Client says, "Let Me Think About it." and You say, "..."
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- Опубліковано 4 чер 2024
- When a client says, 'Let me Think about it.', what should you say? How should you respond? Here's a 3 step process for handling that sales objection. www.VictorAntonio.com
When a customer says "Let me think about it," salespeople should immediately address their concerns and try to close the deal at that moment to increase their chances of success.
1. 00:00 🤔 Salespeople often struggle when customers say "Let me think about it," as it significantly reduces the likelihood of a sale.
1.1 Customers saying "Let me think about it" at the end of a presentation is a common occurrence in sales, and salespeople often respond with a knee-jerk reaction.
1.2 Once a customer says "Let me think about it," the chances of them buying from you dramatically decrease, as most customers will simply walk out and forget about what was discussed.
2. 01:49 💡 Within 24 hours, people will forget 75% of what you say, and within 30 days, they will forget 90%.
3. 02:53 📝 It is crucial to respond immediately when a client says "Let me think about it" as they are unlikely to actually think about it and may move on to something else, so always try to close the deal at that moment to increase your chances of success.
3.1 If a client says "Let me think about it," it is important to respond immediately because they are unlikely to actually think about it and may move on to something else.
3.2 Instead of rescheduling and allowing the customer to think about it, you should always try to close the deal at that moment to increase your chances of success.
4. 04:16 💡 When a customer says "Let me think about it," respond by saying that it either means they're not interested or they're interested but unsure, giving them the option to clarify.
5. 05:13 💡 When a client says they're interested but not sure, it means you missed something in the presentation, so address their concerns by saying "Mr. Customer, when someone is interested but not sure, it's usually for one of three reasons."
6. 06:17 💡 If the customer says the product is not a fit, ask about functionality and if that is also a fit, then ask about financing, and if it's a budget issue, suggest alternative payment terms.
7. 07:41 💡 When a client says "Let me think about it," you should ask if they are not interested or unsure, and address their concerns about fit and functionality to close more deals.
8. 09:01 💡 Funnel the customer into making a decision by addressing their concerns and removing excuses for not buying, rather than leaving the room when they say "let me think about it."
#LetMeThinkAboutIt #ThinkAboutIt #SalesTip - Навчання та стиль
I like the insight, but, I have 25 years of Sales and Sales Management experience absolutely dwarfing the sales of all others in my industry and I can tell you that objections have a lot more to do with customer's NOT trusting the Salesperson than ALL other reasons combined. It is absolutely critical to sell the value and credibility of yourself before you attempt to sell the value of your company and products, if you fail at establishing yourself as a trustworthy expert with an honest motivation to act in the customer's best interest, the customer will completely check out during your attempt to sell the company/products. Let me think about it = "I don't trust you"
I agree, I am a cosmetologist and I observed co-workers selling for profit and not integrity and emotionally suffering long term, l only tell them if l truly believe that they need the product, both me and the clients Happy long term!
I agree TRUST is a huge component! That said, FEAR, the flip side of Trust is where we fail. Clients are afraid to make a decision. If they trust you, fear disappates. The key is to build trust while reducing fear. Thanks Steve! VA
people buy from people they like and trust,,,
Absolutely! If your honest, professional and knowledgeable they will buy!
What industry are you in?
"Within 24 hours most people will forget 75% of what you have said." "Within 30 days they will forget 90%." So when people say, I want to think about it they are actually saying, "Let me go home and forget about it." :) Thank for these videos!
Quint Lears - New Home Sales
You're welcome :-) VA
you say.
There are two options
1. not interested - leave it there. look for other customer.
2. interested but not sure
2.1 Does it fit your need
2.2 Does it have functionality that you need
2.3 Does it meet your finance?
My left ear loved it
Sorry about that...technical glitch! Solution: Listen to it again and put the ear bud on the Right ear. LOL VA
Both my ears enjoyed it..... one at a time :P
my ears did the same thing. I thought it was something wrong with my new earbuds
you know when people still love it even technical glitch, means you are awesome!
Haha! I was listening with my right.. no wonder I heard NOTHING... almost.. changed to the left side now. wow
Hey victor i still have the carpet cleaning business and ive benefited tremendously from your videos. I heard this recording for the first time yesterday. About 1 hour later my first customer call for the day said "I need to think about it" right at the end of presentation. In the past i wouldve let the customer off of the phone but I remembered this recording. I found out it was bc of pricing, gave her some payment options, and closed the deal. It actually worked! Thank you!
