Accurately inaccurate. They forgot the bit about getting a bill out of the blue 6 to 12 months later because one of the contractors they use did not process their billing in a timely manner.
Also forgot that the bus/dishwashers don't take American Express so you have to pay double and no reward points. Should have had at least 20 items they DIDN'T order show up just to make sure they aren't too hungry, act as if they are complimentary, then charge for not only each dish, but the wings and fries are charged separately. Could have said the chef would like to see them back in 6 months, does Monday the 8th work for you? and have them referred to a ice cream parlor for desert and give them a grocery list for them to buy on the way home.
@@JeantheSecond the billing was right but I’ve literally never had a doctor have to schedule something more than maybe a month in advance and that was a specialist. I’ve been to many different types (dental, vision, general, ER, obgyn, etc) I also have never heard of calling the day before to get your appointment time? A lot of the other stuff seems to be severely exaggerated as well, usually I only wait maybe 10 minutes to see Doctors. The billing seemed most accurate tho.
@@beccastephenson4244 Scheduling depends on location, specialty, etc. I have had to schedule appointments several months out, while my health was deteriorating. What’s really fun is when no one in your area will take new patients. Calling for an appointment time the day before is more of a thing that happens with surgeries, I believe. I’ve heard of that happening, but, for my endless health problems, I’ve never had any surgeries. I have also waited for 2 hours for my appointment. One time I left after 2 hours and the doctor wasn’t ready for me yet.
Only thing missing is "unfortunately, your insurance denied the prior authorization for your meal so we won't be able to serve you" and "you haven't met your restaurant deductible with us this year so you're meal is 100% out of pocket :) "
@@steamnamebbderinvade__ I mean as far as I know most insurance policies are a bunch of smoke and mirrors as far as what they do and don't cover and I didn't have to state that I'm healthy before getting insurance, luckily it's not like getting insurance for a pet. The denials of services covered are just a common thing where they weasel out of covering different things they claimed they did on technicalities
Just glad I live in Britain. Our NHS is far from perfect but we don't have to put up with the mess of payment and whether your insurance will cover you.
EXCEPT neither of those potential scenarios need necessarily have fit in with the actual rest of the material of- never mind the intended context of this particular sketch OR even more to the point need have been such an extreme as in all-or-nothing situation even if that would readily fit in there fyi js.
I let my patients know when we're understaffed and that I'll be running behind on certain tasks XD I'm not taking the blame for my hospitals poor staffing, sorry not sorry.
@@missy217 But then want to judge us based on HCAPS scores and patient satisfaction. When our nurse manager went around to ask about how the patients liked their nurses and interview them about their care. The patients told them that us nurses were not answering call lights quickly bc we're working short staffed. Lol nurse manager sent an email telling us to stop informing patients about lack of staff because it makes them feel they're not receiving adequate care. The most backhanded crap I've ever seen. No matter what, it's the nurse's fault.
I always tell my patients how many I have and also that we are short staffed and if they want to complain I Give then the administrators number and make sure they know it’s not nurses fault we are short I even tell them she has been notified and doesn’t care! Needless to say I’m not a favorite of the managers but I refuse to be fussed at when it’s not my fault and I’ve asked for more help.
Healthcare should have never been painted as a service industry. We don't exist to serve customers, we exist to save lives. People treating hospitals like hotels and restaurants is a big reason why healthcare outcomes suck nowadays, management cares more about patient satisfaction than whether they came out healthier than they came in.
@@themaggattack oh I play Customer Service just fine. I just hate it. My job would be easier if I could concentrate on the "healthcare" part more and the "refreshments and narcotics" side less.
The reason is because there are patients that will say no to those questions and then all of a sudden they will say wait Im allergic to shellfish. Its a huge safety issue
We ask patients the same things repeatedly because we get told different things. The patient will tell the nurse one thing, the NP/PA a different thing, and the attending a third thing. It happens all. The. Time.
@@kimberlyekrem1515 True. Patient tends to tell different things for the exact same question. So asking the same question multiple times by different people is actually necessary
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
Don't forget being charged $8 a pop for being allowed to have utensils to dine with. The joke here is that you get charged $8 at most hospitals per pill of over-the-counter meds. I got charged $800 for two bags of saline when I had food poisoning. The morphine was cheaper. The doctor was cheaper. The specialist was cheaper. The room was cheaper. The SALTY WATER was $800.
@@nursemildred6976 I made a stink and they comped the whole bill. No one could look me in the eye and explain it to me, so they decided I qualified for financial relief and just let it go.
One of them thought that shellfish was just oysters because those have a shell, the other one thought peanut oil is just a flavour without actual peanuts. They are both now in anaphylaxis and looking at you puzzled
If you don't work in healthcare you wouldn't understand what goes into taking care of patients and prioritizing the most critical patients first and the questions we ask to keep you safe.
I have no problem being asked in a hospital if I am allergic to something. Given a choice between being annoyed by a repetitive question, or suffering an allergic reaction which could be deadly, I would much rather be annoyed.
