Philips DreamStation 2 CPAP Setup and Use
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- Опубліковано 23 сер 2024
- How to set up and use Philips DreamStation 2 CPAP
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I can’t recall more than 2-3 reviews I’ve written in my life. With that said, this is the most inconvenient, poorly designed product I can recall trying to use. With the original (recalled) Dreamstation you pressed a button to pop the lid, poured in the water and pushed to close. Deadly simple. Beautiful user experience. This is a *literal* five-step clumsy process. 1. Pull out the water chamber. 2. Unlatch a cheap plastic top. 3. Pour in the water. 4. Close and reconnect the lid latch. 5. Then, fidget to line up the chamber to get it back into the base. INSANITY!!!! What makes it even more bizarre is, they could have easily added a blow hole on the top of the chamber where you could have just poured in the water; or press a latch and have the top open without ever having to pull out the water chamber from the side. Bizarre!!!!
Preach! And if you don't pour it just right, you get water all over the place. Water + Electricity typically *do* go well together. (insert sarcasm). I was just told today that my doctor can't remote into my machine because I didn't move the modem from my old machine over. I wasn't aware I needed to do that? Was anyone else notified they needed to move the modem over? Such a pain!
Thank you for writing exactly what I wanted to write. Very well said!
Ditto....
I could not agree more.. disgusting machine. Poorest design of 4 machines I've had.
From Bad to Worse
Of the five different humidified CPAP machines I've had over the years, this has by far the worst water tank, which is an even bigger come-down when you take into account that it replaced the machine with the _best_ water tank, the DS1.
In a way, the fact that these machines aren't covered by my insurance is kind of a blessing, because it means once I scrape together the money, there's nothing to stop me going back to ResMed.
One step forward two steps back! I have the 1st. Dreamstation and to add distilled water I simply lift up on the hinged door to fill. This "New" design turns that into a 5 step process. 1. Push down on indent. 2. Pull water reservoir out. 3. Pull up on lid to remove completely (note there is no hinge). 4. Align back of lid into the tabs then snap lid back down. 5. Slide container back in so it snaps in place.
Seriously you guys should find some new product designers.
Dumbest engineering ever.
Yeah its alot smaller than the other dreamstation but quieter. I noticed if the tubing comes off the mask, the machine makes a little noise. It would be nice if it beeped.
I agree with you. This is ridiculously dumb engineering. What were they thinking?
I believe they could use some female engineers to get it right this time. It’s more like one step forward and 10 steps back! In plain English it really sucks big time! 😩😢😭😤😠😡🤬🤬🤬🤬🤬🤯
I’m so disappointed with this unit. Both my husband and I have to use one and filling the wells has now become an ordeal. I thought surely what looks like a button would pop the top up. I wish we had never seen this ridiculous thing. My 9-year-old great grandson could have designed one better and with little effort.
This is my fourth CPAP machine and it replaced my recalled Dreamstation 1. I really wish they could have just replaced the toxic foam out of my old machine. I now will have to deal with this insufferable piece of junk until the insurance will buy another one. Apria knew the Dreamstation 1 had defective foam when they sold it to me in November 2020 and so did Philips. I basically went from having a machine with defective foam to a machine with a defective humidifier.
Update: I don't know if my machine's humidifier is technically defective. I live in southern Illinois and the weather is all over the place in October. When it's cool and damp at night my humidifier will shut off and it becomes too dry for my sinuses. When the humidity is really low I will run out of water in 6 hours. When the humidity is high what prevents mold and dust mites from growing in the sound abatement foam that is in the air chamber? My next machine will not have foam in the air chamber. That foam should be sealed off. All foam breaks down in time and it should not be used in a part of the machine that has air flowing through it.
@@farmer2025able I'm still using it and having issues with the humidifier. In the winter the tank is too small and lasts for only 5 or 6 hours of sleep. The humidity will be going up this time of year and hopefully, it will use less water. I'm going to try moving it to number 2 instead of 3. I actually slept 8 hours last night and woke up to a bone-dry humidifier this morning. I filled it to the max before I went to bed last night. My sinuses were very dry and I hope I don't get a big headache from that.
Pretty standard compared to Dreamstation original model's features. It is a little smaller, but not so much as to make a difference imo. I was sent this machine as a replacement due to the recall of the original Dreamstation. My major complaint is that the humidifier tank design is horrible. You have to slide it off and on, and the power cord gets in the way. There is a lid attached to the humidifier tank, and it clips on and off, quite fussy. If you have arthritis or are not dextrous, this will be frustrating to remove, fill, and carefully slide back into place. My adult son who is disabled could change the water in his machine independently, but now I have to do it for him. I find it tedious and I can't imagine why someone thought this design would be an improvement. I am debating asking the doctor for a prescription for a different machine. I would rather pay money for a better machine than use this annoying device I received for free. I miss the original humidifier design.
