, an actual thief was walking out of the store and alarms went off and she ran and got away! 🤣 Way to go Walmart! 🥴
If any employee would have said that to me, I would of straight walked out leaving everything behind
The checker stole 2/ 4 of my bags after seeing where I lived on my I D. and told me to " watch out for a rock to your head". Klamath falls Oregon.
Fun fact about Walmart (at least mines was a chilled location in the hood) According to the Policy and CBL, "Associates can ONLY conduct a receipt check for u bagged items and they are supposed to scan the receipt and the item. If all items are bagged up no receipt check is necessary. If a costumer declines a receipt check, your not allowed to force the costumer. If you are unsure, please see your supervisor"
@@AshTheNimbat That doesn't make sense. Are you sure you typed it up correctly?
@@susuileamura 1) would HAVE, not "would of".
2) A better action would be to complain to the store manager.
Something annoyed me about the one case where a woman spent 6 hours in jail, THEN Walmart reviewed the camera footage, THEN they dropped the charges. Could they not review the cameras first before pressing charges?
So the process is that the security person conducts an investigation, uploads it to Walmarts data base so corporate can review and gives it to police and police reviews it , corporate doesn’t always review it within the 6hrs of upload
@@Battle_Bunn1e so why am I being charged if you haven't even reviewed the evidence?
@@antoinejackson4311 so typically when the police arrive to the store they’re supposed to review the footage with the AP personnel. Once the police see it it’s up to them to move forward.
I'd sue them!
The arrest was to pressure her into paying Walmart.
They come up with crazy fees to cover lost profits.
I refuse to set foot in a Walmart.
Isn't it cheaper for them to pay a cashier 15 bucks an hour than to go through all these lock boxes and self check out billion dollar losses? Are they really this stpd? They will get sued into oblivion if there is no proof of theft.
Not when you have all kinds of BLACK people stealing, it must be a cultrial thing with them. They think everyone owes them.
THEORETICALLY on a balance sheet its cheaper because you put the locker or machine in the balance as a 1-time expense vs a worker wage being a recurring capital expenditure (same for litigations and loss prevention, its not considered a recurring expense but a one-off extra). That's why management goes tru with these silly experiments cyclically, someone sold them this plan as cost savings, management doesn't step inside the location, they plan this stuff from their ivory towers and on paper it looked good.
thats actully on the states that dont have or enforce sane laws aginst ppl that steal so buissneses need to think out of the box. the wors the lawllesness continues the worse it gets. u can see in sougth american coutreis that there are bars bettwin a shop and coustumers becouse there are no laws. if this crazy lawllesness continues in usa the dont be surrprised to see online models and bared stores were clearcs take ur order and push u a curt outside at some point wiht service fees .
they can afford better lawyers, they will not be sued into oblivion
Honestly if they can save a penny they would do it even though they have billons its still all about getting more. Even though many people need jobs this world is very messed up.
I worked in Loss Prevention for many years from the store level to corporate level and what I learned is internal theft by employees is much higher than shoplifting. Much on the manager level and them blaming the people under them.
Yeah at government level it's even worse.
The irony is that at corporate level you see all the shady stuff in retail and wanna just retire on a deserted remote farm lol
I worked for 17 years at a high theft Walmart. We begged corporate to not put in self checkouts. The amount people steal is disgusting. They don't just steal a few things it is buggy fulls. I don't know what people expect if you bought the stuff you shouldn't have a problem whipping out that receipt, otherwise you are going to end up with no Walmart in that area.
@@mariaburchfield29
No walmarts anti theft measures are gonna end up with no walmarts in the area
I don't believe what HR departments tell their employees, especially about internal theft. If that were true, we'd see a lot more news stories about Walmart employees getting charged with shop lifting while working. We never hear of it. HR is just saying this to put fear into employees.
So if an item doesn’t scan or you make an honest mistake, Walmart has the power to put you in jail for a $5.00 item. Live cashiers also make “mistakes” and charge you more than what an item costs. Do we have the same power to sue Walmart for millions of dollars if they are charging us for a product with the wrong price?
and also those ai theft detectors that ring up innocent people. sure they don’t need to sleep or have a “coffee break” but real human minds don’t glitch and make the type of errors the way computers do. just wild a computer might be able to imprison somebody
There are cameras, the cashier will be held responsible, unlike the self-checkout it'
No that is a wild over simplification. They MIGHT stop you if they think you took 1 or even 2 items. But if police are involved, then you have FOR SURE been caught stealing thousands worth of items. Even if it is 1 or 2 items here and there.
they aren't calling police over "one little mistake "
You don’t get jail time over something so simple, if it’s under a certain dollar amount you would just get a fine. They also check and verify the cameras- so they would know it was intentional.
They don't have a wrong price. They get to make up any price. Ensure you can Sue Walmart if you want to. But they have a lot more money than you. So they will run you dry through court process but sure go ahead if you want to.
As a former Walmart employee... Walmart and I know for a Fact that 70% of their Loss is from Employees!! They made that clear.
Mislabeling, mispricing, misplacing items and out right theft ... So basically...they are 'attacking' the customers because of the employees.
I think it came out recently that the 50% loss they quoted as being due to shoplifting/organized shoplifting was actually a 5%
I installed Walmart app and I scan the barcode and get the exact price on the app. Otherwise all their price stickers are so wrong, I could not decide should I buy the item or not.
There are times I see the price of item at shelf and thought it’s cheap, but when I scanned it at the machine it’s much pricey. Since I already got the item in cart I just continue paying for it.
I stayed in Montreal for two months, they (city? province?) have a law that if the scanned price is higher than displayed price, you get the item for free. OTH, I live in a small town and use bicycle for shopping (so my shopping cart is never very full), I almost always use self-checkout and it is pleasant, help fairly prompt if you have a problem,and FULL DIGNITY. After all, security measures cost money, so stores do not use them when the risk is low.
@@winterhusky404 companies are using the media hype to claim retail fraud when actual losses are in the 5% range and this justifies price increases that the consumer think is caused by gangs of thieves
Employee theft by walmart statistics is 25 to 28 % so you don't know anything for a fact.
The irony is that management don’t mind stealing from everyone else.
Exactly!! All stores have license to steal to you !
I was using self check out. A employee stood beside me watching me scan every item. Staring at me to the point that she wasn't helping other customers. When I was finished she asked me if I was to pay for the bottle that I was "hiding" in my sons car seat. I asked her if she was serious. With a dead pan expression she said, yes you need to pay for that. This was his bottle that had milk in it. I was so angry and confused. Another customer who had been waiting for help, and watching the situation started yelling at her. The manager came over, it was an entire scene. I never go to self check out now.
At least someone spoke up on your behalf.
What I like about self checkout is you can give them one star
I was a weekly Walmart shopper, but that stopped when they got rid of all of the cashiers and I was forced to self-checkout an overflowing cart of groceries. They only give you around 18" of space to bag your stuff so you are forced to place the bags back in the still full cart. It is a huge hassle to keep everything straight. The attendant would stare me down (but not help me or give me a solution). The machine would malfunction. The last straw came when I was already tired from shopping their massive store. I then had to self-checkout (no cashiers) while being stared down. Now I'm frustrated and crabby and feel like a criminal despite not doing anything illegal. As I am going out the door I am stopped and they check my entire cart against my receipt! Guess what, I had paid for everything. Of course, no apology. I'm giving them my money, doing their job, and they treat me like I'm a criminal? No thanks, Walmart. I now shop elsewhere unless there is no other option and mostly go to Aldi. Cheaper prices, smaller store (so I'm not tired), super fast checkers, and a huge counter to bag my groceries. They even ask me how I'm doing and give me a smile. They seem happy to have my business.
