There's a reason why a long motor was not available in Australia or even in Japan. The reason is that there are thousands of these motors blowing up and Toyota can't build replacements fast enough. The reason why the Berri dealer took months to diagnose a 2 minute failure is because they knew damn well they couldn't get an engine allocated for months. So they played the customer for a fool with their "bad fuel", new injectors, new pump bullsh*t to buy time. Bloody disgraceful. Once the engine was allocated, Jamie became a miracle worker, but up till then he did bloody nothing.
Abysmal AF! People shouldn’t feel bad just showing up at the dealer unannounced as well. You bought an expensive rig that broke down too early. If anything dealer should be fukcing responsible. That 6 weeks diagnosis was due to stupid fukcien apprentices and lazy AF senior mechanics. It’s a super power to tell the truth nowadays! I would’ve been flipping tables at the dealer have they treated me that way. ACCC would be on the line too.
Blew my 2019 Everest up last year at Townesville, towed to Ford dealership, they drove me straght to the hire car company, picked up a new Everest. Car was diagnosed the next day. New engine ordered, it took 7 weeks for them to receive the engine. All up about 8 weeks. Ford also paid my accomodation and called me with regular updates.
So what was the issue with the engine? Could it be that it failed because of the standard thin spec oil is not suitable for: towing and/or off-road and/or hot conditions with usual length oil drain intervals? Glad to hear Ford looked after you though. That’s fantastic and how it should be. I hope we can all learn from these failures to minimise them happening.
@@dalelc43 I wasn’t there before the fact😂. Still would come to the same conclusion. It’s a very distinctive sound. Any mechanic knows that sound of doom
Ok you have to be kidding me, I work in the engine business and I can tell you right now that the first thing you would do is remove the oil filter and cut open . These so called mechanics are seriously poor at their trade. Am i surprised, not at all. As for the so called service manager, if we had a vehicle in our workshop that had not moved for weeks and fhey had no idea what was going on, you would be marched out the door. They should be embaressed, the issue is the dealer principal is probally having to scrape the bottom of the barrel with mechanics available and what they are paying. My friends son is 6 months from finishing his apprentiship at toyota dealer. Never rebuilt an engine, transmission or differential. Great at servicing, fitting snorkels, brakes and occasional timing belt, but would not know how to diagnose fault or rebuild something significant. Not surprised that they had no idea. Throwing parts at an engine, thats all they are good at. NFI
I was an apprentice mechanic at a Toyota dealer for 18 months as a teenager and all I did was basic servicing/tuning/brake jobs, basically, apprentices at dealers were used as cheap labour; I quit at that point because I realised I was going to end up a qualified mechanic that was a glorified parts swapper; I felt sorry for car owners that were having their new pride and joy serviced by a 16 year old..
Your so right . I also build diesel engines and they said they compression tested it and the bigend would of shown up there as well as the crap in the oil filter. I’m 63 and laugh at what they call a mechanic now , they are screen jockeys and parts fitters and the brand ones only know the brand they train under so they are stymied for ever to that. It’s the lies that I detest the most as well. They must have a think tank of bullshit to draw on for excuses. Sometimes it takes up to 3-4 weeks for us to build an engine depending on work load but months!!!! Are you kidding me.
RE mechs poor at their trade: I've only had one problem with my EF Falcon years ago that I took to a Ford dealership...all other car work with all my cars is done by me or trusted local mechs. My auto started randomly dropping down 1 or 2 gears, but only on bumpy roads...sometimes at 80-90kph back to 2nd: Ford mechs did full oil flush + check and tighten bands...claimed to have solved it...few hundred metres down the road, more random gear dropping. Stupidly, took it back to them, they changed the gear changing solenoid...claimed to have solved it...less than a few meters out their driveway, gears dropped down. More stupidity on my part, took it back a 3rd time...turned out, and the older pre-computer mechanic found the problem, a single wire connecting to some part of the air\fuel system was loose under the bonnet, and the insulation had worn away (I assume taking 160thou kms to do so), thus shorting out only on bumps, and that wire was associated with the system that drops down the gears when you plant the accelerator. The only reason the older mech found this issue is all the other younger mechs were not doing actual visual inspections, they were doing whatever the repair\maintenance computer in their workshop told them to...and that's one reason for incompetent younger mechs. No apology from any suit for not only wasting my time, but no refund on the two other expensive things they did that were literally not required. I paid for things done to my car and replaced parts that were not broken, and they saw no reason to refund me. One and only time I took any of my cars to dealership mechs.
According to Australian consumer law, you were entitled to a replacement vehicle as this was a major failure, know your rights and don't put up with the BS from these car dealers.
@@Ozsmallbore the amount of times ive had companies try gaslight me or sellers gaslight me about products failing in a short time. Just throw the book at them, we have laws here, reasonable durability under normal operating conditions
it's typical of Toyota apologists. Will scream until blue in the face that Toyota is the best. Even in the face of their own evidence, they will continue to push the narrative. It's sad that Australians have fallen for such marketing.
My only gripe is ..... Why did it take so long to fix . Toyota did this , that & the other , so they bloody should it's their fault not yours . Look under warranty ! Should have been a 'Cash payment too ' $ 50,000 !
@@neilwisnewski7013 As mentioned above, likely not incompetence but stringing the customer along for 4 months and now he is praising them rather than how could you not identify this clearly in the first day, is nobody there an actual mechanic?
And cutting open all the filters with the proper tool and not a hack saw. First thing we were taught as an apprentice. And inspecting the oil in a jar with a torch for visible shiny bits
@@stevenlear6439absolutely ! … I’m dealing with a partner of 34 years who’s advanced stage 4 cancer and who’s about to experience his last summer … glad you’re keeping the car drama in perspective 👍, safe travels … enjoy !
Not good enough! Diagnosis should have taken a day in the workshop and the fact it was just serviced, means there was an easy determination of liability. Toyota has lost the plot on quality and the solution should have mean a new engine to be supplied . Fix time should have been about 2 weeks! Testing fuel is a big buck passing and bullshit exercise in warranty avoidance and probably as much as the dealer as a stethoscope would have pinpointed the noise and dropping the oil should have been done on day one! My opinion as a former workshop manager. So sorry for your bad experiences!
@@robertjohnston3658 Agreed.....I have a yard full of old Toyotas (5 of). They do not want to know me so I do everything myself & source parts from the aftermarket.. Won't be buying another one.
Hats off that you are this calm, I would have exploded. Four months is absolutely ridiculous and unacceptable. Month and a half mucking around with fuel lab testing?? What a joke! Enjoy your trip!
The car companies love the fuel contamination argument because it gets them off the hook. That was the excuse they used with crappy 3L engines in the Patrol.
I bought a 2001 Pajero for 4500 10 years ago since then I've towed a caravan to Uluru, Hervey bay,Perth from south Australia.Since then the only thing I had to change was the fuel pump. It's got 450000 on the clock and still runs like a beast
I think you’ve been very generous and patient with the dealer. That’s just wrong how long that took to diagnose. It’s good once the service manager finally got on the case they gave you some service.
I would have been there everyday and escalated from there. This was virtually new car. Totally unacceptable that it took so long for "Jamie" to own the issue.
I just commented with the same thoughts. Next level incompetence to just throw parts at it without even proper diagnosis. Even from the video sound it would be one of the first things to chedk
@@Spoonfed78 My bet is they did not throw a single part at it - they knew immediately what the failure was, and put the stalling bullshit into motion until they were allocated a replacement engine, when magically Jamie became the hero, even though he was silent up till then.
my Hilux a GUN125R, just 6 months out of warranty started giving dash light errors, engine light and warning lights on dash, blinkers not working, cruise control dead, head lights not on, errors off the chart in the diagnostics, took it to Bathurst Toyota and they had it for 22 weeks. They replaced cabin harness, engine bay harness but the errors persisted. Then the tray harness, fuse box, and every electrical point and connection from the firewall back. In the end after 15 weeks a Toyota specialist from Japan was consulted and advised to replace the ECU and every point and lead under the bonnet. All up over $10K in parts and then we had a massive blue over their labour costs which they wanted another 10K for telling me that they were billing the full amount as it was going through insurance. Insurance knocked it back as general maintenance cause undetermined. I had the fight of my life to get the price down under 10K I truly believe that the one qualified toyota mechanic who oversees the 20 different year apprentices in these dealerships had no idea at all and they just guessed on my coin until told to what to do from the people in Japan. Toyota Bathurst tried to bill me for them getting help from overseas. I will never use a Toyota center ever again and have found a local guy who actually owns a GUN Hilux himself and is a master mechanic.
@@sumpjunkie thanks for the reply. I believe they just threw parts at it. I would show up to the dealership over 100k from my regional home to try and get visual updates on my car because after weeks of verbal BS over the phone I started to really question what they were telling me, one particular day I attended unannounced they had no certified mechanic onsite and a first year mechanic was working on it, this was after 10 weeks in the shop. The whole interior was out, dash, seats, wiring, lights, blinker housings, anything that the battery delivered power to and I was asking this young man if he had made any progress and he admitted " it was his turn to have a go with the wiring diag " . he was 19. I was being billed $170/hr. Bathurst Toyota are completely dishonest in their approach and did everything they could to keep me in the dark. Barred me from the workshop and even threatened to load my vehicle on a flat bed truck and drop it offsite if I didn't stop hassling them. They were just the most awful people once we got past the pleasantries that you see from the original book in. $170/hr they bill at and pay their mechanics about $30/hr with one certified mechanic who I guess would be on double. Many don't stay past finishing their apprenticeships I was told. The dealer principal, an unapproachable bloke didn't drive a Toyota but a flash two door german car. Says it all.
When u have an issue with a late model car they plug it into diagnostics, or that’s what happened to my turbo diesel xtrail 2009 , I took to dealership , told them i believed it was vacuum turbo actuator , it had very little power, I spoke to mechanic and he said sorry Sox I have to follow what diagnostics tell me, wow did he do some stuff , also replaced bits here n there, $1,200 later it was turbo vacuum switch, there is no such thing as intuition or experience , just follow the computer like a robot , grrrrr
@@jefffaye6777 yes they did use the very expensive and proprietary handheld diagnostic computer Toyota wont let anyone have other than themselves , over and over and over, and replace this and that then that and this and the diagnostic computer kept throwing errors on errors. Dare I say this method has completely removed intuition and experience all together which is why Toyota Dealerships rely on apprentices. thnx for your reply.
Yes when one of the two bearing cap bolts fractures the engine will keep running for a short time but make a horrible noise before inevitably the other goes and then it's all over.I think the con rod bolts may have been unevenly torqued.
Mate I hate to pee on your party if you had listned to the gentelmans story He did say that he had little or no knowledge of mechanics I am a mechanic and have stood beside engines beating themselves to death and the owner still smiling .Totally obliious of whts going on If you kow anything about mechanics its like learning how to play the piano there is alot in the ear
@@paddymickiemickie8221mate if the Toyota dude had any nous they could have just asked to look at the footage when it died - there was video and audio of it - sorry to crap on your party.
I have been through a similar situation. You and your wife are amazing and patient people I hope that Toyota has compensated you for the inconvenience and also the costs you incurred. The process and time it took to diagnose the issue with your prado is ridiculous. I’m no mechanic but I’m sure they could have dropped the oil and cut open the oil filter before waiting a month for fuel testing. I am glad everything has been sorted now for you and your wife. Safe and happy travels from here on hopefully. Please share how you went with us all. I will subscribe
Pleased it got sorted in the end ! The problem is nowadays No vehicle built today is built like they used to be, all manufacturers are cutting corners on quality at the customers expense. Regards,John ( UK🇬🇧)
A $40.00 oil analysis [same cost as fuel analysis] would have confirmed big end or main bearing failure. Would take maybe a week to get a thorough report.