@@lovelycam8631 Oh I do definitely agree that culture and society play a role. But we can't claim that all those things are medically necessary when clearly they aren't. And of course, I wouldn't mind extra checks and precautions if it didn't contribute to the prices being so absurdly high.
They forgot... Diner: "I'm really hungry, I'd like to order an appetizer, entree, and dessert." Waiter: "Let's start with an appetizer and see if you're still hungry after that." Diner: I'll definitely still be hungry, I haven't eaten since yesterday." Waiter; I'll check with the cook and see if we can get you more food *checks* I'm sorry sir but you'll need to eat just the appetizer first. If you order too much food they'll waste money cooking it when it wasn't needed. Diner: *eats appetizer* Waiter I'm still hungry, can I get that entree now? Waiter: yes sir, but you'll have to wait a while as many diners have come in since you got here and the cook is making their food now, so it will be a while before we can get your order in. Repeat with Dessert until diner dies of hunger......
The video omits the background music while the couple waits; something monotonous, repetitive, and with a simple rhythm, periodically populated with a synthesized voice giving encouragement: "Thank you for choosing IHC for your health care and or dining needs. Although we would like to take all orders simultaneously...
They forgot the part where the food they want isn't covered, so they have to settle with an appetizer that doesn't fill them up. Med isn't covered so the pt must settle for a lesser/cheaper med that doesn't quite fill the need of the pt.
Healthcare in U.S.A. is expensive as hell. Medicare, supplement insurance, dental insurance and drug insurance, then you have to pay your medical bills. That doesn't include cancer insurance by the way. By the time you are done, you pray you have enough money to pay rent, utility bills and food. Then you have to go through the insanity of how they do the billing.
Nope. You just get the services you need, and they bill you. If you come in for something (such as an emergency) they'll treat it, without bringing up price, because it's the service that you're entitled to. You came there to be treated. But if it's a treatment you're chosing (non-emergency surgery, or a specific medicine) then they'll discuss price differences between the options.
In the U.S. with insurance, you have what's called In-Network and Out-Of-Network providers. In-Network is usually paid for by insurance up to 90% of the cost. Out-Of-Network may be partially paid or not paid at all. You can end up in a hospital for emergency treatment and only some of the staff is considered In-Network. A friend of mine was pregnant and called the hospital to make sure it was In-Network and was assured everything was fine. She found out that her doctor was covered but the anesthesiologist was not (she had a C-section) so that was at least an extra $5,000 out of pocket just for that. I think she had some other Out-Of-Network costs on top of that.
I'm surprised they weren't asked to fill out forms before coming in where they wrote all the other foods theyve eaten in the past so the chef can know what they'll want to order 😂
There's nothing better than opening a letter to see some huge number on the bottom, only to find that text that says "this is not a bill" oh happy days
In lithuania, you dont get charged for ambulance, you dont get charget for room, and you get charged for food if you want something more than a simple meal. Doctor apointments about illness dont get linger than a month, doctor apointments for ducumential or financial reasons(such as one to determine your ability to work, so you would get extra compensation for old people) dont take longer than 2 months, insurance most often is mostly covered by the nation budget, if youre insured, you pay luke 5 percent of the actual costs of treatment. Last year I went to US, for a birthay holiday, dislicated my shoulder, and my bank account was slashed in half.
They forgot when you get mail months later telling you to pay collections and you have no idea why the clinic didn't just contact you directly or let you know the many times you've been there to pay something rather than going straight to collections.
The only thing baffling here is your comment. Its almost like you misunderstood the video and have no idea what your talking about. What in the world does "over capitalized" mean? And why would that or focusing on businesses be a problem?; Assuming you think they are.
@@Jimraynor45 because a Health industry Should not be viewed as a business. Like they said; it’s to save lives and that should be available to everyone regardless of whether they can afford it or not
Kian Elliott Healthcare is available to everyone in the U.S. If you walk into the E.R., you cannot be turned away because you can’t pay or don’t have insurance; it’s against the law. And treating healthcare like a business could actually improve the situation because then healthcare facilities would be forced to lower prices in order to compete with each other. It could also help drive innovation and discovery, because they would be trying to produce better and more efficient means of helping people in order to drive down costs. So long as the standards of care remain in place, it could be beneficial to everyone.
@@Jimraynor45 yes because treating life saving surgeries people need like it was the same as buying a car is unacceptable and condemns people to go in debt, if not death
After having dealt with Intermountain Healthcare, this is exactly what it is like. They don't care about the patient, they don't care how long you wait, all they want is your money and provide as little of service as possible. This is one healthcare system that I hope will fail because of their lack of empathy, care and understanding. They make the patient feel like they are unimportant, that only their top rankings and prestige matter!
This was GREAT!!!! Spot on for Hospitals too. (Especially after they give you pain meds or such) Like anyone walks in with $20,000.00 to $50,000.00 based on your issue or history. Too much this is BUSINESS not care/caring, also non empathetic towards your needs/pain/or anything about YOU!