ALDI is great & hassle free!
I force stores that only have self check out to ring me up. At Target and Home Depot, which only have self check out, I go to customer service and make them ring me up. My Walmart usually has cashiers but on the one occasion they didn't I told them they had 3 choices 1. Get me a cashier, 2. I'll make customer service do it or 3. I can leave my 2 shopping carts right here in the middle of the floor and walk out leaving you to put it all back. I got my cashier.
SOME ALDI'S STORES HAVE SELF CHECK. THEY ALSO HAVE A CHECKER'S FOR US OLDER PEOPLE THAT WILL NOT USE SELF CHECK
@@angelalucarelli649 Where do you live? No Home Depot I've seen in three states has only self-checkout, and I go there frequently for my carving supplies.
The two closest Aldi’s to me have put in mostly self checkouts :(
Notice how if you make a mistake and "steal" something... it's a criminal case and you need to go to jail, court, and pay fines. If Walmart overcharges you for something or doesn't give you what you paid for... well... that's a civil matter that can be resolved amicably.
That's because historically theft was an intent crime, they have to prove malicious intent for there to be an actual crime. What Walmart wants is a double standard, that any errors during checkout on the part of their cashiers should be treated as an intent crime, but any errors on the part of the customer be treated as a strict liability crime.
Almost every item I buy at Walmart has the price mislabeled. The only things that consistently ring up as they are marked is stuff from their bakery.
Pin the blame on the last PURCHASE at the store. Are they intellectually deficient? And the ‘justice’ system are fools for listening to them on ZERO evidence. I’d talk to a lawyer about during for damages if they did that to me. Good thing I stopped going to Walmart after the last clusterfuck the checkout experience, with homeless looking people demand my receipt in a very rude way for a 3 item purchase
@@jonathansmith4968there is no such thing as liability crime. What is the definition of liability crime.
There is 2 court systems in the USA. One is the criminal court system. 2 is the civil courts. This is for your like your monetary disputes. I hear people post online all the time about not scanning this or that. Honestly I don’t have any sympathy for thieves.
💯
What really makes me angry is that they aren't paying for labor, but grocery prices are still going up. Yet they say they aren't price gouging people.
Because they know people will blame inflation on the president. All these companies do.
I like how prices skyrocketed during covid because they had the excuse of logistics falling behind thanks to stay at home orders, and shipping prices going up, only for them to not lower prices back down once all the issues became sorted.
I don't blame anyone who shoplifts from grocery stores.
You just proving you know nothing about how the economy or markets work. A political pawn and an uninformed plebe.
Corporate greed!! 🤬🤬🤬
waltmart riff off all customer every day with price gouging ilive puerto rico isee it every time i shop there its a shame,,,,,
I'm an older person... I love self checkout and never had an issue. Now I've probably jinxed myself.
Especially after watching this... I might have to rethink this.
Same here, but I'll continue to do so and won't be rethinking anything.
Be on the safe side and scan then double check to make sure it actually scanned. That's what I started doing.
@@Jujubee87 If you have more than 10 items .Do not use self check out.
I've been using Walmarts online grocery delivery service for a couple of years now. And in that time there have probably been 10 or more incidents where they forgot to give me an item that I ordered and paid for. I wonder if I can have them arrested?! 😏😂
Did it ever occur that maybe it was bagged and the delivery person or other employee took the item?
So yes your question is valid.
You should 😂
@@surfersilver6610I don't think we should be casting that shadow on hard working delivery workers. They're already likely not properly compensated by Walmart. It's more likely that overworked and underpaid employees are being rushed like they work in a fast food joint while trying to pack our orders. Also, my stuff is always delivered sealed from the store. They've made mistakes and mixed my orders up, the store that is, as my name is always printed on the sealed bag, and when I call they could care a less about the free stuff I got and who it needs to be returned to, despite my repeated asking of how we are going to get it to the rightful owner! They simply tell me to keep it and have someone drop off my actual paid for items the next day. Theft my rear end, more like complete incompetence and laziness/cheapness of Walmart themselves, not wanting to pay to have the wrong merchandise picked back up and taken to the right person. And yet they want to treat good customers who go into their stores like they're criminals. That is exactly why I only use online shopping for the city stores.
I'd also like to add that all of my delivery people have been hard working and fantastic! They always strive to make sure my items are safe and properly placed in our package area.
Same here, with delivery I will never go back in-store again. Fortunately I haven't had a lot of issues, maybe a tomato or can of soup on occasion, but the biggest problem I have is the low stock. Every single order I've had always has a large amount of replacements or out of stock items. It's always a craps-shoot whether I'm gonna get my whole order. Whomever works there as their purchaser is horrible at their job.
Exactly.
I once owed my doctor something under 5$ and they threatened me with interest fines and creditors. Turns out, their mistake and they actually owed me $15. I asked if they were going to pay interest ...
I was recently falsely arrested for theft through Walmarts self check out . And I wasn't even at Walmart. So between Walmarts security system and the local police they put an entirely fabricated case together & I had to fight in court to prove that I wasn't even there. Something needs to be done about this!!
Check your credit report, they track through cards used. Someone may be stealing your identity
That sucks you went through that! Guilty until proven innocent should NOT exist-and yet it does.
Sue them.
@@toensingjeanette7459yes. This may be the only way to check some of this foolishness. It used to be a serious thing for a store to accuse someone of theft. They used to be worried about getting sued. I wonder which traitor government people made it easier on stores to recklessly accuse.
Sue them. Foolish statement because Walmart has more monies for Lawyers then you or I ever would.@@toensingjeanette7459
When self-checkout started, it was replacing the express lanes. But people with huge amounts of items started using them. I have seen people not scan items. People just do not think they are being monitored. There are so many items that have to be locked up because of thieves and that makes things very hard for honest people. Waiting for someone to open a case can take 15 minutes or more. I was buying perfume in Marshalls and I saw people standing around the case, I asked if an attendant was coming, nobody knew. So I went to customer service and asked if someone would open the perfume case and a person came with me. Once I got there, people were saying this one was there first and who was next, but she got mine first. Everybody then complained about how long they had been waiting, even though nobody asked for assistance. The kicker was that even after she got the items out she had to walk them to the register and you had to pay for them before you touched them. I understand why they have to do this. I have stopped complaining and accepted the fact that the world has changed and people are no longer as honest as they once were. This is what people should be angry about.
I thought the self checkout was a novel thing at first, I like bagging my own groceries because of how I put them away at home and I liked the minimal interaction with store employees. I took my time scanning and made sure everything rang up at the right price because Walmart is notorious for mispriced items, but if you have any age restricted item, even spray paint or compressed air, self checkout is not your best option. But with the increase of shoplifting, the employees began to monitor me more often because I was probably taking too long, and I had my self checkout paused a couple times to verify what I had scanned and bagged. So I started using the cashier lanes again after that. I'd rather go through the line and interact than feel like I was being watched like a criminal just for the privilege of bagging my groceries the way I prefer. I might use a self checkout if I am getting just 1 or 2 things now, but usually just go to a cashier anyway. 1 lightweight item that won't register as weighed in the bagging area is more trouble than I feel like dealing with.
As a worker it’s so annoying for people to assume or get mad because you didn’t read their mind. Like I thought it was pretty simple if you need help ask.
