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I hope they get this issue fixed for you asap. 🙏🏻 Thanks for letting us know of the problem.

Global Legacy

dandelionbearartist has a helpful comment-hope everything gets resolved for you!

I can not imagine that any of your followers would blame you. Though I don't know you, I do absolutely know you to be kind and grateful. This is, no doubt, an Etsy issue. Hope you can work this out. 😊

We understand ❤

Hello Richard John boy and fur babies. I am sorry that you are going through this but I know it work out in your favor. It's so hard to stay calm and trust when we all go through things in our lives. You have got your friends and family. Chin up it's going to work out. Much love to you John boy and those adorable fur babies.❤❤❤

Aww Rich what a bloomin nightmare…thinking of you and hope it gets sorted out. Hugs xx

Hi Richard hope you're both well! I have heard of this happening before , I know people just don't bother selling on there anymore! I hope the problem is resolved for you ! What a pain ! Lots of love to you both and your fur babies! ❤😊

So sorry this has happened to you and it makes you look bad as an Etsy seller when it's not your fault.They should fix this glitch!Keeps you from working on your houses and you don't need the stress.

Ugh, why do things have to be so difficult... I'm so sorry you're having to deal with this. 🙃

Hope they sort it out soon good luck with it

Praying for a swift solution to your Etsy glitch.

Maybe you could list your vases seperately. Etsy may be thinking you are selling several copies of the same item. Sorry for your troubles.

Hi Rich.I used to have an Etsy Shop selling my handmade bears,but sadly had to give it up,as Etsy were so bad.As with other,selling platforms there is not an actual"real life" person you can talk to,just a list of possibilities that never quite fit the question you have.I hope you manage to get some resolution soon.xx

Enchanted Isle

I’m so sorry this is happening to you. I know you’re very conscious of being a good seller. We all know you are. I’m believing it will all work out ok for you. ❤ I’m ready for more Rich jokes 😂😂😂

Does it happen when you try to sell multiple vases through the same listing? It's a pain, but it might be better to add them separately. Or find somewhere else to sell them through.

So sorry to hear this! 😢 I used to sell on Etsy. I think on quantities, you just put 1 and it will sell 1 of each variation? I might be wrong though as I haven't sold anything recently. I hope this gets sorted for you soon. Hugs & love, Traceyann ❤

Awww Rich. So sorry this is happening. ❤ don’t stress. It hopefully will all work out in the wash.

Hang in there. This too Shall Pass. You do beautiful work. Hopefully Etsy will get this straightened out soon. Stay Blessed. You bring so much joy to us.💞🤗

Hi Richard, So sorry you have this problem with Etsy atm. I had a look at your shop tonight & can only see 7 new pieces. The (previous) Chaos range comes up first, looking like it’s available, but then I see it’s marked SOLD OUT. I’m so lucky to have one of them! Good luck in getting a speedy resolution. I hate things not going smoothly, especially when it’s not your fault, but you’re the one dealing with the problem. BTW, your new pottery on your previous video all looks amazing, & you are such a master of the pottery wheel! Yay! 😻👌🏼Edited-just checked again & Chaos collection is not there anymore???

Do not worry Rich, chin up. We (fam) will understand as will your loyal buyers. This will all get sorted and be fine. ❤

Hello Richard, I hope you've complained to Etsy about it, You need to put a note on your Etsy page explaining what their system is doing and that you cannot be held responsible for their computer glitches. Etsy have twitter/X pages if you complain there you'll probably get a better response as these companies don't like being called out in public, after all it's your goods that provide their profits. I hope it gets resolved soon. Best Wishes to You, John, and the Kitties from Yorkshire 😊

So sorry you have this problem , Richard your miniature pottery is amazing xxxShaz 💖💖💖

Can you put a note on shop saying all items are singles ,one of a kind.

*hug* I hope Etsy sorts this out quickly. I'm so sorry this is happening to your shop! It's awful and it makes Etsy look bad as well. Once, I had a problem with a seller on Etsy and in conversation with the seller, they were having a similar problem. I don't know how they resolved the problem with Etsy, but I did send a polite message to Etsy to explain the problem and asked if they would look into a way to fix it. I don't remember how long it took to resolve, but I eventually was able to purchase a similar item and the seller was lovely about the whole thing. I hope you have good results as you work through this.