Omg I’m so happy I received the old version revised one today instead of the new Dreamstation 2. The revised Dreamstation 1 is technically the same. Except for the humidifier part. Which is a pain in the a if I read some it these comments. Anyway, the revised one has also cell data transfer, so you don’t have to use your own internet anymore. I like the Dreamstation 1 the most. It’s looks like a proper medical machine. The new one looks smooth and modern but I’d rather have a functional one. Also I like the tube coming out the top instead of coming out of the front like the new one does. Plus the nixed the pre-heat in the new ones. Happy with my revised DreamStation 1. Anyway happy low ahi sleeps peepzzz!
I couldn't have been more happy to get this today!! I have been one of the unfortunate few who still had to use the one that was on recall. Have to say, little depressed reading all the bad reviews!! I agree the water resevoir is definetly more of a pain in the a** than the old one. But I'll take that over using the one that i have which has been on recall for the last idk....2 years?!?! Some minor inconveniences are well worth it to me for having a newer non toxic machine!! Listen to yourselves people, so it takes a minute and a half instead of 10 seconds to fill water,not like its taking that much away from our day!! Now once i start using it i might bitch about it too🤣🤣🤣 but i doubt it.
It is Sept 2022 and I just received mine! It is a terrible design. I live on the road much of the time and it says plug into an outlet not connected to a lamp! Nearly impossible these days! And what’s with the water chamber you have to use it? Like the old one you did not have to use the humidifier system this one you must.
Guess i am lucky enough to not have to travel with mine. And i totally liked the old one better!! I just am geateful not to be breathing that shit in anymore because i was stuck using it, couldnt sleep without it. I always used the humidifier prior to this one anyway. I would guess dont fill it with water if you dont want the humidifier option. You would definetly think newer one would be easier to work but its not. Have had it 3 months and have it down pretty good now. Old one was MUCH easier all around tho
@@lollybabygoodman3877 haha!! NOOOO. It says not to plug it into an outlet with a lamp “that’s controlled by a switch”. This is so someone doesn’t flip the switch off and kill the power to the machine. You can hook it to any plug you want. Even with a lamp. As long as it has constant power.
This humidifier design is astoundingly bad. How do you go from a simple hinge system to this clunky, line up the tabs system? This makes the location I have placed my cpap for years incredibly inconvenient.
Agreed!!!
I thought I was doing it wrong. I was like, there’s no way it’s this hard to refill the water. It really was just awful design!
My husband has had so far about 4 or 5 cpap machines including this one, and this was the first recall.
This was recalled?
@@ymerojas
When, because his sleep supply place would have told us. This is the dreamstation 2. The dreamstation 1 got recalled. The white one. We had to give it back.
Appreciate this video… the store facility where the dr sent RX didn’t assist at all in showing how to fill water tank etc. That’s poor customer service!!! Will remember when I need supplies.
That humidifier tank should be criminal for how bad it is
From what I can see the Dreamstation is a far better design than the Dreamstation 2. I am supposed to get a new machine and I think I would rather have the Dreamstation with the new filter. Maybe you should drop the Dreamstion 2 and go back to the Dreamstation. That would make me happy.
I registered (verified) to get my replacement device in August of 2021. I’ve made repeated inquiries, relayed and received info, jumped thru all the required hoops and still nothing. Made another call today after checking the patient portal and they’re saying that mine is slated to be shipped in April of 2023 but that’s subject to change. Lucky me.
I've had the DreamStation 2 CPAP machine for well over a year, I started having pain in my lower left side for the last 8 days. I'm wondering if it has anything to do with the recall? Curious
@ Philips Healthcare:
Hello Philips. Why haven't you yet sent this new C-pap device in replacement of the recalled ones??? What's the wait??? Us, patients, are still using the faulty device with toxic, cancerogenic foam that can enter our lungs... :(
Hi Una. Could you please confirm your location in a private message, so we can look into offering more specific information? Thanks in advance.
@@PhilipsHC I am not sure how to reply in a private message, but my location is Seattle, Washington, USA.
I have already been contacted by my C-Pap supplier and have registered my Dream Station with Philips for recall, and received a confirmation that my device is recalled. I feel this is too long of a wait for such a serious recall, and patients shouldn't be waiting this long for replacement/repair of their devices. Life without these devices is difficult, so patients are forces to continue using these dangerous devices, just to be able to function, without any estimated date and action is sight by Philips. This is horrible and disappointing!
Hello Una,
At this time, the company is working to address all affected devices within the scope of this correction as expeditiously as possible.
Philips will provide further clarity on projected dates for implementation of the correction to begin when this information is available.
Really hoping I get sent one of these and not a refurbished DS1. I paid $2700 AUD in May last year and would hate to get a refurbished unit as I would have no way of knowing if its a previously used refurbished unit or a "new" refurbished one with the new foam in it. I would hope that with my unit being 13 mo ths old when I registered for the recall that I would receive a brand new unit. I didnt drop almost 3k for a refurbished cpap machine. Would be nice to have more updates as well. 1 email late August confirming my confirmation of registration is bloody poor.
