Worst setup experience. The Sonos Ray arrived today and I was so excited to use it. Spent the entire afternoon trying to get it to show up on the app but it STILL does not. I’m going to ask for a refund now
I'm a lead technical software engineer of about a decade, quite a technical person and I have a very long time experience in Networks, electronic devices etc This has single handedly been my worst experience in setting up a device in my lifetime. It's been a whole day and I still haven't set it up. I've amended my router's setting to accommodate it and still nothing.
I totally agree : I’m a geek in all electronics : worst app and electronic device since years. He can’t find any other devices on network after connect to Sonos app on Ios
Just got a brand new Sonoy Ray soundbar, after powering up the white light keeps blinking forever. Try to perform a factory reset, but no matter how long the behind button I press, it just can't turn green.Why the app is different from what I installed on my iPhone? All the official video tutorials and guides not keep up to date with the app interface. 👎🏻
I just sent way too long in the loop of this exact hell. In this video, I noticed they indicated having the reset/connect button already depressed when plugging the bar into power. This seemed to be the trick for me. Plugging in, and then resetting never allowed the device to connect to anything.
I just bought one and I’m trying to connect in the same room 4 Sonos One SL and this soundbar but I can’t and I always have to merge them manually in the app every time I use my tv. How can I just have all of this in the same room in the app?
Hi there. We're sorry to see you're having trouble setting up your Sonos system. We're happy to help! If you go to this support page, you can select the system you have and there you will find instructions on how to set up that system and connect it with your Sonos app: support.sonos.com Hope this helps!
@sonos I'm getting so frustrated at trying to set this up! Phone won't discover sonos player and there is no way to many search... I'm about to freak out, if I'm being honest
You forgot the step where your new speaker fails to install an update, refuses to connect to the app, and becomes a useless paperweight.
Ray does not work with my infrared tv-remote-controler.
App can't find my sonos ray, have been trying for ages and performed factory reset. What do i do?
Really need an app for this thing to work?
Worst setup experience. The Sonos Ray arrived today and I was so excited to use it. Spent the entire afternoon trying to get it to show up on the app but it STILL does not. I’m going to ask for a refund now
Would u guys go with a JBL soundbar 5.0 ultra beam instead ? I love the features but this sounds complicated.
I'm a lead technical software engineer of about a decade, quite a technical person and I have a very long time experience in Networks, electronic devices etc This has single handedly been my worst experience in setting up a device in my lifetime. It's been a whole day and I still haven't set it up. I've amended my router's setting to accommodate it and still nothing.
I totally agree : I’m a geek in all electronics : worst app and electronic device since years. He can’t find any other devices on network after connect to Sonos app on Ios
my sono ray cannot connect to my wifi router, i have to use ethernet cable to connect it to set up
Thank you for the information, I will probably be back a time or two.
What if you already have an A/V receiver? Can you integrate Ray to your existing setup?
Sonos has hdmi to optical converter you can use that
Just got a brand new Sonoy Ray soundbar, after powering up the white light keeps blinking forever. Try to perform a factory reset, but no matter how long the behind button I press, it just can't turn green.Why the app is different from what I installed on my iPhone? All the official video tutorials and guides not keep up to date with the app interface. 👎🏻
Same, returning mine
I just sent way too long in the loop of this exact hell. In this video, I noticed they indicated having the reset/connect button already depressed when plugging the bar into power. This seemed to be the trick for me. Plugging in, and then resetting never allowed the device to connect to anything.
I just bought one and I’m trying to connect in the same room 4 Sonos One SL and this soundbar but I can’t and I always have to merge them manually in the app every time I use my tv. How can I just have all of this in the same room in the app?
My ray won’t work with my Sony tv remote
Need to have WiFi??
THANKS!
Worst experience connecting a soundbar ,without the app it's useless
Returning it to Best Buy tomorrow. Called Sonos for help in getting it connected and they wanted to reconfigure my router! No thank you.😤
I just bought one and its going back, very disappointed in the quality
This speaker has been horrible to set up. Took hours and it still doesn’t work well with TV. It’s going back to BestBuy. Very disappointed.
So... how do you connect it to a TV? Useless
Your speakers are terrible to set up
I’ve had Bose, And Apple HomePod which are the 2nd and 3rd most easiest speakers to set up after Sonos. What do you have a problem with?
Hi there. We're sorry to see you're having trouble setting up your Sonos system. We're happy to help! If you go to this support page, you can select the system you have and there you will find instructions on how to set up that system and connect it with your Sonos app: support.sonos.com Hope this helps!
@@sonos I agree they are awful to set up. No good instructions. I watched the UA-cam and it was not helpful.
@sonos I'm getting so frustrated at trying to set this up! Phone won't discover sonos player and there is no way to many search... I'm about to freak out, if I'm being honest
Worst speaker to set up
This is a nightmare
WORST SETUP EXPERIENCE EVER!
Give me a discount
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