Toshiba TDDP5012ES2 Dehumidifier Failure - Ice Buildup in Summer
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- Опубліковано 19 сер 2021
- Dehumidifier stopped working within a year, but it took me a month to notice it. Customer service said that it should be defrosted for 24 hours, but it just frosted up again. The only condensate that it produces is the melted ice, which leaks out the back when there's a lot of it. Multiple reviews on the Home Depot website complain of the same early failure.
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Same dehumidifier. Same failure. Same time frame. What a shame. Thanks for your video.
To disassemble, the key is to: remove the bucket, remove the two screws that hold the bottom of upper cover, slide that cover up and remove it. Remove the remainder of 9 screws and lift the complete shell off the top. The display has a ribbon connector plug. Hope this helps.
Looks like the only way to avoid this is to return them at 11 months working or not this way you will always have it under warranty.
Haha holy crap!
Same model same problems same timing...ice about 1/3 up the coils. Work absolutely fine until about a week ago.
My model TDDP7011Es2 just started doing this about a month ago. Luckily, I got 4years and 9 months of operation from it. Every other brand I had prior to this one only lasted approximately 2 years, so this one has been the most reliable.
Yep, same problem here. Mine froze after about 18 months of use. I have no idea what to do with now, I guess I'll have to buy another one. I'll never buy anything from Toshiba again. If they were smart, they'd allow people to replace the refrigerant using widely available vehicle A/C rechargers, but it's 2023 so the manufacturers love to build stuff they know will fail so we have to buy another one. I agree with other posters, this should be reported to a consumer protection agency, but I doubt they'll do anything.
You can use what's called a bullet peircing valve to tap into the refrigerant system. UA-cam recharging mini fridge. Same concept... don't throw away the unit!
@@Sam-lh7uhand what about the leak?
I have had three units in the past 6 years of various manufacturers and price ranges. They are all crap, no matter the brand. Sadly it doesn't matter where they are made either. Buy cheap and toss them when they quit. Yeah you can rip them all A part, dink around, and get it working again but your time is worth something.
@@doughughes1514 I suspect all the different brands are made in the same factory, and that most of the difference between brands and models is cosmetic.
It’s most likely the government regulations that are causing manufacturers to cut corners. I have a commercial refrigerator that “runs” on propane and it’s dead because 4oz of propane can’t handle what 2-4lbs of r12 can🤬🤬🤬 so think of the waste in manufacturing and the environmental impacts of producing so much junk🤔
Excellent time lapse video. This model is on sale but looks like it's a model to skip.
Ours lasted exactly 2 years before it stopped dehumidifying. The coil is icing half way up, due to low refrigerant from a leak. New cost was $229 from Home Depot. Original mfg warranty is 1 year. We paid for the "Home Depot Protection Plan by Allstate". A two year extended warranty cost an additional $35, resulting in three years total coverage. We'll see if the warranty is any good; they have the option to repair, replace or refund. It's a waste and an environmental disaster that dehumidifiers aren't more reliable. Or repaired.
Follow up, after attempts to resolve this online, my wife called in. They are sending us a Home Depot card covering the cost of the unit. We get to keep the old one as a paper weight. I rate Toshiba's quality as poor. I rate the Home Depot Protection Plan as fair, their online claims system doesn't work. This is a wasteful business model.
The green stuff you see is corrosion and refrigerant loss. Its dead; low refrigerant causes the coils to free, the sensor will trip (you hope) and then the cycle repeats.
Regardless of brand, they all common source the internal compressors etc. just like refrigerators. Had a compressor die on our LG fridge and the tech that replaced it said it was the same one used in all major brands! He had a spare in his truck! That says a lot!!
Was hoping for information on the cause, maybe even the fix... oh well. Okay video, not much help for me. Mine is a GE, 3 years old and icing up. Good luck folks.
I have Toshiba 50 pt also. It is just over 1 year old and has same problem of coils frosting up.
Ugh, mine just started doing the same about 14 months after purchase from Home Depot. Figured Toshiba, being a more recognizable name, would have better quality. Guess I will be purchasing an extended warranty next time. So much for being green if these things don't last more than a year and a half.
Peter, do you have a video on disassembling the unit?
Same here, 15 months...off to the scrap heap !
Did you buy another dehumidifier? Brand? Model?