Wouldn't need that either - just open the oil filter and find the glitter, but even that is overkill - just a description of the failure would be enough for them to say "another bearing failure".
I am done with modern diesel motors, EGR DPF AdBlue, cause so many issues and we also had a bearing issue on our Hilux that that resulted in a new engine, we converted from Prado to a Y62, best thing we ever did, Hopefully mate the rest of your journey when you get back on the road is smooth sailing.
100% on the money mate - Toyotas went downhill in 2008 with the first D4D prado/Hilux and have only got worse since (anything commonrail diesel is a timebomb) - it might use more fuel, but I’m glad I got a V6 petrol prado!
That Dealer should be closed, shocking service for such a simple problem, any half decent mechanic could have worked that out in a few hours not months. They might be nice people but haven't a clue what they're doing
KISS keep it simple stu..d.. they forgot the basics, has it got oil and fuel? is it turning over with even sounding compression strokes? any strange noises check belts, then check oil filter for build up of carbon or metal. is there fuel pressure from the pump in the fuel tank? is the high pressure pump supplying the fuel rail with the correct pressure? check if the camshaft is turning or skipped a tooth. you shouldn't need to pull the sump off over 1 month later to work things out.
Don’t even have to be half decent, any fool knows that heavy knocking followed either no starting is no good for the bottom end. I’d blame the new technicians here, dealers often hire the cheapest new mechanics so it’s better sometimes to go to independent shops
I was about to purchase any new 2lt 4cy twin turbo 4x4 with 6 speed auto trans but found overwhelming issues in all late model badges through comments in reviews over several months. Bought a 2020 gxl landcruiser 4.5 lt, 5 speed manual trans and feel I'm now more in control of a vehicle. An ex telstra fitout only 130k kms. Thousands in extras fitted in canopy, lift kit, bullbar etc Proven, perfect service records. I'm happy,and i tow a 20ft dual axle caravan.
good job. just don't drive through muddy puddles or your alternator will go, make sure you get a different airbox or you will lose the turbo or whole engine to dust, enjoy having the windows down because they will break every 5 months, and carry a spare side mirror for when it falls apart. Happy motoring!!
I was a mechanic at Toyota for years. I know these stories well. They knew that engine was dead. The fuel testing was either an effort to blame the customer or just a story to buy time. As a mechanic I was at the mercy of service advisors and dealer principal, I can tell you though that they would have known the problem the minute it was towed into the dealer. Very typical.
As someone who works for a living, I can say that four months is terrible service. It sounds like it took months to diagnose a big end bearing. Then months to fix it. This is awful service.
I'm not even a mechanic and first thing I would do is check oil and coolant level, check oil for sparkles, do a compression test. Especially if there is evidence if it was running and breaking on camera. Take me 2 hours tops in my driveway without a workshop. I'm sure a mechanic can do it in 30 mins.
This is not an isolated case of engine failure here on YT or elsewhere. These engine problems are a consequence of increased service intervals and incorrect engine oil specifications. The service book is generally OK until you hitch up a caravan. Regardless of what the dealer or the service book states, diesel engine oil should be changed every 5,000 kilometres. Nobody has ever been refused a warranty for having clean engine oil. Modern engines are using even lighter multi-grade oils, and this is a compounding factor. The W in 15W 40, for example, stands for winter relating to mono grade oil as would have been used in cold winter climates. What makes the 15W become 40 after the engine is at operating temperature is the addition of chemical additives. Here is where these factors come together to kill your engine. When towing, the engine generates more heat, which shortens the lifespan of the chemical additives in the oil, leading to the failure of the heated base oil to lubricate. Changing the engine oil early is good practice for long engine life. These long service intervals are a consequence of an international treaty to minimise waste oil and nothing to do with the science of machinical lubrication. Cheers
Increased service intervals are a marketing strategy used to make potential buyers think they don't have to service their equipment and spend $$ as often as they should.
My kluger has 200k kms on it....I change the oil and filter every 8k....it is still golden colour....maybe at 250k kms, I will start oil changes every 7k...use 15w40
My Prado spun a bearing in 2010 in the middle of the Simpson Desert ! Boy do I have some stories about THAT recovery! Long story short, eventually got car to biggest Toyota Dealer in Brisbane..Scifleet. I was ready to be bent over, but would you believe the Service Manager (who is probably not there anymore...too helpful!) was just fantastic. He actually took my side in negotiating with Toyota for a new engine, and when the techs from Toyota came out to inspect..they ended up agreeing that this is how the engine should be being used (crossing deserts etc) , and they agreed to a new engine. I had to pay for the labour. Better than I expected though....especially seeing it was one month out of warranty! Turns out it was soot from the fuel injection system, which found its way to the sump, clogged the oil pump ,starving the engine of oil.. and bang!
Soot from the injection system, that sounds like you were told a furphy? Isn't there an oil strainer in the sump and a filter that's meant to catch any foreign matter? Good result though 👍
Common known problem with the earlier Prado’s. The seals for injector are crush washers that from memory are alloy not copper & they erode from the inside out. Toyota say they need to be changed every 25,000 kms, but no one does it and around 170,000 - 200,000 they erode out and soot laden products of combustion overload the oil in the sump add pack of detergent - the spit can’t be kept in suspension until oil change interval, the soot agglomerates in the sump oil & blocks the oil pump pickup filter mesh, starving the engine of oil & destroys them.
@@robertwilson1827 Simple. Shine a torch into the sump plug hole everytime you do an oil change and make sure there are no carbon deposits forming on the oil pickup. If there are then you should drop the sump clean the oil pickup and replace the injector seats and also a new set of injectors.
@@robertwilson1827change engine oil regularly mate. My 3.0lt prado 150 has done 430,000 and I change the oil every 7or 8k roughly, clogged oil pick up is from soot/carbon from EGR and not dropping the oil enough , I still have the original injectors in it. Fourby4diesel is a good channel to watch with heaps of good info on there
I have a new model defender and the oil is 0w30, full synthetic, service interval is 30k+, all done thru dealer, if it fails not my problem with 5yr warranty in place, pushing 80k and been towing almost half of that. Not interested in all the comments that will be made in regard to LR, I’m just putting here what i know about my vehicle. Only other issues have been a cracked bracket on the raised air intake, plastic replaced now with metal from dealer, and a corroded connection on hi/lo selector that was cleaned and re-sealed. Safe travels y’all.
Well put together vid explaining what is an appalling situation. If we may suggest, have a look at Peter D4D in Brisbane who has a full website & a number of videos where he explains what he finds when he rebuilds these engines. As much as you've been patient people, the service from Toyota has simply been unacceptable. Best of luck to you & safe travels! ✌️🙏
I reckon this chap would be a great straight man in a comedy act! His ability to act normally while describing an unbelievably bad clusterfork of a man's consumer experience with his toyota is astounding. Reminds me of monty python and flesh wounds.
You’ve got a good attitude mate, I’d be happy with a new engine installed. Get a pre filter with water separator , change engine oil and all filters yourself regularly, and don’t push the Prado too hard. I have a 150 Prado (3.0lt)done 430,000 still original injectors and only trouble I had with it was when Toyota shimmed the valves at 315,000. Fixed at there expense
they knew, they would've been stalling until they source a replacement. trying the simple things to get them off the hook legally like is the fuel legit etc
You have the patience of a monk. I'm not surprised at all by the 1GD engine blowing up as it's older brother 1KD was a known grenade. Goodluck with your trip around Australia 👍 and hopefully you both make it without dramas.
The dealership should have found the issue within a few hours, it's not hard to drop the pan to check for metal. they really wasted your time. hope you keep enjoy your travels
@@UGGNugget or simply undo the oil filter, open it up with the wifes can opener (just joking) and pull the media apart to reveal…that glorious glitter like the disco ball days.
Surprised Toyota didn't send the pine air freshener hanging from your rearview mirror for lab testing, god forbid it's their engine at fault 🥴 You guys have a great attitude. Although the bloke at Toyota was nice, the service and time interval taken to diagnose and rectify the issue at hand is unnaceptable
The failure will be caused by the thin oil Toyota now uses to pass emissions etc 0w20 and the like. My 200 is recommended to have 5w30 but I run 15w 40 Castrol RX Super mineral oil. Nice and quiet no rattles and change every 5000 km
You are to kind for the delays. In my opinion Toyota tried their best to scam you out of paying for their defective product. A: they should have given you a loan car. B: That sump, if not at leased the oil filter should have been inspected for debris from day 1. Most of the time it was in Toyotas care it would seem they were spending, trying to pin it on you.
This is the first time I ever heard of them doing a big end bearing. Issues pertaining to 1GD’s usually revolve around the earlier ones’ DPF issues, timing chain rattles in high mileage ones. And the occasional overheating issue.
You mentioned at 4.50 that you just had it serviced. For what it’s worth I’ll wager thats where the problem started. The pimply faced apprentice, not knowing any better put the wrong grade of oil in the motor not understanding that your Prado was a towing vehicle. Probably the 0W20 that is becoming common these days. I know the Sturt Highway and all the places you mentioned. You shouldn’t be singing the praises of Berri Toyota, the service was unacceptable. Hope all goes well for you from now on. Nicely presented video. BTW, I do my own servicing on my Prado and to date no problems. Cheers.
Exactamundo. People think paying dealer prices gets you a better service when in reality a 16 year old is servicing your 40k car. Also dealers seem to be last to the party when it comes to oil grades.. Alot of garages just put in 0/20. Ford did it with the 1.6 petrol turbo which led to failures as the rings wernt sealing properly when upto temperature.
You were way to nice. Would have been onto Toyota Australia, and requested a replacement vehicle. The problem could not be fixed within 90 days. Dealer should/would have know it was a major motor problem from day one, this would not have been hard to diagnose This is poor service. If you travel around Australia and stay in caravan parks, you hear a lot of stories about breakdowns. Plenty of Toyota vehicles, but they have a lot of dealerships. LR are the worst for break downs, end up on the back of a truck to a major City.
Love the sarcasm or you’re a very tolerant couple. That diagnosis should have been maximum a week at most. No compression alarms bells should have rung by the mechanic then. Service manager should have been in contact first week in. This is disgusting service. Hope the rest of your trip is awesome.
Oil filter should have been inspected within days of arriving at the dealership, 30 mins to take it off and inspect it maximum. Toyota need a better engine for us Aussies towing and the new V6 Diesel isn't it especially with 0w-20 oil! New Prado 250 just released, 200kg heavier and same engine - no thanks!
These days cars have so much diagnostic equipment/codes built in they can pretty well diagnose most issues within minutes. I can't believe they couldn't diagnose a big end failure within minutes of plugging in a diagnostic scanner. I'd agree with the comments that say they were fully aware that the engine was gone and were stalling for time while trying to cover up Toyota's well known engine catastrophes.
Kia/hyundai had a similar problem with their Theta 2.4 engines. The deburing process was leaving swarf in the oil galleries and causing big end bearing failure, often breaking connecting rods, punching holes through the block, sometimes burning the car to the ground. Toyota has a similar issue with the 2.8 and they can't keep up with the demands for replacement engines. That dealer would have known exactly what the issue was. If the engine was seized, there's no way replacing fuel system components was going to fix it. They just dragged out the inevitable, buying some time, pulling your leg. I never do that and nor did the dealerships that i worked with. I highly recommend changing your oil every 5,000km on this engine. Good luck with the trip.
