Do not submit cards to PSA until you watch this video. Card Cleaning, Upcharges & more.
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- Опубліковано 17 вер 2024
- PSA has new Terms and Conditions for grading and its very important that you read them before you send cards in.
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With Section 12, if they are charging you and determining it is altered, I feel it should be slabbed as altered, since they are charging you the fee.
the real story is PSA told their friends that were going to grade STAR jordan cards... pure manipulation... PSA trying to cover that story with this.
@@ancedrius4646 it takes @ least more than 1 second just to confirm the card is say for example a 2024 topps chrome black elly de la cruz refractor rc, unless they have MS. CLEO on PSA's payroll, other than that its gonna take more than 1 second !
Sent an 89 Upper Deck Ken Griffey Jr that was in a one in screw down, not recessed. I then had it in a top load. Shipped in a card saver per their specification's and it came back altered. PSA wouldn't encapsulate it and grade it Authentic Altered and said they don't do that anymore. A lady on the phone with customer service said that had to specify if wanted it marked Altered.
Thanks for the video, but I’ll stick with Beckett or SGC.
I got an idea, STOP USING PSA!!!!!!
I hope people try Mana grading more
Would love to see card manufacturers stop doctoring cards by miscutting, scratching, denting etc..... the cards
PSA knows if a card (122/2024) was graded. If it’s cracked and sold on eBay raw, bought by someone else who has no idea, decides to submit it themselves, and PSA rejects it, buyer is SOL. I’d like to see PSA expand pop report search functionality to be able to find if a numbered card has previously been graded.
You say they know but they never catalog any serial numbers unlike SGC who puts the serial number on the label. How would they know if they are not cataloging the serial
Number?
@@pb8003 well when a National Treasures RPA /25 has a pop report of over 30, i guess its safe to assume they dont?
Several of these don't take into consideration buying singles and not knowing what was done to it previously, i.e. it was cleaned or cracked open.
If juicing and scanning become detectable i might need to be hospitalized for excessive laughter. Imagine a psa reveal with card savers and a hefty bill. One can dream😂
Bwaaahahahaha. This is so lame. I am glad we have people like Neo to point this stuff out. It's my opinion of course, and I am 100% biased because I can't stand PSA, but this is just ridiculous. But whatever, keep on keeping on. Good luck with your cards.
Thanks for the PSA on PSA
Concerning up charges in the past: I cannot remember seeing a video where they up charged someone and it was not justifiable. It seems like they usually do not up charge when they could have.
This wording makes that process streamlined for them to do it more often. They won’t be missing that cash grab opportunity any more. I can see a lot more of these up charges in the future.
The only way to have people return labels out of cracked slabs is to offer a small grading credit for each label returned. Something like $2 per label.
They would get a ton back if they offered credit, but I think the issue would be how many would trust that they wouldn't cross check what you returned with what you graded and de-register cards that were cracked that they now think were cleaned or altered?
That....and PSA needs to pay for the shipping
Appreciate the videos you make, this was helpful as I did delete the email last week without reading it
Great video sir.
I’ve lectured about the pull tabs for years. I knew they hated it.
I sometimes wonder how much PSA actually cares about cleaning cards (most cards need to be cleaned). At the Burbank show PSA had a giant setup, and right across from them was Mr Minty cleaning and examining cards. This goes on at most big shows. Seems like if they really cared about it they would ask to have businesses like that removed? Any thoughts on that?
I put some of my cards in my washing machine and PSA still ended up grading them
They cant tell
@@Tomb413 Nope. Cleaned a card in shit and semen and they still graded it.
I had to pay $3000 in upcharges from my last submission and now they're worth $3000
I’ll continue cleaning my cards and continue getting 10s
If it's got some shit on it, you get it off
Me too!
Like the ceo of sgc said, if you're cleaning your cards well there's nothing for us to catch. We can't catch what's not there
Seems like pretty standard things that were mostly in there anyways.
Items and submission, not cards. You can tell by the language that this will most likely be a cut and paste TOS for when they start grading comics, and will also apply to the funko pops and other items they authenticate/grade.
Glad I wasn't the only one to read the TOS, though. It amazes me how many people don't think about it.
Great video, NEO. Thank you!
