So which one connects to cellular, the hub or alarm panel? which one communicates with the sensors? I have the cove simple system which I want to upgrade from. We have poor cellular reception here. the only spot which has OK reception is one end of the house. But it is too far away from some of the sensors, so it occasionally lose supervision on them. If it was the hub connect with sensors and the panel connects with cellular, it will be perfect solution. I can keep the panel at the end of house (I still want the cellular connection as backup in case there is a poweroutage ) and put hub in the center of the house. Another question is dose cove connect works with the sensors from old cove simple? how about the cove simple panel, can i still use it as the second alarm panel?
We’re sorry to hear you were frustrated, but we’re glad our support team could assist you! We appreciate your patience and are thrilled to hear you had a great experience with our help. If you need anything else, we're here for you!
If I don't have a modem/router to connect to the Hub via ethernet, does the 4G backup chip work automatically? Do you have to pay for that feature? Can the Hub just connect to a WiFi network instead?
So it will attempt to connect to Ethernet first but if Ethernet/hardwired Internet isn't detected it will switch over to 4g. You don't have to pay for it as it's included. The hub has a closed network card to talk to the alarm panel/touchscreen but not an open WiFi network in the intent you are asking.
So which one connects to cellular, the hub or alarm panel? which one communicates with the sensors?
I have the cove simple system which I want to upgrade from. We have poor cellular reception here. the only spot which has OK reception is one end of the house. But it is too far away from some of the sensors, so it occasionally lose supervision on them. If it was the hub connect with sensors and the panel connects with cellular, it will be perfect solution. I can keep the panel at the end of house (I still want the cellular connection as backup in case there is a poweroutage ) and put hub in the center of the house.
Another question is dose cove connect works with the sensors from old cove simple? how about the cove simple panel, can i still use it as the second alarm panel?
Does eufy doorbell system link with the cove system?? If so how??
Inatalling the hub😂 thanks!
I have to admit I was frustrated at first. Thankfully a woman on the help line talked me thru everything and did an amazing job helping me
We’re sorry to hear you were frustrated, but we’re glad our support team could assist you! We appreciate your patience and are thrilled to hear you had a great experience with our help. If you need anything else, we're here for you!
If I don't have a modem/router to connect to the Hub via ethernet, does the 4G backup chip work automatically? Do you have to pay for that feature? Can the Hub just connect to a WiFi network instead?
So it will attempt to connect to Ethernet first but if Ethernet/hardwired Internet isn't detected it will switch over to 4g. You don't have to pay for it as it's included. The hub has a closed network card to talk to the alarm panel/touchscreen but not an open WiFi network in the intent you are asking.
Are there instructions for people who are upgrading from the old system?
@EDMIisnothouse yes, please call our customer support number at 855.268.3669 and they will walk you through the process.
Was hoping to see how to hang the screen on the wall. y'all almost showed it then no.
Cove Home Security using an answering service, not accepting Emails or chat questions.