EGO POWER 7.5Ah Battery FAIL! Is the EGO honeymoon over??
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- Опубліковано 30 вер 2024
- After almost 2.5 years, I finally had a major battery problem with my EGO 7.5Ah lawn mower battery. Let's see what the EGO customer service experience is like...
3rd Gen 7.5Ah Battery: amzn.to/35pgsCa
I would advise against Ego. My 7.5 Ah battery died, Ego will not stand behind their product for me. Less than four years old, and I already have a dead $400 battery, and no support from Ego.
I was EGO's biggest fan until about a year ago. I've never had any trouble with all of the equipment I bought. But their refusal to fix their battery quality control problem has me slowly moving away as I buy new equipment. They are killing their own Golden Goose with their behavior here.
The quick summary is they Suck!! The following would be a similar encounter I had with them back in 2019.
I had a brand new Gen-3 7.5ah battery go bad almost 13 months after receiving it in 2021 as a gift from a buddy of mine that knew I had EGO equipment and knew I had went thru hell with them just to get them to replace an in-warranty battery before.
I believe I used this battery for as many as 20 times from a full charge until it was down to it's 20% battery level. Now the battery goes to red on a full charge within 2 seconds and and in any of the 3 EGO devices I put it in: the Blower, the Walk-Behind 21" and the String Trimmer. I called EGO' Customer service and explained it all to them. They wanted me to produce a receipt no matter what, which, of course I couldn't since it was a gift and had explained that to them at the beginning. Now what?
So the 1st time I went through an in-warranty battery replacement with them they made me take pictures of the battery and all of my EGO products, from every angle and making sure the pics had clear, readable serial numbers in the images, as well as making me turn my house over to find the receipt. What a nightmare. I finally provided them with what they needed, in all of their attempts to shirk their warranty, and finally received a new replacement after about 5 weeks, back in 2019.
It seems like since about 2019 the batteries are hit and miss. I use the stuff commercially, but have been since 2013. The older batteries lasted 3 years or more with commercial use. Now I'm lucky to get more than 2.
Yeap, my 2.5s have both died, now I only have 1 battery to power everything....no good. I'll be going back to petrol power the way this is going
@@texrgb Can't return under the 3 year warranty?
@@gandalf6923 it the receipt process that they require. When you buy their products with a battery included in the sale, the receipt does not include any mention of the battery. So you can purchase a $1,000 mower, with a battery in the kit, but there nothing on the receipt about the battery. Terrible system, poor frustrating service, feels like it is being done on purpose.
Just had one 7. 5 Amp battery start losing run time. Was about 25% less I noticed. Called EGO and they immediately shipped me a new one with the newer fuel guage. Battery was about 2 1/2 years old. The service I've experienced is excellent. Just make sure you register the tool battery and charger when u purchase it.
They asked me for video evidence. Mine turned red like the video.
Of course they'll replace it under warranty, aren't they legally required to since they sold you a product with a stated warranty. Try having it fail one month out of warranty and Ego tells you tough shit. Now it's half the cost of your mower just to replace the battery. There is a reason EVs come with very long warranties on the batteries, because it's not economical to replace them out of warranty, and I learned my lesson the same applies to battery lawn equipment.
Been waiting 4 weeks for Ego to ship my 7.5Ah battery warranty claim...still nothing after 4 phonecalls, CSRs are helpless to expedite the order. Yes, I feel bad for the CSRs. Ego/Chervon (not Chevron!) is a company whose business model is based on selling Chinese quality at American prices.
So I bought a generic Chinese battery for 1/3 the price. Why pay Ego a 300% markup for reselling Chinese crap?
When the mower dies I am done with Ego.
I never use the fast chargers. Slow charging is better for longer battery life.
yeah, I have both types mounted on the wall and I typically use the slow charger for that very reason. I will say though that the fast charger does have a nice cooling system designed specifically those batteries so I'd guess that the impact on battery life is probably not a great as one might think. Better safe than sorry though, I guess, right? ;-)
In my case it does exactly the same. I'm assuming that these batteries has the clock for 1000 days and after that it will show you that it won't charge . But all cells still had 95.5% life capacity. I will not buy a story that lithium battery 7.5ah really gonna die after 2.5 summers of light use. That's just a scamm you to buy another one after 3 years. And I've just checked prices at Lowe's.
Lawnmower with battery and charger $449
& 6ah battery alone $399
Hey, you know what is my next move?
Honda mower for $399 and 5 gallon gas for whole summer long. FOR 10 YEARS AT LEAST
FORGET ABOUT THIS PLASTIC JUNK WITH $400 BATTERY ON TOP.
NEVER AGAIN! !!!
That's nutty, I believe in right to repair our OWN products. When mine fails, I'll make sure to put $50 worth of high end 18650 cells. I'm sure it will work great after that.