At the start of this video when I heard your car dying at the side of the highway I genuinely knew it was mechanical and thought rod knock or big end, then you confirmed my thoughts. Hope you enjoy the rest of your journey, sounds like the dealership treated you better than most. I live in Northern Europe I have heard even worse stories than yours and they did not turn out as well as your experience. You have a lot of patience hats off to you for keeping your cool over this, takes a special person to handle that level of stress and frustration. I own a 20 year old Landcruiser 4.2 diesel it has been an outstanding car and has never let me down, my brother has a 2018 Landcruiser (we don't have the Prado here its just called a Landcruiser) and its nowhere near as well built or tough as my car and it has the 2.8 Turbo diesel. but cost twice the price of my car when it was new..
That 4 cylinder diesel is not cut out for towing that van IMHO. Not your fault. Most manufacturers overstate towing ability. E.g. its why Hilux/Navara’s are snapping in half. My advice for anyone towing is 1000kg for 4 cylinder, 2000kg for V6 and 3000kg V8. Also look at the chassis rails for height and width. Many cars are severely lacking in areas of the chassis rail.
Say “you shouldn’t use a four cylinder”to someone who has purchased the new 79 series with a similar engine. This is Toyota’s go to for heavy work. In this case it would seem to be not the job ie towing, but the fault of manufacturing.
So to 'do a big end' bearing can be done a few ways. Firstly a conrod bolt torque error (unlikely) or conrod bolt stretch -manufacturing defect, allowing the bearing to spin (plausible). Secondly, engine over-revved or overboosted causing big end ovality, allowing bearing to spin (pretty much no in this case). Thirdly, grossly incorrect oil grade used, leading to bearing failure (unlikely as your engine only had 30,000km and was serviced, and had oil). Fourthly, oil starvation due to oil pump blockage, pressure valve failure, oil pump failure (unlikely as only 1 big end damaged). Fifthly, bearing was faulty (my guess). Sixthly, Incorrect bearing installation (unlikely as 30,000km). Seventhly, Major overheat, and the bearing grabbed (not in this case). Eighthly, conrod or crankshaft out of spec (unlikely again as 30,000km). TLDR: IMO - Defective bearing. which is scary, as one would think ALL conrod big end bearings in that engine would be from the same batch. I wonder what the defect is, and why it wasn't identified during QC.
Your third cause shouldn’t be ruled out either. Don’t forget 30,000 kms had quite a bit of heavy towing. Dealerships do like employing kids and good on them, as the NRMA guy also mentioned and used the wrong oil.
Oil viscosity. Dealer might be a nice guy personally but my goodness, not very good with diagnostics and couldn't care less about exceptional circumstances for someone who broke down on the side of the road.
@@Marks.Reviews Just autos just did a video. Apparently toyota are specifying 0-20 and it's causing failures in lc300. I would be asking my dealer the heavier duty recommended oil from toyota.
@@Marks.Reviews OOohhh. look in the manual it says "0-20 is fitted for fuel economy and easy starting in the cold". It then goes onto to say "an oil with higher viscosity may be better suited if the vehicle is operated at high speeds or under heavy load conditions"
Hello from the Blue Mountains... What a place we live in. Great vid, well shot too. Amazing to think they don't have 100s of these engines sitting around, considering they power nearly every current Toyota 4x4.
You're an incredibly patient person, as the owner of a VX Prado 2022 model with 32k on the clock I am now very concerned. I agree with many others in the comments the dealer should have diagnosed the engine failure within hours, a catastrophic bearing failure such as that is not hard to track down. Glad it ended up in your favor (as it certainly should have) but the time frame is totally unacceptable. I am going to alter my service schedule to include additional oil and filter changes as I strongly believe the recommended Toyota logbook one is far too many kilometers. Remember OIL is cheap compared to a new engine, not to mention the months of being stranded.
My Isuzu d-max oil change interval is 15k. No way should oil change intervals on a diesel be pushed out that far no matter how good oil is these days. I do mine yearly or every 5k. Oil is cheap compared to an engine.
Also look at the grade/viscosity of the oil toyota are using. If it's 0W-20 engine oil then if you are TOWING in HOT conditions/summer then you will probably suffer the same fate.
Add an oil temp gauge too as overheating the oil during towing is a bearing killer. When specifying oil look at the letters after it. CH-4 , CI-4 CJ-4 and the latest is CK-4.
@@wmclare Those specs are not applicable to Diesel engines with DPFs, needs to be C2, C3 or C5 (Toyota recommended oil for the 1GD is the C2). The issue seems to be the grade being used during delivery from factory and from some dealerships i.e. 0W20 which is good for emissions testing and fuel economy but not suitable for our summer/northern climate especially when towing. (minimum spec should be 0W30, with 5W40 being better in the hotter areas)
Yet look at the mile long line of muppets falling over themselves to throw big wads of cash at Toyota dealers to get into a 300 or 250 LC that are already showing issues of shitting themselves bigtime. People just don't learn. And where is the ACCC - otherwise known deservedly as "The Sleeping Giant"?
@@stevenlear6439 ford would be still swapping out a few whole engines 18 months after the ranger stopped getting the 5cyl 3.2L. I would of demanded toyota replaced the whole engine because metal fragments would of travelled into the cylinder head and turbos. FYI... long block is a whole whole engine minus the bolt on parts like manifolds pullys ect short block is just the engine block minus the head. short block only for low compression, cracked piston, broken rings, bent conrods from hydrolock.. eg water sucked into the motor long block.. non oil contaminated engine failure that damages the cylinder head eg broken valve. overheated engine. full swap over engine if oil is contaminated with metal
If the motor is running a too thin viscosity oil eg. 5W 20, you may want to look at a 40, especially if you are towing and it is warm to hot weather. People are recommending this for the 300 series.
I admire what you've done here and told the story without being critical. Last thing you'd want to to get sued for what you post on UA-cam. Having been thru a similar experience about 20 years ago where it took 10 weeks to get them to admit an engine failure was their fault. Extremely stressful time and in the end I negotiated a new replacement vehicle. Time to move on and get back to what you enjoy.....and put 5W30 oil in that motor and 5000km oil changes.
Mate drain that 0/20 viscosity oil & put a heavier oil in. A 5/40 weight . Or you will be on a tow truck again. The oil is to thin especially when towing, if you don’t believe me do your research & contact a reputable mechanic and they will tell you the same thing. Toyota will say the oil is fine….. it’s definitely not.
For what it’s worth with my Oct 2020 Prado 150 VX - my local Toyota dealer here in WA did my second capped price service & the invoice they printed out said they put petrol engine oil into the turbo diesel engine (at 10,000 kms). I rang up and asked straight away - why and was assured by the service manager that it was just a clerical mistake with the invoicing. Petrol engine oil doesn’t have the correct “add pack” for diesel engines with enough detergent to keep soot suspended in the oil until oil change interval each 10,000 kms. The Service manager assures me they put the diesel engine oil in from a different oil drum, & nothing to worry about. Almost 12 months later, I’m due for 20,000 km service, so take it in, and the technician booking me in looks at rego & vin number and says, “your here for 70,000 km service?” I say, no I am here for 20,000 km service. 🙄 He scratched his head & looks confused, but books it in and their courtesy car drops me home. Get picked up in the afternoon, and taken back to collect it & service all done, except instead of capped price service at $260, I get a bill for double, $520. 😳😳🤷♂️ Chucked a fit and asked to speak with a manager or dealer principle who says words to the effect “tough luck, suck it up princess & pay up, because your supposed to bring it in at 6 months or 10,000 kms which ever comes first & you waited almost 12 months & 10,000 kms so you have to pay double. 🙄👎 So I go online & lodge a complaint with Toyota Australia & get a helpful enough dude who wants to know what’s going on - send him photos os paper work & invoice, service book etc etc. He checks my computer record and says “but you have already had 5 of your 6 capped price services”. I point out the car only has 20,000 kms. I bought it at 5000kms as a demonstrator & they gave it an extra oil change at sale day at 5000kms. So in total it’s had 3 services. 1 @ 5000kms when I bought it. 1 @ 10,000 kms, which was capped price $260 1 @ 20,000 kms, for which I was charged double $520, because I waited a little under 12 months to do the 10,000kms interval. I send him photos of service book showing this. He looks and discovers there 3 extra capped price services shown on my computer record, and that after checking my VIn Number off the compliance plate & in service manual, that the 3 extra capped price services are for someone else’s vehicle with a different rego and vin number to my vehicle. So “someone else” has had 3 of my 6 my capped price services against my vehicle record on Toyotas data base. They refuse to tell me what vehicle details and owners details - claiming “privacy laws violation” if they disclose. My “suspicion”? Because I do so few kms per year (about 6000/year), that someone in the dealers service department just “assumed” I’m not coming back - perhaps I sold the vehicle on or it was written off maybe, so started giving himself or friends of family my $260 capped price services - and entered them against my account to cover up the theft / corruption. And Toyota Australia & the dealer principle closed ranks to protect their criminal employee & left me hung out to dry, thanks very much. I have ZERO respect left for Toyota Australia or my local dealer. They are thieving lying @ssholes. It’s been 11 months since the 20,000 km service & I’ve just clocked 23,000 kms. According to Toyota with the “6 months or 10,000 kms, whichever comes first” service schedule, I should have had 2 more services in that 12 months - changing the oil at every 1500 kms after 6 months ffs. 🙄 Being Oct 2020 built, it’s just turned 4 years old with 23,000 kms on the clock - maybe I have 1 more year warranty left, (5 years?, I can’t remember). I think I’ll just take it to a local mechanic from here on in. I have zero faith left in Toyota. Think yourself lucky they did honour their warranty - I’m really surprised that they didn’t screw you over like they seem to do to everyone else. Would I ever buy another Toyota (after I’ve been buying them from my local Toyota dealer for the last 30 years? Not on your Nellie, I’m done with Toyota they have become totally untrustworthy to me.
This right here is exactly the cause of Toyota late model engine failures. Just Autos did a really good video explaining this with the 300 series. Another great source of information of Toyota engine tech/failures is engine care youtube channel. He has rebuilt thousands of Prado engines.
You are very calm and complimentary to dealer and Toyota ,a lot of customers would not be so nice ,Toyota knew exactly what the problem was I think as they are in the middle of the most expensive recall in their history for engine failures due to swarf left behind after manufacturing in their engine blocks good travelling !
If one reads between the lines of what is being said....one can really appreciate that particular Toyota Dealer's handling of the situation... 3 months to diagnose Uncle Rodney knocking.. 4 months to finally get these people back on the road
We had a rear tie rod end break on our daughters Rav 4 which caused the top of the wheel to collapse inwards onto the body and luckily she avoided a major accident when she lost control. She had the rear tie rod end safety recall done by Toyota 6 weeks before and Toyota couldn’t give a shit and said it somehow must be her fault. I had to buy a new one and repair it myself and had to scream at the top of my lungs to even get a refund on the part. Appalling customer service is an understatement. Toyota has drunk too much of its own koolaid and it has lost its once legendary reputation for reliability. Their reputation now is for being overpriced average vehicles.
