Elgato 4K X problems on Mac Apple Silicon M1 M2 and M3
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- Опубліковано 21 лют 2024
- Elgato 4K X problems on Mac Apple Silicon M1 M2 and M3
What Elgato don’t tell you about the 4K X capture card and its 10Gbps speed on M1 Apple Silicon Mac
Checkout my Elgato 4K X playlist: • Elgato 4K X
DON'T BUY THE ELGATO 4K X For M1 Apple Silicon Mac & Terrible Elgato Support Watch This Video First
So the bottom line here is that the new Elgato 4K X HDMI 2.1 10Gb/s UVC capture card does not work at 10Gb/s on Apple Silicon M1 Mac computers, it only works at 5Gb/s.
At 5Gb/s the Elgato 4K X can't record anything higher than 4K 30FPS as far as 4K is concerned, so definitely no 4K 60FPS.
Is the Elgato 4K X compatible with Apple Silicon M2 and Apple Silicon M3 Mac computers? Good question, maybe ask Elgato that question and see what they have to say.
As for the Elgato technical support and Elgato customer support. It's quite clear by my examples that they are terrible with both and have not informed M1 Apple Silicon users that Elgato are fully aware of the issues with their 4K X capture card and M1 Apple Silicon. Rather, Elgato have been vague about informing M1 Apple Silicon users about this problem and letting them find out for themselves that there is problem, after they have bought the 4K X.
I'm definitely accusing Elgato support of telling lies based on the following posts by the same member of Elgato's Reddit support.
This first post definitely mentions the issue:
Hey there, this is a known issue and on our radar. We’ve been working with Apple on it and they assured us it’s a bug on their end in macOS and will be fixed in MacOS 14.2. Unfortunately that did not happen and we are still waiting on more info from them.
I should add, while it’s not great and of course we want you to get the full experience, the impact this has is very small. You can check the resolution and frame dates which are not supported in 5Gbps mode (and are supported in 10Gbps) mode in this resolution/fps matrix - help.elgato.com/hc/en-us/arti...
If we hear more from Apple or find another solution I’ll be sure to let the you and the community know.
www.reddit.com/r/elgato/comme...
The next post, which was posted a day later, is telling the OP that there are no issues and everything works at 4K 60FPS, which is a clear lie due to what the same person said the day before.
Yep! 4K X is compatible with your M1 Macbook Air. The air has more than enough power to record 4K60 video using OBS Studio.
www.reddit.com/r/elgato/comme...
Let me know what you think.
More info from Elgato:
4K X is game capture at its best. Equipped with HDMI 2.1, our most powerful USB card lets you capture the latest titles up 4K at 144 frames per second - with ultra-low latency VRR passthrough for ultra-smooth frame rates, no compromises.
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yeah this is crazy. I have a m2 ULTRA Mac Studio and I'm running macOS 14.3.1 and still showing up as 5 so keep us updated please if you see that this does get fixed
Hi. Thanks for that, although it is really disappointing as I thought it was OK with M2 and M3. What's really odd is that it will do 4K 60FPS when connected to an iPad Pro M2, I'm still yet to test the iPad Pro M1. I'll be doing a number of videos over the next few days or so and hopefully Elgato will respond to some of the direct questions that I have asked about Apple Silicon. Cheers, Dave.
Has there been an update to the product that supports M1 - M3 Mac’s speed?
I was about to buy an Elgato for my Mac but it's M1 Silicon and your video changed my mind. What capture card would you recommend instead? Thanks mate!
Hi. This problem may change very soon. Apple have just released MacOS 14.4 and Elgato have said that they were waiting for the Apple update before they could release a new firmware to fix the 4K X. I use it on other devices where it doesn’t have any problems and it’s an awesome interface. Cheers, Dave.
Sorry to hear you've had these issues.
I used the HD X and HD60 S+ with the M1 Macbook Pro and had no issues, but as you point out, this appears to be an issue of 5Gbps Vs 10 Gbps that wouldn't affect those models.
I hate when companies give me the runaround with tech support. They normally ask if you're connected to WiFi and other unrelated questions.
I was about to say kudos to Elgato for admitting the problem exists, but their next response stated everything was ok. Strange.
Hopefully they find a resolution to this soon.
Alright, Kevin. I just done a long response to you and when I posted it my browser didn't update properly, refreshed and lost the response. That's super annoying 😆
Anyway, yes, you know exactly where I'm coming from with all this. And I'm sure you'll understand my disappointment with Elgato with all this (and that's putting it mildly).
Cheers,
Dave.
@@DavidHarry Yeah I can understand your frustration... especially with all the testing you're doing with it.
