New efforts to stop scammers from stealing through fraudulent wire transfers
Вставка
- Опубліковано 22 кві 2024
- Americans are losing millions of dollars every year to scammers who steal money directly from their bank accounts, often through fraudulent wire transfers. U.S. senators are now pressing banks for answers about what they’re doing to stop it.
Each weekday morning, "CBS Mornings" co-hosts Gayle King, Tony Dokoupil and Nate Burleson bring you the latest breaking news, smart conversation and in-depth feature reporting. "CBS Mornings" airs weekdays at 7 a.m. on CBS and stream it at 8 a.m. ET on the CBS News app.
Subscribe to "CBS Mornings" on UA-cam: / cbsmornings
Watch CBS News: cbsnews.com/live/
Download the CBS News app: cbsnews.com/mobile/
Follow "CBS Mornings" on Instagram: / cbsmornings
Like "CBS Mornings" on Facebook: / cbsmornings
Follow "CBS Mornings" on Twitter: / cbsmornings
Subscribe to our newsletter: cbsnews.com/newsletters/
Try Paramount+ free: paramountplus.com/?ftag=PPM-0...
For video licensing inquiries, contact: licensing@veritone.com
Never EVER give a 6 digit code over the phone.
Never respond to text messages even claiming from Banks and never ever give out codes, a bank would never ask for codes.
Correct. Unless you initiated the whole thing by you trying to log into your account. In which case, you will get a request for a code. But YOU initiated the whole thing. Never give out a code if someone else starts the process and cons you by sending you alerts or calls you. A bank will never request a code just out of the blue.
Yep. Login online or call the bank yourself if you think the problem is legit, but usually these text can be simply ignored
It's a rule of thumb to go directly to the bank before doing anything so you know it's legit from them.
It amazes me, especially in this day and age that people still fall for this scam.
I've heard so many people make this exact same statement.... right before they got scammed.
Until it happens to you, you can keep making this uninformed statement.
@@suzanneo1124 Its not a uniformed statement. You never just click on a link then give out info. Chase always says they will never call you and ask for a code. If you didn't do what the text is asking you call the bank yourself and ask don't click on anything they have been saying this for years.
@@suzanneo1124exactly - I’ve never been scammed but I got these calls and they seemed awfully authentic. Fortunately for me I WORK as a tech person and knew enough to question the calls. It’s my IT background that served me well. That other person is stating a very short-sighted opinion.
Don't respond to text messages directly. Call the number on your card or mailed bank statement and speak with someone in the office to confirm and find out more if there are any alerts with your account.
What I have learned from this story and similar stories:
Do not answer a call if it seems to have been initiated by a company. Even if you answer the call, do not comply with their request. Listen, note down, and hang up. Next, call the company’s official number and verify that the call you received from them was legitimate. In short, DON’T ANSWER, CALL BACK.
Every story I’ve heard on this scam banked at Chase. Makes you wonder if Chase Bank has a security breach.
nope. I've heard other financial institutions too (Citibank, Bank of America, Wells Fargo etc). The only thing that is the same is clueless users replying and giving away the second factor code to scammers.
Chase didnt tell them to give out their security code. Thats on them.
@@HeyItsAvi90 Did you even watch it? That’s not what happened.
@@Tquin55 it literally is. Lmao. They received a call, they got a text, they said the code from the text to the scammers.
@Tquin55 How is that not what happened? The lady was asked to confirm a code to ensure it was her, and she gave it to them. Those were the scammers pretending to be the bank. What did you expect, the scammers to say we're the scammers, gives us the code? NEVER, EVER give out a code unless YOU initiated the whole thing from the start.
If you get text mesages or call, hang up and look up the bank's number on their website and you call them. NEVER call a number someone gives you or that appears on caller ID. Those can all be faked.
Don't keep all your money in one bank account. Have multiple points of failure. That's my motto.
