Complete Dining Experience: Steps of Service in Higher-Volume, Semi-Casual Restaurant
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- Опубліковано 15 лип 2023
- In-depth training for servers by servers: www.realservertraining.com
Welcome to Real Server Training: Real Tips for Restaurant Servers.
In this video, we're covering: **Complete Dining Experience: Steps of Service in Higher-Volume, Semi-Casual Restaurant
Here we break-down each stage of dining with play and analysis.
🚀 *Key Steps of Service:*
0. **Intro:** • Complete Dining Experi...
1. *Greet/ Drinks:* • Complete Dining Experi...
2. *Appetizers:* • Complete Dining Experi...
3. Recommendations:* • Complete Dining Experi...
4. *Orders:* • Complete Dining Experi...
5. *Pre-busing and Second Rounds:* • Complete Dining Experi...
6. *Serving:* • Complete Dining Experi...
7. *Check-in:* • Complete Dining Experi...
8. *Pre-Busing:* • Complete Dining Experi...
9. *Checks/ Goodbye:* • Complete Dining Experi...
🔧 *Pro Tips:*
- *Seamless Transitions:* Aim for smooth transitions between each stage for an uninterrupted dining experience.
- *Anticipate Needs:* Anticipate guest needs at each stage, providing attentive and proactive service.
- *Try to start thinking in steps:* At any given moment with a table, you're in one stage which you're trying to complete so that you can start the next stage.
In-depth training for servers by servers: www.realservertraining.com
#RealServerTraining #ServerTips #RestaurantService
👉 *Level up your service with Real Server Training.* - Навчання та стиль
This is high-level overview of steps of service in higher-volume, semi-casual restaurants. For more complete training on all aspects of serving in both casual and more upscale restaurants, check out www.realservertraining.com
Serving is a trial by fire job, and real training is not common in most restaurants.
You may have a manager or coworker show you how to work, but it's unlikely.
Real Server Training was designed to get you up to speed fast.
It's step-by-step, nuanced instruction on all aspects of serving so you can:
1) Be confident in knowing how to do this
2) Start making better money.
3) Get a job in a nicer restaurant.
Subscribe here for access to all of our content: www.realservertraining.com
0. **Intro:**ua-cam.com/video/EOtoO3FiqGc/v-deo.html
1. **Greet/ Drinks:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
2. **Appetizers:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
3. *Recommendations:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
4. **Orders:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
5. **Pre-busing and Second Rounds:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
6. **Serving:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
7. **Check-in:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
8. **Pre-Busing:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
9. **Checks/ Goodbye:** ua-cam.com/video/EOtoO3FiqGc/v-deo.html
I've been a line cook and dishwasher for 5 years now, even though I'm more of an introvert I think it's time I muster up the confidence to become a server, it's crazy sometimes how much tip money our servers make. Thank you for the tutorial! you're both very professional and good looking :)
I'm fairly introverted but make it work. I don't really stress about bringing so much personality to my table - more focused on attentive service and being efficient. But yeah, move to front of house if you want to make real money.
@@Negan-lo7yr i'm introverted and serve without issue. give it a shot. way better money and it's nice when your performance impacts your income
Same😊
just started serving with no experience, watching these videos really brings me some comfort and some feeling of being prepared, i appreciate this man
Awesome! Glad these help and thanks for watching
I just applied at a restaurant and I hope I am selected tho I got no experience but I'm sure to pull through given the opportunity
@@ebaneloveline7469 i have had no experience and have been working at olive garden for about a month now, it’s definitely not bad, youll come accustom to it in abt a week.
I just serving part time again at the Texas Roadhouse. It’s been 12 years. Confidences, and not being stressed out is easier said then done.
So not matter how crazy it gets just remember to relax. Smile it’s all going to be ok. You can make up lack of mastery of the menus and slower screen ability with hustle. Run you butt off, when you have too. Lastly, use your trips to the back with multiple table drink refills or dipping sauce or whatever is needed. Good luck out there.
update?
As someone starting out, thank you for the videos. It's much less stressful to start when I've listened to someone who certainly knows what they're doing and try to learn from it! Also, extra kudos to subtitling your videos. Not enough big channels do it but you manage and it's so helpful, thank you
Awesome! Glad these helped. Please share with friends
For those new to serving, my tip is some people just DON'T tip and with that don't let that sour your day and keep it pushing
correct. just move on to the next table. all balances out
Hey, man hope you are doing well.
I have been recently starting working as a waiter in UAE, and I want to admit that you're videos are supporting me a lot to enhance my skills and enthusiasm for working as a waiter.
I appreciate you from the bottom of my heart you doing a tremendous job.
yo thanks for letting me know! seriously -- comments like this make the effort worthwhile
All countries have different rules of behavior for a waiter! Consider this. People who come from Europe and the CIS have to study again in the USA.