It's good you've raised this. I'm guilty of forgetting about Mac users in many reviews because I don't actively use a Mac myself (any tests I have done with the Mac have been when I borrowed my wife's work computer to check something).
👍
@KevinMuldoon Alright, Kevin. In my opinion Elgato are full of shit mate. I understand that as a UA-camr you’ve had good communications with them but going through their “standard” channels has been a drawn out nightmare.
Plus, there are enough people on Reddit who aren’t happy with their support. Not that I think Reddit validates anything, in my opinion it’s just as much a cesspool as any other social platform that brings together random mouthpieces who don’t have to validate anything they say. However, there are clear instances on Reddit where Elgato are failing their customers.
It’s a pity that long response I made to you earlier got lost on a screen refresh, as most of what I’m saying here was said then 😆
The thing that I find really annoying is that I’ve actually got more examples of 4K X use and capture on UA-cam than anyone else. Not that I think that should give me some kind of preferential treatment when it comes to support but I expect to be treated with the respect that my experience and knowledge deserve.
I also expect to be talking with someone who has at least the same experience I have when talking with support.
One of the other points that I made earlier, that got lost, was that Elgato should get on board with people who are quite clearly able to champion their products. Especially when it comes to Mac. Instead of pissing them off and giving them the runaround. Seriously, no one’s teaching me anything about Elgato UVC products and how they work on Mac with the likes of OBS. I know that sounds a bit arrogant but it is what it is and I’m pissed off watching videos by clowns on UA-cam who clearly don’t know what they are doing with such things, even on the oversubscribed Windows platform.
In fact, Elgato have pissed me off enough that I’m going to show them how it’s done and will do my own series of videos about the 4K X on Apple Silicon, warts and all.
Anyway, I’m starting to feel a bit better now, getting that off my chest 😆😆😆😆😆
There’s one video going up later that I think you’ll like 👍
Cheers,
Dave.
@@DavidHarry There in lies of the issues with UA-camrs like ourselves getting products to review. It supports our channels and gives us a direct line of communication for support issues, but that isn't always representative of the support customers get.
I've been quite fortunate with Elgato products. I've never had any real issues with their capture cards. I've had more issues with their lights, which is generally resolved by reconnecting everything again.
There definitely isn't enough tutorials about Elgato products and Mac so I'm sure they'll prove popular. 👍🙏
I'm gonna unbox and start playing around with the cards this weekend.
I'm using the HD 60 S+ on an M3 and it simply doesn't input any audio.
Can you confirm if the issue has been fixed with today’s update to MacOS (version 14.4.1)?
I had just noticed the 5Gbps on my M3 Max and googled and found your video. Hopefully they can address it with firmware update but I suspect this needs more high profile coverage first.
I have many 10Gbps devices that work fine. Ultra fast flash drives, an external HDD enclosure. all reporting 10 Gbps
Hi. Thanks, that’s really bad. If the problem is still happening with M3, then this is now starting to suggest a problem with the Elgato interface. I could understand if the issue was restricted to M1 but you’ve now confirmed it with M3 (Max) and someone else has confirmed the issue with M2 (Ultra). Yes, it’s likely that this issue will need high profile coverage before Elgato do anything about it. Cheers, Dave.
Thank you for this info. I got one A little over a week ago. Now I’m debating on returning it and getting a different brand of capture card. Do you this is something that can be patched with an update or do you think this is a an Elgato hardware issue with Macs M1-3?
Hi. This problem is also on the M2 and M3 Macs as well. Elgato have basically been lying about these issues and have not been transparent with Apple Silicon users. Not even warning us not to buy the 4K X, when Elgato know full well that the 4K X will not perform correctly on any Apple Silicon Mac. So I wouldn't believe anything that they say about a fix. However, I'm keeping mine as it works in 4K 60FPS on my iPad Pros. Plus the high frame rate passthrough, while only being able to record 1080 for 60FPS on Mac, is actually still very useful. Also, there are no specific game capture cards that will record at 4K 60FPS on Apple Silicon, even AVerMedia have messed up on that as well. The only device that will record 4K 60FPS is a Blackmagic capture device, the 4K Mini, that costs over $1000 but that will not do high frame rate passthrough. Basically, we are screwed at the moment on Apple Silicon and although the 4K X isn't performing as it should at 10Gbps, it is still the best option for 1080/60FPS at the moment. And there is still the chance that Elgato fix it with a firmware update. So I would think twice about sending it back. You could always get the much cheaper HD60 X if it's only for 1080 recoding but it cant passthrough 120/144FPS like the 4K X can. Keep an eye on my Elagto 4K X playlist, I'll be adding more videos to it that may be useful and I will also start doing more OBS videos, specifically for Apple Silicon and will start building up a playlist for that as well. Cheers, Dave.