I've had three returns on the newest generation battery with the energy usage bar - the latest generation battery. The first 5Ah battery (flashed red during use, even though fully charged) within a few months of purchase. Then, about six months later, two more started flashing red during charge and at times during use. This time EGO Australia were slow/not helpful to replace the batteries or even respond. So, my hardware store where I purchased the batteries (and chainsaw/mower/line trimmer) replaced the two batteries from their own stock (the previous generation of batteries are typically better) as well as the CH2100E Standard charger. They know me well there as I run a busy community website that does reviews of equipment at times and promotes local business. My BA2800 battery without the letter T at the end of the model number has run perfectly for 18 months but the latest generation batteries with the T in the model number have all failed. EGO knows about the problems with their batteries and I understand they have replaced the brand of battery internally. However, they are reluctant to let the customer know about the extent of the issues, at least in Australia, that is the case. They actually told my hardware store not to tell the customer about the problems with the batteries... I must say, in years and years of using battery equipment, I've never had a battery fail from Ryobi or Ozito, ever - but three have from EGO.
I agree with these new generation batteries being troublesome. I've only had one, but that one failed after 30 minutes of use.
Took it back, and got an old stock battery without the fuel gauge. Flawless.
My other two ego batteries are 5 and 4 years old respectively, and they're also flawless.
So do you think ego will update the 3rd gen batteries without publically announcing it? If so it might make it hard for buyers to know which version they're getting.
@@KiranPatel-fk1pg funnily enough, I just got a brand new ego tool.
I have a feeling the third generation ego batteries have been updated without customer notice, because I noticed that the charging behavior is different, as is the behavior when you press the button to see battery level.
Time will tell how this battery lasts.
@@Smurdle450 Interesting, let's hope these are all sorted.
@@Smurdle450 Had to track down this video again, just to ask if you had any issues so far with your latest 3rd gen batteries after a few months? I've been wanting to buy more ego stuff but have been waiting out to see how the latest batteries are holding up.
Had the same problem with a 5.0ah fuel gauge battery, i e-mailed the support desk in the UK, they checked the warranty claim and sent me a new battery the next day. Excellent service in my opinion.
You got lucky
trash system. looks good, but expectations are not met. too expensive to replace.
you should never leave ego battery or any battery on a charger when it finished charging ego batteries when charged will drain down to 30% over time as a safe mode
Yeah, it says right in the manual NOT to leave it on the charger once it's been charged, at least for more then a few hours...
I don't think so. Battery has it's charging protection
That shouldn’t be the case if they have a decent battery management system and charger. Even the relatively cheap battery charger I have for individual 18650 cells knows to stop charging when the battery is fully charged. I can leave batteries in that charger for months without harm.
What kind of “safe mode” requires a LiON battery to be drained down to 30% charge and why? There should be very minimal or no phantom drain on a battery in this type of appliance. That makes no sense to me and I am pretty familiar with battery technology.
It should though I don't understand why it doesn't have battery protection
from one of the Ego charger's manual:
The battery pack will fully charge if left on the charger, but it will not overcharge.
If the battery pack remains on the charger for one month or more, it will perform
self-maintenance and drop to 30% charge capacity. If this occurs, reinstall the
battery pack on the charger to recharge it fully.
Great tools, but garbage batteries. They typically last about 2 years before partial or total failure. Id love to have their mower, but paying $400 every couple of years for batteries is a hard no.
I know I'm kind of late to the video, but for the benefit of your viewers...
When this happens to me (I have two batteries that have developed this symptom) with the battery indicator facing up, drop the battery from a few inches onto a hard surface. This will jostle the thermal protection switch enough to continue using the battery.
thank you internet friend! worked on the 5th drop :)
@@seanvanr Sweet 👍
@@seanvanr I didn't even think about dropping it multiple times after the first drop didn't work. Worked on number 4 for me. Thanks!
The EGO batteries in Australia are just too expensive. $350 for one 5Ah battery. I can buy three to four Ozito batteries (they have different batteries at the same power) in Australia for that price and have never had a failure from Ozito batteries in years. Three of my EGO batteries failed and EGO Australia have poor customer service.
The 3rd gen 7.5 amh batteries I found are no better than my 1st gen 5 amh batteries. That being said I still love my Ego tool kits. For me 3 each 5/7.5 amh is great with the rapid charger. I have had two push mowers, an 18inch chainsaw, hedge trimmer, carbon shaft weed eater, and a blower.
I bought the self propelled walk behind lawnmower. The speed switch or regulator stopped working. I called Ego and explained the problem. Since there wasn't an Ego repair outfit nearby they sent me a brand new replacement mower and also paid for the return shipping back to them for the broken one. I got the new mower in a matter of a few days. This was the absolute best customer service I have ever received anyware. Because of this experience I have purchased an Ego blower, riding lawnmower, nexus power station, and another self propelled mower as a gift for the pastor of our church,and a snow blower for my daughter. Our pastor liked the Ego mower so much that he bought a self propelled mower for his dad and a hedge trimmer and chainsaw. There customer service is their best advertisement.
