CX Quick Take: Defining data visualization and why it is important to cx leaders and management

Host Mark Slatin talks with Katie Manty of Omnicom Health Group about defining data visualization and why it is important to cx leaders and management on the latest episode of The Delighted Customers with Mark Slatin #podcast.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@JockkTHE-bl7lf]

I love how this podcast dives into the importance of customer experience and how to bridge the gap between perception and reality.

[@Dmitry-k5b]

The statistics shared about CEOs believing in superior CX versus customer agreement is eye-opening. This show is addressing important issues.

[@ОленаШерстюк-ч9и]

Looking forward to learning more about CX strategy and how it can impact customer loyalty.

[@NazarPavlov-p3v]

The topics covered in this podcast are so relevant to anyone in the customer service industry.

[@ІраФедячко]

Excited to hear Katie Manty's perspective on defining data visualization and its significance in customer satisfaction.

[@Tatiana125-l8c]

The emphasis on employee experience and engagement is refreshing. Happy to see a holistic approach to enhancing customer satisfaction.

[@Н1706]

Customer-centricity is key, and I appreciate that this podcast is focused on strategies for improving customer experience.

[@Kastalom02]

Mark Slatin is doing a great job in bringing together experts to provide practical tips for delighting customers.

[@ANNETTE1999]

I'm constantly striving to improve customer experience at my own company, so this podcast is a valuable resource for me.

[@user-mary_713]

Data visualization is such a powerful tool for CX leaders, can't wait to hear more insights in this episode!

[@user-mary_713]

Data visualization is such a powerful tool for CX leaders, can't wait to hear more insights in this episode!