I bought a 23 year old MR2 similar to your silver one 3 months ago with 55k on the clock. Week after purchase I was investigating NS handbrake not working and found calliper completely seized and nothing would get it to move. Bought an exchange calliper and problem sorted. I asked dealer to contribute to this as safety issue and obviously a fault when purchased. He agreed and I was happy. Since then battery failed & radiator started leaking. I didn’t even consider asking dealer to contribute to this these are wear & tear items and car 23 years old. You are MORE than fair with customers and I would gladly buy a car from you 👍🏻.
@@ChopsGarage I probably paid too much for mine, but it was rust free and just needed love, service & tires all of this I did myself. 51 plate with leather, good roof, 55k and everything working £4000. Was also in colour I wanted & 6 miles from my house. 3 months on and I’ve been all over car & found nothing bad either. Brilliant cars & vastly underrated.
23 years is fair for a radiator to need replacing, just done mine on a 21 year old Rover 45, but failing after 7 years on that Yeti is poor. Doesn't say much for this legendary reliability that people think they're buying with VAG.
James, Re the warranty on an 80k miles 11 year old car, I'd expect full coverage for even the most minor problem, I'd expect you to clean it every Sunday morning for me, to come to our house to do any minor plumbing / electrical work & to take my dog to the vet for his next annual booster. 🤣🤣🤣
Regarding people asking for discounts - you could write that discount into your own warranty paperwork as an excess. i.e. if you give a £250 discount on the car then the first £250 of warranty work is the excess the customer has to pay. On cars that age it shares the risk. Nobody can expect a 'brand new' 10 year old car with a full warranty at a discounted price.
As a former salesman for a well known new and used motor retailer. Who sells mainly under 5 year old car. I would say 3 to 5 year old 6 mnt warranty. Anything 5 to 10 years 3 mnt with first month unlimited 2nd and 3rd month part cost only labour to be covered by buyer. And 10 years and above 30 day 1000 miles . Sound harsh but with the entitled generation its the only way to protect your business especially as you go above and beyond even what main dealers / used supermarkets don't even do the level of prep u do chops. Keep up the good work. Honesty the best policy
James I agree completely and absolutely wholeheartedly with you ref wear and tear. I’m am in the trade, albeit on the repair side, and Joe Public will not compute any of what we tell them ref faults occurring on a used car. It’s insane how bad it’s got tbh. I admire the way you deal with it. I wish I was as positive as you are about it. Wishing you all the best as always 👍🏻
I bought a new Skoda Octavia 20Tdi last year, at 2300 miles I got the red oil light on ,dealers response it’s within tolerant, so I was for ever topping the engine up before it first service. numerous times car won’t start unless you leave it 20 minutes,dealers response there’ no issues, have had numerous parking sensor faults the dealers do an update but every now and again same fault appears. Last month a had an oil warning light saying excess oil contact workshop, the AA came out and said it’s not doing the finishing the regen and is dumping diesel into the sump and he extracted a litre out .I have the car into 2 Skoda dealers and their response was do longer journeys or it will just do the same again. It has 36000 miles as I am a cab driver the dealer knew when I purchased it what I wanted the vehicle for, never had any issues with the last 2 Skoda with dpf fitted until over 120000 miles on the clock and Skoda Uk just don’t want to know. Also now garages have purchase some sort of pass from Skoda so their computers can wind the rear electronic hand brakes back , So James I think your customers should really be grateful for the way you treat them and bend over backwards to help them.
I don't think I have ever bought a used car from a dealer that hasn't hadn't a problem, but if the cost of the repair isn't very high I usually pay for the repair myself, I think buyers need to be realistic and accept in a car with a lot of miles is going to need a repair. Some cars from dealers with a new MOT I have had have got the odd rattling ball joint but I have had it repaired myself although the car should have failed the mot. I think some warranties I have had never seem to cover the part that's gone wrong. But I think you are a very good and honest dealer that cares about being fair with your customers and your customers should appreciate that and work with you.
I think it was obvious it wasn't the battery earth strap, if it was, other electrics on the car would also have issues, such as the starter but it was starting fine.
I bought a BMW 320d 4 and a half year old car (65K miles) last November and had a catastrophic failure 5 months in. Paid £23,389 and been in a battle for the past 7 weeks just for them to look at it. Had enough now, after watching your videos it's nice to see you honour your warranties. Even if I had to contribute something I would have done but now I'm stressed angry and frustrated.
Not sure where you live pal but there is a great local radio station in dunstable Bedfordshire. Its called BBC 3 counties radio and a guy on there Jonathan vernon-smith does a consumer show. 10am -1130am Mon-Fri. Check it out he will be able to help you as long as you are UK based.
BMW's are a catastrophe waiting to happen. My son in law bought a V8 BMW brand new and only 4 month in, the engine let go. A replacement engine later, it lasted a further 6 months before letting go again. Even though not fit for purpose, returning it to BMW lost him all the usual depreciation for the time he had owned it.
No offence , Well slight offence, But i guess you did the proven reliability of the car /engine type , What was the catastrophic failure ? , I guess not CASH ? as who would save up that amount of money for that model ( 2nd offence ) .Why not get the Finance company or CC company involved then?.. Something does not add up .
Hi, thank you for taking time and contributing, unfortunately I cannot go into too much detail as its looking very likely it will be going to court. The finance company was informed within 24hours of breakdown after the dealership. The parts that failed are only seen on high milage cars I were told. Only time will tell on the outcome.
Good legal analogy … depreciation (reduction in value for a used car) is based on the appreciation (increase) of risk of failure, in increasingly expensive parts over time … boom nailed it 👍 The question of warranty at point of sale of s.hand cars is then simply a balance of who is the risk bearer, on what. Yeah maybe not simple in detail but the guiding concepts are actually quite clear … and I think you explain that split well.
i bought a 10 year year old van a few years ago,i asked for a discount but only asked for a 30 days warranty,i do a lot of miles in a week so i know if anything is gong to go wrong its gonna be within 30 days,,3 years on and the van has been perfect,i think some people want the bloody world given to them,fair play for honouring your cars,lots of dealers ry their best to wriggle out of it
To be fair Id say 30 days makes sense as you say, if the fault is already there it will resurface in that time. So it makes sense after that its just a used car doing what a used car does
I think a month is fair to be honest the problem I’ve had in the past with warranties supplied by dealers the RAC warranty yes does cover main components looks good unit you have an issue try getting a garage to touch warranty work I phone about 10 when I had an issue with my wife’s car every one said the same we don’t do warranty work not worth the hassle car can be tied up on our ramp waiting for decisions on if they will pay out and plus they limit the hourly labour rate take back to where you purchased it from let them sort it was the main answer I had of garages great content James
I bought a 2010 Honda CR-Z hybrid in May of last year from a dealer with low milage, FSH and 6 months warranty. It's not missed a beat since and has been totally reliable. Doesn't use a drop of oil or coolant and it sailed through its last MOT with no advisories. I must admit I was pleasantly surprised with the length of warranty, but it just gave me peace of mind.
My daughter had a CR-Z for a number of years, it was very reliable and gave excellent MPG. But beware parts that are peculiar to it can be expensive and awkward to obtain, on one of the MOT's the rear exhaust box needed replacing, a dealer only part, fortunately the garage welded a patch on it. Then she caught the front wing, could only source a replacement from Japan for £560!