My Principe, treat all guest as a VIP No difernce ,cause all pay at the end for the rooms and food ( and never try to satisfy a guest cause No guest in the world is satisfied , Just try to do avoid Compliance and do your Standard Job !! ☺️. And never treat the guest AS a King !! You Take Control over the guest 😜👍
@@rajivmoraes1969 💯 excellent service. No more, no less
Hey, Thank you very much for sharing the videos. Actually, I have watched all videos in the Chanel. They are great!!! I will be a server soon, and it is new for me. I learned a lot from your videos. Can't thank you enough man! And you're right, Kayla is the acting queen!
Awesome! Thanks for watching and pleased they worked for you. Lol she’s an acting queen. So I actually have a lot more to upload if I can ever get organized here. Sub on my site realservertraining.com if you’d like updates.
waiter for so long but it's always nice to keep learning. Thankyou always
glad you're watching. please share with your friends :)
I am serving for almost 15 years already but it's always good to see how other pros approach it. I am from Europe, Croatia. It's interesting how it's all the same all over the world. Sometimes we argue how in other countries guests are better but people will always be people no matter where they are.
thanks for checking out our work!
Yea. I like seeing how other servers do things. I almost always learn something new, even if it's just a little tip. Anything to.make things easier for me and the customer happy. Happy customer=(usually & hopefully) a decent tip for me and a returning customer😊).
This videos are so helpful and so underrated, i wish this channel gains more views 🔥
Thank you! I rely on organic viewership for this channel so please share with friends.
I am very happy to find you helping me ❤
glad you found this channel!
Really good content. Top notch 👌✅
thank you!
I love the way you say “sure” lol I’m in love with your accent, I’m from Kentucky so I love a little Tennessee drawl 🫶🏼🩷
😊 thank you
got my first training server job at TGI Fridays, I start tomorrow. this video really helped because im nervous lol
glad you found the channel. more in-depth programs at www.realservertraining.com
my favorite part is to recommend dishes, cause i can decide what are they gonna eat lolololololol I love to describe dishes and see how people react. as I say the eat what I decide it is fun.
Great stuff brother!
thank you!
Wow
Im really in a dire situation today and i strongly believe this training is going to help me alot tomorrow
How'd it go?
@@RealServerTraining its being postponed till today
@@Leobanz007 Good luck!
How'd it go?@@Leobanz007
Top tip to get rid of tables that come in just before closing: Tell them you want them to know you have no chicken available; you keep your chicken in a separate refrigerator and it's gone on the blink so you had to throw it all out. 9/10 times they'll just get up and leave.
Why would you want potential profits for your establishment and tips in your pocket walking out the door? Waitressing, serving, bartending, kitchens staff, etc....if you don't go into those positions understanding and accepting that sometimes your shift is going to last longer than you initially expected, look for a different job. It's just a characteristic of the beast. It comes with the territory. I understand you may be tired. The kitchen staff may be crabby and worn out. But again, these things are characteristic if this industry. If you don't want to deal with that, try a job that has a fixed schedule. And I'm not being smart or a bitch by saying this. Different jobs are for different people with different expectations of what they want to do and what they don't. Find what you're willing to deal with and what makes you a happier employee. Lastly, see late tables as opportunities to make more money. And if then other staff is irritated by your taking this table which requires them staying later on their part, throw the kitchen staff a few bucks out of your tip. In the future, they'll be in a better mindset to deal with a late table BC they'll say,'Well, well get some cash in our pockets when we leave work tonight'. Make it worth their while to stick around. Aaannnnddd, if you hint to the table that you were closing soon, maybe by saying after they receive their food,'and I know were closing soon, but I'll be around for a bit longer BC I have.silverware to roll in the back, etc(even if you don't)most of the time someone will say.'Oh I didn't know that it was almost closing time!' They may eat faster so as to not be rude to you. They may TUP better BC you ARENT rushing them our the door as other servers would have done or have done to them in the past. They won't feel as if theyre unwelcome and hopefully be returning customers...instead of getting pissed BC you're tired and/or you have plans for after work, make the situation help more money end up in your pocket❤
Try introducing yourself as a first step. The most powerful word in the English language is your name.
@@js77z cause being a server is about what you do or don't like.
Thanks for videos they helpful
good. glad you found em
Realy thanks ❤
glad you found the channel! Please share with friends
No fake shit. Just REAL GOOD service.
I'm working at cracker barrel soon and want to be ready. Thank you for this video.
Glad you saw it!