Not the World USA has changed !! In Many Countries they still are honest
Being a Retal Loss Prevention Manager for over 30 years. Most SHRINK is due to paperwork mistakes in receiving products, shipping, delivery, paperwork, failure to log out damaged goods, and overall POOR Training of employees.
Agreed! Seen it in my years at the bullseye...
The amount of corporate and store managers cannot comprehend that products get damaged or broken, loose parts and can't be sold is not shrinkage, they are damaged merchandise and should be RTV or written off. A kid breaking a glass bottle of juice is technically shrinkage it should not be dumped into theft based shrinkage
Thieves run in, take loads of stuff and are allowed to run out with their loot. No one stops them.
But, an innocent person gets humiliated and/or arrested?!
Makes no sense.
Arrest the real thieves.
They catch a few but cannot catch them all, and the thieves are usually juveniles who know they'll get off as minors. A gang (I call it a rave) is willing to take the chance since they'll all flood in and most of them will escape being grabbed.
They are grabbing the Low Hanging fruit.
Yes, let them arrest u.
It's because they have a distain for the people, they treat the people as guilty until proven innocent. And the people keep tolerating this.
the problem isn't totally that the real thieves are not being arrested, it's that they are not being PROSECUTED in many large cities.
They let repeat offenders out but harass people over a 10 dollar item.
Solid logic
The same reason cops mainly stop the so-called working poor on the highways. Because they know these people will not fight back violently, can't afford legal representation, but will starve themselves severely to pay the ticket. So that they can keep the car and their miserable job. The same thing goes for these sorts of people allegedly "skipscanning" a $10 item.
They're also getting set for a future where people will drive less and maybe not even drive at all thanks to a self-driving car. Which means they have to find different things to fine you.
exact65ly, thanks democrats,
Nah they wait until repear offenders steal enough to get police involved. 😂
Those are Target individuals.
When I was a child my mom missed scanning an item under her purse and didn't see it until she was at the car getting her purse out of the cart. She rain back in to pay for it letting us kids in the car. She was afraid of taking it back in as she heard stories before of people taking something back in and the store trying to press charges on them. She never had an issue but mistakes can happen. This wasn't at a self check out this was at a cash register with an employee.
This mess could lead somebody to believe that the mere act of shopping itself may be illegal.
I was totally humiliated at a neighborhood Walmart. The cashier rung up my tissue 3 times, however I never checked or knew it until I got home. I only bought one PKG. Had my receipt, took it to customer service but I was ridiculed by the cashier for not reading the receipt before I left the store. My response was I used to work for Walmart so I trusted them, wrong answer. Stood there for forty minutes while they checked the camera an found out that I was right an then the nice attitude comes into play. Sam's Walmart left the day he died.
Our local Walmart is notorious for scanning items multiple times. I have a theory that Walmart trains them to so they can make more money because the ceos of Walmart are really greedy people. One time multiple items were scanned when my husband shopped and when I saw the receipt it was almost 70 dollars worth of groceries we didn't get. My husband isn't allowed to shop groceries at any Walmart anymore.
so sadly true
We check our receipt each and every time we check out, cashier lines ONLY for us. There has been a few times where we went straight to the service desk to have their error corrected, but their cashiers never get "corrected" for making these mistakes ("stealing" from a customer) we also look closely to see if they've added to the bill any amount listed as cash back or change, we don't do cash back
Talk to family, friends, colleagues... Stop buying from them. The BudLight treatment. Give private neighborhood businesses a chance, that's how you help the community.
Where you not paying attention?
They want us, as non professional cashiers, do their job, and blame us we didn't do it to their satisfaction?
& don't even give us the choice on if we want to use them or not, because only 2-4 cashiers are working at any given time.
@@LikaLaruku Those 2 -4 cashiers aren't cashiering, they are watching you self check out. Nobody is scanning the items but customers.
I always say we should get paid for doing the checkout ourselves, if it take us 5 minutes give us 5 minutes worth of entry pay for doing so
@@Metqa that’s the crazy part the four people they have watching, if they would just take out the self check out and put them in lines It would move faster.
bro it's scanning barcodes, it is literally the easiest and most brain dead job ever.
I've never stolen in my life - my momma raised me right.
Well, I am banned for LIFE from my local Walmart for walking towards a counter to pay for my items. I turned a corner and 4 police officers grabbed my cart that had a total of 5 items, 2 bags of socks, 1bag underwear and 1 bag undershirts.
In FL. anyone can be trespassed from private property without reason. A BUNCH OF BS!
Makes NO sense. EXPLANATION? Trespassing without explanation? YOU ARE LEAVING THINGS OUT!!!😮
This is just crazy. I have had it several times that i will realized, when i got home, that their cashier will scan one item twice.
I use self checkout whenever possible because I trust mySELF more than the cashiers.
or they will scan an item but not put it in your bag, and then when you get home you realize that you were charged for something that you did not get or take home...and of course walmart will not call the police on THEMSELVES when this happens, and it's happened to me at least a couple of times. check your receipt before you leave the cash register.
Something I learned in my marketing class is if an item is too hard to obtain (doesn't have a price, is on a shelf too high, ect.) customers will just do without. They're probably losing way more money than they realize by locking stuff up.
As someone that works at a Walmart, no, we are not. The amount of stolen items I have found is staggering. Items are locked up because it is either that or we stop selling them.
Yeah there is nothing I’d wait 40+ minutes for at a Walmart unless it was a high priced electronic. And that I’m more than likely not buying at Walmart
Marketing is not a good trade to get into. Neither is advertizing. Neither is being a bill collector or an IRS agent. All are equally frowned upon by most folks. Just saying.
This part. I stopped buying locked up items at local stores, easier to buy online and have it delivered to my door. Even if it costs a buck or 2 more it's better than waiting the up to 40mins I have had to wait for an item to be unlocked in store. I am usually on limited time in the store & most of my local stores are short staffed as is. so waiting that long to get just 1 item only to wait in line for sometimes 20-40mins because there is only 1 checkout open and a store full of people. Not worth it.
No but really if I go into the store for refills on my razor and have to wait for one of the two people working in the whole CVS to come I won’t buy those I’ll buy the unlocked disposables.
So I used to work at this one target…
2 weeks ago I picked up my meds at target pharmacy, paid and put it in my reusable bag.
I continued shopping when one of my old coworkers came up to me and whispered “hey, AP thinks youre stealing”
I asked why and he said they wanna check my bag since it’s bulky.
I took out my meds(it was for depression , anxiety, snc adhd) and held them up to the camera and started saying “IM NOT STEALING, JUST MENTALLY ILL”
Before Target went completely off the rails with their rainbow nonsense I shopped there pretty regularly. Once an employee asked me about my backpack and I said they could totally search it if they gave me $100 for my time, otherwise please get out of my way. No search.
Only picking up your Xanax or clonazepam?
@@macethorns1168Target repulsed me with that nonsense and in the kids department
I am a retired RN who worked on Mental Health units. Your good humor made me laugh. Good humor helps a lot.
Haha I'm not stealing you idiots I'm just crazy🙀🙀🙀🙀🙀🙀🙀🙀🙀🙀want check for yourselves here check this bag😳😳😳😳😳😳
I used to work at Meijer, but I never heard of Meijer having this issue with self check-out. I've certainly never had this issue using them myself. What is WalMart doing that this is happening so many times, but they still don't fix their machines?! It's already a big enough problem with people ACTUALLY using the machines to shoplift, we don't need faulty machines punishing the innocent on top of it
Wal-Mart is doing this on purpose.