Boom! Way to go David!!!! VA
hi David
we can work together i have a store of vintage rugs in Morroco ; my name is ilyas by the way ; check out my instagram el_mkhymry_ilyas
Nice work David!
awesome
I believe it works
two years later and its one of the best speeches i've ever heard. Victor you are such a mentor. You have helped me become the top 10 seller at my company (I'm only 19) and people are impressed. Tank you for sharing your experience
Thank you :-) VA
My right ear will think about it.
Sorry :-)
Lmao
Haha is it not a fit? Is it the funcation or is it the financing? Mr Customer haha :D
😂😂😂😂
Lol
Yes. Thank you. Selling exclusive coaching services...so true when people are interested and not sure. Fit. Functionality. Finances. Help them to see the value in their terms. Plus, build trust. And if you seem very desperate to "get them" as a client, they know. They feel this. Chill, believe in your thing, and they will come! And by all means, do NOT underprice. It devalues you.
Thank you so much for this video again! I’m listening to it many times already!
What I love about all of your videos is that you do a recap at the end, as a summary of the clip.
I love that!
You are a heaven send, Victor!
I wish I had known this years ago in my former insurance job. I wanna kick myself thinking of all the deals I lost because I didn't know how to handle this objection. Thanks victor for the awesome content you've put out.
No looking back...only forward :-) Thank you for the feedback!!! VA
I'm working in an insurance company right now...so thank you for this comment as well as victor
We are looking for Life insurance agents. High comission we will teach you how to have thick skin and deal with rejection 100% success. Send me a message if you are interested.
You are one of the best sales coaches on UA-cam. Love your style of selling
Such a simple concept of guiding the client into the answers. I love how you make each step so clear. I have experienced this 'Finance' objection most of the time, and am constantly looking for methods around it.
This is AMAZING! Love to listen to your sale ideas! They are so practical and we can implement it immediately. You definitely have the science to sales!
Thank you Michael! VA
Wow. I love this strategy instead of just letting someone go and forget everything you said. Thank you Victor!
Thanks for listening! VA
Victor i have been watching your videos everyday for the past week now and I have seen a huge increase in my confidence and sales skills. I truly believe you have the best sales videos and training on the planet. God bless
I love the clear logic of this line of thinking and responding.
Love this masterful response! Victor Antonio is basically *LEADING* the sales conversation, *multiple-choice style*, to narrow down the client's objection and addresses it accordingly. Bravo!!!
Thank you :-) VA
Absolutely incredible victor! I am new to sales and this is by far the best advice I have heard. This is always a very hard spot to navigate but you have now given me the perfect tool to deal with this! Thank you very much!!
No words to say about this video.. i am in insurance sales... and i am looking for these type of videos since last year... and i find it today.. feeling lucky to hear Mr. Victor antonio
I should have encountered this podcast before letting my customers think for a week. Twas a brilliant idea to know where to go to after receiving the lines "lemme think about it." Hoping for more powerful pieces of information like this. Thanks and more power! God bless.
This is gold for door to door sales. Thanks Victor!
I agree :-) VA
biggiee smalls ?
I love how you explain what these excuses REALLY mean. From my experience, and that of my clients, "I can't afford it" is one of the most common excuses and it's actually one of the easiest to handle if you know how.
This is GOLD!. Thank you, sir. You gave the psychology, common sense, and simplicity of the situation.
I am a sales coach for a team of 15, and I have found alot of value in this. Thank you!
Hi Victor,
Wow! You've really sold me. You're not even selling a product, you're selling your words and information and I am hooked. I have an interview on Monday as a sales person and I am so excited to use your methods and strategies. THANK YOU!!
Good Luck THALIA!!!! VA
Victor Antonio hey vic..me as a sales.person woudve told u...LOOK ill get back to u..gotta go after ur questions about "when someone tells me theyll think about it ....."
How did you do?
That is who I will be asking me to help me...
2 books I recommend are The Best Damn Sales Book Ever ( that’s the actual name of the book ) & How I Raised Myself From Failure By Selling
Hi Victor, this video really did help me get a new customer for my art classes :) Previously, when anybody said "let me think about it" i would just say "ok" and that's it.. and never heard anything from them again!! This time when that happened ,i enquired and found out that the customer had a problem with distance to travel and the pricing. I gave her all my options to make it easy for her. And guess what ..she was so impressed that i was willing to understand and joined for the real price itself. It was awesome.The power of words !! I will be dedicated to your channel ..Thank you :)
My new sales guru!!! Straight to the guts of it and spoken in "my" sales language! Easy to comprehend and apply. Bravo, well done. 👏 Looking forward to better numbers and better mental health 😉
Hi Victor, I found your channel suddenly and now can't get away from it, basically addicted. Your pods are helping me lot to start and stay in automotive industry as a Sales Consultant. I used to listen your pods (1 per day) when I travel to my work by bus. And it really applicable in day Sales, I never found some facts and methods which as so live like you do. I was a Salesman for 10 years for insurance in my country back (Sri Lanka), but when I moved to USA (NY) I find it difficult to realign me in Sales filed again, Thanks to you I'm doing really well and progressing towards success. Its 100% true that your motto "finding the Y, in how people buy" Good luck to you.