So... you have to REMOVE the tank to fill it? Same stupid mistake ResMed made with their S10... obviously designed by someone who doesn't actually have to USE a CPAP! More wasted space on my nightstand!
I got my DreamStation 2 yesterday to replace my recalled DreamStation. I found it fairly easy to get this new machine set up. My provider had it setup already to the settings I needed, the same that was on my original DreamStation.
I like that the machine is smaller and lighter weight. I agree that the humidifier and location of the filters are more cumbersome. I used my existing dreamwear mask and tubing. I am putting in a request for a new tube and filters.
When I first turned it on, I thought it sounded quieter--yay! But upon actually using it, I found it a bit louder for me with the sound cycling back and forth with breaths from higher tone to lower tone--sort of like a distant two-toned horn. UUUHHHH-uuuuuuhhh. Over and over... I guess slept well, around 8 hours with 1.8 AHI. But that sound is going to take some getting used to. My original DreamStation sound seemed to be a more steady hissing, white noise, which was better. I wish I hadn't had to turn my old one in when I got this new one so that I could have operated them both for a better comparison.
I also got mine to replace my old CPAP. So much smaller than the other one, so nice.
Sounds like Darth Vader with a wheeze. The humidifier is a bit more of a pain in the butt. Well... while it was working. mine no longer works or gives me options to adjust the humidification.
@@eddie3721 that's a great description of the sound! bummer about your humidifier. Hope you can get it fixed or replaced.
@@juliadelphia936 Hopefully they are able to get it resolved. I hate waking up with cotton mouth.
@@juliadelphia936 I used an old IT trick to fix it. I unplugged it, waited about 30 seconds and plugged it back in. Works fine now.
The voice announcer is Jen Taylor, AKA Cortana in Halo!
I thought I was the only one with the water tank problem. I have tried to get it on COUNTLESS times. I have used this only once since I got it a year ago--or was it two? I do feel the effects of NOT using it. And now people are saying there is some kind of card or chip that has to be transferred from the old one to the new one? That has the original doctor instructions on it? There was no instruction about that. I do still have the old machine. Were we supposed to return that? Very frustrating.
I just got my new dream machine2 and there are particles floating in the water container every morning I get up looks kinda like sawdust and the machine sucks they made them so hard to get the water container out and fill I seems like they gonna kill us one way or the other and you can't find no one to CALL!! I'm so tired of this crap all someone has to do is look in it and you can clearly see it!! I'm wondering if this is why I'm coughing my head off???
Hi, thank you for leaving us your valuable feedback. We are sorry that you are not satisfied with this device. We are currently in the remediation stage of a global recall, where our goal is to remediate patients as quickly as possible with unaffected stocked devices. Due to this we are unable to provide you a specific CPAP of your choice. We want you to feel comfortable with your new CPAP please contact us via phone or email at to.philips/6054KnYSa we will be more than happy to look into your issues.
So clean hook up to it
How could one send/receive information via modem? This was an option on the last model but appears to not be a feature on this one. Our techs haven’t been able to find it as an option so far!
Yes, I would like to be able to use my router rather than my cell phone. Please issue instructions on how to access our router rather than pair it via Bluetooth to a cell phone. Waiting for your reply.
And now I want my recalled machine back. At least with that one, I could adjust the humidity. With this one, somebody "disabled" it and now I can't. For the first few days I was able to do that, but then all of a sudden I get a big nope for any humidity adjustments. This makes sleeping with this machine almost as bad as not sleeping with one, I wake up every two to three hours to gulp down water as my mouth and throat are have less liquid on them than the Sahara Desert. It's been said in other comments about the design of the water tank, it sucks is all I'll add to that.
The humidifier is frustrating -
But ability to adjust the settings should be able to be fixed (maybe even remotely) by your provider or doctor
@@bupobm I just recently discovered that when the humidifier "disappears" I have to unplug the unit and then it comes back. It's annoying to have to do that on a device such as this.
@@RickHowell89 that is annoying but good to know
This one I got from recall sucks. I can’t get enough humidity. Stay dried out. At least my old one would flood me if I wanted it too
Could you please comment on the world wide recall of the Philips product…(CPAP Dream Station)
Hi Daniel. Thank you for reaching out. You can find more information on our dedicated support page: to.philips/6052yrC16. Please consider reaching out to the provided contact information on the page, where our dedicated support team will be able to assist you further.
Thank you for unboxing video
The new knock down water tank is way more complicated to take apart and put together.
I was once told... "If you don't have anything good to say, say nothing at all." Well... When it comes to the DreamStation 2... nough said.
Well you're a grown up now. If you can help ppl w your negative review, let it fly.
@@SamFreedom No need for you to attack age or opinions. You can assume all you want and discriminate against all you like. The bottom line is that the list of issues with this machine is long. This machine is not an upgrade to the DreamStation 1, it's more like a downgrade. So yes... I will "let it fly," and you let that sink in.
@@captainmorgan7809 Nothing I said attacked anything, so your reply betrays a chemical imbalance. I encouraged you to let your voice be heard. It was you who was doing all the discriminating by oppressing yourself. Next....
is that the voice of Cortana from Halo?