Before Self Scanners, my mom and the family went to a newly opened Winn Dixie. She had approval to pay for our groceries with a personal check. Little did they know we usually purchased over $300 worth of groceries. When we got to the checkout, the cashier had signaled for several butchers and a guard to come to her register. My mom was livid! We left the three carts of groceries right there, with my mom vowing never to shop Winn Dixie again.❤
Because she was using a check? What?
If a store gets a warrant and you are cleared in court you can then sue the store and the police Department who didn't properly investigate. This has been done many times.
Good to know
Most people shopping at Walmart don't the financial resources to file suit. I don't.
@@purplemicrodot58 class-action lawsuits are coming. Don't worry.
Yeah, take tax payer dollars, what a great solution.
@@scottmattern482 Then _Taxpayers_ need to speak up and speak out on these FALSE arrests!
In Sweden, our big grocery stores often have self-scanners. Hand-held devices that you bring with you into the store, scanning items as you pick them up and put them in your bags. When you check out, it will sometimes randomly flag you for an employee to check your items. They either scan a few, or all your items. Should a non-scanned item turn up, they automatically get added to the cart when checked, and you get flagged for more frequent checks. This way, if you commonly "miss" items, only THEN would you get any repercussions. If you clear your next checks, the system removes the flag. It's incredibly effective, and while some stuff does slip through, it does discourage people from stealing.
Same here in Denmark.
not in france... they did self scannes line,but 1) it never work,always a problem
2)we don t like so much the idea,cashier is a work you can do without diploms;the machine is stealing the work
3 the machine don t say hello with a big smile
I saw that in Sweden they have their hands chipped...micro chip for fast check-out! Thats insane....Mark of the Beast!
We have these in some UK stores like TESCO and ASDA helps do shopping quicker I always double check to make sure its scanned
@user-dk3up2nl1m I just Googled this and didn't see a single thing about this for cashiers cashiers specifically, where did you hear this lol
From UK I shopped and used the self checkout one Sunday and store was due to close. Scanned items and started to walk home and got notification from bank saying card declined. I called the store and said really sorry but I have accidentally stolen from your store. They were shocked about me called had to repeat myself. Told them will return next day to pay for items I had purchased. Went back and was told this never happens. I don't know why I didn't realise I hadn't paid maybe it was trying to ask me for a pin number as banks sometimes do this to prove the card is yours. Was embarrassed but all sorted.
I just have to say, "grocery stores used to be my happy place" is the saddest thing I've read this year
One thing my manger told me while I was working retail that I will never forget is that the customer does not owe us anything. Which is very true. There enjoyment and happiness in the product is what we should strive for. Company’s who have policies that harass their customers is so unethical.
I have to say that I do get you on that point. That is like the old saying, the customer is always right. That I will never believe. Most are trying to cheat and steal.
@@ronaldross6950 "the customer is always right" is only a portion of the old saying. The complete saying includes "In matters of taste". "I want that car in silver" or "I'd like that microwave in a gloss red enamel"
They need to just hire a lot of employees to walk around the store pretending to shop an watching out for thieves.
I talked with a worker at Biglots, He said gangs of people come in and steal a whole shelf of laundry soap. They walk out with it and corporate says don't do anything or they could get sued. So now they just lock everything else up because of defunding the police there's no one to arrest The Gangs of retail robbers. In the meantime the retail Shoppers pay for the theft in higher prices because liberal Lefty governments refused to allow the police to do their job.
Add to that employees that get off on being suspicious or opinionated. An excuse to enjoy mistreating shoppers
It’s true that shoplifting is a problem that feels it’s on the rise, but it’s horrible customer service to assume that every customer is going to steal, especially if they’re treated this way.
They are not assuming that every customer is going to steal. What makes you think that? Checking everyone's receipt on the way out doesn't equate to "we think everyone is stealing". Theft and other crimes are going up because liberal DA's have their own agendas and are not prosecuting many crimes so they have taken away the main deterrent. There are other reason too obviously but there is a new mindset on crimes these days.
Stores are private entities and have a right to protect themselves against theft. Would you rather they close more stores down? If someone doesn't like their rules then don't go there.
So, punish them by taking your business Elsewhere.
Walmart is the only store that does this, people need to stop shopping there.
@@rachelosiria7865amen.
@@iafarm2304 like where? Many places have only a Walmart (for groceries especially) unless you want to/are even able to drive 45+ minutes away. When a walmart moved in in the past, all the other small businesses closed up. There's no where else to go now.
Unless you want people to take business to Amazon. Which is a whole other set of abusive practices you'd be supporting.
When I had to push the assistance button to get the spray paint , when the person would finally show up I said well I don’t need it anymore the train already left
The last time I was at my local walmart I mentioned this kind of stuff to the cashier. She said they side with the customers for the very reasons mentioned in the video, and if there's a problem they work it out. She said they even fired a manager for reasons that I forget now, but it had to do with those issues.
I’m a senior citizen! They tried to arrest me for not scanning an item. They pulled up a video and showed me scanning and it beeped but never registered on the screen! 💯 Believe these people never intended to steal!
6 best friend told me a 75 year old was also taken to jail for her $5 item not scanning. That said the lady was scared and said her husband was a retired cop, she would never purposely not scan something!
Its just not worth going to Walmart anymore!
I agree it just happened to me too I didn’t touch or void my item but on the monitor it was void how come like that i never touch or do anything on the screen🤨🤨
"They tried to arrest me for not scanning an item......"
==
I'm in the same situation, not only senior citizen but disable (Parkinson's disease, dementia from corona virus vaccine). I get alleged for stealing all the time but i have no other option.
@@allgoo1990lol got sick from your jab, were you one the really smart ones to go back for more jabs sucker?
@@allgoo1990covid vax doesnt cause dementia😂
I had this happen once over a package of blueberries! I paid about $281 for my purchase and I swear I scanned the blueberries, but they called the police. Charges were eventually dropped, but the embarrassment of the entire thing and being taken to the police station to actually process me and all has scared me from buying anything at Walmart since. I believe the blueberries were less than $5 and they viewed the footage and saw I scanned it, but it didn't register or something. I now buy most of my stuff on Amazon and rarely go to Walmart where an honest mistake can cause me so much embarrassment and aggravation.
Is crazy that the police were called for something like this but nobody can ever catch the people who literally just take things off shelves and walk straight out -_-
what happened to the food. Did you get your money back or keep the food or did they take the food. this is crazy. Im so sorry this happened like this.
The question to ask did you get a lawyer and sue for Millions ??
You should have countersued if you had that video evidence that you scanned the item in question.
Spent 281 bucks but you really got one over on them, not paying for the 3 dollar pack of blueberries.
What happened to page is almost what happened to me and my roommate. We accidentally forgot to scan one pizza with a FULL cart of groceries and we ended up having to return it and everything else. They took our ID's, and said that if this every happened again we'd be arrested on the spot and banned and have a permanent notice of us from the store with our record. They told us we weren't getting arrested that time cause it was under $50- we haven't used Walmart since.
who took your IDs? if it was the store security, they had no right to do that and i would have simply refused to give them my ID before just walking out of the store. by the way, security guards have no power to detain or arrest people, their job is just to observe and report.
I quit Walmart altogether including sams. The major difference between Walmart and Target is customer care. In Walmart, every customer is treated as a risk. At Target, every customer is treated as a guest. I have been away from Walmart for more than a year now and I have spent thousands with their competitors due to their indifference toward their store patrons. I will likely never return, and I am not alone. This group is growing fast.
Worked at WM and was flat out told by higher management that customers do NOT come first.
walmart needs to be boycotted until they file for bankruptcy.