Love the concept...hate the batteries! Two years in, started having charging and run time issues...now in my third season and with two batteries I am barely able to finish my 3500sf yard and it seems to be getting worse. So now at a crossroad...do I spend lavishly on replacement batteries, switch to another brand, or revert back to gas.
Any interaction with EGO via phone call they want a credit card BEFORE talking to anyone
Well, cool.
EGO replaced one of my 5Ah batteries under warranty. It only charged to two bars. After they sent me a new one, I opened the faulty battery to see what was wrong and found that the cells were unbalanced. I put it aside and one month later it went into storage mode (self discharge to 20%) and rebalanced itself. Now it seems to charge to 100%
Wish I had the same experience. My battery failed a few weeks after 3 years was up. I haven’t even mowed in 3 weeks because of a drought. I have 2x 2.5Ah batteries that are over 5 years old and get more use than the 7.5 that just failed🤬. I got a “sorry but beyond warranty”. And I know that’s the way it goes but to have it fail RIGHT after it expires just irritates me.
I have just had an identical experience. New 7.5ah batteries as going for about $380 on Amazon. It is crazy there is no repair service or coupon offer. Nope sorry warranty expired. No longer a Ego fan.
I have a mower that's almost 20 years old. It just died the other day, when my dad decided he's had enough of the carburetor, and decided to drill a hole? I haven't the slightest idea as to why, but he did. LOL. 18 dollars for parts at amazon, no need to wait 8 days. just take apart some screw and stick it back in. I will miss the days of gasoline.
Better off charging when flat. On a slow charger. Run out your battery to almost flat and if you aren't going to use it don't charge it nor leave it on the charger.
4yo 7.5ah battery exact same behavior. Read somewhere in the comments to drop the battery and it may work. Absolutely astonished but it worked.
This solution worked for me too. There's a flaky connector between the two layers of cells. If you drop the battery from about 2 feet onto concrete in the upright position, there's an excellent chance the connector will re-seat and the battery will start working properly again.
I had a very similar experience at first. But the warranty replacement batteries lasted less than a year. I had 2 since I purchased 2 tools and the batteries failed at about the same time. One of the replacement batteries lasted less than 8 months, the other lasted about 10 months. Just enough time to get past the warranty period. New batteries are over $150 each. I could buy new tools cheaper. Probably gas tools this time because they are clearly better for the environment since they last longer and don't require toxic Lithium to be mined with fossil fuels and then left in a landfill to contaminate the ground water. It is my opinion that these tools are both a poor choice for performance and longevity but also a poor choice for "going green". I would strongly advice someone to avoid these products.
Come on man. I've got 26,000 miles on one ebike battery pack. You're telling me that those mile accomplished with ICE internal combustion would be more virtuous than the the lithium I "consumed" (the battery is STILL operational). That's flat wrong. Electric everything is coming.
An A+ support rating would include root cause explanation of their product failure as well as solution to avoid recurrence. What EGO should not do is simply swap batteries in HOPE and UNTIL they survive warranty. Did EGO provide root cause explanation or just another battery that may also fail?
My 5AH battery (Gen 1 or 2?) failed after 2.5 years. Replacement G3 sent, and it lasted 9 months. When I called, I was told the 3 year warranty was still based on the original purchase, so essentially the replacement battery had a six month warranty. Bottom line: If you're OK with the idea of replacing a battery for $300 (5AH) every three years, you can be happy with EGO yard tools. I don't know I am OK with that.
I keep lawn equipment for 20 years. The failure rate of these batteries and the likelihood of reasonably priced replacements make this a non starter for me.
Solar Advertisement: Won't work for me, because the "Government Pay" is a TAX CREDIT. I don't pay taxes so a "Credit" is worthless. Plus the Solar Companies only LEASE in my area; they take any rebates/credits from the Electric Company. Again no gain nor even breakeven for me.
yep, in hindsight my 7.5 ah starting failing year two. It was intermittent, and mostly happened when using mower. It took a while to determine if it was the mower or the battery, warranty expired, and they won't budge. Ace is selling the batteries for $400, and they have had them on back order for months. Ego is not providing batteries for existing customers, but yet they keep selling new mowers with them. No care for the existing customers. I'm getting rid of my blower, trimmer, and mower. Never again. Going back to gas
Take the older slower charger you have and another fully charged battery and connect the positive terminals to the positive terminals and same for each battery together. Let stand like 10-20 minutes. Then place bad battery back into slow charger. It's a way to jump start old battery. Good luck. Did mine in 2015 and still use today.
I was happy for the first 2+ years and then my battery died. Tech support sent be a new battery and charger. They told be to recycle the old battery. So I had 1 battery and 2 chargers. I reluctantly paid $400 for a second battery as we could rarely finish the large lawn with one battery. We had 2 batteries and 2 charges for about a week and had another battery fail. Once again, they had good support and they are sending another battery. I am worried that these batteries having a quality issue. Once they are out of warranty, I do not see myself paying $400 for new batteries that do not last. I also took the old charger out of the mix wondering if the charger could be killing the batteries. Time will tell.