@@robertnicholson617 They do have their weak points - what car doesn't? The doors handles have a habit of breaking, the RHS driveshaft can snap and the rear calipers can seize. As with all Japanese manufactured cars, they can rust due to lack of corrosion protection. On the plus side, they are reliable, only £25 a year road tax, group 17 insurance, ULEZ compliant and I can easily get 55 mpg on a motorway run. Parts availability can be a problem, as they only sold about 4,300 of them between 2010 and 2016 here in the UK.
A car is like any other mass produced product. New products still have a failure rate, teething troubles or just don't work for no reason at all out of the box. Over time, things wear down or out. That's life. If someone really looks after their car then that will show, but even so there is still the natural laws of ageing. A lot of garages do only give 30 days warranty and then try and sell an extended one. But, 30 days on a 10 year old car should be enough. Keep up the good work James, all the best.
If you are buying cars cheap from the auctions, then you can expect things to go wrong. That’s why you are making profit from auction cars. Sometimes cars are put through auctions because no one wants to take the risk retailing them. You are taking the risk and have to accept the consequences if giving warranties unfortunately.
That's understandable however the consumer also has to understand they are buying a cheap/older vehicle which is more likely to have some issues in a shorter period of time and if bought from a reputable dealer like James, then dealers are willing to help out as much as possible but reality is also needed from consumers.
@@AhmetCarsPlus you aren’t getting my point. If that’s the case then the consumer should just buy direct from the auction, save the extra money they are paying James and use it for repairs. That way they will actually save money. James can’t expect to take the profit and run.
@@CaptainCaveman-hc9bmthats also not the point… if the everyday person went to an auction & the car broke down theyve most likely lost a large chunk of all their money… so no an everyday person wont/cant just rock up to an auction. Also you cant finance a car from auction 😂
@@Miz-ql3ho I give up. If they are buying the same car that James would buy, then they would save money. Regardless of who buys it, if there are faults they are always going to be there. Granted about the comment for finance, but they could get a loan before buying.
Great video, but think waranties are pretty useless as far as I am concerned. I had one with warranty wise who refused to pay for the motorised handbrake because it was water damage, which was caused through a crack in the motor housing! Then changed to Motor easy after a long conversation with them. My turbos went and tried to claim to no avail! So I think they are not worth the paper they are written on I am afraid. Turbos cost me £4200.00!! My car is Range Rover L405 SDV8 with 107K miles 2013 year. Fully serviced. Thanks for your videos James always a good watch. 👍👍👍👍
There's a reason why main dealers won't retail cars over 5 years old or those with high mileage. Your warranties need to be very specific and tailored to the vehicle in question.
Had a nightmare with a 500L James. Replaced alternator, cost a fortune OE spec. Anyhoo, still wouldn't charge. My auto electrician had to eire a timed relay due to BCM issue. I would actually trade it and run and take my loss. It beats unhappy customers who keep you up at night with your mind racing. Doesn't upset people but chaps like you with a strong moral compass hate letting people down. Great video James
When I bought my 69 Camaro 5 years ago they gave me a verbal contract that anything goes wrong in 6months they would pay to fix it ,the msd failed after 4 months ,they paid and it cost them £350 with the fitting at my local garage ,
I don't know what the best way to make it clear to customers is, but you could, on the older/lower margin cars, offer 2 tiers of warranty; everyone gets the basic mechanical cover but can opt to get electronics & cosmetics covered for an extra fee. For some people, an extra £100-£200 would be worth the peace of mind; for others, the savings would be more important. Of course, warranty is not the same as consumer rights, and there will always be that minority of customers who are a pain to deal with.
James you mentioned classic cars and how no one would expect a warranty on them . The thing is with most classic cars warranty doesn't matter because people who buy classic cars are mostly petrol heads who do all the maintenance/repairs themselves. Older classic cars were much easier to work on than the modern day Euroboxes with there silly computers and rattling diesel engines that need so much more complex maintenance that cost a fortune!!
Trouble with 500s is that they make a fortune to buy, aren't very good when you get them, then you get people who don't like the high price upon sale, hence not much in them, buyers are moaners too, to be fair alternators an easy job, I did one last weekend, hour and a half and brand new 114 quid, so you could have got it in and got them back on road dead easy, first thing to have done was a cheap led volt meter to check initial charging, wants to be 14.6 v st away.
what you say is spot on, a 3 month warranty is generous even on relatively new cars, punters dont want to pay for anything. When your out and about look at tyres, see how many owners put budget tyres on even nearly new cars. Its impossible to cater a warranty for everyone. Most people I know spend the bare minimum so your warranty is a way of getting free repairs to extend the free ride. If u cant afford to repair your car just get the bus.
If the car is more than 5 years old, 30 days with the caveat of if it’s done 1000 miles in less than 30:days, then the warranty ends at 1000 miles. If it’s less than 5 years, 3 months on engine, gearbox, clutch, basically major stuff and 30 days/1000 miles on anything else.
Nightmare chops. I'm glad I'm not in the trade now. I think everything thing is made to a price now, not meant to last? Great video, as always. Cheers.
If people care about "sustainability", the regulators would focus more on reliability than tail-pipe CO2. That would drive manufacturers to make more reliable cars, reduce repair scams and encourage consumers to look after and service them properly.
Absolutely this 👍🏻. An example of a stupid design writing of cars is passenger airbags that require replacing the whole dashboard! Should be a cassette that can be replaced independently.
@@ChrisPatrick-q6k my daughter had a light front crash in 65 plate polo. And passenger airbag went off. I think that if dash didn’t need replacing it was very safe to repair.
@@ChrisPatrick-q6k I’m 55 and actually want to work on my own car. My daily is a 4 year old Toyota & I can do very little to it. Whereas my 23 year old MR2 is easy to work on. Each to their own, but modern cars have you tied to dealers for anything other basic work as so many specialist tools & computers are required to fix them. I used to be an automobile electrician and until recently I was in the automotive industry and loved it. My skills are largely redundant now and I’m now a cycle mechanic.
@@ChrisPatrick-q6k If Labour gets in sales of cars with an internal combustion engine will be banned from 2030. Although the design of EVs is in some ways simpler they sure as hell are not cheaper and there is a question mark about longevity of the batteries. This undermines the environmental case as they take much more CO2 to produce and need a significant mileage to pay back. The regulation and this transition is already costing billions which is ultimately paid for by consumers.
@@ChrisPatrick-q6k What planet are you on? You have obviously never heard of Low tension piston rings Plastic timing chain guides Wet timing belts Extended mileage intervals Etc., etc. 80s was not the peak by any means, by any reasonable metric that was almost certainly the 00s, especially pre-DPF mandates in 2007 or so. This is for reliability/obsolescence, obviously does not take into account efficiency (though it's on a par for diesels of that age to now) or safety. But to claim that for reliability - you're off your rocker
The fiat 500 09 plate refunded, put a couple of grand towards a newer one, doesn't guarantee your still not going to have issues,i agree with james,least he's footing the cost !
Depends on what you classify as a old car take for example a mk3 escort 1.3L whats to go wrong it has a a 32dgav carb, a distributor, a coil, a mechanical fuel pump, a block with pistons and a cylinder head thats about the lot, no abs, no ecu, no airbags, , no traction control, 2 speed wipers, no rev counter, no engine management light, no dual mass flywheel, no oxygen sensors,no catalytic converter, no electric windows, no central locking, no power steering, manual choke, cable clutch, and cable throttle, 50+mpg, tax exempt,modern enough to use as a daily driver, big boot for the weekly shop and 3 or 5 doors, you can fix it with a basic socket set....theres not really anything to make a warranty claim on!!