Exonerated her??? Why wouldn’t they check the footage first before accusing? How is it not illegal to falsely accuse someone of theft but it’s illegal to waste resources for false allegations?! Tf!!
They won’t come to your house and arrest you for items returned and never stolen. You have to actually leave the store, and it has to be a felony amount to even amount to an arrest.
Don't ever believed what this media told u....it was one sided story and not really accurate, it just make something to make people wary with the new technology 😒
its because the walmart employees are so aggressive, and they don't check everyone, which means they profile people.
@@scarlett8782 I get checked every time I walk out and someone is at the door. It used to annoy me but meh…not worth fussing.
Seriously, how was a warrant issued without reviewing the 'evidence'.
They’ll let someone walk out with an $800,00 tv but they’ll practically tackle you to the ground for a 0,75 cent bag??? 😂🤦🏼♀️ can’t make it up
"Self checkout", is not leaping over the barrier!
Here's a thought... In the all self checkout stores... could we claim medical disability to force the employees to do it? It's not worth the risk to save them money AND have them accuse people unjustly.
If they are that concerned about theft bring back actual cashiers.
I once was being watched and instead of watching the other guy who placed a Kool aid pack underneath an item to get what he wanted at cent's but they apparently wanted to watch me instead 😂
What a wild topic, I remember working at many stores with managers who constantly thought all their hired staff were worthless thieves. Now they're just applying all the same garbage to the customers directly. Amazing that retailers have actually found a way to treat the customers even worse than they had before.
Well said 💯
Not very believable.
We are becoming more, and more distopian. It's scary how much control everyone has over us now. I used to love to go to Walmart with my friend, and pick up snacks for day trips, and get things for my car. And now, I have to ask for an employee about ten times now.
It's sad because stealing will never go away people will always do we just need harsher punishments for it or actual reforms to help these people learn it's wrong to do so.
@@Danica_Sue_Patrickngl I used to be a carrer shoplifter when I was on drugs and the punishment would usually be only a 20 fine or a 100 fine if u were unlucky
@@Danica_Sue_Patricki want to know where these companies are even getting their statics from first.
@@Danica_Sue_Patrick People know it’s wrong to steal. If you notice, a lot of items now being locked up are personal care items and necessities. Outside of organized crime rings, people steal because they cannot afford the things they need because the cost of living has skyrocketed.
@@Danica_Sue_Patrick Punishments usually don't reduce theft. But you know what does? Having your needs met. And better education decreases crime rates in general. If only the USA spent more on caring for their people instead of treating them as living ATMs...
Walmart should be tipping there customers for self-checkout under the total customer purchase. 20% hahaha..😂
"Fine jewelry" and Dollar Tree in the same sentence. 😂😂
Here's a thought: put employees in the store, like there use to be. Take out the self checkouts. Put security at the doors. We're already paying ridiculous amounts of money for everything in the store, yet we don't have employee assistance 😕
The employers are stingy aholes. All they want is money, by doing the ai thing means less people they gotta pay. But when the ai breaks, they gotta fix it, and in the long run, the ai costs more. But the greedy jerks are small minded and can’t think far ahead
The employees are too busy picking orders now days ...it seems their new business model is warehouse sales that happen to be open to the public sadly this means nobody is even stocking so if you show up at the wrong time there is nothing left to buy on them due to most of the personal shoppers / employees are cleaning them out ...
In the cities they are allowing people to steal is because they want the system to collapse, stores to close etc. The owners of Wal Mart have bern selling a bunch of their shares. They know. Everything they are doing right now that makes no sense is to collapse the country because they want to change it into something else.
It was a flagrant move to make easy "reparations" available to certain folk. But what sounded swell in the DEI planning meeting was not well-received by investors and stockholders.
Here’s a thought , people should stop stealing and stores could afford to staff their stores better.
It is bizarre to tie up a store employee for 20 minutes to walk around and unlock items and then go to a self-checkout? They got rid of cashiers to save money and now they got to pay other store employees just to walk around and open doors???
My QT stores now have all the alcohol behind locked fridges. You scan your ID type the door number in and it only opens that door then show your ID again at purchase. Not so bad for alcohol but for everyday goods is making shopping hard.
I’m cracking up at 23:50 Gen AxietZ strikes again. Good lord they are such embarrassments.
Sooooooo, we shod ask to unlock the items to look at the read labels, check them out then ask to look at other items, and put them back and go look at more items and keep them busy
Because it is fewer employees while acting as a mild theft deterrent.
An machine in a static position is easy to manipulate, a human moving semi-randomly takes luck.
Yes,....If they didn't lock this stuff up, thieves would steal it ALL. Now your defending the thieves by criticizing Walmart for trying to protect itself. If you don't like Walmart; shop somewhere else.
This was a great video. Can’t stand Walmart even more now!! Didn’t think that was possible!🤯
What is the point of a brick and mortar store without you being able to looking at and compare the items you’re wanting to buy? Then just order everything online. We’ll have no reasons left to leave our homes soon. Dystopian nightmare is right
Been using self-checkouts here in europe for over a decade and never had any issues. Once I forgot to scan an item, I rolled back when the alarm went off and the cashier helped me find the article which didnt go through correctly. No police, no issue, I paid what I owed and that was it. Why does the US always have expect the worst in its people? Jail because you forgot to scan a bag of jelly beans?
I know it's crazy I wish we were like Europe
@@blaizegottman4139 there's so much to change... Guns out of the streets... Free health care...
@@smartinro.be quite 😂
Yeah walmart is the problem. It's the only place that acts like that. I used to work for them ages ago and they have always been like this. I refuse to shop there because everything they do is anti-customer. This isn't an airport, you dont get to pull people aside and go through their stuff. Unreal.
They pick on regular folks to make it look like they are doing something because they are too afraid to do anything when a thugged out gangster is stealing thousands of merchandise at a clip ! The security at my local pharmacy store was always giving everyone dirty looks like old ladies looking at diapers but he just stood there and just watched while a gangster shoved hundreds of dollars of headphones and electronics into his coat and set off the alarm !
I had an experience at a Wal-Mart where I waa only buying 7 items. Item #2 got flagged as not scanned. Attendant came over and reviewed the camera footage on screen and I pointed out 2 items scanned and two items in bag. Item #3 flagged as unscanned, repeat verification. Item 4 went fine. Item 5 flagged as unscanned. Item 6 flagged as unscanned. I waa livid at this point because the attendant refused to come over and clear it up. I took out my cell phone and started recording. I recorded each item I placed in bags and recorded the on screen scanned items. The attendant finally came over and verified all of tge items in the bag were scanned. I payed while the attendant watched. I still got stopped at the door and was forced to wait while the door attendant and security verified all 7 items again. They verified all items were paid for, yet still asked me to come with them to their security office. I informed them that I would only do so under protest and against my will. I then followed by stating that if they have already verified everything was paid for that detaining me was in violation of my 4th amendment and that any detention will be considered abduction; which is a class 3 felony. They looked at me all shocked. I then told them that it is either that or I go willingly if they agree to pay me for my time ( $150 an hour).
They said, " we aren't going to pay you." So I responded with, " then I'm not going with you." They responded with , " then you will have to leave without the merchandise." I responded, " that would be theft, as I now own those items."
10 minites of a stand of before a head security person came down and told them to let me go. He apolgized and returned my items to me.
Dignity of this person was violated. She paid for the items. The machine had malfunction all over it. Get her merchandise & employee go scan for her. That’s customer service. Fix problems don’t escalate them. DB
Did everyone clap as you left the store?