ASPLUTELY DISGUSTING RESPONSE FROM TOYOTA. They should have had your car on the hoist investigating what was causing the rattle on the Monday after you broke down. Was the service manager so far removed from his customers that he wasn't aware of what is going on in his workshop? There's a good video on YT about the size of the big end bearings in those cars vs a 3lt Hilux motor from 2002. The bearings are a lot narrower in the later motors and don't have the contact area that the older ones did. They say that the biggest killer of engine bearings is poor quality oil and overheated oil. I cracked a liner in my 2013 truck near Monash and we had the engine out and rebuilt in a week. New head, pistons, liners and a new crank. I am not a mechanic but YT is very helpful and I was back on the road 7 days later. I had a 100 series Landcruiser and did 560,000kms before we sold it and bought a 200 series. That 100 series never went back to the dealer from the day we bought it. We did all the work on it. I had bought a new Hilux from the same dealer at the same time but had to ask 4 times for my quote on the 200 series Sahara. In the end I rang a dealer in Melbourne and bought a 200 series Sahara Horizon for $4000 cheaper than the local dealers quote ended up being. SERVICE IN THIS DAY AND AGE IS KEY. LOOSE SIGHT OF YOUR CUSTOMERS AND YOU MIGHT AS WELL CLOSE THE DOORS.
I would have had this diagnosed inside about 2 hours. I can't believe how incredibly incompetent dealers are these days. This is astonishingly poor. It's not just Toyota.
I don't even trust dealerships to change the oil and filter. When I asked my local dealer what brand, grade and spec of oil they would be using I couldn't extract a straight answer. Having been in the automotive repair industry for 30 years , now retired for 10 years, I know that dealers didn't always use the manufacturers recommended oil specs and torque specs. It might be different now, but I have my doubts. My Toyota is 18 months old so I still go to the dealer to safeguard the warranty, but I know the guy who changes my oil probably won't be a Toyota Master Tech. It shouldn't have taken so long to diagnose. Initially it sounds like they just fired the old parts canon and hoped for the best!
They shouldn’t have taken months to diagnose the thing, they only need to whip the sump off right at the start, given the history of those engines, your a much more patient man than me. Hope your trip goes well from here on
I don’t think arriving on the doorstep with a break down is the issue - the problem is the how dealers have slots (KPIs - no doubt linked to a bonus) with no wriggle room for catastrophic issues like is just poor form… we are 3 weeks and counting into waiting for our 2019 Everest (62K) to be returned after having an injector explode and requiring a long engine. Having said that - I agree that it was BS that you had to wait that long for the diagnostic results. Still waiting for ours to return - but told that they have the engine
This was a great episode; well explained. Thanks. I feel for you both. You've had a very unsettling experience. I've had similar (albeit not with a Toyota) in a car with under 20,000 kms on the clock but fortunately not so far from home. It sure dented my confidence in the vehicle's reliability and even now when I've had many towing trips away and covered nearly 100,000 kms, I've never quite regained 100% confidence in it. With my Ranger, it was a faulty injector which caused the car to go into limp mode then stop - requiring a truck ride to get it to the dealer. All was taken care of by the Ford warranty although, at first I too was accused of putting the wrong fuel in it. I felt I was being treated as a fool by a slick "service manager" type but remaining calm and resolute worked - after my initial desire to throttle him subsided :) Safe travels.
@@Ranger670 yeah, thanks for your comment. We have now joined you on the Darkside, and own a Ford Ranger wild track. we are looking forward to many trouble-free kilometres ahead, or as much as you can with any car.
While doing a fuel analysis why didn’t they do an oil analysis at the same time it would have found the problem immediately, sounds like a delaying tactic, such a shame that they are an awesome car with such a delicate engine
Took them several months to establish a fault they should have found the first day they began troubleshooting...this man embodies longsuffering and unbelievable patience.
If Toyota are running 0w20 oil in your prado, I would get rid of it quick smart & put 5w40 oil in. 0w20 oil is to thin & your new engine could fail again. Doesn't protect engine when working hard ( towing caravan). Good luck with your trip.
Mate, your are very understanding.... most patient. To be fare I think most people would have been quite irate after even 6 weeks, let alone 3.5 months. Kudos to you 👍.
When you broke down and pulled barely off the road, it looked as if your wife, and perhaps later yourself, remained in the car, waiting for rescue. There was a risk of being rear-ended by an inattentive driver, perhaps an HGV. In the U.K. we are advised always to get away from the broken-down vehicle, no matter the weather, as too many have been killed in this way.
Big end bearings are a design that has not signifficantly changed for almost 100 years. However the forces on them have increased dramitically in recent times. Therefore you should buy your own top quality oil of the correct grade and filter and change the oil before each towing trip...its not unknown for dealers (dont know about Australia) to buy cheap bulk oil.
Watching your video my first thought was to drop the sump. I thought it might be related to crank so kinda close. Your video and the sound just reminded me of our experience, not with a prado though. I had felt the vibrations at the clutch pedal as soon as the weird noise started. I think it's BS for them to spend so much time on the fuel.
Big end bearing is stuffed and the mechanic thinks it is contaminated diesel. When in looks like, smell like, taste like, it usually is BS. My son has a Prado and his car is on its third engine.
I’ve heard because of the emissions regulation they use very thin engine oil 0w20, trouble is that oil escapes the bearings too fast to lubricate effectively.
@@stevenlear6439 Hope they refund that... Ask Jamie. Frankly you're being too nice to Toyota on this issue. Love the T-Shirt BTW - live in Glenbrook and have done that ride many times. 98 Marin Rift Zone bike.
@ Toyota paid for just about everything and NRMA paid the rest. I first rode The Oakes trail in 1971, have done it a few times since then. The hills keep getting steeper though. Maybe I’ll see you passing me one day.
I can’t believe that. I knew it was big end bearings from your front camera video. Its pretty embarrassing if you didn’t show that to the mechanics day one. With that knowledge they should have dropped the oil and so many filings in the oil would have given a full analysis to even a basic mechanic. Thats 3 hours work!!!!
There's a reason why a long motor was not available in Australia or even in Japan. The reason is that there are thousands of these motors blowing up and Toyota can't build replacements fast enough. The reason why the Berri dealer took months to diagnose a 2 minute failure is because they knew damn well they couldn't get an engine allocated for months. So they played the customer for a fool with their "bad fuel", new injectors, new pump bullsh*t to buy time. Bloody disgraceful. Once the engine was allocated, Jamie became a miracle worker, but up till then he did bloody nothing.
"Ohh, what a feeling"
@@einfelder8262 haha🤣love it
Abysmal AF! People shouldn’t feel bad just showing up at the dealer unannounced as well. You bought an expensive rig that broke down too early. If anything dealer should be fukcing responsible. That 6 weeks diagnosis was due to stupid fukcien apprentices and lazy AF senior mechanics. It’s a super power to tell the truth nowadays! I would’ve been flipping tables at the dealer have they treated me that way. ACCC would be on the line too.
If anyone is facing 4 months without a car be aware you have the right to a refund or replacement: you don't have to wait for a repair
Interesting that China brands get criticism for parts and service. I've never seen evidence of this with mine. But Toyota? Problems abound.
I appreciate your calm and generous praise for the dealer.
In reality though their service was utter disgraceful.
Blew my 2019 Everest up last year at Townesville, towed to Ford dealership, they drove me straght to the hire car company, picked up a new Everest. Car was diagnosed the next day. New engine ordered, it took 7 weeks for them to receive the engine. All up about 8 weeks. Ford also paid my accomodation and called me with regular updates.
Pretty shocked to hear ford was this easy to deal with
That's absolutely outstanding of ford, wow ford can be good to customers at times
Thats a very very unusual experience with Ford, you were very luckly
Recall ranger, same thing.
So what was the issue with the engine?
Could it be that it failed because of the standard thin spec oil is not suitable for: towing and/or off-road and/or hot conditions with usual length oil drain intervals?
Glad to hear Ford looked after you though. That’s fantastic and how it should be.
I hope we can all learn from these failures to minimise them happening.
You could hear the rod knock on the dash cam before it seized up. Diagnosis made
He says after the fact. I can diagnose anything by sound after I'm told the answer. 🤣🤣
@@dalelc43 I wasn’t there before the fact😂. Still would come to the same conclusion. It’s a very distinctive sound. Any mechanic knows that sound of doom
Yep
Yeah was a death rattle.
100%. Ive been a mechanic for 35 years and I could tell from the dash cam footage that it was a big end.
Ok you have to be kidding me, I work in the engine business and I can tell you right now that the first thing you would do is remove the oil filter and cut open . These so called mechanics are seriously poor at their trade. Am i surprised, not at all. As for the so called service manager, if we had a vehicle in our workshop that had not moved for weeks and fhey had no idea what was going on, you would be marched out the door. They should be embaressed, the issue is the dealer principal is probally having to scrape the bottom of the barrel with mechanics available and what they are paying. My friends son is 6 months from finishing his apprentiship at toyota dealer. Never rebuilt an engine, transmission or differential. Great at servicing, fitting snorkels, brakes and occasional timing belt, but would not know how to diagnose fault or rebuild something significant. Not surprised that they had no idea. Throwing parts at an engine, thats all they are good at. NFI
totally agree and is absolutely my experience with Toyota Bathurst and Toyota Orange. Mechanics are apprentices mostly.
I was an apprentice mechanic at a Toyota dealer for 18 months as a teenager and all I did was basic servicing/tuning/brake jobs, basically, apprentices at dealers were used as cheap labour; I quit at that point because I realised I was going to end up a qualified mechanic that was a glorified parts swapper; I felt sorry for car owners that were having their new pride and joy serviced by a 16 year old..
@@JBSbassFirst mistake is that you believed the falsehood that Jap cars and Toyota are any good. Just garbage.
Your so right . I also build diesel engines and they said they compression tested it and the bigend would of shown up there as well as the crap in the oil filter. I’m 63 and laugh at what they call a mechanic now , they are screen jockeys and parts fitters and the brand ones only know the brand they train under so they are stymied for ever to that. It’s the lies that I detest the most as well. They must have a think tank of bullshit to draw on for excuses. Sometimes it takes up to 3-4 weeks for us to build an engine depending on work load but months!!!! Are you kidding me.
RE mechs poor at their trade:
I've only had one problem with my EF Falcon years ago that I took to a Ford dealership...all other car work with all my cars is done by me or trusted local mechs.
My auto started randomly dropping down 1 or 2 gears, but only on bumpy roads...sometimes at 80-90kph back to 2nd: Ford mechs did full oil flush + check and tighten bands...claimed to have solved it...few hundred metres down the road, more random gear dropping.
Stupidly, took it back to them, they changed the gear changing solenoid...claimed to have solved it...less than a few meters out their driveway, gears dropped down.
More stupidity on my part, took it back a 3rd time...turned out, and the older pre-computer mechanic found the problem, a single wire connecting to some part of the air\fuel system was loose under the bonnet, and the insulation had worn away (I assume taking 160thou kms to do so), thus shorting out only on bumps, and that wire was associated with the system that drops down the gears when you plant the accelerator.
The only reason the older mech found this issue is all the other younger mechs were not doing actual visual inspections, they were doing whatever the repair\maintenance computer in their workshop told them to...and that's one reason for incompetent younger mechs.
No apology from any suit for not only wasting my time, but no refund on the two other expensive things they did that were literally not required. I paid for things done to my car and replaced parts that were not broken, and they saw no reason to refund me.
One and only time I took any of my cars to dealership mechs.
According to Australian consumer law, you were entitled to a replacement vehicle as this was a major failure, know your rights and don't put up with the BS from these car dealers.
Unfortunately very few people know their consumer rights.