The gearbox bearings used to wear, first fault you'd see was the Speedo stopping working but the dealer was in for a gearbox rebuild. Auto choke would fail. Just two things that a lot of them would suffer when sold second hand.
@@neilgorin1037best to avoid any older cars with automatic choke. It solves a problem that never existed. And actually creating a new problem. I had several vehicles where the automatic choke failed. On one I would have to open the bonnet and move the automatic chock myself. It would kick of with one solid rev. The hardest thing is finding a 40 Yr old mk3 escort most were beyond saving in 1996 and that was 28 years ago. Not to even mention how badly a mk3 escort would fair in a crash against a modern vehicle.
James, I think you need to base your warranty period on the age of the car alone. (I see someone else on here gave a great breakdown on how that could work). Any reasonable customer will understand the thought process behind it, and ultimately, they’re fully at liberty to sort out their own warranty cover which will no doubt (given my own enquiries) be hellishly expensive! Whether it’s different for vans, but I brought a 2018 LWB Vivaro in November’22 with 13500 miles on the clock and only got 3 months warranty.
30 days warranty To cover engine/ecu/throttle body/gearbox/fuel system Items not covered - suspension/tyres/bodywork/radiator/battery/filters/spark plugs/brakes/bulbs/belts and other serviceable items This is coming from a consumer perspective. Can I just say, thank you for all your videos. It really has opened my eyes to car trading and what margins traders have. I do have a lot more empathy for traders now which will help me when it comes to buying a car in the future 👍🏻
I was thinking the same, maybe add a mileage limit into it as well. A longer third party warranty could be offered at a price. I know that James used to that and stopped for some reason, but it might be the most economical way to go.
Cars are the only thing that people expect warranty on something 10 or even 15 years old, no one would expect old tech stuff to even work, same with say property, you've bought it and you've bought it, how can you fairly warranty something that the original maker of the part washed his hands of maybe 8 years ago, just because you've had the cheek to try and make a living from selling a very old, hard used item your expected to pick up the torch and carry on with it.
I’m trying to see this from both points of view. I get it you can’t payout 4k on a 3k car. On the other why buy from a dealer? I can save from buying private and both way I’m going to be responsible for what goes wrong.
I had to replace a hose clamp on the radiator (due to rust) on my 2014 Civic with 35,000 ok the clock. Not a bad car, just getting on a bit and things like these are to be expected. Thankfully the coolant change was due a week later. Would've been disappointed if the clamp had failed after I'd replaced the coolant!
On cheapies I say no warranty, but I've been in the job years and check everything, give a totally honest appraisal, put full mot on them, full service, check if say belts good, let them have a long test drive, that's a lot better than a private sale, generally I have few problems, it's all you can realistically do on a car at say 1500 quid, which in its self is the new 500 quid banger, back in the day most of my cars were 995,with inflation that's 3k,unfortunately tho people haven't moved on from then in their heads, I've just sold a daica step way for 1200 quid, that's full mot, service and 2 new tyres, only made a couple on it and I can't have any comebacks at that price, people may say charge more, I did initially, but no takers.
Its a tuff call, you want to do the right thing but......at some point Wear & tear needs to be explained that "its not a new car" so expect age related issues. Engine, gearbox & clutch 90 days, thats Yr lot
Rads are alli and plastic bud, they quite often leak on the joints from the core to the plastic top or bottom, tbh a radiator sealer will usually sort it permanently, when your looking at the engine look for dampness or pink coolant stains, most radiators are like 80 quid, so 350 bill is a bit of a blow. Tbh I'd insist on a return to base warranty then you can probably do a fix yourself, or Pete, just letting another Garage get involved is expensive, like that abs sensor, scan it yourself, usually sensors are 20 quid and easy enough to fit, on all your warranty claims list I've had done em all in house, you'd have saved a fortune, but obviously not always easy to get them back in.
Sticking clutch pedal on the C Max is more than likely the clutch pedal master cylinder. Focus Mk3.5 suffer from this, not too expensive but a pig of a job to do.
On older or high miles stuff just say 30 day's, more or less everything, if they don't like it and if it's only a small margin don't sell it them, someone who's easier and more realistic on an old car will soon come along, it's no good just breaking even.
Unusual to cover radiators because even brand new ones can be punctured by stones fairly easily. On cars over 10 years old you should only be offering a 30 day warranty with up to 3 months available at additional cost. It's not exactly true that different brands of car age equally. A lot depends on the quality of the brand. Honda and Lexus are brands that neither miles or age affect as much a Ford's because Fords are junk from new.
Cannot agree. My 2005 Mondeo only let me down with front springs ( year 5 and 6) Alternator on 2018. Now traded it in to High Peak. They gave me £250 , got a advisory free MOT and were going to sell it for £1995. Not bad fr a junk car?
@@FingleshamI got a transit connect van to 207k and had nothing other than brakes and tyres. And it was only one set of brakes and they were still like new at 207k
Hopefully it is the alternator James as it turned out to be the wiring loom on the wife's fiat 500 after the battery, battery quick release clamp/component, earth strap and alternator was replaced.
7 місяців тому
James, when you self-warranty, can you mix the timings? For instance can you offer a three month warranty with exceptions, such as electric window controls 1 month, to give it an existing problem to show itself, but so you don't get caught with things that then break on a decade old motor?
You seem pretty generous compared to the old 'Arthur Daley' dealers.Buyers will obviously take advantage if they can but a 2009 car is old unless it is a minter with low miles.
Great video bud, your lucky where you are tho being able to build a healthy margin in to cover this stuff, unfortunately in south Yorkshire they want em for nothing and come back, ie I sold an 08 fiat 500 for 1550,thats a private sale or trade price, fresh mot, fresh service, then it's what warranty is with it?
Its movement and miles that cause wear...not years ... I dont accept the premise that years affect too much on a vehicle...of course rubber will perish , in time ..eg. a door , rarely opened wont wear a hinge pin
On cars up to 10 years old give 3 months /1000 miles warranty, anything older 1 month / 500 mile warranty. In future any car that's 15 years old just sell as spares and repair. Not worth the aggravation for such small margins . Don't sell anything less than £5k ideally to keep the 10 to 15 per cent margin feasible.
I pay for a warranty every year on my 2017 Skoda fabia. Purely because it has a dsg gearbox, but my car has allways been serviced every year from new , but that warranty just gives me peace of mind
Most main dealers don't do the oil change on the gearbox unless you specifically ask for it. From what I've read, most that fail haven't had the oil changed.
@@neilgorin1037 if you have the later dq200. 7 speed dsg there is no schedule to have the gearbox oil changed it has a dry clutch don’t understand what that means but I just looked it up on google and that is what I found
I think on a 63 plate a three month warranty would be sufficient But you could have Bronze as standard or silver or gold warranty With an extension If the customer paid the extra surcharge I wouldn't expect the radiator to leak within the first month though Mind you I use vehicle score to check likely problems with any car and look at the MOT history Every car model has weak spots that go wrong regularly What is the one with the baked bean type sump ? If in doubt ask a mechanic to come with you when buying a car But even the best mechanic can miss possible faults Like an Alternator and diagnose a dodgy earth Do you have many customers that visit you that have an obd code reader to check for historical fult codes ?
Not speaking no badness but from an outsider looking in i do feel that the moores garage are taking advantage of your so you say open cheque book,, just my opinion
Mechanically warranty engine and gearbox is reasonable warranty for 3 months have you not thought about doing a extended warranty for a additional cost so if they want extra on there warranty they do have that choice alot of garages or offering this now!!