I received my machine today and I already detest the design. The water tank is so inconvenient and I spilled water 3 times with the first fill up. The designer clearly doesn’t understand how these things are used. I will replace this machine as soon as possible.
Hi Leslie, thank you for commenting! We're sorry to hear that you don't feel satisfied with your device. We'd be happy to see how we can improve your experience, so please do not hesitate to reach out to us on Facebook or Twitter. We'll get back to you as soon as we can. Hope to hear from you soon!
Hi Leslie, are we still able to provide you with any assistance? If so, feel free to let us know!
@@PhilipsHC short of sending me a new machine that is more user friendly, I don’t know what else you can do. Just please take the feedback you’ve gotten into consideration for your next design. Things like ease of use and access make all the difference so that people will actually use the machines that will help them.
I just received this device and was watching some reviews indicating that there may be a problem with VOC emission from the silicon foam. Is this true?
Hello Bob, thanks for your question. To receive assistance on Sleep and Respiratory products, please call 1-800-345-6443. A dedicated team will be happy to help you. Please note that this number is for consumers located in the US. If you aren't based in the US, please let us know your country, and we'll provide the local telephone number. Thank you!
ive watched several videos on youtube talking about that same thing. the DS2 uses the same foam as another device philips sells outside the US and that silinone foam is releasing huge amounts of VOCs. i took my DS1 apart and removed the foam. i think i will keep using my old modified machine instead of this junk they sent as a replacement
The issue is with the foam in the device that is used to reduce sound and vibration. In some cases, this foam showed signs of degradation (damage) and chemical emissions. This is a potential risk to health.
The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). As a result, testing and assessments have been carried out. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients.
It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. Further testing and analysis is ongoing Please note that it is important that you only use approved cleaning methods for our devices and masks, as unapproved cleaning methods such as ozone may contribute to foam degradation.
@@PhilipsHC Why are you not responding to the terrible reviews of this new CPAP? It's an awful design and I hate it! Can I get a refurbished (refoamed) dream station like I had before?
This is the replacement for the “recalled” version. And this one is big and bulky in comparison. You’re forced to have the humidifier even though many people don’t use it. I don’t like this machine for that reason. I need one half the size like the last one.
I just got this over the weekend due to the recall, did I see this correctly there is no power button on this device?
Thank you for reaching out to Philips Respironics.Could you confirm your location ,device serial number,and confirmation number, then we can
contact you with more information.
I'll look out for your reply in private chat.
The DreamStation 2 is my first CPAP, and so far so good...but everytime I get a filter reminder, I hit the dismiss button and the reminder just stays on the screen. I change the filter if needed and the reminder is still there. I end up having to unplug and plug it back in to get to the main menus to use the machine. Any idea why this keeps happening? Surely there must be a better way to actually dismiss a reminder!
Hi there, thank you for mentioning us. We kindly ask you to contact us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6052J1lp6) and Twitter (to.philips/6053J1lpB). Hope to speak to you soon.
Ok, I have a question......after receiving my Dreamstation 2 recall replacement ,on the Basic Set-up & return instruction sheet,on the bottom of the page I'm guessing the fine print. It says" The enclosed device is being provided to you to replace your current device which must be returned to Phillips as soon as possible so that the old foam can be removed and replaced with silicone foam as part of the recall remediation plan". So does that mean that our original Dreamstation machine will be returned after the fix?...🤔 because honestly this toy looking gadjet looks like not much effort was put into it to make it user friendly. Especially the water tank in this one. I can image how the elderly folks are have to deal with all the unnecessary steps to put water in the chamber.
Hi Leticia. Thank you for reaching out. You can find more information on our dedicated support page: to.philips/6055M5gjB. Please consider reaching out to the provided contact information on the page, where our dedicated support team will be able to assist you further.
Sad news: If you dig around in the link Philips provided in their non-answer above and find the right question under the FAQ list, buried in the fine print under that one is the bullet point, "As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. Please review the DreamStation 2 Setup and Use video for help on getting started." So, no. I don't know where all our old DS1s will end up, but they won't be coming back to us, which is a very great shame, because they were _so_ much better than the DS2.
Does heater on this machine stay on? Because mine kept coming on and off.
what is new for tecnology? i did not see any improvement
Hi there, do you mean anything specific? You can find more information on the DreamStation 2 right here: to.philips/6058yBWTA
HI there, we were curious to know if you need any further assistance. If so, feel free to let us know here.
@@PhilipsHC all i want to know is dream station bipap auto 2
coming soon?
@@PhilipsHC I just tried your website and there's not much on it for the Dream Station 2. How do I access the info using my router. I am not going to pair this with my cellphone via Bluetooth.
New technology, hopefully some non life threatening foam.
Regarding dry mouth, how about keeping something in your mouth, like a XyliMelt oral disc? Doesn't that help the mouth stay shut?