Two years ago I disputed an up charge request. I paid a $75 grading fee for I believe up to $999 value at the time. The item in a 10 sold for $1200 the previous week, they tried to skip the $150 fee base for up to $2500 at the time, and try to charge me $300 for items up to 5k. I sent them the comp, and they just agreed to the $75 fee. If they did that automatically without my knowledge and chance to research it, I’d be pissed. All the numbers here are estimates since it’s been a while.
Returning labels should be an incentive for collectors to participate rather than a part of their terms of service. Gtfo with your demands PSA.
They cannot detect cleaning/waxing. Even they will admit this. If you are dumb enough to leave wax residue on the card you deserve the upcharge.
People really need to wake up…. I know PSA is the “standard”…. But if it a company is benefiting monetarily off a score that they give you,who is to believe the scores are really true and correct … if I have a shohei rc card that is borderline 9 or 10…. And they can make an extra $400 off of me because they say we’ll just do it at 10 be at the card maybe should not have got it. How can you trust that?
I completely believe there is corruption. Way too much 0 accountability as to why a grade was received. I see it the other way tho. I believe PSA POP controls certain cards. I'm also from the vintage side and getting a PSA 10 on a 60's to early 80's card is less likely than finding a leprechaun or unicorn. Unless you are cozy with them....4 sharp corners....PSA vault now on ebay and fanatics entered the game with a super high moral compass in it's biz practices...not.
Technically PSA is able to identify a previously submitted card, using a high res scan as a fingerprint. I don't think it is generally in their interest to do so, as resubmits are a big chunk of their business.
the CYA part is especially important if there are unknown (and unseen) ramifications to the cards years from now due to the cleaning and substances used on the cards. PSA has a guarantee when they slab it so the owner of the card could come back to them once the issues arise and PSA could look up who graded it and possibly go after that submitter for damages to make the current owner of the card whole.
Appreciate the update and glad I ended up watching up this. Not a fan of the the up to $500 up charge without telling you. Again, the stuff PSA gets away with. Never have been a fan of the up charges. And no doubt the card cleaning is a CYA. Not sure how in the world they are going to enforce this. About sending the label back, I like the approach here, but most people are probably like me and am not going to take the time or spend the money to send the label back. They need to have a way to do it electronically. Until next time....
Partypullz pull tab sleeves work perfectly. Had no issue with my last submission
If a card is altered or inauthentic, I don't agree you should be charged the whole fee... I paid them to grade it AND slab it... they're only doing half the job.
Yeah, Beckett does this. It's a joke. I knew they weren't altered, so cracked and resubmitted them to PSA. Even if the cards aren't altered, you'll still come across graders who can't be bothered and are having a bad day. They'll take it out on the customer
I love that they are cracking down on not using card savers bc it slows the process down. And the people that use pull tabs probably wear socks to the beach
The sand is hot 😂😂😂😂
🤣
@@ryanra44 personally, I hate using card savers. I always feel like my corners are getting smashed.
😂 Damn, didn’t know there was a cool kid group for PSA card submissions. Wait until the “cool kids” find out how what we look like when we apply hot breath to cards. 😂😂😂
First guy to tell me about submitting recommended pull tabs.....he had also just gotten back a griffey ud rc, looked clean. A 4!! Connection? Prob won't go to beach to find out tho😂
BGS are number one
in the next couple of months??? lol ill set the over/under of someone not reading the new t&c's and loudly complaining about being upcharged on social media at 2 weeks after it goes into effect.
The upcharge is wild. Why do they think they deserve extra money because a valuable card was graded. Money hungry idiots.
Yeah, Nat Turner out
I've been using Arena Club. Couldn't be happier for my modern collection. SGC is still my go to for vintage and odd ball stuff.
The problem is PSA own SGC.
PSA retains ownership of the certification label and the holder is the most ridiculous part in my mind. so you co own all your cards in PSA cases 😂😅. what happens when PSA wants their property back
If they wanted to get those labels back, they should give out a $1 rebate
Not loving the up charge policy, but anything that tightens the standards is fine by me….keeps the standards and value high.
I bet 9 times out of 10 a group submitter isn't "prepping" your card for more than 5 second wipe. They could care less about cleaning your card imo so I wouldn't worry about them really shining up your card lol
The section about them being irreparably damaged, in my opinion, has more to do with them potentially paying out the value of a card that they graded which has later been determined altered. Basically, it gives them recourse against the original submitter.