Thank you for the info. Yeah the HD60 X was on my thoughts since streaming on twitch, I believe you can only do 1080 at 60 FPS. Kind feels like a waste of money if I can’t stream at higher resolutions at the moment. But then again, that’s not Elgato‘s fault. I believe that’s just what Twitch caps at. But anyways I will probably keep it for the iPad and hope that there will be a software update someday. Thanks again for all your help. 😄
@@ACE_FX3 Hi. Yes, keeping it would be the best thing if have other uses for it. Even if they don't fix the Mac issue, the interface is great for other stuff. I was using it last night to record some S24 Ultra WZM gameplay onto my iPad. So yes, very useful. Cheers, Dave.
Do you have a video about pass thru support for the 4K X for Mac? I have a Mac Studio and trying to pass through the Elgato and to an LG 38” curved monitor.
Hi. The only video I have about pass through is specific to PS5. Cheers, Dave.
Just got one today. Same issue with the Mac mini M2Pro. Glad to know that it's an issue all around and it wasn't my setup. (For what that's worth.) Mine is going back and I'll be reporting this issue to the Ecamm community forums that I hang out on. Perhaps NAB will bring us a proper capture device for the M-series Macs?
Yes, let’s hope that someone does a proper job with a capture interface for Apple Silicon Macs. Blackmagic Design make a number of products that work perfectly with the Apple Silicon Macs but a 4K/60 solution is well over $1000. Cheers, Dave.
Hello, I clicked through countless videos today and finally came across your video.
I actually saw the Reddit post too.
I have an Apple MacMini M1 16Gb and bought the 4KX from Elgato. It's frustrating I can't get a decent recording via OBS. I tried all possible settings that various UA-cam videos showed me.
I have come to the conclusion that my Mac mini is too bad and have already read up on the newer Apple products. According to the website, they supposedly have sufficient speed on the USB C port.
But does that mean that I won't have any success with the MacStudio M2 Max?
Hi. This problem also happens with M2 and M3 as well. I also have a 16GB Mac Mini M1 (256GB storage) and it is easily good enough to use with OBS. The problems you are having are because of the issues with the Elagto 4K X. Elgato are lying about the problems and they are using a modified 4K X to justify what they are saying. I'll have a video up later with a workflow and setup for OBS and the Elgato 4K X with a MacBook Pro M1 Max, the same workflow will also work for the Mac Mini M1. As soon as I have more news on these problems or any fixes or solutions, I will do some up date videos. Cheers, Dave.
So yeahh.. this is extremely concerning. Do you know why then on my M1 Max I can select 4K60 and even 4K120 (quality is awful in 120) and record/stream in those resolutions? Are they perhaps faking something on the back end? Really curious
What bitrate is your 4K X showing up as under your USB connections? Given that there’s M1, M2 and even M3 users saying that they can’t record above 4K/30 but there are others, such as you, saying that they can. It could point at there being different hardware revisions of the interface. Yours and others who received theirs direct from Elgato may well have a different firmware version. I’ve seen Elgato showing a version of the 4K X on Reddit that’s being identified as 10Gbps and they’re saying it will record 4K/60 and 120. However, theirs was being identified as an “Elgato 4K120 X” and not an “Elgato 4K X”. After being pushed on the point they finally admitted that it was a beta firmware, however, they were using that 4K X to justify 10Gbps and 4K/60/120 when others were clearly saying that their 4K Xs were only showing up as 5Gbps and couldn’t record past 4K/30. BTW, if yours is recording 4K/120, then it has to be using MJPG as the video transport stream from the 4K X to your Mac. What’s really strange about that is that you won’t see MJPG as an option in your OBS input settings. Plus MJPG would also explain why the recording is “awful”, as this is a compression codec and not a video transport stream standard such as NV12, YUY2 etc. What’ll be even more weird is if your 4K X is only showing up as 5Gbps, as this makes it impossible to record above 4K/30 without using MJPG, which isn’t an option.
@@DavidHarry Just looked at my setup, USB is coming in at 5Gbps, and in OBS I can still capture up to 4K30-4K120, but only in NV12 format. And looking back at my recordings, such as 4K60, it looks true to how it should be. Is it possible maybe an updated version of MacOS is causing a problem? I'm running Ventura 13.6.2.