If you are using a full face mask because of stuffy sinuses, keeping your mouth shut is a bad thing. If you are getting dry mouth from a nasal mask, then you need a chin strap to keep your mouth shut. The machine doesn't do any good if it is blowing in through your nose and out through your open mouth.
A humidifier helps to prevent dry mouth for people using a full face mask.
Can we use the tubing and mask from the old system one device?
Yes you can, and if you are using the heated tubing it will also work.
Do you have to pre-heat the water like in the old machine?
Hello, To better answer your device question, Could you please confirm your contact details (full name, email and phone number) and serial# of device. We'll look out for your reply in a private chat.
Here's the problem I'm having. My Dreamstation 2, and app don't match up on AHI. This morning for example, CPAP shows 4.3, app shows 1.8, not really helpful. I tend to side with the app because I have always had an AHI of around 2 on previous CPAP's.
Hi there, request you to contact us via Social Media so that we can look into this for you. We can be found on Twitter (@PhilipsCare) and Facebook (@Philips). You can still contact us if you don't use social media by visiting to.philips/60513CYrX.
When am I going to get my Dreamstation 1 fixed?
Hi Jack. Thank you for reaching out. Have you registered your product via our portal? This registration is what formally starts the repair/replacement process. If you have registered your product, we will consult with your DME to determine who will manage the replacement process. If your DME authorized us to perform the replacement, we will be in contact regarding the status and expected timeframe. This process is necessary to move forward, and may take some time.
@@PhilipsHC I have. Thank you.
After turning the machine off, does it always have to be unplugged from the wall. My husband just received his new dreamstation 2 and just like the previous dream station we leave it plugged into the wall. I'm still trying to figure this one out. The settings because as I was told, once you push a button on it, it's set. And I cant go back and increase the heated tubing that my husband wants. I'm in the area where he randomly falls asleep at feature.
Hi Tammy, thank you for reaching out. We'd like to help, but we could do that better via our Social Media teams. We advise you contact them at either Facebook or Twitter (@PhilipsCare). They will be more than happy to help you out! We hope to hear from you. :)
How do I change the humidifier with a new one I receive?
We apologize for the issue you are having.
Could you confirm your contact details ("location, email and phone number), as then our colleague can
contact you with more information. Also provide the serial number of your replacement device.
We'll look out for your reply in a Private Chat.
Can you get a 12 volt dc adapter cable to plug it in directly to 12 volts?
Hi Lance, you can find technical support for your device at this link: to.philips/6052HCv8A . You can check the manual of your DreamStation or contact the support number: 1-800-345-6443 .
Can this be a replacement for the auto bipap machine prescribed to me?
Hi, Ron. Thank you for reaching out. You can find more information on our dedicated support page: to.philips/6054yPTzm. For North America, you can also call 877-907-7508. Internationally, we are available at 0044 20 8089 3822 (toll) Monday to Friday between 8am to 8pm (UK time) where a specialized agent will be able to assist you further.
I wonder why I got a refurbished unit and not a new one. The lock door for humidifier doesn't latch on the old one. Kinda sad.
Hello Michael, thank you for your comment. We are sorry to hear about this and want to see how we can assist you further. Please reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6054MDldn) and Twitter (to.philips/6055MDldX). One of our colleagues will then try their best to help you further. Hope to speak to you soon!
My touch screen stopped working on my machine. Is there a way to hard reset it? I don't have time to send it in for repair and wait for a new one to come, i am going to a different state for business travel on tuesday.
Hi there, Kelsey. Sorry to hear this, and we like to see how we can help. Could you therefore please provide us with the country that you're currently based in? Hope to hear from you.
@@PhilipsHC Hi Philips, thanks for the reply, I am based out of the USA. i have the dreamstation 2
My replacement Dreamstation 2 unit arrived last night and I was completely dumbfounded while trying to lift the lid with the water reservoir still in the unit. On Dreamstation 1, you just push a tab, the water reservoir opens, you fill it, and then close it. Done and done. I said to my wife "I can't believe, but I think I have to pull the whole reservoir out every time I want to fill it." She read the instructions and lo and behold I was right. For this blunder, I would call the designers of Dreamstation 2 morons to their face if I had a chance.
So, last night, while laying in bed and trying to sleep for my first night with this machine, I had a eureka moment: Drill a hold on the lid and either fit a PVC pipe with a screw top, or get a plastic plug that you can easily remove and put back. Problem solved. And if I ever have to send it back, I'll just buy a reservoir for $30 so they don't ding me for destroying the reservoir. It's sad that I have to go to this length to save myself time and frustration every night, but like Clint Eastwood said in Heartbreak Ridge: you improvise, you adapt, you overcome.
The only thing is that the lid has 2 parts to it: the cosmetic top, which also acts as the latch mechanism to hold the reservoir in place, and then the actual lid to the reservoir. I may have to forgo the cosmetic top and remove it completely, exposing just the lid and do my work through that. We'll see. I'll post a video of how I did it when I get around to it.
Hi Ross, we understand that any change to your therapy device can feel significant. If you are accustomed to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Advanced, this new device has also been set to comparable/equivalent prescription settings and is ready for use.