@@Ozsmallbore the amount of times ive had companies try gaslight me or sellers gaslight me about products failing in a short time.
Just throw the book at them, we have laws here, reasonable durability under normal operating conditions
Exactly. Consumer Law trumps any manufacturers warranty!
Most dealers will stonewall you until you take them to vcat or similar which by that many montgs without your car your in shit
" We pretty satisfied what Toyota has done for us" Well, you shouldn't be as the whole situation is totally unacceptable.
it's typical of Toyota apologists.
Will scream until blue in the face that Toyota is the best.
Even in the face of their own evidence, they will continue to push the narrative.
It's sad that Australians have fallen for such marketing.
@@snakeinthegrass7630 I’m sure the comment was made “tongue in cheek”.
My only gripe is ..... Why did it take so long to fix .
Toyota did this , that &
the other , so they bloody should it's their
fault not yours .
Look under warranty !
Should have been a
'Cash payment too '
$ 50,000 !
holly crap draining the oil would have been one of the first things i would have done to check for metal thats INSANE
Couldn't agree more. Talk about incompetence.
@@davedave5457 absolutely
@@neilwisnewski7013 As mentioned above, likely not incompetence but stringing the customer along for 4 months and now he is praising them rather than how could you not identify this clearly in the first day, is nobody there an actual mechanic?
Or just looking at the dip stick, Oil filter and secondary filter valve!! Just the tapping sound alone gives it away!
And cutting open all the filters with the proper tool and not a hack saw.
First thing we were taught as an apprentice.
And inspecting the oil in a jar with a torch for visible shiny bits
Mate you were given the run around. Big time!
@@aussie6910 yeah you’re probably right. But no point getting bent out of shape over it now, I’m just getting on with my life.
@@stevenlear6439absolutely ! … I’m dealing with a partner of 34 years who’s advanced stage 4 cancer and who’s about to experience his last summer … glad you’re keeping the car drama in perspective 👍, safe travels … enjoy !
@@stevenlear6439 Good attitude to have. Move on, but don't defend them.
Toyota: Its going to take 6 weeks to diagnose something that should take 6 mins.
Toyota owner: ok
Not good enough!
Diagnosis should have taken a day in the workshop and the fact it was just serviced, means there was an easy determination of liability.
Toyota has lost the plot on quality and the solution should have mean a new engine to be supplied .
Fix time should have been about 2 weeks!
Testing fuel is a big buck passing and bullshit exercise in warranty avoidance and probably as much as the dealer as a stethoscope would have pinpointed the noise and dropping the oil should have been done on day one!
My opinion as a former workshop manager.
So sorry for your bad experiences!
@@robertjohnston3658 Agreed.....I have a yard full of old Toyotas (5 of). They do not want to know me so I do everything myself & source parts from the aftermarket.. Won't be buying another one.
And thats why Toyota do it, owners are like sheep, pay big dollars for rubbish !
It's getting worse with Toyota
Hence why I call them toyrubbish
All Toyota owners have bonkers on mate. Absolutely disgusting
@mixalis6168
Hate to say it - the bearing failure should have been pinpointed much sooner. It is a not an "unknown failure" for late model Toyotas.
@@auzonedave5403 I agree
Should have dropped the sump on day 1. Diagnostics 101.
@@joellewis8320 The dealer was just taking the piss or incompetent or both.
@@joellewis8320 they knew, they would've just stalled until they got a replacement.
Doing the compression check would have demonstrated by the slow turn over the engine is seized.. terrible mechanics
Hats off that you are this calm, I would have exploded. Four months is absolutely ridiculous and unacceptable. Month and a half mucking around with fuel lab testing?? What a joke! Enjoy your trip!
@@stekuc many thanks, I just want to put it behind us.
The car companies love the fuel contamination argument because it gets them off the hook. That was the excuse they used with crappy 3L engines in the Patrol.
@@person.X.Hslf the problem with the ZD30 grenade is when they first came out, the sumps were too small, especially under load with heavy towing.
He's probably rich and doesn't care
Well it's the level of quality manufacture and service one should expect from Toyota.
Off topic- but just wanted to say that this was filmed and edited really well! All the best with the car!
@@WildTouring Thanks for that, I’m fairly new to this content creation stuff and I’m always a bit worried that I might be boring people.
Agree, great filming and story. But here's a tip for future video narration... stop saying "Guess what?" It's really annoying.
Great shout mate, i reckon your channel is about to pop off!
@@WildTouring yeah totally, with drone, cam footage. WOW!
Out of interest, what grade oil was the Prado running?
I bought a 2001 Pajero for 4500 10 years ago since then I've towed a caravan to Uluru, Hervey bay,Perth from south Australia.Since then the only thing I had to change was the fuel pump.
It's got 450000 on the clock and still runs like a beast
Unfortunately, Toyota is a very different company from the one which built your Prado.
@@nnoddy8161
Is Pajero a Mitsubishi ?
Yes @@crouchingwombathiddenquoll5641
Yes
Because it was built to last with good parts not with cheap Chinese bits that is happening with all manufacturers to make big profits.
I think you’ve been very generous and patient with the dealer. That’s just wrong how long that took to diagnose. It’s good once the service manager finally got on the case they gave you some service.
@@goofyr6753 Better late than never I guess
I would have been there everyday and escalated from there. This was virtually new car. Totally unacceptable that it took so long for "Jamie" to own the issue.
You have to be kidding me , it took 6 weeks for a dealer to work out it was a big end bearing
@@PeterC245 wonders never cease
It would have been 6 weeks of the hem trying to find a way out of fixing it.
I just commented with the same thoughts. Next level incompetence to just throw parts at it without even proper diagnosis. Even from the video sound it would be one of the first things to chedk
@@Spoonfed78 My bet is they did not throw a single part at it - they knew immediately what the failure was, and put the stalling bullshit into motion until they were allocated a replacement engine, when magically Jamie became the hero, even though he was silent up till then.
An experienced person would tell from the video what's wrong with the engine.
my Hilux a GUN125R, just 6 months out of warranty started giving dash light errors, engine light and warning lights on dash, blinkers not working, cruise control dead, head lights not on, errors off the chart in the diagnostics, took it to Bathurst Toyota and they had it for 22 weeks. They replaced cabin harness, engine bay harness but the errors persisted. Then the tray harness, fuse box, and every electrical point and connection from the firewall back.
In the end after 15 weeks a Toyota specialist from Japan was consulted and advised to replace the ECU and every point and lead under the bonnet. All up over $10K in parts and then we had a massive blue over their labour costs which they wanted another 10K for telling me that they were billing the full amount as it was going through insurance. Insurance knocked it back as general maintenance cause undetermined. I had the fight of my life to get the price down under 10K
I truly believe that the one qualified toyota mechanic who oversees the 20 different year apprentices in these dealerships had no idea at all and they just guessed on my coin until told to what to do from the people in Japan. Toyota Bathurst tried to bill me for them getting help from overseas.
I will never use a Toyota center ever again and have found a local guy who actually owns a GUN Hilux himself and is a master mechanic.
Unbelievable, did they get out a wiring diagram and try to understand the what and why, or just throw parts at it
@@sumpjunkie thanks for the reply. I believe they just threw parts at it. I would show up to the dealership over 100k from my regional home to try and get visual updates on my car because after weeks of verbal BS over the phone I started to really question what they were telling me, one particular day I attended unannounced they had no certified mechanic onsite and a first year mechanic was working on it, this was after 10 weeks in the shop. The whole interior was out, dash, seats, wiring, lights, blinker housings, anything that the battery delivered power to and I was asking this young man if he had made any progress and he admitted " it was his turn to have a go with the wiring diag " . he was 19. I was being billed $170/hr.
Bathurst Toyota are completely dishonest in their approach and did everything they could to keep me in the dark. Barred me from the workshop and even threatened to load my vehicle on a flat bed truck and drop it offsite if I didn't stop hassling them.
They were just the most awful people once we got past the pleasantries that you see from the original book in.
$170/hr they bill at and pay their mechanics about $30/hr with one certified mechanic who I guess would be on double. Many don't stay past finishing their apprenticeships I was told.
The dealer principal, an unapproachable bloke didn't drive a Toyota but a flash two door german car. Says it all.
When u have an issue with a late model car they plug it into diagnostics, or that’s what happened to my turbo diesel xtrail 2009 , I took to dealership , told them i believed it was vacuum turbo actuator , it had very little power, I spoke to mechanic and he said sorry Sox I have to follow what diagnostics tell me, wow did he do some stuff , also replaced bits here n there, $1,200 later it was turbo vacuum switch, there is no such thing as intuition or experience , just follow the computer like a robot , grrrrr
@@jefffaye6777 yes they did use the very expensive and proprietary handheld diagnostic computer Toyota wont let anyone have other than themselves , over and over and over, and replace this and that then that and this and the diagnostic computer kept throwing errors on errors. Dare I say this method has completely removed intuition and experience all together which is why Toyota Dealerships rely on apprentices.
thnx for your reply.
Or...maybe, you could buy a car with a seven year warranty, where the maker backs its products for a reasonable time.
The knocking sound of the motor when you pulled over to the side of the road told me straight away it was a big end bearing failure.
Yes when one of the two bearing cap bolts fractures the engine will keep running for a short time but make a horrible noise before inevitably the other goes and then it's all over.I think the con rod bolts may have been unevenly torqued.
Mate I hate to pee on your party if you had listned to the gentelmans story He did say that he had little or no knowledge of mechanics I am a mechanic and have stood beside engines beating themselves to death and the owner still smiling .Totally obliious of whts going on If you kow anything about mechanics its like learning how to play the piano there is alot in the ear
@@paddymickiemickie8221mate if the Toyota dude had any nous they could have just asked to look at the footage when it died - there was video and audio of it - sorry to crap on your party.
Absolutely ridiculous that it took 4 months,oh what a feeling!!!!😮
I think they were trying to snow him ;hoping it would go away
I have been through a similar situation. You and your wife are amazing and patient people I hope that Toyota has compensated you for the inconvenience and also the costs you incurred. The process and time it took to diagnose the issue with your prado is ridiculous. I’m no mechanic but I’m sure they could have dropped the oil and cut open the oil filter before waiting a month for fuel testing. I am glad everything has been sorted now for you and your wife. Safe and happy travels from here on hopefully. Please share how you went with us all. I will subscribe
Pleased it got sorted in the end ! The problem is nowadays No vehicle built today is built like they used to be, all manufacturers are cutting corners on quality at the customers expense.
Regards,John ( UK🇬🇧)
A $40.00 oil analysis [same cost as fuel analysis] would have confirmed big end or main bearing failure. Would take maybe a week to get a thorough report.
Wouldn't need that either - just open the oil filter and find the glitter, but even that is overkill - just a description of the failure would be enough for them to say "another bearing failure".
I am done with modern diesel motors, EGR DPF AdBlue, cause so many issues and we also had a bearing issue on our Hilux that that resulted in a new engine, we converted from Prado to a Y62, best thing we ever did, Hopefully mate the rest of your journey when you get back on the road is smooth sailing.
100% on the money mate - Toyotas went downhill in 2008 with the first D4D prado/Hilux and have only got worse since (anything commonrail diesel is a timebomb) - it might use more fuel, but I’m glad I got a V6 petrol prado!
The Y62s have their issues too and Nissan hide and play games too
@@stevespatrolReally? What inherent issues does the Y62 have?