@@20TonChop why would you even ask that? I'm genuinely curious.
@@exisfohdr3904because it's a bs story.
This is wild... scary.
Biggest issue is that normal customers are not the ones stealing thousands worth of merchandise. It's organized retail theft. Go in, grab as much as you can, and run out to a waiting car. If you want to stop theft, stop criminals like that, not honest shoppers.
I was at jewel the other day and an associate was giving me dirty looks. A screen popped up that said an associate was on the way. When she got there a video popped up. Literally showing me scanning my items. Its also on the list. So shes like okay but you didnt scan those. I pointed to the cart, of course i didnt they are still in the cart! Then she watched me the whole time. I did nothing wrong. If i had more time to shop i would have just left and went somewhere else.
4 years ago I got a new job that required steel toe shoes, so I went to Walmart. I bought the shoes, socks, 2 pair of blue jeans and 2 shirts; about $62 total I guessed. The clerk at the checkout took the shoes for the 1st item and opened the box; she explained in great detail how people steal things in boxes. I was very amazed at her inquiry and asked for more details. She talked about: 2 left shoes happen if people only want that, different size shoes, missing shoe strings, cell phones and other things that were not shoes in the shoe box. I was totally amazed at the information and such a wonderful employee. I thanked her so much for her help and intelligent. I left with my cart and was reading my bill about 1/2 way to my car when I saw that the total bill was: $31. I remember the shoes alone were over $30. I read the bill again and saw that the SHOES, the steel toe shoes was the only item not on the bill.
During the entire time the employee was explaining to me all the dangers of customers stealing things from Walmart, she neglected to scan my shoes! I love Walmart. Gulf War Vet 1990-91.
I had that happen before lol 😅
I’m sure you went back and paid for the shoes, right?
@@bertmccall7335 my question also....
lol@@bertmccall7335
THAT WOULD HAVE gotten the employee fired .. or reprimended but it would have been the right thing to do go back and pay for the item@@bertmccall7335
Walmart needs to stop the nonsense! Get rid of AI, bring back the human cashiers, and arrest and prosecute the real thieves.
CORRECT!! Do not use this WALMART until they do Costumers Service!
Nobody wants to pay more and wait longer, self checkout is only growing
they want AI because then they don't have to pay Employees for forcing Customers to do the job for them.
Self checkout is not AI and all increased labor costs , like cashier's salaries & benefits, are passed on to customers not to mention that customers scan items much faster than cashiers. So thanks self checkout
In my state Walmart could press charges but the state won’t prosecute unless they stole over $2,000 in goods.
They will terminate the self checkouts and ask people in the community to volunteer as cashiers.
Why people continue to use self checkout with out the benefits of working there is beyond me. Until theres a discount offered for self checkout they can kick rocks
I have anxiety so I choose the self-checkout. Less interaction the better for me. That's a horror story. But I would try to keep my cool enough because I'll have a juicy lawsuit
I prefer using it, as well. I also struggle with anxiety.
Do grocery pick up instead. They ask you like 2 questions and put your stuff I the trunk for you never having to leave your car. I do that for my anxiety
@@irisalyssa903or just leave Walmart alone. They forgot that the same people who made them successful are now being treated like threats
@@sdbh1239blame the people who are stealing
@@sdbh1239and they was successful before self check out
There was a guy having a snack in the employee break room at a Safeway. An employee came in and said, you don't work here! He said, what do you mean? I just self checked a 150 dollars worth of groceries!
Love the humor😊 but it's true these dang stores need to put people back to work this is free labor at it's best.
I told my wife I was going to start doing that. I refuse to use them. She always gets mad at me for making us wait in cashier's line. I don't work here. And I am certainly not familiarizing myself with the produce codes. She says "All you have to do is go here, and here.." I say, No. All THEY have to do is go there and there..."
@@XxsteamerxXMy wife and I are on the same page about this. We both despise the self-checkout. We even walked out of one local store when we realized that they didn’t even have a single register. Not that they didn’t have one open, but they didn’t have one installed to open.
@@StolenJoker84 Yeah, Just before moving from Michigan in 2022, the Wally-world we would frequent also removed all the cashier checkouts in favor of a slew of self-checkouts. I stopped going there myself before we moved. I find it utterly appalling to 1) take a good job away from a willing worker, and 2) force customers to learn the checkout system and scan everything properly WITHOUT ANYWHERE TO PUT ALL THE GROCERIES THAT MUST EQUAL THEIR PREDETERMINED WEIGHTS ONCE SCANNED, BUT HOW CAN I WHEN THERES NO ROOM LEFT SO I MUST PUT SOMETHING IN MY CART!
This 27 minute video is borderline a quality documentary; much more than a simple news story report.
What happened to me two days ago was I found some items on the clearance isle and put them in my cart to buy them. When I went to the self checkout and was trying to scan them the items scanned for a different price than the stickers said. I was stopped as I was going out the door and made to go to a room. They said I was price changing. They refunded the item and made me give them my ID and made me sign a paper. Then they let me go and didn't give me my other items I had paid for. It took me calling the main office before they gave me my items, which the security woman opened one of the items. It was not opened when I put it in the cart. I feel violated. I will be contacting a lawyer.
They are trying to make in person shopping as uncomfortable as possible so you’re more likely to buy online which often costs more.
Sense...didn't think of that 🤔👍🏽
I don't buy online often. These days I just do without where possible.
Doesn't help that Amazon will most likely get those purchases then.
No, you are wrong. It is up to the person as to how they wish to shop.
THIS IS WHY THEY WANT YOU TO USE CARD NOT CASH THEY WANT TO TRACK YOU
NEVER forget about the guy who took to long to pay for his bike at Target and was arrested. He was having a problem putting in cash into the machine.
He got a nice settlement and the cops got fired.
@@dbfjohn2502
I'm glad to hear that.
When I saw that one I thought the cops should have helped him out and made sure he was safe and well. And sent him on his way.
But these were cops and not police officers.
Omg !!! 😡😮😡😮
That was also involved an ADA suit.
Legal or not, I've helped a few people over the years who were having difficulties. Just ask politely if I can help them (not be snarky ). That should have been what the cops did
I just saw the first part of that video. The guy had all his money laid out on top of the scanner and was trying to put his money into the slot. He was obviously trying to pay. Geez, what a bunch of jerks all around. I have had plenty of troubles with just a credit card and those are stiff and pretty obvious, usually, where to stick them. I hope that guy did ok later.
I set off the "missed scan" alarm when I moved my grocery list from the cart to the bag without scanning it. clerk came over, pulled up the video and we both saw it. No problem resulted, but that's all it takes for those things to set off.
I'm 100% confident that a large chunk of these corps 'shoplifting' numbers are from underpaid, overworked and morally flexible employees taking their own 'benefits' in product.
"morally flexible" just means they don't have morals lol
WOW THANKS FOR READING THAT @@omnium_gatherum
The state of california actually doesnt prosecute criminals for theiving as long as the total stays under $950 - they would only get a fine if caught. And most shoplifters here just casually walk out. It's all over the news - and nothing is done about it. Its finally time that the stores do something about it. This is what voting for progressive liberal policies gets you and they have a right to defend themselves.
Just know as much as they're watching customers they're watching employees 20x as much. Most losses to stores come from within. Whether it be cashiers taking money out of the till, giving friends discounts, stealing credit card info from customers, or hooking friends up who come through their checkout. And then there's the serious forms of embezzlement. People on the inside understand how the systems work and are always a bigger liability.