Since this video isn’t much help and finding the problem I thought I’d share my leading theory and how I solve it,
Basically when water constantly flows in something and doesn’t get cleaned, it’ll experience bacterial growth and you might have a bunch of dust and hair mixed with it that will stick to the fins and tubes where the water flows, if you never washed the bottom of your bucket you’ll see what I’m talking about, there’s gonna be a bunch of mucus like slime stuck to the bottom, so since it does that inside the dehumidifier and fins, the water flow will slow and be in contact with the metal for too long and will start frosting causing the whole thing to just stop flowing
So what I’ve done to fix the issue is that every few months (of daily use in my case) I remove the filter, bucket and end cap and I put my dehumidifier in the tub, using a spray bottle or the shower head on the most powerful setting I spray the fins pointing down so water doesn’t splash everywhere inside and I usually see a bunch of sludge just falling off all the fins, you might want to use something like a straw cleaner or toothbrush to clean the insides of the tubes that drains the water and the fins, obviously I then let it sit for a while to make sure it’s dry before plugging it back and turning it on just in case water splashed on anything sensitive, although I doubt it does because it’s meant to take on water but an abundance of precautions doesn’t hurt
Usually after doing this the problem goes away for a while
Just started happening to mine. Almost 3 years. My older fridgedaire is still working after 10 years
I have same problem with Frigidaire dehumidifier, ice on coil, and what is your fix with this?
Both TCL dehumidifiers I got has this issue within 6 months!
I had the same problem. I had already read these portable dehumidifiers fail rapidly and therefore purchased the extended product protection for $30. Failed 3 months out of warranty and the protection plan got me a full refund. I figure $30 for a year of use is somewhat fair. I’f love to know what causes the failure. If its the fan relay or compressor capacitor. I’d really love to try to fix my unit rather than trash it.
Everything I see indicates coil icing is (ironically) due to low refrigerant from a leak. When this happens with your central AC, a tech can add more coolant. When it happens with a portable dehumidifier, it becomes scrap metal. Planned obsolescence, sadly.
Or make a quality product? Get what you pay for.
My unit, the compressor is on but the fan is not kicking in. If I manually power and back on, then the fan turns on. Once it goes off, process repeated...compressor but not fan. Any thoughts? Capacitor?
same symptoms with my Midea brand dehumidifier.
The control panel looks exactly like the one on my homelabs 50 pint unit. Made in China. Same as the Toshiba in this video? FWIW, mine just started doing this icing 1/3 up from the bottom of the coils. Lasted 3.5 years. Homelabs may give me a new one - tbd
I have the same problem.The dehumidifier is water iced and only cold wind blowing out when the power is on . My dehumidifier is so new ,cleaned (see the pictures) and less work hours, but It became the waste garbage after one year. l feel very upset and double the quality of Toshiba products . I watched the UA-cam and google the information. Some people have the same problem with me after operating a year.It becomes garbage only after one year warranty.
Did you buy another dehumidifier? Brand? Model?
HD Hisense looks exactly the same and has failed exactly in this way. I suppose I should feel lucky it lasted 3 whole years. I guess I’ll pull out the 1955 Hotpoint dehumidifier again even though it's heavy, bulky and a bit of an electricity hog. It still works. How efficient is it to build, ship, purchase, and throw away a dehumidifier every 2 years?
J'avais le même problème de givre. La déshumidification ne s'effectuait pas et le déshumidificateur s'arrêtait par lui-même. Alors j'ai ouvert le couvercle et passé un jet d'air entre les serpentins et refermé le tout. Il y avait quelques poussières. Il n'y avait pas de pertes de liquide de refroidissement. Ça a résolu le problème, il fonctionne comme un neuf.
Bonjour Guy. Quand tu dis que tu as ouvert le couvercle.
As tu juste enlever le filtre arrière ou tu as ouvert la machine ? Merci de ton aide
J'ai ouvert la machine pour la voir comme dans le vidéo. Pour ce faire (de mémoire car je ne veux pas le défaire de nouveau): enlève le réservoir de récupération d'eau, enlève le panneau au dessus du réservoir avec l'inscription Toshiba (2 vis), enlève le couvercle restant (2 vis dans le bas de chaque côté et 4 vis à l'intérieur dans le fond de la partie supérieure). Avec un jet d'air, envoie de l'air sur tout le mécanisme de refroidissement (serpentins). Dans mon cas, il y avait un peu de poussière et poils de chiens. Ça a réglé mon problème heureusement. Bonne chance!