Apples and oranges mate
@@stevespatrol gearboxs? hydrualic sway bar issues? what others? even those are super rare
That Dealer should be closed, shocking service for such a simple problem, any half decent mechanic could have worked that out in a few hours not months. They might be nice people but haven't a clue what they're doing
What Toyota dealer anywhere knows what they are doing??
@@JasonISF Oh they know what they're doing, it's called making money.
Don’t blame the dealer blame head office policy
KISS keep it simple stu..d.. they forgot the basics, has it got oil and fuel? is it turning over with even sounding compression strokes? any strange noises check belts, then check oil filter for build up of carbon or metal.
is there fuel pressure from the pump in the fuel tank? is the high pressure pump supplying the fuel rail with the correct pressure? check if the camshaft is turning or skipped a tooth.
you shouldn't need to pull the sump off over 1 month later to work things out.
Don’t even have to be half decent, any fool knows that heavy knocking followed either no starting is no good for the bottom end. I’d blame the new technicians here, dealers often hire the cheapest new mechanics so it’s better sometimes to go to independent shops
I was about to purchase any new 2lt 4cy twin turbo 4x4 with 6 speed auto trans but found overwhelming issues in all late model badges through comments in reviews over several months.
Bought a 2020 gxl landcruiser 4.5 lt, 5 speed manual trans and feel I'm now more in control of a vehicle.
An ex telstra fitout only 130k kms.
Thousands in extras fitted in canopy, lift kit, bullbar etc
Proven, perfect service records.
I'm happy,and i tow a 20ft dual axle caravan.
good job. just don't drive through muddy puddles or your alternator will go, make sure you get a different airbox or you will lose the turbo or whole engine to dust, enjoy having the windows down because they will break every 5 months, and carry a spare side mirror for when it falls apart. Happy motoring!!
I wasn't aware that 2020 GXL came with manual trans, i thought it was only base model GX with the barn doors.
@@jasonhenderson8604he bought a 79 series mate not a 200
I was a mechanic at Toyota for years. I know these stories well. They knew that engine was dead. The fuel testing was either an effort to blame the customer or just a story to buy time. As a mechanic I was at the mercy of service advisors and dealer principal, I can tell you though that they would have known the problem the minute it was towed into the dealer. Very typical.
Sounds like they spent more time trying to come up with excuses why they shouldn't be accountable than actually fixing the car.
A shoddy hut
As someone who works for a living, I can say that four months is terrible service. It sounds like it took months to diagnose a big end bearing. Then months to fix it. This is awful service.
I'm not even a mechanic and first thing I would do is check oil and coolant level, check oil for sparkles, do a compression test.
Especially if there is evidence if it was running and breaking on camera.
Take me 2 hours tops in my driveway without a workshop. I'm sure a mechanic can do it in 30 mins.
The fuel contamination chestnut typicall blame the customer
Typical bull crap easy way out to blame the owner
Yep agree
If it was my car at that point I would have offered to come around and take the sump off myself...
This is not an isolated case of engine failure here on YT or elsewhere. These engine problems are a consequence of increased service intervals and incorrect engine oil specifications. The service book is generally OK until you hitch up a caravan. Regardless of what the dealer or the service book states, diesel engine oil should be changed every 5,000 kilometres. Nobody has ever been refused a warranty for having clean engine oil. Modern engines are using even lighter multi-grade oils, and this is a compounding factor. The W in 15W 40, for example, stands for winter relating to mono grade oil as would have been used in cold winter climates. What makes the 15W become 40 after the engine is at operating temperature is the addition of chemical additives. Here is where these factors come together to kill your engine. When towing, the engine generates more heat, which shortens the lifespan of the chemical additives in the oil, leading to the failure of the heated base oil to lubricate. Changing the engine oil early is good practice for long engine life.
These long service intervals are a consequence of an international treaty to minimise waste oil and nothing to do with the science of machinical lubrication. Cheers
Increased service intervals are a marketing strategy used to make potential buyers think they don't have to service their equipment and spend $$ as often as they should.
My kluger has 200k kms on it....I change the oil and filter every 8k....it is still golden colour....maybe at 250k kms, I will start oil changes every 7k...use 15w40
@@Duh-ge8dt A marketing strategy to get them past warranty and that’s about it.
10k or every 6mths isn't a long servuce interval at all.
@@Spad562you are not taking into account towing a heavy van.
Over a month to diagnose a big end bearing...
What nationality are their apprentices?
You must be some sort of racist dick.
The would be fukubians
My Prado spun a bearing in 2010 in the middle of the Simpson Desert ! Boy do I have some stories about THAT recovery! Long story short, eventually got car to biggest Toyota Dealer in Brisbane..Scifleet. I was ready to be bent over, but would you believe the Service Manager (who is probably not there anymore...too helpful!) was just fantastic. He actually took my side in negotiating with Toyota for a new engine, and when the techs from Toyota came out to inspect..they ended up agreeing that this is how the engine should be being used (crossing deserts etc) , and they agreed to a new engine. I had to pay for the labour. Better than I expected though....especially seeing it was one month out of warranty! Turns out it was soot from the fuel injection system, which found its way to the sump, clogged the oil pump ,starving the engine of oil.. and bang!
How can the issue be avoided for other users to learn from??
Cheers r
Soot from the injection system, that sounds like you were told a furphy? Isn't there an oil strainer in the sump and a filter that's meant to catch any foreign matter?
Good result though 👍
Common known problem with the earlier Prado’s.
The seals for injector are crush washers that from memory are alloy not copper & they erode from the inside out.
Toyota say they need to be changed every 25,000 kms, but no one does it and around 170,000 - 200,000 they erode out and soot laden products of combustion overload the oil in the sump add pack of detergent - the spit can’t be kept in suspension until oil change interval, the soot agglomerates in the sump oil & blocks the oil pump pickup filter mesh, starving the engine of oil & destroys them.
@@robertwilson1827 Simple. Shine a torch into the sump plug hole everytime you do an oil change and make sure there are no carbon deposits forming on the oil pickup. If there are then you should drop the sump clean the oil pickup and replace the injector seats and also a new set of injectors.
@@robertwilson1827change engine oil regularly mate. My 3.0lt prado 150 has done 430,000 and I change the oil every 7or 8k roughly, clogged oil pick up is from soot/carbon from EGR and not dropping the oil enough , I still have the original injectors in it. Fourby4diesel is a good channel to watch with heaps of good info on there
I have a new model defender and the oil is 0w30, full synthetic, service interval is 30k+, all done thru dealer, if it fails not my problem with 5yr warranty in place, pushing 80k and been towing almost half of that. Not interested in all the comments that will be made in regard to LR, I’m just putting here what i know about my vehicle. Only other issues have been a cracked bracket on the raised air intake, plastic replaced now with metal from dealer, and a corroded connection on hi/lo selector that was cleaned and re-sealed.
Safe travels y’all.
Well put together vid explaining what is an appalling situation. If we may suggest, have a look at Peter D4D in Brisbane who has a full website & a number of videos where he explains what he finds when he rebuilds these engines. As much as you've been patient people, the service from Toyota has simply been unacceptable. Best of luck to you & safe travels! ✌️🙏
Interesting, just tired looking up Peter D4D… “site can’t be reached”…
@@lanehamilton7565 Channel name is
"engine care"
Look up on you tube
Engine care
He will be the first that comes up. Extremely knowledgeable bloke for toyota motors
@@lanehamilton7565 google d4d engines
@@lanehamilton7565 try engine care YT channel.
He knows his stuff. Very good at explaining things. Good service too. Fast and affordable.
I reckon this chap would be a great straight man in a comedy act! His ability to act normally while describing an unbelievably bad clusterfork of a man's consumer experience with his toyota is astounding. Reminds me of monty python and flesh wounds.
You’ve got a good attitude mate, I’d be happy with a new engine installed. Get a pre filter with water separator , change engine oil and all filters yourself regularly, and don’t push the Prado too hard. I have a 150 Prado (3.0lt)done 430,000 still original injectors and only trouble I had with it was when Toyota shimmed the valves at 315,000. Fixed at there expense
Just another week/month of farting around to rule out the pre filter and water separator !!!
@@russellclay9506😭😭😭
Wow I'm surprised it took them that long to diagnose you can hear it knocking when you broke down at the start of the video
they knew, they would've been stalling until they source a replacement.
trying the simple things to get them off the hook legally like is the fuel legit etc
You have the patience of a monk. I'm not surprised at all by the 1GD engine blowing up as it's older brother 1KD was a known grenade. Goodluck with your trip around Australia 👍 and hopefully you both make it without dramas.
The dealership should have found the issue within a few hours, it's not hard to drop the pan to check for metal. they really wasted your time. hope you keep enjoy your travels
Pulling the sump plug out would've revealed a shit ton of glitter, should've done that first thing
@@UGGNugget or simply undo the oil filter, open it up with the wifes can opener (just joking) and pull the media apart to reveal…that glorious glitter like the disco ball days.
Your patience is extraordinary, don't know what I would have done had I faced this issue with my 2016 FJ Cruiser.
Surprised Toyota didn't send the pine air freshener hanging from your rearview mirror for lab testing, god forbid it's their engine at fault 🥴
You guys have a great attitude. Although the bloke at Toyota was nice, the service and time interval taken to diagnose and rectify the issue at hand is unnaceptable
It was probably the smelly tree that did it. That extra 5grams of weight was more than the engine could bare.... 😂
Thanks you certainly have a bit of a story there. Safe travels to you both.
The failure will be caused by the thin oil Toyota now uses to pass emissions etc 0w20 and the like. My 200 is recommended to have 5w30 but I run 15w 40 Castrol RX Super mineral oil. Nice and quiet no rattles and change every 5000 km
Bet your fuel economy is woeful.
Appreciate your time and skill making this vid.Many good and informed opinions too from which we xan all learn.
Glad it was helpful!
You are to kind for the delays.
In my opinion Toyota tried their best to scam you out of paying for their defective product.
A: they should have given you a loan car.
B: That sump, if not at leased the oil filter should have been inspected for debris from day 1.
Most of the time it was in Toyotas care it would seem they were spending, trying to pin it on you.
This is the first time I ever heard of them doing a big end bearing. Issues pertaining to 1GD’s usually revolve around the earlier ones’ DPF issues, timing chain rattles in high mileage ones. And the occasional overheating issue.
Too kind...
Good thing they bought that legendary Toyota quality.
😂😂
You mentioned at 4.50 that you just had it serviced. For what it’s worth I’ll wager thats where the problem started. The pimply faced apprentice, not knowing any better put the wrong grade of oil in the motor not understanding that your Prado was a towing vehicle. Probably the 0W20 that is becoming common these days. I know the Sturt Highway and all the places you mentioned. You shouldn’t be singing the praises of Berri Toyota, the service was unacceptable. Hope all goes well for you from now on. Nicely presented video. BTW, I do my own servicing on my Prado and to date no problems. Cheers.
Exactamundo. People think paying dealer prices gets you a better service when in reality a 16 year old is servicing your 40k car. Also dealers seem to be last to the party when it comes to oil grades.. Alot of garages just put in 0/20. Ford did it with the 1.6 petrol turbo which led to failures as the rings wernt sealing properly when upto temperature.
Plenty of new 300 series going cactus too using factory fill 0W/20 oil, especially when towing.
Yep, 0W/Dumbass oil
Why would you use a 20 viscosity oil when that 20 indicates it will only go 20% above the 100 fht degree boiling point you need 5w 30 as a minimum
Except that had they looked at the sump straight off you would not have been buggered around for 6 months
@@evangiles4403 There’s a video doing the rounds by Just Autos saying exactly that, use 5W-30 or 5W-40.