damn ive been in business 20 years and never thought to engage in these types of sales, damn genius!
thank you so much for providing this content without trying to get us to join something like everyone else does. I hate when a video promises something in the title only to give you vague information and then send you to their website to get the rest. I really really appreciate that you don't do that.
I'm with you Austin,...I hate that also. Deliver value and let the viewer choose if they want to follow :-) VA
Just finished jotting down. Thank you Mr. Victor Antonio! Very well said! I will apply this is my next career. God Bless and More power!
"If it's not fit and not function then it has to be finances." Love the funneling transition! Great Work Victor
Victor - I used your suggestion today and it worked very well. It is very conversational and keep the conversation going forward. -Jeremy Snider -KCMO Talk Radio Kansas City
Way to go Jeremy and thanks for the feedback. Would you mind sharing what happened and what you did? VA
This was a GREAT training. Thank you!
Wow. "Within 24 hours, people will forget 75% of what you said... and 90% within 30 days." That's mind-boggling. And BRILLIANT responses to the "I have to think about it" objection. I wrote them all down!
I love this guy. He makes sales sound like a science. I wish I could run sales calls with him. In lieu of that, I'll carry his podcasts in my pocket and listen to him before every sales call.
I just had an ah ha moment! Thank you so much.🙏 #specializedknowledge
#patience
#closing
Thanks Victor for helping me in handling this Objection.. Now, I know what to say when a customer puts this Objection..
The way you explained is excellent..👍🏻👌🏻
Great to hear Parivesh! VA
I am a fence contractor that is having trouble closing deals. This is the second video of yours I have watched. I can tell you that in the 26 minutes of videos I have watched of yours I already figured out what I am doing wrong.
I have liked and subscribed! Thank you
This is one of the best sales closing videos I've ever come across. This was the first to help me realize how to really handle objections and close the deal. Unlike other videos which made it look like rocket science. Good job Mr. Victor Antonio. We want more of such videos.
Great to hear! VA
Great advice, I worked as a territory sales executive previously and although I did make a sale(accidentally) on my first day solo I found it very difficult to keep consistent and make further sales.I never really had a technique or a strategy.I dont work there anymore but this video is very insightful and can increase my selling in everyday life situations.
Thank you Victor Antonio for this information.
Thanks Nae for sharing :-) VA
No video, half the audio and you still listen to the whole thing. 😎 That's how you know it is good stuff... Anyway: as far as I know, you can replace audio in the video editor on UA-cam. Or maybe there is a check mark that says: Make it mono audio. This happened to me once also... just write me a message if you need assistance. Glad to help and wish you a lot of inspiration for more great content!
I love how you explain this your reading brings more vibration in my body today.
thanks Victor, that has to be the best sales advice i have ever heard!!!! you took out all the guesswork...
Thank you for this close Victor. I used this one recently and I closed the deal!!!
Excellent info * thanks -
I’ll think about it!
You nailed it in right approach.
Stumbled on this video & love it. I am not & don't want to be a sales-y person. But with my NWM biz this could be just what I need! This can fit into all kinds of situations... product, promise, price.
it is just awesome I loved your teaching & way of talk . i wanna salute you victor
Thank you BB! VA
AMAZING! thank you for the insight!
I did this before you even mentioned it and put her on a payment plan.... Worked like a charm!!!
Brilliant. I've also heard Dan Lok explain this exact technique. Better not forget it!
I've been selling solar systems quite successfully for 4 years but never actually found a way to overcome this objection without coming across pushy. definitely going to put this into practice this week see if helps close on the day 👍
This works :-) Let me know how it works for you! VA
Kurt Fletcher well what's the update Kurt?
He forgot 100%
You are a treasure sir ! Love your content !
DN, you're awesome! VA
I just found this and I love it... getting me all excited to go back to sales
Great way of keeping it open. Thank you for the knowledge my friend.