@@MidnightMan As unlikely as it would seem, it looks like your Mac is not identifying the 4K X properly when it says it's 5Gbps. If it were 5Gbps you definitely wouldn't be able to record above 4K/30. As you are able to record 4K/60, this suggests that the connection is 10Gbps even though the Mac is identifying it as 5Gbps. However, there are other issues. As you are able to record 4K/120 and 4K/144, you must be using MJPG for that. However, your OBS settings do not say MJPG. This means that when you see NV12 as the video transport option for 4K/120 and 4K/144, it is not true and it's actually MJPG. At 4K/120/144 it would be impossible to use NV12 as 10Gbps wouldn't be enough bandwidth for 8 Bit 4:2:0 at that resolution and frame rates, which is why it has to be MJPG, even if it's saying NV12. I'm on 14.4 and the latest firmware for the 4K X and between the USB bandwidth and what OBS is actually recording, there are still a number of issues.
@@MidnightMan As unlikely as it would seem, it looks like your Mac is not identifying the 4K X properly when it says it's 5Gbps. If it were 5Gbps you definitely wouldn't be able to record above 4K/30. As you are able to record 4K/60, this suggests that the connection is 10Gbps even though the Mac is identifying it as 5Gbps. However, there are other issues. As you are able to record 4K/120 and 4K/144, you must be using MJPG for that. However, your OBS settings do not say MJPG. This means that when you see NV12 as the video transport option for 4K/120 and 4K/144, it is not true and it's actually MJPG. At 4K/120/144 it would be impossible to use NV12 as 10Gbps wouldn't be enough bandwidth for 8 Bit 4:2:0 at that resolution and frame rates, which is why it has to be MJPG, even if it's saying NV12. I'm on 14.4 and the latest firmware for the 4K X and between the USB bandwidth and what OBS is actually recording, there are still a number of issues.
@@DavidHarry For general uses, I think it works well based on the fact I can still capture in those higher resolutions. But that doesn't mean they shouldn't take the time to fix these technical discrepancies with the USB and OBS. People who pay for this card should get all the features/control available to them if Elgato states that the card is compatible for Mac. So let's hope they are working towards improving that.
My el gato neo gives my monitor a purple tint. What should i do
Thanks for bringing this to people’s attention. Elgato have been getting away with poor macOS support for too long. I was thinking of getting one of these, but then found out that it lacks HDR support on macOS. They (of course) blame Apple for this, but don’t give a specific reason. Very frustrating.
Yes, looking around the internet, Elgato have been getting away with it for some time. I used to be on Windows and can’t remember having any issues with Elgato stuff. However, after switching to Mac and Apple Silicon. It’s been nothing but one massive frustration. While I accept that Apple are to blame for some of this, the lack of HDR with the 4K X on Mac has nothing to do with Apple’s USB issues on M1. BTW, why do we still not have a capture utility on MacOS and Apple Silicon, when we have one on iPadOS. The capture utility for iPadOS could easily work on MacOS/Apple Silicon, as they both use ARM processors (Apple Silicon). Indeed, the later iPad Pros use M1 and M2 anyway. Cheers, Dave.
What about using thunderbolt dock or USB hub as a mid step?
No, that won’t work either.
Can confirm what davidharry said. i already tried it in USB 4/TB 4 ports, still 5gps in a port capable of 40gps. ANd i am sure it's an elgato issue not an apple one, cause i have two flash drives, and a sabrent 4 drive enclosure that all show 10Gps just fine.
If i am interested in an external capture card for my m1 mac mini, what should i get? I am not worrued about 4K, i am interested in capturing retro gameplay.
If your'e not worried about 4K then this interface will do it. Just make sure to use a proper VGA to HDMI convertor or composite/component to HDMI convertor if using original retro devices. Cheers, Dave.
What did you think of midnight man’s new video on the 4k X? He doesn’t really touch on these problems at all but says he chose to upload in 4k 30fps
Here’s some points about his video that I would questions. Would you mind letting me know your opinion on these please, in case I’ve missed the point.
1 - His video is titled “streaming”. Yet I didn’t see anywhere on his “guide” where he showed the streaming page in OBS, how to set it up or the codec or bitrate used.
2 - What platform was this for? I don’t stream or use any streaming platforms but as far as I’m aware Twitch does not stream 4K. And if this was for UA-cam streaming, you’d use 60FPS anyway.
3 - He did not show how to do any latency offsets between his video and inputs. Which you would definitely need for such a setup, especially as the 4K X has such low latency and would be ahead of all other inputs.
4 - Looking at the quality of his final capture, this definitely was not at a bitrate that you’d use for streaming. Indeed, most streaming platforms have an uplink bitrate limit and his capture was definitely a high bitrate.