@@patricew.4010 bro I mean it's best that they don't know because if you actually have to deal with insurance companies it's a pain. I was saying that's it's best that they don't have to deal with it so that them being confused is the best for them.
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
They nailed being asked the same question 5 times by 5 people but it’s usually a series of questions. You start to wonder are these people even talking to each other or reading my chart!
Hospitals are not restaurants, nor 5 star hotels. Its a hospital, healthcare professionals must prioritize, work fast and make quick life/death decisions for your family members. Again, hospitals should not be compared to a service you expect from a 5 star restaurant. Theres this culture population attempting to turn a profession into a luxurious to self satisfy. Think people. Think.
Only grumble I have with the healthcare system falls more into the psychiatrist domain. Waiting an hour & a half to see someone for a 15 minute checkup to be billed $300 is pretty cruel. Especially when if you are a few minutes late, they cancel the appointment but if you walk out because something else came up during that hour+ timeframe of sitting, you are still billed despite no treatment. Being forced into this every three months only adds fuel to feeling like a person is being scammed. Then the psychiatrist has the gall to give me unwanted advice on Time Management when she clearly can't schedule appointments worth a damn.
@@Sara3346 guarantee you this was made by administrators who do nothing for patient safety and do not work the floor. I wouldn't trust that these guys know what patient care is like because this was not produced by a doctor, nurse, therapist, or any other healthcare professional. This was produced by the big corporation looking to make money off of you and I
It’s not that people expect to turn hospitals into 5-stars restaurants or hotels, it’s showing your nurses and doctors how would you feel if you had this experience in other industry’s, like getting your car fixed…
The medical industry touts "patient-centered care" hoping to keep patients at bay while totally keeping doctor-centered structures in place like always. When you make an appointment, they give you a time and as an afterthought they will tell you to arrive early. MY appointment should be when you want me to be there, not when you want the doctor to be there which they rarely are anyway.
The usa should make medice and only medice receive student loan forgivenes for medicine and only medice amd for new student a cover of some of the cost, not a loan an once there are more doctors than sick people the cost goes way down.
@@marlonyo The American Medical Association in relationship with medical schools long ago arranged for the schools to only accept minimal numbers of medical students so as to not have so many doctors that they would have to compete with one another for patients. This is at the root of why there are not enough doctors. They want the power to demand top dollar for their necessary services without having to please patients. There is some good reasoning behind this; we don't want doctors to be doing advertising, marketing, business management, human resources, etc. We want doctors to be doing nothing but doctoring. It's a far different world today. Things need to change.
When they entered they should have started in one room waited an hour to be taken into a smaller room waited another hour then finally taken into the procedure room.
2 diners got different service & different meals because they had different insurance providers. Had to pay more, they ordered from an "out of network chef"
I particularly love this, because I JUST got a bill from a doctor whom I've NEVER met ($150), because he answered a question that my primary care provider asked him (I charged for the PCP visit, too, of course). I guess this would be like the chef tacking on another charge if he answered a question that I asked of the server.
Actually it would be like the chef calling another chef at a different resturant (maybe a little specialty place) on how prepare a particular food or confirm they are preparing it correctly
As a nurse, this is accurate. Some of it is necessary, some of it to circumstance (why you’re there) &other stuff because money rules all. Capitalism has no place in healthcare. I wish I could say hospital corporations aren’t tied to the Almighty Dollar, but they are.
These days you need mention the never-ending talk about covid. GI distress? Covid. Depression? Covid. Muscle pain? Covid. Bleeding profusely? Covid. And payment required at time of service for basically anything besides emergency services.
For those of you who don't have insurance always call the billing office and tell them. We always get discounts! I had an ambulance ride for 2000, we have no insurance and they discounted it to 500. My cuz with insurance paid 1000!
Since I was weaned off family care then left to get my own health insurance 15 years ago all that came to mind was Ralph Wiggum laughing and saying "I'm in danger."
Need to send this to the hospital not the insurance company. If you go to an ER they ask you the most ridiculous questions! "When was the first day of the last time you drank bottled water in a rain forest?"
The billing and non disclosure of cost up front is so spot on. Gowns were off though. You can't leave clothes or even underwear on for your comfort. We have to operate on your toe after all. Can't have underwear on.
This is also the same healthcare system that will charge you if you are 5 mins late to an appointment, but will also charge you if you want to leave after waiting for an hour.
The way they ask the same questions over and over again is right on except in the case of a hospital that has your records but never seems to know what prescriptions your on.
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
when they asked what they wanted (what they are there for) the chef should have said he was not sure about that so will just give them one thing to try after another will something worked for them. lots of test because health care doesn't really know just makes best guess when you go to get checked for something
they missed the bit where poor people and old people had the government footing their bill, so that's why they got greedy and started charging so much.... also completely missed the mark where insurance providers negotiated lower bills, and paid a percentage of that, leaving the rest to them- and their high monthly insurance premium coverage.
You forgot to add the version of the entitled people who want everything for free and everyone else pay for them . Let’s also not forget to be the most difficult customers, while the people who are responsible have to wait longer so the md has to deal with them.