Wow! Notes taken down! Thank you for this information!
holyfuckkkkk! you nailed it man! loved it.
Thank you Jaspreet! VA
This is absolutely genius. Thanks Victor. Now I know how to chat with my customers more effectively and remove weeds from the mix of crops. God bless
I love the options to get the customer to say what is holding him or her back. An doing so without making him/her feel like being against the wall while it trully is.
"Let me think about it" means "Thank you, but no."
Not necessarily that bullshit bud
People are just being nice. “Let me think about it” is a nice way to say “Your product sucks and if it was better I would buy it but I’m not going to be a dick so I’m going to let you off easy.” Don’t force people to buy things they don’t want
Not always. Some people are just uncertain. But if you clear things up for them when you present your product again, they can get to a higher state of certainty. If you pre-qualify your leads well, "let me think about it" really means "I need more information that the presentation didn't cover". But if you instantly interpret LMTAI as "No", then you won't see much success in sales.
Excellent, I took notes.
That's what I like to hear :-) VA
Pretty good Victor! Especially the s/w example.I've been selling IT fr 40 years, for Burroughs, NCR, Dtratus and Oracle (20 years) . This is more down to earth and practical than the psychobabble you normally get these days. You can tell you've actually done it.
Got this video as a suggestion, ended up subscribing !! Looking forward to more such videos.
Good Information!
Everything about this approach works in my business. I sell fitness equipment and people walk for one of those three (+) reasons, fit, functionality, or finance. But, I also wonder if you would suggest working a fourth reason into that statement? Fear of commitment is a big one in fitness. Maybe, people don't buy for one of four reasons, fit, functionality, fear, or finance. What do you think? Thank you, Victor! Your sales training is excellent!
Interesting perspective Sarah. My immediate reaction would be that "fear" is the underlying layer of each of the three: I'm SCARED that this isn't the right fit. What IF I NEED that feature? I'm WORRIED that I can't afford it (finance). Your point is well taken in that the 'fear factor' has to be address at all levels. Great insight Sarah! VA
Damn, I needed this 30 years ago!!
This advice works in some industries and not in others(as well). My point is I can see it in insurance for sure but in my business it just isn't true that when people say "I need to think about it" and you let them leave that sale is gone. We actually track our sales and our numbers are between 65% and 72% will end up in a sale. It really depends on what kind of lead or customer that person is. If it was a cold call than I can see his point. If it is a high margin product in which your price is much higher than the average price for that product then I can see it.
Great point Mark! Speaking to 'qualified' customers who have a real 'need' will always result in higher close rates. That said, one of the benefits of this strategy is to a) get the client to tell you why or why not and b) gauge their level of seriousness. Thanks for you POV! VA
Hi Mark P...what is your product or service?
Wish there was a love button for this. ;)
can't believe i haven't found your channel sooner, quality content, different will help me out in the near future.
Best piece of sales advice ever! Thank you!
Thanks Victor for sharing these valuable insights. How would the 2nd part (fit, features, finance) change when it's not a sale but a business deal like partnership?
Fit - Do you think we can work together? Feature - Are the conditions of our partnership line up with your expectations? Hope that helps. VA
Trust is another reason a customer may not buy. If he doesn't trust the salesperson or the company, they won't buy.
Excellent Victor, just what I needed for my new online business! Thank You!
Watching this video a few days ago has helped make sales much easier. Greetings from Australia
Thank you
Thank you TL! (great avatar pic) VA
Victor this was amazing. I am starting my clothing brand very soon as 17 year old. And iam sure that I will use your advice. Thank u❤
The Victorizer is on the move at a young age! LOVE IT! Go man Go! VA
Victor your podcasts are gold! Thank you!
I loved this video. It makes a lot of sense. I am new to digital marketing and gained confidence by listening to this video. Thank you so much Victor I will be looking out for more of your videos.
Hi Victor! I am a big fan of your channel and wanted to thank you for all your great advice.
This is an awesome video and will help me a lot. Just one question. After you use this strategy and the client accepts that there is a fit, it has the features and there is no financial issue, what is the closing comment/argument you use to start filling out the application/contract? Thx a lot.
"That said, is there any other reason we shouldn't get started today?" (Then shut up) Or, "Then I don't see any reason for us not to go ahead and get started." (begin to fill out the contract and then hand it to the client) There are many variations depending on who you ask :-) VA
WOW. When they say let me think about it say that means you either aren't interested or you're interested but not sure. When they say not interested ask why and thank them for being upfront and helpful. If they say interested but not sure ask is that because it's not a good fit, missing features or financial. If they say it's financial offer net 30/60/90.