I don't know the law but if I was a dealer, it wouldn't matter what car, what mileage or what age, I would do a one month warranty that covers the main things such as engine, gearbox and suspension, and only those 3 things, if the engine blows or head gasket, gearbox won't go in any of the gears and the suspension and that would be it, if you buy a car with a full 12 months MOT, that means when you sold car it was by law fit to be on road, any little sensors or radiators or whatever I wouldnt cover because as you say it wear and tear, it's just a part of buying cars
Problem we have these day people can't fix nothing of have any intelligence. Just blame something or someone. . A used car is a car someone didn't want . People should understand that
Under law they can still be considered as a valid claim as the consumer rights act allows for up to 6 months. But the law also allows for the age, miles and price to be considered as to whether the part that failed is a reasonable expectation to be replace.
@@ChopsGarage would it be difficult to source 3 c1s aygos 107s. Looking to source 3 a month part time but thinking that these cars I will get outbid as they are easy sellers
If it wasn't leaking when he sold it I don't see how he is liable at all. And that's a big bill for just a radiator. Last one I replaced cost me nothing and just 2 bolts and 2 hoses
On the fiat 500 bud if the alternator light was going St out and producing 14 volts plus, it's unlikely to be that, as you'll know fiats are bad for steering column motor faults, I've had luck just replacing the motor it's self.
I've just bought a Freelander 2..FSH, picking it up tomorrow.. first place it's going, even before driving it home, is to a highly trusted LandRover specialist, they're going over it with a magnifying glass and a highly trained LandRover sniffer dog, (just kidding :>).. Any whines, rattles or groans and it's straight back to the dealer... I expect to have issues with a used vehicle, but they can only get worse....so not when it leaves the dealer. That's their job.
@@ashleybarker937 I would have had it for less than 24hrs.. It all seems ok.. Haldex performs ok in tight circles.. I've been around cars for 60 years.. fairly capable, but the experts are the ones I depend upon.
Isn't the Fiat500 steering problem a common issue on this model that normally relates to the steering column and will require a new column to rectify the problem?🤔
TGH James I think you're fairer on warranties than you should be. I had an alternator fail on a car once & the dealer paid half of what it cost me to have it recovered & fixed & I don't think I even had any kind of warranty with it. Other than that, apart from a catastrophic failure, I wouldn't even bother claiming, I'd just fix it or get it fixed myself.
Three months on non major items perhaps? Six months on major mechanical parts Engine, gearbox etc? I had a Peugeot once (we all make mistakes), bought it at 6months old. Failed its first mot on dampers. 20odd k on the clock. and withing its 3year manufacturers warranty. They wouldnt honour the claim as its a consumable item? Repaired and mot'd it then got shot.
I agree with a car that is 14 years old a 30 day warranty is more then fair. A lot of people just don't get a car that are 10 15 years old are 100% going to need money spent on parts nothing lasts forever
It just seems like a lot of money for a 10-15 year old car now we're still talking £10k / £5k. I remember when a 10 year old car was £300 with tax and mot on it. I think people see £5k as a lot of money to lose if the car goes wrong. It's not a lot anymore and it's surprising cars still look so good at 15 years old now, before they would have been full of rust.
A 30 day warranty on anything over 10 years old is totally reasonable. You should limit it to major components only if you still want to give 3 months warranty. With all warranties fair wear and tear is open to interpretation, so you should define one way or another if a part is covered or not
If I buy a car from an independent garage such as yours I'd only expect a 3rd party Warren g... and I'd not expect too much from that as 99 percent of garages don't like warranty work.
A 3 month warranty (parts and labour) on anything but "consumables" for a second hand car? More than fair, I would take that all day long rather than a year long third party warranty, which will exclude more than it includes. Three months is plenty to find out any issues. 👍
Sadly with high mileage cars these things will be worn ,the difference is is that you cannot beat a low mileage car. Less prep.less trouble,peace of mind....sadly in the trade we have to take all sorts of cars in from garages etc etc
Cars are only low mileage if people don't use them. If you are going to do low mileage it's best to buy a high mileage car. I bought a 2011 with 89k on it now it's got 112k on it. It's actually low mileage now at 13 years old. As before it was 89k and just 2 years old. It was an absolute steal because of the high mileage.
@@chrishart8548 Yes but pound for pound thats not high mileage in relation the year etc etc .....James sold a 2017/17 Yeti with 127k on it and has spent bundles on it,Thats the point where clutches flywheels radiators go and other expensive parts. I have to admit if i retail a high mileage car i always spend bundles on it because of part failure.
@@davemellor4697 I'm just saying if someone buys a car doesn't do really any miles and then sells it they have lost out big time. If you plan on doing high mileage buy a car with low mileage. If you don't plan on doing many miles like myself buy a high mileage car . I paid £10k for a 2 year old car that would have been £32k new because it was only 2 years old but had 89k miles.
@@chrishart8548 You are talking from a consumer point of view i am a car dealer so i have to spend ££££ on it to make it of satisfactory quality,thats different.
0 to 60k = 3 months - 60k to 85k = 2 months - 85k to 100k = 1 month. Only covering main engine and gearbox components, main supension components and steering components, not pipes, clips, wires, switches etc. With a big list of exclusions, like - door handles, seta covers, aerials, wipers, anything audio related radio/cassete/cd/usb, etc etc. BTW radiator leaks could be stone/road debris damage !!!!!!!!!!!!!!!!!!!
I bought a 23 year old MR2 similar to your silver one 3 months ago with 55k on the clock. Week after purchase I was investigating NS handbrake not working and found calliper completely seized and nothing would get it to move. Bought an exchange calliper and problem sorted. I asked dealer to contribute to this as safety issue and obviously a fault when purchased. He agreed and I was happy. Since then battery failed & radiator started leaking. I didn’t even consider asking dealer to contribute to this these are wear & tear items and car 23 years old. You are MORE than fair with customers and I would gladly buy a car from you 👍🏻.
Do you mind me asking what you paid for the car as trying to value mine
@@ChopsGarage I probably paid too much for mine, but it was rust free and just needed love, service & tires all of this I did myself. 51 plate with leather, good roof, 55k and everything working £4000. Was also in colour I wanted & 6 miles from my house. 3 months on and I’ve been all over car & found nothing bad either. Brilliant cars & vastly underrated.
23 years is fair for a radiator to need replacing, just done mine on a 21 year old Rover 45, but failing after 7 years on that Yeti is poor. Doesn't say much for this legendary reliability that people think they're buying with VAG.
@@neilwalsh4058 I want want your smoking lol if you think 23yrs is expected life lil
@@ChopsGarage It was for 90's & early millennium cars, but that's before manufactures realised built in failure made them a lot lot more money.
James, Re the warranty on an 80k miles 11 year old car, I'd expect full coverage for even the most minor problem, I'd expect you to clean it every Sunday morning for me, to come to our house to do any minor plumbing / electrical work & to take my dog to the vet for his next annual booster. 🤣🤣🤣
Regarding people asking for discounts - you could write that discount into your own warranty paperwork as an excess. i.e. if you give a £250 discount on the car then the first £250 of warranty work is the excess the customer has to pay. On cars that age it shares the risk. Nobody can expect a 'brand new' 10 year old car with a full warranty at a discounted price.