I wouldn't be surprised if the banks or bank employees are working with scammers to defraud customers.
Don't keep your savings in the same bank account as your everyday spending and be highly careful about your savings. In fact use a small bank, destroy any debit card they do send you. My bank has a safety image on the website. Once I put my user name, before I put my password, it shows me that image so that I know it's scammers
Multiple points of failure sounds too ominous, but I get the idea. You must mean to say, reducing a total loss by portioning your entire saving over multiple deposit venues.
Every verification code ALWAYS states "DO NOT SHARE" code with anyone. People still share such code. Plus your bank contacts you, hang up and call them from the number behind your card!
Absolutely........
Why would a bank text you to confirm transactions then call you to get the authorisation code they've sent you when that same code comes with a message saying....
DO NOT SHARE WITH ANYONE..........The code is for online use only.
Just back from holiday and my answering machine had this. "Transaction for £1,300 and transfer of £2,400. Please call if this was not you"
Yeah right. Logged into my account and no transfer or transaction!
she is not sharing code with anyone, she is sharing with her bank.
@@sdfv4zx message says do not share with anyone. That includes the bank. The bank doesn't need that code they'll verify you in another way
@@sdfv4zxif the bank calls you, that’s because they already verified you and they do not need any code to reverify. And banks do not ask for a code for verification even if you’re the one who made the call.
If in doubt. Disconnect the call and call the bank direct.
Go to your online banking immediately & check your account for any fraudulent activity yourself.
Always, ALWAYS hang up and call the bank directly from a number that you yourself looked up at the bank's website. Never accept any number that anyone gives you over the phone as the number to call. YOU look it up.
NEVER, EVER, give out a code that YOU did not initiate by YOU logging into an institution.
That only means that someone got your password and is trying to bypass your 2 factor authentication and need you to give them the code. YOU also have a responsibility to protect yourself.
Or simply check your online banking to check for irregularities. If you see nothing then ignore it.
These fools are blaming their banks. They participated in the scam themselves
Nope- done completely without our knowledge or approval.
I feel bad for these victims, but each victim did give away a personal security code to a total stranger. Don't do that!
Of course if the criminals can be found, the criminals need to be punished harshly.
The people acting like the bank did this deliberately don't understand how the scam works.
It's like giving your apartment keys to a crook and then blaming the landlord when the inevitable happens. Don't ever provide codes. Caller ID can be spoofed.
There should be a 48 hour hold on all wire transfers.
Banks know the opposite end of the transaction
Gone are the days when banks would protect their customers.
Banks from Chase, Citi Bank, and Capital One no longer protect their customers.
It's cheaper for them to lose you than all the money they are losing from scammers.
Right @ 4:14 the real joke starts, when she said "now congress is looking into " 😅😅😅😅
Their campaign fundraisers are probably the ones on the other side doing the wire fraud scams.
SOLUTION: add ability to disable wires on account. Banks don't allow this.
You would think her phone would hold all the proof.
It does, but they don't care. A different news story showed a T Mobile itemized phone bill with the phone number of the bank showing as the incoming call, but really it was "spoofed". They interviewed the person who invented one of the apps invented to spoof calls and the guy defended himself saying the app was meant to be used for prank calling
The scammers would have needed: 1) the password of the bank account 2) access to the online account 3) the routing number and, most likely, some information from a drivers license. How did the scammers get this?
Also, what’s mentioned in the report is just the final step. That is, Chase sent a verification code to the bank account owner to finalize the transaction. In other words, the scammers already had access to every account detail, they just didn’t have access to the bank account owners phone. This wasn’t mentioned in the report.
Many of them are already victim of ID theft before the attack/scam occurred. Scammers may already have victim's (partial) info, not necessarily their password. They just need the 2nd factor to complete the transfer.
All 2nd factor text/SMS includes a message that says something like "DO NOT SHARE THIS CODE WITH ANYONE!!!" I guess that won't help clueless and/or tech challenged users. There is no technology solution to protect human. They are the weakest point in security and that's where scammers hit.