Like my 2yr milwaukee 12ah battery. Output voltage was almoste full but when connect to tool it got flashing one bar. Tho fixed that battery becouse one paralell of 3cells was in 3,4v. Charged them in my cell charger to same voltage as the rest and it's get up like new. Battery manager in m18 could not balance lots cell in long run. Tho could add other bms to discharge and balance cells equally. I'll try if it go faill again.
I had an cheap ebike battery fail when one parallel cell group went to 0v. I replace the failed group with similar rated cells. Fortunately the group was the last and easily removed. While I had the battery apart, I took the advice of another ebike battery builder on UA-cam and added additional balance leads and connectors soldered in parallel with the internal balance leads so that I can check and balance charge the battery externally with an RC charger. RC chargers are capable of balancing much faster than a BMS.
The balance connectors need to exit the battery casing so they can be accessed without having to take the battery apart.
My ebike battery was 10s 6p, so I used two 5s( 6pin) connectors and split it into two groups. I purchased a fancy RC balance charger (ISDT Q8 or Air8) for about $70, that is capable of 8s charging because I wanted to be able to use it on 14s batteries split into only two groups. There is a Q6 version (1-6s) for only $35 that would require three groups.
The RC chargers can easily stop at any voltage level if you are trying to extend battery life by not charging to 100%.
The chargers use an external power supply and can be run off an old 19v laptop charger, or a car battery.
In practice I bulk charge the battery most times and once in a while check it through the balance leads, and balance charge if needed. So far this set up has worked perfectly, and I expect to be able to get a much longer life from my battery because I can easily understand and maintain it.
I had same issue with battery, I got a new battery sent to me
The battery seam to over heat all the time
The thing with ego and any electric product is that you buy it for what it's ACTUALLY good for and not what you THINK it's good for. That being electric products are marketed as being eco friendly but if batteries only last until after the warranty is expired and the cells arent easy to refurbish yourself or no way to take them in to get refurbished youre just creating more waste especially since the tools being plastic wont last for decades either. You buy electric because you want the convenience of doing very little maintenance and with the price of the batteries being what they are its just cheaper to buy a new tool with batteries included every 3-6 years anyway.its a luxury product built for convinience not to save the planet. Once you understand that, then you understand their real business model.
Naprosto nechápu, proč lidé investují do technologií, které nemají žádnou životnost.
Pokud by byla záruka na baterii 20 let, pak by to byl signál, že je produkt smysluplný. Vyměnit ale spalovací motory schopné fungovat desítky let za technologii, která není schopná přežít 5 let bez ztráty kapacity a která nemá vysokou životnost , je vysloveně nerozumné.
18 minutes plus 8 days of down time. That is time wasted, and projects that could have been completed, hopefully there is no HOA involved when this occurs.
I wish I could have read the owners manual before buying. The battery started acting up (over-heating) after 20 minutes of mowing. Yellow flashing light and shutdown. I called the "800" number and spoke to a CSR. I replied to the email as he requested but have not hear back. Crossing fingers for a positive result. If I get a new battery, I might try the drop thing on the old battery other messages have discussed.
My experience was just the opposite of this one -- 3 year warranty, battery behaving just like in the video -- dead after 2 years. My mower had a "FC (Factory Certified)" tag at the end of the serial #. That, not to my knowledge, meant that the warranty was void after 1 year. Which was nowhere in the owner's manuals. I didn't try to have the rep troubleshoot the problem -- her accent was so impenetrable we couldn't understand each other, which is not her fault. She was kind enough however to offer me a new generation battery. 3 year guarantee! For $500... I declined. Bought a less powerful battery online from a third-party. BTW, it should surprise nobody that the parent company which owns EGO is...Chevron. Figures... Absolutely no contact number in the states that I could find online. No stars for customer service, no stars for misleading product representation and no chance of me ever buying one of these pieces-of-shit again. Caveat emptor, folks...
Have 1 acre, love the EGO, but the products are right on with the warranty. Battery warranty 3 yrs; it stops at 3 yrs. Mower warranty 5 yrs; mine started overheating at that point. Currently in the market for a gas mower but still don't want the gas engine hassle, so I'll probably go get another EGO...
My Toro Gas mower wore out in less then 5 years, my Honda mower was pretty much shot at 5 years... Unless you buy Commercial, or have a tiny yard, gas mowers just down last..and the Gas, the oil, the stabilizer, YUK......
@@dm285 I wonder if the problem is the 56v battery where as most other manufacturers use 36v. The ego has more cells to possibly fail, more complicated to balance as well, maybe more difficult to cool as well. I've got a 2017 husqvarna battery still going strong and it's done alot of work.
agreed yuk, but good maintenance along with alota luck have to do with the life of a good lawn mower
Good service is however irrelevant to a battery worth about half the price of a new top of the line gas mower. Furthermore, your warranty is still only 3yrs - **total** NOT per battery. Which means you now have 6mo left on your original warranty. When it dies again in 3yrs... that's 6yrs on your original, now worthless purchase. I've run a basic gas powered mower for over 20yrs with zero problems (until now). I just can't get over the risk of battery failure in comparison to the reliability of gas powered mowers. Can anyone comment?