Toshiba isn't the only brand with these issues, since I've experienced short life on three prior dehumidifiers in 6 years. No extreme temperature etc where its used in my well insulated cellar. Toshiba had decent reviews (until now) so I gave it a chance. The icing up on mine only occurs on the inlet pipe before the coils as if a blockage is present or is it low on refrigerant??
This is a case of where the refrigerant has leaked out or is almost completely gone out of the system. Had dehumidefier like this but branded Pelonis. Lasted about 6 months before failure. Had this exact same issue. Based on future research, this unit along with other brands (Perfect Aire, Pelonis, Homelabs) are made by Midea over in china. Midea has had some good equipment when others have failed but it seems even there equipment can’t be trusted much anymore.
I have the exact same problem with no fix. It lasted about 24 months.
Same here. Died after 1.5 summers
Same here, stopped after 2 summers. Purchased in 2020 at Home Depot.
Purchasing dehumidifiers now is really a scam. Big money for junk. Get one to two years if lucky. 2nd Toshiba unit failed after one year. This video is a waste of time, but it saved me time from taking it apart to see if the backside of coil was dirty.
Same exact unit and problem here :(
Same problem. Fortunately it occurred during month 12, so I was issued a full refund from Toshiba. It seems to me that the auto-defrost isn't working, but that's just a guess. I would love to know what can be done to fix it, if anything.
It probably is due to low refrigerant due to poor welds that slowly leak. Dehumidifiers should be serviceable appliances.
Same here!
Same model. 16ish mo. Same problem :(
Same unit same issue from Home Depot. Think I’ll buy a window AC that has dehumidifier function
How did you take it apart? I took off all the screws but it stills seems to be held together pretty well, does the front plastic cover pop off first before the back?
I have been trying to get the case off of mine. I wish he had shown how he did it.
Same model, a year and a half since I bought it. Having the same problem too. Ice build up, not collecting water. Bought from Home Depot too.
Ditto here.
Mine now ices after 18 months.
same thing, but model TDDP5013ES2
Do you have a video with instructions on how to open it. Mine has failed too and Toshiba has been zero help
Yes, I too would like a video on how to disassemble. I want to add more refrigerant.
The unit has R410A refrigerant. I have some gas I bought for my mini-split ductless AC unit.
Mine just failed with the identical icing problem after just 4 months.
Same here. Same failure.
how to dismantle it?
Just discovered mine has the same issue. Mine lasted 2 years.
Same problem, same time frame as everyone else!
Bought first one and had this failure happening after 12 months slightly over warranty, after lots of arguing I finally managed to have it returned and replaced by the store. Manufacturer didn’t do anything to help except tell me replacement parts are as expensive as buying a new one… how stupid is that. So I got my replacement dehumidifier was happy and I figured I would use it less and ensure it is always in good condition per instructions. Well now it’s been almost 12 months and it’s busted again. This model is pure crap, will never buy Toshiba again.
Same unit same issue
I bought the same exact unit about a year/year and a half ago, And mine started doing the same exact thing that everything you just described. And I paid two hundred dollars at home depot for it. I'm starting to wonder if maybe the more expensive ones Might be a little longer lasting and better. Anybody agree with that or just keep buying the cheap ones?
I am not sure there's much of a correlation between price and longevity. I've owned at least 4 of these, and my experiences were:
1. Failed with compressor not starting at beginning of second summer, just after warranty ran out 😠
2. Bought an extended 3-year warranty, failed after two summers of operation. Got a new one for free! 😄
3. Decided to risk it and go without an extended warranty. So far it's almost done with 4th summer. 😄
4. Decided to risk again and go without an extended warranty. Failed with frost accumulation before end of second season, just over a year after warranty expired.😠
Besides the cost, annoyance when it malfunctions, a third major issue is that these things are hard to throw away. I wonder if Home Depot will accept it back.
@@petermadany2779
Most places like the dump or city dump
charge you an arm and a leg just to dispose of it
after watching this, what Brand/Model do you recommend?
I found a Hisense on sale at Lowes with a 3-year warranty. They don't get great reviews, but they replace them if they fail.
@@alwynallan Model# ?
I have the same Toshiba, same length of ownership, same frosting. I put a fan behind the unit which seems to help.(TBD)
Did you find anything to fix the Toshiba?
REMOVING COVERS: I see several comments asking for disassembly help for removing the covers, and I wondered the same thing (for this exact same model). There are nine screws visible around the back and bottom-sides of the unit, but those seem superfluous. After an hour of pinched fingers and using several screwdrivers for leverage and prying, I can tell you that there are three locking tabs on each side that are molded parts of the front and back covers, and one in the center of the top, just behind the control panel.