BGS please and thank you. This is the way. Looks better also in a Beckett slab anyways. I don’t get how psa got to be number 1 in grading. Red and white label, waaack! Card rattling around in cheap slabs all the time. I’m over it! Psa you ain’t it. BGS love 💕
BGS are a far superior company. You can't trust PSA, They try to steal your money and damage your cards regularly
Yep. PSA is a grading chop shop. Unreliable and inconsistent grading approach results with zero transparency. AI will be the way forward
Everyone wants graders notes from PSA. BGS gives a breakdown on the holder…. Sheesh!
@@jonathonsantamont8527 Yeah, you mainly get the grades you expect from BGS. With PSA you just get nasty surprises and damaged cards returned as PSA 6's.
@@LanceStorm9 I just wish BGS would return equal resale to PSA like it used to…
Everything this guy said is standard procedure.
I imagine over the next few months there is going to be a lot of complaints. They added a section about $500 max for upcharge without notification but didn't add a section in submissions to allow this or even change it. The other part about adding the "cleaning" part could mean they are going to start hitting people and charging them in mass without recourse. This seems like a huge money grab at a time when submissions usually increase. They have cemented themselves as #1 and bought a rival who was pushing #2/3 in SGC along with Beckett's ongoing issues PSA now thinks they can Panini themselves and do what they want.
Section 16 Upcharges: Personally, I think this is good and will start to diminish what I refer to as “the sacrificial lamb” in submissions. Many submitters try to submit higher end cards into low tier submissions. A lot of times you receive one card in your submission that seems wildly off with the grade (looks like a 9/10, but receives a 5/6). I believe this was occurring because PSA didn’t want to reach out for all of the smaller upcharges and decided to lower the value through the received grade. If the upcharge wasn’t significant enough they would just give a lower grade. I’ve been up charged before, but it was large enough that it greatly benefitted them (1949 Leaf Satchel Paige). I think this may start a trend of more consistent grading, more upcharges, and less high end cards sneaking into the $15 monthly promotions. Just my opinion……
This doesn’t seem like a big deal.
As an acquaintance to a PSA employee ( not grader ) I was told they they WILL be returning not only previously graded and cracked PSA cards that are serial numbered but also but photo match for items starting at a higher value. It will happen so be careful
Maybe if they were better at their jobs and more consistent, this wouldn’t be a problem. But I digress.
Great recap. Several interesting updates to the t&c's.
My eyes are all I need to judge a card. Not paying for grades.
It’s almost like they have a monopoly here so they can pretty much do whatever they want and people still coming back and pay any sort of fee as long as they are getting the grades! Of course they are other graders but as long as everybody goes with PSA this is not going to change! This is not ending well for us collectors if this is continuing like this!
Couldn't have said it better. They know they have the hobby by the balls and until the collective changes their ways, PSA will continue to squeeze.
100% agree. Without the collector's PSA is nothing. Do this, do that, don't do this....suck it PSA. But simple minded people have created the monster, just like Fanatics and all there rules. Thanks for breaking down the video!
Being upcharged is a good thing in my opinion
This is very good info thank you Neo
Thanks 4 the info. I hate to read the terms and conditions.
Use penny sleeves with pull tabs. There is at least 2 companies which have this. Problem solved!!
Section 9 comment is 100% pointing at the whole Fake Jordan PMG scandal with BGS. "If we graded it wrong before and you tried to take advantage, dont use us to try and take advantage again." I guess my biggest question is, is this PSA driven or Collector's Universe driven? And if Collector's Universe driven, do we expect a terms and conditions update similar to this coming from SGC?
Good point on SGC
So does this mean we are now going to be charged for minimum size requirement not met? If so, there's no reason to send vintage to PSA ever again.
I got one of those back on a Griffey Nintendo card and cannot see how mine is any different from the others that have been graded. It'll be going to SGC soon so see what they say.
Is this line in section 9 saying that PSA owns the slabs all our cards are in?
“PSA certification labels and holders at all times shall remain the property of PSA.”
If you pay, this is ridiculous…. That’s like saving I bought Chevy truck, cash, but it remains property of GM. Bunk!
no pull tabs?!?!
this is ridiculous. i will still be putting oull tabs on all my card savers. card savers SUCK! more card corners have been ruined by cardsavers than anything.
