How to Talk to People Even If you HATE them!

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

[@dameanvil]

0:00 📝 Respecting others involves remembering and using their correct names, regardless of personal feelings.
0:09 🧠 Associate people with others who have similar names to help remember them.
0:18 👀 Maintaining professionalism, even when others are disrespectful, can positively impact how others perceive you.
0:49 🔊 Listening and demonstrating tactical empathy is powerful, even with people you don’t respect or like.
1:28 🔄 Tactical empathy makes others feel respected and can improve their behavior towards you.
2:48 🏠 Low-stakes conversations with close ones are the best practice grounds for these techniques.
3:19 🎧 Effective listening involves dedicating most of the conversation to the other person.
3:51 🛠️ Summaries, labels, and mirrors require attentive listening to execute properly.
4:46 📌 Give people undivided attention to make them feel valued and heard.
5:19 🎯 Use listening tools appropriately to enhance the depth and quality of conversations.
5:49 🚀 Deep, substantive labels become easier with improved listening skills and curiosity.

[@toxichammertoe8696]

Ever since I saw the book being promoted on a podcast. I bought it, listened to the Audiobook several times. I took a deep dive into every interview of Criss Voss and the Black Swan Group and watched as many interviews and podcasts several times (and still do)..... I started incorporating this with my co-workers Especially those who hated me and now I went from hated to disliked😂. My relationships with friends and family have gotten much deeper and was able to get a major promotion at my employment. Thank you Everyone at the black Swan Group

[@LMerci]

Thank you for posting!

[@hemiihemm]

Deep