You do a "forgot password" on a bank account. The bank will say okay will send you a code if it's you then we'll let you change your password. So the code shows up on customer's phone and you ask for it (since you've got them on the phone). You enter the code and set your new password. Then start making wire transfers while you still have customer on the phone and confirm each transfer asking the customer to repeat the code.
@@foxtrotwolf6081 Interesting. Thanks.
@@foxtrotwolf6081 On Chase "forgot username/password" link... you'll need either SSN or date of birth AND account/card/application number. Another option is to provide an email address (already in their system). They'll send a code to customer's mailbox. As I said earlier, scammers will need those info to succeed or they'll just call the number and ask the customer to check the email and give them the code to verify it is legit so they can stop the unauthorized wire transfer.
The bottom line is you can't fix the problem with technology.
I guess you dont notice the reports of some company getting hacked like every other week. These corporations give zero f**ks about your data and I can guarantee you that some corporation has allowed YOUR data to be stolen at some point as well. Im already forced into a lifetime of extreme credit monitoring thanks to the likes of Equifax, WalMart, United Healthcare, and Capital One and their refusal to part with some of those precious profits to invest in security. Where did they get that info? This is where.
Do people immediately not check their accounts to make sure no transactions have ever been made?
Have alerts on your account...then you would know these 'transactions' were never on your account to begin with to even start a 'fraudulent' conversation with a stranger..
Signing in to online banking works too.
What’s the FCC doing
Monitoring things relating to communications and other things you would expect the Federal Communicaitons Commission to be doing. They definitely have nothing to do with bank fraud.
@@Thingsyourollup The commenter is probably only referring to the ability to spoof caller ID which is indeed under the purview of the FCC.
You just gave a stranger on a spoof phone call your codes and passwords over the phone?
People don't know about spoofing. Even on the itemized bill from the phone company it shows as if the real bank called her
No authorization given to anyone
I don't talk to strangers on the phone. There are too many scammers out here.
Thanks for this information
At this point, I don't know how to feel sorry for these people. We have to be one hundred steps ahead of these scammers.🤷🏾♀️ Don't give your information to anyone on the phone, not even your Momma.
I still don't see why it's the customer's fault. The customer willingly gave the information to a scammer. That would not be the bank's fault
The Nigerian hushpapi already showed the whole world how to intercept huge some of money . People are too careless.be vigilant
No matter what laws/guidelines they make scammers will still find a work around and a way to scam people.
When they don't want to do anything, most likely is an employee doing the scam and they don't want to paid that money back. If they actually investigate they gonna find out who took that money.
Never answer a text or a call unless it’s a family. If the call is important, they will leave a message. If for any reason they left a message saying such and such, get the phone number from the bank’s website! Do not call back the number the caller used.
Luckily, I've watched videos like this before it happened to me. I know not to respond. If I have a problem, I'm going to the bank in person and showing them the text/email to verify everything.
You don't even have to answer a text using yes or no. Once the scammers send to phone unanswered it already money laundering the stolen funds out
Chase, you're looking really bad right now.. 😢
Super bad
So bad they're making Wells Fargo look good.
Chase sent a code to their customer and the customer (not Chase) willingly gave that code over to the fraudsters.
The Bank should know better and give the MONEY back but they dont want to!
If someone scams you why would the bank be responsible that you were so naive
I commend the banking institutions for doing verification before authorizing such transfers but this type of security is extremely lacking. MUCH better security measures should be in place than a simple SMS verification code or SMS text asking did you request this transfer. The technology exists to do it better so they should be doing it better.
But but but... investing in security costs money and precious precious profits.
A deep brain implant with quantum entanglement verification is the only secure way to live. Shave your head now to prepare for the future.