I can’t get cover off or back on nor slide humidifier in. Taking all night guess not going to sleep will keep me from stopping to breath !
Hi, Sheila. Thank you for reaching out to us. We are sorry to hear you're having difficulties with your DreamStation 2 and recommend placing the DreamStation on a firm flat surface while carefully following the instructions from 1:05.
If the issue with the cover persist, we recommend reaching out to us on Facebook (@PhilipsSleepWellness) or Twitter/X (@PhilipsCare)? Our team will happily assist you with a solution to this issue.
Hope to hear from you soon.
Every night I show more disconnects on the Dreammapper app than hours of sleep. It's not large leaks, the app shows none, and I would wake up if I did as I'm very sensitive to the noise of air leaks.
Hi, thank you for sharing your experience us. We are sorry to hear the DreamMapper app doesn't show your sleep data correctly, and would like to help you out with this. Would you mind reaching out to our team by sending an email to:
DreamMapper.Support@philips.com
and sharing the issue you have encountered with the app?
Hope to hear from you soon.
@@PhilipsHC I've emailed 3 times and never got a response.
We are sorry to hear that you have not been able to connect with anyone via email.
Please reach out via Private Message on one of our other social media platforms so that they can look into this further for you. We hope you'll be able to find a solution soon.
to.philips/6058ZQF9n
to.philips/6050ZQF9k
to.philips/6051ZQF9Z
I received my DS2 replacement for the recall DS1. Does the change from the old to the new require taking the SD card from the old and put it in the new one? Does it require my supplier to set up my new machine?
I used mine without a card for the first couple of weeks. When I turned it on initially, it downloaded my profile and machine settings. Before my next doctor visit, I put the SD card in my computer, created a folder for the DS1 and moved all the old files into it. Then just put the card in the machine, and it created all the new files and history for the new machine. I miss being able to pre-warm the humidifier like the DS1 and it's a pain in the butt putting water in. And the front viewing screen and control was much easier to read and use.
The first one I had, it took a few minutes to ramp from 4.0 to 11.o Now with this replacement it looks like it takes at least 15 minutes fo that to happen. And the ring looks greenish to me, not blue.
It is green!
I read the complaints but im enjoying it. Pretty easy one you get the hang of it.
@@SamFreedom WTF??
@@markmandel6738 lol no idea how that got there. Probably dozed off. You're gonna be ok. Trust me.
1:47 mine doesn’t click in seems to side in and out freely
I push it in firmly but it feels like there is some wiggle room
Is this ok?
Hi, thank you for your question. We recommend you to contact our dedicated Healthcare team directly. We recommend you to use the following link: to.philips/6053ziv4Z. If you have any other questions, you can reach out to us on our social media channels. We hope this helps.
Does the dream station number 2 have the preheat option?
Hi, Khanson! Thank you for your comment. We recommend you to visit the product website (to.philips/6058KbSai). You can find relevant information there. Hope this helps! 🙂
No the new ones don’t have pre-heat.
Either answer the question directly or quit posting.
his was my first night using the machine. As Im sleeping, I could not feel any air pressure. in my nose I could feel a slight blockage and then it allowed me to breath. But I never felt any air pressure. The machine wasn't pushing any air into my lugs. My wife said I was snoring. When I got up this morning, the machine said low usage. Night 2 what do I do. Thanks
Hi there, Dwayne. Thanks for reaching out to us for assistance. We're sorry to hear that you are experiencing issues with the DreamStation, and we understand that this is an inconvenience. We recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you properly with your situation. We hope to hear from you soon.
Stick with ResMed... ;-)
i just got my DS2 from philips due to the recall. this thing is loud. i can hear every breath. the humidifier chamber was designed by a moron. now i see videos that are saying the foam in this device is the same that is in the A-series machines not sold in the us and the FDA is saying the foam is releasing huge amounts of VOCs. this thing is junk and again you are poisoning us with some crap foam that dosent even make the device silent! i took my DS1 apart and removed the foam completely and the machine is still silent. the new DS2 is junk and i will be looking for a different device
If you're not using the humidifier do you leave it on or detach it from the Dream Station?
I need to know too
You have to leave it on, otherwise the machine won't run. At least mine wouldn't.
@@janetstyron9338 Janet is RIGHT. Mucho thanks...:)
@@janetstyron9338 so you leave it on but just don't add water. My previous which I loved and they recalled you had to remove the humidifier completely if you weren't going to use the water tank. Making for a smaller machine that you could use for travel.
I’m trying to figure out if there’s a way to convert this very poorly engineered Draemstation 2 into a portable unit by removing the heater plate and the water tank because I don’t require either of the them. The old Dreamstation model was a breeze (no pun intended) to remove the water tank and have more compact unit.
Does anyone else think that maybe the people that design these do NOT use them? I’d they did, why would why they make a new model that is a worse design than the original?
I hate that we have to take entire water tank out, it's such a hassle and makes such a mess.