I've also found for recommendations to make those that benefit me while making the customer happy. For.instance, if we're super busy and I'm waiting on a large table, it would benefit me to point out that we have a wing and pizza special. Maybe 4 pizzas and 2 doz wings would be enough for the group. If they agree to something such as that,a big chunk of time is saved BC now I don't have to go to each individual customer and take their order for specific hoagies, soups, salads with particular wants (lettuce, toasted, blah blah blah...). 'Oh, so we want pepperoni pizzas? How about maybe a plain for those who don't care for pepperoni...?' Gently guide and suggest what they can get, ensuring too, to make it a point to ask,'Is this ok with everyone?' at some point. That gives the person that say, doesn't like pizza or wings, the chance to say,'Hey I'd just like a house salad' or whatever else they want. Making a few pizzas and throwing wings in is easier on the kitchen, also. Again, then they aren't dealing w a various number of random orders for this table. Customers get fed, my job is a little simpler, other customers don't have to wait so long for me to get to them BC less of my time is spent focusing on this one group of people, etc. .....Its just a technique that I've found works for me. Also app aren't necessarily a waste of money. You've heard of hangry, right? I don't want a hungry table. Neither do my customers-they don't want mom to be bitchy BC she's hungry, lol! Get something in their tummies and they'll most likely be more pleasant and easy going as customers. It'll take stress off of you
would you be able to do a video on how to react to customers who complain?
we cover some of this in videos that will eventually be up here
And if theyre not sure if theyre going to like a certain sauce, and Thats where they are getting caught up on something that they are leaning towards ordering, offer to bring out a little bit of the sauce in a little dressing cup.or something for them to try. They know that they like grilled chicken. But will they like it w that sauce smothered on it? Let them try the sample, or suggest that they order the dish and that they can ask for the sauce to be put on the aide of their dish. Then they can add it if they want and then whole dish isn't ruined by a sauce they ended up not liking......
If necessary, I'll even say, ' Where do you prefer I put your plate?' BC sometimes I'm waiting on a table of businessmen, looking at drafts opened up and laying across the table. I will not touch someone's phones some people are way too touchy about their phones. I'd be irritated if someone touched my phone, Lol. So I ask where its best for me to place their food. It makes it seem as if you really care what works best for them (even if you really don't care, lol). If I have one available, I'll even suggest that I pull over an unoccupied table thats nearby to put the food on for them. They usually appreciate this bc it doesn't require then having to quickly rearrange themselves to make room for.their food. Don't forget to ask if they need to go boxes ;)
I see the Tennessee debit card, are you in Nashville?
this was filmed in Nashville but currently in Knoxville
Girl o my dreams fr fr
If your servers look like her, the public suddenly becomes way more forgiving and all your marketing strategies start working perfectly. Like it or not those are straight facts.
Do the same from start including drinks and apps not just about entrees. Also do suggestive selling specific with water/greeting. Not ask about drinks ask specific cocktails/wine. Even water..still .sparkling...tap. and recommendations before apps..
No hands in pockets ...stand up straight further away or more bow. And dont monkey swing your arms. Also open hand no pointing and never backside a hand towards the guest. Always open hand never point and customer never back of hand perspective
Missed some things. 1. Offering appetizer at greeting rather than waiting until you get your drink. I regularly eat out and a lot of times have an idea or know what I want at least for an appetizer when I walk in or your server is busy and they don’t greet you until 3 or more minutes which is enough time to gauge the menu for an appetizer. I have said “I’m not sure yet” when servers greeted us with that question as well.
2. Took wayyy too long to take the order.
3. Not writing down the order and repeating the order.
4. Not explaining you have to check the food for obvious errors such as missing items or wrong items or wrongly made items.
5. Alcoholic drinks checking for when those are done and if it looks correct.
6. If there’s more than one person at the table you ask after 1 person says what they want such as once I was with my parents and my husband, our waiter only asked my mom if she wanted another drink, but not any of the rest of us, which I wanted another drink. Our waiter walked away before I could order it delaying my drink order.
7. When asking when done, if they have a few bites left, offer a box. I take home small leftovers if I really enjoyed my food. I may be just too full to eat the entire thing right then or have a sweet craving for dessert instead.
8. You didn’t mention dessert if the customer didn’t say they were full. You just went over 1 scenario of many.
9. If I’m done with my plate and want our check, it’s quicker to get the check, THEN take the plate. Why make me wait for you to go to the kitchen when you can do that while I read our check?
10. Making sure you give the correct check and there are no overcharges.
11. Making sure you give a pen to fill out receipt or giving back all change if paying with cash.
Lots of other things like making sure customers have utensils and napkins, offering to bring out sauces ahead of time such as ketchup or A-1, etc.
There’s many other things you just left out.
That would be a 4 hour video. This is a high-level overview of steps of service -- not intended to account for every aspect of service and multitude of scenarios that may play out. We've actually developed hours of content that does exactly that and can be found here: www.realservertraining.com You may enjoy it given your passion for service and amount of free time to critique videos on the internet.
lil rude at the end 😭
Sir if you need steward am ready to work with you am from india since 2020😂 dream to work out of india still cannot
no id requirement for the "jack and coke" simulation?
no there should be tho. although I don't card everyone and don't have to in my state. FYI because people love nit-picking: this isn't a perfect production -- just gives people a general idea of how dining experience may flow.