They cut the card savers and then take the cards out.
If we paid for the PSA membership PRIOR to these new terms then these new terms do not apply until the end of the membership. Any lawyer will back that up.
Wow I love how they slipped all that stuff in the terms and conditions. And a card can be deemed as altered, but unless you pay for a certain tier PSA doesn’t have to offer any grading notes right? How was it deemed to be altered? Just a loophole for them to keep customers money!
On the upcharge side, this will free up the backlog of when your cards sit in limbo and you forget to check your email for a few days and didn't realize you need to review and approve an upcharge.
And like you said, the card prep side seems to be a CYA in case they have a massive submitter that is in violation.
There is no "bright side" to this
Just ignore the terms and conditions and take a chance when submitting your cards to PSA and that they will grade them for you(platinum member) or NOT grade them at all(first-timer) thus you losing your cards because they suspect you altered, trimmed, cleaned, etc thus putting you on their bunco list as a shady customer.
I think this is a money grab. First they slow down card sales by waiting 2 years for a submission or shutting down altogether. Now they want to make up the money by "selling" PSA 10's as a premium. Is this why you don't get 10 anymore?😅😢
It’s impossible to speak to a supervisor over there when there is an issue, and they are all strict on things. Some transparency haha.
Here's the problem. If this is to scare people, it won't work since most people won't see it. Secondly, they will probably just look past group submitters and just nail the little guy since the group submitters bring them so much money. Next, I don't know how I feel about cleaning of vintage cards, given that museums clean and restore artwork and comic books get cleaned and pressed. Regardless, PSA is going to start pressing and cleaning comic books themselves in a few months. Seems like a double standard. Overall, I bet we just see an increase in upcharges and in additional fees by PSA. My question is, when are they going to start giving back to us when they do stupid things like can't follow through on their end or when they do things like switch the labels on cases/cards, like they just did to me. It costs me time and money, so I should be compensated, but they don't care. Or how about when they jacked up my card, that I have pictures of.
Section 12 (d) aka " If we get sued we gonna sue your butt also " lmao
Spread your cheeks folks, here comes more PSA assault 💀
Why would you pay someone to slab it? You can just buy a one-touch
Alot of these are ok in my opinion. With the millions of cards graded every year i assume there are a ton of people trying to submit cards at lower tiers then not replying fast enough or at all when they are asked for upcharges. Having it streamlined means faster turnout. Toploaders vs semirigid submissions have been a thing for a while now. Looks like they are finally going to start charging for improper card packaging. Again fine with me if it streamlines everything.
No foolin around today! Topps Rip Party, head to an LCS ttoday that has a Topps account, they will have some good deals, giveaways etc. Always a lotta fun!
Uh, sir, this is a Wendy's....
what about what you do with cards that are encased in acrylic with a tab that seals the card? You have said in the past you did it that way to show that the card has not been removed and put into another holder. Just curious if that is covered in this new letter.
what do you guys use for thick cards? Are there card savers?
PSA grading IS NOT objective. It’s subjective based on the mood of a human being. It’s very inconsistent from year to year, from grader to grader
That's part of the reason why I will never use PSA there are other grading companies that are better then this.
Some many factors trying to destroy the hobby. This is another 1
breakers? check? idiots? check...
Bring back Joe Orlando
PSA should have a category for restored cards. CBCS does it, comics can get restored, and as long as you submit under that premise then no harm no foul.
bunch of idiots in the comic world.
Wait, so I can no longer submit cards for authentic altered slab?
Just sent 2 cards Today.. ..
Hopefully it works out.....
Very low % of people will actually send in the old labels from crack and re-submit. Why would you when they will use the previous grade to influence the new grade? Ruins the point of cracking out in the 1st place.
Sod this. I's submitting my cards to NASA (North American Sports Card Authentication) from now on
My house caught fire and is under construction. My PSA order was shipped to that address and the shipper didn’t deliver but rather took the package to their fed-ex fraud department completely across the country and because PsA was the sender, they won’t deal with me directly. PSA is vacant for customer service. I’ve explained over and over and they just tell me it will work out over time. I call fed ex and the package still sitting in their fraud department! Almost a year has gone by…I’m just gonna have to kiss that whole
Order goodbye!
can you make a video demonstating how it needs to be shipped thank you
Thank god they are cracking down on cleaning .