I also have had problems with their batteries. It is to the point I believe this is their business model is to design batteries that fail just after the warranty expires so you have to pay $200-$500 to replace the battery. I have tons of Dewalt, Milwaukee, etc tools with batteries that last year's and years. WTF????
Great so no fix. My battery is probably at 3+ years and I have like 5 batteries (3 batteries of the same amperage) and I don't know what battery went with what tool. Weed whip, hedge trimmer, blower? who knows? Guess I will be stuck getting a new battery.
Sounds like you work for them because they couldn't help us. I'm not the only one here. So what are WE doing wrong?
My first-generation 4ah battery has just failed after eight years. While I'm not happy that it has failed, I can't really complain about the quality. In all that time, the available runtime barely changed at all.
All of my batteries are dying at the 3 year mark. I got one replaced with no issue from Customer service due to it being still under warranty. Seems like the batteries are the major issue with EGO.
Sir; Did you ever get a chance to do a video about checking the malfunction of the dead EGO battery? I didn't see one on your main page. Thanks in advance, Randy
These batteries suck. Mine died after 2 years and shows red now. I'm going to take it apart and solder a fuse into the area they use crappy fuse material, which is what fails.
I am adding to the EGO get your act together.....
We have the complete line of EGO everything except the riding mower. The units are great.......Unfortunately the SERVICE SUCKS.
My 2 year old saw has been in the repair shop for over 3 months. 3 MONTHS and they have yet to check it. Even spoke with the repair tech.
If you are thinking of purchasing anything EGO look up their Customer Service Number give it a call and see how important your call really is. I have waited over an hour and more before getting someone to answer. More times than not just pushed the return my call option....still waiting.
Over the last 3 months I've been told they were going to escalate the problem to higher level, been told someone would call me. At 10 weeks was told the saw would be replaced.
NO SERVICE-NO REPAIR-NO MORE EGO
EGO = The Trifecta of BS.
I have a number of EGO tools. I've had two battery failures (a 2.5ah and 5.0ah of the original generation). Unfortunately, I was lazy and never registered my products for the warranty so I was out of luck there. I ended up buying some knock-off batteries on Amazon that were about half of the cost of EGO products for the same size. And I haven't lost another battery since. I've got a mixture of OEM batteries that came with some of my tools and a few of the knock-offs in 5.0ah/7.5ah/9.0ah. Apparently, you can repair these things as well. At some point, I may try to repair the dead 5.0ah unit with parts scavenged from the other dead battery or vice versa. Hopefully, their latest generation of batteries are better, but there are now aftermarket alternatives as well.
Yeah, great point. I'm actually posting a new video where I discuss my after-market battery experience (among other things). :)
I am a Ryobi owner and have dealt with numerous battery failures in their 18v packs. The 40v packs are more robust it seems. Many times the BMS shuts off after draining a low battery and I have to take it apart and charge up the pack manually.
I too have gone with after market Ryobi type batteries and have not had one of them fail. I can’t be sure if it is the factory or just different components that make the difference. I am watching videos for battery failures as I consider what line to go with next. Whoever said battery tools were maintenance free? Haha. Thanks for the video.
@@brentjohnson6654 I have a number of Ryobi tools (just not for yard work) and have many of the OnePlus 18V batteries. I've never had one fail (in the 5 or 6 years I've had the tools). If they start to fail on me, I'd probably use that as an opportunity to look at a different ecosystem like Milwaukee.
I have had issues with their battery. They did send a replacement which was a good thing. But then the replacement went bad and low and behold replaced batteries are NOT covered under warranty.
Did you try holding the button down? I had the red light yesterday, the battery would charge it would just blink green and the go-to red. I held the button down for a few seconds, the red light went off and then when I put it on the charger it charged fine.
I WISH the resolution of this battery issue was that simple, but no such luck. I've tried virtually every suggestion that's been made and...no dice. Pretty sure it's got a bad cell and the only fix would be to tear it apart and replace that cell and rebalance the charge across all the cells. Luckily, this remains the only issue I've had in the approx 3 years I've had the system.
I bought a EGO blower weed eater combo from Ace Hardware in July and already the battery charger has died. It isnt lighting up at all. Doesnt charge. Battery still has a small charge on it and everything else works. I guess I'll be getting in touch too. I'm disappointed.
Same thing happened to a friend's 56v 7.5 AH. I think the BMS failed.
I won't be purchasing any more EGO. I use to be a big fanboy of them, but about year 2 I started all sorts of problems with batteries overheating in just a few mins. The customer service is worthless to me at least and I still have two batteries that while they work for a while won't work at all in the Texas heat. Back to gas is what I will be doing now. I have all these tools and worthless batteries for the most part now.