As a former salesman for a well known new and used motor retailer. Who sells mainly under 5 year old car. I would say 3 to 5 year old 6 mnt warranty. Anything 5 to 10 years 3 mnt with first month unlimited 2nd and 3rd month part cost only labour to be covered by buyer. And 10 years and above 30 day 1000 miles . Sound harsh but with the entitled generation its the only way to protect your business especially as you go above and beyond even what main dealers / used supermarkets don't even do the level of prep u do chops. Keep up the good work. Honesty the best policy
I'd trust small independent garages for servicing over dealers any day! You still get your book stamped!
James I agree completely and absolutely wholeheartedly with you ref wear and tear. I’m am in the trade, albeit on the repair side, and Joe Public will not compute any of what we tell them ref faults occurring on a used car. It’s insane how bad it’s got tbh. I admire the way you deal with it. I wish I was as positive as you are about it. Wishing you all the best as always 👍🏻
I bought a new Skoda Octavia 20Tdi last year, at 2300 miles I got the red oil light on ,dealers response it’s within tolerant, so I was for ever topping the engine up before it first service. numerous times car won’t start unless you leave it 20 minutes,dealers response there’ no issues, have had numerous parking sensor faults the dealers do an update but every now and again same fault appears. Last month a had an oil warning light saying excess oil contact workshop, the AA came out and said it’s not doing the finishing the regen and is dumping diesel into the sump and he extracted a litre out .I have the car into 2 Skoda dealers and their response was do longer journeys or it will just do the same again. It has 36000 miles as I am a cab driver the dealer knew when I purchased it what I wanted the vehicle for, never had any issues with the last 2 Skoda with dpf fitted until over 120000 miles on the clock and Skoda Uk just don’t want to know. Also now garages have purchase some sort of pass from Skoda so their computers can wind the rear electronic hand brakes back , So James I think your customers should really be grateful for the way you treat them and bend over backwards to help them.
I don't think I have ever bought a used car from a dealer that hasn't hadn't a problem, but if the cost of the repair isn't very high I usually pay for the repair myself, I think buyers need to be realistic and accept in a car with a lot of miles is going to need a repair. Some cars from dealers with a new MOT I have had have got the odd rattling ball joint but I have had it repaired myself although the car should have failed the mot. I think some warranties I have had never seem to cover the part that's gone wrong. But I think you are a very good and honest dealer that cares about being fair with your customers and your customers should appreciate that and work with you.
I think it was obvious it wasn't the battery earth strap, if it was, other electrics on the car would also have issues, such as the starter but it was starting fine.
I bought a BMW 320d 4 and a half year old car (65K miles) last November and had a catastrophic failure 5 months in. Paid £23,389 and been in a battle for the past 7 weeks just for them to look at it. Had enough now, after watching your videos it's nice to see you honour your warranties. Even if I had to contribute something I would have done but now I'm stressed angry and frustrated.
Not sure where you live pal but there is a great local radio station in dunstable Bedfordshire. Its called BBC 3 counties radio and a guy on there Jonathan vernon-smith does a consumer show. 10am -1130am Mon-Fri. Check it out he will be able to help you as long as you are UK based.
BMW's are a catastrophe waiting to happen. My son in law bought a V8 BMW brand new and only 4 month in, the engine let go. A replacement engine later, it lasted a further 6 months before letting go again. Even though not fit for purpose, returning it to BMW lost him all the usual depreciation for the time he had owned it.
No offence , Well slight offence, But i guess you did the proven reliability of the car /engine type , What was the catastrophic failure ? , I guess not CASH ? as who would save up that amount of money for that model ( 2nd offence ) .Why not get the Finance company or CC company involved then?.. Something does not add up .
Hi, thank you for taking time and contributing, unfortunately I cannot go into too much detail as its looking very likely it will be going to court. The finance company was informed within 24hours of breakdown after the dealership. The parts that failed are only seen on high milage cars I were told. Only time will tell on the outcome.
Good legal analogy … depreciation (reduction in value for a used car) is based on the appreciation (increase) of risk of failure, in increasingly expensive parts over time … boom nailed it 👍 The question of warranty at point of sale of s.hand cars is then simply a balance of who is the risk bearer, on what.
Yeah maybe not simple in detail but the guiding concepts are actually quite clear … and I think you explain that split well.
i bought a 10 year year old van a few years ago,i asked for a discount but only asked for a 30 days warranty,i do a lot of miles in a week so i know if anything is gong to go wrong its gonna be within 30 days,,3 years on and the van has been perfect,i think some people want the bloody world given to them,fair play for honouring your cars,lots of dealers ry their best to wriggle out of it
To be fair Id say 30 days makes sense as you say, if the fault is already there it will resurface in that time. So it makes sense after that its just a used car doing what a used car does
I think a month is fair to be honest the problem I’ve had in the past with warranties supplied by dealers the RAC warranty yes does cover main components looks good unit you have an issue try getting a garage to touch warranty work I phone about 10 when I had an issue with my wife’s car every one said the same we don’t do warranty work not worth the hassle car can be tied up on our ramp waiting for decisions on if they will pay out and plus they limit the hourly labour rate take back to where you purchased it from let them sort it was the main answer I had of garages great content James
I bought a 2010 Honda CR-Z hybrid in May of last year from a dealer with low milage, FSH and 6 months warranty. It's not missed a beat since and has been totally reliable. Doesn't use a drop of oil or coolant and it sailed through its last MOT with no advisories. I must admit I was pleasantly surprised with the length of warranty, but it just gave me peace of mind.
My daughter had a CR-Z for a number of years, it was very reliable and gave excellent MPG. But beware parts that are peculiar to it can be expensive and awkward to obtain, on one of the MOT's the rear exhaust box needed replacing, a dealer only part, fortunately the garage welded a patch on it. Then she caught the front wing, could only source a replacement from Japan for £560!
@@robertnicholson617 They do have their weak points - what car doesn't? The doors handles have a habit of breaking, the RHS driveshaft can snap and the rear calipers can seize. As with all Japanese manufactured cars, they can rust due to lack of corrosion protection. On the plus side, they are reliable, only £25 a year road tax, group 17 insurance, ULEZ compliant and I can easily get 55 mpg on a motorway run. Parts availability can be a problem, as they only sold about 4,300 of them between 2010 and 2016 here in the UK.
A car is like any other mass produced product. New products still have a failure rate, teething troubles or just don't work for no reason at all out of the box. Over time, things wear down or out. That's life. If someone really looks after their car then that will show, but even so there is still the natural laws of ageing. A lot of garages do only give 30 days warranty and then try and sell an extended one. But, 30 days on a 10 year old car should be enough. Keep up the good work James, all the best.
If you are buying cars cheap from the auctions, then you can expect things to go wrong. That’s why you are making profit from auction cars. Sometimes cars are put through auctions because no one wants to take the risk retailing them. You are taking the risk and have to accept the consequences if giving warranties unfortunately.
That's understandable however the consumer also has to understand they are buying a cheap/older vehicle which is more likely to have some issues in a shorter period of time and if bought from a reputable dealer like James, then dealers are willing to help out as much as possible but reality is also needed from consumers.
@@AhmetCarsPlus you aren’t getting my point. If that’s the case then the consumer should just buy direct from the auction, save the extra money they are paying James and use it for repairs. That way they will actually save money. James can’t expect to take the profit and run.
@@CaptainCaveman-hc9bmthats also not the point… if the everyday person went to an auction & the car broke down theyve most likely lost a large chunk of all their money… so no an everyday person wont/cant just rock up to an auction.
Also you cant finance a car from auction 😂
@@Miz-ql3ho I give up. If they are buying the same car that James would buy, then they would save money. Regardless of who buys it, if there are faults they are always going to be there. Granted about the comment for finance, but they could get a loan before buying.