5 - As far as I’m concerned, he did not use the stream page in OBS, he used the record page.
6 - He also said in the video that he could choose 120 if he wanted to. It was actually at that point that I called BS on everything he was about to do. Even Elgato warn you that two things you can’t do on Mac is HDR recoding and 120/144 recording.
*NOTE TO ABOVE. You would also need the MJPG option for 4K/120/144 on any platform that could record 4K/120/144 and MJPG is not available in OBS on Apple Silicon with the Elgato 4K X. Plus
7 - Even if he had unwittingly been sent a 4K X with a different firmware, which I did suggest previously, giving him the benefit of the doubt. There is still absolutely no way he could have done certain things with his 4K X that he said if it were on 5Gbps.
Bottom line. Recording 30FPS for any streaming, no matter what the resolution is, is not something anyone would do. You would drop to 1080 to get 60 as the sacrifice in frame rate would be unacceptable. So, his choice of 30FPS at 4K only fuels the "assumption" that he could not record 60FPS at 4K.
He has also not answered your questions directly. Yes he gave an answer to your previous question but skirted around your question and deflected it to something else. Your follow up question was very good, presumably you done that one as he don't not answer the main comment/question, let's see if he answers your second question head on.
One thing is for sure, he is not an idiot and he does know what he is doing. So with that said, there is no way that he does not know about all the problems that Apple Silicon owners are having. So let's assume that he's not been doing anything nefarious, and he only chose 30FPS at 4K because he likes 30FPS, especially for fast paced shooters like Warzone, which was his example of gameplay, regardless of the fact the rest of the gaming world would never use 30FPS for anything. He has still completely avoided talking about the "bad news" about the 4K X. Which as far as I'm concerned makes him a shill and he's doing a massive disservice to his viewers.
He's clearly supported by Elgato. At the very least he's receiving free gear but I suspect he's also sponsored financially by them for certain videos. Especially those videos are just an Elgato product salad.
He is typical of a lot of UA-camrs out there who are only concerned about making the money and they will do that at any expense. Even if it means lying to the viewers or at least not being totally truthful about known issues and problems that a product may have. People like him clearly won't say anything negative about a product that would upset the manufacturers, in this case Elgato, in case Elgato would stop supporting him.
Anyway, last thing. Seriously, recomending 30FPS for streaming, or anything to do with gaming? I'll leave it at that 😆
Cheers,
Dave.
THIS COMMENT HAS BEEN EDITED AS IT PREVIOUSLY CONTAINED A LOT OF SWEARING.
Just skimmed through his previous video about streaming to Twitch. He was using the 4K X at 1080/60. So yeah, in his “Pro console/Mac streaming” video, why didn’t show his stream settings just where was he streaming to at 4K/30? Cheers, Dave.
@@DavidHarry yea I mean I was hoping for. An in depth actual video from him but this one is par for the course of his video that I’ve seen. I only found him eposvox and you recently because I’ve recently been getting stuff to actually to streaming in a “legitimate” way as opposed to just straight from the console. It honestly wasn’t until I really started digging into how 4k X compatibility with silicone Macs that I found you. Not even finding anyone else besides you and midnight man that really talk about streaming in regards to doing it on Mac. But like I said as I started digging I found your channel as well as the Reddit thread. You truly were the only one being transparent and even engaging with genuine questions with me and others. To which I’m extremely appreciative of. Because of the research you’ve done hand on with the 4k X along with the digging I’ve been doing I have yet to purchase one and just got the hd60 x because essentially as I understand it 4k x is going to function the same as the former with these current problems anyway. The only reason I would have to get the 4k x if the problems persist would be to have a better pass through rate to my LG Oled c2 evo. Which for now I can’t justify.
As for the points you made about his recent video I think they’re fair. I know he states the video isn’t sponsored by elgato but it sure seems like it. I don’t know what he has to lose for admitting it vs not because I don’t have any experience with sponsorship or Amazon links, affiliates, ect.
And for language and name calling you’re free to say what you feel and I think the amount of effort you’ve been putting into this subject and seemingly all the videos you make when it comes to being clear and concise about the topics you cover I think you’re well justified in those takes.
He really doesn’t go into specifics with the setup as much as he does like you say, plug different items for the setup than he does for every other setup video I’ve seen, which is telling and then shows you some recorded gameplay ontop of that. Not bit rates, nothing specific. Not even streaming like you mentioned.
Hopefully he will respond to my questions or better yet more people will pose similar questions. Because I’m sure if his video leads anyone to buying the 4k X to use on Mac will surely run into these problems as well as anyone who bought it and goes looking for answers naturally will probably find his video. The best way to get a real response might be for me to try and catch him on and actual stream and ask but not sure if that’ll work or be worth time because the truth is I think he only recorded in 30fps because that’s what we know is the possible ceiling and decided not to say so.