He did ask for her ID? She handed him her phone bc it’s not a full budget film with 40 takes but if you use your imagination when he asked for her ID then we can assume she gave it to him and he checked it 😂
I'd be annoyed if I had someone hanging around our table that much. Good manners are important but don't overdo it.
id be annoyed too but you have to understand that these are simply examples and not rules. Every customer likes different things and different people have different serving styles. some people prefer servers who are more chatty and some prefer servers who just do their job.
I never hover over a table - I interrupt guests as little as possible. Are you referring to this video? You know it's a training video right? Like not a real guest interaction...
Y the beverages are on the right hand side it should be on the left
Majority of people are right handed (90% or so) and keep their drinks on the right naturally or move them there
Lol he is using this video to actually flirt with her, nice done men, very creative 😅, I bet you earn more points after this video, even tought I have a hunche you score, sometime before this video, how I know,? let just say I know lol.😅 but if not you are just one move away.😅
Yeah, he seems totally GLUED to her and her table. I would have told him to finally leave me alone and eat.
Big mistake : you didn’t ask her about any allergy 😮
I would love to take care of her!
Seems plastic and high maintenance to me.
Verbage...vocab.. I'd be fired ...if I were to use the word "smeared". In fact I wouldn't even use "slathered" I would not even address the application in verbage. Like I wouldn't even say an aioli spread on the bun . The only verbage in an applicitory process should be along the lines of "drizzled" , "finished" , "topped", "layered", "complimented by", "incorporating", "over" "entwined", "shawowed by/with", "leading the" (adjective,) "With" or just leave out the application and Skip straight to next ingredient in descriptions. Please don't ever use the word "smeared" .... Even "spread" is low rung.
all good points although you're working in a far more upscale restaurant than this
@@RealServerTraining True, I have no bearing on how upscale/casual.
When I got onto UA-cam looking for “How to elevate your vocab as a restaurant server”
And this is the video I got… not quite what I was looking for. 🤣
Starting with appearance approach body language... For instance.. your shirts not tucked in.. for instance your posture.. for instance your voice tone.. for instance vocabulary.. for instance body language. ...
I notice he is ridiculously big with hand gestures. Probably because he wants to make an impression on the female due to attraction to make her notice him. Don't overdo your body language, it makes you look flimsy and nonserious.
I am a Server for 20 years , be honest you are anoyed of costomers WHO thinks to be Special ( Eg , vegan , lactos , Gluten bla bla) i can write a book of all These MF instagramers and Influenza WHO knows *** about anything. And they have the odasity to question our service!! How much i Love to such people , be honest Bro !!
If someone is eating on a table of 4 on their own, you always take away the others 3 covers. I never rush them to choose, that's just rude, I'll recommend but always give them a few minutes to choose on their own.
right. she's not really a guest dining here... it's just a video
Homie redo this video… I looked up steps of service cuz I was confused on what that was.. idk it was the basic shit I’ve been doing for years but I don’t think you can title the video what you did. It’s honestly clickbait, your the server of an Outback or Applebees id be so annoyed with 95% of the shit you said or did. Redo this one lil homie.
I think this video should be titled how to serve in a casual cafe… as a restaurant owner I cringed the entire time and couldn’t watch past 8 minutes.
that's not a bad suggestion as this is more casual dining
Discrete servers are better for fine restaurants. Let the guests enjoy themselves and their company. No one wants a chit chatter around.
He was very stern and short. I don’t think this is right ? I’ve been serving for 8 years now a manager trying to find a video for my servers to watch and I don’t recommend this. He said “wassup” maybe this is fine for a bar but not continental
This is a rough guide for serving in semi-casual, higher-volume restaurants in America and not intended for fine dining establishments although majority of instruction applies to most servers working in most restaurants.
Tutorial 0/10. los taladros explicaron mejor
Broma
You are very weird although informative.
Why does he talk like he’s thirsty
Did you not see her?
This is baddddd 🤦♀️🤦🤦♂️
What's your name ?
No smile ? No warm welcoming ? .... there's 0 playfulness to this interaction .
I felt pressured as a guest .
Is he a valley girl or surfer boy with that bullshit affect
What affect?
white people who talk black
Words don't have a color silly.
What about the spasmotic arm gestures? That shouts ghetto gangsta rap along with their ebonics. @@manwhoismissingtwotoenails4811
😂😂 this man is not talking “black” he literally just has a strong southern drawl/accent.. wtf
@@chloeanastasia4050 it's not the accent, it is her head wobble and arm waving like an orangutan at the intro.