If you press and hold the battery light for about 5-10 seconds it will light solid either Green/yellow/red to tell the overall status of the battery itself. It's not the charge status itself. Mine are yellow only and they didn't want to replace them.
I have sold a lot of products for Ego to people and we are all starting to have issues now and replacing it all back with gas tools now. 🤷♂🤦♂
My 7.5 Ah EGO battery failed just like yours. The difference? Mine is 30 days PAST warranty and they will not replace it, even after dealing with escalation. They were having NONE of it even with me being very nice.
I'm done with EGO even though I have had 5 of their tools. $370 for a new mower battery? Hell naw, this one lasted just over 3 years.
If I had a gas mower there's NO WAY I would've spent $370 on gas. Horrible customer service, and they don't back their products.
Bad bad bad customer service experience!!!! One month and still no new battery👿My 7.5AH failed. EGO decided after some tests to replace it as it is still under warranty. One month passed and still no new battery while you can buy a new one on Amazon and get it with prime a couple of days later!!!!!! Are they're cheating and force some customers to buy on Amazon so that EGO doesn't have to replace your battery under warranty??? So, I might have to use my old gas mower......insane
I had exact same problem with a 2.5ah 1st gen battery. I solved it by sliding it in the charger till the green, orange, red lights stopped, then removed it. Did this several times then it started to charge, been ok since. Try this with your original battery and it may spring back into life. I think there was insufficient charge left to start a charge .
I bought one of these pieces of crap $300. It lasted about two months. It’s nice if it would work longer than that but it’s a piece of crap
I wonder if the new battery is under warranty for another 3 years or just the remainder of the original. Did they tell you?
Remainder of the original battery's warranty. I just had this issue, and my replacement 7.5ah battery was rejected on warranty claim with Ego since it was only 1.5 years old, but past the original battery's warranty, which is what determines warranty period - escalated this to a 2nd level customer service rep, and they told me there was nothing that could be done to remedy
I think you got lucky, i tried to call the 800 ego line three times, and all three time i was not able to talk to anyone, In a case of a battery, it is probably an easy call.. but in a case of let say a 145 pounds 2-stage snowblower,, i don't think they will ship you a new one.. they will ask you to bring your unit to some repair shops that could be located 2h from your house. Now if you have to hire a mover or a rent a van and a pair of extra arms to transport your snowblower,, that will cost quite a bit before even having the repair done. Ego will not pay for the transportation of the snowblower. Also if the repair shop has to order the replacement parts it can takes more than a week, ive seen months for certain parts.
never buying any of thier range again, the electronics are continually unstable
What telephone number did you use? The number in my owner's manual behaves like a FAX number.
One of my neighbors has a bunch of Ego 56 volt OPE he told me last week that one of his batteries is failing. The stuff is about two years old, maybe third summer.
my battery already defective 1 year old. Luckily their CS is good. Sending me a new one after 5 minutes of troubleshooting.
I had it with Battery's I bought a Honda lawnmower and so far, 6 years and no problems and still starts in one or 2 pulls. When your EGO lasts 6 years let me know.
I bought both of my ego products two years ago this month and like a lot of people I was lazy and never registered. I have one battery that has the red circle of death and the other one does it intermittently. They registered them for me, but will not do any warranty on the battery unless I could produce the receipt from over two years ago. I cannot do that so I guess at this point I have to get rid of their products and buy someone else’s. It’s a shame that they know this is a problem and will not fix it. It is my fault for not registering but again for the cost of the product and the price for the batteries they should try to help. I would not recommend Ego to anyone because of this and if you do go with that brand, I would suggest you register immediately.
Another vote for worthless customer service. 😂, wont even honor their warranty for a 3 month old purchase.
Mine didn’t have a 3 year warranty. When I called basically I got tough luck your out of warranty and it was less than 2 years. So I call BS!
45 minutes on hold and they tell me there's nothing they can do because of the original warranty. 2 dead batteries and I had to put my foot down to even get a manager. Still nothing. I will not be purchasing any more ego branded equipment.
My gen 2 died and they replaced it with a 3rd gen battery and months later it went bad. I am now waiting for a replacement battery. Good support, bad batteries
Before you do anything place the battery in the fridge for about 15 minutes when your battery is fully charged but won't start your mower. Keep it in the coolest room in the house. It worked for me.
Two yrs ago i did this and it works and until now the battery still working
Mist lipo batteries are pretty sensitive to how they are stored. And how they are charged. In the rc world its pretty common knowledge to never store a battery fully charged. Actually most chargers come with a storage option which charges it to around 80%. 100% before storage is not good. Also it will drain half of that 80% within a month. Its good practice to put a full cycle through it then charge to 80% again fir storage. Also usually the faster u charge it the worse it is for it. The stock charger is actually the better option if u can bear longer charge times. And u seem to leave it plugged in for long periods? I can’t imagine that is good for a battery. Unless the charger has some sort of smart charge/discharge cycle and doesnt store it at full charge
Yeah, these are all great practices, for sure. I do (now) tend to use the slower charger by default, rather than the rapid charger, just out of an abundance of caution more than anything. But I will say the rapid charger does have an intelligent charge/discharge BMS so leaving it on the charger is not considered a problem. Also, it has a very active cooling system to pump airflow through the cells during charging to dissipate heat quickly, so I suspect EOG's rapid charger is not a big a concern for reducing battery life as people might think. That said, as expensive as batteries are, I'm still going to play it safe, haha! I also now bring my batteries inside for the winter so they don't get subjected to frequent freeze/thaw conditions. Not sure how much that helps, but again...better safe than sorry.