What does stand out again like we’ve seen in his first video on the 4k X is that in his obs drop down menus it does show options for 120 and 60 which is strange and still makes me question the whole difference in firmware possibility or maybe even an editing trick…although that seems like a lot to do just to cover something up.
In any case, thanks for the thorough response.
@@DavidHarry also I just noticed after my previous reply that he did indeed respond to my question on that recent video.
Essentially saying that his first video on the 4k X was in 4k 60fps and has had 0 issues getting it to work on his Mac…
@@DavidHarry yea I know twitch caps out at 1080/60 but UA-cam allows 4k 60 of course. So assuming it would have to be here on UA-cam but I’ve never been able to catch him live personally
After finding this same Reddit thread myself with questions of my own I came here. I did ask a question regarding if this issue persists for a MacBook Pro with an M2 chip. Awaiting your input on this before I buy. Because now it seems my only 4k 60 options will be this or the aver media cap card
Someone in one of my comments said that it does not work on M2. However, my M2 iPad Pro works at 4K/60. Don't get any of the AverMedia interfaces, they also have various issues with Apple Silicon. BTW, I was the main one replying to that Reddit post informing the OP of the USB C issue, it just wasn't under my proper name as it was a quick account setup and I didn't realise you couldn't change the name afterwards. You'll see that I was the one who was correcting elgato_phil, who still hasn't answered or corrected his misinformation. I'm getting nowhere with Elgato, I've asked them a number of times for clarification on M2 and M3 as I wanted to mention those things in other videos. However, they simply won't answer any direct questions. Anyway, I will be doing a bunch of videos about the 4K X and I will also start doing videos specifically about capturing with Apple Silicon computers and the likes of OBS. There's a lot of bullshit and misinformation on UA-cam when it comes to Mac and Apple Silicon, so I'm just going set the record straight on certain things with a range of videos. Cheers, Dave.
@@DavidHarry thank you very much for all the input and effort you’re putting into this David.
@@Cottn_ Thanks 👍 Unless users publicise the issues, there’s no way Elgato are going to do anything about them. It’s just a pity that bigger UA-camrs aren’t putting their weight behind calling out these concerns.
M3 max with 40 core here. 64GB memory. real beast of a machine, with multiple other working 10Gbps devices, the elgato 4k x still only connects at 5Gps
@@mysticalos that is extremely disappointing. That’s for sharing. Really hope they fix this. My hopes are slim.
Same issue, I have a Mac mini M2, trying to record on OBS but it just doesn't record above 4k30 or 1440p60hz. By the way this Elgato 4K X doesn't support Dolby Vision on my Xbox Series X, no signal but it works with HDR. I'm also disappointed that it can't record more than 1440p60hz with HDR. Hard to justify 250€!
If I want this to digitize VHS tapes that I upscaled to 4k that will work right?
This does not have the analogue inputs necessary for capturing from any analogue source, such as a VHS tape deck. This interface also does not upscale. Cheers, Dave.
@@DavidHarry I have my VCR plugged into one of those S-video to HDMI converters theoretically I could then plug it into any capture card that works with Apple silicon and digitize the tape?
@@jonathanMallard Technically, yes. However, some of those analogue to digital converters don't use standard clocking frequencies etc. So you'd have no option but to buy a HDMI interface and try it out. Cheers, Dave.
Thank you for your video and the clarification. Unfortunately not the first time I have noticed that Elgato has no expertise in macOS. That sounds even worse than I imagined
Yes, I totally agree, Elgato just don’t put in the effort when it comes to macOS. Cheers, Dave.
I appreciate you wasting all your time and making this PSA, Dave. Even though I don't own a MacBook and wouldn't use this on my wife's M1 iMac.
Alright, Mike. What does PSA mean? It looks like all manufacturers just release untested products and lie to the end user these days. This has gotten steadily worse and worse over the last decade or so and then hugely accelerated in the last couple of years. Companies who you used to trust are now joining Into the race to the bottom as far as customer satisfaction and care are concerned. Not that I've had much previous experience of Elgato and their support but Apple, who I have had experience of, have gone right down the toilet. Cheers, Dave.
@@DavidHarry Public Service Announcement
@@Mike5GSR Thanks, Mike. In that case my entire life is a PSA, or at the very least, a cautionary tale 🤣 Cheers, Dave.
What do you think, is elgato gonna fix this or are they gonna let it as it is?
Don’t know but they’ve still not done anything yet.