I got my Dreamstation2 4 days ago and it completely quit working already!
Hi Thurl, thank you for reaching out. You can find more information on our dedicated support page: to.philips/60583PtRu. Please consider reaching out to the provided contact information on the page, where our dedicated support team will be able to assist you further
Okay so where do those filters go…
Is the menu always on? Mine won't turn off.
Hi Harry. Please feel free to reach via Facebook or Twitter with a video of your case so that we can examine this for you further. We will be awaiting for your message.
I set my min pressure to 6 and max to 16. Ramp+ is off, Flex is 1, using HT15 tube from my old Dreamstation 1. My Dreamstation 2 didn't go past 7.5 all night and i had 8.8 AHI ! My wife said i was snoring. Good mask fit. what is wrong?? Thank you!
I'm having increased AHIs too. In my case, I can't seem to get the mask to fit properly and have tried various sizes.
Hi Dena, sorry to hear that you are unable to find the right mask size. Could you please share your country of residence with us? Then we will be able to ask our local team for assistance. Hope to hear from you soon.
Hello Dena, we are checking if you still need our assistance? If that's the case please feel free to let us know, we would like to help you out. The right channels to do that are our Facebook page (to.philips/6055HADgX), or Twitter (to.philips/6056HADgk). You can send us a private message explaining the problems you are experiencing. Hope to hear from you soon.
I’ve had this piece of crap for a month now. It’s my ‘replacement’… my AHI has doubled and I’m exhausted and have headaches when I didn’t prior. What are you doing to do about it Phillips? This doesn’t have half the features my DS1 had!
1. Instructions say I have to use a phone app; It won't allow me to sign in after I created the account.
2. Tried the provided tech support link for help; Just a copy of the page included with machine.
3. Called Tech support phone number; Very rude woman said she was there only for shipping issues and asked me where I got her phone number. Had no idea how I could get help & hung up on me.
4. Very flimsy and cheap looking (DS2) looks like it will break very easily.
5. I only use humidity in winter, never in Spring, Summer or Fall. Can't remove it, even for traveling when this cheap, thin hard plastic is sure to break. Still can't get it to work so I'm back to my old DS1 hoping I don't get lung cancer.
Omg that's horrible!
Sorry I laughed but I totally understand your frustrations. This DS 2 is crappy. How do you turn it off. They say unplug from outlet. Closest outlet is behind a bed that can't be moved
I love my my dreamstation too but the only disadvantage I have one I ordered my parts for my machine to catch up with my records when I got my new dreamstation to my insurance only pays for the water chamber but it does not pay for the lid and that is ridiculous the lid but I love my dreamstation too and it's easier carrying its lot smaller but they should be paying for the whole water chamber not I have a chamber where you put it in and there's no lid when when you get your supplies and I know it's new new train station to but they should have a lid for the water chamber to pay for when you get your when I finished for your water chamber I know it's cuz of the cost it it needs to be the whole chamber not just to watch him we're not just the lid it needs the whole thing for the insurance to pay thank you big k
Cortana?
Same voice actress
Looks nice.
Looks cheap
Sliding the water tray back in is more difficult than the last boss in Dark Souls. And way less satisfying when done.
Lol this is a funny comment. Unlike Dark Souls I'm not pushing through, I'm moving on to ResMed.
hopefully the heater plate dun spoil within less than 6 months like mine with 3 months usage....
Dream Station 1 recalled, Dream Station 2 under investigation by FDA for overheating and a list of other issues. The way the company handled the recall was abysmal. After almost 3 years l got my replacement for the Dream Station 1. This company is ether incompetent or just does not care. I am going to put my brand new Dream Station 2 in the closet and buy a ResMed 11. The only way l will use the DS2 is if l have no other choice.
Cortana !
Philips why didn't you tell your customers that the machines being used before 2020 we're all defective and dangerous. I will be filing a lawsuit
Hi Arizona. If you have not already done so, please register your affected device at to.philips/6054y4CkK. This will place your device on our repair/replacement list. We have initiated replacements in several markets and are preparing to initiate the repair and replacement programs in the majority of our markets by the end of September 2021
@@PhilipsHC I can't trust doing business with Philips anymore I want s compensation.
Dumbest machine
Very disappointed. 1- Water chamber is a mess. The water runs out during the second night on SETTING ONE! You have to refill every night. The lid connections are very cheap snap on tabs. I doubt they last very long since you have to refill every night. On the original Dreamstation you could disconnect the tank to make it smaller and more packable for travel. You cannot on the Dreamstation 2. 2- Modem. You can't permanently disconnect the modem. Your only option is to re-enter airplane mode every 3 days. My insurance and provider do not require reporting so this is an invasion of privacy.
Why can i hear myself breathe? Its not a leaky mask
Hello, thank you for reaching out to us. Some of the reasons that can cause a leak or a whistling sound not related to mask leak are: the therapy device air inlet may be obstructed, the tube is not fully connected or the humidifier seals are not fully seated or are missing. This is what to do in this case:
1) Check therapy device air inlet is not obstructed, and filters are free of debris and properly inserted.