@@ReeWrayOutdoors good info. Thanks
You never thought about making different intro for different type of videos???.. like if it's travel video then your intro is the one you used in this video. if it's IT or DIY video you using a different intro..
All my bigger batteries are shot . But my smaller one are working great . I will no longer purchase big batteries . There must be a heat issue or some thing ruining them .
Thanks for another recent video which shows the inside look of the 10Ah? 56V EGO battery module. These 28 Samsung 3.7 Volt 25R 18650 Lithium Ion Batteries (2500 mAh each) (when connected together) should only give about 52V and 5000mh (5Ah) capacity. Each battery is label as Samsung INR18650-25R. Two groups of 14 batteries (connected in series) are connected in parallel. Of course these Samsung batteries have lower internal resistances whereby they require no "secret cooling wraparounds" as used in the older EGO battery modules. EGO should have use the slightly larger Samsung INR21700-50S with the spec. of 3.6V 5000mAh 35A. Only then, EGO will be able to use the "10Ah" label. But will these 28 INR21700-50S batteries fit inside the present case?
By the way, I was going to order the EGO 2 stages snow blower with 4 10Ah battery modules.
Now, I am not sure.
Batteries prior to gen 3 had a TO-252 power transistor that would occasionally fail. I’ve repaired these for friends, and while it’s not a difficult repair of course that’s not a reasonable expectation for their customers. My understanding is this has been corrected in gen 3. I have one old 2.5AH battery (2017) and three 3rd gen batteries (2020-2022) 2.5AH-5AH-7.5AH. I use them regularly & have never had a problem with any of them.
I have a gen 3 and I’m experiencing this problem
Most common reason for failure is battery not used enough, left fully charged all the time
Also, in the northern hemisphere, I suspect leaving them in the sub-freezing cold over the winter is not a good for them (which I did for at least 1 winter). I no longer do that. So far so good.
@@ReeWrayOutdoors yeah, and the damp from condensation.
I just bought the 2405 kit. Here's my impression of the battery situation. There are 3 different chargers and 3 generations of batteries all with different circuitry. Add in the different usage and different procedures of care and maintenance by different users. I don't think even Ego has any clue about how to definitively troubleshoot/fix these battery issues. I'm going to keep my fingers crossed. Good luck everybody. We'll need it.😅
I'm selling all of my stuff,l have had three failures in as year!
What this should be titled is....I bought something, it failed, they replaced it under warranty.......
Fair point...
Glad to hear just bought my daughter a new EGO lawnmower. Reason I like gas can fix it alot cheaper.
Saw your video, immediately dug out the receipt and uploaded it... Didn't realize that the batteries and chargers had serial numbers as well. Thank you so much for saving future from a headache
This is why I stick with gas. I just need it
To work and be cheap
Today I went through diagnostic test with tech support. Great job EGO. Red eye batteries are being replaced. Thank you EGO.
Don't lose your recept! I lost mine and I have been on the phone with EGO and LOWS all afternoon. They will warranty the blower without a receipt but not the battery! This is poppycock because there is a date when my battery was made on it. My battery is less than a year old!
Yeah now THAT is a bunch of crap! Fortunately, I registered my tools and batts when I bought them and uploaded a copy of my receipt. But if the Battery MFG date is under the warranty period, they definitely should honor that!
3rd gen batteries have exactly the same issues
Ego tells you to removbe battery from charger when fully chargede, unplug charger, you stated you left it on charger for up to 24 hrs, wonder if that contributed to the failure
I've considered that, Dave. But after a careful re-read of both the charger and battery manuals, I believe they make that recommendation based on 'safety best practices' and not specifically for anything related to battery health. Each battery pack has an onboard BMS that monitors pack voltage and disables charge and discharge outside of those voltage parameters, so at least from a battery health standpoint, I doubt there is any issue leaving the battery on the charger for a day or so after it's been fully charged.
I've had 2 batteries die 1. First generation and 1 2nd generation. Definitely a concern for the long haul when warranty expires. But EGO replaced both no problem.
When I bought my first Ego five years ago, I researched Li Ion batteries. The studies I found indicated the battery ought to outlive me. After four years my first battery (same as your old battery) was down to about 25% of its original capacity. It would only run for 10-15 minutes. That’s when I discovered the battery warranty was only three years… 😭 I sold the old mower to someone with a tiny lawn (so he didn’t care about the short run time) and got the new select cut model. Hoping this battery lasts a lot longer!
How's the new battery, if you've had a chance to run it?