I have this and an m3
Cool 👍
Agree with you….they won’t update anything. I’ve been waiting for three years and nothing. They’re dead, sold, resold….I don’t know but they suck big time
Having only recently used Elgato on Mac, I’m now seeing how bad they are for supporting their products on MacOS and Mac hardware. Cheers, Dave.
Will it do iPhone 15pro in 4k60
No.
@@DavidHarry aw man but it’ll work on iPad Pro m2
@@ThaOfficialKD Yes. I'm just uploading a tutorial on how to use it with an iPad Pro and I'm using my M2 for the tutorial. There's also an example of PS5 game capture with Warzone at the end of the video to show how good the recording quality is. Cheers, Dave.
@@DavidHarry Last Question it should operate with windows 11 correct 4k60 before I buy a gaming pc windows 11
@@ThaOfficialKD You wouldn’t need one of these on a gaming PC.
I sent mine back with RMA because it wasn’t working right on my regular gaming Labtop I couldn’t get the sound to play straight forward with my chat link cable but when I re hooked back up my HD60X it was working just right and fine. I’m waiting for my 250 refund
I've read of other people sending stuff back to Elgato and having to wait for their refunds. I doubt they will not refund you but I would expect to wait longer than you'd probably want. Cheers, dave.
i got a macbook pro m3, will it not capture well?
Dave, I’ve got some thoughts on this. To play Devil’s advocate:
1. Couldn’t the difference in speeds be equally blamed on Mac’s OS as much as the device itself? Us PC gamers are called “PC” gamers for a reason. Because Mac’s are notoriously terrible for gaming because Apple has no interest in it on that level. If Apple cared about desktop PC/Home console level gaming, then there’d be a whole ton of us gaming on them. So I think the OS deserves just as much consideration for blame as the device itself.
2. Is it really fair to compare the El Gato’s speeds to a straight SSD? One is a video capture card and the other is a storage device. One has to decode a video signal before putting it to storage and another doesn’t. That needs to be accounted for and probably a factor on why you see the difference in transfer speeds. Now, if you have another capture card that is advertised as the same speed and actually posts that speed, then you’d have a stronger case.
That being said, I’m not sure there’s another HDMI 2.1 card to compare it to. Though I do think Avermedia makes one.
I can’t comment on the customer service part as I’ve never dealt with them.
All I know is that when it comes to Apple and console/PC gaming and any hardware peripherals for gaming, they are like oil and water with Macs.
Ironic how Apple doesn’t want to put a real effort into gaming when it was games that drove the success of the app store and the IPhone so Apple is now the lead in mobile gaming.
I wager it’s because us PC builders know they charge an arm and a leg for computers made with hardware that is 2-3 generations older than what’s in the market in an amazing design (at least until they made their own SoC). The well disgruntled “Apple Tax” so to speak.
But I reckon, if they have proprietary software that runs amazing on that hardware that gives better results and work flow than on a PC, then that shouldn’t be an issue.
Anyways, that’s off topic. But I’m not surprised you’re having issues with a device meant more for Windows PC’s when it comes to gaming and Apple. I think it’s a 50/50 chance it’s a fault of the OS and could be fixed with a simple patch.
But what do I know, I really watch these videos because that voice and Liverpool accent totally triggers my ASMR 😜🤷🏼♂️
Alright, Gary.
Yes, Mac is essentially hell when it comes to gaming, or at least serious gaming, and with MacOS, it would appear that Apple are trying their very best scare gamers away. Is what I would have said about X86 Macs, but ARM Macs (Apple Silicon) are way worse.
That said, Mac’s inability to handle anything above a game designed for a mobile phone (slight exaggeration 😆), has nothing to do with what’s going on with this interface. The issue here is not to do with Mac’s being terrible for serious gaming, it’s an issue of USB protocols. So yes, an issue that’s likely more to do with the Mac and its OS, as opposed to the Elgato interface. However, and as pointed out, Elgato have made no effort to publicise these issues ahead of sales of this interface to their Apple Silicon users.
Yes, it’s more than fair to compare the Elgato interface to an SSD as far as its USB bus speed is compared. The HDMI ability of the Elgato has nothing to do with its USB ability, they are both independent sub systems on the interface and while they do communicate with each other. They are not mutually exclusive to each other as far as functionality is concerned. Or put it this way, if you damaged the HDMI subsystem, the USB subsystem would still work.
The comparison with the SK Hynix SSD was made to highlight the fact that it and the Elgato are rated at 10Gb/s, yet the Elgato is only seen as 5Gb/s while the SSD is seen as 10Gb/s. This proves that not all USB devices are seen, or possibly, made equally.