He doesn't cover what to do if they say not a good fit or missing features but I would suspect saying if features, what features are you missing? Maybe we can get them for you. If they say not a good fit ask what would they change if they could, and see if that can be adjusted.
Victor Antonio seems to not only actually know what he is taking about (most sales people that lecture seem to teach because they can't actually sell, and their info is seemingly fairly stupid), but he seems to know what he is talking about so well that he's turned it into a logical procedure of "if this then that" steps. This is rare in itself, but running his procedure through thought experiments using past experience, this procedure seems incredibly effective as well
Way to go Victor Antonio and thank you for sharing knowledge and making the Earth a better place.
Yes!
I think you are truly a professional! Thanks so much for sharing with us- this chance to do better. MJ Kolb
All day every day. Love this approach Victor!
I actually do mean it when I say I am going to think of it. I walked into buy a car, I was told if I walked out that deal that was on the table was null and void. I felt so much pressure, I told them I needed to think about it. We hit a wall and I walked out. For me that type of sales technique is going to make me not buy from that person. I went and bought a car at another dealership which made me a better deal and I am willing to drive the extra 40 minutes from my home to have my car service done at that dealership because of the difference in attitude. Sales people have to have the ability to know how to read individuals. I have found that the most loyal customers are not always the big spenders but the ones that keep coming back because they respect how the salesperson treated them in the transaction. And those are the kind of customers that put out the word that bring other customers in.
LTB, yes, there's always a percentage of people who really need to "think about it" and that's okay. And yes, you need to read your client to know when to "back off" and let the client think about it. I agree 100%. VA
Its ALWAYS money
Wow this was fabulous ... I can use this as a customer and a business woman! Thanks Victor
Great video Vic! I will be using this to close more car deals. Great tool to have at my disposal. Thank you!!
Thank you :-) VA
How about when they say, "Let me speak to my wife."
"I totally understand you Mary! A lot of my customers felt the exact same way. But it shouldn't be unexpected that their wives were actually pretty happy to have finally got x problem fixed *see factors*."
Or something along those lines
When the lead is set up all decision makers (wife) should be there.
I get that alot
I hate sales, but I love this video.
..... It's because of one of three reasons
LOL You're are okay in my book Bill! Va
Sales is life
My left ear loved this
Thanks for the video super informative love it
I am new here just started working as a salesperson, and things are going perfectly and I am learning a lot from your videos as well.
Congratulations and I'm wishing you the best GS! VA
OMG!! Million dollar advice for free!! 🤗🤗🤗
The Tony Montana of the Sales world - one mean gangster salesmen. Friggin don.
Thank you! VA
I am the original Tony Montana
Abu Dharr He’s good I don’t know if he’s better than Grant Cardone tho !hes🔥🔥🔥🔥🔥🔥
RAZA SHARP INTERNATIONAL There's no good or bad there different
you have Jamaican friends don't you! lol
Powerful and Game Changing for my business!!! I have improve my closing ratio substantially just this this... Thank you Victor Antonio!
I'm going to apply this the next band I have a meeting with.
I'm just starting my career as a Music Producer and one of the hardest things is convincing bands that it's worth the cost to hire a producer and get an EP or L.P. done at the studio.
More often than not it's finances.
This is a great way to move into discussing the payment plans we have set up for our services.
Thanks so much!
There you go!!!! VA
So using the grabbing them by the hair and pushing their face into the desk and saying "you sign right now or I break your head" close is no longer supposed to be used? Huh...ain't that something
MIght not be the best approach M! :-) VA
M Colwell From the jerky boys used car salesman phone prank.
That’s funny
I lost my right ear ....... Anyone suggest a dr
Sorry HR! Send me the bill! KIdding aside, I learned...and the next have stereo. Thanks for listening and hanging in there. Get well soon lol VA
Hehe, sir ! You always guide me and my upcoming bussiness... With love from India
Thank you :-) VA
Victor, I can help you with your audio and your podcast (including turning mono into stereo, etc.,) Would love to help you. Contact me if interested! RadioLuv dot com.
You mush have your headphone opposite
Victor Antonio. Respect the customers. If I as a customer said to you that I needed to think about it, and you were still pushing, you'd blew it.
Absolutely! If the client insisted on 'thinking about it',...I'm okay with that :-)
Very true - "A Call-Back is a Fall-Back" as they always say in the car biz!
What if the client asks about about your project?
Should you reveal everything to the client or not (in case the deal does not close) ?
No Never.!