@@oggoblin295 Works fine so far, probably an hour or more but my lawn only takes 45 minutes. The question is how many **years** it lasts.
@@garyfritz4709 thanks for the reply. I really want to get one, but all these bad reviews with battery issues is really making me think twice. I hope for nothing but years without issues for you 👊
Other than the short-lived battery, I love my Ego, and I’ve expanded my Ego stable to include a leaf blower and string trimmer. I’ve had battery powered lawnmowers for 30 years, and the Ego is the best I’ve found.
I like the Ego lineup but ask just experienced the death of my first battery which is 2.5yrs since purchase. Far too short IMHO regardless of replacement. Part of the idea of going electric is environmental however I have concerns over what happens with all these old batteries. Not all of it is recyclable. I will add I was thinking about buying their chainsaw but now have definitely decided against that.
These EXPENSIVE batteries start to glitch after a couple of years and EGO customer Service is unbelievably unhelpful. Of course by the time this happens you have already committed to the range of products so you have to buy another battery. Purchase EGO at your own risk. You have been warned!
I wish users would go to the trouble of recording at least the number of charge cycle their batteries go through. Ego claims 1,000 for the 56 volt ARC packs, but I'm just guessing folks aren't getting close to that in a couple of years. My oldest 40 volt Ryobi packs are three years old and are nowhere near 1,000 cycles, but I have seven of them and use them in rotation in my attachment capable string trimmer, leaf blower, and snowblower. My first 18 volt One+ lithium pack lasted 13 years in rotation with five others.
I don't care for EGO business model regarding the batteries. Such a waste! They should reclaim the non working batteries and FIX THEM. I have 3 unusable batteries and can't bring myself to dispose of them. While I like getting a new battery, it seems very "non green / not earth friendly" to leave these non-working batteries behind when the company should be easily able to repair them.
I don't disagree. But at least there's a growing cottage industry of battery repair services that can refurb your faulty batteries for you. I've not yet tried that, but I know it's an option.
$350. I had 7.5 Ah and it lasted 6 months .EGo replaced 2 battery and now it's my lawnmower self propelled locking up. Safety system EGo calls it.
Customer service is good.
They do not warranty the replacement battery FYI
Were you able to fix the old battery?
You are not telling the truth are you since you are sponsored by ego you had good service I have talked to them it took 1 hour to pick up the phone i tell you they can not speak English
Wow pretty presumptuous of you! I'm definitely NOT sponsored by EGO. I have no relationship with them at all, and I've purchased these products with my own money.
Do you have a tear down with what went wrong. My thought is if it is just a single cell what happens if that happens in a Tesla?
Though I have a fast charger I use the standard charger to charge my Ego batteries.
Do you have to send back the faulty battery pack?
5:08
I guess it's a bad day for batteries: Your clock on the wall seems to have stopped at two minutes 'till midnight (Great Iron Maiden song!!!) Time to change another battery.
Hahah! It's actually a bass drum head with a clock design on it from back when I used to teach drumline for a local high school. And I've no doubt that that song was the inspiration behind the choice on where to position the hands. You're the first to notice!
Here is the issue with EGO. You got a replacement battery. You said you were 2 years and 2 months into the 3 year warranty on your original battery. They sent you a new replacement. Your replacement is only warrantied for the remaining life of the original battery warranty....Thats right your new battery is only warrantied for 10 months more! If that replacement dies after 10 months guess what? Your on the hook for the full cost of a new replacement.
How do I know this? I lived thru it. If they issue you a new battery and it dies before 3 years (which is the warranty of any other battery they sell) and you got it as a replacement, its only warrantied for the remainder of the warranty of the battery that died. I don't think that's fair.
From now on, I am buying seconded sourced battery's (knock offs) to replace OEM battery's that die after warranty has expired!
Yeah, you're not wrong. But I understand why the MFG doesn't warranty the free replacement beyond the original product warranty...I don't like it...but I understand it. And I just posted a video where I do get into the consideration of 3rd party (after-market) batteries. I have a couple and they work fine. They're not half the price of the EGO branded ones...more like 66% or so. But for the bigger thing to consider with these after-market batteries is that all the ones I've seen only have a 12 month warranty...not a 3 year warranty. So when you consider that, the decision is a little less black and white. Not saying you shouldn't buy the after-market batteries (and after all, if you have to buy a replacement battery right now, your only option might be after-market since EGO's are out of stock about everywhere at the moment!). I'm just saying people should be aware of the warranty differences. And I've also not had to test the warranty response on these after-market batteries yet either so...that's an unknown for me. In any case, you raise a valid point and I thank you for contributing to the conversation. :)
4 Tools. $1300 invested
5 Batteries: 7.5, 2x5.0, 2x2.5
After 4 years, 3 of 5 batteries are shot from residential use.
Great tools, but goddam.
My Makita batteries from 1998 are still ok. WTF?
So is my old truck my 2000 ford truck runs great after 300,000 miles my new truck broke down at 10000