What It's Like Working For A Telco Account | TAGALOG VERSION | Call Center 101 | Sapient BPO
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- Опубліковано 2 сер 2024
- Here's what's in store for you when you're hired to work for a Telco account in a BPO Call Center company.
In this video, we talk about what to expect when you start work as a call center agent handling a Telco account.
What does Telco stand for?
Telco is short for Telecommunications. If you're hired for a telco account, it means you will be handling customers of telecommunications companies and assist them with their concerns.
What are the job responsibilities of a telecommunications specialist?
- Assist customers concerning their phone bill
- Handle complaints if there are payment discrepancies
- Basic troubleshooting of technical issues including but not limited to:
- Phones not working properly
- Signal not being detected
- Internet getting disconnected
- Videos buffering
Learn more about the telco account by watching this video:
00:00 - Intro
00:20 - Why most people are afraid
00:43 - Examples of telco companies
01:11 - What will you do in a telco account
02:01 - Tips and Advice in handling telco concerns
02:09 - Common Customer Concerns in a Telco account
03:50 - Upselling in a Telco account
04:10 - Our opinion on Telco accounts
04:59 - Advantages of Working in a Telco account
05:33 - Disadvantages of Working in a Telco account
06:03 - Metrics in a Telco Account
Interested to work in a Telco account? We are hiring!
We have hybrid and office work arrangement available and we are hiring all over the Philippines!
Apply at Sapient Global Services through this link: bit.ly/3qUc7BX
Looking for something else? We are also hiring for our Tech Support openings. Learn more about what it's like working in a Tech Support account here: • What It's Like Working...
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Website: sapientbpo.net
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Ready to work in a Telco account? We are hiring! Interested applicants my fill out our online application form here: bit.ly/3qUc7BX
can't fill out the form T.T
Hi, can senior high school apply? Fluent in English po.
Salary po sa sapient?
Thank you so much for this. Very informative for someone like me who will start my career as CSR for the first time and it is a Telco Account.
GOD bless you Mam. 🙏💖⭐️
Hindi po mahirap magtrabaho sa Call center. Mahirap lng makapasa 😅
Di mo sure😂😂 try mo back to back to back irrate customer tignan natin kung easy pa
nice thank you so much this information got it !
thanks for the info , more powers to you sa pag gawa ng mga ganito
This is what I'm looking for kanina pa. Buti nalang 😻 sana po may vid din po kayo na local account non voice please
Thank you for this video it helps me being motivated although ma give up na Po Ako sa TMobile super difficult
All work is tough.. If you think it's hard it will make you hard..
thank yoh sa advice .
medyo gumaan pakiramdam ko ..first te ko lang po kasi sa telco accout ..
I think for newbies, I would recommend at&t or as they say toxic account, it will give you at least an idea of how the BPO industry works, and it will also give you the preparedness in your future job as a CCA or even back-office jobs
planning to apply sa sapient. thankyou and godbless.
Annoying yung sudden beeps ng offline TV inserts especially when you are listening using a headset or earbuds.
Sa travel account konti lang ang irate costumer.
HAHAHAHAHAHAHA dami kong tawa sa mga memes hahahahaha! Aliw ka mam! Kudos hahaha!
i Wanna ask maam what if you have no experience at all in BPO. I mean is there any training that they can provide?
Once you pass the interview, you'll undergo a week or two of training including familiarization in their system
Annoying po yung mga inserts mo, d nmn comedy ang content mo mam. Keep it simple
sa true
Tagalog interview din sana
suggestion lang girl bawas bawasan mo ang paglalagay nang inserts jan sa video mo kasi hindi nmn xa connect. gets mo?hindi xa magandang tignan girl hindi ko na tinapos ang video hanap nlng ako sa iba.
True. Kakatamad tapusin
I though telco accounts are friendly account for beginners hahah
Napaka annoying ng mga inserts mas malakas boses nila kesa sa inyo po
Telco ko. pag umpisa ng shift iniisip ko 2hrs nlang Break na after break iniisip ko 2hrs nalng Lunch na, after Lunch iniisip ko 2hrs nalng break na uli, after last break iniisip ko 2hrs nlang matutulog nako.
Goods naman siya dame tlga bitter hindi nalang manood 😂. San ka punta to the moon broom broom 😂😂😂
Nakaka irita yung mga beeps ng video 😡
good luck to my interview
i also have interview scheduled from them, any tips pls?
balita po sa interview nyo? Hahahaha
@@adriancaluya5572 how's your interview?
@@ausabenalynd.9301 di na ko tumuloy dto, nag direct na lang ako sa bpo company and luckily mag 1 month nako sa training
@@adriancaluya5572 what company po?
bkt may mga kengkoy na lumalabas, ang pangit nmn mag edit ng video, what it's like working for a telco account, dapat may example ka
Ako na nainis kina babalu at dolphy! Hayyy bat ba kasi sinali mo pa ehhh nkakainis lng panuorin. Di naman comedy tong vlog mo. Di kuna tinapos! Nainis nako