Problem is hospital says the price is 15,000 insurance says no too much should only cost 8,000 and thats all we will pay u , but the hospital wants the difference so they bill the rest to the patient, and if u have a no cure illness should be automatically free
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
Actually a friend of mine who works in the restaurant industry (if it's a real industry) once told me that most of the restaurants, including the high-end ones, are not making money off of the food, instead, they make money off of the liquor. That's why, when you sit down at a restaurant table, the first thing your server asks you would usually be, "can I start you with something to drink?" While you finish your glass, they will immediately come over and ask, "another one?" That's probably also the reason why you'll wait a long period of time for your food after ordering, especially at a high-end restaurant, because the longer you're waiting for your food, the more drinks you're likely to consume, thus, more money for the restaurant.
They missed out the part where the couple had to sell their house and file for bankruptcy in order to pay the bill. Then had to travel to Canada to smuggle drugs across the border so that they can get affordable medication.
‘It’s your privilege to dine with us” loll
Accurately inaccurate.
They forgot the bit about getting a bill out of the blue 6 to 12 months later because one of the contractors they use did not process their billing in a timely manner.
Got a bill for a ER visit FIV YEARS LATER
Also forgot that the bus/dishwashers don't take American Express so you have to pay double and no reward points.
Should have had at least 20 items they DIDN'T order show up just to make sure they aren't too hungry, act as if they are complimentary, then charge for not only each dish, but the wings and fries are charged separately.
Could have said the chef would like to see them back in 6 months, does Monday the 8th work for you? and have them referred to a ice cream parlor for desert and give them a grocery list for them to buy on the way home.
Or being the same bill again after you paid it
@@mjolnir3309 I love your comment 💜💖💜
Try two years later, and the bill has a bunch of things the doctor didn't say he was ordering and they bill you multiple times for multiple things.
Deep confusion from anyone who isn't American.
South Africans totally get this
I’m American and I’m confused. What kind of terrible doctors did y’all go to?
@@beccastephenson4244 What doctors do you go to? Cause I’m American and this on point.
@@JeantheSecond the billing was right but I’ve literally never had a doctor have to schedule something more than maybe a month in advance and that was a specialist. I’ve been to many different types (dental, vision, general, ER, obgyn, etc) I also have never heard of calling the day before to get your appointment time? A lot of the other stuff seems to be severely exaggerated as well, usually I only wait maybe 10 minutes to see Doctors. The billing seemed most accurate tho.
@@beccastephenson4244 Scheduling depends on location, specialty, etc. I have had to schedule appointments several months out, while my health was deteriorating. What’s really fun is when no one in your area will take new patients. Calling for an appointment time the day before is more of a thing that happens with surgeries, I believe. I’ve heard of that happening, but, for my endless health problems, I’ve never had any surgeries. I have also waited for 2 hours for my appointment. One time I left after 2 hours and the doctor wasn’t ready for me yet.
They should have a bunch of extra stuff at the table that will be thrown out and billed for regardless of if the customer used it or not
Yes!!! Like 7 forks still in their packaging, and a stack of napkins!
Chew out the servers for not scanning salt packets while you're at it! lmao
Only thing missing is "unfortunately, your insurance denied the prior authorization for your meal so we won't be able to serve you" and "you haven't met your restaurant deductible with us this year so you're meal is 100% out of pocket :) "
Is this the trick they use to get around the ban of denying people due to preexisting conditions?
@@steamnamebbderinvade__ I mean as far as I know most insurance policies are a bunch of smoke and mirrors as far as what they do and don't cover and I didn't have to state that I'm healthy before getting insurance, luckily it's not like getting insurance for a pet. The denials of services covered are just a common thing where they weasel out of covering different things they claimed they did on technicalities
Just glad I live in Britain. Our NHS is far from perfect but we don't have to put up with the mess of payment and whether your insurance will cover you.
EXCEPT neither of those potential scenarios need necessarily have fit in with the actual rest of the material of- never mind the intended context of this particular sketch OR even more to the point need have been such an extreme as in all-or-nothing situation even if that would readily fit in there fyi js.
Then, 4 months later, they suddenly received a few more bills in the mail demanding payment immediately to avoid collections.
and they're turned in 2 weeks later ....
Kudos to a health care company making a parody about healthcare. Very accurate.
I despise the country where it's accurate...
"This is not a bill" LMAO I've seen that one before!
When I was 18 a hospital sent me several bills for $0.00. I was getting them for months.
@@mswen1983 You should have paid the bills on time, then they wouldn’t have continued sending them 😂😂😂
@@abcd123906 Should have sent them checks for $0.00 🤣🤣
@@mswen1983 LMAO yeah, exactly 😂
I got "This is not a bill," for $16,000 one time and nearly fainted.
I let my patients know when we're understaffed and that I'll be running behind on certain tasks XD
I'm not taking the blame for my hospitals poor staffing, sorry not sorry.