@@darrenwalker6854 15 or 20w 40 is the oil for my 2004 Prado. 310,000kms, still going strong. I agree, do not like these new fangled oil viscosities.
Very glad for you that you eventually got everything sorted out. Hope you have many happy and trouble free travels from now on.
Took me six months to get pre delivery items sorted. I mark all the service items with white paint marker ,lucky if they do 50% of service items
And draining the first part of the fuel tank with a venturi to check for density separation as a quick check for water seperation
You were way to nice. Would have been onto Toyota Australia, and requested a replacement vehicle. The problem could not be fixed within 90 days. Dealer should/would have know it was a major motor problem from day one, this would not have been hard to diagnose This is poor service. If you travel around Australia and stay in caravan parks, you hear a lot of stories about breakdowns. Plenty of Toyota vehicles, but they have a lot of dealerships. LR are the worst for break downs, end up on the back of a truck to a major City.
I would never thought a Toyota with the low kms on it would do a bearing.
Good to see your back on the road and enjoy the rest of your trip.
Check out engine failures of the Tundra and Tucoma in the USA. DO NOT BUY .....THEY ARE JUNK.
Love the sarcasm or you’re a very tolerant couple. That diagnosis should have been maximum a week at most. No compression alarms bells should have rung by the mechanic then. Service manager should have been in contact first week in. This is disgusting service. Hope the rest of your trip is awesome.
Nice video. Glad to hear you are back on the road. Also have your wheel bearings thoroughly checked. Cheers
Oil filter should have been inspected within days of arriving at the dealership, 30 mins to take it off and inspect it maximum. Toyota need a better engine for us Aussies towing and the new V6 Diesel isn't it especially with 0w-20 oil! New Prado 250 just released, 200kg heavier and same engine - no thanks!
they come in 79 series now and coaster buses
Just drove my 1988 troopy with 600k on the clock around aus. Never missed a beat. Go old school. It will get you there
These days cars have so much diagnostic equipment/codes built in they can pretty well diagnose most issues within minutes. I can't believe they couldn't diagnose a big end failure within minutes of plugging in a diagnostic scanner. I'd agree with the comments that say they were fully aware that the engine was gone and were stalling for time while trying to cover up Toyota's well known engine catastrophes.
Kia/hyundai had a similar problem with their Theta 2.4 engines. The deburing process was leaving swarf in the oil galleries and causing big end bearing failure, often breaking connecting rods, punching holes through the block, sometimes burning the car to the ground.
Toyota has a similar issue with the 2.8 and they can't keep up with the demands for replacement engines. That dealer would have known exactly what the issue was. If the engine was seized, there's no way replacing fuel system components was going to fix it. They just dragged out the inevitable, buying some time, pulling your leg. I never do that and nor did the dealerships that i worked with. I highly recommend changing your oil every 5,000km on this engine. Good luck with the trip.
In my experience all the Toyota staff are lovely and polite but also liars, deceiving and bloody stupid!
Common across dealerships!?
That's car dealers in general
@@joeconally8259 They don’t get nicknamed stealerships for nothing.
@@joeconally8259 unfortunately, a necessary evil 😈
At the start of this video when I heard your car dying at the side of the highway I genuinely knew it was mechanical and thought rod knock or big end, then you confirmed my thoughts. Hope you enjoy the rest of your journey, sounds like the dealership treated you better than most. I live in Northern Europe I have heard even worse stories than yours and they did not turn out as well as your experience. You have a lot of patience hats off to you for keeping your cool over this, takes a special person to handle that level of stress and frustration. I own a 20 year old Landcruiser 4.2 diesel it has been an outstanding car and has never let me down, my brother has a 2018 Landcruiser (we don't have the Prado here its just called a Landcruiser) and its nowhere near as well built or tough as my car and it has the 2.8 Turbo diesel. but cost twice the price of my car when it was new..
The smartest person in all this is his wife. That email must have been gold!
That 4 cylinder diesel is not cut out for towing that van IMHO. Not your fault. Most manufacturers overstate towing ability. E.g. its why Hilux/Navara’s are snapping in half. My advice for anyone towing is 1000kg for 4 cylinder, 2000kg for V6 and 3000kg V8. Also look at the chassis rails for height and width. Many cars are severely lacking in areas of the chassis rail.
Say “you shouldn’t use a four cylinder”to someone who has purchased the new 79 series with a similar engine. This is Toyota’s go to for heavy work. In this case it would seem to be not the job ie towing, but the fault of manufacturing.
So to 'do a big end' bearing can be done a few ways. Firstly a conrod bolt torque error (unlikely) or conrod bolt stretch -manufacturing defect, allowing the bearing to spin (plausible). Secondly, engine over-revved or overboosted causing big end ovality, allowing bearing to spin (pretty much no in this case). Thirdly, grossly incorrect oil grade used, leading to bearing failure (unlikely as your engine only had 30,000km and was serviced, and had oil). Fourthly, oil starvation due to oil pump blockage, pressure valve failure, oil pump failure (unlikely as only 1 big end damaged). Fifthly, bearing was faulty (my guess). Sixthly, Incorrect bearing installation (unlikely as 30,000km). Seventhly, Major overheat, and the bearing grabbed (not in this case). Eighthly, conrod or crankshaft out of spec (unlikely again as 30,000km).
TLDR: IMO - Defective bearing. which is scary, as one would think ALL conrod big end bearings in that engine would be from the same batch. I wonder what the defect is, and why it wasn't identified during QC.
Your third cause shouldn’t be ruled out either. Don’t forget 30,000 kms had quite a bit of heavy towing. Dealerships do like employing kids and good on them, as the NRMA guy also mentioned and used the wrong oil.
Oil viscosity. Dealer might be a nice guy personally but my goodness, not very good with diagnostics and couldn't care less about exceptional circumstances for someone who broke down on the side of the road.
@@Marks.Reviews Just autos just did a video. Apparently toyota are specifying 0-20 and it's causing failures in lc300. I would be asking my dealer the heavier duty recommended oil from toyota.
@@Marks.Reviews OOohhh. look in the manual it says "0-20 is fitted for fuel economy and easy starting in the cold". It then goes onto to say "an oil with higher viscosity may be better suited if the vehicle is operated at high speeds or under heavy load conditions"
@@Wofinetthat answers my question about using a better oil under warranty??
Hello from the Blue Mountains... What a place we live in. Great vid, well shot too. Amazing to think they don't have 100s of these engines sitting around, considering they power nearly every current Toyota 4x4.
I think they are blowing up faster than they can build them!
You're an incredibly patient person, as the owner of a VX Prado 2022 model with 32k on the clock I am now very concerned. I agree with many others in the comments the dealer should have diagnosed the engine failure within hours, a catastrophic bearing failure such as that is not hard to track down. Glad it ended up in your favor (as it certainly should have) but the time frame is totally unacceptable. I am going to alter my service schedule to include additional oil and filter changes as I strongly believe the recommended Toyota logbook one is far too many kilometers. Remember OIL is cheap compared to a new engine, not to mention the months of being stranded.
My Isuzu d-max oil change interval is 15k. No way should oil change intervals on a diesel be pushed out that far no matter how good oil is these days. I do mine yearly or every 5k. Oil is cheap compared to an engine.
Also look at the grade/viscosity of the oil toyota are using. If it's 0W-20 engine oil then if you are TOWING in HOT conditions/summer then you will probably suffer the same fate.
@@JasonISF There’s a video doing the rounds by Just Auto that advises people to use either 5W-30 or 5W-40 in these things.
Add an oil temp gauge too as overheating the oil during towing is a bearing killer. When specifying oil look at the letters after it. CH-4 , CI-4 CJ-4 and the latest is CK-4.
@@wmclare Those specs are not applicable to Diesel engines with DPFs, needs to be C2, C3 or C5 (Toyota recommended oil for the 1GD is the C2). The issue seems to be the grade being used during delivery from factory and from some dealerships i.e. 0W20 which is good for emissions testing and fuel economy but not suitable for our summer/northern climate especially when towing. (minimum spec should be 0W30, with 5W40 being better in the hotter areas)
No engines in the country, well if I was ever thinking about getting a Toyota parado, I think not now.
@@kman6482 to be fair, it was a model that had stopped production. I guess at that time Toyota was focused on the current model. Still sucks though.
Yet look at the mile long line of muppets falling over themselves to throw big wads of cash at Toyota dealers to get into a 300 or 250 LC that are already showing issues of shitting themselves bigtime. People just don't learn. And where is the ACCC - otherwise known deservedly as "The Sleeping Giant"?
@@stevenlear6439 ford would be still swapping out a few whole engines 18 months after the ranger stopped getting the 5cyl 3.2L.
I would of demanded toyota replaced the whole engine because metal fragments would of travelled into the cylinder head and turbos.
FYI... long block is a whole whole engine minus the bolt on parts like manifolds pullys ect
short block is just the engine block minus the head.
short block only for low compression, cracked piston, broken rings, bent conrods from hydrolock.. eg water sucked into the motor
long block.. non oil contaminated engine failure that damages the cylinder head eg broken valve. overheated engine.
full swap over engine if oil is contaminated with metal
@@javic1979id want turbo swapped or pulled down, all fine oil lines, any variable oil driven cam gears.
Anything in the oil circuit
If the motor is running a too thin viscosity oil eg. 5W 20, you may want to look at a 40, especially if you are towing and it is warm to hot weather. People are recommending this for the 300 series.
Trouble is Toyota will flat out refuse to put a 5W-40 oil in. You have to take it to a non dealer if you want to use your own chosen oil/grade.
Out of spec oil could lead to a warranty refusal.
I admire what you've done here and told the story without being critical. Last thing you'd want to to get sued for what you post on UA-cam.
Having been thru a similar experience about 20 years ago where it took 10 weeks to get them to admit an engine failure was their fault. Extremely stressful time and in the end I negotiated a new replacement vehicle.
Time to move on and get back to what you enjoy.....and put 5W30 oil in that motor and 5000km oil changes.
Mate drain that 0/20 viscosity oil & put a heavier oil in. A 5/40 weight . Or you will be on a tow truck again. The oil is to thin especially when towing, if you don’t believe me do your research & contact a reputable mechanic and they will tell you the same thing. Toyota will say the oil is fine….. it’s definitely not.
0/20 oil is shit for Aussie conditions and towing.
@@k9-unit-australia275 I think there is a lot of weight to that argument, no pun intended.
For what it’s worth with my Oct 2020 Prado 150 VX - my local Toyota dealer here in WA did my second capped price service & the invoice they printed out said they put petrol engine oil into the turbo diesel engine (at 10,000 kms).
I rang up and asked straight away - why and was assured by the service manager that it was just a clerical mistake with the invoicing.
Petrol engine oil doesn’t have the correct “add pack” for diesel engines with enough detergent to keep soot suspended in the oil until oil change interval each 10,000 kms.
The Service manager assures me they put the diesel engine oil in from a different oil drum, & nothing to worry about.
Almost 12 months later, I’m due for 20,000 km service, so take it in, and the technician booking me in looks at rego & vin number and says, “your here for 70,000 km service?”
I say, no I am here for 20,000 km service. 🙄
He scratched his head & looks confused, but books it in and their courtesy car drops me home.