Why? You should be able to clean your card any how so long as it doesn't damage it.
Don’t these PSA upcharges resemble more and more the proposed Unrealized Capital Gains Tax?
NO THEY DO NOT KNOW WHAT IS BEST....in regards to shipping cards safely. Top loaders are infinitely safer method to shipping. PSA is lazy and use a cutting machine to cut those soft sleeves...its a convenience thing. NOT a safety thing with them
Now all of these idiots on social media who showcase the before and after and show the product they use maybe just maybe will re-think their actions. Nowhere did I see or hear a statute of limitations so hopefully PSA will file charges on the backend to them as well.
Private companies don't get to change their policies and apply them retroactively to collect fines by way of a "statute of limitations." That's a trick reserved for the government.
The credit card bit is only a problem for PC stuff unless there is a serious disagreement about card value, right?.. The cleaning stuff would all be fine if PSA was more of an open book about methods and standards... They've been using AI for a while and no doubt have other methods to check for alterations... Unfortunately they are taking the stance of secrecy in order to catch the minority of submitters who grossly abuse the 'rules' that they pretty much established themselves... SGC anyone?(yeah, I know who owns them...)
Still watching. But if you are getting upcharged, it means you are getting 10’s on some of your bigger cards typically, which is something most people expect should those cards get 10’s. Why would you not approve an upcharge?
So if you buy a numbered card on ebay and want to send in for grading, they can reject it... wow that's gonna suck.
Ok ill be serious now....NONE OF THIS IS AN ISSUE, JUST FOLLOW THE INSTRUCTIONS, COMPANY POLICIES. EVERY COMPANY HAS THEM!
I will comment as I listen along like I usually do, NEO feel free to pin this comment if you feel it is helpful in any way or comment on it if you have anything to add. I would love to see a section of comments that have useful info over a buncha of complaining
.
A lot of people make videos on how to submit etc. Just follow directions and watch some of those, you will be good. If unsure or on the fence about grading with any company, ask questions on those videos. A lot of content creators will reply and viewers as well that just want to help.
PSA had to post that about how to submit with only card savers because so many people started using things that others thought would be a good idea like pull tab sleeves and top loaders.
I personally have been grading for almost 20 years, just follow instructions amd know what you are getting into before you submit.
If starting new, try a 5 or 10 card order under bulk/the lowest level and see how things go.
It is VERY EASY to do this, not knocking any bulk submitted cards or groups, a lot of good guys out there for this as well, all I am saying is try it for yourself, it is not hard.
In my opinion PSA upcharge process is being adjusted so the conpany doesnt have to chase people down for approval to charge the account on file. If they grade 1 million cards a month and an order averages lets say 20 cards per order, the amount of "sitting orders" can pile up quick if they have to do this for every order before finishing the grading process. That just slows everything down to avoid a bottleneck log jam down the road, and comments will be flooded with negativity, PSA sucks, just another money grab blah blah blah.
I see videos and posts where people complain about an upcharge. I learned to slow down before jumping to conclusions. If ya submit a 800.00 to 1,000.00 card under bulk value at 400.00 max declared value, what do you expect to happen?
3 weeks ago, I got my 1st upcharge and I have owned this card for many years that goes to my set. I have not stayed up on the values that close for this card because I have zero intentions on selling. In the past couple years, this card has gone up more than I thought and was just simply shocked as I didnt care about value because I was not sellingit when it came back. I owned a 5 and upgraded to a nicer copy so I now have the 5 for sale and graded my other one and it got a 7. It is the 1964 Topps Pete Rose and PSA actually emailed and texted me directly about the charge for approval, I thought it was great, but I can see how that can be a time suck on a larger scale.
I approved and cards were shipped, I think they want to streamline that process, or for that matter any process in grading. Many active companies actually hire people as outsiders who know NOTHING about sports cards or any business and pay them for advice. I remember watching an old episode of Gold Rush where Parker hired a girl who did just that. I think they came up with a cost saving solution to fueling the trucks and where the gas truck was, some of the roads for the trucks etc and it resulted in getting 1 fuel truck and them going to stations where machines were and trucks were over trucks driving all over. Anyway, something to that effect and hopefully you see my point.
Damaging cards pulling from a top loader where some can use undersized thickness and regular top loaders that dont use pull tab sleeves etc are all areas that cards could get damaged when removing.