Great video, but think waranties are pretty useless as far as I am concerned. I had one with warranty wise who refused to pay for the motorised handbrake because it was water damage, which was caused through a crack in the motor housing! Then changed to Motor easy after a long conversation with them. My turbos went and tried to claim to no avail! So I think they are not worth the paper they are written on I am afraid. Turbos cost me £4200.00!! My car is Range Rover L405 SDV8 with 107K miles 2013 year. Fully serviced. Thanks for your videos James always a good watch. 👍👍👍👍
There's a reason why main dealers won't retail cars over 5 years old or those with high mileage. Your warranties need to be very specific and tailored to the vehicle in question.
Had a nightmare with a 500L James. Replaced alternator, cost a fortune OE spec. Anyhoo, still wouldn't charge. My auto electrician had to eire a timed relay due to BCM issue. I would actually trade it and run and take my loss. It beats unhappy customers who keep you up at night with your mind racing. Doesn't upset people but chaps like you with a strong moral compass hate letting people down. Great video James
Top marks for your customer service
Thanks 👍
When I bought my 69 Camaro 5 years ago they gave me a verbal contract that anything goes wrong in 6months they would pay to fix it ,the msd failed after 4 months ,they paid and it cost them £350 with the fitting at my local garage ,
I don't know what the best way to make it clear to customers is, but you could, on the older/lower margin cars, offer 2 tiers of warranty; everyone gets the basic mechanical cover but can opt to get electronics & cosmetics covered for an extra fee.
For some people, an extra £100-£200 would be worth the peace of mind; for others, the savings would be more important. Of course, warranty is not the same as consumer rights, and there will always be that minority of customers who are a pain to deal with.
James you mentioned classic cars and how no one would expect a warranty on them . The thing is with most classic cars warranty doesn't matter because people who buy classic cars are mostly petrol heads who do all the maintenance/repairs themselves.
Older classic cars were much easier to work on than the modern day Euroboxes with there silly computers and rattling diesel engines that need so much more complex maintenance that cost a fortune!!
Trouble with 500s is that they make a fortune to buy, aren't very good when you get them, then you get people who don't like the high price upon sale, hence not much in them, buyers are moaners too, to be fair alternators an easy job, I did one last weekend, hour and a half and brand new 114 quid, so you could have got it in and got them back on road dead easy, first thing to have done was a cheap led volt meter to check initial charging, wants to be 14.6 v st away.
💯!
Great video James! Showing the true story behind being a car dealer 👍🏼
what you say is spot on, a 3 month warranty is generous even on relatively new cars, punters dont want to pay for anything. When your out and about look at tyres, see how many owners put budget tyres on even nearly new cars. Its impossible to cater a warranty for everyone. Most people I know spend the bare minimum so your warranty is a way of getting free repairs to extend the free ride. If u cant afford to repair your car just get the bus.
If the car is more than 5 years old, 30 days with the caveat of if it’s done 1000 miles in less than 30:days, then the warranty ends at 1000 miles. If it’s less than 5 years, 3 months on engine, gearbox, clutch, basically major stuff and 30 days/1000 miles on anything else.
2013 Yeti Warranty - expect 3 months, cover major mechanicals and major electricals - E.g. Gearbox electronics etc.
Nightmare chops. I'm glad I'm not in the trade now. I think everything thing is made to a price now, not meant to last? Great video, as always. Cheers.
I don't trust any cars now they are all ticking time bombs.
If people care about "sustainability", the regulators would focus more on reliability than tail-pipe CO2. That would drive manufacturers to make more reliable cars, reduce repair scams and encourage consumers to look after and service them properly.
Absolutely this 👍🏻. An example of a stupid design writing of cars is passenger airbags that require replacing the whole dashboard! Should be a cassette that can be replaced independently.
@@ChrisPatrick-q6k my daughter had a light front crash in 65 plate polo. And passenger airbag went off. I think that if dash didn’t need replacing it was very safe to repair.
@@ChrisPatrick-q6k I’m 55 and actually want to work on my own car. My daily is a 4 year old Toyota & I can do very little to it. Whereas my 23 year old MR2 is easy to work on. Each to their own, but modern cars have you tied to dealers for anything other basic work as so many specialist tools & computers are required to fix them. I used to be an automobile electrician and until recently I was in the automotive industry and loved it. My skills are largely redundant now and I’m now a cycle mechanic.
@@ChrisPatrick-q6k If Labour gets in sales of cars with an internal combustion engine will be banned from 2030. Although the design of EVs is in some ways simpler they sure as hell are not cheaper and there is a question mark about longevity of the batteries. This undermines the environmental case as they take much more CO2 to produce and need a significant mileage to pay back. The regulation and this transition is already costing billions which is ultimately paid for by consumers.
@@ChrisPatrick-q6k What planet are you on? You have obviously never heard of
Low tension piston rings
Plastic timing chain guides
Wet timing belts
Extended mileage intervals
Etc., etc.
80s was not the peak by any means, by any reasonable metric that was almost certainly the 00s, especially pre-DPF mandates in 2007 or so.
This is for reliability/obsolescence, obviously does not take into account efficiency (though it's on a par for diesels of that age to now) or safety.
But to claim that for reliability - you're off your rocker
The fiat 500 09 plate refunded, put a couple of grand towards a newer one, doesn't guarantee your still not going to have issues,i agree with james,least he's footing the cost !
Aside from stone damage I've never had a radiator suddenly go, they've just leaked more over time so that sounds unusual to me.
Depends on what you classify as a old car take for example a mk3 escort 1.3L whats to go wrong it has a a 32dgav carb, a distributor, a coil, a mechanical fuel pump, a block with pistons and a cylinder head thats about the lot, no abs, no ecu, no airbags, , no traction control, 2 speed wipers, no rev counter, no engine management light, no dual mass flywheel, no oxygen sensors,no catalytic converter, no electric windows, no central locking, no power steering, manual choke, cable clutch, and cable throttle, 50+mpg, tax exempt,modern enough to use as a daily driver, big boot for the weekly shop and 3 or 5 doors, you can fix it with a basic socket set....theres not really anything to make a warranty claim on!!
The gearbox bearings used to wear, first fault you'd see was the Speedo stopping working but the dealer was in for a gearbox rebuild. Auto choke would fail. Just two things that a lot of them would suffer when sold second hand.
@@neilgorin1037best to avoid any older cars with automatic choke. It solves a problem that never existed. And actually creating a new problem. I had several vehicles where the automatic choke failed. On one I would have to open the bonnet and move the automatic chock myself. It would kick of with one solid rev. The hardest thing is finding a 40 Yr old mk3 escort most were beyond saving in 1996 and that was 28 years ago. Not to even mention how badly a mk3 escort would fair in a crash against a modern vehicle.
@@chrishart8548 very true. I used to convert my cars to manual chokes. Never had an automatic one that worked once the car was 3 or 4 years old.
James, I think you need to base your warranty period on the age of the car alone. (I see someone else on here gave a great breakdown on how that could work).
Any reasonable customer will understand the thought process behind it, and ultimately, they’re fully at liberty to sort out their own warranty cover which will no doubt (given my own enquiries) be hellishly expensive!
Whether it’s different for vans, but I brought a 2018 LWB Vivaro in November’22 with 13500 miles on the clock and only got 3 months warranty.