@@omnium_gatherum No, it means you don't know the difference between morals and ethics.
Crazy how they will arrest someone for miss-scanning or forgetting to scan 1 item when they allow others to walk out with a cart full of un-scanned items including high price T.v's and electronics. All which is done intentionally. The thieves get treated better than an honest person that makes an honest mistake
The chicken sh**s pick the easy targets.
Exactly as it was in the gulags.
Because it's too hard to catch real criminals. Security and to a great extent, law enforcement are just plain lazy
I think you are wrong on the why. I don't think the stealing is a problem for them, I think they view it as an opportunity. The more news coverage their is for theft, either people walking out with TVs or people being arrested for self checkout mistakes, the less people will question Walmart when they say "Sorry, 12 packs of coke are not $13..because theft". @@billycox475
IM calling BS on this.....Because in CA if its under 950 they wont even arrest you. they just give you a ticket. Would be thrown out in court anyway. total political propaganda
All of these charges from Walmart are ridiculous. I'm an avid user of self check out. This has opened my eyes about those machines. My store self check out machines all ways seem to have some issue but these store is always so congested and backed up at the live registers. You could potentially spend 45 minutes at live register.
Was at a Thrift store with all sef checkout. There are 6 self checkout kiosks and only two were open. Lines down the entire length of the store. A Walmart in my area without self checkout. Has 28 checkout lanes and only 5 of them are open. Waiting in line can be up to an hour before you leave. Many people abandon cart and leave.
To avoid this problem with more than a few items I go to a checker... until... after buying and paying for the items that the checker scanned...$318...I was stopped at the door and told that I didn't pay for the paper towels...I then was able to go to self checkout and pay for them. My only saving grace was that I wasn't responsible for the item that was not scanned by the checker.
An item wanst scanned, not that you didnt pay for it
@@user-nl8me9lo3k exactly, that word choice still says what they really think
She forgot to scan it so it's her fault
Was it not on the receipt that you could show them?
You should have known it wasn't scanned---thief
That is EXACTLY what happened to my wife's niece. She had trouble scanning and an employee helped her. Paid for over 150.00 in merchandise and was nabbed at the door for shoplifting twenty dollars worth of stuff like napkins and a couple toys for her kids. She was with other family members and they put her in a room alone with security. When the police came, they said " do you really want to press charges"? Yes! She is a very timid person and was badly traumatized. Had to go to court, fined 350.00 and would have lawyer fees. DO NOT USE SELF CHECKOUT. It robs people's of jobs and traumatizes innocent people. Not to mention their record shows they are a thief.
I don't believe that for a second since no D.A. in the country prosecutes anyone for forgetting to scan 20 dollars worth of merchandise. She might have been arrested, but no D.A. is going to bother filing charges against her. The people in the video above were all arrested, but never needed lawyers since no charges were filed or if they were, they were dropped
Anyone saying things like "Don't use self-checkout" clearly hasn't been to Walmart, there is no choice as no cashier lanes are ever open and this is fact. The 350 dollar fee was to whom? To Walmart? If so, then that's a civil issue -- and she shouldn't have paid it, it's just Walmart trying to extort-money from people.
I see that your wife's niece played the victim card. Thieves need to go to prison.
@@Ultimate-Guardian. Except no charges were levied against her, there goes your theory.
@sarah-ym6re Not true, otherwise the D.A. would have filed charges. It's true that forgetting to scan several items (as opposed to just one or two) can result in the police arriving and giving you a court date, but in order for charges to be filed for something like this there has to be more demonstrable evidence.
Walmart is NOT concerned about the "Customer Experience". They're only concerned with making money. Period.
I thought self checkout was gone but went to Lowe’s yesterday and it was only self checkout.
Can’t imagine you stealing a 92 pound bag of cement? Or a 12 foot long lumber!
The benefit of shopping in person is that you get to see, touch and really know the product before you buy it. If you are just going to put pictures, then just close the store and open a free pick-up point. They really just keep charging more for a worse and worse service.
Exactly, if they can make you shop online, you are completely track able and no longer use cash. You are controllable.
The problem with that is that if I pick a bottle of milk, for example, I take the one with the latest date on it. If a member of staff picks it, which are they told to use?
Look what happens if you buy timber and let the store choose. Some of them are as straight as McDonalds arches!
@@oldbloke135 That would be the temperature and moisture changes, from refrigerated truck... :)
*Another warning! If you purchase an item that is labeled "on sale", make sure it scans for that price. Often the sales price has not been entered into the check-out--
whether it is self-check or cashier-check. After doing my own investigation for 6 months, I found that I would have been charged $75 more IF I hadn't checked my receipts. Also, people are sometimes charged an extra $10 for nothing! CHECK YOUR RECEIPTS!!
This happens to me all the time, something will be on sale and then when I get to checkout it's suddenly not and usually lines are so long I don't bother to fix it, I've just stopped trying to get things on sale unless it says so on a tag on the item. Grocery stores pull this all the time
yet the consumer has little to no recourse for the vendor participating in this theft.
And take pictures of the sale bar code. This way, they can see you're not making it up.
I do a far away picture and a close-up. FYI.
@@TxNWmnI take pictures all the time I also scan it off my phone on the Walmart app. Great advice!
I say go ahead and close your stores....please! Get out of our state please!
This just reinforces my desire to continue using "buy online, pickup at store." I don't have to ring up anything myself, I don't have to wait in line for someone else to ring it up. I don't even have to go inside. Once in awhile I do have to run inside for for for two or three things, but that's much easier than the whole order. No one is going to accuse me of not ringing something/stealing. People still get to work.
Haha, I like that guy with the Walmart receipt joke post with assisting page!
I remember going to Walmart and needing to get a new toothbrush. Although, I don't have a issue with high-rick items that are lockup, I do have an issue waiting 20 minutes. I just left and ordered mine off Amazon...
I wonder if that’s what they want people to do..
This!!! I don't mind and understand why they locked up items, but it sucks that you have to wait so long for employee. I tried to get something out of the frozen section, was waiting for 15 minutes, and just walked away
That is exactly what they want. That way they can charge you an employee shopper fee and a delivery fee.
Next time, take a pad with colored stickeys with you. Every time you abandon an item because you're waiting too long for an employee to retrieve it, write a big "NO SALE" on a stickey and put it on the door by the item.
As a former Walmart employee I can say those self checkouts are and always have been finicky. On my lunch break I got a little bit of candy and I used self checkout. As I was scanning my items the anti-theft system started up and I had to have a co-worker disable it so I could finish paying for my items.
You can't disable it unless an employee is logged in the whole transaction
@@blessinggull2503that’s what they said 🙄
I'll try to keep it short this time.. I worked there for eight years. Do not shop there. You are not wanted. Only your money is. When you walk into a Walmart, you are automatically guilty until proven innocent. I will never ever shop there again, in person or online.
This video needs some updating!
I live in *Toronto, Ontario, Canada* . We have *NOT* had a Target store available to us up here since all of their stores packed up and left by *April 2015* ! 🍁🍁😲❌🚫
I never thought I'd hear the phrase "Dollar Tree's Fine Jewelry"
Yep!
That plastic stuff is no joke! 🤣
Yes! I laughed as soon as I heard that. 😊
I don't think they said Dollar Tree. I think they said Dollar Store. I stopped my video right there and asked everyone in the room, did you all know the Dollar Store has fine jewelry? lol
Cheapest jewelry, just costume, and they have the nerve to call it fine jewelry , I’m laughing ,
I avoid all these issues by never ever shopping at Walmart. I have no problems with them and they never get a penny of my money. Fairly certain that hurts them far more than it hurts me.