Yes, this could all still be the fault of the OS, something that Elgato are quick to point out and who are also well prepared to throw Apple under the bus for. As was seen in that post of theirs which was not helpful to Elgato users in any way, as it did not offer a solution and was only designed to deflect blame and responsibility in Apple’s direction. On that point, I find it difficult to believe, knowing how slippery Apple are, that they admitted and exposed themselves to the culpability of this issue, as Elgato have said.
So yes, while this whole issue is one that I believe is at least caused by Apple. Elgato knew all these issues with Apple’s USB implementation, or lack of, with M1 and they’ve done nothing to head off M1 owners at the pass before they buy one of these interfaces.
Plus, going back to the SSD. It’s quite clear that there are USB controller or bridge chips out there that work at 10Gb/s on M1. So I’m taking an educated guess that Elgato could be using an inferior USB controller/bridge chip, or they could even fix this themselves with a firmware update to the 4K X.
One thing’s for sure, though. This whole issue clearly demonstrates how much the tech industry really stinks and doesn’t give a f.ck for the end user and will use whatever deceitful measures it can to make a sale. Apple knowingly manufactured a SoC, M1, that didn’t have the necessary PCIe lanes to achieve all the speeds of the USB bus. Plus, they advertised USB 4 compatibility, which requires full legacy compatibility with all previous USB 3/C protocols (maybe even 2 and 1). So as far as I can see, Apple have knowingly and willingly made false advertisement claims with M1’s ability to be USB 4 compatible. And then Elgato come along, make a product and call it Mac compatible, knowing all these issues with M1, and make not effort what so ever to warn M1 users of the problems they knew existed. And yes, Elgato definitely knew of these issue, they must have done because I’ve known of them for over two years and I’m just some prick on UA-cam with an awesome accent 😆😆😆😆
Cheers,
Dave.
@@DavidHarryThose are all very fair and balanced points. I completely agree and now understand your frustration better. I hadn’t considered those points you made. I hope you get it worked out! If not, it shouldn’t be too hard to flip that. It’s a fairly new model right? Either way, just keep talking in your videos and I’ll keep throwing likes and sharing them to my friends who would dig the content.
I still say you should do a music review channel or similar. Maybe review records or give some critical break downs of your favorite bands. I know I’d watch. 😁
@@GarydeBrown Thanks, Gary 👍 I will keep the 4K X as it does work with some of my stuff. As for the music stuff, I wouldn't risk the time. I used to watch an awesome music channel "PopCultureGraveyard" www.youtube.com/@PopCultureGraveyard I thought that Hollis, the presenter, was absolutely awesome, had a fantastic knowledge of what he was talking about and was very charismatic. I started watching that channel very early on and was always waiting for it to blow up and go massive, but it never did. In fact, early last year Hollis effectively gave up on the channel, I'm assuming because of the disappointment of putting a lot of time, work and effort into something that should easily have been a winning formula. He's recently come back to that channel with a friend, who now seem to be doing memories/critiques/reviews of movies, which I also like. However, no matter what Hollis is going, it just doesn't seem to work and it has absolutely nothing to do with his ability or the subject matter. It just proves that the cream very rarely rises to the top on UA-cam. The conspiracy theorist in me has many ideas why UA-cam is not a level playing field and is totally broken but the bottom line is that it's hard enough tying to get this channel noticed, so doing something else that's oversubscribed would seem to be a bad idea. Although, I would seriously love to do something music related. Cheers, Dave.
I think you hit the nail on the head here.
In my experience, Mac was never great for recording audio and video. I initially started my UA-cam journey whilst editing and recording on an iMac and ran into many compatibility issues.
Of course, years later, many of those issues have been resolved, which I did notice whilst doing recordings of my Mac last year.
Still, the key issue here is transparency. If it is something Apple that needs to resolve, Elgato needs to advise customers of it.
I've bought a dozen or so Elgato products over the years and always been happy with them. I've spoken to them as a "UA-camr" and they were always professional. I've never spoke to their support team though.
👍
@@KevinMuldoon Alright, Kevin. With Mac now being quite a mature platform, there's really no excuse for a manufacturer to be releasing half cooked products onto it. Also, given that Apple Silicon is essentially what's been around on mobile for almost two decades, ARM (RISC based processing). Again, there's no excuse for a lack of understanding of the processing infrastructure.
The one thing that can't been overlooked, as you said, is transparency. And that's where Elgato have fallen flat on their faces as far as issues with M1 Apple Silicon are concerned.
Anyway, back to my series of "Elgato on Apple Products" 😆
Cheers,
Dave.