2) Confirm that the device, humidifier water tank, and tube are connected properly and not leaking.
3) Confirm that the water tank lid seal is present and properly seated.
We hope this will be helpful. If you have any other questions, please don't hesitate to contact us again.
really I have to take the unit apart to fill it up. I refill my container 3-4 times a night whos stupid ideal was this? Have you forgotten to use distilled waste by the gallon. unreal i need a new machine and two hands / tree hands to use it. Did anyone think to ask the customer opinion.
Thank you for contacting us, Linda. We are sorry to hear that about your experience. Could you please share your country of residence with us? This way we will be able to assist you further. We look forward to your response.
Hi Linda. Thank you for reaching out. You can find more information on our dedicated support page: to.philips/60573A8FB. Please consider reaching out to the provided contact information on the page, where our dedicated support team will be able to assist you further.
I have many complaints about this effing machine that I’ve had for two or three years. The filling up the water takes five steps instead of one. The water evaporates before I get up so it’s just blowing warm air that’s my biggest problem. Totally dissatisfied it’s like one step forward 10 steps back. The machine before this one, the recalled one was 100 times better than this poorly designed piece of crap.
Hi Charlene, Thank you for reaching out to us. We request that you reach out to our support team here with any issues or complaints you have about your replacement device: 833-262-1871 (M-F 8:30a-4:30p EST).
Who else is have an issue with water evaporating after a few hours? My mask is tight so i have no leakage. Then after water is gone from tank i get this awful smell that im breathing which wakes me up at night!
Hi, Jonathan. We would advise you to reach out to us on this page to.philips/6051MfaxS. You will get the dedicated support team to assist you better.
Dreamstation 2 is a piece of garbage. Did they set out to make it as inconvenient and finicky as possible? Who was the genius that decide you should have to disassemble half the unit just to put water in the reservoir? When the recall was announced, I remember thinking "well at least I get a nice, brand new machine out of this". Joke is on me again, I guess.
I don't use this, stop advertising me
This has to be the absolute worst design ever. Just put a pillow over my face until I stop squirming instead!
How about 80 year old seniors with hand neuropathy...SHAME ON YOU DREAM STATION DEVELOPERS...who tested them..football player in high school..
Hi Carol. Please contact our Patient Recall Support Team (833-262-1871). They can help you if you have questions about how to use your replacement device and can troubleshoot and document issues you may be having.
Disgraceful machine. Phillips should be ashamed of themselves for releasing this piece of crap. I feel sorry for elderly trying to use this abomination.
This Dream Station 2 is pure junk. Sad to have say this but it is. Everything about this machine is junk. Cheaply made and always having issues with this machine. The humidifier is always breaking always breaking.
Hi, Romagman. Thanks for sharing your feedback with us. We are sorry to hear you are having trouble with the humidifier and would like to help you out in any way we can. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Hope to hear from you soon.
This is an incredibly cheaply made machine..
It's obviously a stop gap machine do to recall on older machines...very disappointed
Hi. Thank you for reaching out. You can find more information on our dedicated support page: to.philips/60523TEOj. Please consider reaching out to the provided contact information on the page, where our dedicated support team will be able to assist you further.
Really disappointed in dreamstation 2. The water chamber IS smaller than that on the recalled device. Literally getting less than 7 hours with this junk. I run out of water and I'm left choking on hot & stinky aluminum odor. At this point, I remove my mask and turn off the machine. Then I have to cover up the white circle button because it stays on while the machine is off. Already have my Dr working on getting a ResMed device. The Dreamstation 2 is a disaster.
Hello Cole. We appreciate you reaching out and sharing your concerns. We take this matter very seriously. To support you locally, please share your country of residence with us in a private message.
@@PhilipsHC USA
Hi Cole. We understand that any change to your therapy device can feel significant. If you are accustomed to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Advanced, this new device has also been set to comparable/equivalent prescription settings and is ready for use. The DreamStation 2 CPAP Advanced is designed to provide a simplified user experience, including a premium color touchscreen with fewer panes to navigate. Both the DreamStation CPAP and DreamStation CPAP Advanced include an identifiable Therapy ON button. Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. This means you can set the Ramp Plus pressure once and there is no need to restart/activate it each night. Even Auto ON is enabled so that, all you have to do it is put your mask on and start breathing.
Same here. I run out of water in 3-4 hours and i get the same smell!
more Philips DreamStation 2 Crap machine more likey
I must agree with many others here; the water carriage is PISS POOR! This couldn't possibly be a German design. This was either a rush job or a Chem/Mech Engineer who needs to be fired; the manager too. How did this POC ever get past the design department?? Why didn't you "professionals" just change the materials of construction to avoid the black flakes? Let me get this straight, In the last 10 years, you build a machine that is compromised by an ozonator and now you build/design a unit that challenges the mind! Is this a test for Dementia? This the worst thing since John Lennon allowed Yoko Ono into the Abbey Road sessions.