Hired as a Tech Support Agent in a Call Center?
In this video, we talk about what it's like working for a tech account in the BPO industry. You'll learn about the qualifications, the job responsibilities, the salary packages, the advantages and disadvantages so you have a more informed decision whether to take the job or not.
What exactly does a Technical Support Representative do?
A Technical Support Representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.
What are the job responsibilities of a TSR? Here is a typical example:
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Provide daily technical support services for information technology establishments
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Document and track customer issues using a ticketing system to ensure quick resolution
- Maintain the security and integrity of company database by setting access controls
Learn more about the tech account by watching this video:
00:00 - Intro
00:16 - What most people think about tech support agents
00:46 - What is a Technical Support Representative
01:23 - Types of Tech Support Accounts
01:57 - Common Technical Support Concerns/Issues
02:47 - Life as a TSR
03:57 - Tips for Newbie Tech Support Agents
04:34 - How Tech Support Agents Solve Issues
05:15 - Advantages of Working in a Tech Support Account
06:38 - Disadvantages of Working in a Tech Support Account
08:01 - Our opinion on Working as a Technical Support Representative
Interested to work in a Tech Support account? We are hiring!
We have hybrid and office work arrangement available and we are hiring all over the Philippines!
Apply at Sapient Global Services through this link: bit.ly/3qUc7BX
Looking for something else? We are also hiring for Customer Service Representatives for a Telco Account. Learn more about our Telco account here: ua-cam.com/video/Kfzchk3mwh0/v-deo.html
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Website: sapientbpo.net
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