Seems short for the age but then you accepted it so maybe peoples expectations are not what mine are
@@ChopsGarage I did try and push it, but they wouldn’t budge. At the end of the day, here I am 18 months later, and have had no issues 😊
30 days warranty
To cover engine/ecu/throttle body/gearbox/fuel system
Items not covered - suspension/tyres/bodywork/radiator/battery/filters/spark plugs/brakes/bulbs/belts and other serviceable items
This is coming from a consumer perspective.
Can I just say, thank you for all your videos. It really has opened my eyes to car trading and what margins traders have. I do have a lot more empathy for traders now which will help me when it comes to buying a car in the future 👍🏻
I was thinking the same, maybe add a mileage limit into it as well. A longer third party warranty could be offered at a price. I know that James used to that and stopped for some reason, but it might be the most economical way to go.
The dsg gearbox was in our experience anything but reliable
You are with out a doubt very fare and honest
Cars are the only thing that people expect warranty on something 10 or even 15 years old, no one would expect old tech stuff to even work, same with say property, you've bought it and you've bought it, how can you fairly warranty something that the original maker of the part washed his hands of maybe 8 years ago, just because you've had the cheek to try and make a living from selling a very old, hard used item your expected to pick up the torch and carry on with it.
I've just fitted an alternator on a fiat 500,it blew the dash, ha, ha.
In the old days traders operating out of bombsites in London used to set the dogs on any customer who had the temerity to complain...
*_Arther Daly_** !*
She’s certainly hammering the mileage on that yeti, bloody hell!
I’m trying to see this from both points of view.
I get it you can’t payout 4k on a 3k car. On the other why buy from a dealer? I can save from buying private and both way I’m going to be responsible for what goes wrong.
I had to replace a hose clamp on the radiator (due to rust) on my 2014 Civic with 35,000 ok the clock. Not a bad car, just getting on a bit and things like these are to be expected.
Thankfully the coolant change was due a week later. Would've been disappointed if the clamp had failed after I'd replaced the coolant!
🫢
I have a years warranty on my LADA every year ,had it for 20 years new elastic bands and string and springs and tape .
You get 6 months warranty with evey use car that's the law car has to be fit for purpose
@@markhayes2981 lol im funny a lada ,
On cheapies I say no warranty, but I've been in the job years and check everything, give a totally honest appraisal, put full mot on them, full service, check if say belts good, let them have a long test drive, that's a lot better than a private sale, generally I have few problems, it's all you can realistically do on a car at say 1500 quid, which in its self is the new 500 quid banger, back in the day most of my cars were 995,with inflation that's 3k,unfortunately tho people haven't moved on from then in their heads, I've just sold a daica step way for 1200 quid, that's full mot, service and 2 new tyres, only made a couple on it and I can't have any comebacks at that price, people may say charge more, I did initially, but no takers.
Its a tuff call, you want to do the right thing but......at some point Wear & tear needs to be explained that "its not a new car" so expect age related issues. Engine, gearbox & clutch 90 days, thats Yr lot
Rads are alli and plastic bud, they quite often leak on the joints from the core to the plastic top or bottom, tbh a radiator sealer will usually sort it permanently, when your looking at the engine look for dampness or pink coolant stains, most radiators are like 80 quid, so 350 bill is a bit of a blow. Tbh I'd insist on a return to base warranty then you can probably do a fix yourself, or Pete, just letting another Garage get involved is expensive, like that abs sensor, scan it yourself, usually sensors are 20 quid and easy enough to fit, on all your warranty claims list I've had done em all in house, you'd have saved a fortune, but obviously not always easy to get them back in.
Sticking clutch pedal on the C Max is more than likely the clutch pedal master cylinder. Focus Mk3.5 suffer from this, not too expensive but a pig of a job to do.
Done a Kuga for my manager my god what a pain in the backside that was!
More than fair. Great. Glen.
On older or high miles stuff just say 30 day's, more or less everything, if they don't like it and if it's only a small margin don't sell it them, someone who's easier and more realistic on an old car will soon come along, it's no good just breaking even.
Hi royston after the 30 days is the customer still not protected for another 5 months under consumer law ?
@@rickysingh5641 yes, basically dealer is for it up to six mths, maybe longer,
Unusual to cover radiators because even brand new ones can be punctured by stones fairly easily.
On cars over 10 years old you should only be offering a 30 day warranty with up to 3 months available at additional cost.
It's not exactly true that different brands of car age equally. A lot depends on the quality of the brand. Honda and Lexus are brands that neither miles or age affect as much a Ford's because Fords are junk from new.
Cannot agree. My 2005 Mondeo only let me down with front springs ( year 5 and 6) Alternator on 2018. Now traded it in to High Peak. They gave me £250 , got a advisory free MOT and were going to sell it for £1995. Not bad fr a junk car?
@@FingleshamI got a transit connect van to 207k and had nothing other than brakes and tyres. And it was only one set of brakes and they were still like new at 207k
Hopefully it is the alternator James as it turned out to be the wiring loom on the wife's fiat 500 after the battery, battery quick release clamp/component, earth strap and alternator was replaced.
James, when you self-warranty, can you mix the timings? For instance can you offer a three month warranty with exceptions, such as electric window controls 1 month, to give it an existing problem to show itself, but so you don't get caught with things that then break on a decade old motor?
Has the rear left hand suspension coil failed on that Yeti ?
No all good
3 months expected with an option to extend to 6 months on the yeti.
You seem pretty generous compared to the old 'Arthur Daley' dealers.Buyers will obviously take advantage if they can but a 2009 car is old unless it is a minter with low miles.
Good to see your cars are getting a bit newer than when you first started . Hopefully not as many warranty claims.
Are they getting newer though.
The cross land is 6 years old but the van is 8 the yeti is 11
Great video bud, your lucky where you are tho being able to build a healthy margin in to cover this stuff, unfortunately in south Yorkshire they want em for nothing and come back, ie I sold an 08 fiat 500 for 1550,thats a private sale or trade price, fresh mot, fresh service, then it's what warranty is with it?
Three months warranty on a car costing under six grand will do for me all day.
Its movement and miles that cause wear...not years ... I dont accept the premise that years affect too much on a vehicle...of course rubber will perish , in time ..eg. a door , rarely opened wont wear a hinge pin
On cars up to 10 years old give 3 months /1000 miles warranty, anything older 1 month / 500 mile warranty. In future any car that's 15 years old just sell as spares and repair. Not worth the aggravation for such small margins . Don't sell anything less than £5k ideally to keep the 10 to 15 per cent margin feasible.
I pay for a warranty every year on my 2017 Skoda fabia. Purely because it has a dsg gearbox, but my car has allways been serviced every year from new , but that warranty just gives me peace of mind
Most main dealers don't do the oil change on the gearbox unless you specifically ask for it. From what I've read, most that fail haven't had the oil changed.
@@neilgorin1037 if you have the later dq200. 7 speed dsg there is no schedule to have the gearbox oil changed it has a dry clutch don’t understand what that means but I just looked it up on google and that is what I found
I think on a 63 plate a three month warranty would be sufficient But you could have Bronze as standard or silver or gold warranty With an extension If the customer paid the extra surcharge I wouldn't expect the radiator to leak within the first month though Mind you I use vehicle score to check likely problems with any car and look at the MOT history Every car model has weak spots that go wrong regularly What is the one with the baked bean type sump ? If in doubt ask a mechanic to come with you when buying a car But even the best mechanic can miss possible faults Like an Alternator and diagnose a dodgy earth Do you have many customers that visit you that have an obd code reader to check for historical fult codes ?
The only reason a radiator should fail is damage not corrosion as long as the correct coolant is used. They are not made from steel.