If you try to be honest while simultaneously not taking the blame, as an auxiliary staff they will chew you out, and spit you on the curb. 😑
They actually never want us to tell patients that lol
@@missy217 But then want to judge us based on HCAPS scores and patient satisfaction. When our nurse manager went around to ask about how the patients liked their nurses and interview them about their care. The patients told them that us nurses were not answering call lights quickly bc we're working short staffed. Lol nurse manager sent an email telling us to stop informing patients about lack of staff because it makes them feel they're not receiving adequate care. The most backhanded crap I've ever seen. No matter what, it's the nurse's fault.
I always tell my patients how many I have and also that we are short staffed and if they want to complain I Give then the administrators number and make sure they know it’s not nurses fault we are short I even tell them she has been notified and doesn’t care! Needless to say I’m not a favorite of the managers but I refuse to be fussed at when it’s not my fault and I’ve asked for more help.
My favorites are at the Medicaid patients. They don’t pay for anything but still treat you like crap
Healthcare should have never been painted as a service industry. We don't exist to serve customers, we exist to save lives. People treating hospitals like hotels and restaurants is a big reason why healthcare outcomes suck nowadays, management cares more about patient satisfaction than whether they came out healthier than they came in.
Preach!
Yup!
Something tells me you don't have the best bedside manner.
@@themaggattack oh I play Customer Service just fine. I just hate it. My job would be easier if I could concentrate on the "healthcare" part more and the "refreshments and narcotics" side less.
@@themaggattack something tells me you are a nightmare patient.
And the customer satisfaction survey at the end: spot on!
I love the fact that they asked the same question 3 times.
The reason is because there are patients that will say no to those questions and then all of a sudden they will say wait Im allergic to shellfish. Its a huge safety issue
Or you fill out a form asking those questions, and they ask you the questions again ... while holding the form in their hands.
We ask patients the same things repeatedly because we get told different things. The patient will tell the nurse one thing, the NP/PA a different thing, and the attending a third thing. It happens all. The. Time.
@@kimberlyekrem1515 True. Patient tends to tell different things for the exact same question. So asking the same question multiple times by different people is actually necessary
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
I was waiting for them to get peanuts after saying they allergic
Spot on, I hate the "wait until the night before and we'll let you know when to get here "!
What??
Is that an actual thing in some places?
@@mike140298
Yes
@@mike140298 every time someone has a procedure/operation here.
@@jacquielousbookqueue That's insane...
This gave me anxiety how accurate this is
Really??? That is some dystopian shit...
One of the many reasons I do not like hospitals and doctor offices...
Don't forget being charged $8 a pop for being allowed to have utensils to dine with. The joke here is that you get charged $8 at most hospitals per pill of over-the-counter meds. I got charged $800 for two bags of saline when I had food poisoning. The morphine was cheaper. The doctor was cheaper. The specialist was cheaper. The room was cheaper. The SALTY WATER was $800.
that's just crazy. but the insurance did cover it right?
@@nursemildred6976 I made a stink and they comped the whole bill. No one could look me in the eye and explain it to me, so they decided I qualified for financial relief and just let it go.
If I know anything about patients,
They both were definitely allergic to both peanuts and shellfish, but didn't think it's important to tell
😳...You are so right thou! 🤭
One of them thought that shellfish was just oysters because those have a shell, the other one thought peanut oil is just a flavour without actual peanuts. They are both now in anaphylaxis and looking at you puzzled
🤣🤣🤣
If you don't work in healthcare you wouldn't understand what goes into taking care of patients and prioritizing the most critical patients first and the questions we ask to keep you safe.
I've been through healthcare services many times in other (advanced) countries. It's not like that. So it can't possibly be *necessary*.
I have no problem being asked in a hospital if I am allergic to something. Given a choice between being annoyed by a repetitive question, or suffering an allergic reaction which could be deadly, I would much rather be annoyed.
@@Rachel-rs7jn I think it's more culture/society based and things are different here in the states than other places...
@@lovelycam8631 Oh I do definitely agree that culture and society play a role. But we can't claim that all those things are medically necessary when clearly they aren't. And of course, I wouldn't mind extra checks and precautions if it didn't contribute to the prices being so absurdly high.
@@Rachel-rs7jn bs u have
They forgot...
Diner: "I'm really hungry, I'd like to order an appetizer, entree, and dessert."
Waiter: "Let's start with an appetizer and see if you're still hungry after that."
Diner: I'll definitely still be hungry, I haven't eaten since yesterday."
Waiter; I'll check with the cook and see if we can get you more food *checks* I'm sorry sir but you'll need to eat just the appetizer first. If you order too much food they'll waste money cooking it when it wasn't needed.
Diner: *eats appetizer* Waiter I'm still hungry, can I get that entree now?
Waiter: yes sir, but you'll have to wait a while as many diners have come in since you got here and the cook is making their food now, so it will be a while before we can get your order in.
Repeat with Dessert until diner dies of hunger......