Punishments for scammers and thieves are not severe enough! In some countries they do not have stealing, because historically people lost parts of their bodies for that. In the US I see a lot of arrests for almost nothing, but serious crimes often go unpunished because wealthy people have better lawyers.
These scammers aren't in the US.
Wait, who sent her the codes?
Corporations share your private information
Get rid of your Chase accounts
I seen this live on Jim Browning youtube channel happen! and The police in their country does not do any thing to them! a Slap on the wrist
These people handed over their bank verification codes to the scammers.
Like wanting reimbursement for a stolen vehicle but you gave the crooks the keys to your car.
Can’t the banks be required to have the customers visit the bank in person with 2 ID verification to approve any money transfer above $200 or some limit.
Regulators, regulate. Make FDIC banks require "opt-in" at extra cost for wire transfers. Opt-in comes with a disclaimer for customers to agree that they're smarter than the scammers.
1:47 So she lost 38 grand and when asked how much she lost she had to think about it/wasn’t sure?? This lady clearly needs to get on top of things smh.
NEVER EVER give out codes !!! It says that right in the texts !!!
How much stronger can it get?! You can't make people smarter than the scammers. These types of scams have been going on forever. Every one over 10 years old should know about them. I agree with the bank on these cases. At some point, people have to take responsibility for their actions. I feel bad for them, but sometimes we only learn lessons the hardway.
Never give a code over the phone concerning your account. & if a bank calls you...don't answer. Call the bank back directly or better yet, stop in. I learned the hard way. Personally, i feel its an inside job, they know these ppl will be denied reimbursement for wire transfers.
just find out where the wire transfer went and you will find out who did it
i think some people are not yet ready for digital bank.... its better to go back to old school where its only passbook and to withdraw you need to go to the bank itself....or bank need to explain important things to their client when giving the client digital transactions...or the bank needs to give their customer the access to limit their everyday withdrawal or online payment... ..so in the situation like these.. the scammer could have not empty their full savings...in time... or still have a time to stop the card transaction...
So if it is easy to steal your money, why put it in the bank. What is the point of a bank? Their security is starting to become obsolete.
When you wilfully approve a scammers tactics, how is that the bank's fault?
if you gave the code then its finished..... its your fault...the real bank give you the code..for authentication to make sure its you, they dealing with.....for you only...why you give it back to them, they will never ask it to send back, theres no sense....then its scam...
I guess I won't be switching to Chase anytime soon.
It's not just chase. I get text messages representing just about every bank out there. The scammers are hoping for a nibble or a bite so they can set a hook.
@@foxtrotwolf6081 Yeah, but it’s how those banks are responding to the scam that matters. Chase is leaving its customers stranded.
cool, they'll be scamming you at your current bank.
Are they still falling for that scam
Ok I'm going to be the Adult in the room and say .... Trust but Verify ...Chase Bank is getting a fee for the transaction so why not put the transaction thru ..... money talks its a Bank 😮
The text says not to share she shared it her fault
Quite annoying that banks haven’t turned off wire transfers from a phone. Make people go into the bank and verify their identity before allowing a wire transfer. Also why is spoofing even able to still be used. They need to fix that asap. We have a lot of problems that are going unfixed. Do better!
I feel really bad for these people but all of them were tricked into giving their banking info and they bear responsibility for that.
Chase has a bad reputation with never protecting its customers.
As we move towards digital currency and probably use of phones for banking, i.e. no more bricks and mortar institutions, it's likely these scams will be facilitated and will multiply exponentially.
We were just scammed like this. Chase is being stubborn.
No authentication code provided.
This is happening all over the world. Indonesia, singapore, china , usa etc
They use the same method. I wonder if this is a part of BIG cartel organization.
The problem learn how to scam tactic by paying a small fee and learning the instructions when they google how to learn how to scam people on internet and getting away from it ....
not smart
👏🏿
Terrible- their claims should be honored 😢
Sometimes the Crooks are bank employees on drugs 😂 all it takes is one bad apple 🍎
I don’t know if they are even on drugs.