Not speaking no badness but from an outsider looking in i do feel that the moores garage are taking advantage of your so you say open cheque book,, just my opinion
Mechanically warranty engine and gearbox is reasonable warranty for 3 months have you not thought about doing a extended warranty for a additional cost so if they want extra on there warranty they do have that choice alot of garages or offering this now!!
I don't know the law but if I was a dealer, it wouldn't matter what car, what mileage or what age, I would do a one month warranty that covers the main things such as engine, gearbox and suspension, and only those 3 things, if the engine blows or head gasket, gearbox won't go in any of the gears and the suspension and that would be it, if you buy a car with a full 12 months MOT, that means when you sold car it was by law fit to be on road, any little sensors or radiators or whatever I wouldnt cover because as you say it wear and tear, it's just a part of buying cars
Problem we have these day people can't fix nothing of have any intelligence. Just blame something or someone. . A used car is a car someone didn't want . People should understand that
I agree blame is the game
Hi im getting slightly confused so on a 10 year old car we can offer a 30 day guarantee but what about any issues that arise in the next 5 months?
Under law they can still be considered as a valid claim as the consumer rights act allows for up to 6 months. But the law also allows for the age, miles and price to be considered as to whether the part that failed is a reasonable expectation to be replace.
@@ChopsGarage would it be difficult to source 3 c1s aygos 107s. Looking to source 3 a month part time but thinking that these cars I will get outbid as they are easy sellers
I think half money for repair will be fair for radiator warranty.
If it wasn't leaking when he sold it I don't see how he is liable at all. And that's a big bill for just a radiator. Last one I replaced cost me nothing and just 2 bolts and 2 hoses
how much did you sell the yeti for at 127k as i have a greenline at 107k
£7500 I think
Nice thankyou
On the fiat 500 bud if the alternator light was going St out and producing 14 volts plus, it's unlikely to be that, as you'll know fiats are bad for steering column motor faults, I've had luck just replacing the motor it's self.
Minumum Warranty in my opinion
20k miles/Priced 25k+/Year 2022+
9months
50k miles/ prices 15k+/2018+
6 months
80k miles/price 8k/2014+
3 months
100k/ price 5k/ 2010+
1 month
150k+ miles/ under 5k / older than 2010
No Warranty/ 1 week- 2 weeks
You are more than generous with your warranties.
I've just bought a Freelander 2..FSH, picking it up tomorrow.. first place it's going, even before driving it home, is to a highly trusted LandRover specialist, they're going over it with a magnifying glass and a highly trained LandRover sniffer dog, (just kidding :>).. Any whines, rattles or groans and it's straight back to the dealer... I expect to have issues with a used vehicle, but they can only get worse....so not when it leaves the dealer. That's their job.
Get it properly inspected by the highly trusted Land Rover specialist first.
@@ashleybarker937 I would have had it for less than 24hrs.. It all seems ok.. Haldex performs ok in tight circles.. I've been around cars for 60 years.. fairly capable, but the experts are the ones I depend upon.
Isn't the Fiat500 steering problem a common issue on this model that normally relates to the steering column and will require a new column to rectify the problem?🤔
James can I ask as a dealer do you by law have to offer a warranty of some sort or could you sell as sold as seen with no come back
Owned a fiat 500 since 2008. Power steering light comes on. Time to change the battery.
Great Content James!
cheers
C Max will be the clutch master cylinder, common fault (work at garage).
Up to 2012 1 months warranty 2013 onwards 3 months only no more no matter how new it is
Yes !
with the roads like they are round here void any claims for wheels tyres or suspension.
How do you manage to stay in business?
The you tube money. These sort of stories keep the views up.
British Leyland used to pre put rad seal in brand new cars, maybe a good idea (?)
TGH James I think you're fairer on warranties than you should be. I had an alternator fail on a car once & the dealer paid half of what it cost me to have it recovered & fixed & I don't think I even had any kind of warranty with it. Other than that, apart from a catastrophic failure, I wouldn't even bother claiming, I'd just fix it or get it fixed myself.
Three months on non major items perhaps? Six months on major mechanical parts Engine, gearbox etc?
I had a Peugeot once (we all make mistakes), bought it at 6months old. Failed its first mot on dampers. 20odd k on the clock. and withing its 3year manufacturers warranty. They wouldnt honour the claim as its a consumable item? Repaired and mot'd it then got shot.
I agree with a car that is 14 years old a 30 day warranty is more then fair. A lot of people just don't get a car that are 10 15 years old are 100% going to need money spent on parts nothing lasts forever
It just seems like a lot of money for a 10-15 year old car now we're still talking £10k / £5k. I remember when a 10 year old car was £300 with tax and mot on it. I think people see £5k as a lot of money to lose if the car goes wrong. It's not a lot anymore and it's surprising cars still look so good at 15 years old now, before they would have been full of rust.
Good video James 🚘🚙🚗👍👍👍👏👏👏👏
The 3 months warranty , as you described, on the Yeti, would be fair James.
A 30 day warranty on anything over 10 years old is totally reasonable. You should limit it to major components only if you still want to give 3 months warranty. With all warranties fair wear and tear is open to interpretation, so you should define one way or another if a part is covered or not
Is it listing to the left?
upto 10 yrs 3mths upto 15 yrs 1 mth over 15 yrs spares or repair your never make a living otherwise
If I buy a car from an independent garage such as yours I'd only expect a 3rd party Warren g... and I'd not expect too much from that as 99 percent of garages don't like warranty work.
A 3 month warranty (parts and labour) on anything but "consumables" for a second hand car? More than fair, I would take that all day long rather than a year long third party warranty, which will exclude more than it includes. Three months is plenty to find out any issues. 👍
Great resource,
30 days on any vehicle ten years old or more is long enough irrespective or mileage for me.
Sadly with high mileage cars these things will be worn ,the difference is is that you cannot beat a low mileage car. Less prep.less trouble,peace of mind....sadly in the trade we have to take all sorts of cars in from garages etc etc
Cars are only low mileage if people don't use them. If you are going to do low mileage it's best to buy a high mileage car. I bought a 2011 with 89k on it now it's got 112k on it. It's actually low mileage now at 13 years old. As before it was 89k and just 2 years old. It was an absolute steal because of the high mileage.
@@chrishart8548 Yes but pound for pound thats not high mileage in relation the year etc etc .....James sold a 2017/17 Yeti with 127k on it and has spent bundles on it,Thats the point where clutches flywheels radiators go and other expensive parts. I have to admit if i retail a high mileage car i always spend bundles on it because of part failure.
@@davemellor4697 I'm just saying if someone buys a car doesn't do really any miles and then sells it they have lost out big time. If you plan on doing high mileage buy a car with low mileage. If you don't plan on doing many miles like myself buy a high mileage car . I paid £10k for a 2 year old car that would have been £32k new because it was only 2 years old but had 89k miles.
@@chrishart8548 You are talking from a consumer point of view i am a car dealer so i have to spend ££££ on it to make it of satisfactory quality,thats different.
0 to 60k = 3 months - 60k to 85k = 2 months - 85k to 100k = 1 month.
Only covering main engine and gearbox components, main supension components and steering components, not pipes, clips, wires, switches etc.
With a big list of exclusions, like - door handles, seta covers, aerials, wipers, anything audio related radio/cassete/cd/usb, etc etc.
BTW radiator leaks could be stone/road debris damage !!!!!!!!!!!!!!!!!!!
6 months consumer rights
Wait how is a hole in a radiator a fair warranty claim.
James is just to nice. And he can't even claim the VAT back