The video omits the background music while the couple waits; something monotonous, repetitive, and with a simple rhythm, periodically populated with a synthesized voice giving encouragement: "Thank you for choosing IHC for your health care and or dining needs. Although we would like to take all orders simultaneously...
Btitain's NHS may have its problems but with every fibre of my being, I'm grateful for it.
So jealous.
The old meat thermometer in the wine glass trick.
They forgot the part where the food they want isn't covered, so they have to settle with an appetizer that doesn't fill them up.
Med isn't covered so the pt must settle for a lesser/cheaper med that doesn't quite fill the need of the pt.
Healthcare in U.S.A. is expensive as hell. Medicare, supplement insurance, dental insurance and drug insurance, then you have to pay your medical bills. That doesn't include cancer insurance by the way. By the time you are done, you pray you have enough money to pay rent, utility bills and food. Then you have to go through the insanity of how they do the billing.
Honestly this would have been funnier if the couple weren’t acting like it was some fun and quirky atmosphere.
Wait, in the places that there isn't free healthcare you do not even get told the price before receiving the cares????
Nope. You just get the services you need, and they bill you. If you come in for something (such as an emergency) they'll treat it, without bringing up price, because it's the service that you're entitled to. You came there to be treated. But if it's a treatment you're chosing (non-emergency surgery, or a specific medicine) then they'll discuss price differences between the options.
Good old EMTALA, can't tell people how much things cost, they might leave without receiving life saving care. Good intentions, bad execution.
Not even an estimate. You’ll find out months later
In the U.S. with insurance, you have what's called In-Network and Out-Of-Network providers. In-Network is usually paid for by insurance up to 90% of the cost. Out-Of-Network may be partially paid or not paid at all. You can end up in a hospital for emergency treatment and only some of the staff is considered In-Network. A friend of mine was pregnant and called the hospital to make sure it was In-Network and was assured everything was fine. She found out that her doctor was covered but the anesthesiologist was not (she had a C-section) so that was at least an extra $5,000 out of pocket just for that. I think she had some other Out-Of-Network costs on top of that.
Yeah, it's a real problem.
This is actually hilarious and painfully accurate
I'm surprised they weren't asked to fill out forms before coming in where they wrote all the other foods theyve eaten in the past so the chef can know what they'll want to order 😂
That would’ve been funny too 😂
There's nothing better than opening a letter to see some huge number on the bottom, only to find that text that says "this is not a bill" oh happy days
In lithuania, you dont get charged for ambulance, you dont get charget for room, and you get charged for food if you want something more than a simple meal. Doctor apointments about illness dont get linger than a month, doctor apointments for ducumential or financial reasons(such as one to determine your ability to work, so you would get extra compensation for old people) dont take longer than 2 months, insurance most often is mostly covered by the nation budget, if youre insured, you pay luke 5 percent of the actual costs of treatment.
Last year I went to US, for a birthay holiday, dislicated my shoulder, and my bank account was slashed in half.
They forgot when you get mail months later telling you to pay collections and you have no idea why the clinic didn't just contact you directly or let you know the many times you've been there to pay something rather than going straight to collections.
Considering how over capitalized and focused on businesses everything in the US is I'm baffled public schools even exist there
The only thing baffling here is your comment. Its almost like you misunderstood the video and have no idea what your talking about.
What in the world does "over capitalized" mean? And why would that or focusing on businesses be a problem?; Assuming you think they are.
@@Jimraynor45 because a Health industry Should not be viewed as a business. Like they said; it’s to save lives and that should be available to everyone regardless of whether they can afford it or not
Kian Elliott Healthcare is available to everyone in the U.S. If you walk into the E.R., you cannot be turned away because you can’t pay or don’t have insurance; it’s against the law. And treating healthcare like a business could actually improve the situation because then healthcare facilities would be forced to lower prices in order to compete with each other. It could also help drive innovation and discovery, because they would be trying to produce better and more efficient means of helping people in order to drive down costs. So long as the standards of care remain in place, it could be beneficial to everyone.
@@Jimraynor45 yes because treating life saving surgeries people need like it was the same as buying a car is unacceptable and condemns people to go in debt, if not death
@@ElfPrincessOfLight the rest of the world doesn't have these problems at all and most have universal healthcare
After having dealt with Intermountain Healthcare, this is exactly what it is like. They don't care about the patient, they don't care how long you wait, all they want is your money and provide as little of service as possible. This is one healthcare system that I hope will fail because of their lack of empathy, care and understanding. They make the patient feel like they are unimportant, that only their top rankings and prestige matter!
THEY SHOULD HAVE SHOWN THE INVOICES.
SEA BASS:
6 oz. Serving, $230.
Prep fee:. $80
TOTAL: $310
FILLET MINION: $372
Prep fee: $157
TOTAL: $529
Menue viewing: $20
Dish usage:. $24
Fork & knife usage: $39
Restaurant admittance: $102
Lobby attendant: $87
Seating fee: $44
Dish cleaning fee:. $231
Billing fee: $123
TOTAL DUE: $1487
When satire is too honest.