The PSA app is much improved, so like any service you pay for, stay up to date on your orders, follow the rules and use the products they want/card savers/semi rigid holders, be aware of estimated values post and pre grading when submitting
If you are unsure of value, go to ebay completed sales or 130point. Both free options to look at comps.
Package your orders well, overpacking is never a bad thing.
For vintage, grab a mini black light, a 10x mag to check for color added etc. Plenty of good informative videos for vintage on UA-cam.
Busting balls on some of these UA-cam guys making content all you want, but these are some very informative videos that are just trying to give the needed information to collectors and avoid some future headaches.
Filter through the BS, this is a great hobby and grading isnt for everyone. Hopefully my comment and others are also helpful.
I try hard to ignore the comments where people just bitch and moan and it usually means they are lazy, dont follow directions or have zero skin in the game and are just mad outsider internet trolls with nothing better to do.
Keep on collecting, stay in budget and this hobby really is a lotta fun, good video NEO ⚾️✌🏽
I bought a Jeter #'d card from COMC, sent it to PSA came back altered. I buy raw cards from ebay and send them to PSA...what if the original seller cleaned it for ebay sales, I buy and I submit to PSA without knowing it was cleaned. Would an ebay authentic guarantee work, and who does the guarantee for ebay?
What happens if the card's from the 1960's and has dirt marks and dust on the surface. Do they mark that as altered because it's gone from mint to poor condition?
Do you think "doctoring" include breathing on the card and then wiping the card down with a microfiber cloth?
That’s technically cleaning but why would you send a card in with dust all over it. I don’t think it’s something to worry about
Smart move by psa a lot of ppl with tech to trim the cards
Essentially, if you don't like it...
Bingo
It would be nice if they were more specific about what constitutes altering. I've seen plenty of videos of people using isopropyl rubbing alcohol to wipe a chrome card and don't consider it altering - does that count to PSA? And if so, how would they even be able to tell - its alcohol, it evaporates. It's not like they can put it under a black light or something and see it. I'm assuming they probably mean whatever Kurt's Card Care is, but is that stuff noticeable? From the videos I've seen it doesn't appear to leave any residue. This is a slippery slope - I can see a scenario where someone pulls a pack fresh card, maybe there's still some factory manufacturing residue on it, they send it in and PSA goes NOPE - its altered! The hilarious part of which would be if the person were to have wiped off the gunk, it would have been considered not altered. I don't see how they enforce this, it's not like wax that leaves residue. I assume it's just CYA.
So are you going to get charged for Minsize? I had a kobe card I cracked out of a BGS case graded 8.5 and graded 6 with PSA. Cracked it out again and resubmitted and they did not grade it due to minsize. It was not serial numberd card either.
I hope they don’t up charge my Tetairoa McMillan 1st bowman Auto.
I sent it in before any recorded sales were established.
Had I know it was a $700 card I wouldn’t have sent it in on a football special.
This is going to save them so much money in administrative wages from sending those upcharge emails
It's wrong though isn't it. They don't update the Auction Prices Realized section deliberately so they can upcharge based on 2021 sales.
What about sending in an old or scratched holder for replacement? Will they still give it the same grade and cert it was originally given? It sounds like they're saying, once the card is out of the holder it is treated as a never-graded card.
There is no way on earth PSA cares about resubmitting it’s a perfect business model and they welcome the chance to make more money off the same card. What business would care if you wanted to give them more money.
The only thing they would care about in this regard is cleaning their population reports of "dead certs." And since their upcharges are based on market value AFTER grading having accurate pop counts means they get a more accurate sense of what that market value is since that can be affected by the pop count
Looks like they are going to lose submissions
So, what if the grader states that a card that I submitted stated that I cleaned the surface of a card? But I never did before sending to them. It's literally their word against anyone. It is based to the ability of the grader and not every are equal... terrible terms.
this is what i dont get is why most ppl are PSA or its crap for a slab ?, alright cool , but while u have a PSA 10 of whoever, the fact PSA does not use a penny/soft sleeve for the card & then encase it to me makes that card not a 10 for any company because PSA's slab are not a custom fit for each & every card that goes through there this the card will slide around a little bit in the slab & creating micro scratches on the surface which is not a 10 for any company i think, idk ?
The grading market is ripe for disruption.