Even once those are released, there are two blind screws under the control panel that go through both the front and back cover (one of which also goes through the interior chassis). I ended up breaking off the flanges from the back cover for these two screws, but even on close inspection I see no way to have reached them once the unit was assembled. I strongly suspect that these units were never intended for service, but instead for quick assembly, as it seems necessary to break the covers in order to remove them.
You can get to those screws by removing the filter. Then remove the two screws holding the black filter box, and slide it up and off. That will open up the area above the two screws. I have gotten that far but still don't have it off yet.
Same issue with mine...
Mine has the the same problem, it is 14 months old
Did you buy another dehumidifier? Brand? Model?
@@rondail5675 I got a replacement from home Depot because I have insurance. The second one is working good.
Same issue as everyone else. Guess I was lucky...I got 22 months out of it.
Did you buy another dehumidifier? Brand? Model?
I have the same issue on my Homelabs dehumidifier after 3 years. The internals look exactly the same as the one in the video. Goes to show these are all cheaply made in China and badged with a company logo.
Mine is leaking all over the floor. I’ve cleaned it with no luck
Bájale un poco porq es mucho así no se congela porque eso me pasó ahora y le baje la humedad un poco
It is low on charge. Had same thing. Braze in port on low side, pull a vacuum, weigh in 196 g of R410a (liquid) and you will be golden. Hardest thing is disassemble and assemble. It is a puzzle. ALWAYS BUY EXTENDED WARRANTY, these things don’t last!
pull a vacuum? and did you repaire a Brazed joint? Questions of Newb sorry.
This is ridiculous that the company designs this piece of garbage with known issues, and just hides behind the 1-year warranty.
I bought this unit because of its name recognition (throw that purchasing theory out the window).
So? What is the cause? What is the solution?
Catch the failure before your warranty expires, buy dehumidifiers with longer warranties. The government should ban the sale of products with refrigeration systems that don't last. Also know that Toshiba is another company willing to hang their brand on cheap Chinese-made crap.
@@alwynallan Thanks Peter
Did you buy another dehumidifier? Brand? Model?
I just had a Danby from Costco fail on me last week. I took the cover off and the internals are exactly the same as the Toshiba. With mine the coil that attaches to the radiator cracked.
The cause of this, as seen exactly in this video, is low refrigerant. You can tell by how the ice forms at the bottom and works it way up along the path of the tube. And that seems to be the #1 reason of these Toshiba failures. They suddenly develop refrigerant leaks.
There is no easy solution to this unless you know how to precision weld and at the same time know how to do amateur HVAC work. Professional HVAC services won't touch stuff like these because it's illegal to modify them
Me too. Sigh
Toshiba - about 13 months and it freezes. This was my fourth dehumidifier in maybe 9 years. . Toshiba, GE, fridge air, LG. = All garbage. I still have the last GE crap sitting in my basement. Now I have two dehumidifiers that don't work! GARBAGE! I've ran out of companies to buy dehumidifiers from! Do I start over now with shit fridge air?
I'm getting really tired of spending large amounts of money on shit that doesn't work. They all say UL tested as well. I worked at UL for a while long ago. They were a garbage company just like these A-holes so no surprise there. So sick of garbage companies ripping us off with their garbage products. Let's reward these bastards with another historical tax cut -- Sick!
Even MEACO Dihumidifier do exactly that.
Go buy a new one and return the old one
See this video: ua-cam.com/video/yzqsD3K64MU/v-deo.html Apparently the Chinese made coils are very leak prone, and will ice up as soon as the refrigerant is gone. Customer support has to know this, and just gives the run-around to to get you off their back. EPA watching? CPSC?
Mine started freezing up one month after the warranty ran out.
Same problem!! I had it only 13 months!! So bad!! Don't buy the item!!
they are all crap. I have been in this place for 15 years and been through at least 7 of them. All different brands.....3 or 4 months of use in the summer time and thats it. They are garbage. Budget for it and just keep throwing the old ones at the end of the driveway for the scrappers. I havent come up with a better solution.
How do you people get it frozen? If your house is in normal temperature, ice can’t occur? If you leave them in a frozen room, then it’s not the machine but you’re at fault.
The coils are at freezing temperatures to get water to condense on it. Maybe understand HOW the machine works, before blaming the users.
Crap Dehumidifier, same problems same time line. Toshiba you suck ~!!!!!!!!!!!