I love this video. We need to be more customer focused
This was GREAT!!!! Spot on for Hospitals too. (Especially after they give you pain meds or such) Like anyone walks in with $20,000.00 to $50,000.00 based on your issue or history. Too much this is BUSINESS not care/caring, also non empathetic towards your needs/pain/or anything about YOU!
Amazing and wonderful information regarding healthcare. Great work.
This is why I don’t go to the hospital even when I’m sick. I hate our healthcare system. When will America change. :-(
When it stops being profitable.
As a European - I was very much confused the entire time
Stay confused, it's the best for you.
Yes! I promise you’re better off that way indeed.
You sound stupid, you also make yourself seem incapable of being empatetic.
@@patricew.4010 bro I mean it's best that they don't know because if you actually have to deal with insurance companies it's a pain. I was saying that's it's best that they don't have to deal with it so that them being confused is the best for them.
Also doctors aren't there to serve you in sense that you should expect a luxury experience anyways, it's a basic health necessity 💁
Love it, especially how they ask the same questions by every person on the team.
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
They nailed being asked the same question 5 times by 5 people but it’s usually a series of questions. You start to wonder are these people even talking to each other or reading my chart!
"Oh perfect" with a nice smile!
reminds of the good-hearted nurses who almost persuade us to believe that we have a good experience
Look, the people at the bottom are doing their best with a broken system.
This is SO unrealistic. They weren’t told they had to pay anywhere from $25 to $500 just to be sat at their table before they even ordered anything.
"Well they were much hungrier than you" I spit out my coffee on that one. Hahaha!
Hospitals are not restaurants, nor 5 star hotels. Its a hospital, healthcare professionals must prioritize, work fast and make quick life/death decisions for your family members. Again, hospitals should not be compared to a service you expect from a 5 star restaurant. Theres this culture population attempting to turn a profession into a luxurious to self satisfy. Think people. Think.
Only grumble I have with the healthcare system falls more into the psychiatrist domain. Waiting an hour & a half to see someone for a 15 minute checkup to be billed $300 is pretty cruel. Especially when if you are a few minutes late, they cancel the appointment but if you walk out because something else came up during that hour+ timeframe of sitting, you are still billed despite no treatment.
Being forced into this every three months only adds fuel to feeling like a person is being scammed.
Then the psychiatrist has the gall to give me unwanted advice on Time Management when she clearly can't schedule appointments worth a damn.
Pretty sure the video was made by those in the medical industry though, why do you think you know more than them on this?
@@Sara3346 guarantee you this was made by administrators who do nothing for patient safety and do not work the floor. I wouldn't trust that these guys know what patient care is like because this was not produced by a doctor, nurse, therapist, or any other healthcare professional. This was produced by the big corporation looking to make money off of you and I
@@Sara3346 It was made by a Corp, not people in patient care.
It’s not that people expect to turn hospitals into 5-stars restaurants or hotels, it’s showing your nurses and doctors how would you feel if you had this experience in other industry’s, like getting your car fixed…
Hilarious and well put with a strong message. Hospitals need to make healthcare services customer focused and easy for patients.
Actually, Medicare for All is what we need.
Vote for Bernie in 2020 and we'll reform healthcare!
The medical industry touts "patient-centered care" hoping to keep patients at bay while totally keeping doctor-centered structures in place like always. When you make an appointment, they give you a time and as an afterthought they will tell you to arrive early. MY appointment should be when you want me to be there, not when you want the doctor to be there which they rarely are anyway.
The usa should make medice and only medice receive student loan forgivenes for medicine and only medice amd for new student a cover of some of the cost, not a loan an once there are more doctors than sick people the cost goes way down.
@@marlonyo The American Medical Association in relationship with medical schools long ago arranged for the schools to only accept minimal numbers of medical students so as to not have so many doctors that they would have to compete with one another for patients. This is at the root of why there are not enough doctors. They want the power to demand top dollar for their necessary services without having to please patients. There is some good reasoning behind this; we don't want doctors to be doing advertising, marketing, business management, human resources, etc. We want doctors to be doing nothing but doctoring. It's a far different world today. Things need to change.
They have to charge you like $500 to wait by the bar/hall (ER room)
When they entered they should have started in one room waited an hour to be taken into a smaller room waited another hour then finally taken into the procedure room.
They needed to sign a waiver of liability before being seated.
A lot of expensive restaurants are actually like this
I'm allergic to bills with big 000's
2 diners got different service & different meals because they had different insurance providers.
Had to pay more, they ordered from an "out of network chef"
I particularly love this, because I JUST got a bill from a doctor whom I've NEVER met ($150), because he answered a question that my primary care provider asked him (I charged for the PCP visit, too, of course). I guess this would be like the chef tacking on another charge if he answered a question that I asked of the server.
Actually it would be like the chef calling another chef at a different resturant (maybe a little specialty place) on how prepare a particular food or confirm they are preparing it correctly
I was so surprised how much I can relate to this 💀 doctors fr be taking they time to get to you
So happy most of the industrialized world doesn't have US health care system.