Like the guy said, you put your money in the bank to keep it safe and they didn’t.
Banks are hiring people who are associated eith gangs.
Chase is a POS company
Boycott Chase!
Hey smooth brain, its not chase who gave out the security code. its always these boomers.
@HeyItsAvi90 it was chase who refused to give this woman her money back and insults are unnecessary if you disagree that's OK but keep your stupid insults to yourself.
@@Denvermorgan2000 "Refused to give this woman her money back" for providing her authorization code (security code) to some other person.
If youre the bank and your client decided to give the money away to someone else that is COMPLETELY her doing, why would you refund for something that is THEIR mistake, its not even a mistake since she authorized it.
Youre one of those "Blame everyone except me" people. So enjoy the insult.
@@HeyItsAvi90 you do understand they tricked her? Not every body is wise to these scammers.
@@HeyItsAvi90 by the way I will take your insult and report you for bullying I refuse to stoop to your level.
Chase denies soo many fraud claims it's almost like they're the ones employing the scammers as some sort of new revenue stream for them. Why waste time with fees when they can just steal the money?
so you're suggesting banks should refund the money when their customers are duped??? That's awesome. I'll team up with someone to "dupe" me. I'll get the money back anyway so I can split the profit.
Keep going! You're almost at the edge of the flat earth.
@@shaggydawg5419 Oh my bad, i'm supposed to be crying for the BANKS not the victims. Forgot what country I was in for a second.
Still devastated!!!
Boomers blaming EVERYONE except themselves. Its literally says "We do not contact you/ dont give out" etc on the text. Or when in doubt call a family member at the very least.
But that's the thing, this lady did not look like a boomer. More like Gen-X. This was not an elderly 80 year old lady falling for it. And look at the other 2 people that got scammed. One could be as young as a millennial in his thirties.
Why are they all falling for such a simple scam when they have grown up with computers for most of their lives.
Wth is going on with Chase?
Wth is going on with people falling for these scams. This ain’t the first that’s been reported
If the bank sees fraudulent activity taken place, why don’t they just shut the account down so no further actions can take place
@cedricjackson7521 That would make sense. When it happened to me the scammer made 32 back to back transactions until all the money was gone. Like after the first 7 or 8 transactions you would have thought the bank would have sensed something was off and closed the card. Nope.
How does the bank know it is fraudulent? Millions of their customers use wire transfers legitimately. Wire transfers, venmo, zelle, etc., should be an extra charge feature of everyone's account. The banks should have a test, like an SAT test, for the customers to prove that they're smart enough to handle the feature.
@@foxtrotwolf6081 the only way hackers is the bank account is either they have account number or enter the bank account number multiple times of which should sound a alarm to the bank something fraudulent is taking place
@@sareptasweetie1978You need to place alerts on ALL your transactions on your bank account. That way, when you get an alert and your were'nt the one making the transaction, you can call the bank right away and they can stop the next one from happening.
And you also need 2 factor authentication so that you're sent a request for a code. So that if you get a request out of the blue like this lady got, you know it wasn't you and you can call the bank directly using a number that YOU looked up on the bank's website (not one they give you via text or over the phone, or you see on caller ID -- those can all be faked).
How are people supposed to get their money and pay their bills if the bank shuts down everything for the slightest smell
Not stealing when they willing give out the 2FA code.
That’s stealing for deceiving her.
@@missgui4400 Steal = taking without permission. She willingly gave out the 2FA so its not stealing. Deceive = believe something that is not true. She was deceived.
It is about time the banks are held responsible. They will stop a transaction at Walmart but cannot stop this?
And this is why I’m pulling all my $$$$ out of the bank. No point in saving in banks when government is eating away at your savings with taxation and inflation, and what’s left is eaten away by scammers… I’m not participating in a system that cares more about illegals then me, pulling my money out I’m done. Gold Silver Bitcoin.