Get picked up in the afternoon, and taken back to collect it & service all done, except instead of capped price service at $260, I get a bill for double, $520. 😳😳🤷♂️
Chucked a fit and asked to speak with a manager or dealer principle who says words to the effect “tough luck, suck it up princess & pay up, because your supposed to bring it in at 6 months or 10,000 kms which ever comes first & you waited almost 12 months & 10,000 kms so you have to pay double. 🙄👎
So I go online & lodge a complaint with Toyota Australia & get a helpful enough dude who wants to know what’s going on - send him photos os paper work & invoice, service book etc etc.
He checks my computer record and says “but you have already had 5 of your 6 capped price services”.
I point out the car only has 20,000 kms. I bought it at 5000kms as a demonstrator & they gave it an extra oil change at sale day at 5000kms.
So in total it’s had 3 services.
1 @ 5000kms when I bought it.
1 @ 10,000 kms, which was capped price $260
1 @ 20,000 kms, for which I was charged double $520, because I waited a little under 12 months to do the 10,000kms interval.
I send him photos of service book showing this.
He looks and discovers there 3 extra capped price services shown on my computer record, and that after checking my VIn Number off the compliance plate & in service manual, that the 3 extra capped price services are for someone else’s vehicle with a different rego and vin number to my vehicle.
So “someone else” has had 3 of my 6 my capped price services against my vehicle record on Toyotas data base.
They refuse to tell me what vehicle details and owners details - claiming “privacy laws violation” if they disclose.
My “suspicion”?
Because I do so few kms per year (about 6000/year), that someone in the dealers service department just “assumed” I’m not coming back - perhaps I sold the vehicle on or it was written off maybe, so started giving himself or friends of family my $260 capped price services - and entered them against my account to cover up the theft / corruption.
And Toyota Australia & the dealer principle closed ranks to protect their criminal employee & left me hung out to dry, thanks very much.
I have ZERO respect left for Toyota Australia or my local dealer.
They are thieving lying @ssholes.
It’s been 11 months since the 20,000 km service & I’ve just clocked 23,000 kms.
According to Toyota with the “6 months or 10,000 kms, whichever comes first” service schedule, I should have had 2 more services in that 12 months - changing the oil at every 1500 kms after 6 months ffs. 🙄
Being Oct 2020 built, it’s just turned 4 years old with 23,000 kms on the clock - maybe I have 1 more year warranty left, (5 years?, I can’t remember).
I think I’ll just take it to a local mechanic from here on in.
I have zero faith left in Toyota.
Think yourself lucky they did honour their warranty - I’m really surprised that they didn’t screw you over like they seem to do to everyone else.
Would I ever buy another Toyota (after I’ve been buying them from my local Toyota dealer for the last 30 years?
Not on your Nellie, I’m done with Toyota they have become totally untrustworthy to me.
This right here is exactly the cause of Toyota late model engine failures. Just Autos did a really good video explaining this with the 300 series. Another great source of information of Toyota engine tech/failures is engine care youtube channel. He has rebuilt thousands of Prado engines.
Will this improvement void the warranty??
ALL manufacturers will find a way out of a claim??
You are very calm and complimentary to dealer and Toyota ,a lot of customers would not be so nice ,Toyota knew exactly what the problem was I think as they are in the middle of the most expensive recall in their history for engine failures due to swarf left behind after manufacturing in their engine blocks good travelling !
If one reads between the lines of what is being said....one can really appreciate that particular Toyota Dealer's handling of the situation...
3 months to diagnose Uncle Rodney knocking..
4 months to finally get these people back on the road
You definitely get 10/10 for patience and politeness. Hope you enjoy your travels now without any more car problems.
We had a rear tie rod end break on our daughters Rav 4 which caused the top of the wheel to collapse inwards onto the body and luckily she avoided a major accident when she lost control. She had the rear tie rod end safety recall done by Toyota 6 weeks before and Toyota couldn’t give a shit and said it somehow must be her fault. I had to buy a new one and repair it myself and had to scream at the top of my lungs to even get a refund on the part. Appalling customer service is an understatement. Toyota has drunk too much of its own koolaid and it has lost its once legendary reputation for reliability. Their reputation now is for being overpriced average vehicles.
Toyota's ain't what they used to be, at least you got it sorted in the end
Most cars aren’t they go cheap and garbage
Good thing this engine is now in the 250 series prado and the 79 series cruiser. hahah
@@karmaprolice there still good quality, but I think it depends how much you tune over the factory running limit
@@karmaprolice I will stick with my 120
ASPLUTELY DISGUSTING RESPONSE FROM TOYOTA. They should have had your car on the hoist investigating what was causing the rattle on the Monday after you broke down. Was the service manager so far removed from his customers that he wasn't aware of what is going on in his workshop? There's a good video on YT about the size of the big end bearings in those cars vs a 3lt Hilux motor from 2002. The bearings are a lot narrower in the later motors and don't have the contact area that the older ones did. They say that the biggest killer of engine bearings is poor quality oil and overheated oil.
I cracked a liner in my 2013 truck near Monash and we had the engine out and rebuilt in a week. New head, pistons, liners and a new crank. I am not a mechanic but YT is very helpful and I was back on the road 7 days later. I had a 100 series Landcruiser and did 560,000kms before we sold it and bought a 200 series. That 100 series never went back to the dealer from the day we bought it. We did all the work on it. I had bought a new Hilux from the same dealer at the same time but had to ask 4 times for my quote on the 200 series Sahara. In the end I rang a dealer in Melbourne and bought a 200 series Sahara Horizon for $4000 cheaper than the local dealers quote ended up being.
SERVICE IN THIS DAY AND AGE IS KEY. LOOSE SIGHT OF YOUR CUSTOMERS AND YOU MIGHT AS WELL CLOSE THE DOORS.
Great town Berri. I grew up in the main street there. My dad was the Radio Station manager. Cheers
I would have had this diagnosed inside about 2 hours. I can't believe how incredibly incompetent dealers are these days. This is astonishingly poor. It's not just Toyota.
I admire your patience.
I don't even trust dealerships to change the oil and filter. When I asked my local dealer what brand, grade and spec of oil they would be using I couldn't extract a straight answer. Having been in the automotive repair industry for 30 years , now retired for 10 years, I know that dealers didn't always use the manufacturers recommended oil specs and torque specs. It might be different now, but I have my doubts. My Toyota is 18 months old so I still go to the dealer to safeguard the warranty, but I know the guy who changes my oil probably won't be a Toyota Master Tech. It shouldn't have taken so long to diagnose. Initially it sounds like they just fired the old parts canon and hoped for the best!
I always supplied my own oil when my Isuzu d-max was under warranty. I always use Penrite 100% synthetic. The dealer had no problem with my choice.
Excellent report and camera work. Glad it was resolved. Happy Motoring.
They shouldn’t have taken months to diagnose the thing, they only need to whip the sump off right at the start, given the history of those engines, your a much more patient man than me. Hope your trip goes well from here on
Should have given Prado Hospital in Melbourne a call Anthony has replacement engines sitting in stock. Great video good result albeit a lengthy one.
I don’t think arriving on the doorstep with a break down is the issue - the problem is the how dealers have slots (KPIs - no doubt linked to a bonus) with no wriggle room for catastrophic issues like is just poor form… we are 3 weeks and counting into waiting for our 2019 Everest (62K) to be returned after having an injector explode and requiring a long engine.
Having said that - I agree that it was BS that you had to wait that long for the diagnostic results. Still waiting for ours to return - but told that they have the engine
This was a great episode; well explained. Thanks.
I feel for you both. You've had a very unsettling experience.
I've had similar (albeit not with a Toyota) in a car with under 20,000 kms on the clock but fortunately not so far from home. It sure dented my confidence in the vehicle's reliability and even now when I've had many towing trips away and covered nearly 100,000 kms, I've never quite regained 100% confidence in it.
With my Ranger, it was a faulty injector which caused the car to go into limp mode then stop - requiring a truck ride to get it to the dealer. All was taken care of by the Ford warranty although, at first I too was accused of putting the wrong fuel in it. I felt I was being treated as a fool by a slick "service manager" type but remaining calm and resolute worked - after my initial desire to throttle him subsided :)
Safe travels.
@@Ranger670 yeah, thanks for your comment.
We have now joined you on the Darkside, and own a Ford Ranger wild track. we are looking forward to many trouble-free kilometres ahead, or as much as you can with any car.
@@stevenlear6439 I reckon you'll be happy with your Ranger. For all except that initial hiccough, I have been. Safe travels.
@@stevenlear6439 God I hope you haven't got out of the frypan to just have your nuts roasted on the fire! Ranger...DANGER!
While doing a fuel analysis why didn’t they do an oil analysis at the same time it would have found the problem immediately, sounds like a delaying tactic, such a shame that they are an awesome car with such a delicate engine
Took them several months to establish a fault they should have found the first day they began troubleshooting...this man embodies longsuffering and unbelievable patience.
If Toyota are running 0w20 oil in your prado, I would get rid of it quick smart & put 5w40 oil in. 0w20 oil is to thin & your new engine could fail again. Doesn't protect engine when working hard ( towing caravan). Good luck with your trip.
Mate, your are very understanding.... most patient. To be fare I think most people would have been quite irate after even 6 weeks, let alone 3.5 months. Kudos to you 👍.
When you broke down and pulled barely off the road, it looked as if your wife, and perhaps later yourself, remained in the car, waiting for rescue. There was a risk of being rear-ended by an inattentive driver, perhaps an HGV.
In the U.K. we are advised always to get away from the broken-down vehicle, no matter the weather, as too many have been killed in this way.
as part of the diagnosis in my experience an oil analysis is a must-do as it'll indicate metal wear particles in the oil.
Sounds like an incompetent Toyota service department
Big end bearings are a design that has not signifficantly changed for almost 100 years. However the forces on them have increased dramitically in recent times.
Therefore you should buy your own top quality oil of the correct grade and filter and change the oil before each towing trip...its not unknown for dealers (dont know about Australia) to buy cheap bulk oil.
My question is, Why did it drop a big end, in the first place. It would be interesting to find out.
probaby extreme oil temps, combined with 0w20 oil just turns to water
Watching your video my first thought was to drop the sump. I thought it might be related to crank so kinda close. Your video and the sound just reminded me of our experience, not with a prado though. I had felt the vibrations at the clutch pedal as soon as the weird noise started. I think it's BS for them to spend so much time on the fuel.
Big end bearing is stuffed and the mechanic thinks it is contaminated diesel. When in looks like, smell like, taste like, it usually is BS. My son has a Prado and his car is on its third engine.
I’ve heard because of the emissions regulation they use very thin engine oil 0w20, trouble is that oil escapes the bearings too fast to lubricate effectively.
Under warranty? So what about being given a courtesy 4wd vehicle within a week to keep you moving
@@primafacie6442 we hired a third party hire car from their lot at full price for one day which was all we could afford
Lol.... wouldn't that be funny - if the dealership loan vehicle broke down!!!!!!???
You are right, but, I see why they don't??😊
@@stevenlear6439 Hope they refund that... Ask Jamie. Frankly you're being too nice to Toyota on this issue. Love the T-Shirt BTW - live in Glenbrook and have done that ride many times. 98 Marin Rift Zone bike.
@ Toyota paid for just about everything and NRMA paid the rest.
I first rode The Oakes trail in 1971, have done it a few times since then. The hills keep getting steeper though. Maybe I’ll see you passing me one day.
I can’t believe that. I knew it was big end bearings from your front camera video. Its pretty embarrassing if you didn’t show that to the mechanics day one. With that knowledge they should have dropped the oil and so many filings in the oil would have given a full analysis to even a basic mechanic. Thats 3 hours work!!!!