🤣🤣🤣🤣 u must not have been to many countries
The rest of the world gets high taxes. I'd rather have higher healthcare
As a nurse, this is accurate. Some of it is necessary, some of it to circumstance (why you’re there) &other stuff because money rules all. Capitalism has no place in healthcare. I wish I could say hospital corporations aren’t tied to the Almighty Dollar, but they are.
I like how it is a French restaurant because I think that at least some of them are actually taking advice from the healthcare industry….
These days you need mention the never-ending talk about covid. GI distress? Covid. Depression? Covid. Muscle pain? Covid. Bleeding profusely? Covid. And payment required at time of service for basically anything besides emergency services.
You forgot the part where the waiter-student also asks you what you wanna eat and then the intern-waiter asks you the same questions.
For those of you who don't have insurance always call the billing office and tell them. We always get discounts! I had an ambulance ride for 2000, we have no insurance and they discounted it to 500. My cuz with insurance paid 1000!
Since I was weaned off family care then left to get my own health insurance 15 years ago all that came to mind was Ralph Wiggum laughing and saying "I'm in danger."
And they wonder why patients are so angry at the health care industry
I love this video :) Thanks!
Need to send this to the hospital not the insurance company. If you go to an ER they ask you the most ridiculous questions! "When was the first day of the last time you drank bottled water in a rain forest?"
Healthcare in the US brought to you by used car salesmen.
The billing and non disclosure of cost up front is so spot on. Gowns were off though. You can't leave clothes or even underwear on for your comfort. We have to operate on your toe after all. Can't have underwear on.
At my hospital, if you don't have a patient advocate, GOOD LUCK!
This is also the same healthcare system that will charge you if you are 5 mins late to an appointment, but will also charge you if you want to leave after waiting for an hour.
Some of this made sense, some just gave off the impression of not understanding the full picture
3:15 has me about to pass out laughing
LOL....Absolutely Brilliant!!!!
The way they ask the same questions over and over again is right on except in the case of a hospital that has your records but never seems to know what prescriptions your on.
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
What about the part where the customer gets the food for free but still treats the staff like crap? Medicaid anyone?
when they asked what they wanted (what they are there for) the chef should have said he was not sure about that so will just give them one thing to try after another will something worked for them.
lots of test because health care doesn't really know just makes best guess when you go to get checked for something
Idk why but the girl in this skit drove me nuts!
I just found out it cost me $2,000 just to walk in to a emergency center. Then another 2,000 to actually be seen by a doctor! This is Crazy!
I’ve worked in a hospital, this is spot on!!!
they missed the bit where poor people and old people had the government footing their bill, so that's why they got greedy and started charging so much....
also completely missed the mark where insurance providers negotiated lower bills, and paid a percentage of that, leaving the rest to them- and their high monthly insurance premium coverage.
You forgot to add the version of the entitled people who want everything for free and everyone else pay for them . Let’s also not forget to be the most difficult customers, while the people who are responsible have to wait longer so the md has to deal with them.
Problem is hospital says the price is 15,000 insurance says no too much should only cost 8,000 and thats all we will pay u , but the hospital wants the difference so they bill the rest to the patient, and if u have a no cure illness should be automatically free
That will be $56,000.
I'm sorry, but your credit plan requires you to share a table with two strangers.
Now do one for the VA.
I got plenty of jokes.
2:52 total bruh moment😰
Nailed it.
Spot on!!!
It was the constant questioning of peanuts for me LOL
Playing 'telephone' with patient information is deadly. Someone, somewhere among the line will miss something. Which is why we like to hear it from the patient, you're unlikely to leave things out of your own story.
@@fevre_dream8542 honey it was just a joke just like this entire video please take all the seats 💺
@@Jetstreamhustla Just trying to elaborate.
Actually a friend of mine who works in the restaurant industry (if it's a real industry) once told me that most of the restaurants, including the high-end ones, are not making money off of the food, instead, they make money off of the liquor. That's why, when you sit down at a restaurant table, the first thing your server asks you would usually be, "can I start you with something to drink?" While you finish your glass, they will immediately come over and ask, "another one?" That's probably also the reason why you'll wait a long period of time for your food after ordering, especially at a high-end restaurant, because the longer you're waiting for your food, the more drinks you're likely to consume, thus, more money for the restaurant.
Should've said that the bakery doesn't accept credit cards
They missed out the part where the couple had to sell their house and file for bankruptcy in order to pay the bill. Then had to travel to Canada to smuggle drugs across the border so that they can get affordable medication.
As a worker in medical billing im dying 🤣
One week in the hospital cost me $10,000- with insurance.
Dead on!
restaurents act like that people will not come back
We have the WORST healthcare and the highest cost, gotta love paying the most for the worst care!
The Doctor won't even take you till they know your insurance.
It reminds me of the last time I went to heart attack restaurant.. it was an hour until they brought us food
They forgot the waiting room, the blood draw, the weight scale (that would be hilarious)
Nailed it like a Stanley hammer.