I can shop for groceries at WinCo, which is often cheaper than Walmart, but non-grocery purchases are usually a lot more expensive at Walmart competitors, so I go to Walmart for those. (I get my gasoline there too, since they have the best price other than CostCo, where I'm not a member.)
Unfortunately here, as in many places, Walmart has forced out all the stores that USED to be here. That leaves Walmart as the only option unless you can afford to drive a distance and pay higher prices. Many people would love to "just don't go to Walmart " but they really don't have an option.
The security lid on a cardboard container of icecream is a big brain move
I've heard multiple people say that Walmart is going to start charging people 98.00 yearly to use to self checkout counter because they believe people are stealing the groceries instead of scanning all of them and maybe some people are stealing the groceries and not actually scanning them but they can't accuse everybody of doing that
Great advice from that attorney.... Avoid self-checkout.
I always avoid it. But for a different reason. If they become successful among store consumers, that means no more cashiers. One maybe two store employees per vast aisles of self-checkout stations. A whole bunch of employees (cashiers) get fired because they are now no longer necessary. Even worse, is when cashiers actively encourage you to use self-checkout stations. No thank you! Do you want to be fired?
Consumers never asked for self checkout. The widening of self checkout kiosks is because it's on purpose. It's gonna happen whether we like it or not & the big whigs told us so.
Told us thier plan & they're executing it.
Period
@@Elhastezy888y’all better get stock options! Them corps will be replacing 2-legged fools w robots Joes
@@Elhastezy888 yep, to bring in the mark of the beast..
@Sky-yh3ml man I don't want stock options I just want out! Wish there was a Amish community I could join but without the "religion"
I know robots are already making the French fries.
many blessings
I've seen no full service cashiers at Walmart at noon on a weekday. I guess I should just leave if only self checkout is available.
They assume the people using self check out are thieves yet they forced us to use the hated self check out. At this point Walmart should be run out of business.
People would have to become self sufficient and that's not going to happen ... at least in Texas we have produce co ops
Thank you for the proper use of the word run. I am so sick of people using ran when it should be run. Schools need to teach english again.
@@addieISme It would give more small businesses a chance to open
Where I live, there is absolutely nowhere else to shop without riding an additional 30 minutes.
I've never experienced this problem because I've started to support my local buisnesses long ago.
But not only did AI took the fun ot of shopping, it also took the fun out of watching some YT videos.
In a world where Amazon encroaches, these fools are making brick and mortar unpleasant.
Sorry Walmart, I guess you didn’t train me well enough to operate the checkout lane.
This seems like a grossly abused misuse of power both by police and walmart. If they weren't such cheap a$$es they could actually pay cashiers to do a job they want to force customers to do, and then punish them for when they get it wrong!
I'm against theft like most people. A lot of this falls under honest mistake and the customer should be offered to pay for the missing items.
It's different if there's a clear pattern they're not scanning electronics or just walking out the store completely. Then yes there's a case.
It seems the people who are actually doing theft are still getting away Scott free. No credit card transaction, the face covered up a lot of times, way harder to prosecute.
If one finds it to laborious to scan their own item then drop them into a bag maybe they should shop else where.
@@metrork1
If one finds it _too_ expensive to do the bare minimum of paying their employees a fair share to do a job that would've prevented it, then one shouldn't complain about untrained people getting away with unpaid merchandise, intentional or otherwise.
So you support shop lifting?@@sjenkins91812
I was at Walmart not to long ago and while checking out I was weighing an onion. I typed the code in with it on the scale it told me to take it off of the scale and put it back on. It added it to the total so I put it in a bag then it said item not scanned and had an employee come over there. Seeing these other stories I’m glad the guy had sense and after it replayed it in front of both of us said “it thought you didn’t scan it, you’re good to go”.
Since that I don’t go to Walmart. They got rid of cashiers and now the machine claims you’re stealing after you follow the exact instructions it gives you.
I do self-checkouts all the time and sometimes when doing groceries I forget to scan a product. I only got a warning once. When I discover I forgot to scan something I like to be honest and tell I forgot it. Most people can tell you're being honest. The store I go sometimes checks 10 items to see if they all have been scanned. If you don't get caught forgetting something too often, they most certainly will let you go with a mild warning.
One time the overhead camera activated showing me scanning items from over head… I realized that day I was balding on the back of my head…
I was told by some of the employees at one of the Walmarts near me. They said Walmart is testing out removing self check out and going back to the old way. The two I’ve been to in the north country are fully staffing the front end. It felt so nice to be able to pay for my stuff and just walk out because they don’t check your receipt and everyone’s so nice. I used to live on Long Island and every time I went to Walmart I felt like a criminal. Never had a traditional cashier but while using self check out they would have like 3 employees and they would stand over you. I remember once when I was working for TSA, I had worked an overnight shift and after I ran into Walmart to grab a couple things before heading home. I was still in uniform and only the self checkout was open so i went to use it, before i started scanning the one employee started to walk over to watch me 🙄. I started scanning my stuff and she goes “you didn’t scan those” pointing to the stuff still in my cart I just looked at her dead in the face and was like “well that’s because I haven’t made it to them yet as you know since you’ve been standing on top of me since I walked over”. I was scanning and placing them onto the scale, I don’t bring bags into Walmart. She literally called security because I wasn’t scanning fast enough. Security came, saw me in uniform, asked what was happening. Explained everything, showed them I had scanned every single item, I hadn’t paid yet and that the lady was standing over me to make sure every item was scanned and then started to give me attitude when I wasn’t scanning fast enough. I was literally the only customer. Security looked at everything telling the employee that I did nothing wrong. She assumed that because I was young and there so early that I must be stealing I heard her actually say it. At least the security officer had the decency to apologize, the lady just glared at me bc she got Trouble.
They should get rid of self check out.They're not considering getting rid of it because they care,they're getting rid of it because they're losing money. I refuse to shop anywhere that has self checkouts that you are forced to use.
"I was told by some of the employees at one of the Walmarts near me. They said Walmart is testing out removing self check out and going back to the old way. ..."
==
You are lucky , at least they give you a choice.
Most of us don't.
A TSA agent complaining about being treated as sub-human.. Ohh the irony
I work for Walmart, can confirm they are planning on removing self checkouts. Will be a slow transition mainly because remodeling will need to be done and of course, employees will need to be hired.
@@derrick2181 oh wow I had actually forgotten about that... you're right.
I had to return a ladder to wallmart because they shipped me the WRONG ladder. I spent an hour in customer service as they opened up a full investigation only to find out that I had to take it to a different Wallmart location to get my money back. I was mad. While taking the ladder back out of the store I was stopped by a woman thinking I was trying to steal a ladder. I consider myself a pretty even-tempered man, but I was starting to see red. Whatever I said to her through gritted teeth scared her enough not to stop me and I left. The cheaper prices are just not worth the mental agony.
Let me guess you bought the ladder at Walmart in Tijuana , Mexico, crossed the border wall using the ladder and tried to return it at Walmart san Diego. 😂
They don't have cheaper prices. Maybe they used to. Every time I walk into a Walmart I usually walk out in disgust because their prices are so bad I won't even buy anything from them.
Walmart's whole business model is to price out the competition then RAISE Prices when consumers lack choices.
I completely stopped shopping at WalMart a while back. Don't miss it at all.
I ... NEVER ... use the self checkout.
If forced I would just drop my shopping basket and walk out.
I don’t shop at Walmart, never did, but after watching this I am keeping all of my receipts.