I don't trust etsy any more. I had a shop since 2016 and last year I had to close my shop. They put my shop on RESERVE took their money and kept my money for over 45 days. After many messages and pleadings they wouldn't give me my money, and by the way I had free shipping so had to pay out if my own pocket!! They wouldn't tell me what I'd done wrong. I didn't sell much but it was still my money. I had lots of listing which was a lot of work but I just couldn't afford to keep my shop going sadly. I was goi g to tell you awhile ago but my husbandpassed away earlier this year so I didn't get around to it. By the way I had problems a few years ago with multiple items doing the same things. I hope you can have this sorted for you. Xx

Hi Rich, If your UA-cam viewers want to be sure that they are buying an available piece they can click on your number of sales at the top of the page and it will show what is already sold. They can then go back in and buy quickly. Hope that makes sense.

Oh dear man you haven’t got time for this have you? Sooo time consuming . You’ve got houses calling which take so long to do and I assume clients awaiting. Really hope Etsy sort this out. Don’t give up as we all love you and can’t wait for your next films. Looking forward to the livestream.

That's a shambles I hope for your sake Etsy fixes this issue soon ❤

So sorry this is happening to you. My friend sells on Etsy, I’ll warn her to be on the lookout for this. She pride’s herself on being a 5 star shop! This “glitch can really disrupt your store” good luck. Make sure you let us know if you find a solution

Hii, awww whoever bought the vase before me, tell them I will fight em for it😂😂...aww please don't worry about it, its sods law isn't it?.. you have so many lovely vases it will be easy to pick another 1...they really are lovely. ❤❤

Your garden is beautiful, a little oasis. The commission is coming along nicely 👍🏻. I’m finally off to visit Vie Miniatures tomorrow for some inspiration for my ‘big house’! Excited 😀

Wow! Richard! The vases all look wonderful! Looking forward to buying more on you Etsy shop once they are listed.

Very finely thrown little pots!! Fascinating to watch pottery being made in miniature. Can't wait for the Etsy listings!

I`ve been making tiny vases from Fimo, in Native American colours and shapes. I have no wheel, so it takes me about 75 minutes to shape one. It`s been fun. Thank you for showing us. Your work is beautiful.

Your very clever Richard Was great to see you making them you are so talented

Tudor Rose Dynasty , Reflections

Your video's are like a warm hug ,thank you so much for sharing .Those miniatures from Charlie are amazing ,I am definitely going to go check out her website

I love your vases and your chatter xx

I'd definitely like to try that! I'm scratch building a William Morris house & would love some Moorcroft style vases. Excellent video 😊

I saved this video until my day off. Boy, it was worth the wait!!. Your videos are never too long Richard. I loved every single minute of it, you are such a talented chap. I wish I had half your talent. Can't wait for the next livestream 🎉🎉🎉

I was so delighted seeing this episode! Several months ago I got a small wheel, a “toy” actually because I wanted to do some mini pots for the doll houses. It wasn’t long before I realized I was having so much fun, I upgraded to a better mini-wheel, the exact same one as you are using. I have no one to share my “mini-pot-passion” with so coming here and seeing my “friend” doing the very same thing is SUCH a wonderful feeling! I still have a small electric kiln from my decades ago pottery days but it needs to be gone over as it’s been stored far too long, plus it’s a manual control so I’d like to update it…. but, I’m firing the minis, porcelain, stoneware and raku, in the microwave kilns that i usually use for glass fusing. I’m not producing as prolifically as you are, because of that, but I am having sooooo much fun! I’m sorry for such a long comment, I’m just excited for the chance to talk mini-pottery with someone! LOL!

Never fails to impress me,how vibrant the colours appear once fired,well done,theyre gorgeous!xx

Hello Richard, I really enjoyed the process of making small vases, sat on the edge of my seat to watch how the vase changed each time until the final result. It all seems so simple in your magical hands but I think it is more difficult than it seems. Thank you for letting us enjoy your projects

Nope, not too long. I loved every minute of it! I did a bit of ceramics in college so this brought back some great memories. I’d love to do it again but purchasing all if the equipment would be quite the expense. Ah well…I’ll live vicariously by watching you! Excited to see the new pots in your Etsy store. Take care, Sally in Northern California 😁

Oh my goodness! i cried with you! No need to apologize. What a lovely thing to do! Donna must be a wonderful person, as are you. Thank you for creating this lovely family, every one brings so much joy into my life. I hope you enjoyed the heck out of the cookies! 🍪🍪🍪🍪

This looks like so much fun! Now I want to see all of them up close!

The family is vers proud of you,enjoy the success ( sorry my funny words my iPad is in french ), love from Montreal

It's the CIA coming for you! With dinner, lol! I can't wait for the next live stream, hopefully I can make it. Love your pottery and your houses and your purses and your custom furniture and your shirts and on and on! You are a true artisan. I'm excited for the new batches of pottery. Love to all! 🌻🌻🌻🌻